The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
oscar says
Hi, thanks for writing this as it makes everything more clear. I have had around 7/8 wonga loans a year for around 5/6 years. The total I have leant and repaid is thousands, I imagine around 6k + interest.
Some of the loans i took out were over a grand. So Im hoping that my refund will be high.
Thomas Finn says
Hi Sara,
I have submitted a claim form like many others after a received an email from the administrators. I want to get an idea from you what my chances are of getting my claim paid.
I have gone through my records, I have taken 26 Wonga loans between November 2014 to August 2018. I had one default as I couldn’t afford to pay it on that particular date. I found myself most probably like many others where I would pay the loan in full and immediately get another one for a little bit more and it was a never ending cycle. The loan amounts ranged from £50 at the start to around £420 towards the end.
What are my chances?
Thanks for your help
Sara (Debt Camel) says
The Administrators haven’t given details of how complaints will be decided, but I think you have a strong case for some refund.
Pete smithy says
I was a big Wonga customer. I’d say 8k interest borrowing month to month from 2013-2016. Do you think this is worth pursuing? Can’t help but think they’ll be that many claims people’s refund will be around £2 each. Thankfully I’m in a better position now and even somehow managed to get a decent mortgage with a high street bank without payday loans tarnishing it.
Sara (Debt Camel) says
I think it’s worth doing – it will take very little time (less than 5 minutes!) to complete the form and that’s all you have to do. It sounds as though you would have had a very large refund before – now you will only get a small amount of that, but isn’t it better than nothing?
How much people will get will depend on what the foreign businesses (which are still lending) are sold for and how many people submit claims. Many people won’t see the email from Wonga as it will have gone to an old account or straight into spam.
SC says
Any idea roughly when Wonga will start using there refund calculation tool?
Lisa says
Hi Sarah, I have a claim registered with a wonga and they offered me a settlement amount around 3/4 weeks before liquidation. I am still waiting for this to date but I see your post mentions that the liquidators sent an email to people on 2 May. I have never had any communication from the liquidators this Whole time. I called wonga a few weeks ago and the confirmed my claim is still live but would you know how I can contact the liquidators to ensure this?
Thanks
Sara (Debt Camel) says
You should be OK, but try entering a complaint using the new claims portal. If it won’t let you because it says you have already submitted a complaint, you know they have it.
Lisa says
It states a claim has already been made using my details but as yet I have never received any communication from the liquidators.
Thanks
Lisa
Mark says
At this stage has there been any information of when people will begin hearing if their complaint has been accepted or not? I know the portal closes 30th Sept – are they waiting until this point or are people beginning to hear now?
Sara (Debt Camel) says
I don’t think anyone has heard anything.
Ian says
Hi sara i know it says people have until september to submit claims and no one knows what % of successful claims people will get but will we get to know before september if claims are a success
Sara (Debt Camel) says
I don’t know.
Angie says
Hello, I have submitted a claim, I had loans and got into such a mess a few years ago with payday loans. Since my days of Wonga loans, I have changed banks. I can’t see any info on how we notify the administrators of new bank details should a claim be successful. Has anyone done this? Many thanks.
Victoria says
I emailed them and gave them my new details and they did acknowledge
AST says
Hello, I unfortunately got into rolling over payday loans and took a total of 33 loans with wonga for over £16,000.
My complaint has been “looked at” since mid 2018 and like many others is still waiting for a reply.
I know this is a ridiculous amount of lending, but I wandered if anyone has been in the same boat and received a decent amount back.
Ps I also had other loans going at the same time.
Thank you for any advice.
Chris says
Seems like a long time to wait to me, it’s all very well the administrators saying “you will be paid before end January 2020” but what they don’t seem to appreciate is that many former Wonga customers are in debt, they need it ASAP, they can’t afford to wait that long, especially when there has been no sum given, they say they have to pay out others who were involved with the Wonga business first, including secured creditors, former employees, etc, fair enough, I understand that but for all we know, due to this, we might be waiting all this time and end up with a couple of quid, which would be ridiculous, I’d much rather know, realistically, what are the chances of us who took out loans with them getting any worthwhile, decent compensation for being sold a loan that we couldn’t afford??? And, also, again, realistically, how long more are we going to have to wait? If it’s another 6 months then it might just as well be the 12th of never, even more so if the amount is going to be tiny, I’d rather know, so then I can move on, I can’t be bothered to wait for months on end for an unknown amount with the added possibility I might end up with nothing at all.
Sara (Debt Camel) says
how many Wonga loans did you have? do you know how much you paid in interest? do you still owe a balance?
Ian says
Agree i had my complaint in for over a year now had over 100 loans so was expectin a lot before administrators came in arent wonga still trading overseas if so how on earth is this happenin. All i want to know is if im elegible for anything which they surely know by now understood they wont know what % people will get till end of september ridiculous how they keepin us hangin on! Think the fat cats (owners) got out with big payouts before it all went under so theres not much left for the people they been rippin off for years
Sara (Debt Camel) says
The administrators are trying to sell the overseas businesses- they are likely to get more for them if they are still trading.
Shannon Vee says
Hi
I had 40 wonga loans would I be entitled to any compensation of so what kind of percentage
Sara (Debt Camel) says
That sounds like a strong case, but how much will depend on the details of how much interest you paid.
And in the end you will not be paid this full amount only a small percentage of it.
Ceclia says
Even if the payout is measly, will they wipe credit file for upheld claims?
Sara (Debt Camel) says
I think they will at least delete any negative data. The Wageday Advance administrators have confirmed that they will.
Tracy says
Hi Sara I had one loan with wageday advance, it went to the FO and was not upheld. Out of the blue I had an email from the administrators stating I was entitled to redress, an offer for a % of the interest I paid which would be paid in January 2020 and an instant removal of the whole loan from my credit report. I was amazed! And wonga admins don’t appear to be progressing at all, though I’m sure stuff is going on in the background to wind everything up
Matthew says
Thinking ahead, if the amount I eventually receive is an abysmal one. Is there anything we can do take the complaint higher? Maybe to an MP? I signed for an agreed compensation offer just before they went into administration but I’m fully expecting to receive nowhere near that. Thanks
Sara (Debt Camel) says
Complaining to your MP is a good way to try to get the system changed. The problem is that there is no compensation scheme for people who have lost money because a lender goes under and can’t pay the redress they should. If it was a PPI payout you could, but not a lender. See https://debtcamel.co.uk/wonga-not-covered-by-fscs/ for why.
A says
Hi Sara
Do you know how to go about getting credit file entries removed from Wonga? I didn’t submit a claim to Wonga directly, instead I received an email from the administrators and submitted an automated claim that way, should we have any reason to believe that negative entries will be removed?
And if not, how do we go about getting negative entries removed from companies that are no longer trading?
A
Sara (Debt Camel) says
I think the Wonga administrators will remove these entries.
Dave says
Does anybody have any advice on how to find my loan history with Wonga? It doesn’t let me into this on my account on the website anymore and I cannot quite remember the amounts or how much I paid back.
Cheers,
AST says
Hi Dave,
I had the same issue and had to go through monthly bank statements online to search for the amount borrowed. I had 22 loans in total! Good luck
Shannon Vee says
I found the history of loans on my credit file
Chris says
You’re probably not alone, to be honest, I reckon the administrators are kind of hoping that most people don’t know, unfortunately (from our point of view), they are not likely to want to offer the information on a plate to us, it’s certainly possible to find or get the information in the ways mentioned above but it might be a pain, again, I think they are counting on most people finding it too much bother to go back into old statements or write letters to get a Subject Access Request, etc, I’m just going by memory with mine, as I recall, I paid £140 interest in two rollovers, I got the rest of the balance written off, so they might use that as an excuse not to pay up in my case, the problem is, even if they do pay me back any of that interest and pay the rest of us, they said due to them having to pay out secured creditors first and possibly not having sufficient funds left over after that, we will either end up with nothing at all, if they have nothing left, or, at best, we will only receive a “proportion of our claim”, it’s the “portion’ bit that I am wondering about, a portion can mean anything, if they gave a figure, eg 20%, then it would be easy to work out what to exepct if you knew what loans you have and the interest you paid, etc, as it is, we will have no idea even if you do know what loans you had, these administrators are sounding almost deliberately wooly to me, I mean, how long is a piece of string?
Sara (Debt Camel) says
There is little point in asking for this, because what are you going to do with the information? It is not going to increase your eventual payout.
The administrators aren’t being woolly. Until they know what the foreign businesses sell for they don’t know how much money there is to be divided up. And until all the claims are received, they don’t know how many people this is to be divided between.
They have said you will get significantly less than the full amount. But there is no point in them spending time guessing how long this piece of string is. Administrators don’t make guesses like that, it’s not their job.
Chris says
You are right, of course, Sarah, however, I myself wasn’t asking for nor expecting this information, I was just making a point to A (who did ask) that this is not information that we should expect the administrators to cheerfully give us anyway, for the reason I said as well as what YOU said which is the OFFICIAL reason, what I was getting at was that when the administrators say we will get “a portion of it”, this is subsequently meaningless to us, because, without knowing what the position will be until they have received all the claims and knowing how much they will be dividing it all by (again, as you said), we won’t even know what it will be a portion of, hence, how long is piece of string or in this case, how much is a portion of one?? For all we know, we might end up with a few pence, whether by accident or design, it is wooly, it really is, thanks anyway though, I know it’s not YOUR fault, don’t worry lol, best wishes Sarah and to you too A, good luck :)
David bayne says
Wow well i got loans out from the start till the end i could never afford the loans and i was on benifits alot of the time as i am disabled i was stupid and young and wanted to try fit in with every one els but i some how managed to clear it all by borrowing off friends family . i think im owed massive ammounts cause i took loans out month to month for years and the intrest was like double the ammount i borrowed so tbh as long as i get somthing back im happy but i would be happy with shares in the overses business that they have i think this should be given as an option to every one thats owed money that a percentage can not be sold off and belongs to the customers and part of the new buisness model for the compny that buys it cause if you look at the money that are owed to every one thats owed alot of cash u are looking at the millions mark if we all joined as share holders in what is owed then we could in theory salvage our money and stop us from being paid out 20p on every 1 pound i think this is the best possible option and im suprised that no one has come up with this idea to instead take our money back or out give us shares this company will then become the peoples and we can do better to help people and others who re in need as the platform is there to do so we just need to do the rates at credit union rates which are affordable considerate rates if your with me on this lets fight for our money that we are owed and prevent this platform from being fully desolved
MR says
We are creditors not shareholders and to be honest I would not want to own any part of a company like Wonga inflicting the same treatment on people overseas who dont have z FCA looking after them. After speaking to some of the South African staff at Wonga when I was on a payment plan I found they extremely rude and nasty.
Jane says
I had numerous loans with Wonga. Just 3 days before they went into administration I accepted an offer £1,050 in settlement which I never received because I’m guessing by that point they knew they were going into administration. I am now waiting to see how much I will get however in the meantime all trace of Wonga has been removed from my credit file. It’s like they never existed.
Jacqueline says
I have made a claim but wonga hold my old bank details what should i do?
Sara (Debt Camel) says
Yiu don’t have to do anything at the moment but you could email your new bank details to Wonga. Wonga will get in touch to say how much money you should get and then you will need to confirm / amend bank details.
Stevie C says
Is there any idea when Wonga will start to process claims and send to customers potential redress total. I know customers will not see the full amount although WDA customers are getting notifications of redress totals.
Sara (Debt Camel) says
No, nothing has been said.
Chris says
Good question, seems like these Wonga Administrators are taking forever, doesn’t it? Sometime before Christmas would be very useful if they could manage that, I guess, as Sara has said before, they are waiting till they get all the claims and then they can work out what we will potentially get. Oh well, if I’m lucky I might get enough to treat myself to a bag of crisps and a can of lager, oh joy lol, best wishes.
sam says
Hi all
I’ve got complaints logged with both Wonga and Wageday Advance – both are in administration – however I have been sent a redress figure from Wageday (but not sure when or what I will be getting if anything) but no actual figure from Wonga – has anyone received a calculated figure from Wonga of redress ?
thanks
Chris says
I haven’t Sam, I’m quite sure nobody else here has either, this is one of the big problems with these Wonga Administrators at the moment, they have just given the vaguest info and nothing else, nobody seems to be sure what is going at the moment.
Ian says
Ive had my complaint in for nearly 2 years now they cant give any figures out yet i suppose until the end of september and would be wrong of them to do so its only another 10 week to wait (hopefully).
beth Birrell says
If you read the letters they sent out it states:
“that the Joint Administrators will make a payment to accepted claimants within four months of 30 September 2019, i.e. by 30 January 2020.”
Due to the significant amount of time claimants (myself included) have had and the probability of rejections/successful claims being sifted plus determining % of return I wouldn’t expect any claims to start being paid until the later months.
Luke says
Hi Sara,
I have a loan outstanding with Wonga which I’ve refused to pay based on a complaint which I sent to the financial Ombudsman.
My issue is that every single month since they went into administration they have been marking defaults on my credit file… I contacted them to which I receive the default response that the accounts are being reviewed. Is there anything I can do in this situation to have them stop applying defaults and potentially wipe the existing ones?
Thanks
Sara (Debt Camel) says
Not at the moment. I think the administrators will remove credit record entries for loans they decide are unaffordable.
Jennifer says
I received an email today to tell me my accepted claim value is £658.52 and the refund will be paid by January 30th 2020, obviously as we know the percentage of that is going to be only a fraction of the accepted claim value. Be interesting to see exactly what percentage that will be. Probably something ridiculous like 10p per pound lol
AST says
Hi Jennifer that’s good that you’ve had an update. Would you mind me asking how many loans that you took with wonga please?
Many thanks
Jennifer says
It states that I had 7, two were rejected, however I’m sure I had more than that but would need to go through bank statements to check.
I complained don 23rd April, so haven’t actually waited that long. I was expected it to be longer to be honest
Beverley W says
The Administrator have now started to provide replies about claims made through the portal I received mine today
Lisa says
Was this via email or post? My claim was approved 4 days before they went in to administration and I’m still waiting to hear from the administrators. Do you have contact details for them?
Beverley W says
By email and this is for late claims made after they went bust mine was for thousands but I read somewhere that the payouts are going to be less that 30% more likely to be less than 10% so basically we’ve all been shafted and Wonga recently applied for and extension so who knows when of ever we will be paid
GimmeMyMoney says
Interesting. Conversely I’ve just had an email saying it’s taking longer than expected…
Amber says
I received my confirmation too. They have given the amount due but also advised the amount I will receive will be significantly lower. As yet they cannot advise how much this will be so it’s still a waiting game, though good to know they are moving forward. For info they state they will also wipe entries from credit file.
Niall says
I’ve also received an email from Wonga administrators value of claim £2300, paying out on 4 out if 5 loans. Original complaint totally refused by Wonga, just need to wait now and see how much I will actually receive.
Sara (Debt Camel) says
Emails with the calculated amount started going out today, 8th August.
Harry Clifton says
I have had a email today with calculated sums i have shown below here
Total interest and fees on loans £380.44
Total compensatory interest £135.21
Less previous write off(s) £89.95
Accepted claim value £425.7
For payments being made to customers, we will contact you by email in due course. If you are the customer and have already indicated that you would like us to pay your Claim Management Company (CMC), we will be in contact with your CMC for their payment details. Please be aware, the payment you receive will be significantly smaller than your accepted claim value, as explained above.
How will I be paid?
Probably wont get much back as it says significantly smaller
Sara (Debt Camel) says
You will probably be paid by bank transfer. This won’t be definite for a while yet.
CK says
Emailed received today that I’m entitled to the tune of £900, however, the final amount will be significially smaller. What a terrible way of doing things, why not just eventually show us the actual final refund without getting people’s hopes up?
Sara (Debt Camel) says
Because that won’t be known for months until everything is finalised.
Other people have been complaining they want to know how Wonga is assessing the redress.
Kel says
I wonder how they will work out the claims that were sat waiting due to the six year rule
Sara (Debt Camel) says
all the loans are just being treated as potentially eligible for compensation, over or under 6 years.
Jean Heath says
I`m getting concerned that I have heard nothing today although my claim was submitted and accepted
Sara (Debt Camel) says
My guess is they are sending out emails in batches.
Geoffrey Rippington says
I’ve had my email – 28 loans, 22 were accepted. Total claim value £2400 and a bit. Really just adding this for info.
Beverley W says
The Money Saving Expert Website says if you are owed £100 you will be lucky to get back a fiver so I guess we are just wasting our time!
Shells says
Sickening! Adjudicator upheld mine, was £2500. Literally a few days before administration 😐
Peter says
Re a comment above about how do you know what loans you have – I emailed them asking for a SAR and was emailed back within a day with a pdf of every loan I’d taken out
Yvonne says
I had a email yesterday saying I was owed over £8700 over many years of loans before 2014 around 70 loans , I didn’t apply for refunds the administrators contacted me last year to ask me if I wanted to claim so I just filled in their form. Will be interesting to see what I get back if anything at all considering the amount they owe me is a large amount. But it’s a bit naughty we all have to wait until the end of January for this. I fully understand the staff should be paid first for what they are owed but not the directors that have probably made millions over the years off people desperation in taking out these extreme interest loans .
Sara (Debt Camel) says
The delay is because the administrators are still getting in new claims, from people like you! And are still selling off assets, including some abroad.
Until the administrators know the total of all claims and how much money there is to pay them, they can’t work out what % everyone with claims will be given.
Sara (Debt Camel) says
Was Wonga the only high cost lender you used? If you used others, send them affordability complaints now, and they pay be paid in full!
Yvonne says
Had one back from quickquid from loans from years ago had just under £4000 back . So it’s worth you all doing this yourself
Aimee says
I had my email through yesterday, I’ve had 44 out of 52 loans accepted as part of my claim. Totals an accepted claim value of £1,800. Gutted we have to wait so long for any kind of repayment and that it’ll end up being hardly anything.
Charlie H says
Just contacted Wonga as i havent heard anything from anyone since they moved into administration. Thought you might like to see their response – Me : Good morning. I understand that customers are receiving emails about their claims. As yet, I havent received anything from anyone regarding my claim that was agreed prior to the firm going into administration. Are you able to advise as to when i might actually hear something please
A: I’m afraid there has been no further updates. We are accepting claims until the 30th of September 2019 and if your claim is successful, it can take up to 4 months to receive the compensation. You should receive it by the 30th of January 2020. At the moment, we cannot say exactly when you will receive an update but it is being resolved as soon as possible. The administration process must first be finalized before any compensation can be made.
Me So as it was originally assessed on the loans under 6 years, will they now include all of the loans over 6 years which we a large number.
A: That is correct. The claim will take all previous loans into account. Thank you. I have checked and your claim is still active. We apologize for the delay and we will contact you as soon as there is another update.
Even an acknowledgement of the claim would have been nice and the way i see it, even if i only get a small amount back, its better than getting nothing. Doesnt replace all the lost money but…..
Kelly Webb says
I received an email today to tell me my accepted claim value is £2355.14 (13 of 18 loans). Thrilled to see the email until I read that the amount will be significantly smaller. Gutted but better than nothing I guess!!
Amy Franklin says
I have had email saying my amount is £2784. I have since changed banks. I’ve emailed them my new bank details but they said I need to log on to my account to change. I have tried several times but keeps saying an error has occurred. I rang them up and asked to change bank details over the phone. They said they are unable to do this but there will be a secondary email asking about bank details. Does this sound right
Geoffrey Rippington says
I’d say that it sounds correct. People’s Bank details change frequently, they’re not going to just assume that the ones you submitted a year ago are still the same…I’d hope.
Stacy says
Hi, I was actually contacted by the administrators themselves, I didn’t know we could claim back and like you have many diff payday loans on the go and constantly rolling them over, I had an email today confirm I have a successful complaint but need to wait before they can confirm how much I will be paid (stating considerably less that what I should be due) but did confirm had it not been in administration I would have been awarded over 4500.00, so I need to now wait until Jan 2020 to find out what measly portion I will be sent back.
Gill says
I got a response today to say my total amount to pay back is £97 . But I will receive significantly less than this
AST says
I wrote to wonga themselves yesterday and they replied saying that they would not have an answer for me until the deadline of 30th September, as the administrators were dealing with my complaint. A bit unsure still considering some people have already received replies
Beverley W says
The Administrators only just started replying to people. Hang in there
Martin D says
Hi! I have a claim open with Wonga.
The bank account I used to deal with Wonga i closed down a few years ago after I got out of debt but before Wonga went into administration.
I read somewhere that any money due to me from Wonga will be paid into that bank account I used to deal with them.
I have tried to login to my Wonga account to change bank details but always an Error message appears.
So if that bank account no longer exists, I won’t get the money that they say I’m due? This correct?
Chris says
In the worst-case scenario, if they send it to a bank account that doesn’t exist, it should just return back to their sending bank who would let them know and they would, in turn, contact you to ask you, so that’s what would happen if they just went ahead and did that. However, from what I understand about the way these things work, they will actually contact people that they are going to pay out FIRST before they actually send the money and they will check with them to see which account they want it sent to. This is just a guess based on my experience of similar payouts in the past but I would be very surprised if they were to just presume that everyone is going to still have the same bank account active that they did when they were a customer, that would be very foolish of them to do that. Don’t take my word for it though, hopefully, some others will confirm what I have said here. Best of luck to you.
Sian says
I’ve had my letter regarding my claim. It’s been accepted as £4,722. I am kicking myself for this. My last loan was in 2015 and up until then I’d been in a regular cycle of borrowing. I only claimed after the administrators contacted me saying I might have a claim and I wish I’d looked into it when Wonga were still going. I always paid my loans on time, but would almost always borrow immediately again. I know I and many others would have benefitted greatly from this payment, so I hope that everyone does get at least some fraction back. Fingers crossed for everyone still waiting on an answer.
Jonathan Wilson says
I was accepted for a claim of £4724, however it states it will be significantly less. Has anyone got any idea roughly how much less this will be? Are we taking 50% or 75% etc….
Geoffrey Rippington says
10% if you’re lucky. Don’t get your hopes up!
Amy says
I had an email today asking for new bank details. They said once they have received this they are in position to process payment. I was a bit worried as I thought they would just put it in my old bank.
Geoffrey Rippington says
Are you sure that it’s legit? Smells a bit fishy to me – it seems too soon.
Brian says
I’ve been successful and offered £28k but I’d expect to see about 28p. I don’t see the point in having a moan about them going in to solvency as it’s each and everyone of our fault that put a claim in.
Sara (Debt Camel) says
I think it’s worth having a moan about a regulatory system that allowed Wonga, an authorised Lender, to flout the affordability rules for many years. And which then doesn’t provide adequate compensation for people whena lender goes under.
If a PPI firm goes bust because of all the PPI Claims, a customer can get a full refund from the Financial Services Compensation Scheme. But that doesn’t apply to payday lenders!
Jay says
I haven’t had an email? Starting to think I won’t get one.
chris says
I have had no emails stating how much I am entitled to (before the 95% cut)
Martin D says
I’m all too aware that we could get next to nothing, I’m all too aware that the big wigs will probably get their full amount or close to it before they come to us.
Yes I’m fully aware but at the same time I’m trying to stay positive because up until Wonga went into administration and they didn’t tell me I could have money owed, I wouldn’t have been the wiser and put a claim in.
Up until that point I thought my days with Wonga were over and the money was long gone and was unaware I due anything.
Now there is hope, £5000? £100? £50 £1?
It”s one more pound I didnt have before.
For those that didn’t get an email or letter, call Wonga and ask what’s going on because that’s what I did.
There are many here exactly in same boat as others here with nearly exactly the same reasons for getting loans, are due the cash they didn’t know we’re due.
Yes I need the cash and it would go a long way for my business and supporting my family because getting in a flap won’t speed it up or do anyone good.
Plus you want them not to rush it incase further mistakes are done and we get wrong amout returned so I’m staying positive and keeping busy to forget.
Good luck everyone
Andy Turner says
My sentiments entirely. I’ve just had my email stating I’m due over £2000 but will get significantly less. But hey anything I get for basically reading a few emails is a bonus. If its anything above £100 I’ll be amazed but you never know…..
eddy says
completely agree.
Anything i get will be a bonus. my claim was accepted for £4900, sickening to think i wont get half of that, but ive gotten money back from other lenders and been debt free for 6 years so anything i do get is now a bonus
Beverley W says
Hi Sara
How do we organize ourselves in order to make that change because unlike some on this chat I feel we should get every penny back that we are owed and if there is a chance that we can effect change I am willing to fight
Martin D says
I totally agree that we should get every penny back that is owed and I’m pretty sure there is an option to challenge the outcome but, that “could” leave you worse off with less.
It’s not good enough I know but at end of the day it’s up to someone else who decides how much we get unfortunately
GimmeMyMoney says
Where is the extra money coming from to pay us all. I complained before they went under and still have heard nothing back. It would be nice to have what we are all due back, but put simply they don’t have enough to pay us all.
Lisa says
I too would like to know if their is anything we could do (maybe start a petition). It isn’t fair that people who have very little to begin with are prayed upon by these greedy people that are allowed to get away with it for years by our governments rules. Then when some rules are made to help those people the big companies can just close shop and get away with millions if not billion of pounds. If it was rich corporations and banks they could get a bail out. Why can’t the people that need it most be helped out for once???? I was stuck in a cycle of borrowing from this company, every month for years I didn’t a know anything about being able to claim a l until I saw an add online (from another company trying to make money off the poor) offering to claim for me. And just when I put in a claim they went in to Administration. It would be nice if just once someone who makes the rules could do something for those really struggling.
Sara (Debt Camel) says
I’ve been thinking about this too.
It seems to be that this isn’t the right point for a public campaign. First because MPs are either on holiday or distracted by Brexit. And second, because we don’t know at the moment how much will actually be paid out. Real numbers will be a much stronger arguement and it’s going to be hard to get useful publicity without them.
Going forward, if people are interested in a campaign this will need:
– a few people prepared to put some time in to help orgaise this. It can’t just be me!
– some people who are prepared to talk to newspapers about their case – why they borrowed so much from Wonga, how much their calculated redress is, what amount they are actually goping to get. Real people with true stroies will get a lot more coverage than a press release with dry facts.
– a lot of people who are prepared to join in, not just by signing a petition but by saying on social media (Twitter, Facebook, Instagram?) what has happened to them and asking for it to be shared.
I don’t know how many people would be prepared to post on their Facebook timeline about their Womga case.
–
Martin D says
Well to be honest I don’t want the public to know that I was in serious debt that forced me to go to get loans, that’s my business.
Whether others go for this is entirely up to you but what are the chances you’ll be successful?
There is also a chance that you would delay the pay outs and possibly lower those pay out amounts even further, look what happened to Brexit when all this campaigns start, it drags on and on, possibly for years.
I’d be grateful with what I will get because I have nothing now, I’m not greedy!
If you want to go starting campaigns, go look into the lottery. ;)
Sara (Debt Camel) says
A campaign would not delay payouts by the administrators. If the FSCS was changed to apply to these cases, the application to the FSCS would be after you had had the settlement from the administrators.
I appreciate that you – and many others – would not want to talk publically about this. that is why I am warning that it may be hard to get an effective campaign.
Laura says
There was a lady who I remember wrote into a national newspaper looking for advice about her Wonga loans and subsequent mortgage issue as she couldn’t get the loans off her credit file now they were in administration. It was a detailed investigation by the newspaper but the comments online and I mean 100s were absolutely brutal and very few with any compassion which is my take on the public’s perception
ClaireR says
Laura,
I have some first hand experience of this myself,
having taken part in a documentary a few years ago.
I stupidly read some comments online after it aired,
and they were very upsetting.
Beverley W says
Nasty online trolls are everywhere. That must have been very distressing. I would hate to go through that.
We need to outsmart them. There is safety in numbers and anonymity
Glen says
Wonga:-
Check your spam folders.
Just had an email saying what my claim is worth (Although it will probably be with 1p in the pound lol)
James says
Does anyone know the e-mail address the claim result came from so I can make sure it doesn’t go into junk mail.
Sian says
It does look quite spammy when it arrives. It says ‘Customer Complaints’ and the address is customercomplaints@wonga.com.
The subject should be something like: ‘Your claim has been assessed’ and either accepted/rejected or partially accepted.
Hope that helps
Sarah Bailey says
Got an email today £1,134.3. Hoping to see some of it. Fingers crossed
Mick says
I’ve had an email today 13/08/2019 saying my claim has been part accepted
Petra says
I am disappointed at the overall communication strategy from the administrators. A flurry of emails has been released this week stating the overall amount of claims . I really don’t think it’s made clear enough in the emails that the actual amount received will be VERY LOW e.g. less than 5p in the pound – these claims are at the very bottom of the pile of Wonga’s creditors and will be treated as such . At the moment people are receiving emails with their claim outcomes and often this states a life changing amount of money and all the hope that goes with it . These figures will NOT be received, even to hope for 5 % is too much – The emails at the moment are disingenuous and I fear people are going to be very disappointed.
PLEASE don’t take the figures as read and hope for very very little , anything else is a bonus
Sara (Debt Camel) says
Theses claims are treated in exactly the same way as all other unsecured claims, they are not “the very bottom of the pile”.
Whether it turns out to be less than 5p in the £ will depend on how many people have sent in Claims and what the administrators sell the overseas assets for.
Sarah says
I’ve received an email from Wonga confirming my claim is delayed due to high volumes coming through however they advised that all redress payments will be made on the 31st Jan not by the 31st. Shame we couldn’t get it before Xmas even if it is only £5 haha
Ian says
I dont understand why they are sending full amount emails out like a “heres what you could have won” just seems irresponsible to me and these people we are trusting to get things right i have been waiting more than 2 years still no email just something explaining people will start receiving emails but no nothing so people start panicking if they not got anything why couldnt they wait till after september and give you the correct redress figure!!
Sara (Debt Camel) says
because you could challenge the amount they have calculated. So they have to tell you what it is.
Beverley Wi says
Sara, did you know that The Money Shop have proposed a Scheme as opposed to liquidation and have suggested that people will get 80% of what is owed if the scheme goes ahead?
Sara (Debt Camel) says
I think the 80% figure appears surprisingly high. This is best discussed over on the Money Shop page: https://debtcamel.co.uk/money-shop-to-close-two-million-customers-will-be-informed/
Charlie H says
I know i said it before, but what i really dont understand about this whole process is why the administrators communicate with some people but not with others. Ive had a claim in with them since 2017 and much like many others, finally got an offer via the adjudicators just as they were about to go into administration but i’ve heard nothing from Wonga or the administrators since. When contacting them, im just told its all in hand. Seems very hit and miss to me albeit i appreciate they have 1000’s of claimants.
Gareth Jones says
E mail fromcustomercomplaints@wonga.com, yesterday.
Told me I could have won a redress of £4211.78.
Nearly rang the wife to tell her our money worries were over then saw the disclaimer mentioned so many times in the posts above.
I have had claims fromquickquid and payday uk knocked back already. What do I need to prove to the FOS? Anyone got any experience of this?
Thank you all.
Sara (Debt Camel) says
For your Wonga loans, you cannot now take these to FOS. You just have to wait until the Administrators determine how much money they have to pay out tnad the total value of claims such as yours. That will fix what the “pence in the pound” amount paid out next year will be.
For Payday uk, the procedure is likely to be similar to Womga. they are currently in the process of getting a Sceme of Arrangement approved, if this is done you can resubmit your complaint to the claims portal that will be set up in October. FOS will not now look at these complaints. See this page for progress on payday Uk complaints: https://debtcamel.co.uk/money-shop-to-close-two-million-customers-will-be-informed/.
For QuickQuid, send your complaint to FOS asap. The main payday loan page https://debtcamel.co.uk/payday-loan-refunds/ looks at how to do this.
Its me says
I still haven’t heard if my claim is even successful Which is a bit worrying when others are getting emails with amounts owed.
Michelle Clayton says
Hi, I’m the same, still not
Received an email
Sara (Debt Camel) says
You will get one email to say if your claim is successful, with the amount, or if it is declined.
Decline emails are also going out at the moment, not just uphold emails.
At this point no news is just no news. It isn’t good or bad, it just means they haven’t yet processed your claim to the point where an email is dispatched.
Angela says
I think it will take a while getting to everyone’s claim. I was a little worried I wouldn’t hear but received an email yesterday with an accepted claim of £8,600. May only get pennies from it but hold tight, I am sure you will hear soon.
Matt says
Does anyone know when/what will happen with notifying credit agencies? I’ve had a successful claim in the past with another company and they erased all evidence of lending from credit file, at this stage it’s more important to me than the money. My claim is being assessed for over a year now, the last 12 months of my credit history shows a default/missed payment to Wonga, this makes getting a mortgage near impossible.
Morca says
I think they will only remove the loans they find unaffordable.
morca says
Haven’t received anything!!!
Litahash says
Rec,d email yesterday, stated 2 X accepted claims, total claim value of £83 , however, due to the ‘significant’ lower amount they will pay you, I will actually receive £0!!!!