The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Lula says
Paid today eventually
I emailed and emailed and rang lots of times so don’t give up everyone it’s worth it
Thanks to all for the support on this site it is a blessing 🙏😀
Tom says
I have been paid today. My bank details etc have always been 100% accurate. I received email from Wonga stating I was in a batch yet to be paid dueto some problems. I wastoldI would be paid in 2 weeks. I was paid in 1 day.
Payment takes 3 working days roughly basically
Phew Tom
Lynne says
Serious question. Can we sue/take legal steps against the administrators? I don’t see why they should be allowed to get away with treating us like this.
Sara (Debt Camel) says
Yes, but it’s not simple and could prove expensive.
So far as I know you would have to take specific action against the administrators under the Insolvency Act 1986. Schedule B1 covers the conduct of an administration. You have to be very clear which part of the Insolvency Act you think the Administrator is in breach of. I think action has to be taken in the Business & Property Courts which are part of the High Court, not a local County Court.
I think anyone thinking of doing this should get advice from a solicitor first.
That is why I am suggesting complaints through the insolvency Service Gateway instead of legal action.
Lizzy says
Do you have the email address directly for Grant Thornton I’ve emailed the other three above but no reply ?
Thanks
Lynne says
Lizzy it’s wongaadministration@uk.gt.com
Adelle says
Hi,
Received this today.
Got 1st email oct with correct bank details then in jan they were wrong in 2nd email so re sent them again with proof.
Guess im waiting another 2 weeks!!!
Gayna says
I had to re send bank details last week, got an email confirming receipt and stating that they were updated but I phoned to check again anyway and they were correct and I’ve phoned on two separate occasions and been told I will be paid by Monday at the latest so who knows? Fingers crossed :)
Stephanie Crane says
I’ve also had to re confirm bank details.
State they’ve tried to make a payment but it ‘bounced’. Confirmed with the bank that no one had tried to make a payment.
Now resent the bank card details and driving licence.
No idea how long this is going to go on.
Drives you daft doesn’t it!!!!
Adelle says
Sorry i couldnt find a way to post my email from them, basically they said as i gave correct bank details not long ago then they sorry but will be another 2 weeks before payment will be made
Meggie says
Got my redress today.changed bank detail in February.lloyds bank
Mick says
I got payment today £73 not a fair redress for the £1,761 owed. I can take the family for a nice dinner though would have preferred a holiday! Hope you all receive your payments soon
Adelle says
Hi,
Mine has gone in tonight, gob smacked as only got email yesterday saying would be another 2 weeks.
Happy its over and all traces of loans removed off credit file.
Bank is yorkshire bank.
Thanks Sarah for all youve done.
Hopefully you all receive yours soon, good luck.
Amanda says
So after phoning them yesterday and them saying I was paid in February which I wasn’t it has just gone in thank god that’s over with thanks for all the advice Sarah now wda and amigo go deal with 😖
Jack says
I have just been paid (luckily I am in Thailand so the 7 hour difference means I saw it go in at 7.40am here).
Thanks Sara for all of your help
Jack
Jacqueline says
I really didn’t hold out much hope for it happiningbbut I just received my dividend! Shocked. It was credited in the overnight (2:30 am) R.B.S. update
I had changed my bank details at the end of January. Confirmation was received mid February.
I hope everyone receives theirs soon. I’m praying and thank you for all of the posts and support. It’s been a lifeline.
Thank you Sara for this wonderful site, your diligence, patience and support of all of us. You are most definitely a star.
Good luck and blessings to everyone.
Christopher says
Got my payment this morning. Changed my details in november didn’t go through a claims company. Just want to thank sara for all her work this forum has kept me sane. Gd luck to evearyone else.
Liz says
Received my payment!!!
Thank you to Sara and everyone else on here for all your advice and support.
Lynne says
Another day still no money
Dan says
Nothing this morning. Let’s hope it’s in tomorrow or Friday. Waited long enough for this money.
Paul says
Still nothing….the wait goes on
Linda says
Still no payment :( received email yesterday telling my my details have been updated and will get payment in the next 2 weeks looks like its the same automated emails that everyone has had.
Rhys says
Still haven’t been paid. Have the worst luck in the world and looks like I will be literally the last person to get paid. So angry. To be told that it would be paid by the end of January to then have a “4week” payment window was annoying enough but now 6 weeks later is disgusting! Can’t see me receiving the money at all to be honest
Nats Daley says
Im with you team no wonga…
Lizzy says
Received my funds this morning,glad it’s all finished with
Goodluck everyone with your payments..
Tracey says
Received my payment this morning.
This is finally over.
Goodluck everyone who has still not recieved there it will come soon.
Isla says
Mine arrived in my account today. Hope everyone who is still waiting gets their money soon. This page has been so much more informative than the administrators have been.
Chris says
Got email this morning saying mine was part of payments not made and they can see I haven’t changed my bank details or anything and I should get payment within 2 weeks. Surely not got to wait a further 2 weeks
Dan says
I’ve not had any emails with this information saying this. Hopefully mine comes on Friday.
Leslie says
I got an email on Friday saying that it would be paid in two weeks. The money appeared in my account this morning.
Dave says
Oh my goodness, rang Wonga last week about not receiving payment they said my sort code was incorrect so they confirmed both sortcode and account number verbally, I had a confirmation email as well. Thus besides the fact my details have never altered and that I uploaded bank details back in October which were all confirmed.
As so many people now receiving I thought I would ring and see what was happening with mine, got through within a few minutes, gentleman very polite etc but apparently my payment bounced back last week due to incorrect account number this time.
I got him to say loudly and clearly my details to make sure there is not a further issue, payment in two weeks!
At a loss as what to say it is unbelievable the mistakes that have been made over and over again.
It may be worth a call if you are still waiting.
Ruby says
Spoke to wonga again today, still couldn’t understand what he was saying, very poor line and very fast speaking. I think he was saying that barings law is still disupting wheter it gets taxed and who it gets paid to even though ive requested it gets paid to me. Spoke to baring law and they said its just a way of them prolonging payment. Ive come to the decision to just leave this claim now and its wasting so much of my time trying to find out where my money is and still no clear answers. He said it has not been paid out yet so god knows how much longer it will take.
Jayne says
I was told £1420 that reduced to £60 I’ve given Wonga my banking details 3 to!rd no pay!ent at end of January and still no payment as of today getting really p….. Of now
Lynne says
So not many messages so far today about being paid, compared to yesterday/Monday 😡
Sara (Debt Camel) says
My guess is the “22,000” group were paid on Monday. So you would expect to see fewer messages from here on.
Shaun Overy says
I phoned yesterday and wonga told me I would be paid by Friday, checked my tsb account today and cinders and ashes it was there, finally over into my wda one, are the same company involved there if so hopefully it’s sorted better. Thank s to Sara for all she does
Jack W says
Hi
I spoke to Wonga last Friday and was told that the payment had been processed and I would be paid by this Friday.
I was sent the message below yesterday.
Thank you for your patience whilst we are in the process of sending payment to your account. Redress will be paid in due course.
We have previously informed you your payment will be made by the end of February 2020. We have experienced a slight delay with a small number of cases and will be processing the payment to you shortly. We do not have a precise date for payment to be made.
I have also Emailed the admin folks last Friday prior to actually getting through to Wonga later that day. I have not had a response.
This is rubbish, hopefully the p2p and Payday Uk folks will fair better.
Ellie says
Hi, I got paid my £133 yesterday into a Lloyds account and just wanted to say a huge thank you to Sara for all of the information that none of us were able to get elsewhere. Being able to check this page and understand that I wasn’t the only person who hadn’t received the payment along with explanations and reassurances was really so helpful.
Now fingers crossed for my Ombudsman decision on Sunny….
Best of luck to anyone who hasn’t yet had their payment, it does seem like they’re all coming one way or another!
mb050785 says
I’d echo this. This site is an absolute gold-mine of information that just isn’t available elsewhere, and Sara gives people the correct advice time after time. All for nothing. She should be honoured in the new years honours for consumer services. I don’t think people realise how many people she has helped for free. I am eternally grateful for the assistance and answers to questions I have had.
Skells says
Good for you, Ellie. I said similar, telling the CEO that as one of the Big Four accountancy firms in the UK, he should be quite ashamed to preside over the shambles. Prompted a payout within two days and immediate acknowledgement. I’m sure it will work. Emailing Wonga is if no use – the CEO and Joint Administratirs are the ones with the power to effect action.
Good luck
Skells
Lynne says
Ive contacted Grant Thornton I’m taking legal advice. This has gone on far too long.
Gayna says
Decided to give Wonga a phone and see what today’s speel is so I’m looking at the end of March before I’ll receive my payment as my details had to be updated last week. Grrr!!!
Marcus says
Nothing as of yet for myself. Must be this week surely!
Richard Mclean says
Still nothing at all or any pending transactions. I’m totally sick now.
S hughes says
Still no payment for me. Can the people still awaiting payment comment?! I’ve had another conflicting email today. I’m just so confused and quite frankly don’t believe a word they are saying to me.
Fazza says
No Payment yet. Phone line keeps getting cut and going into customer satisfaction survey after holding for 15-20 minutes
Rue says
At last. Payment received just after midnight into Clydesdale account
I had kinda given up hope and had zero energy to fight with them either. I really hope they do as they said they would and pay us all by Friday. Good luck and take care everyone
Nikki says
Just a quick one to say I finally got my payment today, Thank you Sara and everyone on the group for the information and support.
Hopefully those waiting will receive their payments in next few days
Lynne says
Guys I just (reluctantly) rang Wonga. As predicted there was no straight answer. He went from saying that my payment had bounced (despite him confirming the correct account and sort code). I told him that would not have happened as I already checked with nationwide. Then he said the note on my account said that my repayment was in the ‘in process’ category and that I ‘should be paid next week’. I said again about how long it was taking and he even said he could see that I’d confirmed my bank details LAST SEPTEMBER! At this point I got angry and said yes that was 6 months ago so why am I one of the last to be paid. Then he said ‘you should expect to be paid BY THE END OF MARCH’!!!! I repeated END OF MARCH?? The he started mumbling something I couldn’t understand so I’ve literally hung up before I exploded.
Please what can I do? In one short conversation it went from being paid next week to three weeks time! How can they keep changing the dates like this? Surely this isn’t legal Sara?
Daniel says
I rang up again today and asked when it will be in and was told 100% by Friday that’s all I got. They said that yesterday too.
Lynne says
Lucky you Daniel – they told me next week then they said end of March! They really have hit a new low havent they!
Tracy says
Hi
I just rang Wonga who advised I would be paid Friday. I now wonder if I should have checked whether it will be in the bank account or will be sent by BACS payment on Friday. Oh well, at least it’s a positive either way. Hope we all get paid asap. Also thanks to Sara who is an inspiration.
Christopher Anderson says
I rang Wonga (again) and to be fair the man who I spoke to was polite but what he told me contradicted what my claims management company (Ashley Howard) told me, the man at Wonga told me I’d be paid by Friday (I’ve been promised payment before though only not to receive it) and that Ashley Howard would receive the funds to then be paid to me (by Ashley Howard) I spoke to Ashley Howard yesterday who then said that Ashley Howard are not being paid by Wonga it’s going directly to the customer, Ashley Howard told me that an email had been sent by Wonga at 1715hrs on the 09/03/2020 to let them know that payments would now be made to customers and not Ashley Howard, I’ve checked my bank and nothing in, yes I know it’s due by Friday but I don’t feel confident in the slightest, I’ve been given false hope too many times, this has been a farce from start to finish,unbelievable!
Carl Flegg says
Still no payment for me today, waiting until Friday until I contact again, as that is what seems to be the latest self imposed deadline.
I have lodged complaints with the three IP’s and with the insolvency gateway which is pretty much all I can do at the moment.
I see a lot of people stating that the way they are acting surely cannot be legal, or what, if any further action could be taken.
I am not a lawyer, and I am not advising anything like this be attempted, simply stating that there is legal precedent, litigation against insolvency practitioners for negligence has happened, and has been successful.
http://www.guildhallchambers.co.uk/uploadedFiles/Claims_against_Insolvency_HSSR.pdf
It would stand to reason that group litigation on our part would not actually be that far fetched a concept, misinforming, lying to, ignoring, and misleading creditors is without a doubt negligence. Telling a creditor a certain bank account will be credited, then instead, sending a cheque to an address that was never discussed or confirmed, or processing funds to a completely different accounts, is not just incompetent, it is negligent. If there is evidence that these delays have caused financial loss, mental anguish, or any other financial/mental/personal issues, then there is foreseeable and preventable damages.
Sara (Debt Camel) says
That is an interesting link. But I would suggest it is not encouraging for the view that suing the administrators is a sensible idea.
Jack W says
I also rang Wonga, today. A very nice chap looked at my account and said that they had attempted to pay to an old RBS account, and that my new details with another bank had crossed with the attempted payment. This is despite the details being changed on 23rd January and confirmed on 11th February. I asked why after several calls , that this was the first time I had been told this, he had no response.
The chap said they had had to wait on the bounce back details from RBS which they now had, and I would be included in the next batch of payments, but they did not know when that would be because they had to wait on the administrators authorising that, amd he had no idea when that would be. So I said there is a batch of folks still to be paid first then bounce backs after. He said that was incorrect as all first attempts have been made. So I asked if this would now be by cheque and he said “no it would be BACS” . But he had no idea when. :( So it certainly will not be by Friday thet is for sure, my bank can’t track input BACS it seems, but nothing showing today.
Michael Thomas says
Sara – do you believe the administrators when they claim to have paid 90%+? I am not so sure they have.
Sara (Debt Camel) says
The page views here are down by a very dramatic amount so I don’t think 90% is implausible.
Lynne says
Sara do you think I should send a copy of the email from nationwide over to GT? It basically confirms that no credit attempt was made for that amount.
Sara (Debt Camel) says
Well you could do. But I am a bit baffled by the idea that a bank could ever know that a credit attempt had been made to your account and failed. I mean, why would it fail?
Lynne says
Well nationwide said they could do a trace to see if any funds had been attempted – they asked for the payment amount and who it was from etc. Their email states ‘we can confirm there has been no credit attempt to account ending xxxx for £551 from xxxx etc. I have no reason to disbelieve them?
Sara (Debt Camel) says
I’m not saying they are lying. Just that I am not sure when they could ever see a failed credit attempt.
Meem says
Hi Everyone,
I have to say I really was trying to hold off calling Wonga and keeping the faith but this morning I caved. I spoke with a chap who – although sounded like someone whose been taking angry calls for weeks – apologised and ran me through what has happened.
I was someone who updated my details and received an email in mid February confirming this. He said yes the payment had been attempted in the first lot of payments to the wrong bank account but subsequently had been amended and payment ‘in process’. He suggested a lot of payments were made at the end of last week and that with the volume it can take up to 5 days. I’ve never heard of a bacs taking more than 3 days myself but I think the advice is that they can take up to 5 days so hopefully a lot of us will see that money going in tomorrow.
I too am eager to see the back of this experience. At one point I was paying my entire salary in rolling over loans and interest with no one ever mentioning a payment plan. May we all get the healing we need in time. Best of luck everyone!
Lee B says
I’ve called Wonga twice before and got them to recite my bank details back to me and they always just say the last 4 digits of my account number BUT as that was always correct I always just took their word that all was well and id receive my payment and just to be patient. I’m still yet to receive payment and I’ve just, very reluctantly, called again and asked them to recite my entire details back. They have the wrong sort code. One of the digits was out…. It was seen as a ‘5’ and not a ‘3’ as it should be! So I corrected that and they assured me I will receive payment but they just don’t know when so anyone still waiting who hasn’t called and got their entire details recited back to them, please do. It could literally be just a human error of 1 digit being out that’s delaying everything. Fingers crossed I see my money by the weeks end but I doubt it. Good luck guys!
Ap says
Anyone else still waiting for a cheque to show up? :)
moi says
Me they told me in the 6th March it had been sent out. Must be by carrier pidgon lol. Also my bank details have never changed
Julie Masterson says
If my claim was for 2772.00 how much am I suppose to receive please
Matt says
You should receive £119.19
James says
Hi Lynne,
Did you have an initial redress of 18p or something? If so apparently mine was delayed because of that. So I was told that I was the first to get my redress as I was owed two payments. The first payment I wasn’t bothered about but the second only arrived yesterday and was told last week that they believed I was to be one of the last. It’s all rubbish really!!
Lynne says
No not at all. My redress was £13K (notified last August) with a final dividend of £551 (notified in jan). I was asked to send ID and bank card etc which I did last September which they acknowledge several times that they had. I’ve not gone through a 3rd party and I’m so sick of all the stress now.
Skells says
Hi,
Just to say to all that three days ago, I wrote a very strong and damning email to the CEO of GT, David Dunckley, plus the three named administrators. I copied the Financial Times Press Office, and MSE into it. Told the CEO that if it wasnt for Sara’s great work, here, we – already treated so appallingly by Wonga – would have been left totally in the dark.
Result! Letter from joint administrators, later that Monday (two days ago), apologising and stating they were “looking into it” and would get back to me very shortly…woke this morning at 6am – it was in my Lloyd’s account (supposedly £256 and change from an original expected dividend of over 6k – but no matter…better off in MY account than theirs).
So glad to be done with the whole thing. What a debacle!
So, keep writing to the CEO of Grant Thornton, people (Google “email David Dunckley” to find his personal email address.
Good luck and thank you SO much Sara and team for giving us such an important forum through which we could find out important information and keep hope alive!
All the best,
Skells
Claire says
I was finally paid yesterday. I bank with Lloyd’s. I went through a claims company also so they’ve now been paid their £11 🙄😂
sarah says
I’m glad to say the nice lady at wonga was telling the truth on Monday and the payment landed in my account today. Thank you for all the updates and your help x
Charlie H says
Well, still no payment for me. Rang Wonga only to be told they couldn’t find my claim and would now need to escalate it and would ring back to confirm what was happening. Well surprise, surprise! No call back. I even rang GT and spoke to a nice chap called Alex who likewise said he would ring back but again, no call. My claim is only for £33 so im not going to do a lot with that but as my claim has been ongoing since August 2017 when it was agreed with the FOS but Wonga dragged their feet with it and then went into admin, it would be nice to actually get it put to bed and over. In this whole process, what i cant understand is why i have never received anything from either Wonga or GT in regards to communications either letter or email unless i have rung them and badgered them to send me something. Ive now copied many others here and raised a complaint via the Portal but it really is very, very poor. Almost 3 years to get £33!! Sigh. Either way, thanks Sara for your continued support of all of us, whether we are just venting on here or with your excellent advice. Thank you
Dan says
No money again this morning. Let’s hope it’s tomorrow otherwise I’m straight on the phone to them again. I really need this money I budgeted for 6 weeks ago !!!
Rhys says
Shock!! No funds in my account again, this is draining. No way are these funds going to be in my account tomorrow the 3rd deadline they would of missed! Absolute shambles. Don’t know what to do from here, any advice?
S hughes says
I feel exactly the same. I’m so sick of checking everyday in the hopes it’s been paid. I’m only waiting on £338 but still it’s £338 I will need should we ordered to not leave the house due to the pandemic. It is an absolute shambles you are right but no one is listening to our worries, passes from pillar to post one excuse after the other it’s just wholly unacceptable. Does anyone remember the charges for late payments made to wonga? If so please enlighten me so I can start adding charges on to monies owed to me.
Rachel says
They have my correct details but still no payment yet.
Just emails asking for updated account details which I keep doing still nothing.
KATIE says
I still have not been paid, i received an email back in October thanking me for updating my bank details.
Then i received the same on last week.
How can this be dragged out so long.
Get fed up holding on for 20 mins to get through to wonga.
They have updated their web page stating 2 weeks from the 2nd March we should all have monies in our bank. I am not holding my breath. I was due £5000 but only getting £200 its ridiculous.
Good Luck everyone
Lynne says
It’s worrying me that Jess and less people are on here reporting they’ve been paid. Makes me think they’re just going to sweep the rest of us under the carpet and hope we’ll forget about it….
Sara (Debt Camel) says
That’s because a large number of people were paid on Monday/Tuesday. There are a LOT fewer people who haven’t yet been paid so from here reports of payments are going to be a lot less.
Lynne says
Yes but that’s what I’m saying. There’s so few of us left and yes still not forthcoming that I think we have every right to be panicking now!
Sara (Debt Camel) says
I think you have a right to be cross, I don’t think there is a reason to panic.
Jo Richardson says
Thanks for the reassurance Sara. At what point should we feel that we won’t get paid? And what options do we have at that point if we have gone through all the channels listed?
Thanks
Richard Mclean says
I’m about to check my account as I have done every morning for a month in the vain hope that I’ll actually receive anything. I’m a clever guy, lost years of my life to paying the wonga scumbags and I’m not even due 100 pound back for the trouble. No help on the phone, no reply on the 30+ emails I’ve sent to both wonga and the administrators. I’ve followed your advice above and nothing has helped so I will use my skills online to find the administrators telephone numbers and I’ll call them myself. I have been treated awfully by everyone involved from day 1 and its about time i got my money. I’ll post on here to tell you what the administrators say when I’ve spoken to them on the phone, I won’t let this rest.
Lynne says
👏🏻👏🏻👏🏻I’m exactly the same Richard. I sent over 30 emails and the 2 responses I got were non-specific. Phrases like I’d be paid ‘in due course’ etc. Not good enough. They don’t seem to realise it’s boot just the funds we are desperate for but the psychological damage this is doing.
Lauran says
Same with me, sent 30 email this week asking wgats going on and I’ve been ignored. Sent emails to administrator name above and no reply. I’m just being ignored now!!!
Sara (Debt Camel) says
Send a complaint to the Insolvency Service Gateway.
Claire says
I have rang and spoken to Wonga today as I had not received my payment. They have checked my details and it turns out they sent it to my old account which is closed. Even though I received an email advising it had been updated. Been told I now have to wait until the payment bounces back to them for them to reprocess this which could take another 3-4 weeks. I feel as though they are just trying to prolong this all out.
Carl Flegg says
I would argue that they do not need to wait for the returned payment at all.
They have confirmed receiving your payment details, confirmed they have changed them, then paid an old closed account anyway. That is on them, not you.
Demand they send the payment to your new account, as promised, asap. The recovery of funds that they have negligently sent elsewhere, is their problem.
Sara (Debt Camel) says
Some people have found that payments were forwarded from their old account to new account through the switching service.
Lynne says
Won’t do any good but I just sent this to Wonga customer care, complaints, Chris laverty and the general Wonga administration address:
Another day another non payment into my nationwide account xxxxxxxx
What legitimate reason do you have for keeping this money from me that is rightfully mine? Please do tell me. You are now up to your own self imposed THIRD deadline and still a few of us customers are being ignored and not paid. Why have you left some of us out when others were paid weeks ago? You have had plenty of time to sort this mess out. The psychological damage you are causing is profound not to mention keeping money from me that I so desperately need.
Marianne says
No money today :( what should I do?
Lynne says
I don’t know Marianne. I’ve even told them I’m taking legal advice and it seems nothing is springing them into action. There must be so few of us left to pay now which makes it even more frustrating.
Chris Anderson says
Nor me Marianne, Wonga did say by Friday (tomorrow) so I will give them the benefit of the doubt, I’m not holding much hope though due to the lies I’ve been told before.
Could Sara let us know if payment isn’t made tomorrow what actions we could take? I’ve complained to the insolvency gateway, Wonga and my CMC with no joy (just a generic email reply) surely we have rights with the amount of lies we are being told here?
I have never experienced anything like this, it’s caused me lots of stress and numerous phone calls only to be fobbed off.
Thank you
Helen says
Hi first time post but wanted to let you know I received my payment today, I have done no chasing up just filled in the original claim form.I hope you payments soon and would like to thank Sara for the invaluable advise she has given.
Paul says
So I had the email on Saturday asking me to send proof aofdetails and address etc, which I completed on Saturday. Only to get another asking for exactly the same information! Rang them, they said details had been received but no idea when I would be paid. Just to my address or bank details have never changed! What a joke
Nats Daley says
Confused.com
I just recieved a email from wonga saying they gave my correct bank details but my payment is under review for additional validation and I have to wait a further 2 weeks …..
Was it something j said…
Have they been lying to sara ..I thought all payments would be made by tomorrow…
Now I getting pixxxd off I think I’ve bee more than patient
Lynne says
I’ve actually escalated this and written to David Dunckley himself directly. Why should his staff be allowed to get away with treating us with such contempt.
mel says
I call them this morning for a update as still not received payment.
I called Monday last week and was told bank details correct and should receive payment by Friday 7th.
Today they told my payment had bounced back as the last four digits of account number were wrong!!!! They told me that they will put a request in for this to be changed but couldn’t tell me how long the process would take.
I really don’t know what else to do, I’ve just given up on getting this money back!
Nats Daley says
Well I rang today as I’m confused.
Was told it was my bank account I said my account hadn’t changed operator then said payment will be made tomorrow…we shall see
I hope it is I dont want to continually check … good luck all
Gavin says
I called Wonga today as still not recieved payment. The lady asked me to confirm my bank details were correct so she read out what they had on the system, which were correct. She then put me on hold to check something and came back to say that the payment was originally attempted back in February, but bounced back because two of the digits in my new sort code had been swapped around. So she said that now the correct bank details are in place that I would get paid in the next batch, I asked her when the next batch would be but she didnt know for sure. So fingers crossed it won’t be long, anyone still waiting I would advise calling and ask them to read out the full account number and sort code that they have on file for you, as it sounds like that’s where a lot of the problems stem from where they entered our account details incorrectly.
Jayne says
Well phoned Wonga yesterday man was so rude, he said my email was wrong, I said I got your email n sent back banking details etc what they requested on the24/9/2019 he said I’d be getting a cheque ,why a cheque I asked he said because your email changed, had same email for years. He ended the call by saying just wait for a cheque.
Sara (Debt Camel) says
I hope the cheque will be going to the right address?
Jay says
I changed my bank details this week and they’ve not given me an idea of when. I didnt want to risk the wrong details being used. Anyone been paid into monzo account yet?
Sara (Debt Camel) says
lots of people.
Dave L says
Yes I was paid on Monday this week my details were updated in October
jj says
Rang Wonga this evening, this is the fourth time in the past 4 months to confirm my details. Bank details have never changed but address has 3 months ago. The guy on the phone confirmed my details were all recorded correctly. He spoke to his manager and basically said he couldn’t provide me with an update on my claim even though tomorrow was deadline day. He couldn’t tell me that status of the claim or give any timescale as to when it would be paid. He just stated that GT in essence had the purse strings and that Wonga had no control on how GT conducted the payments. I really have no clue how GT can operate in this fashion>. One would hope that there is a penalty clause in their contract, as they have not by any stretch of the imagination carried out the duties of insolvency practitioners with due diligence or provided value for money. GT are an absolute joke.
Tim says
Received the standard email today saying they’d been unable to pay me as my bank details weren’t valid. So I need to upload my bank statement and passport This despite every previous email having my correct last 4 digits and telling me I didn’t need to do anything.
So, frankly, I don’t believe them and suspect this could be just a cop out, excusing themselves for being so late.
But I’ll do it tomorrow and rejoin the queue at the back.
Lynne says
No payment AGAIN 😡😡
Dan says
Just checked now and no money. So I’ve been lied too. Just had enough now. How long does it take to sort out.
Chris Anderson says
Still nothing paid (you couldn’t make this up now) so could Sara answer this – if no payment is made today (which is looking very very slim) what action can be taken against Wonga and Grant Thornton ? Surely this is illegal now ?
Michelle says
I’ve waited patiently and was expecting to have it by today but nothing. I did change my bank details early in the process and like others rang to check and confirm. I have emailed to ask about attempted payments and received zero reply. 4 weeks to 6 weeks to ????? How much longer?
Rhys says
Woke up this morning on the deadline for payment and guess what??? STILL NO MONEY!!! absolute joke
Carl Flegg says
Still no money, another deadline missed.
Will be another morning of sending strongly worded emails for me while I should be working.
Hope others have had a more luck filled Friday morning!
Nats Daley says
Shall I be the first to say no payment even though assured I would get it today…
Suppose its early yet 🤔
Chris Anderson says
Just to confirm Sara, I have emailed the insolvency gateway, I’ve put in a complaint via email to Wonga, I’ve rang Wonga, I’ve rang my claims management company so were can I go from here?
Thank you
Nats Daley says
I’m just gonna wait and see if GT or Wonga will blame the corona virus for the delay in payments …
Well they’ve used so many excuses may as well use this one …
I’m done I get it we are mere plebs …
Sam says
My husband is waiting for £300. Numerous promises of payment and ages spent on the telephone and writing emails. How much longer can they expect people to wait!
Nats Daley says
I hoping Sara will use her influence to see if she can get us yet another announcement about what’s happening..
Today is the self imposed deadline right or did I dream this ….
Paul says
Still nothing…this is blatantly going to drag out much longer
Richard Mclean says
Still nothing at all. I’m spam emailing all of the complaint lines and each of the administrators until I get any response, as I’ve had absolutely no help at all and I am unable to call them, as I can’t afford the bill I had from last month, when they said id get it initially. I have the contact details of the three administrators, and will being to call them hourly on Monday if my money isn’t in, if I don’t get an answer then the week later I’ll turn up at there houses. I don’t care what happens, I have lost so much to this company and I want my money now.
Sarah says
I’ve not commented before, but like a few others I’ve not yet received my payment and I’ve not had a reply back to my email to the 3 addresses that Sara gave us. Mine was about £30, so if I don’t get it then it’s not the end of the world, but it’s been very frustrating the way that this has been dealt with.
I uploaded my details when I received the link from Wonga and then I received the same email months later and they only acknowledged they had them in February, so who knows if they are even sending to the right account?!
I have emailed again this morning and asked for an update, but I won’t hold my breath!!!
Gayna says
Email I received this morning from Wonga administrators-
Dear Mrs
Thank you for your email.
We have investigated your payment and found that it was attempted but failed as the bank details were invalid, or the payment bounced.
We have received your new bank details ending ****, We will confirm in due time when the payment has been made.
Kind regards,