The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
In October, many people with a balance still owed to Wonga received an offer to settle the debt for 25% of its value. This included some people who had made a Claim and had that upheld – the administrators withdrew these offers as they didn’t take account of the refunds owed.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors. This includes all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Pete says
Bank with monzo literally just had notification of pending payment for tomorrow fingers crossed for everyone still waiting
David Lane says
Finally been paid the money I was owed shown as pending into my Monzo account but as after 4pm you can take it day before
Lynne says
Yet another vague email from Wonga – ‘in due course’!!!!!
Thank you for your email.
The administrators are processing all redress payments.
You will receive your payment in due course.
Kind regards,
Customer Care
Gavin says
I’ve still not been paid, but had this email come through this morning, even though I already recieved the same email back in October last year. I rang a couple of weeks ago and they confirmed they already had the correct bank details.
Bank details and Supporting documents received
Dear *
Case number *
Thank you for providing us with your banking details. These have now been updated on our systems.
For more information, including what happens next and what to expect, please visit our FAQs
Kind regards,
The Joint Administrators
Tom says
I have just received first response email from Wonga. They tell me that although my bank details were correct I was a problem BATCH? therefore my payment will be in the next 2 weeks.
So some presumably are unluckily in a problem BATCH.
Tom
DC says
Had this today, yes I did confirm my details in January but only because they asked and were the same as when asked in October.
Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
In your case we received your new bank details on 19/01/2020 and updated them on 11/02/2020. This is the reason for the delay.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Does this mean another 2 weeks from today, who knows anymore
Tom says
Two weeks from today. On and on.
TOM
Lesley says
Hi, still no money and my details are correct.
I’ve emailed GT and wonga…. no reply from GT and only automated response from wonga.
Can someone provide the correct telephone number for me to ring and query my payment?
Thanks
Tom says
If details are correct nothing to worry about, you willbe paid in the next 2 weekswhich could mean tomorrow.
Stephanie Crane says
Yup, I had the same message. Here’s hoping ???
Katy says
I have still not had any payment, i have tried to ring but seems to be automated message as i was on hold 55minutes and still nothing this is also the case with emailing and automated email….
Wonder what will happen?
Vikki WILKINS says
Hi all, my redress is pending to be cleared tomorrow.
Regards and thank you
Jay says
I had an email 4 weeks ago to say they attempted payment but it bounced back, can i please update bank details, so i did, funny thing is the old details they had were the right ones,
Still nothing ☹️
sarah Whitford says
Finally got through to someone after work today. Was told that my payment was sent out via BACS today.
I did tell her I was told this 3 weeks ago but she assured me it was sent out today and checked bank details were correct. She was a very nice lady and I do feel sorry for these customer service agents as its not their doing. Only time will tell if she was actually telling the truth though. Fingers crossed x it seems to be looking good for a lot of people today.
Jamie says
Hello.
I received my payment tonight, bank with Santander. Honestly never thought I’d get it
Laura says
Same! I just checked and mine is there too! Success at last :)
Emma says
Pinch me because I think I’m dreaming, I just received my money from Wonga!!!!
Vicki says
My payment of £170 is showing in my bank with tomorrow’s date (10th March). Long time coming but glad to finally have it. Thanks Sarah for all the information and hard work helping everyone
John says
No payment yet. I think I will be number 399,999 knowing my luck 🤪
LIsa says
Just checked. Mines in! £63
Jax says
Got mine at midnight 💜 so nice not to have to worry about it anymore. Funny thing is no transaction shows up at all for it, just the balance increased.
Hope everyone else gets theirs soon with minimal fuss.
Thanks Sara and everyone else for keeping us all informed and helping through the stress
Reah says
Money came through after midnight…. finally!!
Debbie C says
My payment has just come through in Barclays, all £218 of the £5,000 I was owed but better than nothing. Paid a day earlier than was promised last week. Thank you Sarah for all your advice and thanks to the lovely people who commented on the loss of my father and my mother’s bad news with her health. I hope you all get your payments. I’m now going to use mine towards a deposit on a rented property nearer to my mum. Good luck all.
Andy says
Hello all.
First time comment but been following this thread since I got the email in January about payments being made within 4 weeks. I have just received my payment (finally!) into my bank account (with TSB.) Only £21.95 and obviously, like many others, would have liked what I was supposed to get but just happy that it’s finally sorted. Hoping those who were in the same position as me have now been paid too.
Thanks to Sara personally for keeping us all updated throughout the process. It’s been a great help.
Amy says
£213 redress FINALLY recieved. Huge thanks Sara, would have been truely lost without this website
Really hope the rest of you have the same good news to share today!!
CL says
Hi Sara,
Do you happen to know if / when credit searches, approved loans and missed payments will be removed from credit file? If this is not being done by the administrator is it possible to contact an authority to look into having this done? This is my main concern more so than the pittence repayments we have all received.
Lynne says
Nothing yet again for me. What a surprise 😡
Rob says
188.06 received today
Gaz says
People are starting to be paid now as my redress has cleared this morning in my barclays account when I checked at 4.45….hope all you outstanding people are resolved shortly and your pittance is received good luck..
Jane says
Paid this morning. Thanks Sara you have been great at keeping us updated.
Kathryn says
Got payment this morning. It’s over! Thank god
Christopher C says
Finally got mine thankyou Sara for this site and all the hard work from you
will says
Got mine this morning! think i’ll make this website my homepage as a thank you to Sara
G says
Hi all,
Just confirming I received my redress this morning.
Hope everyone gets what they are due in the next few days. Good luck!!!
Thank you Sara for all your updates and help throughout the process.
Debs says
Just checked my bank and payment has arrived at long last. Hopefully lots of you have been paid too.. The end of a long stressful wait good luck all and many thanks to Sarah for you’re patience and dedication.
Christine says
Payment received this morning, Natwest, thank you for all of your help :)
Paul says
Got my 236 this morning to i rang wonga yesterday to confirm money was bieng sent to me as i went with pemberton associate’s who are no longer trading lady on the phone said yes i will put that on your file and in it went
Liz says
Really pleased for everyone who received their money.Haven’t received mine yet ☹️
I’ve rang and emailed Wonga and The Administrators never get get an individual reply to my case. I’ve also complained to The Insolvency Gateway Service. What else can I do ?
Carl Flegg says
No money for me either, with my luck in life I wasn’t expecting it. I will be the last to be paid, if I get paid at all.
All we can do is wait until the next deadline of Friday, then they will probably extend their own deadline again…
Jo says
Just FYI – I have been told there is a new deadline of another 2 weeks from yesterday which means it is now the 25th
Beny says
No money yet for me either, I got a response last week to say thank you for being patient whilst wait wee have a slight delay 🙄. I have new bank details tht I changed last year and on my email that I recieved is was getting £57 was correct details I have spoke and confirmed these so meny times 🤞 it wont be much longer
DC says
Actual physical money in my account this morning at last.
I only recently discovered this site but still want to thank Sara for her advice.
I have used the letter templates to send to other companies as a result, I would not have thought to do so otherwise and will continue to check in for updates
jim says
WDFC-REDRESS
BGC
62.10
about time!
Stacey says
Received payment. Wrote one email to wonga on the 28th February to which they responded with the generic you’ll be paid by close of buisiness didnt happen. Wrote one email to the laverty person I received an answer specific to me. Wonga only put my details in on February 12th despite sending info etc months before. Then I just left it till this two weeks which they said on their update 9th. I bank with nationwide so nothing pending was shown
Sam says
Finally!!! Received my money this morning never thought this would actually happen and I’d be one of the unlucky ones. Thank you Sara this forum has kept me sane over the last few months and it’s now finally over 😁
Kevin says
Same. Here payment pending for tomorrow
Thank you Sara. Been reassuring to read all posts and not think I’m the only one in the same predicament
Rach says
Finally payment has shown, not the £2590 I was expecting before wonga went into administration but it’s something. Saga over.
Thank you sara for all your updates and help in this thread. Without this forum I think I would have went crazy thinking I was the only person not getting paid.
Lisa says
Finally got my payment of £556.
Sara – thank you for being such an absolute star through all of this. Your advice and the forum provided here has been incredible these last few months. I can’t even begin to think of how isolated I (and I am sure, others too) would’ve been left feeling without this constant sense of support and community.
If anyone kept waiting hasn’t lodged an official complaint yet and is thinking it doesn’t matter now, I just want to forget this episode etc. please remember that there will be administrations of other pay day & high street lenders in the coming years. If this case isn’t made an example of by the powers that be, we and others may have to go through this whole long, painful, drawn out process again. The 10 mins it takes to complain now could save weeks of waiting for communication and payments next time.
Hannah says
I haven’t got mine 😫😫😫
Laura Jones says
I have just waited and haven’t sent emails or made phone calls. They emailed me in January to say they had updated my bank details but since then I’ve heard nothing. :(
Lauran says
Not got mine and nothing pending 😥
Lee B says
Still nothing…. I bank with Lloyds. Pretty much given up to be honest. What an absolute nightmare this whole saga has been.
Dai says
Hi all,
I can see my redress will clear into my account tomorrow.
Now wonder how long it will take to clear my credit record.
Regards
Dave
Ps….thanks Sara
Teddy says
I have received my payment of £125 this morning, I bank with Barclays. I feel relieved. Light at the end of the tunnel. Closure at last for me! Hope everyone get paid too. Thank you for all your support Sara.
Michelle says
Thanks Sarah in my bank this morning end to it all now good luck everyone else x
Emma says
Finally mine is in this morning. Time to end this one with thank goodness. Won’t hold my breath for quick quid payouts. Good luck to everyone else still waiting I’m hoping you have your payments by the end of the week
Derek says
Got £136 this morning ….it’s finally over thank you to Sara who has been like an angel , thank you
Everyone who hasn’t been paid it’s coming by Friday spoke to wonga manager yesterday and I was told it’s all went through and 13 th will be last day of basically wonga . It’s over
Natalie says
Finally I have my payment pending for tomorrow!!!! It is finally over! I really hope that everyone is paid by the end of the week. And Sara thanks for everything, this site has kept me sane through all of this, never felt alone in the situation
Joe says
Hi guys just wanna say I got paid today Tuesday 10th of March, I bank with Natwest. Thanks very much for the comments on this blog they have been so much more helpful than wonga staff and thanks Sara obviously.
Samantha says
Money finally went in my account this morning – only £52 but glad its now done with,
hope everyone gets theres soon.
Nats Daley says
Looks like im batch 2 no payment as of yet
Marc says
Finally been Paid today
simon says
Finally, closure for me on this sorry affair. I hope everyone still waiting gets whats due before friday.
Thank you for all your help sara.
Stephen says
I Finally got my redress of £308 this morning after weeks of chasing it up. I would like to thank Sara for all her assistance and hard work she puts into running this site.
JP says
The more people complain to the appropriate authorities – Insolvency Gateway – as pointed out above – the better! The more complaints about the payday loan administration industry the better as the more that collapse the more chance Government is on our side which could mean FULL payouts. Hang in there if you’re still waiting. It’ll come. Get onto your MP if possible. Submit affordability complaints and keep the dominos falling!! WE WILL HAVE JUSTICE x
Liam M says
Payment finally made. I’ve had minimal contact from wonga and no confirmation of when the payment would be made and no pending transactions. Just appeared this morning The 10th.
Jim says
What happens about any negative entries from Wonga on our credit records?
Sara (Debt Camel) says
All the debts being refunded should be deleted from your credit records in the next few weeks.
Emma says
Hi im still waiting for mine hopefully it be this week
Dan says
Finally my £285.52 has appeared in my Monzo account so it will be available from 4pm today.
Good news – thanks all and good luck
Paul says
Just phoned again only on hold 3 mins not bad. Just been told should be in this Friday or next Friday. Now starting to think they are just laughing at me.
Hope they get there finger out and sort it ASAP.
Alexander says
I’ve just got off phone to wonga .badline hardly understand what the lady was saying. Apparently payment was made to my account yesterday so should be in my account soon. believe it when I see it .
Jo says
Unfortunately I just received an email saying that mine could be another 2 weeks – apparently as my bank account details were provided late (provided in Jan). I only got told this due to complaining. No proactive contact to say that the deadline had been extended again. :(
GimmeMyMoney says
Received today. Thank goodness that’s over.
Thanks most of all to Sara.
Terry says
Payment finally made to my Barclays this morning. I was one of those who’s details had never changed etc.
Fingers crossed for the rest still waiting
Becci says
I have been paid today directly into my bank and used a claims company.
Thank you Sara for all of your help!
John says
Just contacted payday loan claim. The money was sent to them (against my instructions, some time ago). They did not feel it necessary to tell me. Now I play the waiting game with them.
Angry geordie says
Not a penny for me either. Absolutely sick of this now, I just want my money and to wash my hands with this awful company and the years of struggle they caused me. I’m only owed 77 pound but I’m willing to do anything to get this money. How hard is it to send money? I send cash all the time in seconds. Needs to be sorted soon before I take this further and turn up at the administrators House and ask for it in person.
Sara (Debt Camel) says
Have you complained to the administrators? To the Insolvency Service gateway? details of how to do this in the article above.
Shaun says
Received nothing as usual, sent emails to all 3 ips with no reply, also filled out complaint form
Jade says
Hi – I’m a little behind on this. I received an email along with everyone else confirming my redress amount (£450) but no payment since. My bank details have no changed and I did not need to reconfirm them. What should I do to chase this please? Many thanks
Paul Reid says
Really pleased for people who have received their money today, unfortunately I am going to have to write mine off as it seems to have vanished in to thin air!! Company has been a shambles from start to finish so I guess this Is a very fitting end.
£199 gone
Sara (Debt Camel) says
Are they saying they have paid some account you don’t have access to? Or what?
Paul says
Hi Sara yes my old account by mistake, however that account has been closed for 3 years and the bank have said it would have bounced back within 24 hours. This was 2 weeks ago, Wonga saying the payment was made successfully and has not bounced back, the bank don’t have it. Wonga not willing to pay again. Wonga asked me to get proof that the account is closed but the bank can not do that as I am no longer on their system so I’m stuck. To be honest after chasing this for months to now being told this I don’t have the effort to carry on anymore
Sara (Debt Camel) says
As Wonga have admitted that this was their error to pay the old account AND as they told you last week that you would be paid this week, I think this is worth pursuing.
First I would put in a complaint to the IPs if you haven’t already done so. And follow up with a complaint to the Insolvency Service Gateway if the complaint to the IPs doesn’t work in a couple of days.
I would talk to your old bank again. All you need is an email or letter from them confirming that you account number 999999 was closed in 2016 (or whenever) and that you no longer have an account with them. If they won’t agree to do this over the phone or in a branch, then say you will be sending them a subject Access request for the information. If you look on the bank’s website there is normally a link labelled privacy or something like that. That should tell you how you request a copy of your information.
Paul says
Thank you Sara, I have raised my complaint with IPS last week, nothing back of yet from them.
I have tried in branch with the bank, tried over the phone and i am seriously getting no where. Asked for a letter saying i am no longer with this bank too, nothing. I really don’t have the energy or will power to carry on anymore. This has been months now, one excuse after another. I can’t do this for any longer.
Thanks for your help.
Mikey H says
Payment received overnight to my Nationwide account. I was one where my bank details did need changing. I changed these on the 21st Jan but didn’t receive any acknowledgement until mid Feb. i have literally had this website up every single day since mid January. glad to put this one to bed. However due to Sara’s help I am now pursing other payday loan lenders. Quick Quid, Lending Stream, Uncle Buck, Mr Lender, Payday UK and 247Moneybox.
They were very dark times but this site has genuinely helped me and knowing that there were so many others that have been through similar situations had given so much comfort.
Jo says
I finally received my money this morning into TSB account . Thankyou Sara for all advice . All the best to everyone who still waiting for money to be paid .
Paul says
Morning All,
Still waiting unfortunately Ive now had to use my only available route to credit my credit card to pay crucial bills.
These people have absolutely no accountability for the delays in their own process
I don’t think they have done this on purpose, however questions need to be asked wether they are fit to act as insolvency practitioners when they treat creditors with such dis-regard.
Ian L says
I finally received my money this morning into Nationwide account . Thank you everyone for all the support and I hope those who are still waiting, get paid soon.
Jon says
Finally got mine. The FO originally awarded me £7500 and I got £326 back. Thanks so much for your efforts Sara.
This whole experience has taught me that sub prime also means sub human. None of us have the same rights as a PPI claimant. I really don’t understand why such discrimination isn’t being challenged by someone in the legal profession????
Mark says
Still received nothing. I have contacted multiple times and staff are rude and unhelpful giving a generic answer and when questioned story changes. I am happy for those that have received their money but think it’s an absolute disgrace that some people are left to wait 6weeks before payment despite following all the steps they are meant to .
Amanda says
No payment still just spoke to Wonga and apparently they paid me last week in February which they havnt as been checking my bank daily and they have correct details so now I have to wait to see what has gone on so I’m just going to write this off now and if it goes in it goes in it’s a joke
Liz says
Please don’t write it off !! It’s YOUR money. IF wonga are telling the truth when I spoke to them earlier the last remaining repayments were made yesterday by BACS. So we should have our money in our accounts on Thursday.
Liz says
Just rang Wonga and got through to someone straight away who advised me mine and all the remaining payments were made yesterday by BACS. She confirmed by sort code and account number and the amount.
Lynne says
If they were made yesterday it should be in your account? And it’s not!
Sara (Debt Camel) says
not if it’s a BACS payment… which takes three business days usually.
Lee says
I got through and they confirmed all 8 digits of bank account and sort code, but told me that she didnt know when i would be paid!
Gayna says
God I hope that person was being honest! I just want this to be over with. The thought of waking up on Monday morning still with no payment and having to start emailing and phoning again is a horrible thought.
Fingers and toes crossed over here ;)
Leigh says
Finally got paid! And today is also my birthday, funny how things work out!
Good luck to everyone and thanks to Sara for this site 👍
Katrina Hirst says
Could any one help me
I spoke to wonga just now they saying they sent it to my bank account but nothing in there just phoned nationwide
They said if a bacs payment takes 3 to 5 days so still waiting
Wonga couldn’t tell me when was sent. Which isn’t very helpful
Sue says
I got my redress payment today (RBS Bank). I did receive the standard email yesterday stating it could be another two weeks until I received payment – so don’t give up hope. These payments are coming through earlier than expected.
Sam says
Still haven’t been paid its become a complete joke!!
Chris says
I’ve just contacted them. They’ve told me that they’ve paid it in to an old bank account which is in a DMP. Even though I emailed them to make sure the bank account details had been updated, and even though I rang them 3 times to check they were paying it in to the correct bank account, they’ve got it wrong. The attitude of the person I spoke to was “it’s your account and the payment has been accepted, so jog on”
So that’s the end of my journey with trying to get anything out of them. What a waste of time.
Laura says
Well I finally got my £688 today. I had paid my last debt off while that case awaits ombudsman so the leftover £92 I’ve donated to local food bank as a token of My thanks for all your help and advice over the years Sara. I first complained in Jan 2017 to wonga and was offered just under £4000 that figure was agreed at £16,004 and FOS but we all know what happened however it’s the end of this horrible journey for myself.
I hope everyone vents their anger constructively and complains as Sara has explained in her articles so that lessons can be learned and change can happen within the industry. Things don’t change unless you act, stand for something or fall for anything!
Lynne says
The people that have been paid today/this week. Did you change bank accounts and send new details to Wonga? I’m just trying to see if there’s a theme here.
Louise says
My bank account had changed and new details sent to wonga in October. Which they confirmed twice in email and also over the phone. 04/03 I was asked to provide bank details again plus photo of bank card and driving licence, which I do. They then confirmed they had updated it again by phone. Also an email sent. I was also told they hadn’t attempted to make payment to me yet as I was part of a batch that still needed validating. So no payment had failed or bounced back. It just wasn’t made. Received payment this morning. But still received an email from wonga today saying my bank details have been updated on 04/03 and should wait up to two weeks to receive payment. (I already have)
FJ says
I bank with HSBC, an account I have had just after I took the loans out from Wonga. There is a redress payment pending for tomorrow but mine is over 30 pounds short than the confirmed emails and calculations. I am so pleased that lots of you are getting your due funds. Where do I stand please Sara with the shortfall? xx
Sara (Debt Camel) says
I am afraid you need to ask the administrators why you have not been paid the amount they notified you you would be paid.
it is possible they are making two payments to you, but you should have been told about this.
Lee james says
Am I the only person left to be paid! I’ve given them (on request) my details over 4 times! Including card and proof of identity . I guess I’ll never get my 4.3% .
Laura Jones says
I’ve not been either :( good luck hope it happens asap for you!
Lauran says
I’ve still not recieved payment even after receiving a call from Mark GT assistant last Friday, promising I would be paid Monday. I’ve rang up today and their now saying it’s going to be longer as I’ve only just uploaded new bank details.. I uploaded my bank details in January despite having the same bank account for over 20 years..beyond a joke now.
Caroline says
Hi,
Sorry if this has already been covered. I have received no payment yet and so have just contacted Wonga. They said my money has been sent to a claims company that I have never heard of or used -Baring’s Law. I was told to contact them, which I just have but am getting no answer. Why would my redress have been sent to one of these companies? I claimed for my redress directly through wonga and my bank details are correct.
Sara (Debt Camel) says
I suggest you reply to the Administrators (contact emails in the article above) saying you have been told your refund has been sent to a Claims Company called Barings Law but you made your claim direct, not using any claims company and you have never heard of that firm. Say you expect the Administrators to pay you as a creditor. If they want to reclaim the money back from a claims company that is nothing to do with you.
Laura Jones says
I have just called them. They have paid it into my old account which I am overdrawn and owe money too and haven’t used for years. I got the email to say they had changed my bank details to the new ones but the advisor on the phone said it wasn’t done in time and therefore it’s gone to the old account. She couldn’t tell me when the payment was made either. I feel gutted! :(
Will says
I still haven’t eceived my payment of £333 despite confirming bank account details in October with Wonga (which haven’t changed in 20 years). I finally phoned Wonga today have given the benefit of the doubt and reading others comments over the last few weeks. I was told that they have sent out a cheque to the house i haven’t lived in for 10 years. I asked why it had been sent as a cheque and not a bank transfer as was clearly communicated to me in my settlement email and all other correspondence. They told me that as it was an old account they decided a cheque would be the best option. Yes that clearly seems the best option for an account that i had 12 years ago and likely would have moved house by now. They then told me that they would investigate but were not sure what they can do about it. I feel extremely let down by the whole process and am unsure why our addresses were not double checked (like our bank account details were) if this was GFs route of action for some of the redress payments. @Sarah – are you able to orovide any assistance in what i need to do next in my case to receive the payment correctly?
Sara (Debt Camel) says
I suggest you send the IPs an email (address in the article above) with the subject – COMPLAINT saying you have no idea why they sent you a cheque without telling you, that you bank accounts had not changed and that you had confirmed it in October, that you haven’t lived in that house for 10 years. Say you expect them to send a new cheque to your current address which is …. or pay you by bank transfer which is what you had been expecting.
Ruby says
I have just made my first ever call to wonga. I couldnt really understand what the man was saying but what i could get was that the claims company ive gone through have made a dispute against my payment? I cannot get through to the CMC today but will try again tomorrow. I called them a week ago to see if they received payment they said they hadnt but never mentioned any dispute. I have had confirmation that the payment is to come directly to me and not the CMC. Im so confused now.
Matt says
I have finally been paid. I didn’t change my bank details throughout the whole process and was told I was in a ‘bad batch’, whatever that means. It was paid in to my Halifax account. I hope everybody gets paid soon and thanks to Sara for creating this community.
Stuart Wetherill says
Still waiting like some others, If these administrators said it was dark outside I’d go and check..
I would like to know why were are selected to be paid last. My claim was sorted mid last year and they’ve confirmed my bank details twice last year even though they didnt change. So if it was sorted last year Why am I amongst the last..
S hughes says
I have been passed from pillar to post since this whole debacle started. I’ve had conflicting emails every single time I’ve had any kind of response. Telling me they’ve paid and it will clear within 3-5 days, to telling me it will be sent within 14 days, to it was paid but bounced back as I had not updated my details, to them having my updated payments, they paid it into an old account then confirmed my new account but still asked for updated details. I’m so angry and stressed out by the whole situation. I’ve not had a single response from a human they’ve all been automated! I’ve phoned countless times and they have stopped taking calls?! I’m at a lose as to what to do next? Please help!