The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Liam says
Nothing in my Monzo queue (pending BACS payments) so it must be next week now. Any point phoning them? Just seems we all get told different things anyway
Richard C says
Has anyone managed to get through to the right department of GT today? I’ve rang up been asked to hold the line whilst been transferred then all I get is a voicemail! Not wasting my time emailing you’ll just get the same automated nonsense! Does anyone have the correct GT number who are supposed to be handling this circus?
Sara (Debt Camel) says
See the top of this page for how to email the 3 administrators who are personally responsible for the conduct of the administration.
Isla says
Would I need to ask them what has happened to my payment? I eventually got an email (dated 18 Feb) saying I was entitled to £25.68 which was the 4.3% of the accepted claim (never received any emails about the accepted claim) and the email I received appeared to be in response to 5 emails I sent customer care asking if I had a successful claim or not because I had never been informed. I am just wondering if the within four weeks applies from the 18 Feb date or from when it should have been sent out.
Sara (Debt Camel) says
I think you should have been sent that email in January, the 4 weeks applies from that date.
It’s your decision when to complain.
Paul says
Contacted my CMC and they have been sent the payment despite me requesting to be paid directly. Would advise anyone in the same situation to contact your CMC directly
Jason says
Just emailed all 3 wish me luck.
Just followed Sara’s guide lines not sure if will receive a reply was very kindly worded but felt a bit of pressure lifted..good luck everyone
Michelle Jones says
Yeh me too
And the wonga complaints department not holding my breath think there lying low
Laura says
Michelle they are wonga South Africa employees, they have absolutely no idea what’s going on except what GT feed them! and it would seem it’s complete nonsense they must be fed up as they are reading the party line which has turned out to not be true 🙄
Daniel Farr says
Just spoke to Wonga. They confirmed the correct bank details and said that payment had been made but they can’t see if was made yesterday or this morning. I should receive it today, Monday or Tuesday.
S.H says
Spoken to Wonga, lady was pretty decent to be fair. Checked my claim number and said it should be in by 5pm. What worried me the most is that she said if you do not receive your money MUST ring back Monday. Doesn’t give me much hope that she emphasised it so much.
Sara (Debt Camel) says
lovely. Well we see if that happens.
sandra says
THIS IS THE E-MAIL I HAVE SENT
Morning ,
I am wring in now to complain about the lack of correspondence from Wonga , all customers received and e-mail from them on the 29th January
Advising them what would be paid and it would be within 4 weeks, 4 weeks has and come and gone !!!!!!
I am not only speaking for myself but for all other customers who have still not received payment , we seen last week a large amount of customers being paid out,
But only dribs this week ,
When calling the help line they are very rude and unhelpful (basically would not call them a helpline at all)
Can you please advise on what is happening and when we are due to receive payment
Looking forwards to getting an answer
Sara (Debt Camel) says
who did you send this to?
sandra says
Hi Sara,
to the 3 names you have listed at the top of this page
Rich says
Finally got through to the correct GT number. They clearly have no idea what’s going on! She said it’s best to call Wonga as they have my bank details blah blah blah, then said it’s only bacs now which means no payment until next week! She didn’t even know why a number of cheques have been sent out! I literally give up
Sara (Debt Camel) says
Don’t give up, send a complaint to the administrators.
Amy says
So many different messages from the same people 🤯🤯
No one knows their backside from their elbow at wonga or GT
Give up!
Leigh says
Just spoke to wonga South Africa, the lady said everyone will be paid by 5pm and it will be BACS. No session for me this weekend then!
Paul says
Keep checking mine has just gone in 5 minutes ago
deb says
Paul can I ask what bank your with?
Paul says
Halifax.. I complained to GT, Lucy from the admin team called me and saidvdhe had just actioned it. I checked 10 mins later and it had just gone in
GimmeMyMoney says
Bet they are loving today.
Email sent. Expecting another fob off
John says
I have just spoken to wonga. Apparently a lot of banks are blocking payments as they are “unexpected”.
I have just called my bank who said an incoming payment would never be blocked, and they could not see any reason why wonga couldn’t put my owings in my bank.
So I have emailed the three people Sara kindly listed above, and copied in tips@dailymail.co.uk too for a laugh.
Sara (Debt Camel) says
I have no idea how or why a bank would block an incoming payment as “unexpected”.
If a lot of payments to valid accounts are bouncing back, it suggests there is something wrong with the payment submission, not with the banks.
Amy says
28/02/2020
Hi Amy,
Thanks for getting in touch.
There are no known issues with this company, so you should be able to receive funds from them with no problem.
If you need anything else, please let us know.
Many thanks,
My bank have confirmed no known issues. Just another BS excuse
GimmeMyMoney says
John, I can say quite confidently that is absolute nonsense from Wonga.
John says
Totally!! They are running out of excuses now I think!
Laura says
Please don’t think I’m doubting this was said to you, I am not.
However I find it offensive the absolute nonsense coming from them. We might have been foolish with money but we are not idiots. It’s quite clear there is something wrong there end given it’s all went silent with payments, yet still they protest it’s sent. To put into context I’ve received this morning the money from my house sale from solicitor, never had a payment from them Before and that didn’t bounce. However still waiting on my £688!! So again rubbish from them
Gaz says
I’ve also sent a nice email to the financial times and the reply I’ve had back within 20 minutes leads me to believe they will be putting a story in there newspaper regarding grant thorntons incompetence ..I do hope so and I also hope that as much bad press these cowboys get will be detrimental to there future business…..
Vikki says
I’ve been following this thread.
This was my response to my complaint to them which I’ve received today!
L
Thank you for contacting us,
Payments will be made by the end of business today. This is due to the volume of payments being made and processes we have to follow. We are unable to give any further information about when the funds will be received.
Kind regards,
0800 3166745
Wonga.com
Wonga.com is a trading style of WDFC UK Limited (In Administration). Registered in England and Wales. Registered Number: 6374235. Registered Address: C/O Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester
M3 3EB. Authorised and regulated by the Financial Conduct Authority under registration number 671454.
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners.
Claire says
I have just phoned the helpline again. This time she took my details as she didn’t last time, and the bank details were correct and she said payment will be made by the end of today. I said so what happens when today finishes and I haven’t been paid? She said call back on Monday as we are waiting for payments for transactions from the administrators! Call back Monday it is then by the looks of it!
Joseph says
So I just had a meeting with my MP. She (Kim Johnson) was fantastic. I told her in summary about the FCA not covering Wonga (and other payday lenders). She seemed very interested in this and also blamed the government for allowing things like this to happen. She said she going to email a minister (I forget who) and get back to me. I will post their response.
Sara – I gave her the link to your website and she was interested in how many people are affected by this, and she said she’s going to take a look!
Pete says
Though I am allegedly being paid on Monday I thought I would share some information nonetheless.
Yesterday I began reaching out to various media outlets detailing timelines and other elements of GT’s administration process and its failings and missed deadlines. I’ve since been called by Stephen Hayward from The Sunday Mirror newsdesk who is now getting in touch with GT for their feedback. I have also received notice via email that I will be contacted by two other broadsheets also looking for further information. It does rather seem that their is significant appetite amongst the UK media to pick up the story and apply further pressure on GT to sort their act out and get all you good folk paid sooner rather than later.
On a separate note, I think we should all doff our caps to Sara in thanks for her tireless work on this site. I really feel that we should be paying you for your time but instead I’ll donate my redress to the local CAB office as I’ve seen you suggest in earlier posts.
Best of luck to all still waiting. Hopefully everybody will soon be able to put this behind them.
DC says
I email the 3 of them yesterday, didn’t respond then either, probably had a few today to get through
Also just for the heck of it emailed links to this page & the Trust Pilot page to the following in case he was interested in what people are saying about the company
PARTNER, HEAD OF QUALITY AND REPUTATION
Jonathan Riley – jonathan.c.riley@uk.gt.com
Childish & churlish maybe but they have brought it on them selves
Lisa says
I found the complaints procedure on Grant Thornton’s website and that grievances should be sent to a guy called Jon Roberts.
Forwarded my complaint (that I sent to the other 3 GT contact this morning) to him – just received an automatic ‘out of office until Monday’ reply.
What a coincidence that the person who oversees UK complaints isn’t there today…
Sara (Debt Camel) says
I think JR’s role relates only to audit, not insolvency. But no doubt he can forward your email on Monday!
Graham says
Just spoken to what seemed a decent sort of chap from wonga,South Africa I presume, gave him my claim number and he verified me and my bank details were correct, he said that I should receive payment anytime up to next Wednesday, I really do think that this is a very poorly organised payout procedure,however,this time I do not think this is wonga , it seems to be poor communication and organisation from Grant Thornton, I have also emailed and complained to Chris Lavery but no response as yet, I am now about to email a certain cabinet minister with a complaint of the poor handling of the whole affair , let’s hope that we get some answers from government on this issue.
Lizzy says
Just spoke with wonga who confirmed my full account number and sortcode, she then said the payment has been processed yesterday and all payments will be processed by the end of today, they also mentioned some banks are rejecting when trying to send the money through which is a load of s**t because I contacted my bank and they have said nothing has been blocked and nothing is pending , this is so frustrating I just want this sorted now 😩by the sounds of it if they are sending payments today I bet it’s through BACS which means we will not get it until next week !!!!! If this is true they said call back Monday if I still had not received it my bank also said if they sent it through backs with Halifax you can see it 2 hrs after it’s been sent but it all depends on what account wonga is sending it from !
JP says
If remaining payments are uploaded to BACS today it’s still technically within February as tomorrow is the 29th. I would expect to see it pending on Monday 2nd. That’s purely a guess as the track record so far has been abysmal.
Paul says
I have just been paid by fast payment following a conversation with Lucy at GT. [edited]
Liam says
Just now as in the payment went in at 1pm ish today, or it went in overnight and you just checked?
Paul says
Went in just now she called me and it went via faster payment around 1pm. Wasn’t there this morning with my wages
Amy says
Did she process the payment or was it by chance? Is she GT?
dave says
Is Lucy a Wonga employee?
Paul says
I rang GT direct via the number for the CEO… Lucy is part of the administration team. She processed it There and then andvitvwent straight in. I honestly think you will get paid today
Amy says
The line is now just ringing out when you get put through to the wonga team..
Amy says
And her voicemail is now on! Next avenue please.. 🤣
deb says
I have called this number and it is going to voicemail for Lucy. I have left a message let see what happens now :)x
thanks for the info Paul xx
Lizzy says
Thanks
Just tried to call Lucy and it went to voicemail tried to leave a message but it got cut of half way through so not sure if they have received it 😕
Sara (Debt Camel) says
Congrats Paul but I have deleted her number.
Sorry but it’s not going to be possible for one person to resolve everyone’s cases even if she is fantastically helpful. Send a complaint to the administrators and they will have to organise a proper resolution.
Dave says
Thank you Sara for the advice above, I have emailed all three of the administrators and Wonga themselves.
Hopefully a full inbox may make them look in to the situation.
Isabel says
I receuved my funds on 26th but were sent tothe claims company I used even although theysent me an email saying it was coming into my account. Phoned claims company today and they said they were sent a batch of payments. I will receive my funds next week. Claims company never contacted me and they didnt have my bank details dont know how I was getting my funds if I hadnt called today. This has been a shambes.
Paul says
Hi Sara
So I know you said to complain to GT which I have, but my anxiety is getting that bad I had to phone Wonga AGAIN. I got the same old rubbish, but was determined not to be just brushed off again so carried on ( I know it’s not her fault ) anyway she said that they don’t know what’s happening it’s just what they are being told to say, I asked to speak to someone that did know and was just told to phone Monday if I don’t receive anything by the end of business today.
Is there anymore we can do other than wait. This is absolutely disgusting.
Thanks for everything you’ve been doing
Laura says
Paul,
The wonga customer services has been sub contracted out to the South African arm of the business (which was sold when they went under) they have nothing to do with what was wonga UK. GT are paying them as they know how the wonga systems work. Honestly these guys know nothing except what GT tell them as all the administration comes from this end. Honestly asking to speak to someone there is like asking in Asda to speak to someone about Sainsbury’s. Have you emailed the people Sara has suggested at the top of the page? Send your emails and take a break from page as nothing is going to speed this farce up for today
Paul says
Laura
Yes emailed them, like you say no choice now but to sit back and hope.
Lisa says
I’ve just started reading up on Grant Thornton – they have been fined numerous times in recent years for mishandling large-scale administrations. Last December, they were fined £650,000 for one such case.
Although our main goal is to get our money back, I strongly advise that we all continue formal complaints against them to the relevant authorities.
I suspect more pay day lenders & high interest loan companies will go under in the coming months, so we need to try and prevent GT from getting involved with any of those (other than the ones they are already dealing with). If not, we and others could be reliving this nightmare again very soon.
Dave says
I had a refund from Speedycash, they used KPMG, they have been brilliant, excellent communication, payment was due by end of April 2020, last week I had a letter saying it would be in my account within 7 days of receipt and it was in on the 5th day.
Daniel says
Hi All,
I have been reading this forum for a few weeks now but havent made any comments yet a I have just been waiting patiently. I did just decide to call Grant Thornton who transfered me to someone who explained that they are doing payments in batches and some have bounced back etc and told me to check my account again next week. I did ask if she had access to make a payment to me whilst on the phone after reading one of the above comments and she said that it wasnt possible to do so.
Cheers Dan
Ian L says
What surprises me most is the fact GT havent even bothered to send out an email updating everyone. If they are being inundated with calls then that would be an obvious first step. I’m not expecting payment in my bank by 5pm. There would have been reports of payments on here if what the Wonga staff are telling people is true. Time to complain I think.
Amy says
Have a feeling the email will be sent at close of play! Sadly
Wendy says
Hi all
I phoned the helpline and she said payments have been made, she put me on hold for a bit to see if my payment had been. But she couldn’t see status of my payment so she said that it would be escalated and to call back on Monday. I am none the wiser. I bank with Monzo so I have messaged them and just awaiting a reply. Whether there is a problem or not with my payment I don’t know.
Lynne says
Just got another ‘standard’ response from Wonga.
thank you for your email.
Payments will be made by the end of business day today. This is due to the volume of payments being made and processes we have to follow. We are unable to give any further information about when the funds will be received.
David wragg says
They told me the same but still no payment absolute joke if you ask me I’d like to know who gets all the interest
Gayna says
Used the three email addresses you’ve provided and just wanted to put my two pence worth in…
Good afternoon,
I appreciate you’ll be having a pretty busy and crappy day with the amount of people you as a company have lied to and let down over recent weeks but just wanted to state that as one of the thousands still to receive there payment from yourself I am disgusted at the lack of correspondence we have received regarding this situation.
I personally have been assured on numerous occasions that my payment will be in my account by close of business today and yes I accept it is just 2.50pm big afternoon waiting a month and checking my account a few times a day every day I’m pretty frustrated that it looks like you are not going to deliver on this statement.
These payments mean so much to a lot of people and there hasn’t even been the common decency of communication.
I along with thousands will be on the phone Monday morning asking the question, where is my payment, and I Hope at that point yous can at least be honest with us!
Yours sincerely
Gayna
Tony says
Thanks Sara,
I followed your template and e-mailed those three addresses. I would be in a very dark place if it wasn’t for this site and your help.
James says
This little gem from today from Wonga. Aiming to process all payments by the 28th that doesn’t mean you will get your money today. Apologies Sara I realised my last message had a !! on it.
It is so bad all of this that it’s laughable.
I think if they were honest and upfront with the issues then I could accept it. I reckon about 10 people have been paid this week.
Sara (Debt Camel) says
I think there are a few people who don’t actually read this page …. and some that do read it don’t ever post comments… But it does feel as though very few people have been paid this week – which seems bizarre.
Jo says
Not going to repeat but not been paid either! I’ve complained to the above email addresses as advised! Has anybody had money today? Doesn’t look like it 🤔🙄 is this even legal? Surely the administration have rules they need to adhere to? I’m not up with these rules! Mine is like £43 I could do with it but I can’t believe they are allowed to behave like this! I feel for the poor people on the end of the phone at Wonga, they probably know as much as is the way the administration have dealt with it is appalling
DC says
Have been calling GT on both the main number and the direct lines you can get off their website. I wouldn’t bother though people because on the rare occasion any of the 4 numbers I have been trying doesn’t go through to voicemail they are literally just picking up and putting the phone straight down without speaking, very professional. Did actually speak to Daniel Smith but he can’t help as he is not currently in the UK and apparently hasn’t really been involved in the process. That bit is strange as he is one of the 3 named and in the photo on the GT website that relates to the Wonga administration process!.
Omnishambles doesn’t even begin to describe this
Andrew says
So just called wonga and had someone respond after a check to say now that they could not hit there 4 week target. To some people was told do not expect your payment tonight as i have been told that it could be next week now.
As you can imagine i threw the phone to the side and left the office while she was going through the TOC.
Wonga nice lie to everyone you done us again
Chris says
Here’s my update from GT. hopefully I get some kind of answers in the coming days now. Went through a CMC who claim they haven’t received any payment on my behalf.
Email from Lucy at GT
Apologies that I was unable to answer my phone.
I understand the frustration in relation to your delay in receiving your payment. I have requested for your case to be reviewed and will aim to get a response over to you as soon as I am able. However, I would advise that you also contact your CMC in the interim.
Kind regards
Lucy
For the Joint Administrators
Rebecca says
How annoying! I haven’t recieved anything yet mine is over 300 pound. Ive emailed all 3 people like suggested above ive heard nothing. Ive phoned Lucy left a voicemail.
So annoying
Ronnie says
I’ve not been paid, no pending payments in bank, Wonga have correct bank details, emailed all 3 at grant thornton – no response, called the customer care – no reply, claims company I used not had money either
Peter says
Thanks Sara
Used your template customized to send and email to the three GT people, and will be using the insolvency gateway on Monday, which of itself will be generating more work for GT when they have to deal with those complaints.
Mark k says
Just had an email from Wonga administration after your suggestion of emailing this morning.
Dear Mark,
I write in reference to your email addressed to the Joint Administrators of WDFC UK Limited (trading as Wonga).
We are looking into your matter and will provide a response as soon as we are able.
Kind regards
Liz R Lazell
Thanks Sarah for suggesting this. Feel like some one actually might be looking in to my case now. Happy weekend everyone.
Dave L says
That’s the same email I have received from
Liz twice today
Dawn says
Just received an email from GT in response to my email yesterday stating that they are looking into my case and will be in touch.
Nats Daley says
Me too Dawn … worrying …but at least that’s contact
Shaun Overy says
Oh well nearly 5pm hardly no one bei g paid, not bad considering they said we would all be paid by close of business, honestly think there is something seriously wrong otherwise there’s no reason to delay the payments
Nats Daley says
I’ve literally just recieved an email from liz R Razell assistantManager at GT
Saying they are looking into why I haven’t been paid..
Ok I sent an email on Wednesday and have replied none of my details have changed regarding bank home address etc
What’s happening ??? Maybe my faith was blind … oh dear
Dave L says
The same cut and paste reply that I got from
Liz twice. Grant Thornton are just extracting the urine now.
Robert says
Hi Sara, firstly a huge thanks for all your efforts and this great website.
I emailed all 3 administrators earlier……..guess what now? An automated reply saying remote email server has rejected your mail.
Reason given : Recipients email no longer in use.
Unbelievable.
Amanda says
I had just put in my complaint and then come here to see if there were any other updates. Funny isn’t it that if ever a payment was slightly late interest and charges would be ramped up and our credit ratings were slated … and yet here we are over 4 weeks behind and still waiting for a miserly 4.3p in the £ of what we are owed with no way of gaining compensation, updates or news. I emailed along these lines to Chris Laverty. I have been patient but admit I am really disappointed and getting angry now. To be told payment within 4 weeks, I expected to receive it in week 2 or 3, 3 or 4 at the outside …. over 4 weeks is now frankly just incompetence.
Amanda says
Grant Thompson have called me and said they have no access to systems to make the payments or our data so the payments are down to Wonga to payout.
Nats Daley says
Really how odd considering a few of us have had emails from GT saying they are looking into our payments …
What is going on ..like a bad soap opera …
Ricky says
Hi
Wondering if anyone can I just been on the phone to Wonga surprisingly had no response does any one no the time they close to my knowledge it was 8 however keep getting cut off 3 time in a row very very frustrating to say the least
S .g says
Not received my money called 15 times got through finally was told by a rude man Edward I think we’ll all payments have been sent unless you bank details are wrong you should have it. Told him I’ve had same bank details 20 years then he hung up on me , I hope he get burgled tonight sick of being nice and patient
Gary says
Grant thornton have now failed …exactly what they said would happen this is now not against wonga your complaint is now against grant Thornton I would advise that every email you have received please keep for proof of contact and now I am aiming to get a legal case against grant thornton for failure …I have at present received over 2500 signatures. Grant thornton will be made to pay for the mess they have created …
Laura says
You could just complain to the regulators as Sara has said above and they will be made to pay that way through fines etc. You won’t have a leg to stand on legally insolvency law is very complicated however the regulators can deal with it
Nick says
I’ve just had an email off Lucy stating my payment was attempted this week and it bounced. So I need to get in touch with wonga to confirm my account details
Lianne says
I have received a cheque through the post today, which is strange since I updated my bank details back in January and they acknowledged that they had been updated
Kyle says
Well PST 5 o’clock and no surprise no payment shock said this all the way through they are liars and scammers I’ve emailed all 3 above stated and no reply been on the phone to wonga and they just hang up I do not see anyone getting there money sorry but I think they’ve ran out or someone has scammed up sitting abroad somewhere laughing what a joke ! Thank you for this site
Moi says
So now they have failed to pay out. Can we claim against the administration. I have phoned e mailed 2 weeks ago and no reply. Wondering how many that haven’t been paid are the ones who’s bank details like me. Personally I think they have lost our bank details and surely we can now claim compensation against the administration
Gary says
Grant thornton should now go the same way as wonga and be wound up..due to incompetence
Ian says
Whats your personal opinion on it all sara you answer most peoples questions and you are obviously clued up in whats goin off not with wonga but with GT payments by jan then end of feb and still obviously thousands not been paid do you think its shambolic, or what you thought might happen with the volume of claims theirs alot of upset people on here and your view is neutral just wondered what you thought of it all thanks.
Lee says
Hi Sara been waiting patiently for money to arrive today , nothing showing I have emailed WONGA on the customercare@wonga.com but no reply for a few days what do you advise now as it seems most people that have phoned are getting no where and also no one replying to emails
lindaas says
GT should be charged interest on all payments
James says
I’ve sent a complaint email as advised. I’ve then spent 45 mins in a queue to be told my money will be paid next week😂. I did state I was told 5pm today to which I was told there was an update 2 hours ago and this is the latest information they have. How can it be changed ? The person replied because the situation has changed.
Susan says
Dear Sirs/Madam
On the 29th January you declared you would delay payment of redress until 4 weeks had passed. Or facilitate payment within that timeframe.
That time has now passed.
To truly understand what type of creditors you are dealing with, we are poor. We are desperate. We have nothing.
Firstly you have not fulfilled your mandate and also told lies to people desperate in life. We were taken advantage of by Wonga now you are compounding that business plan by delaying and lying to us. Your failure to fulfill your promises show your contempt for the very people you’re supposed to helping in administration.
Grant Thornton are a highly respected insolvency firm. But have shown their total lack of professionalism and ability to handle the very profession they purport to specialize in.
You have caused enormous anxiety to the very people you were supposed to represent. The creditors.
Therefore I shall be making a declaration to the high court at your inability to perform basic functions as to your business and ask for you to be sanctioned accordingly. Your conduct has been unacceptable.
Recalling that Grant Thornton actually paid themselves more than the redress amount to creditors is a joke. And not a funny one.
You as a company should be ashamed of yourselves.
Natalie says
Just been on the phone to wonga, they uploaded my details a day after the cut off point so I have to wait for payment. Even though i updated them last year on the Wonga webpage, reassured by email that they had them and then had to send them out in January, which I did so at the beginning of the month. Hopefully (their words) could be next week but they don’t know. May never get the payment. All I know is that they haven’t made a payment to me. Complete BS. Had enough of this now!!!!
Janey Craigen says
Just spoken to wonga care team and my payment along with loads of others haven’t even been processed. They could give no information on when it will be received by my bank despite being told 1st thing this morning that all payments had been processed and would be received today. Looks like we may not even get the pittiful 4.3% after all
Sara (Debt Camel) says
UPDATE – I have just spoken to the administrators.
There will be an announcement by them on the Wonga website on Monday morning about the delays, the fact that not everyone has been paid and about timescales for paying everyone else.
90%+ of payments have been made.
They expect to make the rest of payments over the next two weeks by BACS. About 22,000 next week, about 13,000 the week after.
I know a lot of you have been told that payments have been made but this hasn’t happened. You should not expect any payments to arrive this weekend or on Monday.
Several thousand cheques have been sent – they should only have gone to people where there were no bank details on file (I point out that some people who got a cheque said their correct bank details had been on file.)
Please don’t ask me a lot of questions – I don’t know the answers.
Nats Daley says
Thank you for the update.. not aimed at you but what a load of toilets damnnnnnnn
Aldi it is then ..
Lisa says
Thank you Sara for everything you are doing for all of us.
I only discovered this site by chance, just before the 4.3% emails went out, and it has been a lifeline for me. The sense of community has been a source of comfort these last few weeks.
Yes, I wish I was in the 90%+ with their money and yes I want this all over with, but your commitment to the cause has been (and still is) amazing.
Here’s to next week bringing better news for all of us!
CS says
Thank you this sounds like a sensible update, hopefully we can all forget it over the weekend and just wait for next week. It’s been badly managed but there is nothing we can do. Just have faith, have a good weekend yourself.
Amy says
What an absolute joke! Many thanks for the update Sara. You’ve been beyond a diamond!
Dave says
Thank you so much Sara for taking the time to do this and also updating us, it has helped to ease the frustration and stress of not receiving any information from GT or Wonga.
GimmeMyMoney says
Thanks for the update Sara.
They can’t be taken at their word though as this is the second time they’ve moved the goalposts (we were originally told payments would be made by the end of January).
It can only be sheer incompetence, given my dealings with Wonga, PDUK in the past and the FOS the whole thing has been absolutely shambolic. If I acted like this in my profession I cant help but think I’d be at risk of getting fired.
CS says
So called Wonga at 4:45 was on hold till 5:30 so can officially say payment hasn’t received.
Was advised that my payment hasn’t been attempted, apparently I fall into 10% as the number was more than they expected, said they know the amount of payments in January. Apparently a large number of payments left today. Anyway Wonga were not moving and said I will be contacted next week with an update. I’ve tried calling GT today and just getting voicemails, have also emailed the above addresses. Sadly there is nothing we can do this weekend our hands are tied, I think it is really bad but we are relying on other people. I work in communications and can’t understand why someone hasn’t thought to send a softening email to keep people in the picture. Hopefully next week some answers will start to emerge and remaining payments made.
Sara (Debt Camel) says
Ok that seems to match what I have just been told (see my comment just above). And there should be an update on Monday. Taking the weekend off from thinking about this sounds like a good idea.
Dan says
So 5pm been and gone and no money. Will wait till Wednesday next week then see what I can do. I’m so fed up and getting cheesed off with these frauds.
Hj says
I received a cheque today with my refund (despite updating my details)
Rob says
I’ve just gotten off the phone to my claims management company ( name ) and they have said they have received a lot of payments from Wonga in the previous few days. Although they weren’t able to confirm whether one of the many payments was mine, they did say once they’ve found it, I’ll receive my cheque in a couple of weeks. So to summarise, I haven’t got a clue when I’ll receive my £62 minus whatever fees they take off! Im pleased my financially irresponsible days are behind me, because this whole process has been shambolic!
Dionne says
I have to admit I am absolutely disgusted at the way we have been treated throughout this whole process I just can’t believe they told us we would be paid and we haven’t without any real explanation.