The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Steve says
Good luck to everyone – it does seem that there are payments going out next week hopefully that will be all of the missing payments I will be emailing them on Monday and requesting confirmation by Tuesday that my payment has been sent if I don’t get it I will start emailing the partners again.
Chris Anderson says
I’m not expecting any payment now, they (Wonga) Are adamant they’ve paid my redress into a closed account (impossible) and my bank (The Yorkshire Bank) have not got any details to give me about this account with it being closed over six years, so I’m stuck in a dilemma because they (Wonga) want proof that this account is closed and that the money wasn’t paid onto this account successfully so I’m stuck because I can’t get hold of this information from the bank, I’ve asked Them (Wonga) to prove that the money was paid to this account I’ve requested them to prove the transaction went through successfully and want the sort code, account number and bank they’ve supposedly paid it to,I’ve requested the day it was paid and a copy of the transaction showing successful (can’t wait for their response) I’ve not got any details of my old account only the last 4 digits so it’s proving very very difficult for me, in fact I’ve given up, the problem I ha e is that my CMC are requesting their percentage due to them (Wonga) saying it’s been paid successfully, I just wish I’d never bothered now, it’s been so stressful and at a time we are in now it’s shameful that they’ve done this to us, disgraceful!
Lynne says
I hear you Chris. Whilst I’m not in exactly the same position as you, Wonga did tell me they’d ‘attempted to send payment to my bank but it failed’. I said to them the bank details you have for me are recent, so if you’ve sent it to the account that closed 7 years ago and it bounced back, please tell me/show me the date and evidence you ‘attempted’ the payment. Sure enough I got no response.
Carl Flegg says
Tell Yorkshire bank you want a signed and headed letter from someone in a senior position stating that the bank account in question does not exist.
That surely cannot be hard from them send you.
Sarahjane says
I emailed 20 top people at GT on Saturday I’ve just checked my pending transactions and whoo hoo my money is going in tomorrow
Lynne says
Is that coincidence do you think? Surely they don’t work weekends and it wouldn’t appear that fast? I thought bacs takes 3 days?
How much were you owed if you don’t mind my asking?
Sarahjane says
The amount is £286.05
I spoke to Wonga on Friday they said I should be in the nxt payrun but as they had said that I wasnt too hopeful so emailed the partners at GT
Linzi says
Hi I’ve been following here since February when my payment didn’t go in. I haven’t commented yet as I didn’t have anything of value to add – I was just in the same boat as all of you.
GOOD NEWS – my bank account (HSBC) is showing pending payment for tomorrow. Fingers crossed payments will be finalised for everybody this week. What an absolute faff this has been.
Steven says
I don’t know why people keep talking about pending payments going in? You cannot see pending payments going in unless you pay in a cheque and you’re waiting for it to clear. Pending transactions are only a debit from your account not a credit.
Linzi says
Erm Steven, yes they do. For example I see what my wages will be each month the day before I get paid, as my bank shows pending BACS. As I mentioned above I can see a pending payment for tomorrow from the administrators…. why on earth would I lie about that?
Sarahjane says
You can with HSBC I always know what is going in or out the day before ( BACS payment’s and direct debits)
Andy says
The same for me, I’ve been following this saga on here since February and have had exactly the same email/communication, wrong bank account issues etc as everybody. I’ve just checked my account and I also have a pending payment for tomorrow! So happy this is finally over with, I genuinely hope it’s the same everybody here. Good luck!
Jon says
mine in scheduled payments for tomorrow (£206). Thanks for all the guidance and support on this site.
FYI – I was in the ‘old bank details, payment failed and re sent to new account’ group of people. Deleting about 50 emails on this topic from my mailbox felt very satisfying just now!
good luck to those still waiting, keep the faith.
Jo says
I’m feeling very disheartened now, hearing so many people can see their payment pending and I still can’t see anything :(
Lynne says
I feel the same. You are not alone.
Paul J says
Still nothing for me! The wait goes on
Lynne says
I just remembered Lucy Freeman emailed me on 9th March saying I’d be ‘in the earliest batch of repayments’. I’ve just forwarded that to everyone I can find at GT and said what do you consider an early batch as that email is 5 weeks ago!
Lynne says
Here’s my response 🙄
from the ‘Wonga administration’ address, not one of the GT people or Wonga themselves.
I apologise that you have yet to receive your payment and really do understand your frustration caused by this delay. The team are working through a large volume of correspondence from customers which have been received over the past few days.
Your payment is part of the first data payment file which is currently being processed by our team. The Joint Administrators intend to make this payment to customers whose payment initially failed by Friday 24th April.
Again, I can only apologise for the delay and advise
Jason says
Hi guys, gave up expecting my payment with everything going on in the world and stoped checking but I have payment pending tomorrow for £622.87. I’ve been made redundant so actually thankful it’s taken so long as now will be fine until my redundancy payment comes through. All the best everyone.
Ruby says
Brillaint news for you, couldnt of come at a better time itll take some pressure off. Keep safe.
S Hughes says
I’ve had an email reply today to say payment will be made by the 24th April. Has anyone else had this? I’m just not sure it will actually be paid. I’ve been given so many dates and excuses.
Lynne says
See my message above – please don’t tell me yours is the same word for word? 😩
S hughes says
No. It’s slightly different. This is what mine said
“ Thank you for your email.
We can confirm your payment will be with you by the 24th April 2020. We sincerely apologize for the delay.”
I’m not holding my breath mind.
Luke says
I had different wording
We will be processing payments next week and your claim should reflect by Friday the 24th April
Linda says
Exactly the same response I received today.
We will be processing payments next week and your claim should reflect by Friday the 24th April.
Luke says
I’ve also been advised 24th. Only after emailing 50 times
Lynne says
Grrrr this is all sounding too familiar, ie we’ve been given the same date. Fobbing us off again!
Sara (Debt Camel) says
well you could of course have all been given the same date because that is the correct date….
craig says
Good news, I have eventually been paid…
stuart kidd says
Been paid however only £62 when email stated £84! they owed me £4.90 from a loan over payment that I only got 4.3p in the £ for really dont have the energy to fight for the extra £20 too much stress!!
Becky says
Money has gone in, can confirm. Hope everyone else gets the same.
Lynne says
Guys I GOT MY MONEY!!!!!! I can’t believe I’m writing it but it’s true! Sorry you had to listen to my moaning the last few months. Finally I can stop sending emails and checking my account. Good luck those still waiting.
Sara (Debt Camel) says
At last!
Sarahjane says
Lynne got mine too as I suspected at last this sorry saga is over!!!!
Damien says
My money was just paid at 2am there, that’s the time Halifax process payments. Finally, glad to see the back of the whole saga. Hope those still waiting are sorted soon .
Tim says
Payment received today! £89.78 WDFC Redress.
Thanks for all your great work on this site, Sara. It’s been such a reassurance seeing all the updates and knowing I wasn’t alone
Paul J says
I have just nearly fallen out of my bed in shock…money has finally arrived £358. Good luck all for those still waiting
Dave says
Payment finally received today thankfully. I did follow someones advice on here and emailed some of the listed partners individually whether payment arrival is now due to that I am not sure but does seem a coincidence that payments are finally being put through the system
Good luck to everyone and I hope your payment arrives today or at least in this week. Thank you Sara for the support and advice on this blog.
Chris Wilmshurst says
Can confirm I’ve been paid. Finally!
Paul says
Got paid at last this morning. Hopefully everyone else gets paid this week.
Phil says
Paid! Finally. Not really posted as watched as many people were in the same situation and receiving similar messages. Thanks for the support Sara. Much appreciated!
Chris says
This is the reply I got from them.
Thank you for your email, we are experiencing a very high number of queries into the Customer Care team.
Please note that the company is winding down its operations and that the contact centre will close at 6pm on Friday 24th April. After this date, if you do have a query and would like to contact a member of the administrators’ team, please email them at wongaadministration@uk.gt.com
However, we will endeavor to respond to you as soon as we are able.
Lynne says
Yeah it’s the administration address who wrote to me yesterday Chris. Fingers crossed for you. If they’ve paid ME you’ll definitely get yours 😉
Chris says
Still nothing yet. Looks like I really am gonna be last to get paid at this rate
Ruby says
Now I feel like the only one whos not been paid, especially now lynne has lol.
Ian kirwan says
I havent been paid either!
Lynne says
Haha good one Ruby! Fingers crossed for you!
Dan says
I’ve not been paid yet either. I’ll probably be the last one. Only been waiting since February for it. I’m lucky as I’m still working.
Ruby says
Who do you bank with Chris?
Chris says
Barclays. Had another message this morning saying they were having a few slight issues with some of the payments outstanding and they are working on it and cannot give a definite date
Chris W says
I’m with Barclays and the payment has gone in all £94.60 of it
Ruby says
Im barclays too! Fingers crossed for us all.
Stu says
Still waiting…..
Mark says
Still not been paid myself either. One of those that had a failed payment even though they had the correct bank details.
Hopefully all getting finished up this week to put an end to it. 3 months later.
Fazzq says
No payment for me as well yet. Let’s see if 24th is the day
Luke says
Me neither kids, me neither
Chris Anderson says
I don’t think so Chris, I’m being told I’ve been paid when I haven’t, I’ve washed my hands with these liars and I’ve given up, My claims company can chase me for their fees all they want, I’m sick to the teeth of it all. If I could take this further I would but I can’t.
Sara (Debt Camel) says
Have you sent a complaint to the Insolvency Service Gateway?
Chris Anderson says
Sara I’ve sent a complaint 7 times (all details given and amicable) with no reply, the problem I’m having is that they (Wonga) claim i have Been paid to an old bank account what’s been closed over 6 years, I’ve requested the date it was paid, photo evidence of the transaction, account it was paid to and sort code, I’m still waiting for a reply, I emailed all my relevant details New bank details/email and postal address) in plenty of time (June 2019) and all verified by Wonga and my claims management company, I’ve then asked them if they have made payment then they need to recall this payment and pay it to the correct account (due to the error being with them) I believe no payment has been made, I emailed Wonga and said when loans were taken out if I’d have paid repayment Into a wrong account Who would it be up to to ensure the funds are deposited into the correct account me or Wonga? Well the obvious answer is (Me) so they will have to find this money and pay it to the correct account, the problem I have is that Wonga have told my CMC that payment has been made successfully when it clearly hasn’t, with the bank account closed over 6 years I can’t access any details to that account, my bank did confirm the payment would have been sent back to them (Wonga) within 48 hours I’ve given up now there is no help out there, the only response I’ve had is from Wonga complaints and they’ve stated payment has been made, I’m stuck.
Sara (Debt Camel) says
It is clearly unreasonable of the administrators not to provide evidence of the bank account number and sort code they have paid the money into. I just wanted to make sure you had a complaint into the insolvency service Gateway.
Marie says
I can’t believe it but after all of these months, the daily checking of my bank account and many excuses from Wonga, the money is actually there in my account this morning! Finally!
Nats Daley says
Firstly I’m super glad you all got paid.
I havent but I’ll wait till the 24th …
Good time to get it during covid x
anzzzz says
Still nothing for me either
Lee B says
Received my redress finally! What a relief! No more emailing, no more incessantly checking my bank 20 times a day for months on end…. Fingers crossed for those of you yet to receive theirs. Hang in there, it WILL come, I’m sure of it.
Luke says
At the end of the email it stated this
Please note that the company is winding down its operations and that the contact centre will close at 6pm on Friday 24th April. After this date, if you do have a query and would like to contact a member of the administrators’ team, please email them at wongaadministration@uk.gt.com
Alexander says
So after emailing all the administrators last night letting them know how desperate my situ was I got a email back this morning from a lady called Lucy saying that they had successfully paid the money into my old bank account which has now been closed… I changed my details before the date they needed to be changed by I called wonga twice confirming this and also have a email confirming changed details..
So they are saying that unless the money is returned to them they can’t resend it but I can’t do that as that bank account is now close..
What a balls up on there behalf incompetence the hole way through..
I’ve contacted rumpus media which is the company that make the progame Joe Lycett has your back and also the FOS
We will see what happens
Sara (Debt Camel) says
FOS cannot look into this. Send a complaint to the insolvency Service Gateway as the article above suggests.
Chris Anderson says
Very similar to me Alexander, I gave Wonga my correct details in plenty of time (months – June 2019) as they requested – Change of bank account, change of address and change of email, all verified by Wonga and my CMC, they then said that my redress would be paid to my CMC and I signed the document to agree to this, they then moved the goalposts and said it would now be paid to me, Wonga (so they say) have paid redress into an account what I’d changed which has been closed over 6 years, I had my Wonga loans in 2012/2013 and changed my old bank account in late 2013 To the one I have now which is still current and Wonga was given all these details and verified, yet they claim to have paid the money into the old account and was paid successfully (it’s impossible surely to pay money successfully to a closed account??) my bank ha r not got the details it was a basic account and due to the time it’s been closed no info available, so I’m stuck, the error is theirs not mine, if I’d have paid my loan payments into a different account surely it would be up to me to ensure I got that money back and ensured payment of loan was paid to Wonga not Wonga chasing the incorrect payment, this is the same principle here, they’ve made the error and need to rectify it, I’ve asked them to recall payment (if they’ve made payment which I highly doubt) then pay it to me immediately into the account I’d given them and was verified by them.
Claire says
You need to send them evidence that your account is closed.
Chris Anderson says
My nearest Yorkshire bank is 45 mile away and whilst this lockdown is in place that easier said than done, when I ring customer services they say that there is no information on this account with the amount of time it’s been closed, surely Wonga are the ones who need to find this so called transaction what they’ve supposedly paid to my bank in an old closed account, like the customer service advisor said it would have bounced back to Wonga with 48 hours, they (Wonga) say that payment was made around 9th March, I’ve asked them (Wonga) to prove the transaction (I’m still waiting for a response on that one) they will have a receipt of transaction and I want to see it by photo evidence so then I can chase my bank, I truly believe that no payment was made if it was attempted then it will be back with them (Wonga) if I paid my loan payment to a wrong account would it be for Wonga to chase this or me? Obviously me so Wonga need to rectify this, I changed all my details in plenty of time and all verified with Wonga through the portal access, email and telephone (June last year) so the problem is theirs not mine.
Sara (Debt Camel) says
“I changed all my details in plenty of time and all verified with Wonga through the portal access, email and telephone (June last year) so the problem is theirs not mine.”
I agree with this.
“if I paid my loan payment to a wrong account would it be for Wonga to chase this or me? Obviously me so Wonga need to rectify this”
this is a complete red herring, it doesn’t help your case.
DC says
has anyone has the loans removed from their credit report yet?
Jack W says
Pleased for everybody that got paid at last.
I didn’t get paid. Wonga tell me I will be paid on 24th. I have no idea if that means the BACS will be done then , and hence I will get it next Tuesday, or that ti will be in my account on the 24th. I should have asked the question, stupid.
Nats Daley says
With you Jack
Still nothing …
S hughes says
I have emailed again today, as I do everyday. I had a reply which reads
“Thank you for your e-mail.
We can confirm that funds should be in your account by the end of the week.
Kind Regards.
“Should” being the operative word here. I will believe it when I see it.
I have an issue with the fact that after Friday you can no longer email the customer care team as the email address they have said we must contact after that date has never responded to any email I have sent and I’ve sent 8 to them in total.
Stu says
Unbelievable. They have just emailed me again asking me for my bank details and proof of identity, even though they have received this 3 times over the past 2 months and verified it each time
Luke says
Arghhhh now been advised the below :
Good day
We would like to apologize for the confusing information provided. We have manged to locate your payment as we mentioned our first reply, a cheque was sent to your address. The cheque is showing as sent and has not been returned to us, a new payment will only be processed if the cheque is sent back to us. Thank you for providing your bank details, we will update these in case they are required.
Just want this all to end
Sara (Debt Camel) says
You need to ask them to stop the cheque and send you the money.
Luke says
Yeah did ask them that as soon as I received email.. Then sent another email this morning, and another one just now. No responses yet! It’s infuriating I’m in desperate need of this money
Chris Anderson says
What they should have said to you is due to the inconvenience caused to you in the last 4 months we will cancel the cheque and
Make payment to you immediately, it’s absolutely bizarre and unfair that they didn’t give you this option, they know they can do this, really really poor indeed!
Lynne says
I hope you get sorted Chris. We’ve all had our own stories in dealing with these clowns but yours is an absolute saga beyond ridiculous.
Amanda says
Finally got payment 😁
Just want to thank Sara so much for this forum it’s helped me so much. Thank you and hope everyone else gets paid soon 🤞🏻X
michelle says
Well i never ! ,got my money today £375 about time ,checked the bank for something else and thought ohhh whats that thats gone in ! hope it wont be long for the rest of you
S hughes says
Finally got my payment today. Hopefully everyone else gets there’s by Friday as promised.
Good luck everyone.
Diana says
I have been reading this website since we got the news that Wonga will give us the miserable payment .
I moved to Spain and I update my details ..
phone Wonga many times and they confirm my iban for me at all the times .
As is the last week I decide to email them again and ask where is my money .
Guess , I got a answer which is very rare of them but they send a cheque to my address they hold in the system , which god knows which one it is … I emailed them back asking if is a kind of joke and I want my cheque then sent to Spain .
so what should I do ? They owe me 58 pounds . Won’t make me any richer but still my money and they can’t get away with this .
David says
Does anybody know if the administrators will be upholding the FOS policy of removing the negative information from credit files?
Sara (Debt Camel) says
the administrators have said they will delete loans which have been determined to be unaffordable.
DC says
i emailed wonga complaints yesterday – and they asked for screenshot proof of the loans still on the credit file, as apparently they have submitted the amendments to the CRAs. Guessing loads have been missed, just like the payments
Toby says
That’s so annoying. I was hoping it was just a lag as nothing has come off my credit file either – I’ll email them now as well.
anzzzz says
Total farce…still nothing
Angela says
I’ve been reading all the posts for months but have never posted, after months of trying to get a response from anyone, I received an email today informing my payment was made to an account between January and April, the account number they have quoted is for an account that has been closed for years.
It’s just frustrating as I’ve waited patiently and now find out that the fight continues as I’m guessing they aren’t going to simply apologise and send me a cheque, I just find it so strange that they would ask if bank accounts have changed but then just pay it into the old account anyway.
Has anyone in the same position managed to get their money in the end??
Kieran says
New credit report in today and nothing amended. If it took them all this time to pay people, i am doubtful they will update everyones credit files! Lets hope so as its more important to me the measly 96 quid i got back.
Chris Anderson says
Hi Sara
Why is it a red herring?
If Wonga gave me their details to Pay my loan payment back at the end of the month and I paid the payment to a wrong account (my error) is it up to Wonga to find this money (transaction) or me to ensure the payment is made?
Wonga have supposedly paid my payment to a wrong account and are expecting me to chase this up, they’ve basically told me they’ve paid it and that’s that.
I can not access these details so due their error I’m now left without payment and basically have to lump it, I think the point I’ve made is a very valid one.
Sara (Debt Camel) says
Because you have a very simple case that you told them where you wanted the money sent and they sent it somewhere else.
There is no point in making comparisons withe Wonga giving loans, it’s irrelevant.
Ruby says
Still no payment for me. 1 day left until they close the contact centre.
Gary says
I’m in a similar position to Chris in that they are telling me they’ve made payment into an account that was closed last year despite me having provided them with new bank details on multiple occasions (via their link, via email with the proof they required ie; driving licence etc) and proof of the account closure (screenshot of the statement showing it was closed last July). They are ignoring my requests for some form of proof that the payment has been made and they just keep coming back to me stating it’s been paid into account XXXX between March and April. So is there anything at all that we can do or is that it, we just have to accept it’s gone and won’t be getting it?
Sara (Debt Camel) says
have you asked your previous bank if a payment was received / rejected?
Gary says
Yep, just been on the phone for 45 minutes to confirm it. The account is shut so they would have sent payment back to the source.
Sara (Debt Camel) says
ok, then I hope you have put in a complaint to the insolvency Service Gateway.
Mark says
Still nothing as of this morning. Looks like I’m going to be one of the very last haha
Laura says
Me too, have rest various emails but I never get a response
Mark says
I’ve had a reply straight away today. Still saying by tomorrow so I’m assuming it will be a last minute bank transfer by now
Chris says
I have just got and email saying payment was made to account ending in xxxx and that if the account is closed please send a letter of proof that is the case as payment hasnt been returned.
Are they having a laugh now getting fed up with their lies
Chris says
Just found out when on phone to wonga they have got the last 4 digits of sort code wrong way round so no wonder not got payment yet. Even after comfirm several times my bank details too
Chris Anderson says
Join the club Chris, they didn’t specify that payment hadn’t been returned to them although my bank said that payment would be sent back to sender in 48 hours (in relation to a payment being attempted to be made to a closed account) for your information this is Yorkshire bank so your bank may differ I don’t know Chris.
My bank are telling me that I can’t be given information to an account closed over 6 years ago (I don’t know why that is) Seems strange seeing as I’m still with this bank, my account is an upgrade to the old account, I’d hazard a guess it’s because they only hold data for so long.
Wonga day payment was made to me 9th March so they would have received payment back by the 16th March at the latest (5weeks ago) Wonga are still saying payment was made successfully my bank confirmed that would be impossible so somebody is lying here or not doing their job properly, I’m pretty certain we know who that is.
The administration by Wonga has been unbelievably poor, surely a bounced payment (Return to sender from bank) would have an authorisation/Code with regarding the payment so they could see who wasn’t paid and then make contact with this person surely that’s the least we could expect ?
I honestly believe I will never see this redress payment and there is nothing I can do about it, making complaints just falls on death ears, I’ve followed all the correct procedures throughout this process even with making complains to the Insolvency Gateway etc.
Ley says
Has anyone had any indication that there are any payments coming through? The line at the call centre on Monday went that Grant Thorton has said last Friday and all remaining payments would come through this week. It is so disheartening checking my bank every morning in the early hours. I lost 10 years of my life to the payday loan treadmill and I just want the closure. I haven’t posted and have tried to remain upbeat but just having a momentary lapse. I know I’m not alone in waiting.
Chris says
Just got off phone again as got cut off before they have said now they have right details and I shouldn’t have had email saying payment has been made as it’s still showing as not paid yet. So looks like mot gonna get money this week now
A Wadey says
Hi Sara
Random one;
– I submitted my bank account details through the portal as suggested by the administrators and waited for my payment.
– About 2 weeks after the first payment date i contacted Wonga via the customer service telephone number and they confirmed i would be paid the following week. I confirmed with the person over the phone that they had the correct bank details for me.
– I then called up about three weeks ago and was told that my funds were paid into a lady’s account, named Joanne. I’ve never heard of this lady before, or had a bank account ending in the 4 digits they provided via email. They said they would come back to me but never did.
– I emailed on a number of occasions confirming that
A) I’ve never had an association with a lady called Joanne
B) I’ve never had a bank account ending in the 4 digits they say its been paid to
The response i get each time from the customer service line is, we’ve paid it now, tough. Its been successful so that’s all we can do.
I emailed all three of the administrator names you provided above, do you know if they’re still active and looking at complaints? I’ve not received a response or acknowledgement and its been a couple of weeks now?
Thanks for your help.
Sara (Debt Camel) says
Send in a complaint to the Insolvency Service Gateway as the article above suggests.
Aw says
Ok thank you
Chris Anderson says
You just could not make that up could you! Absolute diabolical administration in every way.
Aw says
They just reply with the same email everytime;
We have investigated your payment and found that it was attempted but did not fail as the bank details were valid and saved on your Wonga account. Should the initial payment attempt bounce back due to the account being closed, etc we’ll process the payment for you again to the bank details you provide.
I’m not sure how I would provide bank details of some one I’ve never heard of. They just said the same thing every time. I’m pretty sure I won’t be getting any of my money!
Aw says
They just reply with the same email everytime;
We have investigated your payment and found that it was attempted but did not fail as the bank details were valid and saved on your Wonga account. Should the initial payment attempt bounce back due to the account being closed, etc we’ll process the payment for you again to the bank details you provide.
I’m not sure how I would provide bank details of some one I’ve never heard of. They just said the same thing every time. I’m pretty sure I won’t be getting any of my money!
Ian kirwan says
I don’t think they have even tried sending my payment, I see others getting emails saying payment has been tried and failed but I got this reply:
Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account. Redress will be paid in due course.
We have previously informed you your payment will be made by the end of February 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
Its laughable!
Lynne says
Ian I too got that that same email 4 times but I did eventually get paid the other day. 🤞🏻🤞🏻
Jamie Peters says
Good Afternoon everyone, just had the following message from Wong.
We plan to update customers when we have a better indication of timings for the failed and bounced payments, but we are unable to provide you with a date at this moment.
We apologise for the delay in the payment to you and understand your frustration.
Kind regards
Customer Care Team
Hope this helps.
Jaqueline says
I’ve just had an email with their latest joint administrator update – it states wonga customer service to cease at 6.00pm 24th April
This hasn’t given much notice for those that still need to deal with them due to missing payments – I feel very sorry for those people
Check your emails to see if update has any info required
Fazza says
So today I’ve had a few emails back and forth this time the emails are coming from the joint administrators even though the email is complaints.
I asked them to confirm that they have my details and yet again they asked me to send my bank details which I sid( umpteenth time ) and first time received a confirmation that my details have been updated but guess what??
There is a wrong reference number on the correspondence even though I have given them my reference atleast 10 different times.
These guys are absolute jokers who cant do basic stuff and I see that they are being paid in the millions ??
Makes my blood boil
Alexander says
I eventually got paid today it took 2 days of badgering GT and pretty much saying I was close to the edge Etc..they sent to my wrong account initially but requested the money back good luck ppl and thank you sarah for creating somewhere to vent and keep up with what is going on Thanks
Dan says
I’ve had no emails to say my payment has failed or my Bank details were not correct. I’m getting all other emails about the process. Fingers crossed it’s in there tomorrow morning shall have to see
Julie Richardson says
I had a few generic email replies yesterday however when I pushed further they implied payment would be by the 24th. I am very skeptical about this given how long this has taken and secondly curious to know how long it would take to arrive in an Australian bank.
Dan says
So Morning of the 24th and no money. Just gonna write this off now. It’s been dragging on so long !!!!
charlotte says
Still no money would love to make this to the media especially in these times when we need the funds I don’t believe I will get the funds now
Nats Daley says
Nothing for me either..
Ruby says
Still nothing here. Dont think there is going to be now either.
Moi says
Well it’s the last day and even tho o was promised it would be in today. It’s not in my bank. What the hell are we supposed to do now as of today they close
Chris Anderson says
I’ve wrote it off, I haven’t wrote it off lightly I’m bloody angry, it’s amazing when you think we was supposed to be paid in January 2020 and it’s now nearly May 2020 and nothing, I’ve never known anything like this, we’ve been lied too, had phones put down on us, not being replied too (even when following the correct channels) they all should be ashamed of themselves.
sarah says
Nothing here either. Right bank account and everything. Was told it would be paid into the account. Gutted it was such a small amount but then again, a valuable lesson learned on my part :(
Stu says
Nope, nothing
Fazza says
Nothing for me as well
Nats Daley says
So can I ask if we dont get paid today what do we do …
Chris says
The whole company is full of clowns. Never get a response from anyone ever at gt via email or phone. I have just spent 20 mins emailing lots of senior people at gt like partners, ceo global ceo anyone at any high level within the company. I know I wont get a reply and chances of getting money now are 0 but gotta do something to at least vent my frustration
Mark says
Still no money over night but the email yesterday said all will be done by end of business today. Immediate bank transfer for the rest of us then?
Nats Daley says
What email did you get I received no email ..just one talking about wonga closing down …
I’m left out ..I feel like I’m not being picked….
Mark says
I’ve just had another one today from customercare saying payments will be done by close of business today.
That’s all it says haha
Aw says
Did you just use the normal customer care one, I think they’ve just started ignoring my emails now
Mark says
Yeah, using my thread already with my bank details again so there’s no excuses even though they’ll find some.
Still no money as of 1530 on the last day
PR-B says
So emails are not being answered at all from any of the 3 people at Thornton, Wonga will be closing it’s doors today at the close of business 6pm UK time.
With no way of contacting anyone from either company, how will those have still have not received a payment or received a payment to wrong account contact anyone regarding our claims? I have to say, at this point I feel like we’re all about to be robbed of our money and after Wonga has had in some cases devastating effects on people’s lives.
It’s a joke and I cannot believe that they’ll be allowed to get away with this, I’m totally at my wits end with it, it’s not a vast amount of money £438 is what I’m owed but it would be nice to have it.
Jack W says
Nothing for me either. II’m going to phone them and see what they say, after which I will post back here, at which time I might need some of these Email addresses everybody has been using if that is ok. I have never had a”during working day credit” for want of another name, from Barclays ever, except for one UC emergency payment to pay for travel to an interview.
Archie says
Lucy.CM.Freeman@uk.gt.com
Try this lady she sorted mine out over two days
Luke says
Still no payment, and despite sending emails left, right and centre. Once again I received the following email. (4th time I’ve had this email)
Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account.
We will be processing payments this week and your claim should reflect by Friday the 24th April
Jack W says
Huh, I phoned, and was told the transfer had been done and that money would be in today. by 6pm. I told them I did not think so, as I’ve never had such a credit during working hours. I asked AGAIN to check my bank details, and I quoted the account number. It starts 332, they now say they have 322. I said I had checked this several times before, how is this happening now. The lady said. “I am working from a spreadsheet, and it may just be an error on that, and it is probably OK. I asked what to do if it does not appear, she said read the Email you got yesterday from GT. I am quite upset.