The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Debbie C says
Just received this email if this helps anyone:
Dear Debra C***,
Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
In your case we received your new bank details on 21/01/2020 and updated them on 10/02/2020. This is the reason for the delay.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Wonga.com
Subject: Case Number: ********:
catherine davies says
just recieved email off wonga telling me my money has been paid to CMC payday reclaims I’ve never heard of them do anyone on here know how I can contact them please ,
Sara (Debt Camel) says
Did you use a claims firm?
catherine davies says
no not that I’m aware of sara
Sara (Debt Camel) says
Then you should go back to Wonga and say you have never used a claims company and you don’t understand why the payment has not been sent to you.
Lee says
Hi sara I have emailed 4 times to Wonga and twice now to the three insolvency practioners u gave details on . I have only had an automated response from Wonga . I have tried on phone but no joy. I had previously confirmed 3 times on phone my details which have never changed . I cannot seem to get any answers from anyway regarding when I should expect payment or that the details are definitely correct as it seems some people being told one of their bank numbers is wrong etc. What is my options now to get a response
Dave L says
I personally think you should make a complaint through the insolvency gateway
I get the impression I’m still not gonna to receive my dividend within the next next two weeks not because they don’t have the money, but just due to sheer incompetence
Dai Griff says
I phoned today.
1st call took 25 mins to connect and the CS dude took the piss and pretended he couldn’t hear me so I stayed on the call to give appropriate feedback.
2nd call took 35 mins to connect and spoke to a lady who confirmed all my details are correct and said I should have payment by 16/03.
Have emailed as per Sara instructions to the 3 insolvency email addresses.
Now waiting again.
Regards
Dai
R east says
Didn’t you ask them why it’s been delayed and why we were given false information again and again and what’s the guarantee on the above date that you ll get paid and why do you have to wait for another 2 weeks ,when you should have got your money weeks ago. Lots of questions but that’s what I would like to know and you seem to be the only person who got hold of them.
Sarahjane Smith says
That’s what I was told today they sent it to the wrong sort code which is bulls**t as my account details have never changed
Kev says
Same here. Nothing had ever changed. Same bank same address Sent emails to Wonga and Grant Thornton but never any reply most of us are in desperate situation and they treat us like this! Nothing we can do about it tho
DC says
Just a quick point for anyone calling GT. I phoned the London switchboard number and asked to be put through to the team dealing with the Wonga case. Spoke to a nice young lady who said I needed to speak to the team in London, I asked where she was and apparently Manchester, I said I called the London office so why in that case have they put me through to you, she didn’t know, I guess just diverting calls now. Maybe we should just leave them alone to get on with it but I just have no confidence in them now
Allan Kane says
Hi Lee. I was the same. I was owed the paltry amount of £125 approx. Bank details were correct as I checked by eventually getting through to a grant thornton Rep. They have f***** this up in a big way by looks of it. I will email my complaint tonight to the big 3 lol. If I dont get a satis response I’ll be lodging a complaint to the insolvency practitioners service which is a gov.uk service. Apart from that that’s all we can do now. The toothless week ombudsman’s service and the equally useless ( possibly even more useless) financial conduct authority want nothing to do with it. I mean you’d think if a company Wong answer calls or emails properly that the conduct could be kicked into shape by the FCA. Apparently not. W******
Lee says
Hi Allan don’t hold your breath on them replying, giving it till tomorrow then I might go to there Finsbury Park office in person , only 15 from work for me
Dan says
Not had any emails from Wonga. The claims firm I did use have gone into admin. I take it just a waiting game till Friday this week or next week. Which maybe two weeks or even four weeks after some people got there payments. We will get there in the end.
ALLAN KANE says
Wonga will not answer and if they do they will bat the ball back over the net to grant thornton, Its the administrators that are dealing with the mpayments , not Wonga.
R east says
Even calling or emailing grant is not helping, wonga won’t pick the phone up, the above 3 persons numbers goes straight to voicemail.
I’m sure they are not in a hurry to check there inbox too. My question is after getting conned by wonga and in my eyes by administration too why is nothing’s been done when they were supposed to i.e (pay customers on time). Rather then that they are making us wait with no clue, this is stressful and the funny thing is the person that’s getting all the problems can’t do anything about it.
Matt H says
Last night I sent an email to the CEO of GT.
I have now finally got some constructive information back from lady called Lucy.
The upshot to the email seems to be that GT has been overloaded with the work load of what was Wonga!
Give GT these two weeks – I’m sure they will resolve all the issues – I guess us contacting them by phone and email is diverting them away from the issues they need to resolve – in my case it was due to the late change of bank account (even though I did update them 3 times)
Louise says
I too sent an email to the CEO of GT, Lucy the assistant manager replied within a few hours and was quite informative with her reply. It wasn’t a generic email or an automated response. It was quite detailed in how much is owed to me, bank account of file etc. So I feel she did actually look into my case. She was very apologetic which was appreciated considering she’s the only person that’s replied to my complaints in the last week. She said something about there being two batches of payments and unfortunately I’m part of the group that’s in the second batch, which no payments have attempted to be made as of yet. She was adamant that all payments would be made by the 16th March. I’ve given up on stressing over it. I don’t think complaining will get us our money any quicker. Just a waiting game.
John says
I raised a complaint to the IP gateway last week which has been escalated to the IPA..
I called wonga last week as I received an email saying that I’d sent a request to change my bank details, which I hadn’t.
I called Wonga and the woman on the phone confirmed my correct bank details and told me my payment had already been sent by BACS I was told that the payment should take 3 days to clear. This is has now passed so obviously the information given was incorrect. Not very impressed
John says
Email just received this morning;
Payments are continuing to be processed by the Joint Administrators. However, if you your claim was submitted by a Claim Management Company, payment has unfortunately taken longer to process as additional data validation was required.
In your case the claim was submitted by (X) and we had to perform additional validation.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Lynne says
Guys I think I’m going nuts here. I just got TWO EMAILS from Wonga. One from their complaints dept saying thanks for providing your bank details and ‘they are now updated on the system’, the other one also from complaints saying the money has already been SENT to account ending (then they say the correct 4 digits). Then it goes on to say if however you haven’t received the payment PLEASE SEND PROOF OF ID, A COPY OF YOUR BANK CARD etc etc. First of all I sent these bank in October. Secondly they verified several fines that they had these details. Thirdly it tells me to upload them but THERES NO LINK AVAILABLE!!! Please someone help me I think I’m going under here.
Both emails I got this morning came at 5:08am and then 5:10am. Proving the whole thing is a crock of shot.
Ronnie says
The plot thickens…….woke to another email from wonga, with the wrong reference number, saying I will receive payment but can’t tell me when! This, after the last email I got from them yesterday from them saying they had no record of me, all forwarded onto my cmc
Sara (Debt Camel) says
Send a complaint to the IPs about contradictory communications and if you don’t get a detailed response about your case, send a complaint to the Insolvency Service Gateway after a couple of days. See top of article above for how to do this.
Laura says
I too rec/d email with the wrong case number which is concerning as what’s going on with admin if email addresses are not matching case numbers 😳
Jimmy says
I’ve given up any hope of this ever being paid, my owed amount is paltry anyway and thankfully my financial situation has drastically changed since I was borrowing from Wonga, but it’s a real shame this is causing people distress and upset.
The damage this company has done cannot be underestimated, I wonder how many people who were in dire levels of debt became victim to hardship or worse to these absolute crooks, I’m sure there’s blood on these peoples hands and one day someone will pay for this, be it in this life or the next.
Lynne says
Well said Jimmy. They caused me distress and concern many years ago and are still doing so to this day due to the monumental cock up with payments and miscommunications. I’m waiting for £551 and unfortunately it’s an amount I am desperate for.
Jennifer says
I’m in the same boat as most of you. Haven’t received a reply to a single email. Haven’t recieved my redress. Haven’t used a claims company or changed my bank details which wonga have confirmed 3 times are correct. Have had zero communication at all. No idea where to turn as I don’t believe this mo ey will be here in the next two weeks. Just glad I found this page so I know I’m not alone.
Sara (Debt Camel) says
see my reply to Anzzzz below.
Jen says
I feel exactly the same. Fed up. I’ve already complained to the IP, Wonga and the gateway. Constantly being fobbed off.
Paul says
What’s frustrating is it’s now Wednesday and no sign of payments starting again.
Emailed Chris, Daniel and Andrew as detailed above and no response either
Kieran says
Well day 3 of weeks one and no payments received! Absolute joke! I budgeted for this money and is becoming a struggle now!
Anzzzz says
Is there any point calling the helpline anymore ? I’ve called so many times but not since last week. Still not been paid. No idea if a cheque went to my old address even though I specifically asked for no cheque.
Sara (Debt Camel) says
I suggest you email the adminstrators directly, see top of article above for how to do this and ask what has happened in your case.
Anzzzz says
I did that last week but haven’t had a reply Sara…
Sara (Debt Camel) says
Then send a complaint to the Insolvency Service Gateway.
Dave says
I also emailed all three last week and again this week, with no response whatsoever. I tried ringing Wonga to check case number but continual hold for 50 mins, I have emailed them also, no communication at all.
Same address and bank details so no excuses there.
Very frustrating situation.
Dave L says
I’ve just had this email from Wonga
Payments are continuing to be processed by the Joint Administrators. As per the dividend declaration correspondence sent to you on 29 January, if you have recently changed or confirmed your bank details (particularly in January), payment will take longer to process and be received.
In your case we received your new bank details on 18.09.2019 and updated them on 17.10.2019. This is the reason for the delay.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Sara (Debt Camel) says
I can understand why someone updating their bank details in January could cause a problem. But October????
Dave L says
My thoughts too just utter incompetence. I think Grant Thornton should hang their heads in shame. It’s now quite clear they never intended to pay everyone in the four weeks.
Sara (Debt Camel) says
oh I think it’s a cock-up, not intentional.
Dave L says
Just doesn’t bode well for any other administrations of this type. I think they seriously need to look at their communication skills as well to keep people updated and that’s being polite.
Liz says
I think they will wait until the end of March, then make payment if we’re lucky because they get to keep the extra interest paid interest by the bank if OUR cash is sitting in Thier bank account until the end of each month. My account details have never changed, nor has my address, or any other details.
It doesn’t take 5 months to update a set of 2 small numbers times 40000 customers, I know this because I used to do data entry as a job so God knows what they’ve been doing in those 5 months. To use this and the incorrect details line as an excuse in my eyes is nothing short of deceitful to us poor buggers who needed that loan in a time of need so to then be stuffed for the correct amount of compensation and then be told by the FOS they don’t cover payday loans is disgusting. You can complain about every other financial product but not payday loans.. There’s definitely something wrong with this picture!
Sara (Debt Camel) says
Lots of good points there but I will pick up on 2 points:
1) these admin problems are costing GT a lot more than the very tiny amount of interest they may get
2) you can complain to FOS about payday loans but not about a company that is in administration, not about how the administrators do their job.
Neil says
They shouldn’t even get the chance to do it again
Andrew says
Spoke to Mr DANIEL ROBERT WHITELEY SMITH at Grant Thornton regarding any info on the company. He was really rude on the phone and would not help at all so where do i go from here regarding payment?
Sara (Debt Camel) says
Put in a complaint to the Insolvency Service Gateway (see top of article above) about the lack of payments and definitely mention the rude phone call with one of the administrators.
Ian says
I had my my claim accepted. Received the email in Jan to say how much I would receive. Have heard nothing since. I checked with wonga in December and my bank details were correct. My address has however changed. I emailed the three IP´s on Friday. No reply. I emailed the wonga customer care team yesterday. No reply. I emailed the UK CEO yesterday asking that if it was read by a PA then it was sent on to somebody in a position to update me on my individual claim. No reply. Any advice anyone? Give up? I am not calling and being on hold for an hour.
Sara (Debt Camel) says
Send a complaint to the Insolvency Service Gateway, see article at the top of the page.
Linda says
Emailed the administrator yesterday and this was my reply.
I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able.
Kind regards
Liz
Liz R Lazell
Assistant Manager, R&R
Grant Thornton UK LLP
I am getting sick of getting told they will get back to me but never do, I had to upload my bank details several times, eventually got an email back saying that they had received them, as the details they had for me wasn’t even my bank details… Sick of phoning as you can’t hear a word they are saying, so fingers crossed we all get our payments soon.
Laura says
Same, i got exactly same email 😕
NOT HELPFUL AT ALL!! Sending same generic reply to us all!
Tom says
My case is simple all my details gave been spot on ie bank details etc and my payment is for £134. Therefore I should be a simple payment. However not been paid and no real reason. Others changing details etc could be a reason.
This is just an example of a cock up as evidenced above.
Tom
CJ says
I emailed and actually had a great email back from them apologising and giving full info on the delay.
In my case as I updated my bank details last year I was on a later batch of payments and will get mine in the next week. I can handle that I just wish it was explained that way previously.
Ian says
Morning all,
Not sure if this has been mentioned recently as I’ve not had time to read the threads the last few days but I emailed wonga on Monday and received this reply today:
Dear Ian,
Case Number: ********
Payments are continuing to be processed by the Joint Administrators. However, if you your claim was submitted by a Claim Management Company, payment has unfortunately taken longer to process as additional data validation was required.
In your case the claim was submitted by Payday Refunds and we had to perform additional validation.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Steve says
I received this as well even after I informed them PDRF no longer trade and they assured me the money would go directly into my bank account.
Ian says
They said exactly the same thing to me. Confirmed payment would go directly to myself as per my instructions on the email they sent out in 2019
deb says
I too have received an email with a different reference number on it at 6.40 am this morning.
I have replied with a list of questions and also to check if they are paying me twice?
They said this is due to my case having to go for further investigation….. I have asked why this was and again what was the outcome of the further investigation.
I await their reply :)
Paul says
Hi Sara
Thanks for all the help and advice on here. I have tried them all and also complained to insolvency-service. But can I ask where do we stand if nothing is received and they claim to have run out of money. I’m desperate.
Sara (Debt Camel) says
I repeat what I have said before. I don’t think the problem is that they have run out of money. they have just got into a muddle with payments for some reason.
Ross says
Granted that may be the case but with all due respect Sara, it’s completely and utterly ludicrous for a company (allegedly) of GT standing and size to “get into a middle” carrying out what is supposed to be their bread and butter, administration.
Steve says
So I just received this email even though I told them they no longer trade and they then assured me it would go directly into my bank acct
Payments are continuing to be processed by the Joint Administrators. However, if you your claim was submitted by a Claim Management Company, payment has unfortunately taken longer to process as additional data validation was required.
In your case the claim was submitted by Payday refunds and we had to perform additional validation.
The Joint Administrators are processing these payments and you should expect payment of your dividend in the next two weeks.
Kind regards,
Customer Care
Wonga.com
John says
it appears that this has now been picked up by the media https://www.thesun.co.uk/money/11094686/wonga-still-hasnt-paid-out-mis-selling-compensation/
Ian says
I complained tuesday to the 3 administrators got a message from wonga my bank details were updated on 6th feb thats why i wasnt paid complete cop out they didnt start paying until mid feb anyway expect it in next few days
FJ says
I understand that we may have got ourselves into the situation more often than not, and beyond our control… BUT when we believed the funds were one their way… We budgeted. It’s like a dangling carrott, we had trust in the professionals to do their jobs. And they haven’t.
Peter says
Long time page watcher.
I received my email on the 29th if Jan confirming the amount, before that I had received an email with the last 4 digits of my bank account which are correct. I called Wonga several times to confirm, I also was assured last week that I would receive payment by Friday. This has now become completely ridiculous. I have sent several emails to a number of different people both at Wonga and at GT. I am completely sick of this.
Tom says
me too Peter I have done exactly the same. All my details spot in from the start. Total incompetence or some other reason.
sandra says
3 days in to WEEK 1 and of the new timescale and yet no one has been paid ,
i have also complained to all the name as advised by Sara but no response from anyone , the lack of communication is a joke this is really not good enough and i have sent a link to WATCH DOG stating how badly people have been treated by wonga and GT , i do understand that there were a lot of people to receive payouts but now they have now done 1 in over a week and half and the excuses are just beyond a joke ….waste of job calling the Wonga helpdesk as they are reading from a script and don’t know anymore than us really don’t think anyone has a clue whats going on at all
Laura says
I got this back from the administrators…
Commercial in confidence
Dear Laura,
I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able.
Kind regards
Liz
Liz R Lazell
Assistant Manager, R&R
Grant Thornton UK LLP
T +44 (0)20 7383 5100
grantthornton.co.uk
Image
30 Finsbury Square
London EC2A 1AG
Grant Thornton logo
I think they are still buying time….hope we all get paid soon 😕
Terry says
Hi Sara.
Thanks for your advice on how to complain (if we so wished). Today I complained through the Insolvency Service Gateway. I provided as detailed a complaint as possible. I used all 5 of the attachment options given to support your complaint.
I felt this was the last resort. Nobody appears to have been paid between Mon – Wed (although I know you stated we shouldn’t have expected payments on Mon).
I just really do not see how they will get through the remaining payments within the next 2 weeks… so I give up.
Hopefully something comes from the complaint.
Pete says
When was the last time they actually made a payment? It seems like the week before last. These guys are at best, horrible at their jobs. Sincerely hope they use a different team for the QQ administration.
ALLAN KANE says
Are QQ in administration? I had lots of loans in the past with them. Are quick Quid doing the same as Wonga In issuing refunds to past customers ?
Sara (Debt Camel) says
yes they are. See the QQ administration page for details: https://debtcamel.co.uk/quickquid-casheuronet-administration/
Jan w says
I was told my redress was coming to me right upto last friday. Wonga have emailed me in the last hour to say it’s gone to a CMC I don’t recognise, I’ve asked for proof of signature. The CMC havent let me know that they have my redress.
Sara (Debt Camel) says
Did you use a different CMC?
Lorna says
I have justrecieved a email from Wonga to tell me they have sent my redress to my cmc which I didn’t ask for ,!my cmc are Ingram Toft ,so I have just got off the phone to them and they aren’t even sure if they have recieved my money as I told them and Wonga I wanted it in my bank they didn’t even have my bank details
I now have to wait again for another week to see if they have actual been sent it.
The whole thing is a joke so now I have to keep tabs with my cmc I may get it by maybe the end of March lol
Eve says
Same here,I used Ingram toft but opted 4 payment 2 be sent 2 me.
I emailed them a few days ago and to be fair they responded pretty quickly,(which isnt normal for them).
As per checking, your decision of transfer for payment was direct to your account but it seems that Wonga has made a decision with themselves by transferring it through us.
We will have to check with our finance team since they are currently working on the refunds following the order on their list for providing payments.
Please provide your bank details for Wonga refund:
I sent them my bank details which have now been sent to the Finance Dept.
I will update if I receive anything anytime soon🤷♀️
Emma says
I just had an email from Wonga stating that I only provided new bank details on 29th January which is a load of codswallop as I first provided my new bank details when they were first asked for back in November/December last year. I have sent them an email saying that is a load of tosh as I have emailed them three of four times with the bank details as I was getting no confirmation that they had received them and informed them not to lie because I have proof in emails. I am currently also waiting a redress payment from Sunny which is due to be paid out on Friday, i’m hoping I’m not going to be messed around by them as well.
Jan w says
Hi
I never heard of them until a couple of months ago when I received a email saying about payment owed to them. I’ve asked for proof of signature and what pay day round company are they, the company is called clear marketing
Sara (Debt Camel) says
yes but did you make a claim through ANY claims company? There is a different between never having talked to any claims company and having used a different one.
Jan w says
I thought it was payday claims, clearmarketing are not responding to me that’s who’s got my money now.
Linda says
Received another email today say:
We can confirm that your payment was attempted to be made to the bank account ending with these 4 digits:
If these details are not correct, or if you have not received your payment to that account, please let us know so that we can investigate further. It may be that the payment failed or bounced at our end.
The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment.
Went to the bank and no payment! And the last 4 digits are not my account… I have uploaded my new details for the 4th time, and sent another email of complaint, feel like we are all just getting past from pillar to post, I can wait the extra 2 weeks on payment, it’s the lies that are so frustrating, just tell us the truth.
Richard says
It seems that all emails to the IPs result in a block. So try again with a different address. What a disgrace!
Paul says
Had a standard response just from GT. Two liner saying they’re looking into it. Great
Shaun Overy says
I’ve emailed the 3 ips twice each since Friday and haven’t even got a reply, makes sense if there’s a block
Lynne says
I got a block earlier Richard but then I realised I’d put the gt and the uk part of the address the wrong way round.
Ashley says
STILL NO PAYMENT and as each day goes by it all looks more and more a complete and utter shambles!
My Accepted Claim of £6335 and with the 4.3% in the £ payout, I’m still waiting for the £272 compensation.
I can confirm I was one of the few who was owed an extra payment aside from my original claim, this caused much confusion at the time. I can confirm I did receive my extra small payment on February 14th @ 11.22am. It was only for £3.64 but with the 4.3% in the £ meant I received 16p in bank account.
So YES they have my correct bank details and always have. I’ve Not heard anything back since and still haven’t received my original claim.
I’m Just so Thankful I’m not alone in all this and I really feel for all whose who are in the similar circumstances to me.
Never EVER again will I be getting any short term loan!
Sara (Debt Camel) says
did you use a claims company?
Ashley Watson says
Hi Sara, I remember a couple years ago I got sent some forms to fill out from a company but the name of the company I cannot remember
Sara (Debt Camel) says
Well I suggest you ask Wonga if they think your claim came from a claims company…
C.c davies says
hi just had email from wonga stating that my payment is with clear law anybody else here had dealings with them I’ve tried ringing cant get thro and I have emailed them no reply as yet if anyone is dealing with them could you put a phone number for them please
Jo says
Mine is with clear law too ‘apparently’ after I told them to send it to my bank account, I’ve emailed and had no response as of yet too! Fuming not even about the money anymore, at the clear joke this has become
Stephen says
Funnily enough I just got that email as well and it took me weeks of emailing and phoning to finally be told this. I don’t know what’s worse Wonga administrators or Clear Law not even having the decency to inform me as I had no knowledge of this
Tracy says
Sara
thanks for the contact e-mails for the insolvency practitioners. I have now e-mailed them and advised that I am a cancer patient fed up with waiting for their redress when I needed the money for travel to hospital appointments and for car parking fees (I am sure that we all know how much they can be). I stated that I am not playing on my health condition but having to make 5 40 mile round trips this week and having been told I have a huge blood clot, that between them (Wonga and GT) and my condition I am totally stressed out!
Lets see if they reply! If not then I will go to my local paper for starters and other appropriate media. I have been inspired by others on here to do something practical and thank you and them for pushing me to take some pro-active decisions. I will advise the outcome soonest.
Laura says
Hi guys. Has any one on here used clear legal complaints to process their claim through wonga?
They have confirmed wonga paid them my compensation 2 weeks ago. When I first chased why my money hadn’t been sent to me they tried saying I never gave them my bank details (I did this back in November) so I sent them again. To which they replied a payment would be processed and with me in 7 days. Guess what no money. I have chased and chased this week.
Yesterday’s excuse is the delay has been due to wonga sending them batch payments for everyone they have claimed for. Without assigning a customer to the amounts. So they have had to work out what amount belongs to who. But then promised a fast payment was been done as would be in my account. No shock that when I check my account last night still no money !
Called again today and spoke to the so called line manager who apologised and said he’d get onto it and the money would be in my account by the end of the working day today. Guess what kids no money again.
I’ve emailed now saying I’m n happy and wish to formal my complain (I’ve asked twice previously for their complaints procedure to which they have ignored ) I’ve also stated k no longer see it appropriate for them to take their 30% fee given the joke of a service !
I just don’t know what else to do this is my money their not giving me. It’s theft ! Any advice greatly welcome
Sara (Debt Camel) says
Not heard of them. Do they have a website?
Jack says
Hiya I had the same thing happen I got through to wonga today around 17.45 and they told me that they payed clear legal my money and not myself like instructed… I have now rang charley at clear legal and he has confirmed that they received my money on Friday but couldn’t pay myself as they diddnt have my bank detales my response was that you do have my contact email address and phone number so could contact me direct to tell me… They diddnt know what to say to that… He has told me that my money SHOULD be in my account by the end of play Friday fingers crossed I spose
Dan says
Was your claim through payday refunds. I’ve had no contact from Wonga no emails. What I’ve read is that the money is going straight into my account. Maybe I should ring this company see if they know something. So confused what’s going on at the moment.
Samantha Burkin says
Hi Sara, I’ve been following this forum for ages and you’ve done a great job keeping us all calm and updated. I think I’ve lost a fair bit of my soul throughout.
Payday claim help apparently have my money, their phone numbers aren’t currently set up to receive phone calls, I’ve emailed three addresses including their complaint address and they’ve all been undeliverable.
I called Wonga on the 27th after reading a comment from someone else saying the same CMC had their money, they confirmed the money was coming to me and would be in my account on the Friday. All account details were correct and never needed updating.
I emailed a complaint to Wonga on Monday afternoon and they have just responded saying the money was paid to the CMC. Any chance anyone has any contact details that work? The company they are licensed by are registered as dormant.
Any help?
Sara (Debt Camel) says
I suggest you send the administrators (email addresses in the article above) a complaint saying you checked with them and they confirmed the payment would be made to your account but instead they have paid it into the account of a firm that no longer seems to exist. Say they need to resolve this problem, not you.
If you do not get a reply in 24 hours, send your complaint to the insolvency Service Gateway.
Amanda says
I’ve just got off the phone to Wonga to be told my payment had been made to a different account number. I’ve never had any other account in my life I’ve had the same Barclays account since I was 16 Wonga are saying the payment hasn’t bounced back to them and there is nothing they can do until next Friday to check ! Feel sick the fact one they have had a different account number for me when I’ve only had one bank account in my life and 2 how will I get any refund now.
Sara (Debt Camel) says
did you ever have an email from them saying that your account number ended in xxxx?
Amanda says
Yes sara and it was wrong so I emailed them and they sent me the link to change them I have the email stating that they have changed them
Sara (Debt Camel) says
Then I suggest you sent the Andomistrarors a complaint, addresses in the article above,
Point out you had told them your bank account was incorrect and that you have had an email from them saying they have changed your details. It is their error that they have paid an incorrect account – it was never your account, you don’t know what that number ever was – and that you still expect them to send your money to your correct account.
If you do not get a reply within a day or so, send your complaint to the Insolvency Service Gateway. Make it clear that the administrators have paid an incorrect account despite you having confirmation taht your correct account number.
Amanda says
I will do. Thank you very much for your help Sara
Louise says
I actually received a phone call from wonga today twice asking me to call them back. After a few complaints to the joint Administrators and also to the ceo of GT. I received a response from Lucy the assistant manager, yesterday. I was told no payments had been attempted to go into my account and I was unfortunately part of a second batch of payments that hadn’t been made yet. She passed on my complaint to wonga as she said she can only see the last four digits of my account on file And that if I’m worried she will get wonga to contact me to check everything. Wonga emailed me today saying payment has been made but failed. Confirmed in the email my bank details but to upload them again including proof of identity and a photo of my bank card. (A link wasn’t provided to do this, sent them as attachments in reply to the email I got sent) a received an email just now saying they had received all my documents and uploaded them At the same time wonga had called me. Said she uploaded all the documents and now has everything on file. Confirmed what Lucy from GT had said, that 40,000 refunds were part of a second batch that had no been paid yet. She guaranteed that these payments will be made within two weeks. If any of you have received an email to upload documents I suggest you just reply to the email with them. This is the number they asked me to call them back on 0207 1388 330. Not sure if that’s the same number on the website, but I got through pretty much straight away.
Emma says
New twitter reply from grant Thornton sorry I can’t help you any further please contact wonga customer care. Lol nice response
Liz says
That’s shocking.
Appalling service from The Administrators just sending the same automated replies to everyone all they are doing is to change the name and last 4 bank account numbers. And as if The Partners are actually reading our emails.
Steve says
So after asking where my redress is I get this email as I went through payday refunds who no longer exist. I even contacted customer services and they assured me that it would now go into my bank account obviously another lie and act of incompetence
Thanks for your email.
Your claim was logged by Pay Day Refund however Clear Law has taken over your claim,please be in contact with Clear Law.
Has anyone heard of this company? And have any contact details, as they have not informed me they took on the case.
Sara (Debt Camel) says
Reply to the Administrators that you have never heard of them and you have not given them any authority to manage your complaint so the administrators have no right to send them your money.
Jan w says
Same here Steve with clear law I don’t know who they are either I’ve asked for proof of signature and contract , still no response.. ripped off again
simon says
Good evening.
Might i suggest a concerted effort to bring this sorry affair to hopefully some kind of closure. I, like many people have verified my account details as being correct and not received my money. Lets all crack on via https://www.gov.uk/complain-about-insolvency-practitioner
Liz says
Done ✅
It’s so obvious The Administrators have really messed up with something they’re not telling us about or EVERYONE would have received THEIR refunds by now. Another week and still no payments made and every excuse they can think of to try and fob us off.
Lula says
Already done
simon says
Good. More more more. Now the realist in me thinks that GT have majourly mucked up here. I like many people who used Wonga, arent probably proud of ourselves…..but….getting what ever pittence will provide closure on hopefully a chapter of our existence. I Didnt use a CMC, bank details verified with wonga 3 times.
https://www.gov.uk/complain-about-insolvency-practitioner
Is the way to go.
Kyle says
I called wonga today and they apologised ! I explained that I don’t want a load of rubbish told to me to get me off the phone to tell me what exactly what has happened as people want the truth and would take the news better if provided she explained that I was a failed 2nd lot of 40000 customers who didn’t get there payment due to an error confirmed all my details were correct and that I will receive payment in the next 2 weeks in which I said thank you and I hope all this is true for what’s been told and explained that I know your doing your jobs but customers respect honesty and not lies from higher officials. Now maybe wonga have ran out of money who knows but hopefully we will all get our deserved payment in the next 2 weeks I wish everyone luck we’ve done our jobs the company is down just thinking more respect the the call takers as I wouldn’t want angry people calling up every day asking we are people I know some are desperate and disappointed but it’s not the call takers fault
Steven H says
Hi Sara,
I have a strange one here. Just found the email with the accepted / rejected claims and the amounts (always keep and eye out for emails from wonga so don’t know how I missed this one)
Basically, the first loan I took with them was accepted and the two following ones (two weeks after the first, one a top up of the second), were rejected.
How is it possible to accept the first loan and not the following two only two weeks after?
It is worth noting, the last is still outstanding and defaulted – do you know if this will be deleted from my credit file even if this claim was not accepted?
Here is the table they sent, minus the refs.
We have accepted 1 of your loans:
Loan Reference Loan Start Date Loan Amount Paid Interest and Fees Accepted/Rejected
11-09-2014 £400.00 £ 37.94 Accepted
We have rejected your 2 remaining loans:
Loan Reference Loan Start Date Loan Amount Paid Interest and Fees Accepted/Rejected
25-09-2014 £90.00 £0.00 Rejected
20-10-2014 £113.00 £0.00 Rejected
Surly rejecting this later two is a cop-out simply because the balance is outstanding?
Any advice would be so appreciated!!
Thank you!!
Sara (Debt Camel) says
The later 2 were a lot smaller. They may have failed the decision-making criteria because of that.
But in any case you are past the time limit to appeal the decision.
sarah Whitford says
So no one has recieved any money since last week which means they haven’t made any payments since Monday last week, no one answers phones or replies to emails. When they do they don’t know what’s going on with your money so what exactly ARE they doing and what have they been doing for the past 10 days.
I’ve been ignored by wonga and the 3 emails at GT, it’s actually the worst customer services I’ve ever encountered.
Dave says
Totally agree!
I am seriously doubting ever receiving payment now.
Pete says
Is anyone seeing anything ‘pending’ on their accounts as yet? If not, then GT have managed to use up more than a week of their latest extension without issuing a single payment as nothing will clear before next week if not. It’s borderline comical now, I mean when was the last batch of payments these jokers did actually send? One thing seems almost certain now and that it that Messrs. Smith, Laverty and Charters are surely going to rack up more official complaints than any other group of insolvency practitioners in history.
Terry says
The no payments this week at all and radio silence to emails is definitely worrying…
I genuinely thought they would use these two weeks productively and get the majority sorted in week 1. Oh how gullible am I.
Lynne says
Seriously though what position are we in now? Can they (morally or legally) keep changing the goalposts as to a payment deadline?
Tom says
NO MONEY AGAIN WHAT HAVE THEY BEEN DOING FOR 10 DAYS????
Dan says
Just spoke to clear law from Manchester they haven’t had my payment. So god knows where my money is Wonga just ringing and ringing.
Stephen says
Just spoke to them as well and they said they have nothing to do with Wonga and would refuse to take over such cases so I have been lied to again. This is now more trouble than its worth or is that what they are hoping for.
Mal says
Reply to the comment about clear law not having anything to do with Wonga – Not sure who you spoke to, but they were very helfpul. Phone 0161 873 2740 and option 2 for clear law. The person I spoke to dealt with it quickly, had my details to hand and knew the amounts etc. Agreed it shouldn’t have gone to them and to me first, but I did use them initially so have always had them as the CMC when first claimed when Wonga were still in business. Won’t be using any other CMCs as the process is actually easy, but in the end only cost me a few quid. Will be doing QQ as soon as the portal allows.
So clear law are in business and have full knowledge of Wonga.
Stephen says
Sara’s update last Friday 28th February, after she had spoken to the administrators, had that 22,000 would be paid this week. From what I have read on here no one has received any payment and it is not showing as pending either. They either lied to Sara or they are in difficulties. I am doubting that I will ever get my payment.
I would like a more honest statement from the administrator about why so few people have been paid in the past 2 weeks. Blaming the banking system is unacceptable.
Sara (Debt Camel) says
as they are paying by BACS, I suppose they may have meant they would initiate the payments this week.
Stephen Westrip says
If that is the case I would like to see a statement on Monday morning stating how many payments they initiated/processed this week. It is no good keep sending update emails and posting statements if they never stick to any of their deadlines.
sandra says
Hi,
I have just spoken to a lovely lady at Wonga who could not apologize more….she took all my details …name address last 4 dig of card and confirmed i am 1 of the 40.000 people who has not received payment , she confirmed all payments should be received by end of next week .
I still do not have faith but at least i got an apology and she did look in to my account more than i have had before
Christine says
After emailing all three administrators on 28th Feb and 3rd March I finally got this response yesterday:
I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able.
Kind regards
Liz
Liz R Lazell
Assistant Manager, R&R
Grant Thornton UK LLP
T +44 (0)20 7383 5100
grantthornton.co.uk
Terry says
I’ve received this email three times now haha. Copy, paste, repeat.
Amy says
Well knock me down with a feather..
For the first time in weeks I’ve got through to wonga and after only 10 minutes.
Nice South African lady confirmed my full account number as GT told me they only had 5 numbers not 8. They had all 8 and was correct! Thankfully..
I asked re payment they said we’ve only been told that it will be in the next two weeks we don’t know anymore but I can’t promise.. That doesn’t fill me with hope but hey ho, nothing will now after the farce that’s already happened.
Anyone unpaid I urge you to ring and check your full account number is correct.
I had mine confirmed as correct THREE times before I was actually told the truth that they had only input 5 numbers.
Let’s hope to see payments starting again very soon..
Hannah says
So I have just spoken to Wonga, a extremely rude man who just informed me he doesn’t care because once it’s all paid he will be loosing his job. I have phoned back and spoken to a lady who said that 10,000 people should have a payment tomorrow
Kieran says
With that sort of attitude, find it hard ti have sympathy for him! Probably the same man i spoke too, was so rude!
Ian says
They updated my bank details on the 6th of feb which i have proof so in 4 wks they could have paid me and instead silence and nothing how do they get away with this they have my money and basically wont send it to me its not legally their money surely theirs a law against this?
SD says
Going to call it now as a data/software professional, but this screams like an issue with whatever systems they are using. They’ll have run in to a bug or something similar and don’t have the resources to make all these payments manually, quickly.
Not to be an apologist but they are likely using 3rd party systems and GT are being told they’ll be fixed/ready by x date but is continually pushed back if tests on software fixes are not functioning as expected or fail entirely. I genuinely don’t think they’re intentionally withholding payments.
The term “how long is a piece of string” or similar is often thrown around in software development, so the continual delays are not a surprise to me. No software is ever bug free, either.