The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Kieran says
The 4 weeks is up today! I received my email on a wednesday. GT cant even do basic maths, very reassuring.
Sara (Debt Camel) says
and today has not yet finished…
Mac says
Hi
I have now spoken to the financial ombudsman in relation to this and the shambles that it is. The lack of communication and inconsistent communication its ridiculous and a company such as Grant Thornton should not be allowed to get away with it. Looking at the Forum everyone has now lost faith they are going to be paid. The ombudsman was very helpful and is looking into this case as to how this gets addressed. Not much help to getting money in the bank but its principle that yet another company is taking a lend of an already bad situation.
Sara (Debt Camel) says
I am sure you spoke to someone polite at FOS, but they have absolutely no jurisdiction over what an administrator does.
Mac says
I thought that too but ombudsman was very helpful and opened a case whatever that means. So we will see
Sara (Debt Camel) says
the problem is that GT is authorised by the FCA, so it looks at first sight as though FOS can look into what they do so a case will have been opened. But the FCA does not authorise GT for administration business… so FOS won’t be able to help. You will get a letter or email explaining this at some point.
Harry says
I’m sure what they meant is 28 working days, so you shouldn’t worry it will come before Easter
Sara (Debt Camel) says
The emails I saw all said “you will receive your payment within four weeks of this email” so working days is not relevant.
Michelle Jones says
Hi
Good morning still waiting for refund I used payday refunds?? Had no communication since 2018 and phones etc dont work …
Has anyone else used these? And how will I get my money.
Sara (Debt Camel) says
other people who used them have been told by Wonga the payment will go to the customer. That claims firm has gone out of business.
Michelle Jones says
Thank you Sara will wait for my money then.
Lynne says
The plot thickens. Here is GT’s response.
I understand your frustration, however, please note that on review of your claim, I can confirm that payment has been made to the bank account that Wonga had on file for you.
If you have not received the payment, it may be that the payment has bounced. If this is the case, your payment will be made by cheque. I would advise that you contact the Customer Care team on customercare@wonga.com or 0207 138 8330 to clarify the details that are associated to yours.
Chris says
Are you able to share a contact email for me to contact GT please?
Lynne says
I’ve had a bad feeling about this from the start – and rightly so it now seems!! The GT person who responded to me was [edited – please send emails directly to the administrators – see addresses in the article above]
I have confirmed bank details several times with Wonga – she even read our my last 4 digits last week ! Yet GT are saying it’s been sent!! I’ve said to Lucy if that’s true please tell me WHEN it was sent! I can’t take much more. I’m actually off work with anxiety at the moment and this is making x10 worse!!
Laura says
The million dollar question being when will the cheques be issued why didn’t they put that info? Let us know how what customer services say! Good luck Lynne 🤞🏻
Claire says
Hi all
I chased them up and they gave the below reply .. so we will have to wait until end Feb before complaining ..
“Thank you for contacting us,
Payments will be made by the end of February. This is due to the volume of payments being made and processes we have to follow. We are unable to give any further information about when the funds will be received.
Kind regards,”
MFJN says
I have found to my dismay that calling the registered Wonga customer information line 020 7138 8330 will get you nowhere. Not sure it will get you anywhere any quicker, but you could try [[edited – please send emails directly to the administrators – see addresses in the article above].
Laura says
The Wonga customer care staff are actually Wonga South Africa employees I know this because I asked them. Said GT had kept them to do that as they knew the systems while the administration task was undertaken. They are just saying what’s getting fed to them from GT if that’s anything at all at this stage! It’s not their fault
Lynne says
Seriously I don’t know what to do next. They’re saying they’ve paid me – I know they haven’t. This is not going to be a good outcome. I’m waiting on this money to pay my rent!!
Sara (Debt Camel) says
sorry Lynne, but how will you be paying your rent next month when you won’t be getting any extra money? Of course you should get this money, but I do think you need to talk to a debt adviser about your whole situation. SteopChange are good if you would like to talk on the phone or your local Citizens Advice is best if you have any benefits or council tax issues as well.
Lynne says
My salary will be back to normal next month Sara. I was waiting on this Wonga money this month and I realise now I really shouldn’t have counted on it or trusted anything they told me. I’m so distressed.
Natalie says
I wonder if everybody else is in the same boat as you and that’s why no one has been paid. I have emailed GT to see if i have been paid. No point in phoning Wonga as they’re not the ones doing payments and you don’t get definitive answers out of them. If they had loads of payments still to do then we would have seen people commenting that they’ve got the money or at least a handful a day. So far zilch. I really hope you get sorted out Lynne.
Lynne says
Thanks Natalie it’s so frustrating but . I don’t believe for one second that they’ve sent the funds – they have the right bank details and it would have shown by now. I responded to GT 2..5 hours ago asking them to confirm WHEN they sent the money and surprise surprise no response.
Wendy says
Hi all
I have actually phoned them as a bit concerned and did not have to wait to get through. If you phone Wonga they can not say if payment has or has not been sent as the administrators are doing the payments and we should receive payment between today and Friday. We we do not receive payment to phone Monday. I must admit I am feeling quite negative about this now.
Wendy says
Hi Lynne
Have you checked with your bank regarding this payment? If they have only just sent it via BACs it will probably take 3 days. I know it’s difficult waiting for money to arrive when they say they have sent it. Sometimes they mean it’s been processed but not hit your bank account yet as in my experience with Quick Quid. However I have not received mine yet and will be contacting them on Friday.
Lynne says
Nationwide have advised me to contact GT to ask for proof of them sending the funds. Perhaps that’s our next course of action folks.
Lynne says
WONGA JUST EMAILED AGAIN TO SAY THEY CANT FIND ME ON THEIR SYSTEM AGAIN AND ASKING ME TO CONFIRM NANE, DOB AND CASE NUMBER
Sara (Debt Camel) says
oh boy…
Wendy says
Hi I think you may have to wait until Monday if you do not receive payment on Friday. It sounds like we are all going around in circles with them.
Lynne says
UPDATE!!!! THIS IS NOT EVEN A JOKE ANYMORE!!
Following up on your email, we have investigated your payment further and found that it was attempted but failed.
The Joint Administrators will be dealing with all failed/bounced payments as a separate payment exercise in order to remedy these. We will provide you with a timeframe as soon as we are able to. We’re sorry that we cannot be more specific at the moment.
We understand your frustration and apologise for the delay.
Kind regards,
Customer Care
Wonga.com
Lynne says
I’ve asked them WHEN did they make the payment, how come they’re just telling me about it now, and also as I have sent them my correct bank details SIX TIMES surely they can now put it in the right account!!!!!
Ryan says
Where do we actually stand with complaints if we’re not paid? I respect it was a lot of payments but they are the ones who have said 4 weeks. I genuinely wouldn’t of cared if they said 6,7,8,9 or even 10 weeks at least then we wouldn’t of been checking every day and it would of gave them breathing space. I’m with HSBC and I haven’t got any pending transactions for tomorrow so hopefully Friday now. It doesn’t seem like anyone has been paid at all this week. Or at least not reported
Sara (Debt Camel) says
It will be case by case, ask Wonga why you haven’t been paid, if they say you have, ask which bank they paid and when, then hopefully they will send you a cheque.
A handful of people have said they have been paid this week, almost none.
Karen says
I just spoke to wonga i have nothing pending for tomorrow he told ne all payments be made by friday but i have no faith im waiting for 166.50.
Liz says
I rang Grant Thornton who said to ring Wonga who said to ring Grant Thornton. Both companies saying the other are making the payments and they don’t have access to the payments.
No one to go to to help us who haven’t been paid.
Ruth says
I do feel genuinely sorry for all of you waiting for the money to hit your account. My £13 is long spent. But if you desperately need the money and it’s causing stress PLEASE do as Sara suggests and ring step change, payplan or any other free companies for advice. Any money from wonga will only help in the very short term.
Ian L says
I called Wonga and was told the party line that all payments would be made by Friday. I have no faith in this statement so I asked them what I should do if I dont receive payment. They said to call back on Friday and they would take it up with ‘GT, who are making the payments”.
Garry Gibbons says
I got paid yesterday afternoon from [a claims firm] who must of been holding it a week. Any way thanks for all the advice.
Khali says
I still haven’t received anything although I did change bank information on 29th of Jan. I’m starting to lose hope of getting the £170 which would be very nice as I have 10k worth of debt that I am repaying after my DMP fell through :(
Kris says
I made my claim through a CMC and I’ve just emailed them asking if they have received a payment iro my claim, they replied saying they are starting to receive payment albeit slowly and sporadically with no reference number attached so they are having to work through it to determine how much to pay etc.
Liz says
This is the reply I’ve got received from Grant Thornton
I updated my bank details on 27/1/2020. And received and email and told on the phone my bank details had been processed and I would receive my refund within four weeks.
Now they are saying this. Based on this I’d be very surprised if anymore repayments are paid for a while.
Elizabeth
As advised by my colleague Alex on 25 February 2020, and as disclosed on the email of 29 January 2020, as you provided your updated bank details to the Customer Care team in January, your payment may take longer than the four weeks disclosed to receive while your updates are processed.
We are currently updating and auditing the information provided by customers in January to process their refunds but we cannot give an exact payment date at this time.
Kind regards
Matthew Drinkwater
Assistant Manager
Ian L says
That response from Mr Drinkwater actually makes a bit of sense, finally. I uploaded my bank details in January and I got an email on 3/2/20 confirming they had been processed. So it looks like (as per the email of the 29th) my refund will take longer than four weeks to process.
Jax says
That’s frustrating, they’re the ones who kept saying to update the information despite having done so multiple times and it being up to date information. Guess it’s going to be an even longer wait :(
Amanda says
Don’t no if this helps but Just got this from GT
Hi Amanda, I understand your frustration. Unfortunately given the volume of transactions that need to take place, the administrators cannot guarantee an exact date when individuals will receive payment, but they are aiming to complete transactions this week. Please feel free to get back in touch if you haven’t received your payment next week. Thanks^MM
Dawn says
Just called customer service and got same reply still making payments and could be up to 29th feb!
Couldn’t tell me if being sent by bacs or faster payment does anyone know if it’s bacs?
Nothing showing pending on my bank
Amanda says
After this I asked if they could look at my claim to see if I would be paid tomorrow or Friday and I got this back
Hi Amanda, as per my previous message I am afraid we are unable to check individual claims. The Wonga customer service is the best point of contact and we can also confirm that all claims should be paid out by end of this week. Best^MM
Laura says
What absolute nonsense they are unable to check. They have told other people the status of their claim. I’m in the camp it’s all hit the skids now. I don’t think anyone has been paid today? And I will honestly loose my cool if they start saying there was a issue with mine. Never changed my bank account since
I was 9! It’s the communication that really sticks in my throat. Treating us like absolute mugs now and don’t even have the respect to be upfront about it. If I’m wrong I will be the first to hold hands to
Paul says
I’ve just had a lovely conversation with David Dunkleys pa.
Kieran says
Do tell paul
Paul says
She took my details and a manager from the admin team has just called me back and taken all my details. She is coming back to me with reasons I haven’t been paid and some answers as to when i will.At least I know someone is now looking at this.
Al1 says
I’ve emailed Wonga for reassurance.
They’ve today confirmed the last digits on my account. For the first time might I add!
And said payment no later than Friday.
Hope so!!!
Paul says
I have just come off the phone with Matthew from GT Leeds here are the facts as of 4.22
GT can no longer promise a timescale when remaining people will be paid it is now unknown
GT will not divulge the number of people left to be paid
I asked why the deadline was going to be missed Matthew said it was for varying factors he could not divulge
I asked why GT set a timescale that would let people down he said it was unforeseen due to the high number of claims.
All the above are 100% facts
I’m embarrassed at how this has been handled it’s a disgrace
Don’t expect payment by Friday was the conclusion although Matthew admitted GT stated 28 days as close of play today
Let down again
Dan says
What a shambles so some people can get it very early. Then some of us have to wait as they are clueless. Surely the email at the end of January should be law. Very disappointed by GT and Wonga.
Lorna swain says
It’s not as though they didn’t know how many claims they had to pay out and it just seems like nearly 2 weeks after the 29th jan there was a big wave of payouts and now it’s dribbles, hardly anyone on here this week has posted to say they have been paid out what is going on ???? Now I have to wait for them to decide to pay me whenever , it’s so wrong I have waited over 2 years for this what a joke !!!!
Lou says
I really hope this isn’t the case was kind of needing that money this week I still have only recieved 4p when the first payments started to get paid out. When I spoke to them I asked when do I need to worry as I havent recieved my full redress, I was told the last payments will be made up to 28th of the month. I’m utterly shocked it’s all a shambles :(
Ian says
Do feel sorry for some on here when they are needing the wonga redress to pay bills etc ive got bills and payments coming out of my ears but always work out my money whats coming in whats guaranteed ie wages etc their really is help out their especially citizens advice who i went to see and they sorted all my creditors out with easier to make payments well worth a visit
brian maclean says
could someone give me the telephone number i need to contact someone regarding payment not being received yet?basically i just want answers and dont know what number to ring.any help here would be fantastic. many thanks in advance
Laura says
Have a flick through the comments everyone has already called and emailed and got the same answers, still paying apparently!
Mac says
Don’t want to sound a pessimist however goin by all the comments it appears that Grant Thornton have hit some kind of problem that’s not being communicated resulting in many of us getting a variety of reasons we have not received payment whether that be because of bounding payments or bank details or some unknown. I think we all are fully aware that there a large number of payments to be made but when they realised they were unlikely to be able to fulfil the promise to pay by the 28th Feb should they not have put out a communication to everyone explaining rather than nothing leading to numerous people calling and stressing and getting differing stories. Surely someone is accountable we all would have been when we could not pay on time
Sara (Debt Camel) says
I don’t know how many people haven’t been paid so I don’t know if it’s large. It could be 500, 5000 or 50000.
Dave L says
GT are an absolute disgrace, they are an incompetent shambles. I actually think they need to be formally investigated and fined by the regulators over how they have handled this, maybe then they might treat it more seriously.
simon says
I think ( like with most things ) its the lack of communication to customers thats the issue . I thought i saw something posted earlier about delays being caused by dealing with changes to bank details causing delays. Hmmm, my details ( confirmed 3 times now ) its not an issue to be getting paid but closure of that sorry period of my life would be nice. Preferably by friday.
Chris says
Hi I received today from wonga not once but 4 times my email stating how much I was getting and within 4 weeks. So i rang to ask why i got these they said don’t know and i should get paid by end of week. Part of me now thinks that they maybe sent these out to reset the 4 weeks to avoid missing out as the only date was today’s and the letter states 4 weeks from date on email. Very poor really
Jon says
Bank details were confirmed as being correct in the first instance of the emails being sent out. ‘No need to contact anybody regarding my payment as they have my correct details’, i thought…. and as of tonight, im still awaiting my payment. now im seeing all these messages regarding updates of correct bank details/additional delays for some people… i haven’t contacted wonga throughout all this as never felt i needed to as i have received the 4.3% email, advised of timescale of receipt of payment, told that they have my correct account details etc…. does anybody think i now need to ring wonga?
Stephen Westrip says
I am in exactly the same situation as you so I phoned them yesterday (Tuesday). I got the GT party line of payments will be made by Friday and to wait until then.
Laura says
You won’t be told anything other than payments are still being made. Personally I think it’s all hit the skids now. I don’t think there was any payments paid today but time will tell I’m the same boat as you still not had my £688 but personally don’t expect it anytime soon. I’m more furious the was G&T don’t even have the respect to be upfront and honest with us instead they are saying still making payments that nobody is here reporting 😡
Timbouk says
Up until now I had been fairly happy with the way GT has dealt with this. I think it was a bit sneaky to add in it could take up to 28 days to be paid after initially saying payment at the end of January. However as we head to the final couple of days I am becoming increasingly worried I won’t get paid this week. When I rang to chase I was told I would be paid by Friday but no details were taken or checked so they must just be telling every caller regardless of situation that they will be paid by Friday. I know a lot of people are chasing payment but I don’t accept that no one can tell me when my payment will be made. Somewhere hopefully my payment is lined up to be paid and I am sure they can access this information. Let’s see what Friday brings ….
Paul says
I received a smaller payment back on the 13th and was told it was separate from the main redress claim which I’m still waiting for.
Sara (Debt Camel) says
Did you make your complaint through a claims company?
Dawn Moore says
Nothing here either, none of my details had changed, I did go through a claims company which I understand have gone under (I’ve had absolutely no correspondence from them) but ticked to have payment sent to me not the claims company.
John says
The advice for weeks has been “if you received the email at end of jan re the 4.3% then there’s no need to worry” it seems that very few have confirmed payments for a few days now judging by this forum – Sara …what’s your advice now for anyone not yet paid who received the email and who’s bank details have not changed (mines been same for 31 years)?
Thanks
Sara (Debt Camel) says
I think you should phone up and ask if payment has been made, if so, by BACS or faster payment, to what account and on what date. If it hasn’t, confirm your address and ask when a cheque will be dispatched.
Claire says
Same here, bank details had not changed, got all the emails on time but still no payment …
Geoff says
I’m making a small claims court claim today for late payment. I adding my interest of £4000 a day on. F**k em, it’s what they’d have done to me.
Sara (Debt Camel) says
don’t do this, the small claims court is not the right place for this sort of claim, you will just waste your money.
Geoff says
Where can I claim my interest then? I’m furious that they can get away with this. If not small claims court then where would you suggest?
Sara (Debt Camel) says
This may help https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-34/#comment-346233
Pete says
Has anyone actually received a payment this week? I mean really, what are they doing? Clearly there has been a catastrophic breakdown in their processes for them to simply cease making any outgoing payments and it’s deeply concerning to be honest.
Far from providing any small measure of relief to claimants, a service for which they are being handsomely rewarded, they are now simply heaping further misery and uncertainty upon members of the public who have already suffered enough. This ongoing wall of silence quite clearly illustrates not only a lack of professionalism, but also a lack of any empathy with those whose interests they are being paid to serve. Quite frankly, they are quite clearly not fit for purpose.
Chris says
I did speak with someone at Wonga yesterday, the lady was quite helpful really, she confirmed the address they have on file for me my account details along with the payments due.
Was given the usual line of payment by 28th at the latest.
The only trend I can see from those posting is that we’ve gone through a claims management company, the one I used have issued a pro forma, but agreed I can pay once in receipt of the funds from Wonga. They will chase Wonga should I not receive payment tomorrow.
I will keep you updated
Laura says
Does anyone have a number for GT that gets you to somewhere dealing with this administration? No point In calling the Wonga customer services as they are just going with the party line given to them and don’t have access to the administrators systems
Paul says
Is everyone who’s still waiting expecting a larger amount, say £350+? I haven’t been paid yet, but am not worried yet. If i was the administrator, I’d pay the small amounts first, and hold off on the larger payments till the end. It’s not a conspiracy theory, just common sense.
Sara (Debt Camel) says
It is a conspiracy theory and it doesn’t make sense.
And the people who care most about getting their refunds will tend to be the ones with larger amounts due, so they are more likely to be posting here – that doesn’t mean that people owed small amounts have all been paid.
Laura says
I have emailed the sun newspaper this morning because one thing is for sure GT will respond to them. I emailed everybody mentioned on here yesterday and not one person had the decency to respond. I’m in a much better place now with regards to debt but I cleared my final catalogue debt because I was due £688 until the ombudsman comes back to me and now I’m short as off on maternity leave. So furious
Lee says
I can only assume that a huge BACS will be going out tomorrow!!! or not!!!!!!
Sara (Debt Camel) says
I think you are right!
Paul says
Just want to put something here whether it’s a good analogy or not. How many people in the UK get on the Grand National? How many win or even get a place…. a hell if a lot. Does it take 4 weeks plus to pay out… no a number if hours. So the 4 weeks was always ridiculous from a company that has snatched 2.2 million. Take nompridoners from today. Forward complaints on mass to the CEO.
Let’s make the reputation of this incompetent company is tarnished
Jen says
I’ve never changed my bank details and my UK current account is active, I use it regularly. Nothing pending today and I have confirmed that nothing is pending for tomorrow either. I am still awaiting payment. I now live abroad, does anyone have a number to call Wonga from outside the UK? I tried to 0044 on the 020 number but did not work.
David says
Nothing today. Checked with bank this morning and no pending transactions either. Nothing coming in via bacs too. I’ve got a rotten feeling that the administration company are in over their heads and can’t deal with the volume of payments needing done.
Nikki says
I agree Nothing in my bank today and it’s the 28th.
Total sham if you ask me
Tracy says
No payment for me today checked with bank nothing coming in. This is a joke
Jordan says
I haven’t received anything either it’s starting to take the piss now
James says
Nothing in my account spoke to cmc they have nothing, been chasing by email since 14th when small extra hit no response, ring up on hold for 15 minutes then get hung up on ffs
Paul says
If you made a claim though payday refunds who do you call??? I phoned wonga Tuesday and they said I will get paid by Friday my bank details are correct
Sara (Debt Camel) says
Payday refunds is no more. You should be paid by Wonga
Jodie says
I also made a claim through payday refunds, haven’t heard from them for nearly 2 years so hoping Wonga pay me and not send a cheque as I’ve moved twice since then.
FJ says
No payment or pending into my HSBC account today and it is the 28th tomorrow. It is very clear there is a glitch, I don’t think hardly anyone has been paid for a week? I would appreciate the honest explanation from Wonga/GT 100 times more than the disrespect of not telling us what is going on and why. It is pointless calling either party because there will be contradictions, fob offs and excuses. It won’t speed up a payment. We haven’t really got a leg to stand on…. 😒
Jax says
Nothing either :( sent an email and the automated reply says if not received payment by the 30th to check your spam folder. I’m guessing they meant 29th. Hope it comes through, don’t need the stress of chasing them up.
Dionne says
I’ve actually lost all faith now. I’m just going to forget about it. I can’t be bothered to ring or email what’s the point? My bank account has never changed I received the dividend email on Jan 29th like most people but have since heard nothing. I would like to take this time to thank Sara and everyone on here it’s often been a place of reassurance but I’ve had enough now probably won’t be back on here again. Thanks again everyone :)
Lynne says
I can understand people saying they’re fed up and can’t be bothered calling or emailing them anymore but I’m of the view that we’re still owed what’s rightfully ours and no way am I giving up without a fight. Why should they get away with it. We’ve all been through enough distress coz of these people in the first place.
Natalie says
No payment. Nothing pending. Are we allowed to be annoyed now? Today is 4 weeks from my email
Linda says
I have given up also not been paid. Wont happen now. Just going to move on and forget it. Money i never had. So not going to miss it
Chantelle says
This is getting ridiculous now, but I have just received the following email from my claims company:
Hi Chantelle,
Following confirmation from Wonga.Com all payments will be made by close of business tomorrow.
As we are receiving a high number of emails regarding payments not being received, we will be unable to provide further clarity as to your payment until 2nd March.
Kris says
Received my payment today from my CMC, I had to forward them the email from wonga yesterday with the amount due because although they had received payments from them they hadn’t put reference numbers on so had to determine how much to pay everyone.
Paul says
Who’s your cmc?
Stu says
Just recieved an email from my claims company informing me that i and another four clients are still awaiting payments and they have until the 28th
Dawn says
I have not been paid either. I’ve rang wonga a number of times the past week and have just been given the line of payment by Friday. Yesterday I emailed GT and wonga but I’ve not heard back of either. Very frustrating, wish they were just being honest.
Darren says
Rang wonga yesterday received the bog standard we are making payments until friday . Il be honest I have lost hope of this payout but all I can hope for is gt learn from this for the upcoming quickquid administration
Paul says
Ive just sent an email to David Dunckley, FCA, BBC Watchdog and Panorama,
Ive tried to copy and paste it on here but there are too many characters (Even when condensed)
Automated response with case number from FCA, Watchdog and Panorama
Gaz says
I have also contacted panorama ..and watchdog …and within minutes I received an email back to say they will be looking into the behaviour of grant thornton..due to having received many complaints regarding there handling of the wonga compensation payouts and the administration in general…if 1 good thing to come out of this is the fact that g t will have there name dragged through the mud which could be detrimental to there future business then I’m happy about that because truthfully g.t have been more despicable than wonga itself…
Lee says
Absolutely nothing. Bank with Monzo and my salary is showing as pending for tomorrow but nothing else. I think I am going to resign to the fact I am not going to receive this payment. I’m too busy to be ringing people and visiting this website so that’s it from me. Good luck to everyone else. I don’t need the money anymore so not particularly fussed but what a shambles it has been. I’m out. Goodbye.
Liam says
Same as me Lee, logged into Monzo today and my salary is pending for tomorrow but nothing from Wonga. Good thing about Monzo is it stops you checking all day, it 100% now won’t go in today/ tomorrow so no need to check
Mark says
Nothing from Wonga, nothing from CMC.
Very poor on comms all round, I think people can deal with news whether it’s good or bad but it’s when we are told nothing that frustration builds.
It is not too much to ask for open and honest communication.
simon says
I have just spoken to wonga, ran through details and acc#. Lady said funds will be with me later today OR tomorrow at latest. Must be faster payment as the account they have shows pending BACS and there are none. Not holding my breath…..shambles and no wonder people are getting cross.
Nick says
They told me this morning to email
Cmu@uk.gt.com as they didn’t have a contact number for them.
The guy from wonga assured me payment would be paid today or tomorrow!!
Liz says
Just spoke to a woman at Wonga who refused to take my claim number and just asked me the reason for my call.
I asked if my payment had been made as I hadn’t received it yet. She said no one had access to check payments and payments are being made on a daily basis and will be made up to and including tomorrow.
I asked her would I be receiving my refund tomorrow and she said like I said payments are being made on a daily basis. I said please can you check my claim and the line went dead.
Nats Daley says
Just spoke with wonga
Asked about payments lady said payments going out today and tomorrow..
I still have faith for my £161.00 being paid…
I’m gonna get on with my day and try not to get too annoyed.
Liz says
I spoke to wonga yesterday, they said they’d be making payments today 28th. I asked if this would be done via Faster payments because Bacs takes 3 days which mean we definitely won’t be paid by the deadline because wonga replied; none of the remaining payments will be paid biafaster payments, only via Bacs I’m afraid…
Ace says
I have literally just rang them,
They said payments are still being made between today and tomorrow, so when asked if paying BACS or faster payments she did not know so I said how can payments be made today then if you don’t know how they a being paid… she then hung up haha 😂
Kieran says
Just called wonga helpline. The lady assured me i havent been paid yet, bank details are correct and payments will be made by tomorrow. Couldnt say if it is bacs or faster payments though.
Dave L says
Today I’ve actually had a brainwave. Grant Thornton have a page on trust pilot no reviews at present. Maybe an idea for everyone who has had a negative experience with them to leave a negative review there and everywhere else on line they can. Negative publicity can be a good way to get companies to take responsibility for their actions especially on social media
Liz says
Good idea and hopefully help them do their jobs properly when they are dealing with refunds from quick Quid.
T says
I think that is rather childish and will accomplish nothing.
They are dealing with a massive administration where literally hundreds of thousands of people are creditors. The complexity of winding up such a large company with so many people owed money is mind boggling.
They have no interest in holding on to our money any longer than they need to, they don’t make interest on it as many have suggested.
I need the money too, I’ve also not been paid yet but there’s no point in starting a hate campaign against GT when they are simply trying to do a really tough job.
Let’s show some common sense and patience.
FJ says
All they have got to do then T is simply produce a statement out of courtesy and admit there is clearly a problem and it will resolve some the communication complaints directed to their firm from thousands of angry people.
Laura says
This 💯 ! All it would take but the discourtesy and telling people what clearly isn’t factual is really enraging me now! It’s not really that difficult with the payments T they have known since end of sept the claimants. And well tesco manage to pay more people than this every month. Its mind boggling to us but not them when it’s the business that they are in but clearly it’s went seriously wrong
Liz says
It’s not a hate campaign!!! All companies want feedback whether it’s positive or negative so they know what they are doing right and if they need to improve on their services. That’s not childish!!!
They would know themselves this situation by paying some claimant’s and not others hasn’t been dealt with in a professional or caring way.
Sam says
I will wait until COP tomorrow and if I don’t get my money I will be leaving a negative review.
It’s not childish behaviour at all. They were fully aware of the complexity of it and also new how many people were owed money.
Giving people false info on dates of payments is wrong and needs addressing.
Chris says
‘I think that is rather childish and will accomplish nothing.
They are dealing with a massive administration where literally hundreds of thousands of people are creditors. The complexity of winding up such a large company with so many people owed money is mind boggling.
They have no interest in holding on to our money any longer than they need to, they don’t make interest on it as many have suggested.
I need the money too, I’ve also not been paid yet but there’s no point in starting a hate campaign against GT when they are simply trying to do a really tough job.
Let’s show some common sense and patience.’
So is this new information? Were they not clear on this when all unmet deadlines were agreed on? Or when they negotiated the contract to manage the administration and agreed their costs?
(Speaking of which – Sara, do you know whether we can find out what GT have been paid out of the recovered capital through a FOI request?)
Dave is absolutely right and in no way lacking common sense – we will give GT the reviews they deserve.
Paul says
Great idea Dave, Ive just left my review on the site
Dave L says
Thank you I’ve left my review they seem to have 18 negative reviews now, let’s make it 1000 by the end of next week. I think they need to be called to account for their incompetence and lack of communication. This is the only lawful way I can think to do it prior to making an internal complaint and escalating it to their regulators.
Dawn says
Just spoke to Wonga. They are still saying we will be paid today or tomorrow. She said if we can’t see a pending payment to our account then it will be a faster payment. I however am not holding my breath!
JP says
Just had a call from Alex Dobie at Grant Thornton in Manchester. She was very friendly and apologetic but stated the team in South Africa ((where the Wonga customer services calls are being routed to)) have handled the collection of banking details and that is where the issue lays. GT are paying based on those details and have no way of making payments without those details being correct. I’ve no reason to doubt her. I bank with MONZO and I’ve no pending payments either. I’ve given up :-(
Laura says
That’s rubbish because I’ve never changed my bank details and not been paid as have many others on here. Easy for them to blame the customer services abroad!
JP says
Laura don’t shoot me down but I’d bet what I’m owed that she was telling the truth. Either that or she’s missed a lucrative career in Hollywood. I’m owed £264 so I feel everyones pain. The team south of the equator are still dolling out loans aswell so in my personal opinion I wouldn’t trust them. Let’s wait until tomorrow.
Al1 says
I’ve had my correct details confirmed and still haven’t had payment.
Laura says
I’m not shooting you down I’m telling you that however friendly and apologetic she was what you have been told isn’t right. You wrote you have no reason to doubt her so I was simply pointing out fact. People with no changes in details haven’t been paid therefore the explanation given is rubbish. I’m owed £688 but the amount doesn’t matter it’s the fobbing people off that’s annoying me. SA arm was all sold to generate the funds GT are subcontracting to them so not their fault they are reading from a sheet
nath says
Not received mine yet either. Suppose its probably going to be a phone call job on Friday. Don’t worry people we will get this money, its there in black and white. Just taking a bit of time!
T says
Some common sense at last! Agree with you totally. There’s no point in stamping our feet, it will happen.
JP says
I’m with you mate. It’s Faster Payments now or await the cheque.
Matt says
That’s all we’ll and good if you haven’t moved address. I don’t mind waiting for a cheque but I’ve moved house since then and I haven’t been asked to update my address at any point.
Samuel says
I have also moved address and the email I got back was just to confirm they have my up to date bank details. They never asked for me to update my address. Bank with nationwide btw
Paul says
Ive just posted on their trustpilot review site, everyone should do this today
See link https://uk.trustpilot.com/review/www.grantthornton.co.uk
Chelsea Worley says
I’ve just called them and they’ve said they didn’t have my sort code (when they did). So I’ve given all bank details over the phone. They’ve said it could take up to the middle of next week for payment. If nothing by then, then I’m to call back. Yet again, extending the date.
Mac says
What I don’t get is why they do not just put out communication and say payment will be delayed
Ross says
Called them and got through pretty sharpish, didn’t ask for any personal details oddly. The woman on the other end said that the payments were being made by BACS but bizarrely enough said that they were going in all throughout today and tomorrow. Didn’t think this was possible with BACS, almost sounds to me like they’re telling anyone anything now.
Rich says
Ross they’re clearly reading from a script and will tell you anything to get you off the phone! Shambles
Rich says
Funny how they’ve said faster payments etc and I’ve been told 100% by tomorrow! What a load of rubbish. I haven’t seen anyone post recently about getting paid! They’ve strung us along like puppets for weeks and like many others I’m not holding my breath anymore. Whole thing is just a total farce and handled appallingly
sandra says
I have just spoken to Wonga got a very helpful lady who assured me all payments are being done today / tomorrow by end of play ……she also confirmed all by bank details in which were correct ………..still have no faith
Muke says
I have just had an email response from winga stating the following.
Dear Mr Brosnan,
Thank you for your email.
Payment of the dividend will be completed by the 28th February 2020.
As you will be aware from previous correspondence to you, the payment is significantly smaller than the Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.
As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of their assessment. All updates to customer credit files should be completed within 45 days of this correspondence.
Kind regards,
Customer Care
Mauren Lacdonald says
I too called wonga this morning.
They had previously confirmed that they had received the documents that I had sent them at their request.
Today I got told that they don’t have my new bank details and so I will have to wait for the payment to bounce back to them and for a cheque to be issued. Cheques will start to be issued next week.
Annoying but I just want this to be over now.
Linda says
I just recieved a cheque through the post for my claim
Amy says
Were you expecting a cheque?
Linda says
No amy expecting bacs payment.
Dont know why a cheque was sent to me as they had all my bank details as well.
Bobby says
Just got home to a cheque from Grant Thornton, despite sending my updated bank details but I’m no longer bothered – end of the chapter, thank you and good night
Alex says
Received a cheque in the post today for £9.08 (dated 13 February). Better than nothing!
Jane says
I’ve got my redress this morning. Cheque came through today Dated 13th Feb. Although I dont know why when they had my bank details.