The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
lewis coffin says
Has anyone been paid from clear law. I heard they got a batch of payments from Wonga last Thursday. I am yet to receive my payment from them
Roy says
Clear law had mine and my money is on its way
Dawn says
Clear law sent me this email:
Dear Dawn
We have been contacted by a number of Wonga customers today stating the same thing.
I am afraid that Wonga have misled you, and many others, as we have no connection or relationship to Payday Refunds, and most certainly have not taken on any of their cases. Equally, I can confirm that Wonga have not sent any funds to us for their customers. If Wonga did send funds to us in error, these would be returned, but presently that has not happened.
I have reported the issue to their Operations Manager this morning, and he has confirmed that a couple of their agents were providing the incorrect information to customers, however if you contact Wonga again they ought to be able to update you with the correct information.
Kind regards
Ben
________________________________
I just don’t understand????
Lee says
Hi There,
I called wonga.Gave the man my details.
No problem,very polite.Was able to advise the payment was sent.
To claims co .On the 15th of february.
Then emailed this over to me to confirm.
I have now sent this email on to claims co.
As I can’t get a phone number for them.
I have looked at the forum before.
Has been very helpfully.Good luck everyone gets there mediocre amounts.
Compared to there actual claim.
Pamela mulligan says
I’ve had a email from a company called imgran toft saying they need my bank account to put the money in my account!!!! No way am I giving these out Wonga has my details and still no money in
Sara (Debt Camel) says
did you use IT as a claims company?
Elise says
I called twice to confirm my account number ie last four digits and they confirmed they were correct and to check my bank, and the payment didn’t arrive so i called them back and they said i am one of a few that weren’t paid either due to incorrect bank details or due to bounce back! i called them and asked them to send me a change of details form as they couldn’t confirm any more of my information they have on file!!! 3 days later still no form!
Exasperating!! i have followed your advice and emailed the IP’s , fingers crossed its both rubbish and comforting that there are others in the same position as me! very grateful for this sites information
Liz says
It’s Sara (Debt Camel) whos the one that’s been doing an amazing job of keeping us all informed all day, everyday and helping all us unwilling wonga victims with advice and daily updates and being a fantastic support and sounding board so I for one would like to thank you Sara for your support whether we get our money or not now I will definitely be checking out debt camels comments/blogs from now on 😉
Emma says
I seriously don’t know what the hold up is with GT and Wonga. I’ve just received a redress payment from Sunny loans within the 30 days as promised. Admittedly Sunny aren’t in administration but at least they did what they said they were going to do.
Sara (Debt Camel) says
that would be the difference between paying a few hundred people and a few hundred thousands of people. I don’t think GT have done a good job, but it is a totally different order of magnitude problem to Sunny’s.
Rashley says
Hi Sara,
Thanks for all your help, this forum has been invaluable. I have to say though, that I have no sympathy for GT at all. They employ 50,000 people world wide and, presumably, pay them every month without issue. HMRC manages to pay Millions every week/month, almost, without issue. If GT cannot handle payments of this magnitude, should they have been appointed in the first place ?
I have raised a complaint with the 3 IP’s and via the Gateway, however, surely, at some point this becomes a complaint against the administration practices of GT, rather than their handling of the Administration process. I believe all Finance Companies are required to have a Complaint Procedure, with the standard 8 week turnaround, so at some point can the entire 40,000 of us put in a claim for D&I against GT, rather than GT as the Administrators of Wonga ?
Just a thought.
Sara (Debt Camel) says
“I believe all Finance Companies are required to have a Complaint Procedure, with the standard 8 week turnaround”
That sounds like FCA rules. Which only apply for FCA regulated business. Administration is NOT regulated by the FCA. You may think that is unreasonable but it is the way the law works at the moment.
You may think it’s bonkers that the administrators are personally liable for the conduct of the administration, not the firm they work for. I agree! But that is the way insolvency is regulated at the moment.
The Insolvency Service is carrying out a review of the monitoring and regulation of insolvency practitioners, see https://www.gov.uk/government/publications/review-of-the-monitoring-and-regulation-of-insolvency-practitioners. I submitted evidence to that review last year, including saying that the firms should be regulated, not the IPs individually. So did many other debt advisers eg http://www.moneyadvicetrust.org/SiteCollectionDocuments/Policy%20consultation%20responses/Unilateral%20responses/Money%20Advice%20Trust%20response%20to%20Insolvency%20Service%20Regulation%20of%20Insolvency%20Practitioners%20consultation%20paper.pdf.
Rashley says
I think ‘Bonkers’ sums it up nicely !!
So, effectively, it is the Three IP’s that owe is the money now, rather than Grant Thornton ?
Sara (Debt Camel) says
they are responsible for the conduct of the administration. It isn’t coming out of their personal bank accounts.
Kieran says
Just called clear law again they have pay day reclaim cases. Not pay day refunds. Goodness knows where they have sent that money then! ;(
Dan says
Oh god dunno where that money has gone then ☹️. I’m gonna hold out till next Friday. If I don’t receive it then dunno who to turn to. I gave my bank details in October. I also rung Wonga and the man on the phone confirmed them to be right
Tom says
I repeat I have a simple case all details correct and checked, no intermediary and all emails received.
Still no money £134.
This proves clearly theyhave messed up since my case is the simplest on here.
Tom
Lee says
I am identical to this, its nonsense that we have not been paid!
Ross says
Tom,
I’m in the same position as you and I dare say so are a few others. £200.70 I’m waiting on. They’ve ballsed it up, simple as that.
mb018538 says
I’m also in the same boat as many others on here.
If GT don’t send these payments across by next week, what happens?
Why should some people get what they are owed, but not others? I was counting on receiving this money back, only to get nothing. I’m very sceptical that any of us will see anything even by next week with all these fobbing off lies. Then what? Surely they can’t just muck it up and wash their hands of it?
They have no reason to delay mine (as many others) – all the correct details were on file months before the dividend was even settled. It’s just a complete hash job.
Paul says
Same Tom, everything correct and still nothing.
Tony says
I’m the same Tom,
No reply from the mystical 3. Do they think we have idiot across our heads. It’s exactly this sort of stuff that makes people feel neglected, lied to and used. This is yet another example of the rich and powerful saying one thing and doing another. Why can’t they just tell us what happened!
I even explained how my family are struggling and I am a vulnerable adult with disabilities, just lost my job as a result. The money I was to receive (that I had budgeted for as they stated we would get the money), was for phone, internet, minimum credit card repayment and council tax, none have been paid and who will suffer the consequences, certainly not them. No reply whatsoever.
Wonga confirmed they had the right details in an e-mail, took a long time after but they did. Haven’t used a third party.
Laura says
I don’t think we need any proof they have messed up, it’s clear to see! I am the exact same situation As you still no sign of my £688.
Jen says
Exactly the same situation here. There’s no valid excuse or reason for the delays.
lee says
Me too this this is the email I got back today
Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.
And I should get in a couple of weeks
John says
I was told last week that my payment had been sent and I should get it over n three days. It’s over a week now and I’m still waiting. Blatantly a lie. My Bank account details haven’t changed for nearly twenty years. GT have completely messed this up and under estimated the size and scope of this project. I have complained through the IP gateway.
Paul says
Surely we are going to get an update before weekend? How is this acceptable??
Kieran says
Just called GT team. Helpful lady. Was surprised wonga will not confirm whole bank account number and sort code. I’ve been told numerous times by wonga they can only confirm last 4 digits. What good is that? She is going to email one the management team and get back to me
Paul says
Good Luck with that Kieran, I was told that last Friday, 1 week on no update, no response.
Liz says
Yes I’ve received that email before too. Another lie to fob us off. They must think we are stupid telling us last Friday the rest of the money will be paid within two weeks, so a weeks gone by, are they going to make all the payments before next Friday ?
It’s incredible Grant Thornton seem to be getting away with this. What can we do to get them to pay OUR money to us ??? Like many of us I’ve emailed and rang but either get a reply they are obviously sending everyone or no reply at all. I’ve complained to the Insolvency Service gateway too. There’s obviously a reason why they are not paying the remaining claimants. All will be revealed one day but doesn’t help us now,
Amy says
I confirmed account number yesterday with a lady from wonga. It seems to be different for each and every person you speak too, even within the same company.
CJ says
What a shock, still have not received my money, its beyond a joke now.
What is worse about this is people like myself have taken these loans as a last resort who often suffer anxiety are now made to feel worse.
You could not make this up
Add says
Not recieved mine either . None of my details have changed I’ve had no reply from emails and I don’t have time to call . Such a let down I’m expecting not to get it . It’s passed disappointing now
Paul says
Wonga admitted my details were correct, however they admitted they sent to old account and it was an error on their behalf and would investigate why this happened. Old account has been closed for over 2 years. This was all 2 weeks ago, no update, no funds transferred to the correct account! Surely if they admitted making the mistake they would be doing all they can to resolve it?!!
Paul says
I have FINALLY had a call back from Matthew at GT.
He apologised for my funds being sent to wrong account, Told me no payments will be made today. He said i would likely see my funds end of next week but possibly into the week after. So don’t get your hopes up folks, further delay are imminent!!
patricia dessard says
Dont know if this helps anyone, but I’ve really appreciated everyones comments over the last few weeks so thought I’d contribute. I finally got through to wonga who told me they sent my claims company the money two weeks ago, despite them telling me last week it was still processing and coming direct to me.
I called my claims company (once wonga told me who they were!) And they said they got the payment but that they suddenly received over 14000 payments that they had been expecting to come to us so now they are trying to catch up and send cheques put which they expect to do in the next two weeks. They were very apologetic and definitely not impressed with the way wonga/ GT has handled this either
John says
Sara – when you were informed last week that they expect to make the rest of payments over the next two weeks by BACS. About 22,000 this week, about 13,000 next week – presumably you had been in contact with someone from GT ….have you heard anything from the same person or dept as to why this has not happened (the 22000) ?
Sara (Debt Camel) says
I have asked today if the payments have been made this week.
GimmeMyMoney says
You would have expected at least one person on here would have been in the 22k if payments had been made this week.
From the number of comments on here of people still expecting payment, it’s not possible that we are all in the 13k
Peter says
Is anyone using Allegiant? I’ve spoken to them and they say they don’t get payments, I also never instructed Wonga to pay Allegiant, but given various messages above about CMC being paid I wondered if anyone was also using the same CMC.
Hannah says
I am the man I spoke to yesterday was really helpful, from both and they are chasing it daily. To be honest I have given up now I can’t be bothered to chase it any more
Victoria Moseley says
I use Allegiant and have had no payment as of yet.
When I contacted Allegiant their response was “The administrators have advised that they are running slightly behind on the Wonga refunds and that the settlement will be processed by the 16 March 2020. We advise that you wait for an additional 2 weeks and let us know if the funds have still not been received.”
Rob says
Hi Peter,
I used Allegiant, they told me that the dont get payments sent to them and that they had been told of the two week delay by the administrators. Wonga had my correct bank details
Chris says
Wonder how long before they use the Corona virus as an excuse not to pay us, I’ve use Allegiant for my claim too.
Lynne says
It’s rude not just to keep us waiting for our payment but also to ignore our messages. Unprofessional and disgusting behaviour.
Shaun says
Another week passes with no payment, they could drag this on for years with excuse after excuse, and we have extinguished all complaint avenues
Gayna says
Like everyone else I’m so fed up with this whole carry on!
I had to update bank details and when I’ve spoken to Wonga staff they’ve all me very polite and helpful and the same goes for emails I’ve received back from staff at Grant Thornton but the lies on top of lies are getting a bit much.
We were told by 28th of feb then oh no wait it’ll be another two weeks and now people are reporting on here they’ve been told another week on top of the extra two!
Come on! Just some honesty and human decency would be really appreciated way this point!
I’m sick of checking my account daily and it will be a huge relief to be done with this whole situation!
What is going on with our money?! :/
Gary says
Had same bank account for 40 years and still not had my payment paid in to my account
Moi says
Well today I received an email from Wonga complaints saying a cheque has been issued to my address. The address is correct they haven’t said when the cheque was sent I have asked for that information. But no reply as yet
Also I have told them for about the 5th time that my bank account has never changed so why a cheque. Seems like delay tactics
Debbie C says
Just received a phonecall within minutes of sending the following email to Daniel Smith, all the details are true and not a sympathy thing. I was told that I should expect payment to my account by the end of next week but most likely on Wednesday. The lady who rang me was very apologetic and sympathetic of my situation.
Dear Daniel,
I can really sympathise with the mail and phone calls you all must have received regarding these late payments. I dont want to add to that stress in any way. I would just be grateful if you could possibly let me know where my money is or if/when I will be paid. I only worry about this as with my father passing and my mother just being diagnosed with cancer, I’m having to relocate back to my home town and need the money I’m owed towards a deposit. If it wasnt for this situation, I wouldn’t be persuing this so desperately.
Yours hopefully
Miss Debra C***.
Gayna says
Sorry for tour situation but pleased to read your message. I’ve found the same, if your decent with them there decent with you and more responsive.
I can cope with the end of next week, fingers crossed Wednesday for payment. To be honest I can cope work another week or two if the situation was explained so I can understand and sympathise with the delays.
I think they’ve been a bit ambitious from day 1 and realised as the weeks ticked it was going to be a much heavier task than expected payments tens of thousands of people who may or may not have accurate bank details etc etc.
I’ll have a glass of Prosecco when it’s all done and dusted that’s for sure.
Neil says
They should have no sympathy. They knew the size of the task etc. If the situation was only one that had been created by customers in either giving incorrect details or not updating their details that would be understandable and people would only have themselves to blame for the delay.
What they haven’t been is open and transparent in explaining to the many people who have never changed their bank accounts from the ones Wonga used to take money from.
They’ve consistently provided inaccurate information that people have quite rightly initially accepted as being correct.
The situation is now akin to politics and nobody believes anything anyone says anymore.
It goes well beyond being unprofessional, basic communication is lacking and the whole sorry mess is a chaotic shambles.
Neil says
After posting this I emailed GT asking for a non generic email response. Within 30 mins I received a reply stating mine was one of the payments that had been held back due to it requiring additional verification checks, whatever they were i don’t know. My bank account no changed for 40 odd years.
The email went on to confirm the amount I’m getting, the account it is going to and stated I will get it at the latest the end of next week.
Debbie C says
Thank you Gayna and good luck too.
Tracy says
Good luck with everything, stay strong!
Debbie C says
Thank you Tracy good luck with your payment if you haven’t received it yet.
Dunc says
Does anyone have a number for Clear Law please where they have actually spoke to someone ? I made my claim with Payday Reclaim back in 2018 and even though i confirmed my bank details with Wonga I’m guessing there is a possibility that Clear Law have my money ?
Lauran says
Received this today from ZA customer care Wonga when I sent a email asking when I would be getting my money!!
Dear Customer,
Thanks for your email.
The email address you are using is not registered with us.
We’d love to help you resolve your enquiry, could you please reply to this email with the following details so we can identify you:
Full name and Surname:
ID number:
Registered Email Address:
Alternatively you can call us on 0861 966 421 to discuss the matter further. We’re here to help between the hours of 8:00 – 18:00, weekdays and 8am – 1pm Saturdays and Public Holidays.
Kind regards
Customer Care
0861966421
Wonga
Kirsty says
I’m due to get my payment form wonga itself not through a 3rd party have tried calling and emailing and had no response to any of it
Matt says
Still no payment! Why am I not surprised?
Maybe a late creditor has come in with a claim.
To be honest I’ve now written this payment off.
Sara (Debt Camel) says
The time for submitting claims passed long ago. That is not the cause of the problem.
Fiona Snowden says
I still have not received my money. Called them last week and they advised that it should be in by tuesday/wednesday this week..still nothing.
Tried calling them today and it doesnt even ring cuts off straight away. Do we know if the number is still working or have they decided not to speak to anyone anymore.
Kieran says
Guys dont forget to keep reviewing grant Thornton on review sites. 1 star from me
https://uk.trustpilot.com/review/www.grantthornton.co.uk
Lee B says
I’ve just received an email to say thank you for providing my bank details and supporting documents….. I supplied them last October! And had a confirmation email at the time to say they had been received and updated on the system? Wondering why I’m receiving it again and has anyone else had this?
Lee says
I sent my email earlier to claims co just received my money less there fee.
Lynne says
So does it seem that people who went through a third party are getting their money through now then? I’m waiting on £551 which I’m totally desperate for.
Eve says
I have just recieved my payment from my Claims company minus their fee.
Lorna says
Hi
Have posted a few times over the last few weeks
I have tonight finally received my redress from the claims firm I went through minus fees but would of had to pay that anyway
I hope everyone still waiting finally gets what they are owed and don’t have to wait much longer
And I would like to thank Sara for the great work she has done with her help as if it wasn’t for this site I would never have put in many affordability claims which I have had upheld in many of the cases I have complained to
Next 1 is WDA in May let’s hope it’s not a shambles like Wonga
Good luck everybody x
Sara (Debt Camel) says
I’m not publishing any comments over the weekend.
See you all Monday.
Sara
John Holmes says
“Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.”
Just has this gem off Wonga. What additional review? What validation?
This is silly now.
Paul says
Are they now taking the pee….generic email to all I’m guessing saying bank details are wrong, and that two forms of ID are required. And then go on to say if this isn’t received within a week then there won’t be payment made. Absolute joke I am fuming. Account details have never changed and I’ve called up to confirm them, weekend ruined
andrew Turner says
Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Chris Anderson says
Is anyone using Ashley Howard as their CMC? I think their correspondence has been very poor from start to finish, I’ve had to deal with Wonga and the administrators mainly myself, Ashley Howard haven’t kept me updated and even sent me an personal email meant for someone else, put it this way I’d no way use Ashley Howard again!
Gavin Osborne says
Hi
I use paydayloanclaimuk.com
When u click make a new claim it forwards to sanderson and drake
Has anyone else used these it appears my company are no more but when i called sanderson by mistake weeks back they had no idea of my wonga but maybe they have switched since as coincedence
Sara (Debt Camel) says
if a claims firm you had no dealings with tries to charge you a fee you may be able to complain.
Chris says
Its eight days since I complained to the IPs directly and I’ve received no response (or payment), so today escalated using the gateway as directed above. Thanks again, Sara.
Jayne says
I’ve yet to receive my payment never changed my bank details but have moved address. I sent an email to the three people named by Sarah. I received a response from someone else “ I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga). We are looking into your matter and will provide a response as soon as we are able.” But nothing more. I’m out of the UK for the next three months and its frustrating having to chase them up! I didn’t make my claim through a third party have the same details. Stuck with what to do… almost given up
Claire H says
I’ve just had a look at my credit report and all the wonga ones have gone YAY!!!
Kieran says
Excellent Claire. What credit report do you use. Ta
Sara (Debt Camel) says
see https://debtcamel.co.uk/best-way-to-check-credit-score/ for how to check all three credit reporting agency record for free.
Sara (Debt Camel) says
Sorry all this mornings comments have disappeared!
The good news is that a lot of people have reported that they can see a payment pending in their bank account for tomorrow, Tuesday
AE says
I bank with first direct and I have a pending payment for tomorrow, finally over
Andrew says
Payment now pending due to clear 10/03/2020
Lynnee says
What bank is that Andrew?
Andrew says
This is HSBC, bank details were the same as they would have had on the previous account. £355 due.
Lynne says
Ah ok so it seems a lot if today’s payments are with HSBC/First Direct. Cheers. Nationwide for me – here’s hoping!!! £551 🤞🏻🤞🏻
Sara (Debt Camel) says
That is because only HSBC/First Direct & Monzo show pending payments. People who bank with other banks *may* have a nice surprise tomorrow. Or not.
William Fenton says
Payment pending for tomorrow , finally! Not quite the £3398.99 I was originally told but I’m glad this is finally over.
ruth corbett says
Hi Sara,
thanks for this.
I have not been paid.
My bank details have not changed in 30 years.
I have not used a CMC
Should I be worried?
Thanks for your help
Ruth
Sara (Debt Camel) says
The administrators told me 10 days ago that they were paying 22,000 people last week and 13,000 this week.
It may be that the payments people are getting tomorrow and the 22,000 group where the administrators put in the BACS payments to the banking system on Friday. And that 13,000 more will be paid “this week” which may arrive in accounts next week…
But if you want to know what is happening in your case, you need to talk to the administrators. See article above.
Lula says
Thank you Sarah but the administration team only send generic emails and aren’t supporting us at all.
Wonga are reading from a script they have been given so I’m concerned that they will gradually swindle numbers down but there may be some thousands who won’t get laid and they will expect us to just accept it.
Sara (Debt Camel) says
if you have emailed the administrators and not got a reply saying what has happened to your specific case, then I suggest you send in a complaint to the insolvency service gateway.
The problem with generic responses is how do you know if you are one of the people who was sent a cheque a couple of weeks ago and it hasn’t arrived? Or where they have paid a claims firm you have never heard of? Or if they can’t find your details and need you to send more information?
Lynne says
What’s worrying me is no sign of payment nor even a response to the multiple emails I’ve sent. I just see that they’re dismissing me. It’s infuriating.
Sara (Debt Camel) says
Have you sent a complaint to the Insolvency Service Gateway?
Lynne says
I haven’t been in a fit state of mind to do that yet, although I did tell them that’s the route I’d take if they didn’t respond. Yes I used threatening tactics but to be fair that’s what Wonga themselves did for years….
Sara (Debt Camel) says
Well at the moment this is all you can do.
Kieran says
Hang on in there lynne you will get paid, i thought the same. If its helps i initially used a cmc, pay day refunds but asked to be paid direct. Its now pending as wdfc-redress and it will hopefully clear tomorrow.
Liam says
For those with Monzo, mine wasn’t showing as a pedning payment at 8:30am this morning, checked jsut now at 9am and its there as a pending payment. So if you checked early on and there was nothing, check now. I think people with HSBC were able to see their’s a lot earlier than us.
JP says
Yay!!! My payment is now showing as pending on MONZO.
James says
Finally finally been paid, better late than never. I can finally put closure on this now and move on 😃
Dan O says
After my email from them last week, I am pleased to report that a BACS payment is showing scheduled to be paid to me tomorrow (Monzo, so 4pm today). Fingers crossed this applies to everyone still waiting to be paid!
Will says
Hi Dan,
Did your email say;
“Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received. Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.”
I got that on Saturday.
Lula says
Yep just received that so another 2 weeks until they give us some rubbish again.
I’ve sent my emails off to the insolvency department as their request. They have 15 days to get back to me and I can guarantee that will be before any sign of payment from Wonga.
Wonga and GT are absolute jokes
Paul says
I am will halifax no pending payments showing.
I was told last Wednesday would be paid by Friday 6th but never did.
What a joke.
Sara (Debt Camel) says
Can you normally see pending payments with Halifax? If they had put in a BACS payment on Friday, it should hit your account tomorrow.
Paul says
Yes my wages normally show 2 days before it goes in which is a bacs payment.
Mark Brown says
Hi. Sara thanks for all the support.
I bank with Halifax, has anyone been able to see if there are any pending payments from Halifax?
Paul says
Checked bank this morning no money showing from wonga what a big lie on Friday.
Will be phoning today this a joke
Dan Hollands says
I bank with Monzo and no payment showing yet. It’s dragged on way too long. I have complained to all the people mentioned in this thread. Not expecting it to move this process along but hoping that when other companies need Adminsitrators the don’t use GT.
I like most can’t wait to put this whole thing behind me, I am fairly late to this site but I have been checking alot over the last few weeks,
Thanks to Sara for the admin on the site.
Pam says
Hi i was just wondering has anybody who went with payday refunds had a payment yet? Or do you have a pending transaction for tomorrow? Thanks
Kieran says
Yes pam mine was with payday refunds, but asked for direct payment, they have my bank details. Hopefully they realise payday refunds no longer exist and are paying those directly. Mine is pending today so hopefully you’ll be paid this week.
Lynne says
So I just got this message – this is in response to he asking why they’d not looked into my individual case and why my payment hadnt been made, despite them having my correct details from day one!
we understand your frustration and apologise for the delay. As indicated in our email dated 26th February, we have investigated your payment and found that it was attempted but failed.
We have your correct bank details and the Joint Administrators intend to make a further payment to customers whose payment failed. We will provide you with a timeframe for this new payment as soon as we are able to. We are sorry that we cannot be more specific at the moment.
Once again, apologies for the delay.
Kind regards,
Customer Care
Wonga.com
—————————————–
See this is what is peeing me off – if they had the correct details (which they did) then why did it fail! It beggars belief that they can keep replying with a generic non specific email!
Sara (Debt Camel) says
That is actually a specific email, they just haven’t explained why the payment has failed.
I agree it’s not good enough though.
Lynne says
It’s not specific Sara – it’s the same one they sent me two weeks ago!
Sara (Debt Camel) says
nevertheless, it does say that a payment was attempted so someone has looked at your case. You can either sit back and wait for the money to arrive. The only other thing you can do is put in a complaint to the Insolvency Service Gateway.
Lynne says
I just don’t get why if it failed did they not retry or at least send me a cheque! I don’t see any end in sight and it’s really damaging my health.
Sara (Debt Camel) says
I know and I am sympathetic. But just saying this here doesn’t actually help you.
Debs says
No payment yet. I bank with natwest.
Sara (Debt Camel) says
so far only people banking with HSBC/First Direct and Monzo have reported being able to a see a pending payment. This isn’t because the administrators have chosen to pay those banks, it’s because most banks don’t show you future pending credits to your account.
So you may get paid tomorrow. Or you may not be in this batch.
Debs says
Well I won’t hold my breath but will update if I receive payment lol
Helen says
For anyone else who banks with NatWest, I’ve just spoken to customer support and they definitely cannot see any pending credits to accounts. So we will have to just continue keeping our fingers crossed for payment tomorrow! It is nice/hopeful to see people being paid again :)
Kyle says
Hi sarah I have not got any transactions pending after all my details being current and verified every time I’ve called the last 3 months ! I have emailed the above people you have suggested about my case 3x each with no response and when calling wonga get a load of excuses that payments are being made and false dates so I am now stuck and don’t know what to do and quiet frankly I’ve had enough and just becoming more tired and sick of the who situation knowing am going to go through the same thing with quick quid and wageday advance
Sara (Debt Camel) says
Put in a complaint to the Insolvency Service Gateway (see article above for how to do this) if you have not had a response from emailing the IPs.
Sabrina Coultas says
Just recieved this email:
“Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Wonga.com”
Graham says
Morning, does anyone know if Barclays show scheduled BACS payments?
Its going on longer than Brexit this now…🤣
Amanda says
I just asked Barclays this and they said
Please be advised that we don’t hold any incoming payments once the funds releases from their end it will directly hit your account so we can’t trace any further incoming payments. This applies for Bacs to
JP says
I sincerely hope all those who aren’t showing anything pending will have their payment tomorrow. I bank with MONZO and it showed as pending at 04:13am which has NEVER happened before as it’s ALWAYS been 09:08am. Please have faith folks as Id totally lost faith until I seen it showing.
Jamie says
i claimed via ashley howard, they just said the payment is going direct to me, nothing pending but lloyd’s doesn’t show pending payments. I’ve just been resending my emails to GT everyday until i get some kind of response, i’m not even getting generic responses. cannot wait for all this to be done.
think i would have went crazy if i didn’t have this site to keep everything in perspective.
Nick says
£3.33 u have to be joking right? Get ripped off by wonga then the administrators of redress screw me over too, thanks a lot, that’s really going to dig me out of the debt that wonga helped me get into
Lynne says
How much were you expecting Nick?
Natalie says
No payment. Nothing pending.
Rung wonga today. They confirmed my bank details are correct but still nothing. They have told me i will DEFINATELY be paid by Friday. I got them to repeat it that it will 100% by Friday and they confirmed. No idea what to do if I don’t get paid by then.. £150 isn’t much but it’s a lot when you don’t have much :(
Ross says
I received my pittance payment on the 14th February.
One question I have – if we have received a payment, does that mean it’s possible to have Wonga loans removed from credit file? My last wonga loans were in 2014, however I received a default on my last one. This will be removed from my credit file at the end of this year, however I would like to have it removed now if possible.
Thanks
Sara (Debt Camel) says
it should go in the next few weeks if that loan was one that was included in your refund.
Ross says
That’s good to hear. Is there an easy way to see which loans were included in the refund? I’ve had a look through the correspondence from the administrators and don’t see it listed anywhere.
Sara (Debt Camel) says
It should have been in the email that originally told what you claim was assessed at back last year.
Ross says
Just off the phone to them there, they said that the reason I haven’t been paid yet is because I originally was going through payday refunds. That company ceased trading a long time before the dividend emails were sent out, they were instructed to pay it directly to me. Absolute charlatans.
Ian says
How long was you on hold for Ross? Just wondering if it is worth calling.
Ross says
Not long Ian, less than five minutes. To be fair to the fella that I spoke to, he was as helpful as I think he could be but still couldn’t tell me if my payment had been processed.
Carl Flegg says
Good to see people are getting paid. I cannot see pending transactions with my bank so will have to wait til the morning to check, but I am not holding my breath, and I would suggest people who cannot see a pending transaction don’t get too excited either, just in case you are let down again.
It also seems to me, that GT/Wongaa’s “you’ll be paid on Friday’ actually means that they have completed their work last thing Friday, not that you will actually receive any money. I would hesitate a guess that the second wave of monies will not be received until next Monday, rather than the end of this week.
Fingers crossed for everyone getting asap though!
Also Fingers crossed they screw mine up and pay me the full seven grand by accident, that would be a wonderful little brucey bonus right there.
Lee says
I bank with Monzo and have a payment pending for tomorrow. Hooray!
Amy says
Anxious wait for me as my bank doesn’t show but really glad to see payments are coming in. Just hoping my £213 is in my account tomorrow!
Wendy says
Hi all
Well nice surprise to see mine pending, with Monzo so can see this!
Gayna says
I’m so pleased to see that at least some payments are going to be made tomorrow. Looking forward to checking my own account in the morning and seeing if this carry on is finally over! Surely it’s in there best interest to get the payment made and to wind this down as much as it is ours? According to the most recent announcement all payments were to be made by the end of this week so if some people haven’t received payments come Friday what then? Should we be expecting an updated announcement? How many times can they extend this deadline for all payments? Surely there’s a cut off point, a point that it has to be completed by because surely the administrators/insolvency practitioners can’t be funded limitlessly?
Thanks
Gayna
Gayna says
Just off the phone to Wonga who confirmed a payment was attempted to my account but failed due to wrong details and confirmed my new details have been received and accepted and that I should receive payment within one week from today so I asked the question just to doh me check…so I should receive my payment by next Monday at the latest and was told yes that’s correct so that’s a bit comforting that the guy knew my situation and I didn’t have to tell him and also that he stated payment will still be received within the next week…lol, famous last works…well see ;)
Lynne says
Gayna they’re just saying anything. They told me my payment t ‘failed’ two weeks ago despite then admitting they have they correct details’. So a) why did it fail then, b) why was it not re-attempted and c) why couldn’t they send a cheque! These are all things I’ve asked for which they have no reply.
Sara (Debt Camel) says
These are points to put in your complaint to the Insolvency Service Gateway. Sorry but repeating it here to lots of people is not helping you.
Lynne says
Sent it now.
Dunc says
Finally got some sense out of a couple of people today after multiple calls to both my CMC and Wonga. My CMC were telling me payment hadn’t been made, Wonga were saying it had been delayed but had now been made but couldn’t tell me when.
Spoke to Wonga today who told me payment was made to my CMC early February, called my CMC and they confirmed it had been and took my bank details and payment should be with me tomorrow. Finally and end!!!
CMC was payday reclaim who are no Clear Law / Clear Legal Marketing just for anyone else who kay have used them.
Onto making claims to the rest of the payday lenders now.
Jamie says
hope mine appears tomorrow, just started a new job and i bought an energy drink this morning in 1p’s.
Lynne says
Just got a reply from GT.
Apologies for the confusion. By way of clarification, your payment was attempted in the first round of payments that were made in February. We have identified that the payment failed as the bank details that were on your account at the time of payment were incorrect. This was communicated to you on 26 February 2020.
The email below, dated 9 March 2020 was to update you that the Wonga Customer Care team now have since updated your bank details. I apologise that you find the responses rude. However, the team are working hard to respond to customers as quickly as they can and to provide you with as much information that they are able.
The Joint Administrators are working with Wonga to make a further attempt at payment to customers whose payment failed. However, the timing of this is unfortunately not yet known due to the need for an additional round of review and audit for all failed payments that have occurred. Since you have now updated your bank details, you will be part of the earliest batch of re-payments that will be attempted. We plan to update customers when we have a better indication of timings for the failed and bounced payments.
Mac says
I’ve just phoned GT who told me to phone wonga as they are the ones making payment. I phoned wonga to be told that I had not been paid yet.. But it was Grant thornton making payments. I honestly am lost but I’m not one of lucky ones gettin payments it still drags on.. So fed up of the stress
Jax says
Had absolutely no reply from anyone and I’ve been trying to verify my details since I sent them the first time months ago. Sent them enough times due to the repeated email requests. No email requesting information since the update last week, So no idea what’s going on with my one and if they need anything :I just wait til Friday and hope something shows up I guess
Leigh says
Just phoned wonga and they answered straight away! They took my claim details, full name and date of birth ( they never did that previously) and they said I’d be paid by Friday. Absolute scenes.
daz powell says
hi.. first time poster.Spoke to wonga friday.. my payment bounced because they missed the zero off start of my account.was told o would receive payment by friday so heres hoping
daz
Lynne says
At least they gave you a reason why yours bounced
Laura says
Lynne in the email you posted above the reason for yours bouncing was the bank details were incorrect. Irrespective, if you supplied the correct ones it’s not been recorded correctly but that’s your reason!
Pete says
Bank with monzo literally just had notification of pending payment for tomorrow fingers crossed for everyone still waiting