On 28 May 2021, the KPMG administrators announced they will be paying 3.21p in the pound to c 40,000 people who submitted a claim for unaffordable loans.
All 500,000 customers with mis-sold loans should have had their credit records repaired, see below.
40,000 people is a low number as the administrators calculated that more than half a million were mis-sold loans. Many people may not have bothered to claim as the administrators warned the amount could be less than 1p in the £.
You will get an email saying how much you will receive.
– most people will be paid by electronic transfer, likely to arrive in people’s bank accounts on Thursday 3 June 2021
– the payment reference will be “Elevate Sunny”
– a small number of customers who had not provided up-to-date bank details will be paid by cheque.
UPDATE 25 June 2021
A small number of bank transfers have failed. The Customer Service team has been attempting to contact these customers over the last few days and a second attempt at those payments is being made, expected to reach accounts on Monday 28 June.
Anyone who has still not received a payment they were expecting on Monday, should contact the Customer Service team. This will only be open until 30 June.
After that, any payments that have not been made will be paid to the Insolvency Service. See below Still not paid by end July for how to ask the Insolvency Service to pay you.
Background to the Sunny administration
- Affordability complaints: Template letters for many different sorts of credit
- Sunny’s payday lending – concerns about regulatory clarity
- Kerrigan v Elevate – Sunny loses a major court case
- Sunny goes into administration
- Sunny administration – some loans written off & the rest sold to a debt collector
More than half a million customer mis-sold loans
KPMG, the Administrators of Elevate Credit International, developed a Claims Calculator to work out which loans were likely to have been “unaffordable”.
On 4 November 2020, they emailed more than 500,000 Sunny customers who this calculator shows were mis-sold loans.
Sunny had about 700,000 customers, so for 500,000 of them to have been mis-sold loans is a shockingly large number.
By contrast, the Wonga administrators only had to pay out to about 400,000 customers. (Although that was because not all Wonga customers put in a claim. The Sunny administrators have been fair and assessed all customers. So we know that half a million figure is right.)
The Administrators warned there may not be enough money to distribute if too many people make claims. Even less than the Wonga customers received.
People had to put in a claim to get a pay-out. But there credit records were automatically being cleaned, see below.
The administrators said people may get less than 1p in the £
The Administrators warned there was very little money to distribute – they call this “a dividend”. If too many people claimed, there may be nothing:
If a very high volume of claims and queries is received, it is likely that the operating costs of responding to queries and processing and adjudicating claims will become so high that no funds will be available for a dividend to be paid to creditors.
If a lower volume of claims and queries is received and a dividend can be made, the dividend is likely to be a very low percentage of your claim… we estimate that any dividend payable could be less than 1p in the £ and that any payment would likely be made in Spring 2021.
If your last loan was sold to SLL
If your last Sunny loan was sold to SLL, you will not be getting any “set off” in the administration.
But you can complain to SLL and ask for set off, see No set off in a Scheme/Administration when debt had been sold? for details.
Your credit record should have been cleaned
The only good news here is that the Administrators decided to automatically clean up your credit record if they decided you had unaffordable loans:
- for the first five of the loans that have been decided to be unaffordable they will remove any defaults or missed payment markers;
- all unaffordable loans after the first five will be deleted from your credit record.
This is trying to follow what the Financial Ombudsman typically did in Sunny cases where there were a lot of loans.
The credit record updates and deletions should have been done automatically by the administrators by the end of November 2020.
If there is any chance you may want to make an affordability claim in future about anything – credit card, overdrafts etc not just high cost loans – then I suggest you immediately take a copy of your credit records while they still show the Sunny loans. See Get your credit records for free for how to do this.
But what if your credit record still isn’t right?
In January 2021 people were still saying their credit records weren’t correct. Some people had loans deleted then added back again.
Experian seems to be sorting things out but not Equifax or TransUnion. But you need to check all three CRAs to be sure what has happened to your data.
If you think Sunny hasn’t corrected yours properly then it’s no use asking the administrators. They say:
We have transferred the control of maintaining any remaining records to the credit rating agencies, as we will not be maintaining these records going forward. Any further queries regarding entries on customers’ credit files in relation to ECIL loans should be raised with the relevant agency directly.
So many people have been asking how to do this that I have written a separate article on it: How to correct your credit record if the lender has gone under.
Still not paid by end July
If you still haven’t been paid, you should email CustomerServicesEAS@Insolvency.gov.uk. Attach the email from the Elevate administrators saying what you should be paid. Attach your bank statements for June and July (wait until the end of July so you can attach a statement for the whole month) which show you did not receive a payment,
“Ripped off by Sunny, now let down by the regulators”
Many people will feel horrified when they see all the loans that have been assessed as unaffordable and the large amount of interest they paid on those loans.
It isn’t the Administrators fault the refunds will be so low, they are just dividing up what money there is.
It is the Financial Conduct Authority’s (FCA) fault:
- despite the rules about checking affordability, Sunny was allowed to carry on lending;
- the FCA didn’t insist Sunny had enough capital to pay out compensation claims; and
- the FCA hasn’t provided any back-up scheme to pay the compensation. If a PPI firm went bust, you would still have received a PPI refund in full from the FSCS scheme – but that doesn’t apply to payday loans.