The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Jo says
I don’t know what to do. I can’t reach them, haven’t had any emails – not even to say they tried and it bounced. I have no idea what we do from here?
If they just don’t pay it sounds like we just have to live with it as there doesn’t seem to be anyway to enforce payment?
Sara (Debt Camel) says
Have you put In complaints including to the Insolvency Service Gateway?
Jo says
Yes, after 15 days will they be able to enforce the payment?
Sara (Debt Camel) says
see my discussion about this with Chris in the comments below.
Michelle says
How much longer do they need to make payments????
I received another – payment bounced back but this time we have the right details and will try again soon. SOON, oh useful, thanks!!!! They’ve had the correct details for months. How much longer????
Lynne says
They’re not making payments Michelle that’s just it! It seems to have all ground to a halt from exactly a week ago.
Chris Anderson says
Sara what will complaining to the insolvency gateway actually achieve? I’ve complained (over 2 weeks ago) and haven’t had a response (could be due to the amount of complaints they’ve had over this) it seems we are on our own here, my claims management company even said there is nothing we can do about this, what happens if we don’t get our money back we are owed?
Sara (Debt Camel) says
Not much in the short term, it doesn’t exactly leap into action, but this is the official route for complaints about IPs. It’s the equivalent of the General Medical Council for doctors.
IPs will need to justify/explain what has happened.
For anyone that is worried they are just going to be forgotten, a complaint shoyod ensure that you aren’t!
Chris Anderson says
Exactly Sara, Grant Thornton will know this too, they know in reality there is nothing we can do but wait, they are in the driving seat and they know it.
Sara (Debt Camel) says
But the only place GT want to drive to is the same place you want to get to – having all this sorted and everyone paid. This is not some conspiracy by GT, it is just very poor administration.
Lynne says
Grant Thornton have read my message on Facebook messenger – that’s the only advantage of that place. I’ve said if I don’t see the money in 48 hours I’ll take steps to recover it. Based on the fact we have it in writing to say what our dividend was surely we have some legal rights on this?
Sara (Debt Camel) says
If there was a simple and affordable way to enforce getting you your money quickly I would have been telling you about it. So far as I know, there isn’t.
Nats Daley says
It’s all worrying isnt it.
As well as GT making payments some now have to worry about household Bill’s being paid during the virus.
I’m self employed now.
The £3,000 I thought I was due would have been a god send, I’m now wondering where the £161 promised right now its needed. As a massage therapist you can imagine no one is booking. This money is very much needed. Stay safe everyone.
Sara (Debt Camel) says
Anyone whose income drops because of Coronavirus, read https://debtcamel.co.uk/coronavirus-can-you-pay-debts/ and contact your creditors. Don’t borrow more money!
Nats Daley says
I’m applying for universal credit… didn’t want to tbh but Bill’s need paying. Plus currently in the process of applying for a DRO what a time to be alive…
Sara (Debt Camel) says
Apply for UC – definitely the right thing to do.
DRO – if you are in a real mess, getting a clean start can be the best thing to do.
Nats Daley says
Yes I am about £16,000 post divorce. I walked away with nothing but I’m seeing it as a chance to repair last thing I want now is more credit …Thanks Sara
Lynne says
All the best Nats. Tough times. I’ve been there but you’ll get through it.
Lynne says
Nationwide have just put a message up on their App stating ‘we’re sorry all incoming payments are delayed at the moment they are in a queue and will be processed ASAP’. Haha I won’t HAVE any incoming payments as the only one I’m waiting of is you know who!
Dan says
Also with nationwide so this could shine a light and hopefully payment comes later or tomorrow
Lynne says
No luck Dan. They’ve taken the message down now and surprise surprise no credit showing.
Peter says
Seriously guys we all need to go on their Facebook page and comment on grant and Thornton’s uk page comment on their posts that’s what I’ve been doing as I got blocked on their messenger also if you message on here repost my message to get enough people to comment on their Page no company likes bad publicity
Dan says
Hi just rang wonga apparently they have paid the money to a third party payday claims back in February but I haven’t received no payment from them. Did anyone else use payday claims?
Lee B says
Just called Wonga and it’s SO HARD to understand their staff as there seems to be a really bad crackling on all the lines and the thick accents on top makes it nigh on impossible. At the beginning of the call it says they’re experiencing technical difficulty with their phone lines, some coincidence that is! I genuinely believe it’s all a stitch up, yes I’m at the crazy conspiracy stage of my paranoia now 😂so they can say “well we did tell you when you called on such and such a date” knowing full well we can’t hear a damn word because the lines are so bad! Either way, I THINK I managed to decipher “be patient. We have the correct details, you’ll be paid in due course”
We’ll see!
Lee B says
I’ve also emailed David Dunckley and copied in the 3 IP’s twice! I’ve complained through the insolvency gateway and I’ve spent hours waiting on hold with wonga. I don’t think there’s anything I can do from here but wait 🤷♂️ I can’t do any more than that.
chris says
just been on the phone to a lady called alex at gt she said wonga shoudl got throught all details with you. she took my case number, email and phone number and is supposed to be getting a wonga manager to ring me about my account. also she said that if wonag tell you they dont know anything about payment then basically thats rubbish bcos they can access your account go through everything and find out whats happened to your payment. if not ask to speak to a manager and see what is then. if you dont get any joy from wonga i suggest ringing the numbe ri just have and asking to speak to somebody regards wonga redress and tell them what your told by wonga 020 7184 4300 she seemed really apologetic for the delay in payments
Nick says
Sara,
I have just tried 3 times to call Wonga, the first was answered and he deliberately put me on to an automated customer survey, the second rang and eventually went dead, the third call rang and rang, eventually went back to the dreadful hold music.
Seriously Sara, have you ever experienced anything quite so appalling in terms of lack of customer service?
Carl Flegg says
There has been a monumental breakthrough in my case today!
I have sent 5 emails to the three IP’s, wongaadmin email, wonga customer service, GT’s CEO and the head of reputation and quality for GT. Not received anything other than an automated response at all.
Yesterday I emailed the group, stating my disbelief that not one person in their entire organisation had the balls to talk to me.
This morning, I emailed the same selection of lovely people, simply asking if anyone wanted to talk to me today, because I was starting to feel kinda lonely just talking to myself.
Eureka! A response from a real person!!
It isn’t a useful response, it just says that my case is being looked into, but it is better than nothing!
It isn’t one of the sackless cowards that I emailed either, poor old Lucy has been handed the job of communicating with me in their stead.
I will update you all in due course when I receive an undoubtedly incorrect, incoherent, and unacceptable response.
Lynne says
It’s the same response I got weeks ago ‘case being looked into’. It’s just constant vague, empty, non-commital statements.
Rachel says
Just checked what a surprise not a penny from wonga as yet.
I give up checking my bank now whats the point!!!!!
Different versions to different people what are they going on about.
Keep your money wonga if your that desparate for it.
Chris Anderson says
I received an email from Wonga at 1724 today (17/03/2020) this is due to me complaining last week, they say payment has been attempted to an old account, I changed my bank details with Wonga in June 2019 through email and telephone (both verified) I had to send a copy of a bank statement, copy of driving licences and a photo of my bank card, the thing is I’ve already done this twice so why are they asking for this again? It is legitimate because it shows my original complaint and other correspondence I’ve sent them recently, apparently they have the wrong bank details for people who have not been paid, bizarre when been verified and updated, like Sara says this is shambolic administration, I’ve sent personnel documents through email 3 times now, it better get sorted now.
Alex says
Hi all, anyone had Wonga loans removed from credit file yet?
Laura says
Yes mine were
Rachel says
No they are still showing on my Equifax report. I have disputed them as it’s now beyond the 45 days.
Jabz says
Hi, is there anyone who went through clear law heard anything back? Ive not had anything since the payment amount was comfirmed in January.
Stu says
Nothing yet
Terry Hamley says
Just had an email from Clear Law, asking for my bank details added Wonga paid Clear Law direct. Anyway, it looks like Clear Law Will now pay me direct (minus their fees), so fingers crossed!
Jabz says
Yes I got the same email today mate advising how they got the payment late etc. Yep nearly there I guess. :)
Lynne says
Still nothing I’m in shock 🙄😡
charlotte Brice says
Complaint logged now never revived my funds fed up now especially in light of needing funds urgently now
Paul says
Yep…still nothing and still no response
Gayna says
Received this morning-
Thank you for your email.
Thank you for your patience whilst we are in the process of sending payment to your account. Redress will be paid in due course.
We have previously informed you your payment will be made by the end of February 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
Linda says
Exactly the same email I received last week.
Lynne says
I posted this on Facebook messenger Don’t you think you should make an official announcement seeing as you haven’t done one since 2nd March and there are still 1000’s of us waiting to be paid?
Grant Thornton’s response is Hi there, I am waiting to receive an update from the team. As soon as I have one, I will provide it to you. Thanks for understanding and apologies for the wait. Best^MM
jack W says
I applaud your resilience in this. I am not on Facebook, can you post again on their page and point out the importance of getting this done before they are put into Coronavirus lockdown. I and the rest of us would appreciate the gesture I am sure.
J :)
Lynne says
Oh believe me I’m speaking for all of us.
I responded with:
Please do inform us ASAP. These are difficult desperate times and the psychological as well as financial struggle is proving too much for us over this. Especially based on the fact we should’ve had this money a month ago and the state the country is now in with this virus.
I think more than ever with this virus and the state the country is in they should be doing even more to ensure that we receive our dividend, not ignoring us and hoping we’ll go away. It’s the most despicable situation I’ve ever come across.
Dave says
Sara, please are you able to get some information from the powers that be as to the situation and when we may expect to be paid?
So many of us have telephoned to either receive no useful information at all or be unanswered, emailed over and over Wonga and Grant Thornton admin, commented on their facebook page or messaged, put cases in through the insolvency gateway to no avail at all.
I totally understand that it is not your responsibility to help us but just hoping that in your position they wont fob you off as they do us.
Something must be done very soon it is causing such distress to so many.
Thank you for anything you can do.
Natasha Allen says
I am so angry at what has happened to me. I got emails from last year confirming how much I was due to pay. I kept noticing that the last four digits of the bank details were incorrect.
I tried logging in but I was unsuccessful so I called wonga and I was sent a link which let me get into my account.
When I went in I checked my account which was correct. In the system and deleted all my old cards.
In January when I got the email on the 10th I again noticed that the last four digents were incorrect. On the 16th I emailed and on the 22nd January I emailed them. I got a response acknowledging my email. I got saying that I will get link sent on the 27th that didn’t happen. I called through out February eventually in 4th March they told me to email the details. I sent the details and I was told I would be paid on the 13th March.
When this did not happen I rang on Monday and I was told that the money will be going in soon, but they are not sure when.
I rang today only to be told that a successful payment was made into an account between the 15th and 28th February and its not bounced back and there is nothing they can do as I only updated my account on the 4th March
I am so angry 😠
Gayna says
It’s not acceptable.
There has been no update from the administrators since the 2nd of March and no one seems to be able to get an answer on the phone or through email as to when these last lot of payments will be made?
This money is even more desperately needed now and should rightfully be sitting in our bank accounts not there’s!
We are all doing all we can, phoning, emailing, going through the official complains process in regards to the insolvency practitioners but none of that is making a blind bit of difference.
I was told last week that payment would definitely be by the end of March as Wonga closes at the end of the month and there will be no one to answer calls or make payments.
7 more working days for these payments to be made/received and then what?
I’m absoloutely sick to my stomach with this whole carry on!!!
Steph says
I totally feel the same. I’m still waiting on my money too! 🤬
Paul says
Dear paul
We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
The Joint Administrators intend to make a further payment to customers whose payment failed. The bank details has since been updated and the next payment will be made using those details. There is no confirmed date of payment at the moment.
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the Insolvency Practitioners Association to act as insolvency practitioners.
your bog stamd email will pay you when we feel like it.
Lynne says
I just got the same nonsense reply from GT thAt I’ve had before –
I apologise that you have yet to receive your payment and really do understand your frustration. The team are working through a large volume of correspondence from customers which have been received over the past few days, which has lead to the delay in responding to you.
I have reviewed your claim and can confirm that the payment was attempted to be made to your account ending xxxx but subsequently failed.
The Joint Administrators are working to re-attempt these payments as soon as possible and we will provide an update as to when we know more on when customer will receive this.
Unfortunately, we do not have full access to your bank account details. Therefore, if you are unsure as to what account details are now held against your claim, please contact the Wonga Customer Care team on 02071388330.
Jack W says
One other point folks. The 3 names at GT or at least C Lavery are now on the Pounds to Pocket and cash euronet administration, so it is no surprise that they will not respond to Wonga Emails.
I have a claim there as well, and Money shop instant cash loans too, but much less than Wonga. I also have one with H ant T.
All of the above plus Ladder and Sunny. Borrowing to pay borrowing cost me a £16000 DAS which took 66 months to clear and ended in February. I’m after redress across the board. This goes back to 2011. Even if I only get 5% overall back. It is something.
Sara can you tell me if Pawns are able to be claimed as unaffordable if you continually had to roll over or borrow more elsewhere to service tham. thanks
Sara (Debt Camel) says
no, the unaffordability rules don’t apply to pawned goods
Jack W says
Hi Sara I thought as much, thanks for the reply.
Charlotte says
So I’ve just contacted wonga, as I phoned up last week, confirmed last four digits and was told I would receive money by last Friday. Surprise surprise no money just like many others. They claim that payment has been made but can’t say when it was made, but no payment in my account? Couldn’t give me any other information, just that they would esculate it to see if there were any problems. What an absolute shambles this has been.
sam says
Hi all, I’m awaiting payment and my claims management company have just sent me the below response from Wong
We have now received a final update from the Wonga administrators for the customers still awaiting payment.
The administrators have advised all the necessary details have been verified for your refund, however, the payment has not yet been actioned due to the process taking longer than anticipated on Wonga’s end.
The lender has been effectively working through the backlog of remaining payments over the past 2 weeks and we are confident you will be in receipt of the settlement refund no later than the 30 March 2020, most likely earlier.
quite clear that the administrator’s are not up to the job and are actually out their depth and just using the ‘clarify bank account excuse’
hopefully this will re assure some of you – however still awaiting with baited breath –
Jo Richardson says
Thanks Sam,
This sounds like the most honest response we have had. It looks like they tried to pay everyone to the original bank accounts even if they notified them of a change at some point and are only just now looking at the people who changed their bank account at some point. Seems like despite confirming the new accounts they didn’t actually do anything with them. Here’s hoping the next 2 weeks close this off.
Gayna says
This confirms what I was told my a lady at Wonga customer services at the end of last week. She said all payment would be made by the end of the month as they sees (sorry don’t think that’s the right spelling) at the end of March.
A wee bit of hope :)
Lynne says
I’m even more confused now as they confirmed my correct details several times and also said 3 times my payment to that account ‘failed’ when my bank had confirmed they’d not even attempted to credit it. Why couldn’t they just be honest from the outset and say we’ve messed up! And I’d like to have sone confidence we will get it however the fact they’ve said by the 30th when that’s a Monday and not even the last day if the month makes me think it’s another pile of crap. Forgive me for being cynical but there’s been so much misinformation and lies that I’ll only believe it when I see it.
Nicola says
I have been asked to update my bank details even though when I rang they confirmed that had my new bank details. I have to upload my ID but they haven’t told me how? Does anyone know?
Lynne says
You can’t upload them as they took that facility down months ago (their original email last year contained an upload link). So now all I’ve done is send them a photo of my bankers card and drivers licence as an attachment and even though I’ve done that three times now they still email asking for it. I actually had to call a mental health helpline today and these people are a large contributing factor to that.
Julie says
I give up I gave my bank details end last year and provided my IBAN in Jan for international payment as this wasn’t on the online form we submitted our details. Iv emailed since for an updated, if sent emails clarifying my acct details to ensure they have it correctly. Today they reply confirming the IBAN number is correct…. except they quoted my account number! Are people in those jobs really this stupid?
Lauran says
I’ve actually been paid today after about 300 emails and messaging Mark Byers over and over again by email and phone.
Lynne says
Whose Mark Byers? Were you with a 3rd party claim?
Paul says
Lynne…there was new communication and a link to upload sent out to me about ten days ago
Lynne says
I got the email and if mentioned uploading but it also said to ‘send’ them so as there was no upload link I literally attached a photo of said details. Which they confirmed several times that they had
Lynne says
Is it fair to say that most of us waiting for payment are ones who changed bank details?
Ruby says
I havent changed bank details but did go through a CMC still no payment which was meant to be coming directly to me. I dont have any hope of getting it anymore
Nats Daley says
I havent sane account ….
Was told over and over by wonga team that I didnt send a change of bank details form back
Simply said because my details havent changed…
I haven’t checked my bank today to busy trying to work out what next bring self employed… and country going into lockdown…
Youd
Lynne says
I just emailed Wonga and now they don’t even have the usual ‘we’re busy we’ll get back to you’ automatic reply on!
Add says
They have my correct details as I have phoned them twice in 2 weeks to check but they still have a incorrect sort code as well as the right sort code ? If it’s not in by next week il except I’m not getting paid . Can’t be doing with this anger there causing me .
gary says
Told sara what they had done wrong with my refund but probably didn’t believe me so didn’t print it but its true hope you all get sorted soon and epidemic doesn’t prolong it anymore
Sara (Debt Camel) says
I haven’t deleted any recent comments from you?
Gary says
Sorry sara i agree with you lynne it s disgusting they won’t even talk to me at moment
Lynne says
Why do you want them to talk to you if you’ve been paid? (Twice!)
Gary says
to repay money that will belong to someone else
Lynne says
You must be joking. Even if you were to give them it back they’ll just keep it – like they’re doing with ours…..
ashley says
Hi I’ve not received any money back yet. I’ve had a reply that I need to confirm my bank details for the third time ? I’ve not been able to get through on the phone number for the customer care team. What else can I do ?
Chris Anderson says
I’ve just received another email off of Wonga complaints saying that my redress was successfully paid into my old bank account, my old bank account was closed 6 years ago so how can the redress be successfully paid to an old account?? I let them know my new details through the Wonga portal in June 2019 as well as phone calls confirming my new detail, since the loans were taken out I’ve moved address, changed accounts (same bank but a new account) and email address, since the details was confirmed in 2019 I started to receive correspondence through my new email address, these are liars and crooks, they now want proof that the account is closed before they will even look at my case again, this is an absolute joke especially when I’ve followed all the correct procedures, I feel very let down here.
Lynne says
That’s terrible and disgusting. What I don’t get is how come they’ve paid so many people but not the rest of us? Why are we any different? If anything we should be awarded more because of the prolonged wait time lol
Chris Anderson says
Yes Lynne it is, I rang my bank (yorkshire) who said they couldn’t give me details of my old account (too far back) but what the customer services lady did say is that if payment had been made to an old account (which had been closed) then it would be bounced back to the sender (Wonga) within 48 hours, it seems when I receive replies to my complaints it’s by different people singing from different hymn sheets, Wonga requested my bank details (again) Monday this week, I sent them via email (extremely personal documents) that’s the 3rd time I’ve had to send them then today I received an email telling me payment was successfully paid to an old account, I’ve emailed them straight back and told them exactly what the customer services (at bank told me) I’m looking forward to their response this time, it’s as if we dealing with children here, how hard can it be going from updated information ?? I think when out details was updated whoever was in charge didn’t do it properly so we are all now suffering and causing us horrendous stress, for me it’s the replies I get from Wonga with genuine questions from me, I am being amicable with them but it’s fruitless, it’s as if I’m talking to aliens and they haven’t got a clue, I’ve never experienced this in all my life and the bizarre thing is we can’t do anything about it, we are on our own.
Sam says
Shock!! Sent various emails and I got a reply today stating I’ll basically be paid hopefully by the end of April this is getting beyond a joke!!
Lynne says
APRIL????????????
Jason says
I’m also still waiting but seriously guys we have to accept this isn’t going to be resolved anytime soon. My office is like the Marie Celeste and GT will be the same. The whole nations priorities have changed and they will be no different,,we have to be realistic now. There is more help then ever with debt due the corona so if you can’t survive without it just now then cease the opportunity to deal with finances and we will need to see what happens. But going over the same things day in day out. Posting emails that have been sent in lip service isn’t good for anyone
Lynne says
They just sent me ANOTHER message saying payment bounced they need my ID and bank details etc etc. I don’t wish to sound melodramatic but this is honestly tantamount to psychological abuse now.
Jason says
It’s been clearly stated that if they can’t pay you, you will receive a cheque. It’s quite obvious this is affecting you so tell them to send a cheque and forget about it for now.
Lynne says
Not once has cheque been mentioned and I can’t make them send one the same way as I can’t make them do a transfer
Lynne says
Another message 🙄
We have previously informed you your payment will be made by the 13th of March 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
Charlie H says
The Joint Administrators’ Update as at 18 March 2020
The Joint Administrators have now attempted to make dividend payments to over 443k creditors representing 98% of the creditor population. This includes payments to customers whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process. As indicated previously, a proportion of payments have not been successful due to incorrect bank account or address details held on file by Wonga. Of the unsuccessful payments, over half of these relate to dividend payments in respect of amounts that were owing by Wonga to customers prior to the appointment of the Joint Administrators. These amounts owing by Wonga were either due to an overpayment of a loan or a remediation/compensation payment which Wonga attempted to pay prior to the appointment of the Joint Administrators that failed to reach customers. A number of these customers have not actively engaged with Wonga for an extended period of time and the risk of out-of-date customer information is higher in comparison to those customers with a redress claim who actively engaged with Wonga during the administration and claim submission process.
The Joint Administrators would like to reiterate their appreciation to customers who have waited for their dividend payment, and please be assured we are working hard to ensure both the remaining unpaid dividends, including unsuccessful dividend payments previously attempted, are completed as quickly and efficiently as possible.
craig andrew simpson says
So essentially they are saying that it’s or fault then?
Stu says
Claims company emailed me saying wonga said they made the payment directly to my account, i returned an email stating that im due 2 payments and the 17p did go to my account however the & £114 was going to them.
Recieved another email explaining the delay and they now have my payment, with a link to confirm my bank details with signature etc all done still no payment.
Lee says
So I am in the 2% even though bank account has never changed and email confirming bank details was 12/2/20!
Paul says
Same Lee, details have never changed. Sent all requested information in 11 days ago now and still nothing. I struggle to believe the latest update
Catherine says
I received this email earlier today after sending an email every day to all the administrators and the wonga customer care emails.
Commercial in confidence
Dear Ms xxxxx
I apologise that you have yet to receive your payment and really do understand your frustration. The team are working through a large volume of correspondence from customers which have been received over the past few days, which has lead to the delay in responding to you.
I have reviewed your claim and can confirm that the payment will made to your bank account ending XXXX early next week.
Unfortunately, we do not have full access to your bank account details. Therefore, if you are unsure as to what account details are now held against your claim, please contact the Wonga Customer Care team on 02071388330.
Kind regards
Liz
Liz R Lazell
Assistant Manager, R&R
Grant Thornton UK LLP
Lynne says
It means absolutely nothing Catherine – they sent me the exact same one. They’re treating us like mugs. None of these responses are individualised to our particular cases, they’re just empty words repeated over and over and we are beyond sick of it now.
Dave says
Does anyone else feel totally let down and forgotten. It seems no matter who we email or phone there is no straight answer it just feels like no one can be bothered to help us anymore.
Lynne says
I’ve felt like that since end of Feb Dave. That was their original ‘payment due’ deadline and it seems once the majority had got theirs at that point they’re not bothering with the rest of us. The latest statement is yet more empty words. I’m sick of hearing ‘as qui joy as possible’ and ‘in due course’. No! Pay us! Now!!
Dave says
It just makes you feel so low like theres no hope at all for the people left behind. I hoped Sara may have been able to get some clarification for us, I realise it is not her responsibility but we just dont read anything positive on here anymore.
Sara (Debt Camel) says
I am being ignored…
Lynne says
That’s terrible they’re showing Sara the same contempt as us when she’s trying to be the go between, so to speak.
Dave says
Thank you Sara for trying its appreciated.
Carl Flegg says
So, I finally got a response that wasn’t automated nonsense or a generic please wait.
When the email telling me that payment would be made to account ending **** came through, one number in the last four was incorrect. I gained access to my old Wonga account to make sure this was corrected. When I logged on, all my bank account information was correct, so I did nothing.
I later received emails from them stating I had told them my account details were incorrect (Which to be fair I did mention when requesting a password reset on my account) with a link to send a PDF on my bank statement and ID, which I did, months ago.
The latest email I have received states that payment was attempted in February, to account ending **** (The same incorrect number) and failed. I have now replied and told them that my Wonga account never had that bank account number on it, I have never told them that bank account number, and I have confirmed multiple times my bank details held at Wonga’s side are correct. They are still stating the the same digit was wrong on the system, it wasn’t, I saw it with my own eyes.
Now the statement that is on the website is atrocious, claiming the stragglers have not actively engaged? That WE gave incorrect information? They are now working through a process to collect correct information they have already been provided with multiple times?
It is astonishing, how out right and unashamedly easily they find it to lie and insult us. Pathetic.
craig andrew simpson says
I still haven’t been paid following poor excuses and bad customer service, nay pure bad attitude, ignornace and stupidity… I have now written to the Sun news paper to see if national coverage will help push things through
Lee says
I think something else maybe topical in the national press at the moment!
I suggest people STOP bombarding Wonga and GT with emails! let them get on with it!
I know its frustrating but you WILL get paid. I am waiting too
Carl Flegg says
I suggest the complete opposite.
It is great that some of us are in the position where we aren’t desperate for the cash, until we start losing our jobs because of the more topical thing you have alluded to of course.
However they have been left to get on with it, and they have messed it up. The less people complain, the less likely anything will happen, and the more likely these clowns will believe they have done a good job. The industry needs to know about these failures or future creditors in future cases will face the same negligence and contempt.
Lee says
The more emails they have to read the longer it will take them!!! leave them to it
Richard Mclean says
Still not a penny. I’ve given up hope now. Wonga scum win again.
sam doel says
The fact they originally confirmed before they went into administration i am owed over £2000 in compensation, to then be told they went into administration and i would then received £798 which was confirmed via email. Then to get an email saying i would now receive £34 in January.
Well its still a kick in the teeth, as low and behold – i still have not had 1p from them !
Sara (Debt Camel) says
” they originally confirmed before they went into administration i am owed over £2000 in compensation” was this an offer from Wonga?
sam doel says
Hi Sara,
Yeah this was offered from direct from Wonga.
Sara (Debt Camel) says
And you accepted it? Was this without the complaint going to the ombudsman?
Aaron says
I’m in similar boat. I accepted an offer of £8.8k before Wonga went into Adminstration which they confirmed and I still have the information for this – but I never received the payment in August 2018.
Despite this – I still haven’t been paid anything even the 4.3%… I can’t even get through to them.
Gutting really, could really do with this money.
Lynne says
Message from Wonga
Thank you for your email.
We have requested that payment is made via cheque.
Believe it when I see it 🙄
Chris Anderson says
Knowing that Sara is being ignored shows us the kind of people we are dealing with here, It gets me so angry knowing we can’t do anything about this predicament we are all in, I got an email Friday 13th to send my new bank details and passport/driving licence (photo copies) which I did that’s the 3rd time they’ve had these details since 2019 (June) then on Wednesday 18th March I received another email saying my payment of £? Had been paid successfully into my old bank account (closed 6 years ago) I rang my bank up who couldn’t give me details on my old account but did say that if payment had been attempted to be made to my old account it would have been rejected and sent back to sender (Wonga) within 48 hours, why would I get an email Friday 13th asking (again) for my new bank details only to then get an email 5 days later saying my redress has been paid to an old account, the way they have handled this whole situation is so amateurish to say the least, they have no regard for us at all, it’s one step forward three steps back, I really feel we will not see this money at all now, I really feel angry at the lack of understanding for us all it’s as if we are an hindrance, my complaints to the insolvency gateway and administrators never got a reply whatsoever, really poor service.
craig says
What a bunch of wonga….
Jack W says
Hi Lee,
I accept what you are saying, Covid-19 is more important, and if that is what you wish to do then that is fine by me, but shouting will not help anyone.(stop and will). Everybody’s circumstances are different.
For what it is worth I spoke to Wonga today, they confirm my payment crossed with new bank details payment on 10/2 confirmation of new details 11/2. They have now confirmed these details with me for a third time, they are correct. The payment has bounced back and has been audited and cleared for repayment.
But the nice lady I spoke to categorically stated that it is GT that is the delay. Wonga are ready and waiting to do the last round of payments., but have to wait till GT gives the go ahead, and they have no date.
When all this started I was surprised and was welcoming the money as a bit of bunce. However I work in the travel industry for a company that sells school ski trips, need I say more, and I fully expect to lose my job, so I am now watching every penny, no panic buying for me.
Lynne says
Yep Wonga too confirmed to me today that it’s GT who they are waiting for to release the dividends. Ironic then isn’t it that GT tell us to call the Wonga helpline….
Lee says
All I am saying is, the more you hassle them the longer it will take to get paid. If you have confirmed they have correct bank details all you can do is sit and wait . Sorry that’s the way it is.
Boris is at least covering 80% of your wages.
Hopefully Wonga payments paid next week, but with offices working from home this maybe unlikely