The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Lula says
Well after 4 days managed to get through – spoke to Jackie in Cape Town so probably cost me my refund just to make contact,
She said that as far as she is aware no payments are being a desk tomorrow and all she can say is that 40,000 people should be paid by 16th March.
She only had access to my last 4 digits but knew the sort code so we can just hope for the best.
I’m going to try and forget about it and see if they actually do the right thing.
Mark k says
I was told 13th!! But hey ho … I’m just going to let this whole episode play out.
Dave says
Reading the above comments I have just telephoned Wonga, it took just under 15 mins to speak to someone.
Apparently like someone above my sort code was incorrectly input in their system, I did say that I had never changed bank details and had a confirmation email from them several months ago with bank details but I assume that someone in their team made a mistake.
I have been ‘assured’ my payment will be sent by 13th March so will just have to wait and see what happens.
If it does and this debacle is still going on with people having not been paid I will post confirmation on here.
Tom says
So helpdesk is in South Africa. The staff will lose job when all this is over, sympathy. Erm not a great surprise things are so chaotic.
Wendy says
Hi all
Managed to go through to helpline and like other comments, I am in one of the 40,000 that did not get paid, however on Friday they said it had been paid but could not see status. Will get money within next 2 weeks, she confirmed last 4 digits of bank account, so I wait and see until next Friday.
Claire says
I wouldn’t bother calling Wonga. Literally the rudest south africans on the phone. Mine was speaking with a whisper I asked him if he could speak up and he put the phone down on me. Waited 20 mins in line and no closer to having any clue to what’s happening
Milly says
I have just rang Wonga and spoken to a gentleman who confirmed the last four digits of my account number. Apparently I’ll be receiving my payment anytime within the next few days up until Friday 13th. We shall see…..
Sean says
I’ve never left a comment on here but I always follow it from day to day.
I’ve just been on the phone to wonga and they have said payment should be paid by the 13th of this month.
I’m going to wait till then and then I might complain as many people have been affected by it, I’m fortunate not to have been, as I’m in a way better financial position now but it would be nice to get it back just because of the principle.
The gentleman on the phone when I just rang wonga was actually helpful and had a great attitude to be fair.
Has anyone been told the same as me? as in it will be paid by the 13th? I’m just asking as I just want to know if everyone is getting similar information and not just random dates.
Muke says
Hi Sean I spoke to a lady just now and she too has told me the 13th as they had additional checks to do on me. I have received an email stating the same information aswel so I will wait and see if this actually hapoens
Lynne says
See message above Sean – someone else has been told the 16th. They’re just picking any number. Hate the way they’re taking us for mugs 😡
Lindsey says
Rang Wonga today, was told that the third party representative is no longer trading so they had to do a few checks first and will receive payment anytime up until 13th
Jane says
Yes just got off the phone to Wonga and was told payment by the 13th. I’m just going to wait and see like you
Sean says
Hopefully that is the final date, especially for the people it’s effecting because it’s not nice for them at all.
Just a waiting game now, fingers crossed! 🤞🏻
Jan W says
Hi Those with clear legal marketing, they are payday reclaim My money was sent to them theve confirmed they have it. But no fowardjng information so guy took my account number said I’d receive it tomorrow. .let’s hope so
Stephen says
I contacted clear legal an they denied all knowledge. Have got their contact details?
Barbara says
Just spoke to Clear Law they have had my payment for a while and are now transferring to me, thanks for this site, I had given up
Stephen says
I am now totally confused is there more than one clear law as they denied anything to do with Wonga and yet some people are saying otherwise
Kieran says
Barbara what is the contact from clear law you spoke to? Do you have an email please
Lynne says
Just got this – yet another automated response – the same as I got two days ago.
Dear Lynne
I write in reference to your recent email relating to WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able.
Kind regards
Lucy
Dave L says
Now they know that I’ve made a complaint to the insolvency gateway, they aren’t responding to any of my emails. I think I’ll add childish to the list of adjectives used to describe Grant Thornton and their administration. Considering that my details were correctly updated in October there is no excuse for them to not have sent the money.
sarah Whitford says
They don’t know I’ve complained and they still haven’t replied to anything I’ve sent over the past week so I don’t think that’s got anything to do with it personally. They are just awful!!
Dave L says
I just hope they’re not allowed to get away with this
Bill says
Hi anyone that went through (pay day claim help) for their refund if you haven’t been paid yet it’s possible that they have your money like they did mine, I was told by wonga they were paying me into my account! I emailed that cmc and they said yes they have been sent a lot of money by wonga and needed me to confirm my case number to be paid! They will not contact you so if you haven’t been paid it’s worth checking I waited and checked my bank every day when the whole time it was sent to them.
JG says
I contacted them via email over a week ago as I suspected this. They did not reply. I then sent up a follow up email and still no reply. I saw someone say they did not exist as a company anymore
Bill says
They defo do still exist!! I also read someone saying that they didn’t but trust me they do! I sent an email saying….. You have my money from wonga why haven’t u contacted me to pay it to me???? Can I have a phone number for you please!! I want my refund!!
got a reply the same day asking for my case number and bank details then they paid me the following day.
claims@paydayclaimhelp.co.uk
Iveta says
If this helps I spoke to wonga just now and they said I need to wait another two weeks from today to see if my payment will be transferred. Because they dont know when it will be done. So that’s another two weeks of wondering if there will be any money.
GimmeMyMoney says
I have zero faith that all payments will be made next Friday.
We’ve been here before with different information given to people saying when people will and won’t be paid.
I suspect most if not all of us will be contacting them again on the 16th to be told of another delay, blaming the moons orbit.
I’m taking bets on getting payment by November, currently 2/1.
Ritson says
Has anyone used Last minute refund and had payment ?
Stephen says
I just got this response from clear law/clear legal so if you were lied to by Wonga saying the money was sent to them call Wonga back again.
—————————-
We have been contacted by a number of Wonga customers this morning stating the same thing.
I am afraid that Wonga have misled you, and many others, as we have no connection or relationship to Payday Refunds, and most certainly have not taken on any of their cases. Equally, I can confirm that Wonga have not sent any funds to us for their customers. If Wonga did send funds to us in error, these would be returned, but presently that has not happened.
I have reported the issue to their Operations Manager this morning, and he is presently investigating. All I can suggest is that you contact Wonga again, and they can clarify the position.
sarah Whitford says
Some people have spoken to them and they said they do have their money so someone’s fibbing somewhere lol
Nats Daley says
What the heck is going on ???
Kieran says
Does anyone have contact email for clear law. My claim was initially done through pay day refunds before administration i asked for my payment to be made to me. They have just confirmed payment has been made to clear law. I did not agree to have my details passed on surely under the new gdpr regulations that cant do this without consent!
Sara (Debt Camel) says
Had you ever heard of Clear law before this?
Kieran says
No,never heard of them, never gave permission for my details to be passed on either. Payday refunds said they would drop my case as they mept harrassing me for bank statements and credit file etc. Surely under new gdpr law they cannot do thia without permission?
JG says
I’m in the same boat. Used pay day refunds but the do not exist anymore. I wonder if mine has been sent there as well. I also did not give any permission to nor have I heard of clear law
Jan W says
Steve clear legal marketing is 01618732740. Option 4. The guys said they sent loaded of claims sent to them that was suppose to be sent direct. He took my bank account details and said I should receive payment no later then tomorrow.
Stephen says
That’s the guys I called and they denied all knowledge. They even sent me an email which I posted above.
Kieran says
Just tried that number steve he said they are no connection with wonga either and they wonga / gt have have cocked up. They cant find my case or anything. Wonder where pay day refunds money went.
Stephen says
I recalled Wonga about this and they denied sending that email about clear Law so god knows where the money is kieran
Stephen says
I had the same and contacted clear law. They have no knowledge of this and have had a lot of people calling them.
Shaun Overy says
Wonder what they have been doing all week, they supposed to pay 22k people this, week but so far none have been paid, hopefully there not in charge of other redresses like wagedayadvance, but saying that doubt I’ll get paid there also
Kieran says
Another cock up! Arghhh where is our money!!
We have been contacted by a number of Wonga customers this morning stating the same thing.
I am afraid that Wonga have misled you, and many others, as we have no connection or relationship to Payday Refunds, and most certainly have not taken on any of their cases. Equally, I can confirm that Wonga have not sent any funds to us for their customers. If Wonga did send funds to us in error, these would be returned, but presently that has not happened.
I have reported the issue to their Operations Manager this morning, and he is presently investigating. All I can suggest is that you contact Wonga again, and they can clarify the position.
Kind regards
Kieran says
I am assuming there is more than one company as someone said clear law has got there money amd other said they dont!?
Sara (Debt Camel) says
is Clear Law the same as Clear Legal?
Stephen says
Yes they are the same as I contacted both and they gave me the same answer email posted above
Dan O says
I’ve have remained patient throughout this process but having gone well past the 28/2/20 deadline, I emailed Wonga back on Monday the 2/3/20. So today (5/2/20) at midday have I received a response from Wonga regarding still awaiting my £83.56 payment. It is the generic email a lot of us have received this week although they blame me for changing my bank details on the 6/2/20 for the delay. This is rubbish though as I actually updated my bank details back at the beginning of December 2019! No time scale is given for when payment will be sent but at least I know I haven’t been forgotten about. This is pretty much the only positive I can take from this at the moment.
Dawn Moore says
If you went through Payday claims, they will send you an automated response saying they’re dealing with a lot of Wonga refunds & to email them your January redress amount & bank details.
Hope this helps some of you.
Stephen says
I have spent most of my morning speaking to clear law / legal as that’s who Wonga said they sent my money to only for them to deny it and it seems a few others have called them about it as well. I then rang Wonga again and they denied sending me an email saying this. I am just going round in circles at the moment with all the lies. Wonga said if I don’t get my money by 13th then call again.
Sara (Debt Camel) says
You are really being messed around. I suggest you put in a complaint through the Insolvency Service Gateway about this.
Kieran says
Sara which box do we tick for the authorising body on the complaints form. It also asks for name and surname, is that just one of the 3 named administrators?Thanks
Sara (Debt Camel) says
See the Take your complaint to the Insolvency Service gateway section in the article above. Complain about all three administrators.
Ace says
Hi, looking for a bit of advice here. I finally gave up waiting and called wonga customer care today and the chap I spoke to took my details and said my claim had been paid out to fast track reclaim, when I said I thought this company had gone into administration, he started talking really quickly and I couldn’t make out what he was saying. I asked three times who they are called now and said I was having difficulty making out what he was saying. Anyway, he went silent, I could hear talking in the background and then he hung up on me. Great. Anyway, I definitely have not received payment, does anyone know where I go from here / what I should do? Thanks everyone.
Sara (Debt Camel) says
I suggest you put in a complaint to the administrators – see the top of the article above for how to do this. And if you don’t get a reply by Monday, send a complaint to the Insolvency Service Gateway.
JG says
Do these complaints actually work though? I’ve seen loads of people say they have put in a complaint and are still no further forward.
Sara (Debt Camel) says
they don’t work like magic… but some people have received clear replies describing what has happened to their case. It’s up to you if you want to do this.
Anon says
Hi
I called Wonga and they said my payment was dated because they didn’t load my payment onto the system until mid feb, that’s after I submitted them weeks earlier than that. They also had my wrong address even though when I made the complaint I updated the address. Spoke to a very nice man that did apologies. He said my payment will be made anytime between tomorrow and next Friday. I would advise uou call and check your details are right in the system
Shaun says
I went bankrupt in 2017 and was discharged in 2018 and have received email from Wonga saying my money is being sent to official receiver as per their request, I didn’t even think about this and have been checking daily for updates.
I imagine the exact same thing will happen with quick quid now, frustrating really as most of my debts from my bankruptcy were from payday loan companies which have now gone under and loans removed from my credit file.
Sara (Debt Camel) says
yes, it will also happen with QuickQuid.
Fed up says
Hi all, just wanted to let you know I have spoken to Wonga who advised my delay has been because I made my claim through Payday refunds and as they no longer exist it has taken longer to verify the details and confirmed that I will now be paid directly between today and next Friday. The gentleman I spoke to was helpful, so lets wait and see if this actually happens.
Mark says
Just off the phone. First time on hols for 20mins and the operator just hung up. Second time on hols 40mins. The operator checked my details and said my payment was already made. I said I hadn’t received it. Then he said it was made in the second batch of payments. He then kept changing his story as to what the second batch meant when I challenged each one. First it was second daily batch ie 14th Feb, then it was second batch of the day, then it was second batch post the deadline on dividend, then he said it hadn’t been made yet and would be in the bank by next Friday. I explains that I had been told all payments had been made last Wednesday and was guaranteed in my account by last Friday and wasn’t so how could he guarantee it would be by next Friday. He then went back and said it could be 6 weeks from the second batch payments. This is an absolute joke and filing a complaint makes no difference as if a generic response email you receive. There is literally no one to escalate this too
Stephen says
Well I just had some hopefully truthful good news
apologies for the confusion. I believe that you spoke with one of our agents this morning, who clarified the situation for you.
Your claim was initially submitted by Payday Refunds. I can confirm that the claim was not taken over by Clear Law. This information was incorrect and we do apologise.
The payment will be made directly to you, to your Lloyds bank account ending 5085.
Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.
The Joint Administrators are processing these payments and you should expect payment of your dividend by the end of next week.
Once again, apologies for the incorrect information shared with you and for the delays.
Kind regards,
Customer Care
Kieran says
Thanks stephen for the update. Heres hoping:) if i get any further updates ill let you know
Christine says
A slightly different email to the one I received yesterday. At least they are replying now:
Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
Whilst we note that you have not changed your bank details, your claim was part of a group of claims that required additional review and validation to ensure payment could be made to the right bank account.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Wonga.com
Ace says
That’s the exact same email I got!
Ellie says
I also got that exact email – replied to say thank you but could you give me a specific date and confirm where the money will be paid to and via what process, haven’t heard anything. This is just so boring now!
Laura says
I got the exact same email however the case number at the top wasn’t mine. Replied saying so and they had the cheek to reply saying ohh yeah so it was, and absolutely no explanation 🤣 why! I couldn’t care less anymore. Hopefully will get my £688 on the post.
C.c davies says
just recieved an email from clear law they do have my money and wanted my account number to pay me asap ,hopefully soon,I emailed them yesterday so replied quick
N says
Rang wonga to double check bank details. Wonga then said they have paid fast track reclaim. Rang fast track reclaim for them to say they have received payment and sent me a cheque on the third. This despite telling wonga to pay directly to me. Just waiting on said cheque now.
paulo says
my bank details was checked everything was OK I emailed them they emailed me back saying my payment was successfully completed last they didn’t tell what day last week and I never received it in emailed them 3 times and I have no answer from them
Kevin says
I have just spoken to Wonga. Gentlemen I spoke to explained that Paydayrefunds.co.uk (claim company I used) are no longer trading, hence why I havnt been paid. Payment went to them and it bounced back – wonga are now directly paying to me.
DC says
An exercise in futility I know but just spoke to Wonga, usual party line about everyone being paid within 2 weeks. When asked why it appears that no one has received a payment for about 3 weeks they said that I could know that.
I mentioned that I have been looking on a Forum (they knew who straight away –Sara you’re famous) and surely the law of averages would mean that someone out of all the people on it would have been one of those paid & mentioned it if payment had been received but apparently we are just that isolated and unlucky.
Just to confirm they have my correct sort code and account number & I didn’t use as CMC. The first I heard about this was the email from Wonga way back when informing me that it was going into administration as asking me to confirm I was happy for the appointed company (GT) to handle my case.
To be honest I had forgotten about it until the email came through the back end of last year (and again in January) asking me to confirm my bank details.
Are they literally now waiting to all 40ish thousand are processed & then going to be sending all the payments in one go
Who knows
Mal says
Got payment in from Clear Law this afternoon. Spoke to them this morning and gave account details so sorted out quickly after this.
Dawn mooney says
I emailed clear law and they emailed back saying that they had not taken over the cases and no money had been paid to them? Would you be able to give me the link to their website so I can check it is the same one ? Thanks
Jo says
I’ve just spoke to them aswell and given account details! She said they are so busy with having nobodies details after Wonga have cocked all this up! She said il have mine tomorrow! I’ve seen people say press option 4 on here for them I was option 1! Both were helpful though! What a whoooohaaaaa
Lynne says
What number? Who did you ring Wonga or GT?
Amy says
I think they’re talking about clear law rather than wonga or GT
Lynne says
This is ridiculous so now it seems they’ve started paying people who used a claims company? What about the rest of us that didn’t? Oh my God my frustration over this is way beyond through the roof now.
Sara (Debt Camel) says
Claims through a claims company should be paid at the same time as other claims. There is no reason why they should go first or be left to last.
Mick says
I doubt any payments will be made they already submitted final accounts 28th Jan instructing no further payments to be made!
https://turnkeyinsolvencyservices.biz/Viewer/pdfViewer.aspx?sid=hzvbmui0bwqmvlho4l1ljrut&did=4d4b7c8f-0a66-4402-bbbc-80c2e811cb1f
I think if you have complained before end of Jan you won’t be getting a payment. Big swindle!
Sara (Debt Camel) says
No, those accounts were working out the money that was available to be paid – the calculation that came out with the 4.3% number. That is what everyone should receive.
George says
Anyone seen Peachy gone into administration as well…… very interesting, another one bites the dust
Jo says
Clear law 0161 8732740 option 1
Got straight through!
They’ve been sent money but no details so are having to sift through it all and need bank details as with myself they’ve received the. Funds of those tho wanted to be paid directly!!
That’s all I knw
Liz says
Has anyone used Blue Panda and received payment from them yet? Who is best to ring wonga or the administrators?
Rob says
I am using blue panda. Spoke to them today and quite regularly. Good company and i believe it when they say “the minute it hits our account you will get an email practically straight away to inform you to ring us for payment”. But speaking to them today they have received nothing and aint got a clue when they will.
Jim says
Hi.
I’m still waiting also, it’s all a mess from cmc to wonga to GT.
When I originally put a claim in, I had an offer from Wonga for £2200, I accepted the offer but cmc company told me to decline offer as wonga owed me more, I hesitantly agteed and now I’m due a measly £270. Is there a case here for bad management.
Sara (Debt Camel) says
So the administrators have assessed your claim at about £6500. The CMC was right that £2200 wasn’t a great offer. I am not sure you will get anywhere with a complaint.
Lou says
So as of tomorrow it will be a week in from the last date people should have been paid…… and still non the wiser…. still no money….. no personal apology…… its utterly disrespectful!! I was paid my over payment so my bank details are correct I was given 4p I’m still having to chase my measly redress of £99 sick to the teeth of it all these people have not a care in world!!!
Lynda says
I also recejved an overpayment straight in my bank account (which hasn’t changed) of 7p, but not the £100 I am owed yet. Its all so frustrating.
Dawn Moore says
Just had an email further to my enquiry to payday claims. My payment will apparently be in my account on Friday, doesn’t say which Friday though!
Despite me & the claim company telling Wonga to pay myself, they’ve not listened.
Stephanie crane says
I’ve also just had an email from claims@paydayclaimhelp.co.uk asking me to send the email from January to confirm the 4.3% amount, they never sent me one after asking 3times on the phone, only the original from Aug2019.
I don’t know, just totally fed up now!!!!
Nic says
I’ve got the same issue. Never received that email from Wonga and now claims company asking for it so they can issue refund. It’s an absolute joke.
Sara (Debt Camel) says
Well you could put in a complaint to your claims company … and take that to the Finacial Ombudsman…
(Soon a claims company will no doubt spring up offering to help you make these complaints, for a fee of course! – “Great fleas have little fleas upon their backs to bite ’em, And little fleas have lesser fleas, and so ad infinitum.”)
Craig Ando says
Is payday refunds still on the go? This is the reason my claim hasn’t been paid.
Mark says
Do defaults get removed from your file when wonga etc collapse
Sara (Debt Camel) says
If you had a claim upheld by the administrators, the loans upheld will be removed from your credit record in the next month or so.
Marie says
I put in a complaint to all three email addresses. I got a response confirming last 4 digits of bank details and stating that the money had already been paid (which it hasn’t!). The email said to upload all bank and ID documents if the money hasn’t reached me.
Why do I need to do all of this again? I submitted my details in November, had them confirmed as updated by Wonga via email. When payments started getting paid last month I even rang them to confirm they had updated my bank details and they confirmed they had all documents!
Just feel like I’m being fobbed off. I replied to their most recent email asking why I have to send documents again and they replied with the exact same email.
I don’t know what to do now :-(
Louise says
Marie, same situation with me. I sent them the correct bank details back in October 2019 and had it confirmed twice by them. Since I have complained to the joint Administrators and the CEO of GT I have found communication from wonga surprisingly good. I received the same email to upload documents again if I haven’t received payment. I sent what they were asking for and got a phone call that day from a lady at wonga to confirm she has uploaded everything correctly and will receive payment within two weeks. I also had a voicemail today from wonga to call them, then an email followed saying they are trying to reach me to let me know uploading my documents was successful and they are in the process of making payments. I do believe everyone will see their money at some point. I just think there was a big error somewhere down the line
Lynne says
Lousie how did you send them your proof of bank details as there’s nowhere to Upload them? Did you just send a photo and attach it to an email? I’ve been avoiding doing that but think I may have to.
Lynne says
That’s what they did to me Marie. Sent me one other day asking me to upload bank documents even though I did this last October and they verified them several fines since. I’m fed up now.
Amy says
Everyone of us is in the same boat. If you’ve checked on the phone your account details then hold tight. That’s all we can do until next Friday!
We’ve all had it up to the neck with them, we’re sick of chasing, stressed because of it but there is 10k in the same boat so take something form that, I’d be more worried if I was the only one not having been paid.
Marie says
I phoned them again today to find out what to do and they just repeated the same last 4 digits of my bank account. I asked them to tell me the whole number and it was right. I then said the sort code and they admitted they had input this wrong!! How infuriating after confirming details so many times! I know we are in the same boat but their incompetence is just so annoying :-(
Mr Stuart Anderson says
Wonga informed me several hundred people were accidently left off payment runs, apparently I am one.
I have been told to wait another 2 weeks.
Lynne says
‘Told to wait’. That sounds about right. We’re still doing everything on THEIR terms!
Paul says
Friday again, no payment and nothing pending. Beyond ridiculous now
Lynne says
It is Paul. The only slight crumb of comfort that someone mentions above is that there’s 1000’s of us in the same boat. I’d feel a lot worse if it was just me.
Neil says
Th annoying thing is that other than complain and complain, there is nothing we can do. There is no compensation route etc. We are totally dangling in their string and they can do what they want with no consequence to them.
Sara (Debt Camel) says
Complaining to the Insolvency Service Gateway may have consequences for them – it’s just that nothing will happen very fast.
Laura says
Agreed 😕😕 im slowly losing hope! Anyone else???
Andy says
I e-mailed my claims company yesterday, they asked me to send my sort code and Account number and they will pay me.
Does this sound legit?
Something in the back of my head tells me the claim company have had the money for a few weeks and were hoping I was not going to get in contact with them……
Daniel Farr says
Morning all
I’ve been paid this morning. Credit from LS Claims Ltd. They’ve only paid me 70% so I’m assuming the other 30% has been paid directly to the claims company I used which I’m guessing is what caused the delay.
Daniel Farr says
I’m being dim. LS Claims Ltd is a credit from Ingram Toft who are the claims management company I used so even though I instructed GT to pay me and they confirmed the details they had were my details, it appears as though if a claims co is used they won’t pay you but instead pay direct to claims co. The delay must have been them getting the claims co details.
Tom says
Just to clarify all my details have been correct from the start, received all the emails. I still have had no replies to my emails to all above and no money ie £134. What is going on here? No actions for days.
Lynne says
Just to be sure, I’ve emailed my drivers licence and bank card photos to customer care, customer complaints, the administration address and even Chris laverty himself! All bases covered. I am NOT having them say yet again that they haven’t got these details!
Tom says
The only explanation is there has been a giant cock up. Its apparent from the week or more delay in any payments. Paying someone is not that difficult.
sandra says
What gets me is when Wonga first went into administration i still had an on going loan with them and owed £900 and was told due to my contract i signed i still had to pay them !!!! ok so i did but then was advised they went into administration i was owed £876 but could be less …then ended up being told i would only be getting £37.44 ….wish i had never paid them back now
Sara (Debt Camel) says
Actually this is a separate thing you might want to register a complaint about, first to the IPs and then to the Insolvency Service Gateway. See above for how to do this.
The administrators would have known right from the start that many people owing money on loans would also be entitled to redress for mis-sold loans and that legally they had the right of set-off, to use the redress to repay any money owing.
You should NOT have been told that you still had to pay the open loan if you intended to make a Claim for redress. But this happened and you are more than £800 worse off as a result.
sandra says
Hi Sara,
thank you for getting back to me , i now have the same problem with Peachy who went into administration yesterday, do i still need to make the payments as again i am in the process of making a claim
Sara (Debt Camel) says
could you summarise your peachy borrowing – how many loans, how large, any gaps between them, last loan, how much borrowed, anything repaid?
sandra says
Hi,
I have only ever had the 1 loan with them and was for £500 and have paid about £200 back so far , but since taking this with them i ended up in a DMP as my finances got out of control so think at the moment they are getting about £15 per month max
Sara (Debt Camel) says
With only one loan you are unlikely to win an affordability complaint. I suggest you carry on paying the £15 a month.
Keeley says
I’ve had several loans over the last few years , I put a claim in and only got a response about 3 days ago to say they are looking into it. I also only have 3 instalments left and they are saying I still have to pay? What would be best to do?
Sara (Debt Camel) says
is this Peachy?
Nats Daley says
I thought payments would start from Monday this week right….
I’ve been silently reading posts about such bad practice and communication from wonga GT and claims companies what the heck is happening ??
You couldn’t make this up…
Susan says
I was told On Monday that payment had been made and confirmed the last digits of my bank account. And I should check to bank to see the payment. No such payment arrived. I have asked the JA to acknowledge this was a lie and copied in the email. This is grounds for further compensation and I will be pursuing that shortly. They cannot get away with this level of negligence.
Lynne says
Great message Susan. I too am going to be seeking compensation due to the length of time this is taking, let alone the stress of it all and how much time it’s taken for us all with phone calls, emails etc etc.
Susan says
The point is that they downright lied. I received an email saying money had been paid directly into my account. And confirmed what account. This is gross negligence.
DC says
It is with interest that I read the final statement on dividend payments and I noticed that of the approximately £25 million that is due to be split amongst us they retained just over £1.9 million to cover the cost of making the payments. Well definitely worth every penny of that with the brilliant job they are doing on it
Jo says
Eventually got a response to my 4 emails. Basically told me the reason for the delay was because I updated my bank details at the start of February, even though the only reason I did was because they sent me 2 different emails with 2 different bank account numbers on it. They said payment will be made within 2 weeks.
Sara (Debt Camel) says
Had you updated your bank details before then? Or had your bank account never changed?
Nick says
Jo, the exact same thing happened me. I was sent an e-mail last year with the correct bank details and told I didn’t have to do anything if the details were accurate. I was sent another e-mail early this year with the incorrect bank details! The method of capturing the information was bizarre. I had to upload a picture of my bank card with the long number blanked out! So doubtless that has caused the delay in my case. I’m all for cutting slack to people when they are evidently taking on an enourmous administrative task, but this particular process just seems to be one big hash.
Ace says
So what happened to the 22,000 being paid this week 🙄. You couldn’t even make this up now. Its just getting ridiculous. Yes I know they have another week to make all payments but having very little hope they will be able to deliver.
JOKE
Ian says
22,000 payments this week and 13,000 next week? Just another complete fabrication and yet we have absolutely nothing that we can do about it to get the money that is rightfully ours. It just doesn´t feel fair at all.
Lee says
I have left my bank details and driving licence with all emails too!! mine were also correct from day one, but Wonga decided to delete the last digit from the account number!!
This is really pathetic now.
Dave L says
I honestly am getting to the point where i think Grant Thornton have been allowed to get away with it so far, so they are going to continue to string it out for as long as possible. I really hope they are held to account for this
Graham says
I think the 40,000 people that have not been paid should get a further compensation for late payment and delaying payments with total lies
Carl Flegg says
Yes, me too.
Obviously because I am one of them =D!
I believe the government should afford the same protections to miss-sold loans, as they did to miss-sold loan insurance, and that all victims of miss-sold financial products should receive 100% redress regardless of the trading status of the company. Doubtful that will ever happen though.
Kieran says
Just had this response to asking where my payment is!
Payments are continuing to be processed by the Joint Administrators. However, if you your claim was submitted by a Claim Management Company, payment has unfortunately taken longer to process as additional data validation was required.
In your case the claim was submitted by Clear Law and we had to perform additional validation.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
I called clear law they dont have my case or money!
I replied 2 weeks? You mean 1 week! Youve had one and made little or no payments!
Sara (Debt Camel) says
“I called clear law they dont have my case or money!”
do you mean Clear Law have never heard of you? di you use a claims firm?
Kieran says
Yes ive never heard of them they said they dont have anything from them, the guy i spoke to said they have no connection with wonga or GT. Which is odd and some people said they have
Sara (Debt Camel) says
Then you need to tell GT this – that you did not use that claims firm (say ANY claims firm if that is correct) and you expect the payment to be made to you.
Linda says
After complaining twice, uploading my new details numerous times, now they are saying my email isn’t registered… Are they having a laugh? They have emailed me from October. This is just a joke now.
Lynne says
Oh my God Linda it is such a farce. I uploaded my bank details back in October. They verified them etc. I didn’t hear anything until January when we all got told how much our redress would be. Then suddenly as soon as my payment was due/overdue I got the following excuses: they couldnt find me on their system so asked me to confirm DOB etc. Then they said the payment would be made by end of Feb. Then they said my payment was made already but had bounced!!! Made where? You’ve got my correct details! Now like many others I’ve emailed customer care, complaints, administration and the IP’s themselves without any solid response apart from a generic ‘we are looking into it’. It’s disgusting, shambolic, stressful, ridiculous, frustrating and lots of other things!
Sianyyy says
Still not got my payment even though my smaller claim amount went through fine on the 13th for 20p!
Sara (Debt Camel) says
did you use a Claims Company?
Ryan says
I had the same thing for £0.13 on the 14th as of yet still no other payment. I originally did but they cancelled my application when Wonga went into administration. The administrators got directly in touch with me and I opted to be paid to my account. I know my bank details are correct as I’ve already received a payment from them, just think it’s a complete shambles. got through to Grant thorntons the other day and spoke to a lady who offered no assistance or information regarding the whole situation and the payment. Terrible management of the situation.
Carl Flegg says
I emailed the three IP’s on the 28th, kindly reminding them that this was the second time they had moved the goal posts in regards to a payment deadline. I requested that they investigate my account and get back to me with a real tangible reason my payment was delayed, and not generic response. Also informed them that a cheque would not be acceptable.
I received no reply from them whatsoever, not even an automated “thanks for your email we will be in touch”
They then released the Statement on the Wonga website on the Monday, which was another generic, bare faced lie. That was when I took it upon myself to lodge a complaint on the insolvency gateway, after having enough of being lied to and ignored.
This morning, still no payment, still no reply or correspondence of any kind.
I have once again emailed the three IP’s, this time not quite as politely, simply informing them that I have lodge an official complaint against them, and that they have completely and utterly failed in their responsibilities to creditors. Also explained that this level of incompetency would not only leave me with a P45, but I would be completely unemployable within my industry ever again.
This would be funny if people that had already been screwed over, weren’t being screwed over again…