The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Charlotte says
I don’t think I will see this money surly they can’t leave it when legally we are owed it I have made a official complaint so I hope these high earners get something done as not doing there job I called was told by the end of the day think total tosh
Mark says
One hour left of the day and still no payment in my bank
Shame it’s all too predictable how much of a joke this has all been.
Angela Hunter says
The account that Wonga are saying they have paid into isn’t even a bank account I’ve ever had, I just assumed it was an old account but I’ve checked today and it isn’t. Wonga is no longer accepting calls how can I contact anyone for help??
Moi says
Nothing in mine neither at 5.50. Had e mail this afternoon saying it would be in by close of business. It’s not going to happen sick of being lied to time and time again. Administration not replying to e mails or voicemails
I’m sorry but this now has to classed as theft. Wonga have now gone forever and with it out money
Luke says
Anyone heard anything? Feeling like a right idiot for getting ong my hopes up
Claire says
Sara what do we do If after 6:00 tonight we are still not paid.
What are our rights and do we have a legal entitlement to this money?
Thank you
Jamie Peters says
It’s now 6pm, still no money. Has anyone recieved their’s yet? Absolute joke.
Mark says
6 o clock on a Friday has gone and I still have no money in my bank as they said.
Expected as much. What do we from here now? Already done a complaint through the insolvency gateway weeks ago.
Stu says
Nothing received today
Was emailed this morning telling me it would be in my account today, pretty sure that’s just a lie
Jack W says
Well that is it then. No money and the one thing they did get right, customer services line stopped accepting calls at at exactly 6pm UK.
Sarah says
No money, where do we go from here? Is it worth the effort?
Charlotte says
I think legally something we can do I will wait to see what happens with my complaint I have emailed 4 times tonight ha ha ha I won’t stop the papers would love this I bet 😂 especially in this time when people need there funds but more hassle then worth I have emailed ceo of the company who are dealing with it and nothing useless company
Nats Daley says
Well I feel dumb nothing in my account so is that it now ….nothing …
Jamie Peters says
Got this email address from them this afternoon
wongaadministration@uk.gt.com. Doubt anyone will reply, but might help as lines have closed.
Sara (Debt Camel) says
I suppose it is possible that some payments were sent today and may arrive next week.
But if yours doesn’t I suggest you send a complaint ot the Insolvency Service gatweay. details of how to do this inh the article above.
And if you have already done this – send another one!
Chris Anderson says
I’ve sent 4 complaints to the insolvency gateway (followed all the necessary guidelines and give them all relevant information) with no reply to any of them so what is the point? They’re most probably inundated, there seems to be lots of us on here in the same boat with the insolvency gateway so what else can we do??
I’d be interested to know if the insolvency gateway have actually done anything about this shambolic situation we find ourselves in, it’s nearly May 2020 and we still haven’t been paid when we was told it would be paid January 2020, the excuses have ran out now, I’ve washed my hands with it all.
Nats Daley says
I havent complained but I have emailed eo fa to no avail…
Like you I’m kinda now thinking forget it Nats … just budget you’re uc payments.. not worth the stress another fat cat showing they really dont give a s**t….
Vanessa Searles says
This is a scam 3 times I have given my updated babk details. Three times they have asked for it and nothing received.
Absolute Joke … Worse company than Wonga.
Jack W says
Things just went from, irritating but not serious, to grave. I got an Email moving me from Furloughed to redundant. I thought I was secure until at least the end of furloughing. He is within his rights but my now ex boss has not replied to a request for a chat.
Dave says
Evening, just checked my credit report on Clearscore and it still shows an outstanding loan from Wonga that I have paid in full when they offered me to settle it at a reduced rate. Is anyone else still waiting on Wonga loans being removed from their credit report?
Archie says
Hey guys if your still waiting email Lucy.CM.Freeman@uk.gt.com
They sent my payment to my old bank even tho I sent my details in the right amount of time she managed to get them back from my old bank and send them to my new try her everyone they can’t get away with not paying people
Kaz says
No payment received here either. No response to email complaints. What I am most concerned is the removal of Wonga loans from my credit file. Does anyone know if this would be done at the same time as payment? or seperately? thanks.
Sara (Debt Camel) says
They are seperate.
Fazza says
Nothing for me again
PR-B says
So I’ve decided that if I don’t see my money by the end of this week, I will be paying a visit to the offices of Grant Thornton and if they don’t have my money I will remove items from the office to the values of that which is owed…I’m done and they’re not going to get away with robbing me, so me and my boys will pay them a visit just like bailiffs would have done if I owed them.
Luke says
Pretty sure no one will be in the office.
PR-B says
I’ve waited this long Luke, and this situation cannot last forever Sir, at some Point Lockdown will end….And I’ll be right there.
jack W says
Thanks Archie, I have given that a try. I hope thee poor girl isn’t swamped, or she will probably stop helping. We will see however.
Nats Daley says
Good morning
Nothing in my account I actually cannot believe a company can get away with not paying creditors.
I have used the email link left by Archie but have had several un answered emails.
Sara us there anything else we can do???
Just serns we’re being ignored x
Sara (Debt Camel) says
Apart from sending a complaint to the Insolvency Service Gateway, I don’t think so.
Unless you want to try the “send an email to everyone in Grant Thornton” approach…
Nats Daley says
Thanks Sara
I did get an automated email response
I will be emailing address given daily hopefully I’ll get my payment.
Many thanks x
PR-B says
I’ve tried the emails Sent complaint to the Insolvency Service Gateway, and nothing….I’m at my wits end, they did so much damage that we had no choice but to leave the country for the hope of better pay, Im not going to let them get away with it.
Mark says
Still no money.
I feel like charging them interest daily for every day payment is not made.
Is that it now? We just have to accept we’ve not got any money and nobody to ask questions to?
Sara (Debt Camel) says
See my reply to Nats above.
The Insolvency Service Gateway will keep your complaint alive and it will be looked at at some point.
Mark says
Thank you.
Can I just keep sending proof of communication such as numerous promised payments by the 24th of April to the complaint I made a month ago?
Chris Anderson says
Sara just a quick question with regarding the insolvency gateway – can they actually get us our money back? If not what is the point in making a complaint to them, I understand emailing them with details is better than not emailing thematic all but what are we actually going to achieve because at this moment in time I’ve not see any evidence of them doing anything whatsoever ?
Thanks Sara
Sara (Debt Camel) says
I have never seen a situation like this in an insolvency.
The Insolvency Service Gateway routes your complaint to the Recognised Professional Body for the IP who will look at the complaint. Speedy it ain’t.
This is the equivalent of reporting your doctor to the General Medical Council or your solicitor to the Solicitors Regulatory Authority. At the very least the IP will not like this and will want to be able to tell the RPB that actually your was sorted and you were paid on dd/mm/yy.
Chris Anderson says
Thank you Sara for that, I know you don’t have to give us all this advice like you do, I know you have to see and deal with difficult questions on here but I really do appreciate all your time you put in, I’m sure I speak for all of us.
Many thanks
charlotte Brice says
Blow me down just got a reply from the email that we have been given now wonga have closed let’s see what they say about we’re not money is
PR-B says
Lets hope so Sara, all sent with emails of proof attached, see where we go from here….but I’m ready for a visit to there offices once we’re out of Lockdown, so if they think for 1 second that they can use this awful mess to get away with our money they’d better think again.
Nats Daley says
Just recieved this …
The Joint Administrators’ Update as at 24 April 2020
On 24 April 2020 at 6pm, the Wonga Customer Care team ceased its operations. As a result, all customer queries have now been brought in-house.
The Joint Administrators have now attempted to make dividend payments to over 449k creditors representing 99% of the creditor population. The Joint Administrators continue to focus on the remaining small population of unpaid dividends, which are primarily where the initial payment failed or bounced.
As indicated previously, a proportion of payments have not been successful due to incorrect bank account or address details held on file by Wonga. Of the unsuccessful payments, over half of these relate to dividend payments in respect of amounts that were owing by Wonga to customers prior to the appointment of the Joint Administrators. These amounts owing by Wonga were either due to an overpayment of a loan or a remediation/compensation payment which Wonga attempted to pay prior to the appointment of the Joint Administrators that failed to reach customers. A number of these customers have not actively engaged with Wonga for an extended period of time and the risk of out-of-date customer information is higher in comparison to those customers with a redress claim who actively engaged with Wonga during the administration and claim submission process.
Luke says
Received an email from GT, advising a cheque has been sent to a previous address. Despite they’ve replied to a chain of emails where I state 3 times to cancel cheque as I know longer live at address.
Is this just all a prank? I’ve never felt so small and useless.
Luke says
In fact, to add to this, in the chain of emails they’ve replied to. I can see on March 18th I advised them of my correct address and received a reply to say cheque will be sent to that address. Then 3 weeks later in the same chain of emails, I was back at square one.
THIS IS PAINFUL
jack w says
I have sent an Email to most of the people on page 29 of this document.
https://www.grantthornton.co.uk/globalassets/1.-member-firms/united-kingdom/pdf/publication/2020/restructuring-2020.pdf
Page 11 is well worth a read, if you like fantasy literature. lol.
Nats Daley says
Wow…. like you said interesting reading no mention of the 4.3 though just happy smooth transition 🤔
Mark says
Just had a response from the administrators customer care email so they are active and replying.
Replied with my case number so waiting for a personal update
Nats Daley says
Yeap had a reply too asking for my case number.
At least that’s a something let’s hope we all get our money needed more than ever x
Jamie Peters says
Just a second reply from the administrators saying they’s issued a cheque to my previous address despite me updating my current address and bank details since October of last year. I have told them that it’s their fault that they haven’t updated everyone’s details properly. Grant Thornton are a joke. I feel sorry for anyone who is expecting a payout from QuickQuid as they’re dealing with them too. Feel so angry.
Nats Daley says
Wow…. like you said interesting reading no mention of the 4.3 though just happy smooth transition 🤔
jack w says
Hi folks,
I wonder if you can put a time frame onto your Emails to wongaadministration@uk.gt.com
I Emailed on the 24th at 13.40, included my case number and an explanation regarding Wonga finding an error with my account details, at the 11th hour. I have not had a response. I wonder if I should have waited till after 6. CashEuronet, yup I am in there as well, when the portal actually opens!!!!!
Cheers and thanks
J
Martyn F says
Not sure why, but after having my original payment in February, my bank is telling me that I’ve got a payment 13 times bigger than the amount in February going in tomorrow??
Alex says
Weird one – can’t seem to find any info anywhere. I received my original refund pretty quick when the first batch went out, no problem. However today I see a pending payment from WDFC into my account of £50. I have no idea what this is, another payment? Have the adjusted payment amounts since I last checked this site? Anyone else getting additional refunds?
PR-B says
Your very lucky, haven’t received a penny of the money that I’m owed.
John says
Ditto – I just posted asking the same thing as I’ve an incoming payment of just over £100 from them.
Alex says
If you don’t mind me asking, did you have some kind of payment arrangement in place shortly before the collapse?
All I can fathom, as my additional payment is £50, is that for 5 months before the collapse I had a plan set up for £10 a month. I’m assuming I might have over paid, paid something I shouldn’t have paid? I remember paying Wonga despite the company being in administration – maybe I wasn’t supposed to make the payments. What I got back and what I paid are exactly the same amounts.
John says
You might actually be bang on the money. I did have a Stepchange repayment plan which included payments to them.
A. S says
Hi, is this a monzo account where it is available at 4pm? Just wondering if mine will be available tomorrow, there email today said by fri 1st.
Jamie Peters says
Glad to see some people have got their money, still waiting for mine. They told me yesterday that they’s issued a cheque to my previous address despite me giving them my new address since last October, and updating my bank details as the old account was closed. I asked them to put the money in my new account, but are now not answering my messages. Absolute joke, don’t think Grant Thornton realise how much stress this has put on people.
Nats Daley says
I’ve just recieved an email from Paige asking for my Wonga reference number so waiting to see outcome …x
Luke says
She’s slow to reply FYI. She emailed me 09.30 yesterday, I responded immediately and yet to hear anything back.
Nats Daley says
Shes a bit slow the whole sorry affair is 😝
Luke says
Been advised “I have spoken to our delivery team and they have advised that you should receive your payment by the end of next week”
Not sure if that’s a cheque or transfer. What a farce all of this is.
Luke says
When I queried whether its a cheque or transfer she didn’t know.
Sara (Debt Camel) says
That doesn’t inspire confidence…
John says
So despite being paid the amount promised to me at the end of January I was of course disappointed but understood, and considered the whole matter closed.
Today I’ve been sent an additional sum by Wonga. Not a lot but almost to the penny a third of my original settlement figure. I’ve not had any correspondence from them explaining this. Anyone else had anything in addition to their settlement?
Mark says
So now we’re still waiting for replies on why we’ve not had any money yet.
But I’m now seeing people being paid second random payments.
Couldn’t make this up
Fazza says
We could perhaps take this to the one of the tabloids and they will pay us more for this story than a petty amount directly by Administrators
Good for those people who are getting extra payments to recoup some of their percentage however how incompetent someone has to be who is not when able to make basic payments to people who are still awaiting payment 3 months down the line.
Nats Daley says
So people that have been paid bring paid additional amounts whilst folk that gafent been paid still waiting …. Truly lost for words like the two Ronnie’s 😝
Chris Anderson says
Hi Sara
A question for you – if people are being paid twice or much more than they should have been paid due to administrative errors by Wonga/GT would this put us people who are still owed money in jeopardy of receiving our redress? If not were would the money come from to pay us ?
Thank you Sara
Sara (Debt Camel) says
The administrators owe you money the redress at the 4.3% that has been calculated. Where they get it from is not your problem.
Jamie Peters says
Hi Sara, it’s an absolute joke now, sorry it’s been a joke from the start. Grant Thornton haven’t replied to any of my messages at all today, no contact since 3.15pm yesterday., and am still waiting for my payment, have told me it’s a cheque going to my old address, despite numerous times of updating my new address, then another message saying it’s going into my bank account, don’t know which one they’ve tried as I did update at the very begining and throughout the whole shambles.
Chris Anderson says
Thanks for the reply Sara
I understand that but there was a sum of money left (after the sale of assets etc etc) to pay creditors (such as individuals on here, myself and companies) so if that money has gone due to paying too much money to its creditors (People twice, larger amounts than owed etc) then theoretically there could be no money left in the pot (If you see what I mean?) if they are making this error which by reading posts on here and speaking to people I know then this could actually happen.
Sara (Debt Camel) says
First we don’t know that the “extra payments” made are not correct.
I think many of you may have received the email that Nats posted here yesterday: https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-55/#comment-361811. That says: “Of the unsuccessful payments, over half of these relate to dividend payments in respect of amounts that were owing by Wonga to customers prior to the appointment of the Joint Administrators. “
It is possible the three people that have reported this have received some of these other payments owed by Wonga that were not related to affordability complaints.
Second it is not your problem. If the administrators choose to burn a pile of £50 notes in the office or make a large donation to their local NHS hospital or give every member of their staff a bottle of champagne it does not change the fact that you are owed the money you have been told and it should be paid.
A. S says
I received my £30 refund in February…just had another email at 7.04pm today saying they are paying £100 into my account by Friday 1/5/20, this is due to the additional amount I paid on an arrangement after 1/5/19 last year…I won’t expect this payment though especially not on the date they say going by previous quoted dates and people still waiting…
Gary says
Told the forum weeks ago that i had been paid twice not only that have additional payment pending feel sorry for people that haven’t been paid its shameful
Lynne says
So you’ve been paid 3 times then?
Dan says
I have just received a email from Wonga saying I’m now due a much smaller amount as I owed them money which is totally wrong I didn’t owe them a penny.
Sara (Debt Camel) says
Go back and ask for details saying you don’t believe you owed them anything.
Nats Daley says
Good morning all
Can I ask how will wonga short term loan appear as removed on your credit report.
Just checked my clear score report says active securities removed in May…
Still awaiting reply from administration re non payment
Thanks
Sara (Debt Camel) says
Active Securities is 247 Moneybox.
Nats Daley says
Really ohhh interesting I’ve not had a refund from them might be worth contacting..
Thanks Sara 🙏
Sara (Debt Camel) says
& what other payday / high cost lenders have you borrowed from?
Nats Daley says
Wage day advance getting redress
Moneyshop..put claim in via their portal
Lending stream said Nope we’re not paying you anything
Peachy said no
Sunny said no
Satsuma said no
My jar compensated….
A very very bleak time in my life thankfully out of that trap but now not working be cause if covid….
Sara (Debt Camel) says
Did you send the LS, Sunny and Satsuma cases to FOS?
You mentioned a possible DRO before – did you go for that?
Nats Daley says
No I was busy working in the DRO that I now have been told I have to do again as am self employed…
Plus debts are 500.00 over the 20,000 so have to see if I can reduce or then reapply one covid lockdon ceases as no new applications being processed. That being said I think I made mistake when I was breaking down what I owed a nationwide debt sold to lowell but appears twice on my credit report.. so I’ll contact step change again to see if that will put me under the 20,000 and take it from there …. x
Rosie says
Please do accept our apologies for the delay in your payment. We really do understand your frustration and want to assure you that we are picking these queries up so that we can ensure that they are actioned in the right manner.
We can see that you were informed that payment would be received on the 24th April. Unfortunately, this has been a miscommunication that has not come from the administration team.
Wow is all I can say…
Jamie Peters says
Hi Rosie, you’re lucky you’ve got a response from them. They seem to be ignoring my messages, not heard a thing since someone called Morgan messaged at 3.15pm Monday Afternoon. The whole thing is a joke.
Mark says
Still awaiting a reply from the administration email 2 days later
Sarah says
So I emailed Lucy yesterday and this morning I had a reply. Not from her but a different email address claiming the money had been paid into a completely different bank account that I do not recognise (I only have two and it is neither of them). This got my blood boiling so I sent back an email with a screen shot of the email from Wonga administrators that said the amount would be paid into my bank account (with the correct account number) from back in January, with a line that said if the number was right I didn’t need to do anything, payment would be automatic. No reply as yet. How incompetent do they need to be?!?
Moi says
Hi
I have had several e mails today. I have been sending e mails all week to the administration team. I have been told that they have bought everything now into the England office because of the way the South Africa office had handled it. There are 96 cases they are working on and we should receive the money within a few weeks. This time I actually believe what I have been told. So hopefully the end is near
Julie says
I get brief replies then nothing, they ask for my case number and go quiet. When they do reply still with a vague response I also reply just to wait for them to reply asking for my case number.
Too much time waiting for any kind of explanation.
Still none the wiser. Iv been emailing since January and not one explanation as to what the hold up has been.
Jack W says
A few weeks, what. Well here is my Email for today.
Good evening
Thank you for your email.
Whilst we understand that you have likely been in correspondence with the Wonga Customer Care team frequently, and have also likely received confirmation, your details have either not been input correctly or have not been passed on to the delivery team correctly to make the payment.
Please be assured that we want to ensure that funds reach your correct account and therefore there are a number steps that take place in verifying bank details. Since the closing of the Wonga Customer Care team, we are now collating all details ourselves which will ensure that we can action these for payment without the additional audit and review process.
We are currently working hard in the background to ensure this process is as smooth as possible, and will likely be requesting clarification of your details in the coming days. Until this time, please be assured that your request is going to be dealt with and we appreciate your patience at this time.
Paige
I just checked my notes. I confirmed my bank details were correct 11 times since February 11th, the only discrepancy was last Friday.
This is so much BS
Nats Daley says
Man this is so bad. I’m waiting for Paige to send me the same bs email.
Such disrespect to creditors considering its May tomorrow… no words really
Chris Anderson says
I don’t believe anything I’m told by the administrators or Wonga, when i have had a reply it’s just a generic email and didn’t answer my query at all, the problem I’m still having is that Wonga are adamant payment was made to me March 6th (to an old account closed 6+ years) My bank can’t confirm any details on this account (I don’t know why they can’t) they say it’s because they only hold details for so long which is fair enough but it doesn’t answer my problem, My bank confirmed that payment would have been sent back to Wonga within 48 hours with it being a closed account, Wonga aren’t budging they say it’s been paid and that’s that, I’m sick to death if it, I confirmed all my New bank details, new address and new email with Wonga over the phone and through the portal in 2019 (May/June) all verified with Wonga so the problem is Wonga’s not mine when I’ve followed all the correct guidelines, up till January 2020 my payment was being made to my CMC (all verified by Wonga/myself and my CMC) then Wonga change their minds with no explanation In February, surely Wonga paying into a wrong account is their problem not mine? I can’t get into my bank with it being 45 mile away and this coronavirus makes it very difficult, and to top it off I’m being asked for my percentage from my CMC when I haven’t been paid, even my CMC are claiming I’ve been paid when I haven’t, it’s absolutely ridiculous now and wish I hadn’t bothered.
P-RB says
Good morning everyone,
Hope your all staying safe and well….unfortunately I still have no payment in my account and no response since the Automated reply I received on Monday to say Apologies, we are experiencing a very high number of queries and will endeavour to respond to you as soon as possible ….
However I have received an email from IP complaints to say my case has now been forwarded to the IPA for all the good it’ll do.
Gilly says
Hi all, I’ve now received a really honest and helpful reply from GT’s wongadministration email. It’s headed ‘commercial in confidence’, which I believe means the contents should not be disclosed without their permission, as it could result in damage to their commercial interests etc. Just a ‘heads up’ to anyone who has received a similar letter – you might want to be careful about what you’re posting on here (or anywhere else). I’d hate for those of us still waiting for payment to fall at (what seems to be) the last hurdle. Good luck!
Sara (Debt Camel) says
That’s a pretty standard line, probably sent out routinely. I don’t think anyone should worry about talking here about these emails.
Rosie says
Unfortunately following a review of your account it would appear that your updated bank details have not been forward to Grant Thornton before the Customer Service Team ceased operations.
The email I received today.
I updated said bank details 5 months ago!
Sara (Debt Camel) says
And did you get later emails with the right bank account number showing?
Rosie says
Yes was all confirmed they had my new bank details. Ridiculous
Nats Daley says
My gosh at least you had a response still waiting on our paige to contact me …
Mark says
I’ve had a reply from Monday
To ask for my reference number
Which was the reply. Which is also the subject name.
This is beyond a joke this.
Rosie says
Just more excuses not to tell us what we want
Z says
Does anyone have a number to get into Grant Thornton? Their switchboard number isn’t working and Lucy Freeman’s voice mail directs you to the switchboard as though this is something that you are able to get through to. Lucy is clearly not answering her number anymore and I spoke to Dan Smith last week who said although his name is on the case he wouldn’t ever really get involved and that Christine is the main person but she wouldn’t get involved in lower level detail. He also mentioned that had been problems with communication but I don’t feel there’s been any real attempt to correct this. I am another person who has been told of a successful payment to an account that I’m not even sure was ever mine instead of the ones uploaded and confirmed and have heard nothing else since. I feel so angry at this point because you try to have faith that the system works and it clearly hasn’t and there’s been no meaningful apology for this. Why can’t they just be honest. If there are so few of us left I just don’t understand why they can’t rectify as they go along. Take my details yet again, enter then into the computer and press send on a faster payment with an apology for the 2 month delay. I used to work in a bank and it’s amazing how easy it is to rectify these things at the point of discovery. Instead they seem to learn of the mistakes, sit on them and then seemingly don’t care or lose the details again and the cycle goes on.
Complaints sent and nothing done. An
Dave L says
That seems to be about par for the course with Grant Thornton, they as a Company have come across as very arrogant, they fact they see creditors as beneath them
and lower level shows all you need to know about their ethos and work ethic as a company . I truly hope they get into trouble over this debacle of an administration.
They shouldn’t be receiving any funds, in my my opinion they should be forced to compensate all the creditors that they have messed around. Sadly I believe it will be the low level administrative staff who are used as scape goats, and not the three incompetent IPs who are in charge of this debacle. The fact that some people have still not been paid is nothing short of a disgrace.
Chris Anderson says
The problem is they have no one to answer to so can lie to us as and fob us off as much as they like, I’ve never experienced anything like this by any company and to think we was supposed to be getting our redress in January 2020 and it’s now May 2020 with nothing paid, while there is no one to answer to for them they’ll carry on treating us like this, they know there is nothing we can do about it.Complaining to the insolvency gateway was pointless too, no reply from any of the names above, we’re on our own and they know it.
Nats Daley says
At this rate, I’ll probably get my wage day advance redress before wonga pays out and that’s due the end of May…
Absolutely disgraceful and right now I don’t think there’s anything I can do about it…..