The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Michael Thomas says
I have again received an email that my payment has bounced (bank details not changed in 20 years) and that I need to upload my bank card and proof of ID (which I have done already). I have given up and decided to wipe my redress.
Richard Mclean says
I’ve sent 10 emails a day for a month to wonga complaints and each of the administrators and had no reply. The complaint phone line keeps linking me to the same mumbling male advisor, who is absolutely useless and won’t help at all no matter what I’ve tried. He says ‘you will get it when you get it’ and I’m sick of his attitude.
I’ve had enough stress from this company, and if the money isn’t in soon I’ll start calling the administrators home numbers as I’ve managed to find them.
I am not being ignored for an ENTIRE MONTH, by these scumbags. I don’t care what happens now, I can’t work coz of this virus and that 70 pound they have could be my last pay day until this all blows over.
I’m sick of this.
Lynne says
Good for you. I too am one of the people who will not let this go. I am owed £551 and have found myself overdrawn and in arrears so it’s needed now more than ever. GT are still open because they’ve read my message so if you ask me this terrible virus has come at quite a good time for them, for want of a better phrase, as it just further delays the payouts. Handy eh 🙄
Gary says
As long as everyone stays safe the money is secondary it wont charge our lives
Lynne says
If actually IS life changing – it’s the difference between paying rent and being evicted for some people. The state the country is in and not being able to food shop online it also means people need it to survive!
Julie says
It is getting frustrating.
Those that need to buy groceries and get prepped for isolation.
I had an email saying payment in 2 weeks, 2 weeks later I email them and they send another generic response saying they will pay within 2 weeks. Clearly a lie.
I am just gobsmacked at how unprofessional they are. There is no way that either these wonga staff nor the administraters are unable to work from home.
I hope that as a company there would be some repercussions for such a poorly executed process.
Nats Daley says
I’ve waited months for £161
Now admist this virus the money is needed to buy food and pay upcoming council tax bill.
Yes I’ve managed till now but I’m self employed but now unable to work.
Yes I’ll qualify for universal credit but first payment is April 21st this is the reality for alot of people.
Let’s see if payment will be made by the end of March
Paul says
I phoned yesterday woman on phone was not helpful at all. Says will get paid but do not know when you just have to wait and see. This money is needed to get food so can live. Have only got half a loaf some cheese and some bean and spuds. This has to last me till tuesday when get paid. only 1/4 tank of fuel in car and am a key work for the food chain. How am i going to eat and get to work till tuesday. Working 13 hour shifts as loads of staff off.
Sara (Debt Camel) says
Can I ask why you are so short of money if you are still in work? Are you making repayments to other debts?
Paul says
Yes owe to other loans and on min wage. doing redress at moment with them. but still got to pay loans off.
Sara (Debt Camel) says
It sounds as though you can’t afford the repayments – you can never rely on redress from an affordablity complaint to be rapid… I suggest you get yourself safe for next month by cancelling the DDs and CPAs to the lenders with your bank and offering them low or token payments.
Emma says
It would be so much better for you if you contacted a company called StepChange. They are a debt charity, they will put you on a debt management plan that you can afford. They are extremely helpful, don’t judge and they will tell you to stop all the payments for everything you owe (loans, credit cards) while they get you sorted out. Please don’t struggle, get help, it will help your stress levels and give you some much needed extra cash each month. I’ve been there and I’m now debt free from these shark companies.
Charlie H says
Just had this reply to my rather blunt email to GT about the incompetence being shown by Wonga agents and that I have in effect, been waiting for my payment since Oct 2017. This came from Liz R Lazell at GT – I apologise that you have yet to receive your payment and really do understand your frustration. The team are working through a large volume of correspondence from customers which have been received over the past few days, which has lead to the delay in responding to you.
I have reviewed your claim and can confirm that the payment will made to your bank account ending **** early next week.
Well, I shan’t hold my breath
Lynne says
Don’t believe a word of it. She sent me the exact same message word for word about two weeks ago. Not joking.
Robert says
Hi i am still waiting for my wonga payment so i emailed them today and had an immediate response saying it will be within the next two weeks. Was meant to be 9700 but obviously end claim worked out to be 420 which is better than nothing. But i could do with your advice sara. I have recently started a claim with payday uk which i used nearly as much as wonga at the same time so i know i have good case to claim!!! But i have just found out i owe them 700. What do i do?? Am worried if i pay them then they only give me a something like 4p the pound like wonga for my claim i will lose out quite alot for no reason?? What shall i do?rob
Sara (Debt Camel) says
are you currently making payments to the payday uk loan?
Laura says
Hi guys,
To all those still waiting just rec/d document alert on the insolvency portal advising progress report published. As previously stated, access been disabled but every other time this has happened there has been a update on the wonga website the next day. So check there tomorrow to access that hope this helps guys.
Catherine says
Morning everyone,
Just wanted to let you know that I have been paid overnight/this morning.
Hope everyone else has as well.
Keep positive in these tough times and keep safe!
Thank you for this site!
Charlie H says
Well I’ll be blowed!! Dividend payment just arrived in my account. Really wasnt expecting that as you all know. Thank goodness this whole.sorry business is over. I hope so much that the rest oh you folks who have provided so much support finally get your payment soon and of course the most excellent Sara to whom I now owe so much for this one and the many other payday loans she has helped me resolve – thank you doesnt really cover it but thank you. Just leaves the one claim outstanding and that’s for UK Credit but I’m settling in for a long fight with that one. Good luck everyone. My thoughts are with you all in this particularly difficult time
Sarah says
I have just recieved my payment so they are still being paid so fingers crossed you will all get them soon
Tracy says
I have been paid today, shock of shocks. I do hope others have too. Now I can concentrate on my health 100% and de-stress.
Carl Flegg says
Unfortunately not everybody :(
Glad some people are getting theirs though, shows that the wheels are still moving which is good.
David says
Still haven’t been paid :( were you all paid by bacs? Cheers
Dan says
Still haven’t been paid either. I’m just giving up on it now
Linda says
I still haven’t been paid either…
Lynne says
No. Nothing!!!!
Mark says
I haven’t been paid yet either. Gave up checking until this gets updated.
Lynne says
This is singularly the most annoying, frustrating, maddening thing I’ve ever experienced in my life. I’ve never suffered with anxiety before but this long drawn out episode has had me off work for a month. The disregard and contempt they have shown to us is utterly disgusting.
Paul j says
No nothing for me either, at least things are moving again though by the looks of it
Lynne says
I’m not hopeful at all that I’ll even get it Paul
Paul j says
Guess it’s easy to think like that when we’re in the last few % to get paid. But, no reason to think we won’t it’s just frustrating
Nats Daley says
Morning all
Hope you are all safe and well.
Was today the last payment day?
Great to see people, getting payments x
Have a good one x
Paul says
Not been paid either just checked bank. :(
Jayne says
No bacs or cheque yet, so many lies, don’t need all this stress
Linda says
I just received this after emailing customer care and Chris laverty this morning.
Thanks for your email.
Payment will be made to the account number ending 0719, by 31/03/2020.
Kind regards,
Chris Anderson says
They keep coming up with updates and explaining The delay in payments but they fail to explain about staff lying to us and making false promises, The dealings I’ve had with Wonga and GT have been unbelievably poor, I’ve made several complaints only to be told more lies, these should be held accountable for this, it’s caused so much stress and anxiety to us, w shave enough to deal with at this present time with the coronavirus affecting us all, these companies should be ashamed of themselves, not that they will be mind!
Lynne says
Couldn’t agree more Chris. Our funds are needed more than ever and the lack of communication/vagueness and basically fobbing us off has given us all unnecessary stress and burden. It beggars belief that most people got their money a MONTH ago and here we are – still on here airing our frustration at not getting ours
Lynne says
Now I’ve just been told I’ve lost my job.
Chris Anderson says
So sorry to hear this Lynne, is this because of the coronavirus? If it is will you be taken back on when things get back to normal? I really hope everything works out for you, you take care and I hope it all works out for you, lets hope the government now help you like they’ve promised. All the very best Lynne
Lynne says
It is due to that yes. Thanks Chris. Basically the team I manage are being redeployed elsewhere which makes my job defunct i.e. no team to manage. My partner has the virus and my mum can’t get a supermarket delivery slot despite being in the ‘vulnerable’ category, so I’m putting myself at risk going out to get her shopping. If only these despicable people would pay up it’d be a tiny bit of comfort.
Tracy says
So sorry! I do understand, I lost my job and got my cancer diagnosis the same week. Makes you want to scream!
Just had my Nhs vulnerable category letter so now can not go out. I have a mom who is 83, so how do I eat..I could be trite and say don’t fret but I know you will. My thoughts and prayers are with you Lynne. Tracy
Chris says
Just got email from wonga saying thanks for my patience and even though I was told I would get payment by end of feb there has been some delays and cannot give me a precise date when I will get paid but will contact me when they can.
If thats not laughing in my face and telling me tough you’ll get it when we feel like it I dont know what is
Lynne says
I just said to them as some people had started getting their payments when can I expect mine. Wait for it….
Thank you for your email.
We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
We have received your new bank details ending xxxx . We will confirm in due time when the payment has been made.
IN DUE TIME!!!!!!!!!
Ryan says
I phoned Wonga and was told they had made a payment to a third party that I used called paydayclaimhelp. Was told to contact them to see where my money was. The contact number on their website doesn’t seem to work and have received no reply via email yet. So I guess I’ll not be receiving any money.
Sara (Debt Camel) says
had Wonga previously told you they would pay you?
Ryan says
Yes, numerous times.
Sara (Debt Camel) says
well you can complain to Wonga. But the claims firm is FCA regulated so give it a couple of days then send them a complaint by email asking (a) where your money is and (b) why the phone number on their website doesn’t work and why they haven’t answered your email. Then send that to the Ombudsman if it isn’t sorted in 8 weeks.
Jack W says
Lynne, leave the Wonga situation for a bit.
Contact your work. If this is redundancy due in any way to Coronavirus, then you will qualify for the “Coronavirus Job retention scheme. You agree to be furloughed from work, so still an employee but on hold rather than losing your job. You should get 80% of your wages for 3 months for starters unless you monthly earnings are over £2500 I think when it is then capped and wont have to go into work. This costs your company nothing, except some payroll time.
Google it.. HMRC are still battering out the mechanics, but it backdates to 1st March
Sara probably has stuff up about this I would imagine.
https://www.cipd.co.uk/news-views/coronavirus/faqs
https://www.gov.uk/government/speeches/the-chancellor-rishi-sunak-provides-an-updated-statement-on-coronavirus
Ricky says
I received a Wonga progress report. There was a form afterwards stating If we want to vote for something.
Simon says
I have just received a progress report, and would you believe with the heart ache they have put so many people through with such long unjustified delays, they are asking for a further fee of over £350,000!
They have already been paid over 2 Million! Yes its a big task, but they have done an awful job of it and if had any decency would just waive any further fees due to this!!!
Jack W says
Double oops that was last years sorry.
https://turnkeyinsolvencyservices.biz/Viewer/pdfViewer.aspx?sid=uw5jdctr5cvlhfj10l0dv4f0&did=064aefea-90c6-4b65-873c-5cde99a1818f
Ian says
Dont know much about this report im a steelworker but Kreos who were a major lender put in a claim for 6mill and got paid in full? Where as we got 4.3p
Sara (Debt Camel) says
They were a secured lender so they get paid first. Customers owed redress are unsecured.
Michael Thomas says
They are requesting further fees for phase 3 of £354,752 (plus VAT).Where is that £££ cash coming from? The creditors they haven’t paid TD.
I do not trust GT at all. They have done a woeful job and its pure insult to those who have not received their redress. I will say it again they have run out of cash.
Nats Daley says
When I recieved that wonga email today I felt excited ..
Opened it then simply thought ohhh
Oh well what can you do …. bigger things happening just now ..
Jack W says
I phoned Wonga today and asked what the situation was as I had previously been told my bounce back was all audited and I would be in the next batch of payments, and I knew people were being paid but I was not one of them. She said she could not check my file. I am not sure that is correct…..nevertheless.
I was told today that as far as Wonga is concerned all remaining payments have been issued in the hope of being in accounts as per the promised end of March, which is Tuesday. The lady I spoke to is hoping that is an end to it, as she really would like to start staying safe at home.
Well the way BACS work I believe is something like this.
Day 1 is the person making the payments day
Day 2 is for the receiving bank, and
Day 3 is for the payee to receive.
So logically those who got money today, must have been processed by Wonga on Tuesday.
If anyone that is paid tomorrow was probably a Wednesday. transaction.
Any payments processed by Wonga today would be Monday, and those processed tomorrow would be Tuesday..
Most banks do not process BACS over a weekend.
reference.
https://gocardless.com/guides/posts/bacs-payments/
I don’t want to think about what happens if no payment by next Tuesday. :)
S hughes says
I still have not received my payment, despite them having and confirming my bank details more than once. I have had an email today to say it will be in my account by the 31st March. I hope this is the case since I’m no longer working due to the covid-19 outbreak
DC says
I also received the update email today, I have actually received my payment, about 9th March. My heart does go out to you all as this is just shocking.
How much time that could have been spent making payments was spent constructing this report.
I have not read it yet but I will do so with interest as based on earlier comments they appear to want more money to cover the additional costs one has to assume created by their own incompetence.
They can try and ask me for money back and I look forward to them trying
Paul j says
No payment and no payment waiting. No response to emails to GT and Wonga. No email update either that is referred to above. Any ideas Sara?
I’ll call them this morning but not expecting any sensible answer from that
Sara (Debt Camel) says
No idea, you should have had the email.
Lynne says
My response from them yesterday was this Paul:
We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
We have received your new bank details ending 1424. We will confirm in due time when the payment has been made.
They actually received my ‘new’ bank details last September! And several times since then. What sickens me the most is the phrases they use over and over like ‘in due course’ and other vagueness.
Lynne says
Bearing in mind they also told he 10 days ago that they’d requested I be sent a cheque instead hahaaaaaa.
david says
Same here, still no payment and updated SAME bank details multiple times and still no reply since the generic email stating all payments within 4 weeks over 2 months ago!
I claimed through a claims company and lucky for me they holding back my invoice payment till i actually receive it! If ever
Sara (Debt Camel) says
well it’s not that lucky – no claims company is entitled to be paid until you have received the money.
sam says
hi all
I’ve been advised by my agents that they have promised payments by the 30th – lets all stay calm and not stress over the weekend and we need to take the positive that people have been paid this week, spend the time with family as we are not going to change anything worrying and chasing
bigger issues at the moment and its vital we stay safe and do not take the focus away from keeping clean and virus free
chris says
So I resubmitted my bank details and received an email a few weeks later.
“We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
The Joint Administrators intend to make a further payment to customers whose payment failed. The bank details has since been updated and the next payment will be made using those details. There is no confirmed date of payment at the moment.”
I’ve been waiting months and still no payment!
katie teale says
so just off the phone to Wonga. still no money received from the administrators.
Basically they said “don’t worry you will receive your money before we close down on the 15th April”
Don’t hold out much hope at all of getting anything and with everything going on everyone needs the payment.
They said payment bounced and couldn’t confirm a date.
Infuriating doesn’t even come close.
Paul j says
Had a new email….my email address isn’t registered with them!! Also incorrect as it’s my work email and I’ve been in the same company for 23 years ;-)
Just off phone to them, they didn’t know anything about said email. However…she at least confirmed full sort code and account number and were correct so fingers crossed!
Tina says
Hi Sara, I’m hoping you might have some advice for those of us who still have all their Wonga loans on their credit record, I’m signed up to three – Equifax, Experian and Clearscore – nothing has been removed from my file? No payments were ever missed, and each one was listed in their email as being removed a few weeks after payment?
Lynne says
Have you been paid though? Coz that’s the main areas of concern at the moment.
Jason says
It’s a wonga thread. People are entitled to ask questions effecting them. No need to be disparaging of others!
Tina I emailed the customer service team I. The first instance and they advised they were still being updated mine should be off by end of April so you could email and enquire
Ross says
Hi I am owed £71 still, it’s not a massive amount of money as I managed to get my life back on track after 5 years after being in £6000 worth of debt at the age of 22 thanks to company’s such as wonga, quick quid and very and a lot young stupidity from myself, but it is still money owed to me and given the current climate with covid-19 I could use it.
However I have a quick question, I did a current account switch in January but did not update my details with wonga/the administrators, I was told from NatWest that all payments made to my old account would be automatically re-directed to my new account with Barclays therefore thought it would be easier to let the re-direct happen rather than change details, could this be the reason for not receiving it yet? I have received nothing since getting the email at the back end of January to say it would be paid within the month?
I read that if the administrators had tried to make payment but couldn’t make it then they would contact you requesting new details therefore I believe they just still haven’t even attempted to do so.
Also I made the claim through barings law, (didn’t see this useful page until just recently or I would have done it myself with Sara’s guidance), however I requested the money to be paid directly to me? Is there a chance barings law could have received payment and are just not releasing it to me?
Any help/answers to my queries would be very much appreciated
Thanks
Ross
Martin says
A 118118 related question, 8 weeks ago yesterday I put a complaint in, however due to covid 19 do I hold out? I know they should work from home ect…should I give the benefit of the doubt?
Sara (Debt Camel) says
I wouldn’t – 118 money don’t often make good offers so your complaint probably has to go to FOS anyway, so I would send it at 8 weeks.
Martin says
Sorry, I HAVE had 2 replys, but they have not come to a decision yet, according to their last response. Friday was the deadline I sent the complaint out (29th January). So I shouldn’t wait? I’m sure I got my calculations correct for the dates.
Sara (Debt Camel) says
It’s up to you. I wouldn’t.
Nats Daley says
I haven’t been paid either
Think a lot of us havent..
Lets see what this week brings
Sam says
My husband is still waiting to be paid – he is owed £300. Numerous emails and broken promises :-(
Gemma says
I’m still waiting on my money £391 getting fed up being messed about my sister got hers back in February I’m still waiting like a lot of you. If I don’t get it by Tuesday I will be on the phone to them once again
sam says
its the 30th and as yet no payment – why and I not surprised
Linda says
I got an email last week saying it will be paid into my bank by the 31st, I will wait until tomorrow and see, if nothing I shall be emailing them again.
Lynne says
‘By the 31st’, i.e tomorrow which should mean it’s been transferred before today. More rubbish from them. The thing that’s getting to me is not just that we haven’t been paid but knowing that the vast majority got theirs a month ago. A MONTH!! Imagine if we’d been a month late with our Wonga repayments…..
sam says
I was told 30th but will see tomorrow – thanks
S hughes says
Still awaiting payment. Have been told it will be paid into my account by the 31st March, which is tomorrow. I’m sceptical, it’s kit the first time I’ve been told a payment would be made.
Anyone else still waiting and been told the 31st March? I feel like I’m the only person left to receive payment and it’s never going to arrive. As if we aren’t under enough stress with the covid-19 pandemic, without this on top.
Lynne says
In still waiting ! they didn’t give me a date, they simply said ‘in due course’ and other such vagueness. It’s just not coming. Not tomorrow, not the day after etc etc
Carl Flegg says
You are not alone, Still plenty of us waiting.
Chris says
I’m still awaiting payment. Will give it until Wednesday before I complain. I especially need it now more than e we as I’ve just been furloughed
Lynne says
Just got this (from Wonga complaints). Another template standard letter 🙄😫
Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account. Redress will be paid in.
We have previously informed you your payment will be made by the end of February 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
Chris Anderson says
I’m awaiting payment and have been since January, I received an email 2 weeks asking for my most recent bank details and to send a copy of a statement as well as a copy of my driving licence (to prove its me) this is the third time I’d sent these details since June 2019 (confirmed with Wonga last year as all updated including my email address) then 3 days later I receive an email off Wonga saying my payment had been successfully paid into a closed account (closed for over 6 years) I rang my bank up who couldn’t clarify my account with me due to how old the account was but did confirm if a payment had been made to this account it would have immediately bounced and sent back to Wonga within 48 hours, Wonga was told and they then said that if I couldn’t prove this then I wouldn’t be paid into my new account, I emailed them back to let them know what my bank said to me exactly (The payment would have been sent back to Wonga Within the 48 hours etc etc) and guess what I’ve had no reply since off Wonga, I haven’t been given any date whatsoever, I’ve had no more response at all.
Alvin Drew says
Exactly the same thing has happened to me. What makes my blood boil, is the fact that when they sent me the email stating which account my payment would be paid into was the correct account that I currently have so I had no need to update details. But somehow they have managed to apparently pay it into my old account.
When I rang them to to query this, they said it was my fault for not updating my details. I explained how can it be my fault when the email you sent showed the the last four digits of the correct account? They then put the phone down on me.
Paul Taylor says
I m only just catching up with the fact I haven’t been paid my partial refund (£117 out of 2600 odd!)..I be been too busy to chase down my payment as my partner has been recently diagnosed with ovarian cancer and my eldest Daughter’s brain tumour is needing further treatment at the same time..I ve been so busy with hospital visits, caring for my family etc I just don’t have time to get on their backs and why should I? The whole situation is an utter mess and has been run like a bloody joke! I really could do with the money as my situation with my family is stretching finances for various reasons. I have tried to phone the lines but no answer, I m assuming the Corona virus is affecting their staffing? I m guessing I will have to find the time to word an email? It’s all a bit puzzling why I haven’t been paid, as my bank details and everything are correct. Feel completely let down by wonga and the administrators.
gary says
Its absolutely disgusting been in touch with mp ect ect ect nobody is interested in helping the people waiting who absolutely need this. money NOW
Lynne says
It’s the 31st. There’s no payment 😡
Add says
I haven’t either is gone past a joke now I’m lucky to still be working but the extra money will be handy right now
Michelle says
Same here Lynne. Not quite sure why anymore. There’s really no excuse
Anzzzz says
Whenever I have called they have told me they have ‘no time frame for payment’…maybe in April and will be whenever they can cancel all the bounced or unbanned cheques. I haven’t been paid either. What a farce this has been. I hope the wageday advance one isnt the same but they have no clue what they are doing either.
Chris Anderson says
Me neither Lynne, I think we both knew there wouldn’t be didn’t we 😢 how they can get away with this is just not fair, even my claims management company have given up, I’m fuming here.
Lynne says
It’s a sorry, sad, desperate, frustrating situation isn’t it Chris. I have no emotions left to feel! I’m swinging between anger and upset on a daily basis.
Sam says
Good morning Sara
Is there anything else that we can do apart from keep sending emails? I doubt there is….
No £300 payment for my husband today. Perhaps it’s just a coincidence but it seems there are some larger sums still outstanding.
Thank you, Sam
Sara (Debt Camel) says
I assume you have put in a complaint to the Insolvency Service Gateway? I’m not sure what else you can do.
I don’t the outstanding sums tend to be larger, I just think the people who are owed £14.29 have decided that they don’t care about it enough to be chasing it.
Sam says
I am not sure if James has!!
Can you please remind me of the details for this.
I am pretty sure that James just emails Wonga although he did email the GT contacts when you posted their email addresses.
Thank you for your advice – this website has been very informative for us.
Kind regards
Sam
Sara (Debt Camel) says
See the “2. Take your complaint to the Insolvency Service gateway” section in the article above. This will not get a speedy resolution but should ensure your problem is not forgotten.
Jo says
Agree with Sara, I’m only owed 81. So not chasing it as much, still frustrated but I feel like all we can do is make our complaint through the gateway and send the odd email to Wonga customer care and GT. I feel like it would be a pretty big breach if they didn’t pay eventually so I think they will go through. The evidence I sent through the gateway was my confirmation email saying my account details had been updated and then an email months later saying the money had been sent to my old account and they couldn’t give me a date. I have had confirmation that this has been sent to the IPs.
Lynne says
Hi Sam I am owed £551 and apart from the fact this is a large amount of money to me it’s also the principal – why should they get away with not giving us what we are owed. There’s no legitimate nor legal reason for them withholding it. That’s why I’m not letting it go. Even though I’m mentally exhausted over it all.
Paul J says
I’ve tried IP and it’s not even been read Sara
Sara (Debt Camel) says
do you mean the email you sent to the IP has not been read?
Paul J says
Yes…emailed all of them at first 14 days ago, nothing. Emailed Chris Laverty last week and this hasn’t been read
Sara (Debt Camel) says
so have you taken the next step and complained through the Insolvency Service Gateway? See article above for how to do this.
Paul J says
Not yet Sara as I’m hoping this is the very last resort. It really shouldn’t be required!
Sara (Debt Camel) says
Sure, but you should have been paid a month ago. I don’t see any point in delaying doing this.
Chris Anderson says
I am owed just short of £179.00 Lynne it’s about principal to me too, yes the money is important but it’s more to do with the lack of understanding from these companies, we’ve been lied too and broken promises, when I’ve spoke to customer services they had no customer care (it’s as if i was an hindrance) they wasn’t being like that when we was borrowing the money was they, you imagine if we’d have missed payment like this like Wonga have, we’d have been black listed by now with numerous phone calls and emails.
I’ve complained to all the names above as well the Insolvency gateway (all very polite and reasonable/valid complaints) and had no reply whatsoever, is there anybody who has had a reply from the Insolvency gateway yet? I’d be interested to know, I have a strange feeling we are not going to receive this money, something isn’t right here, there can’t be that many of us left, something fishy is going on here, when Wonga closes (which is soon isn’t it?) then what can we do??
Jo says
Hi Chris,
I had a formal letter from the gateway saying that my complaint and evidence has been passed to the IPA. This was the first step of submission, now that it is with the IPA I should apparently hear back from them in the next week.
David says
I’ve just received an email stating it was paid into my old account (which I’m overdrawn) it stated the payment was made between 17th Feb and 27th March so this mean I updated my details 2 months before the earliest attempted date and they have still paid it into my old account, I’m fuming. Why do they bother asking if they aren’t going to update details? So at least I’ve got closure I suppose but no money because its partly paid off towards my overdrawn account. Oh well the idiots.
Nats says
Good morning
Hope you are all well.
Didn’t even bother checking my bank came straight on here first…
As I suspected nada for us all…
I bet they will now blame the cornavirus outbreak for the delay staff shortages or some bs…..
God help us I may for WDA etc …
Try not to get too stressed out , not good for your health..
I’ll check I again tomorrow in the meantime staysafe x
Linda says
Still no payment, so I emailed wonga customer care this morning and received this email back.
Thanks for your email.
Please check your account through the course of the day. If payment is not received by close of business please let us know, so that we can investigate.
Kind regards,
Customer Care
0207 138 8330
Fingers crossed but I think it’s just another lie.
Lynne says
Haha that’s a newly worded one Linda. They must’ve even bored themselves with their usual standard response so jazzed it up a bit.
Chris says
I’ve just received my reply to a follow up.
“Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account. Redress will be paid in due course.
We have previously informed you your payment will be made by the end of February 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
Kind regards,
The Joint Administrators”
Lynne says
Hahaaa the same one I got yesterday and had previously had on 3 other occasions. Keep in mind they also told me they’d requested a cheque be sent. That was 2 weeks ago.
Tim Smith says
Well, that’s March gone and I’ve still not been paid. Received all the standard correspondence, with the correct last 4 digits of my bank account (which hasn’t changed).
Then a couple of weeks ago I got the “your bank details are incorrect” email. So I uploaded the required evidence and got the confirmatory email.
Since then, back to silence.
Michael Thomas says
I honestly do not think we will get paid. With so few (1 to 2%) creditors outstanding I cannot fathom why they cannot commit to a date to pay us. I can only assume they are riding this out till they shut shop in 2 weeks then we will be stuck in the mud. I don’t think there is any cash left in the pot.
Lynne says
I’ve been saying for weeks that they’d run out of money and Sara on here kept saying she didn’t think that would be possible. I think it’s clear that it is. But the issue is what can we do about it? How can they just leave us in the lurch like this? It’s very bizarre how on Thursday of last week all of a sudden a few people got paid then suddenly it just stopped!
Sara (Debt Camel) says
I still don’t think they have run out of money…
Lynne says
There’s no other explanation for non-payment?
Sara (Debt Camel) says
adminstrative cock-ups.
Chris Anderson says
I understand administrative cock ups happen from time to time but this is more than a cock up, we’ve been lied to, there are people like me who’s details changed (bank/address/email address) in the time that the loans were taken but there was a procedure to follow in this instance and by what I’ve read all of us in this position have followed the correct guidelines (changing details through the portal and getting this confirmed by Wonga and GT), then there are others who have not been paid who still have the same details as when loans were taken out (so it’s not just one group of people) we just receive a generic email with a load of lies, we’ve been promised 3 dates now only to be let down on each and everyone and now we’re left not knowing if we are going to get paid at all, this ain’t poor administration this is deceit, what is hard about making redress payments to people what they are owed ? I just don’t get it, yes there was a lot of people to deal with (440.000) but that wasn’t our fault, they are paid to do a job and ensure creditors like me and everyone else on here receive our redress and they’ve failed some of us, I truly believe they’ve ran out of money, I’ve been hearing reports of people being paid twice so we’re is that extra money coming from to pay them twice?? Surely they have the original pot to work from so when that’s gone (which I believe it has) then what?
garry says
sara is right lynne gt are totally inept another fine mess they have they have created
Gary says
Think you are right lynne but agree with sara its incompetence not a lack off funds hopefully all will be paid soon
Michael Thomas says
just received the below. Cant see it ever landing.
Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account.
We do not have a precise date for payment to be made. However, we will update you in due course to advise you of when this payment will be.
Kind regards,
The Joint Administrators
Peter says
Guys been following the comments on here for a while, alas been reluctant to post, by all accounts Grant Thornton have straight up been lying to the remainder of the folks still owed redress, proposed dates of payment have come and gone, it’s quite obvious to me theres potentially nothing left to pay out. I do believe they have mis-managed the task assigned to them and they’re now applying subterfuge to delay payments to buy themselves time. The auto replies they send would give some foundation to this, out of sight, out of of mind. I’ve had the same bank account for 13 years, I’ve submitted the correct details more than once but here we are, still waiting.
Paul J says
Some were paid late last week. They have to pay everyone;-)
Paul J says
I’ve submitted a complaint via the insolvency gateway given it takes them a while to review and respond. I’ve also sent this to the 3 GT employees, quoting the reference number for transparency.
Lynne says
They’re not bothered at all Paul. I already told them I’d taken that route and I also told them I’m taking legal advice. Not one of them replied.
Sara (Debt Camel) says
That is probably because they know either you were bluffing about taking legal advise or, if you did it, any competent solicitor would point out that you have little to gain and a potentially expensive mountain to try to climb…
Karen says
I’ve just done exactly the same Paul. Fed up of generic emails and lies.
Paul says
Still not been paid like the rest of us all. Now it the 1st of April. April fools day hope the don’t try and make fools out of us. They owe us money and better pay up.
Paul J says
No nothing either, also no payments pending. The lonnnnnnnnnnnng wait goes on!!
Sam says
Sarah is it worth contacting national press and detail Grant Thornton as the issue – I know it was in the sun previously
Lynne says
It could be on the news at 10 I honestly don’t think it’d bother them
Jason says
Im Also still waiting on mins but 563 people have died in the UK in 24 hours from coronavirus. A thousand or so of us waiting for 4.3% after waiting since august 2018 is absolutely not news. Sorry but perspective is needed.
Sam says
Yes agree Jason but this money is probably more important to people now as their work circumstances may of changed
Chaz Sizeland says
I’ve today received an email from Wonga asking me to follow a link and supply them with new bank details and ID. I received a similar email a while back saying if I didn’t do this a cheque would be sent to me but this new email doesn’t mention a cheque payment. Its true that the bank account I used for the loan payments originally has closed now, so they might not have valid bank details for me, but I’m very reluctant to follow any links in emails and provide my bank details or identity documents as it seems very scammy to me. Anyone have similar thoughts or am I being a bit suspicious?
Mark says
As far as I’m aware they no longer do the live link thing? I done mine via that then got an email today after the 9183747th time of emailing them saying a payment failed due to incorrect bank details.
Had to send them again in an email and they confirmed the details were updated. Apparently.
craig says
When was the last time any payments were made?
Lynne says
Last Thursday
Lynne says
2nd April. Still no money.
Paul J says
Nothing pending so that’s it for this week. Check on Monday
S Hughes says
Still no payment and they’ve stopped responding to my emails. I’m due £389 and while some people think under the current climate this isn’t important, it actually is. I have lost my job, my husband is on the vulnerable list so has to claim ssp, we have 5 children at home with us currently as they have shut all universities, so yes this money would be better in my pocket than there’s.
Paul J says
Nothing more we can do now other than wait (and fill in the complaint above in step 2)
Matthew Mitchell says
Hi all I haven’t posted on here but have been following, I’ve just looked on my bank online and I can see the redress payment on there for tomorrow. I’m with starling bank. Just thought I’d let everyone know that payments are still coming to try and give people some positive news 👍👍
S Hughes says
Thank you. Hopefully a few more of us get it tomorrow.