The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Sarah says
Have had an email sent by Grant Thornton’s secure server this morning asking me for my correct bank details. It says that my updated details were not sent to them before customer services ceased operations. I never needed to update my bank details as they were correct when I was sent the email. Step in the right direction tho. Anyone else had an email like that today?
Gilly says
Not today, but I had a series of emails towards the end of last week about bank details, and was told I could expect payment in 2-3 weeks. That’s the most detailed response I’ve ever had, so fingers crossed.
Chris Anderson says
So payment which was supposed to be made January 2020 Initially could now be paid nearer June 2020 5/6 months later than original date? I’ve yet to hear anything, In fact I’ve given up contacting them (whoever it is nowadays I’m supposed to contact) I’ve given up!
Jamie says
Has anyone received any payments this week?
Jamie Peters says
Nothing yet, not even responding to emails sent 3 days ago.
Fazza says
Nothing yet not even a reply from the administrators
Mark says
Just had an email to login to a portal they have set up.
I had a message waiting in there to say my payment failed due to incorrect bank details or bounced payment.
This is what they said months ago but I have uploaded my details AGAIN since this looks like its now an actual setup as it should have been in the first place.
See what happens from here now
Sarah says
I had that email yesterday. Was a bit fiddly because they didn’t like the original pictures just copied and pasted into the email. Saved them and added them as attachments and they were fine. Had confirmation this morning. More conversation than previously. Will wait and see what happens next…….
PR-B says
Yes I’ve have the email to the portal today too, saying bank details failed cheque sent and subsequently returned to them, the part I like was…”
The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment.
Well I can tell you my friends those was sent back sharpish…so in the works of the head on Rick & Marty …show me what you got!!….
Jamie Peters says
Not had any email like that. The person il’ve been dealing with reckoned that no cheque was raised when I was previously told it was sent to my previoys address. Have now asked again for it to paid into my bank account, which they’ve had for months.
Matt E says
I have emailed them back tonight I shall respond with any responses , listen up all
I would accept the mime cast link and update your details , by the sounds of it they have had some serious stick over this and im not defending them , but I would give them a break , my original comment was basically I had no heard anything , however Sara advised me to sit tight and voila ,they responded.
Dear NAME HERE
Whilst the wonga customer service team in South Africa has been closed down. We are a new team drafted in a week ago to assist where they failed.
Please can you give me the case reference number to your account as I cannot access it without
Kind Regards
PERSONS NAME REMOVED
(Please note – my working hours are 1000 -1800 on Monday, Tuesday, Thursday and Friday)
For an on behalf of the Joint Administrators
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners.
Rosie says
I can’t quite believe it but I’ve received my payment. I was asked to upload bank account details from a link (which I didn’t get around to doing) but the money was in my account this morning! So my details must of been passed on
PR-B says
Hello Rosie,
Very happy you’ve received your payment, may I ask when your details was uploaded? Was this recent or many months ago? I received the email to the secure server yesterday asking for my bank details yet again…just wanted to know if you had to send your details twice.
Kindest Regards
Rosie says
Hi.
They did ask me for my details again, a few days ago. I was given a link where I needed to upload, but didn’t get a chance to do it straight away but payment was made without me uploading. The first time I gave my bank details was about 5 months ago.
PR-B says
Ahh ok,
Thank you Rosie, Hopefully we’ll all be paid soon
Best
Rosie says
I hope so, fingers crossed
Nats Daley says
Happy for you
Yet to recieve mine…
Rosie says
It’s terrible. I really hope you receive yours soon. The mental and financial damage Wonga have caused is disgusting
Elisabete says
I am very desapointed, because i have money to receive and not yet receive nothing.
They said to me the month for pay me was Febrauary, nothing happen
Luke says
So last week I was told I’d received by the end of the week, and no doubt they forgot about the bank Holiday. Received nothing and now I’ve no idea what to do.
Anzzzz says
The worst customer service ever bar none. Absolute disgrace. Still nothing for me either.
Sarah says
I finally received mine today which was a shock as I had no replies to my emails. Wasn’t a lot of money but glad it’s all over. Hopefully everyone will get what they are due soon.
Anzzzz says
The worst customer service ever bar none. Absolute disgrace. Still nothing
Liam Weller says
Finally after god knows how many emails and phone calls over the last year i have finally received my redress this morning. A nice lady called lesley sorted it all out for me.
Julie says
Still no replies to my emails for over a week, i’v never had a reason given to me as to why they haven’t paid. No payment either.
Gosia says
Hello I have a question.Are you aware of the fact wonga is now offering loans in different countries?My family lives in Poland and they have told me wonga is getting very popular in there.They have adverts everywhere.How?Why?If they didn’t have enough money to pay us back how come they can still be running in different countries?
Sara (Debt Camel) says
Wonga’s Polish operation was sold to raise money for the administrators to settle the claims in england. It still has the Wonga brand but it is now owned by someone else.
Gemma says
Just looked at my bank account I have been paid my redress. FINALLY. Good luck to everyone else, hope we can all put this behind us soon.
Fazza says
Nothingvyet
Jamie Peters says
Still waiting for payment. No replies since Wednesday last week. How much longer are we going to have to wait? Absolute joke.
Chris Anderson says
And to think we should have been paid the end of January 2020, it’s a disgrace how we’ve been treat, my daughter who is 11 has more competence than these idiots, it’s glaringly obvious what could have been done to rectify this issue with people like us who haven’t been paid, the administration has been like no other I’ve seen before (shambolic) the thing what gets to me the most is how they’ve blatantly lied to us and gave us false promises, that’s not bad administration that’s down right lying and that’s unforgivable, I just wish these lot could be held to account but they won’t be.
PR-B says
Received though the secure portal…..
The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment.
Bank Details was uploaded again for the second time to the secure portal on the 5th May…I’ve had no response whatsoever…
Mark says
I finally had confirmation yesterday that my bank details have been updated (even though they confirmed they were the same details as a ‘failed payment’.
The email just said they will sort out payment “as soon as possible”.
PR-B says
I haven’t even had that back yet…goodness know what they’re playing at. :(
Anzzzz says
Just got this:
Due to the vast amounts of payments we were trying to currently pay out, we have had to stagger them all over the next couple of weeks. Payment runs are done every Friday – but unfortunately, I cannot tell you which Friday you will be included on.
I can confirm we are working as quickly as possible to ensure these payments are processed as quickly as we can.
Kind Regards
Katrina
Jamie Peters says
Not even had that. No response since Tuesday last week. Getting beyond a joke now. They’ve seriously had long enough to sort this out properly.
PR-B says
Got that too…..
Paul says
Dear Paul
All payment runs are being made every Friday – obviously last Friday was a Bank Holiday. I know it’s a pain waiting – but the payments are going out honest
Kind Regards
Lesley
(Please note – my working hours are 1000 -1800 on Monday, Tuesday, Thursday and Friday)
For an on behalf of the Joint Administrators
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners.
grantthornton.co.uk
Jamie Peters says
You’re lucky to have even got a reply. They’ve been ignoring my messages for over a week now. Simply not good enough.
Paul says
To: WongaAdministration
is the email i have been using. Hopefully they will get back to you onlu got about 96 accounts to sort they say.
I think it’s more with how busy they still are.
Paul says
wongaadministration@uk.gt.com
Jack W says
Well I thought things were going well. then……
The person handling my complaint was changed to somebody else.
I discovered when on Friday I received the old ” bank account and ID request” despite details being confirmed 4 inches down the page.
Today I received a secure Email asking for by Wonga redress claim account details, which the other person had clearly at top of 3 Emails. Despite them being 8 inches down the page.
This new oerson does not work on Wednesdays.
I got so upset. I sent the reply with my Wonga case number on it to myself from the GT secure Email, instead of the GT person., and had to copy and paste it in to the correct Email. lol
john says
Still not had a reply can anyone point me in right direction to get payment please, got asked for case number about a 13 days ago and still not heared a thing yet
Jamie Peters says
I know how that feels. Nobody is answering me at all now, been over a week since last had contact with someone called Morgan. Absolute shambles the whole thing.
PR-B says
Yep, me too! Morgan email received via secure portal on the 4th and nothing since
Nats Daley says
Me 3… nothing at all …
Jamie Peters says
I see people have had a secure portal to update their details, but I’ve not had this, but was told by Morgan,( who now seems to have vanished) that when she last checked my case number that I would be issued a cheque. I asked if it would be possible for it to be paid into my bank as I’m isolating due to living with my friend who is disabled, and can’t really get out to a bank. Still not recieved anything back from Morgan today. I even messaged the CEO of Grant Thornton and surprise surprise, nothing from him either. Absolute joke.
Luke says
First email back since 28th when I was advised I would be paid by following Friday. When I queried whether this was transfer or cheque, she said she didn’t know and would find out. Emailed every day after the deadline I was told and finaaaally got a response.
Good morning
I am still waiting for an update from my colleague who told me you would have been paid by now. Please be patient while I find out this information, as I am unable to give you an update at the moment.
I’m expecting my next response in a months time to advise me the dog ate it. This has been ridiculous.
Jack W says
Well I do not believe it, but I was paid yesterday !!!!!! o^o . I never even checked as per my post above. If this is a BACS it must have been done before my request for complaint number. My bank account says “counter transaction”.
I hope everybody else gets paid soon. I know it is like a slap when you are still waiting, but at least you know they are paying people.
Thanks for the support Sara and everybody else.
Sara See you on the Cash Euronet page. I presume we are still waiting on the portal opening. and Money Shop page, it is in hand.
Stay safe folks, take a tip from Scotland ignore unlock if you can.
Sara (Debt Camel) says
Sara See you on the Cash Euronet page.
I was feeling happy when I read your comment up until that point…
Jack W says
ha ha Assuming it is not me lol It’s ok
Up until I lost my job a couple of weeks ago this was money I hadn’t even dreamed I could claim. You can’t lose what you never had. Most of my stuff was years ago.
J
PR-B says
Hhmm! I’m not sure but maybe we’re getting somewhere.
This message received this morning, I’ve seen this very message here on Debtcamel previously, not sure if the person who posted it was paid after receiving said message…but I live in hope :)
MESSAGE
Dear…..
Thank you for providing your updated details and for your patience. I have passed your details over to the relevant team who will process your refund as soon as possible.
Unfortunately, we are unable to give you a specific date for when your payment will be actioned however can advise that payment runs are made every Friday.
Kind Regards
Katrina
Pray for me guys…I shall do the same for you all
Jamie Peters says
Does anyone find it strange that even though Grant Thornton have closed the Wonga Customer Care phone line and all business is being dealt with in-house, there is no phone number to contact them, just an email address?
PR-B says
There is a direct phone number for Grant Thornton, I’ve tried to call it numerous times up to and including yesterday, however the message received on that number….
In line with government suggested policies regarding Covid 19 all our operators are working from home and therefore we are unable to take your call at this time.
Grant Thornton Tel: +44 (0)20 7383 5100
Moi says
It seems to be that it is a lady called Lesley who is ‘the team’ now. I’ve also had confirmation that Friday’s are the day that the payment run is done (BACs I’m presuming but who knows now).
I had to contact higher ups to get any response but it seems that even if your details are sent over before Friday then can’t guarantee which Friday payment run you will be on. It seems strange to me if there are so few of us left that it is taking this long still but big sighs all round because what can we really do.
Hang in there everyone.
Ed says
Not sure if anyone else has had this, my original complaint was upheld in August 2018, £2770.89, was told I would receive payment in 14 days, that was 2 days before administration so obviously never got it. Received an email in jan to say I would be getting £125, have never received it. Spoke to holly and Lesley and been told by both that the value of my claim is nil due to one of the following 3 reasons
1 I had open loans
2 I had loans written off
3 I never paid interest or fees on loans
All of this is incorrect, my last loan was 2015, I paid all off in full on tim and have had nothing written off. They now just ignore my emails. After 4 years of going through this complaint and dealing with th ombudsman I have finally given up and Called time on it
Sara (Debt Camel) says
All I can say is put in a complaint to the Insolvency Service Gateway as the article above says. I hope that will work in the end.
Fazza says
Exactly the same situation as me.
However they cant even find me on the system now. I think they have now ran out reasons to give
Chris Anderson says
You couldn’t make this up Ed, I hope you get sorted mate, it’s just not fair and there should be consequences here (but there won’t be) I’ve emailed the insolvency gateway and the names above but not had one reply, I’ve emailed reasonable and valid emails to receive zero back, they are just as bad, my question is what is the purpose of the insolvency gateway if they don’t reply ? I started emailing them with all the relevant information in March (4th March) and not had a reply, I’ve emailed them five times, I’ve actually given up now on emailing them and trying to get my redress back, the problem I’m having/had is that my CMC are also claiming I’ve been paid when I haven’t, it’s to do with an old closed account (6+ years ago) they claim they paid my redress into this account when it’s a closed account, the lies and contradictions they’ve told me is laughable.
Ed says
thats the frustration, the reality is there is absolutely nothing we can do about it, just have to walk away and forget all about it
Anzzzz says
Has anyone been paid yet today? Fri May 15th?
PR-B says
I won’t be today as I live abroad and even if payment was actioned today, it wouldn’t show in my account until Monday.
Hopefully some will see a payment today.
Luke says
Well received an email asking me to sign into the portal.
————————————————————–
WongaAdministration
15/05/2020 at 10:29:32
To: Details
For your security, images are not being displayed. Consider this before displaying them.
Dear Mr B
I’d like to apologise for the delay in responding to you and the delay caused for receiving your dividend payment.
I believe that we initially sent a cheque of £222.94 to a postcode xxxxxxx, would you be able to confirm is this address is correct?
Going forward, we are issuing payments electronically, as re-issuing cheques is taking considerably longer as we don’t have employees working in our offices.
I have spoken to my Manager, and she has assured me that we will be able to send your payment electronically today, however we will require your updated bank details, as we have been unable to retrieve these due to the Customer Care centre no longer operating.
Replied straight away, fingers crossed
Sarah says
Still not been paid ☹️ Uploaded my details and was told they had received them. This was the 4th May. Still nothing. Was hopeful but not any more
Luke says
Was that upload via portal? If so that sucks, thought I was finally going to get paid.
PR-B says
I uploaded my details to the portal twice Luke, on the 4&5 of May Respectively, I got a response yesterday saying they had my details. If you do manage getting paid that quickly Luke (and I really hope you do) could you give us a heads up please buddy.
Sarah says
Yes Luke, via the secure portal. Only had confirmation they had been received no further communication
Ruby says
What is this portal? I dont have a portal nor have i been contacted in any form for my details to be confirmed updated? I did email over a month ago and did get a reply at the time with correct details but nothing since.
Jamie Peters says
I’m in the same situation as you. Not had this portal thing. Not even had a reply s8bce last Tuesday.
PR-B says
Grant Thornton have been a ending email links to a secure portal which they set up to receive people’s details who was incorrect.
Of course no one knows exactly what’s going on as I es told there is only a small amount of us to be paid, but today I received another email which says they still have a vast amount of people to pay…hang in there you may still get the secure portal email yet.
Sarah says
I had an email saying there was communication waiting for me via the secure portal from grant Thronton but the email came from Wonga administration. I was asked to give them my bank details and proof of ID. Uploaded them and had confirmation that they had been received. Now nothing
Claire says
No payment! was so hopefully after emailing my details on monday and receiving a confirmation that accounts had all the info they needed.
Claire says
Hi Sara, not sure if this has already been asked, apologies if it has. My Wonga loans are all still on my credit report and should have been removed by now, how do I get these removed now I can no longer contact Wonga? Do I need to contact Equifax/Experian attaching the letter from Wonga with the loans upheld? Thanks
Chris says
Guys done give up as I got an email yesterday from a lady called Lesley yesterday saying my payment had been made to bank account ending xxxx I uploaded details on the 6th. I asked her when payment had been made she said should be in account early next week as payments made on friday
Nats Daley says
I too got an email from Lesley saying exact same thing …
Let’s wait and see ..
Goodluck and remember stay alert….
John says
Lesley told me 3 weeks ago that she had sent my details to accounts for payment, I got an email last night that I now needed to send them proof of bank details and proof of identify. Lesley said she was seething about it
Luke says
Sounds like they’re saying exactly what we want to hear. It is ridiculous, I’ve responded almost immediately to every email I’ve received and have to wait a week for a response. Driving me cuckoo
Dan says
I’ve not heard anything since I got email about a portal. Not had a email asking to update my bank details. The wait goes on and on.
PR-B says
Any payments to my fellow wongatears this morning??
Mark says
Nothing this morning. My bank details were confirmed ‘updated’ at the start of the week so I had a bit of false hope there as per
Luke says
Nothing yet.
Have received another email stating
I apologise for the delay in responding to you, I have been liaising with our team that makes the payment runs this morning.
I have been informed that payment is in the process of being authorised and should be in your bank account by the end of today.
Please do let me know if you have any further queries or if I can assist you with any other matters.
Luke says
I think i fell for their tricks again. Nearly 5 and no payment.
Arghh
Chris says
I was told that they made payment via bacs on friday so in theory if that’s the case people should start to see payments from tomorrow if they are telling the truth
PR-B says
And that’s the problem, it’s difficult to know what the truth is with these lot, thing is we know some of us have been paid so we’ve no choice but to keep holding on for ours.
Chris Anderson says
I was told this in February Chris 😢 and still not had any contact or payment made to me.
Sarah says
Nothing here either ☹️
Jonathan wilson says
Hi,
I am struggling to see any previous comments etc so could someone please inform me if the people who have received any compensation already, have they then had their credit files amended correctly as I am still seeing them showing on my report or will they drop off in a couple months time?
Matt says
Credit files not been amended I’ve been told mines been done but nothing has been updated yet.
It’s just lies after lies unfortunately, either that or they actually cannot change things.
Jamie Peters says
Not had any response since the 5th May. The person I’ve been speaking to has vanished of tge face of the planet. Seems like nobody wants speak to me or any of us. For those saying they’ve not heard from the Insolvency Gateway, I had an email a couple of days after I sent all my evidence, that we would not hear from the for aporoximately 6 weeks while they investigate.
PR-B says
Nearly 1 yr on and still fighting to get what we are owed, I would like to know if it’s only people expecting large payments left or if it’s across the board?
Sara (Debt Camel) says
My feeling is the people who were owed small amounts have just given up on the whole thing.
PR-B says
Yes, I’d have to agree I would not be going through this for £50…has not been worth the grief for near 10 times that :((
Sarah says
Mine is only small (£60 from £1500) I’m just annoyed because I’ve done everything that they asked and they are still failing to pay. I sent my bank stuff back on the 4th of May as requested. They were keen enough for that and then no communication whatsoever. I’m not letting it go because £60 is better than nothing!
Chris Anderson says
Mine is for £178.84p so not exactly a larger payment, I’d class that a reasonably small payment, people on here were owed £400.00 £500.00 payment and received there’s, it’s the fault of of Wonga/Administrators not the amount of money owed to individuals, it really does make you wonder what goes on in their offices ? This has been handled so poor, I can understand some slight errors being made due to the creditors being 440.000+ but to lie and give us false hopes is shameful, I hope one day the administrators are made to pay but I very much doubt it.
Fazza says
Yes true
While I also received comms today saying that I owed a balance hence I will not be getting paid. This is completely incorrect. I am only owed a small sum however would like it in my pocket rather than theirs.
I was meant to be getting paid when Wonga went into administration and have sent them details so let’s hope they see sense.
PR-B says
Yes indeed mine is £440..
Ruby says
Can someone leave me the details of any member of staff from GT that have responded please. I have tried the 3 up the top of this post and nothing for months. Preferably would like the contact details for the “portal” email as ive still had nothing about this.
Mark says
The admin email is still active for me. The portal was a private link sent to me so don’t think it will work.
wongaadministration@uk.gt.com are replying. Slowly.
Mark says
Mine is £230. Had another email today saying they can’t give me a date on payments. So I’m just supposed to sit and wait for however long it will take again?
Jamie Peters says
Mine is £211, finally got a message from Morgan, saying sorry for the slow responce, only taken two weeks to reply to me saying she’s still waiting to hear if my cheque has been reissued or not. Absolute joke. Surely they’d know by now.
Julie says
I had a reply from another lady apologising because I complained I hadn’t had a reply since 1st May.
Apparently my case worker is on leave … no out of office etc. Very professional. Also that the administration team didnt handover all information relating to customers accounts. I now have to confirm identity and account details again. No link though I just had to screenshot my details.
Never ending saga…
PR-B says
I’ve called the tabloids…waiting for a call back, there might be a story here guys. At the very least it’ll put a spotlight on Grant Thornton
Sarah says
I emailed them this morning. Apparently a recall request has been submitted. It can take 2/3 weeks because the bank needs to respond with the relevant details and get the original payment sent back to them first. They didn’t even send it to my bank in the first place (despite my details being correct on the email they sent out telling me it would be paid there and if it was correct do nothing.) so I don’t know how they are going to do that. It says if I haven’t received payment in the next 3 weeks to let them know and they will look into it again. That will be 2 months since I uploaded the correct bank details again. Absolute Joke. I give up!
Matt says
To the person abov e whose comment i cannot find .
david.dunckley@uk.gt.com#
,
chris.m.laverty@uk.gt.com,
Complaints ,
andrew.charters@uk.gt.com,
daniel.r.smith@uk.gt.com,
Customer Care
i had a reply 2 weeks ago , from Lesley , nothing since , i did get through but to someone called Holly who couldnt be bothered with my issue , overlooked everything in the email and fobbed me off , i did this going via the GT website going through the media section and contact us via there. i shall try this method again because after another 3 emails to ask if they have a update for me i have had nothing back.
Hope these help above
David Dunckley is supposed to be CEO
Matt
PR-B says
Hello Matt,
I have also tried that route, I went even further and sent email enquires to all the offices worldwide for Grant Thornton. And like you I received an email this time from a Katrina which read…
Thank you for your email. Due to the vast amounts of payments we were trying to currently pay out, we have had to stagger them all over the next couple of weeks. Payment runs are done every Friday – but unfortunately, I cannot tell you which Friday you will be included on.
I can confirm we are working as quickly as possible to ensure these payments are processed as quickly as we can.
I then received another email the next day from her reading…
Thank you for your email
As you will be aware from previous communications from Wonga, any customers who did not provide us with bank details by the 29 January 2020 would be issued with a cheque.
We can confirm that a cheque was issued but has since been returned to our office. The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment. ..really?? It seems they have the ability of palming people off down to a fine art…and that’s all it ever is, can’t get a straight answer, that’s when you get a response at all….
Luke says
The service has been awful. Friday I was advised same day payment, but had no response, sent multiple emails chasing. Then yesterday was advised same day payment. Once again no response, no payment and just blanking me.
Must have sent 100s of emails chasing this up, ridiculous.
Chris says
Just got a reply and this is a new one on me they say payment had been sent on Friday and can take up to 6 working days to hit my account. What a joke
Mark Garner says
I was sent an email through the portal on the 5th of May telling me to update my details (which were confirmed correct anyway) within 14 days of the email.
Yet they can take as long as they want to make a payment and fob everyone off with every excuse under the sun.
I’m fed up of this and checking my bank every day. The handling of this is beyond a joke now.
Jamie Peters says
It’s taken them two weeks for someone to tell me that they’re still waiting to hear if a cheque had been re-issued. Surely you’d know by know if it had or not. It is an absolute shambles. Think Grant Thornton should give us the fees they’re getting for this administration.
PR-B says
That’s the killer for me also Mark,
The checking of the bank account every day, And the disappointment when you realise that once again you’ve been lied to and not been paid.
Julie says
I got another reply today short and sweet. Cant tell me when payment will be….
PR-B says
Round and round and round and round and……
Received 20 minutes ago…
I apologise that you have not received your payment of £438.66 yet.
I have emailed the accounts team direct to ask them when you can expect payment. All your correct details are on the spreadsheet. I assume that you sent in photos of your bank statement and passport for ID verification purposes?
Kind Regards
Lesley
It would be better at this point for them to just tell us all to get lost, at least we’d know where we stand.
Luke says
I had that one 2 weeks ago!!
Luke says
Finally received another message
I have been in contact with someone from our accounts team, to understand why your payment has not been yet.
I have been informed that we had to wait for approval for the payment to be signed off, which has caused the delay, but payment should be in your account by tomorrow.
I really do thank you for your patience, and please do not hesitate to get in touch with any further queries
Luke says
Followed by this email lol
Paige is off today, so I have contacted accounts for you and can confirm that payment will be going out this week to hit your bank account early next week
PR-B says
Luke! That is hilarious 🤣
Mark says
Had another email today saying payment has been made and should reflect in my bank by the 21st.
Will wait until the 21st to not see it still.
Never known a payment to take so long to clear.
Moi says
Typically, if they are still doing the payments via BACS, then it would be Wednesday morning that it’d show up if it’s done on Friday. I’m really hoping that some of us will see something going in tomorrow. The sad thing is that if not it means that it won’t be until some eventual wednesday after that since they won’t commit to dates it payments and let’s face it there’s many of us who are sceptical now. I just can’t believe how many cases they are now suggesting they have left!