The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Elle law says
I called the customer care team as another date they have given me has passed with no payment. Took ages to get through then had the call handler laughing and finishing her conversation with colleagues before speaking to me. Told me to call back in two weeks if i hadnt heard anything. I said how many more dates are you going to give me and extent this? Six months? Twelve months? She said we are closing this phone line in April so you wont be able to call us after that. They have been told to just tell people to call back in 7 or 14 days and have no answers. Cant get any reply from gt either by phone which is just answerphone or email which is automated reply and no one ever gets back to you.
Chris Anderson says
Now nobody is answering phone at Wonga, they say they are having technical difficulties and to contact our friendly customer services at Wonga.com well I’ve contacted them at least ten times with no reply, this is serious stuff now, if this money isn’t in our accounts by 5pm today (as promised) what can we do? I spoke to my CMC (Ashley Howard) on Tuesday 10th March and they clarified that on Monday 9th March they’d received an email from Wonga stating that all payments would now be made to the claimants and not Ashley Howard, (I saw the email as proof) now when I spoke to Wonga before this Wonga said that my payment would be made to Ashley Howard (which it hasn’t) so if this payment isn’t in our accounts today what can we do Sara? You seem to disagree with posters who say the money has run out, why would you disagree when no payments are being made ?
Rhys says
The deadline is here….AND…..NO MONEY!!! Absolutely livid
Nats Daley says
I understand people are angry but venting at Sara wont get any of us our money sooner.
Thank goodness Sara was able to get information know of us could. Who knows what’s going on with the administrations all of us are being told different versions today tomorrow monday end of the month….
We literally have no control so lets be grateful we have this platform to rant ….
#noshade
Sara (Debt Camel) says
“You seem to disagree with posters who say the money has run out”
yes – it doesn’t seem at all likely to me.
“why would you disagree when no payments are being made ?”
because I think the lack of payments is down to poor administration, not the money running out.
Rhys says
My patience has well and truly gone now. We are being made mugs of. I agree on previous posts I believe they have run out of money. This is absolutely disgusting….18 minutes to pay me what I am owed! Will I see it? I very much doubt it!!!!
charlotte Brice says
I was told today last day today for transferring no money there what a surprise shock horror not load rubbish so Monday I will call and will go down the complaints process against the administrators
Colin says
I still haven’t been paid? I have spoke to Wonga several times over the last 2 weeks and they can’t tel me when it will be paid! Is anyone else not been paid?
I have sent 15 emails to the Grant Thornton no reply and spoke to them couple times to be told someone will call me back but no call back!
Phil says
First time I’ve posted and first time I’ve rang Wonga. Still no money. Currently been on hold for 75 mins. May as well wait another 20 mins till they close! Very poor this
Lynne says
Guys it’s passed 5pm. Where the hell do we go with this now?
Gayna says
Not even an update from the administrators on the Wonga website?! It’s an absoloute disgrace!
Nats Daley says
No surprises….
So another weekend of waiting till Monday.
Sorry guys I really thought we’d be paid… nothing we can do till Monday now…
Lauran says
Tried to email wonga customer care again about why I’ve not recieved payment, but email wasnt delieved. Received this ???
Wonga Customer Care (noreply@wonga.com)
Your message wasn’t delivered. Despite repeated attempts to deliver your message, the recipient’s email system refused to accept a connection from your email system.
Lynne says
I gave a bad feeling now that they’re not even responding to messages answering phones and no announcement. It’s as if they’ve paid as many people as they can and to hell with the rest of us.
Marie says
After confirming bank details numerous times and Wonga then saying they had input my sort code wrong and have now changed it on their system promising payment by Friday 13th, there is still no payment. This is just so incompetent and disheartening.
Gavin says
Well it seems like they made a load of Bacs payments on Friday 6th, which then cleared into people’s accounts on Monday/Tuesday. So hopefully the same is true this week and they made the final batch of payments yesterday.
Gary says
My money has gone in last night hallelujah
Lynne says
Did you keep badgering them Gary?
Gary says
yes lynne e mailed all three people at grant Thornton every day think they got fed up and paid up
Dave says
Is that a pending payment showing?
Thank you
Gary says
No – money in and available in account dave
Dave says
Oh wow thank you, thats good then being a Saturday, hope for some of us still.
paul says
Still nothing…..no reply to emails and no update for those not paid yet. Pathetic
Chris Anderson says
Does poor administration include the phone being put down on me and others half way through conversation, not answering emails, lying to me, when I did get to talk to a Wonga colleague in South Africa he told me and assured me my money would be in yesterday 13th March 2020 which it didn’t so he lied, that’s not poor administration that’s lying, you imagine if we’d have paid the money back to Wonga (when loans was taken out) late, the charges we would have incurred as well as threatening phone calls, we have been treat very very poorly and we have nowhere else to turn here, this is the point I’m trying to make.
Sara (Debt Camel) says
I am not disputing that you have been treated very very poorly.
Lynne says
I’m with you on this Chris. Non payment is bad enough but to not even communicate effectively (if at all), what is happening and updating us customers is beyond contempt. It’s as if they’re got fed up of paying people now and hoping that the rest of us will just forget about it. I am in desperate need of my £551 as I’m sure everyone is with theirs. But the psychological damage this is doing to me personally is overwhelming.
David says
Hi,
There was a comment from this morning from someone saying they had been paid last night. Did any answer come back about whether they actually received the money or if it is just a pending transaction for Monday? Can’t find the comment now.
Also thanks Sara for keeping this site updated and updating us with any information you find out!
Sara (Debt Camel) says
It’s on the previous page – click the button below for Older Comments.
Paul says
Just received an email saying the same thing (payment bounced) The only way that statement is true is if they got the details wrong themselves. No timeframe given of when payment will be made in the email
charlotte Brice says
I think I may have the money shock it’s not showing as a credit but my account is in credit by this amount I will keep checking for when the credits update
Jacqueline says
Who do you bank with? It might be a credit due to reflect on Monday but you received it on a Saturday. RBS used to do this. Glad you received your payment and I am really hoping everyone else does soon too.
charlotte Brice says
I am with nationwide it normally shows when the credit comes in but sometimes they have had issues with credits but it does seem to the money hopefully a end to this
Lynne says
I’m with Nationwide and I’ve never seen a pending credit
Chris says
Still haven’t received my payment. I had to update my bank details over the phone over a week ago as they didn’t inform me that they were incorrect.
Nothing received yet.
Gary says
definitely received mine last night hopefully you will all be paid soon especially lynne x
Lynne says
Thanks very much Gary appreciate that. Glad you’re all sorted.
Gary says
No problem lynne hope you are sorted soon and hopefully things will get better for you x
Lynne says
Sara is there any way you can try and get an update from GT for the rest of us who are left in limbo? Appreciate all you do but it’s so far down the line now that it just feels like they’re hoping we’ll go away and forget about it. I for one certainly am not!
Sara (Debt Camel) says
I am being ignored.
Marianne says
No Payment for me either..
I was promised the 13th March. They owe me £400 what do I do? Please help.
Gary says
Hi lynne i have emailed all at grant Thornton said everyone needs payment as off now just because i am sorted genuinely fed up for those not paid also emailing mark Spencer mp for sherwood who i know to sort this mess
Lynne says
Thanks a lot Gary. I’ve bombarded GT and Wonga for days now. As well as the money, the frustration of being ignored at this late stage with absolutely no info or updates is driving me nuts, I apologise to others on here who have to see my constant messages about this but it’s harming me psychologically and I like to come on here just to see what other people’s updates are and how they’re coping.
gary says
i know lynne it is appaling for everyone i know what it is like when you are struggling it is easy to say but try to keep calm and posotive they owe you and must pay you i think they arein a mess and cant cope with the mass payouts and i am confident all will be paid soon
Lynne says
I really hope so if only for my sanity. I’m off work at the moment suffering with anxiety so the fact I’m at home all day I’m checking my bank, my emails and for any bit of news is just magnifying the whole thing. Let’s hope something happens tomorrow/this week 🤞🏻🤞🏻
Anna says
I have been watching this forum for some time now as I’m one of those people that hasn’t been paid.
I have been asked to update my account details last year but I had to wait over two months for link to do so. I only received one a day before the email informing me about payout amount. I did manage to update my details and got email confirmation. Despite updating my details, payment has been sent to wrong bank account. When I spoken to Wonga on 5th of March they informed me that payment already been returned and I will receive my money by Friday 13th. Surprise, I have not been paid. I sent an email to Wonga asking why I have not been paid but only got general reply.
I have also sent an email to three administrators but they didn’t bother to send a reply so I sent another email yesterday, let’s see if they are going to ignore me again.
I’m sure there are still lot of people that has not been paid that we not aware of because they are either not aware of this forum or do not comment on it.
Alice says
Can anyone confirm that their loans are off their credit file? I use Clearscore and everything is still showing from Wonga? I’m quite worried they’re never going to go. I opened an Experian account and again not a single loan is gone.
Paul says
Was Told Last Wednesday Money would be in Friday 13th. No money was showing. Phoned them again was told hopefully should be in my end of month. If i had said this to them when i had a loan they would have gone crazy with me and charged me loads. It ok for them to do it to us.
This has been a sham from the start.
Hopefully will get my 131 shortly but not holding breath now.
Dan says
Still no money either. God knows what the hold up is getting really annoyed now.
Lynne says
Nope no money here either shock horror. Whoever had the theory that they’d probably send the last batch of bacs payments at the end of last week got it wrong.
Nats Daley says
Well a new week beckons.
In the midst of the Corona virus as a self employed worker I’m not impressed at all.
Firstly told over £3,000 owed then told only getting £161.00 of that.
Then told wait till end of january then February now March 16th and nothing…
I like to look at the positives in life but this situation is doing my head in… let’s see what story we who haven’t been paid get told today ….
Rhys says
No money still!!! This is beyond a joke now. Let’s see what rubbish excuse they come up with if I can even get hold of them!!
Lynne says
The employees of Grant Thornton will get to work today to find their inboxes full. I’ve sent and resent so many messages and I’m sure others on here have too. How much longer can they keep ignoring us? I’m sure they’ve got a certificate hanging up somewhere for the most shambolic company ever.
Lynne says
Ironic that Wonga still have the automated email message from 2nd March stating ‘Payments will continue to be paid in the next two weeks’. I’ve ended up saying to them who is it you’re paying as it’s not us customers!
Nats Daley says
Ok so just spoken with wonga …
My bank details hadn’t been confirmed
My bank details hadn’t changed didn’t need to confirm changes….
She checked again said she ticked a box saying all good
Payment will be in the next 2 weeks…
Yes you read that right 2 weeks … if you’re e expecting payment this week forget it …I dont think they will be but maybe I’m just losing faith
Ruby says
Is it possible that with the coronavirus going around they may have stopped going into work? Or wonga have called it a day altogether leaving us few left without payment? I only wonder this as I remember seeing a comment on here stating that a member of wonga had said as of monday (today) they wont be answering. Not sure how correct that is but with this virus too it seems this may actually happen…
Rhys says
I have spoken to wonga this morning, they told me they have made a BACS payment on Friday. Spoken to my bank and they have done nothing of the sort. They are lying to us, there is no money left and we are the unlucky ones
Lynne says
That’s just it Rhys. Do they think that we can’t check these things? I’m desperate to know what action we can take against these people.
Paul says
The money will be there, they are just incompetent. Surely some movement will happen this week!
craig andrew simpson says
Eventually managed to get them to look at my case this morning, apparently even tho my account details are correct my payment failed due to barclays!! What a load of balls
Paul Robertson-Brown says
Still have not been Paid, was told a cheque was sent, even though they had my correct bank details, the cheque in question was sent to the wrong address as I no longer live in the uk, and I’ve been told today I’ll have to wait for that to be returned or cancelled before I can do anything to get the £438 I’m owed by Wonga. We are now into mid March and I still have no idea as to when or even if I’ll ever recover those funds.
I checked on the petition that has been set up to regarding the low ball payments made by Wonga, after sharing with everyone I knew and I must say I’m quite alarmed that it’s not even reached 2.5 thousand people signed, with 400,00 people owed I expected that to be in the 10’s of thousands by now…it’s a real shame how us British allow these establishments to rob us blind and get away with it whilst we all suffer. Ironically I have HMRC chasing me for basically what Wonga owe…isn’t life grand.
Nick says
Still not paid, and I am owed £397. Truly, truly appalling service from both Grant Thornton and Wonga. it is now purely a matter of principle for me, and a sport. I am e-mailing the 3 administrators on a daily basis now, purely to annoy them, if nothing else. in this day and age, it is quite shocking to be on the receiving end of such dreadful customer service.
Sara (Debt Camel) says
have you sent a complaint to the Insolvency Service Gateway?
Paul Robertson-Brown says
I have indeed Sara yes to all three of the people and emails provided here, I don’t hold out much hope as I’ve seen the people are now sending multiple emails some on a daily basis, so I’m not sure mine will even get seen in all that noise I don’t want to get into sending multiple emails as I’m not sure this actually help or just get peoples backs up.
Anna says
Sara,
I just got off the phone with Wonga, and they told me, how true is that I don’t know, that the reason people whose been paid to wrong bank accounts haven’t got their payments as yet is that they are waiting for all bounced payments to come back to them first before they attempt another payments. I asked questions how long it’s going to take and what percentage of bounced payments they are still waiting for but this is not something they have answer to. Apparently this are questions to administration. I don’t know if that something you could find out by contacting GT?
Chris says
I messaged on their facebook page asking for someone to give update and they replied best to contact wonga even think said they keep saying lots of different things. Just tried replying to that message and they have blocked me from sending messages. Shows what a bunch of lying waste of space they are dont hold any hope anymore tried al forms of communication emails, phone not I person either replies or will talk on phone wonga are useless too. Quick enough to taking our money and add fees if late tho
Gayna says
Just came off the phone to Wonga who have told me that there awaiting the administrators giving the go ahead to release my payment. She told me it will definitely be received within the next two weeks as as of the end of March the Wonga customer services are no longer operating so there will no longer be a number to phone.
Nick says
Yes, just as useless. They sent me an e-mail referring me to Wong Administrators Office, as below.
Thank you for your email received 12 March 2020
Please note that the companies are in Administration, and the Official Receiver is not the Administrator of Wonga Worldwide LTD or Wonga Group
If you have not already done so please email the Administrators Office, who are responsible for the administration of the company’s affairs – their details can be found from the respective gazette advertisements
Gayna says
Good morning,
Not long off the phone to Wonga and been told they are awaiting the go ahead from the administrators to make
Remaining payments.
Told me payment would definitely been within next few weeks, likely to be this week as operation stop at the end of this month.
Natalie says
Dear Natalie
I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able
I guess thats a wait for your money reply…..
you literally couldnt make this stuff up….
Carl Flegg says
No money for me either.
I still have had no reply whatsoever (Apart from the automated nonsense) from anybody at Wonga, or the several people from GT that I have contacted.
Actually starting to get a little frustrated now.
Anna says
Hi, just wanted to ask if anyone knows if/when this will be removed from our credit files?
Lynne says
I don’t believe this. I’ve just got the standard response again from Wonga saying my payment failed and to send ID AND PROOF OF BANK DETAILS AGAIN??? Whaaat?? This will be the FIFTH TIME???
The thing is if they keep getting the bank details wrong why don’t they just issue a cheque? Yes it’s not ideal but at Jesse it’d mean we’d still get the refund one way or another. Especially as the email also asks me to confirm my postal address. It’s like they’re taking the p**s out of us now. I dread to think what my blood pressure reading is!!
Katie says
I have emailed Wonga and the administrators twice. Received an email this morning stating that they don’t have my bank details. THIS IS LIES. I received an email back in October 2019 thanking me and confirming I had updated all my details. I called them last week and they checked and all my bank details are correct. This is now really infuriating and I am going to complain to insolvency gateway that it says to do on here. It’s a farce and also I will keep bombarding the administrators with emails.
All we want is a straight answer – it’s a joke!
Some people are relying on that money and it’s also what we are due !!! They took out money but we can’t get any back.
Sarah says
I have just spoke to wonga and a woman said she doesn’t know when I will be recieving my payment and to call back next week. I said it doesn’t look like i will be getting anytime soon does it and she said no
Lynne says
And not even a reason? Why do they think people are going to accept that!
Dan says
How can they say this 🤨. Honestly the whole thing is a joke. I’ve waited weeks. I’ve had no emails asking to update my bank details.
Peter says
I’ve just gone on the grant and Thornton Facebook page and commented on there and messaged them on Facebook too as they are the administrators and don’t get back to anybody also apparently when I called wonga they calling me miss because I don’t conform to what a man should sound like
Hayley says
I am owed £414.00. I have written countless emails. To the IPS also. Not even had a reply from the administrators. Or the credit management company. This whole thing has had such a horrible affect in my life. My bank details have not changed. There simply is no reason for this. The administrators have not adequately managed anything and just caused much more further distress. I see. I reason why they should have been paid when they can’t even reply to emails and continue to lie and deceived people formally, in writing. Makes me sick.
Nick says
I hear you, this is what I have had to resort to:-
HOW MANY TIMES MUST I COMPLAIN TO YOU ALL, BEFORE YOU HAVE THE COURTESY TO RESPOND?
Morning Chris,
Apologies for the e-mail, however it has been suggested I contact you directly, to bring the farcical Wonga pay out situation to a conclusion.
I still await £ 397.84 ( 4.3% of £ 9,228.97 ). The helpline is useless, as I am sure you are aware.
All I want is this matter to be resolved once and for all, and for the whole sorry matter to be swiftly forgotten.
Please advise asap.
Best regards,
Etc.
HOW MANY TIMES MUST I COMPLAIN TO YOU ALL, BEFORE YOU HAVE THE COURTESY TO RESPOND.
Chris says
Just spoke to wonga and the guy said they are in the dark like we are and still waiting for the administration team to give them info on the payments and they asked for it this morning so seems like they are absolutely rubbish and incompetent at theirs jobs and I have already put a complaint in to everyone and anyone as advise by Sara.
Yanikie Maxwell says
Hi Sara, have you heard anything about our mis-sold loan being wipe off our credit score.
I was told it will be gone in 6weeks time but mines is still there. I have emailed them regarding this and no replies yet. Has anyone seen any changes to their credit file??
David burnett says
Hi just received this after daily emails to 6 different email addresses including the 3 in charge, the ceo of gt and 2 wonga email addresses:
We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
The Joint Administrators intend to make a further payment to customers whose payment failed. The bank details has since been updated and the next payment will be made using those details. There is no confirmed date of payment at the moment.
Closer than I’ve ever been from them considering every email back from them was a request to update details or the usual it was attempted to xxxxx account number.
Lynne says
That’s the same one they’ve sent to me – 3 times in 3 weeks. No joke.
Charlie H says
Just in case you aren’t getting anywhere with the usual emails, here is another wongaadministration@uk.gt.com .
Oh, like you all, still havent had my payment either
Gary says
You are never going to believe this been paid my refund twice 😁 whats going on its a joke
Ruby says
You’re going to upset many people with that comment 😂 including myself. Lol.
Nats Daley says
You couldn’t make it up could youn
Lynne says
No wonder they’re running out of money – this is the 2nd comment I’ve seen like this!
Sara (Debt Camel) says
It’s the 2nd out of thousands of comments.
Paul says
Still nothing and no further response
Jo says
I don’t know what to do. I can’t reach them, haven’t had any emails – not even to say they tried and it bounced. I have no idea what we do from here?
If they just don’t pay it sounds like we just have to live with it as there doesn’t seem to be anyway to enforce payment?
Sara (Debt Camel) says
Have you put In complaints including to the Insolvency Service Gateway?
Jo says
Yes, after 15 days will they be able to enforce the payment?
Sara (Debt Camel) says
see my discussion about this with Chris in the comments below.
Michelle says
How much longer do they need to make payments????
I received another – payment bounced back but this time we have the right details and will try again soon. SOON, oh useful, thanks!!!! They’ve had the correct details for months. How much longer????
Lynne says
They’re not making payments Michelle that’s just it! It seems to have all ground to a halt from exactly a week ago.
Chris Anderson says
Sara what will complaining to the insolvency gateway actually achieve? I’ve complained (over 2 weeks ago) and haven’t had a response (could be due to the amount of complaints they’ve had over this) it seems we are on our own here, my claims management company even said there is nothing we can do about this, what happens if we don’t get our money back we are owed?
Sara (Debt Camel) says
Not much in the short term, it doesn’t exactly leap into action, but this is the official route for complaints about IPs. It’s the equivalent of the General Medical Council for doctors.
IPs will need to justify/explain what has happened.
For anyone that is worried they are just going to be forgotten, a complaint shoyod ensure that you aren’t!
Chris Anderson says
Exactly Sara, Grant Thornton will know this too, they know in reality there is nothing we can do but wait, they are in the driving seat and they know it.
Sara (Debt Camel) says
But the only place GT want to drive to is the same place you want to get to – having all this sorted and everyone paid. This is not some conspiracy by GT, it is just very poor administration.
Lynne says
Grant Thornton have read my message on Facebook messenger – that’s the only advantage of that place. I’ve said if I don’t see the money in 48 hours I’ll take steps to recover it. Based on the fact we have it in writing to say what our dividend was surely we have some legal rights on this?
Sara (Debt Camel) says
If there was a simple and affordable way to enforce getting you your money quickly I would have been telling you about it. So far as I know, there isn’t.
Nats Daley says
It’s all worrying isnt it.
As well as GT making payments some now have to worry about household Bill’s being paid during the virus.
I’m self employed now.
The £3,000 I thought I was due would have been a god send, I’m now wondering where the £161 promised right now its needed. As a massage therapist you can imagine no one is booking. This money is very much needed. Stay safe everyone.
Sara (Debt Camel) says
Anyone whose income drops because of Coronavirus, read https://debtcamel.co.uk/coronavirus-can-you-pay-debts/ and contact your creditors. Don’t borrow more money!
Nats Daley says
I’m applying for universal credit… didn’t want to tbh but Bill’s need paying. Plus currently in the process of applying for a DRO what a time to be alive…
Sara (Debt Camel) says
Apply for UC – definitely the right thing to do.
DRO – if you are in a real mess, getting a clean start can be the best thing to do.
Nats Daley says
Yes I am about £16,000 post divorce. I walked away with nothing but I’m seeing it as a chance to repair last thing I want now is more credit …Thanks Sara
Lynne says
All the best Nats. Tough times. I’ve been there but you’ll get through it.