The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Mikey H says
Hi guys.
I literally think that this has cause me more anxiety than when I was actually using this company lol
for the last week or so I have been refreshing this page every 10minutes or so and or checking my online banking to a point where it was affecting my work.
Seeing that others have been paid initially gave me comfort but as the days went on (even knowing the time frames of 4 weeks etc) I have constantly worried that I am going to be the unlucky one that doesn’t receive or that my details are wrong, EVEN THOUGH I updated my details on 21st Jan and I received the confirmation email two weeks ago.
However this still caused me to panic and I really didn’t want to contact them as I thought that I am adding to the problem (of high call volumes) but after speaking to the nice lady. she confirmed that the correct details were on file and as much as it is paining me that I haven’t yet received my redress. i do feel a lot better!
Natalie says
You have literally described my life for the past week or so. I feel exactly the same, eventually caved in and rung up a couple of days ago to confirm my bank details were correct. Still no payment! Although I’m happy so many have received theirs I cannot help but feel tortured by the wait. A week before payday the money will obviously help however at this point I just want closure and this chapter closed! Good luck and I really hope you get paid soon!
Wendy says
Hi
I was feeling similar too and I phoned last week as I did not receive the dividend email. They sent email there and then and I felt better by having it. I confirmed the last 4 digits of bank account yet again so just waiting now. Seems forever this waiting. If I have not received next Friday though I will be phoning again.
Will says
My email says “within 45 days of this correspondence” which I received on the 29th Jan. Think that makes latest date possible 14th March. Delaying payments like this makes no sense to me though. Surely payment system is automated? Makes me think the administrators are queuing up in a bank branch somewhere with a wheel barrow full of our account details.
Sara (Debt Camel) says
The “45 days” was for credit record updating.
The email went on to say “As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email.”
Will says
So it does…think I need to start reading these emails more thoroughly. Thanks for reply!
Ae says
Really disappointed that we are still awaiting payment, and being treated appallingly over the telephone by totally unprofessional people who have been paid an awful lot of money to make a total mess of paying creditors, people are concerned as we should all be treated equally and this has not happened!!
Sara (Debt Camel) says
realistically it is not possible to pay everyone at the same time. I know it’s annoying for those who are at the end of the payout process but your should be coming!
Paul says
Only spoke to them yesterday to check my bank details, they had the right one. Now received this. What is going on? Thanks for your email. Unfortunately, we are having difficulty finding you on our system.
Please reply to this email with the following details so we can identify you:
Date of birth:
Case number:
It would also help us if you include the email address you registered with Wonga.
Alternatively you can call us on 0207 138 8330 to discuss the matter further. We’re here to help Monday to Friday 8am to 6pm and Saturdays 10am to 3pm. We’re closed Sundays and Bank Holidays.
Lynne says
Hey Paul that’s the same email I got. When I rang to confirm details (again!) she said she didn’t know why I’d got that email!
Lynne says
Guys I’ve just had a very worrying email from Wonga, the subject is Help us Identify You, then it goes on to say they can’t find me on their system and asking me to confirm my full name, date of birth and the email address that I registered with Wonga!!! Antoine else has the same thing?
They have my bank details and they already confirmed this by both email and phone so is this just another form of identity check? Coz I already uploaded documents back in October for that purpose!
Sara (Debt Camel) says
Could this be because you don’t have access to your old email address anymore? I suggest you ring them and ask.
Lynne says
I already told them over the phone that my old email address was no longer valid so they took the details of my new one and then they emailed confirming my redress amount to the correct email so I don’t know what this is for. I have responded to the identity email as that’s what it told me to do, and I figured that way they’ve got my full details in writing. Maybe I’ll call them as well? It could mean the payment is on its way?
Sara (Debt Camel) says
I don’t know what that email is for and I think you should phone them.
Lynne says
So a quick update basically she doesn’t know why I received the email asking me to confirm my details! So for the avoidance of doubt I went through it all again with her – name, DOB bank details etc. Then she said we don’t know when you’ll get your payment ‘but it will be in the next couple of days’. So I said h so you majesty payments over the weekend then? She said oh I’m not sure about that! So I’m no further forward.
Stu says
I haven’t received my money yet, but my credit rating has improved. This has meant my bank will now help me by extending my overdraft. Previously I had to pay £1 a day for 6 weeks, I visited the bank, but said they couldn’t do anything 6 weeks ago. – so Wonga must have taken them from my credit report.
Sara (Debt Camel) says
Not sure a bigger overdraft is a great favour, you will end up paying a lot of charges – if you have other debts and are struggling, can I suggest you talk to StepChange https://www.stepchange.org/
Stu says
Thanks Sara, you are right. But these things escalated. I’ll try step change, but like a lot on here I doubt they can really help us. Time is all they take from us.
Sara (Debt Camel) says
Please do talk to StepChange – that could help you far more than the small amount you get back from Wonga.
Fiontan Broderick says
I phoned their number on wednesday to confirm my bank changes, was given a case number, phoned yesterday with the case number given and they had no record of it, bit worrying indeed!
Jen says
I’ve just received an email telling me if my bank details have changed my payment may be returned and a cheque issued at a later date. I changed my details with them on Monday and received a message confirming it. Does this now mean I have to wait longer or is this a standard letter that others have had? Thanks xx
Andy says
I didn’t evan know about this and I have recently received a payment of wait for it 19p
Mark C says
Just phoned and the assistant was unhelpful and gave a scripted answer then he kept talking when I tried to ask a question he kept mumbling. I asked him to repeat as I couldn’t make out what he was saying and next think I was on the automated feedback. Rude and don’t care that people expecting this money back. Shocking behaviour altogether
Lynne says
Yes that’s exactly what I encountered earlier.
Timbouk says
Anyone been paid today since the BACS Payment’s overnight ?
Freya Johns says
Hi Tim
No I haven’t yet so I am wondering if payments are being paid throughout the day? Also, if another batch of BACS payments are sent out tonight does it fall on the next working day – Monday, or can they go through Saturday or Sunday? Thank you in advance if somebody knows
Ian says
I think with BACS payments they are only credited on working days unlike faster payments which are instant.
Nick says
Perhaps it’s going on who you bank with. I haven’t received mine and with RBS. Anyone else?
Sara (Debt Camel) says
Several people with RBS have been paid eg https://debtcamel.co.uk/wonga-has-stopped-issuing-loans/comment-page-38/#comment-349025
Sue says
Nick. I bank with RBS. So far I have recieved all emails on time & my bank account last four digits were correct. I have yet to be paid so I guess the payments are quite random, not necessarily by Bank.
Laura says
I am with the clydesdale bank and updated my bank details weeks ago. I am owed 98 pounds. Still nothing :( would really be so useful this time of year!!
Terry says
Time to wind down until Monday now peeps.
Those BACS payments won’t be made over the weekend.
Hopefully everyone gets theirs between Mon-Wed next week!
Lynne says
Didn’t some people get theirs last weekend though? Like Saturday morning i.e went in overnight on Friday?
Sandy says
I bank with Barclays. Any payments due in by BACS on a Monday clear on a Saturday so could potentially be due to different banking systems.
Terry says
Pretty sure they were paying via faster payments before which would mean it still has a chance going on over the weekend. If they have in fact moved to BACS payments, there wouldn’t be any going in over the weekend.
Laura says
Not true. My bank credits BACS on a saturday
Lynne says
Mine does too
Paul says
If it’s been pending since Wednesday yes
Laura says
Fingers crossed for you too Lynne because I am just absolutely sick of it now! Honestly thought it would all be wrapped up today 🙄
Lynne says
Thanks Laura. Daft as it sounds this is giving me no end of grief and turmoil. Just want to put it to bed like everyone else.
Caroline says
I got 22p surely this isn’t right I dont know??? Anyone help
Lynne says
Oh Christ Caroline how much we you owed?
Natalie says
Some people were entitled to two payments… one being a matter of pence.. maybe that was one of them and your actual refund will be paid seperately?
Sonia says
I have received mine today – 5p!!
Al says
Anyone been paid today?? Or over night.. And who do you bank with? Thanks
Paul says
Hi Al, nothing for me and nothing pending (Santander)
Lynne says
No nothing yet again 😡 I’m with nationwide.
simon says
Nope, nothing pending today on monzo.
Gaz says
No payment as of yet barclays….
Sara (Debt Camel) says
That is a representative selection of people saying they have not been paid.
I am not publishing any more comments saying you haven’t been paid today.
Unless you see comments that someone HAS been paid today, you should assume no-one has.
I know you think it’s pants, unfair, disgusting, stressful etc etc. But there is nothing you can do to speed this up.
Take the weekend off checking and see you all on Monday morning!
Skells says
Hi Ssra and all,
Great advice…It’s like a watched pot…Like many others I TRULY need this money, but I am not driving myself crazy over it.
Thanks so much for this forum – and for all the very helpful comments from people. Grant Thornton have not played fair, but we will soon be free of this whole, sorry business and hopefully not find ourselves in similar positions. I hope everyone gets their money soon. Can confirm that the very unhelpful adviser did at least confirm that those of us with POSSIBLY unresolved bank details issues would be paid via cheque (though hope it does not come to that, as that will be another wait…). Fingers crossed for Friday, guys!
Skells
Ross says
Finally got my self into a posistion where i could repay what i owed them , But now i cant repay ! will this show up as settled on my credit report now ?
Or will i be stuck with an open account in default for the next 4 years ?
thanks
Laura says
Sara has wrote about it in the article above but here you go copy and paste for you
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
Natalie says
Can anybody confirm if they have a payment pending for tomorrow?
Sara (Debt Camel) says
It seems as though most banks don’t show you pending payments. HSBC/First Direct and Monzo do. So other people may have pending payments but not be able to see them.
Sara (Debt Camel) says
I will only be publishing comments from people who can see a pending payment.
Leah says
I seem to have a very different situation to most other people and have been shafted by Wonga. I took out a 3 month loan in 2016, and made 2 out of the 3 payments before they told me that they hadn’t received my repayments. Cue a lot of back and forth, but they wouldn’t accept proof of payment or anything and over the last 4 years, they started ignoring me completely. They had been writing to an old address and emailing an old email address despite me informing them multiple times of my contact details and this apparently justified them to whack charges and fees on me which equalled the original loan amount. I started paying them back through Stepchange, because Wonga wouldn’t open a dialogue with me and Stepchange said I had to pay off the debt (which wasn’t the answer I was really looking for), but would I be owed anything? (I’ve emailed anyway – don’t ask, don’t get. But I don’t even expect a reply.) But if the debt will stay on my credit file, when does that date from? Now, or 2016 which was the original loan date? I’ve been shouted at and verbally abused when I have spoken to them over the phone, but nothing ever was dealt with. Even when I went to the Financial Ombudsman (twice), they did nothing. So where does that leave me now as I don’t seem to fit in any of the above categories? Thanks.
Sara (Debt Camel) says
is there a default date on the debt on your credit record?
Lynne says
Monday morning soon and then we’re into the last week of payments. Fingers crossed for the first batch in the morning guys 🙏🏻
Ian says
One bonus to not receiving our refund atleast we aint spent it yet lol😀
Lynne says
Oh yeah. The folk that got theirs first are wishing they were us now lol
sarah Whitford says
Well there’s still time, I know people are getting annoyed or stressing that they aren’t getting their money but they have said they are making payments all week apparently.
Karen says
Daft question, just re read the email from wonga, does this mean I should be getting two amounts. One for a over payment and one for the claim ?
You will receive a payment of £85.03. This payment represents 4.3p in the £ on the agreed claim value of £1972.48 (Accepted Claim Value) which is made up as follows:
1) £1883.85 (Accepted redress claim value)
2) £88.63 (Credit balance owing as at 31 August 2018)
Note: Company records indicate that you were owed £88.63 by the Company as at 31 August 2018, making you an unsecured creditor in the administration. The amount owing to you is due to either an overpayment of a loan prior to the appointment of the Joint Administrators, or a remediation/compensation payment which the Company attempted to pay you prior to the appointment of the Joint Administrators that failed to reach you. The amount owing to you as at 31 August 2018 is unrelated to your redress claim.
Sara (Debt Camel) says
No, it says you will get a single payments of £85 covering both parts of the claim.
Al says
So Monday morning is here. Let’s fill the page with comments about being paid shall we!! 😂
HERE’S TO HOPING ANYWAY!
Sara (Debt Camel) says
Let’s hope!
There are many thousands of people still waiting for payment. If you are one of them, you are not alone and there is no reason to think you will not be paid this week.
Paul says
Still nothing. Just laughable now
Emma says
Nothing for me just checked not even pending another day goes by
Terry says
Yup, zilch. Wednesday will be ‘4 weeks’ since I received the original email. I’m very much anticipating I’ll be dialing those digits come Wednesday morning.
Al says
How ironic, after struggling on pennies over the weekend, Mon morning comes and no payout, so I have applied for a “payday” loan from another company just to get by… sad times :(
Natalie says
Could you not have had help from the council and foodbanks? It really sucks that you’ve had to go to another vulture to get some money getting into the whole cycle again. I read somewhere you can get help with gas and electric 2 or 3 times a year if you’re on prepayment metres and food banks give you a few days worth of food. Certain petrol stations let you get fuel if you have £1 in your bank, obviously comes out in a couple of days. And I know my bank doesn’t charge me if I have an unwarranted overdraft providing it’s not £10 and over. Yes, not a good way to live but when its really tough I explore these avenues.
Sara (Debt Camel) says
Please don’t get another payday loan without talking to a debt adviser. Call National Debtline on 0808 808 4000 or go to your local Citizens Advice, who can also help with foodbank vouchers. Read https://debtcamel.co.uk/snapshot/not-enough-to-live-on/emergency-budgeting/ and see if any of the ideas there will help.
Al says
Thanks Sara… something to explore, but when the main reason you are in debt is because of Child Maintenance payments (circa 1K/month), then no orgnaisations will listen/help you…
Sara (Debt Camel) says
if that is the cause of your problem then a payday loan is not the answer as it will leave you with a bigger problem next month. Nor is getting this small refund from Wonga… There may be no nice ways forward, you may have to choose between not-nice ones. but a payday loan makes that harder not easier.
Sara (Debt Camel) says
OK, message received!
There is no need for everyone else to say they haven’t been paid.
Liam says
So I just phoned Wonga or the first time. Spoke to a fairly clueless chap, who confirmed payments now are being made all the way through to Saturday (not Friday) and now all by faster payments.
I asked that because I bank with Monzo and like others, I can see any pending BACS payments 24 hours early. So I asked should I be keeping an eye out for this and he said no, it’ll be random faster payments here-on and though to Saturday.
I said my Wednesday 29th January email says “within four weeks” so that should be Wednesday this week, and it was like talking to a brick wall.
Sara (Debt Camel) says
well who knows if this is accurate or not. We will have to see if the next payments coming through are BACS or faster payments.
(Sorry, I am sure you are accurately reporting what you were told, I am just not sure if that was accurate!)
Thomas says
Received my payment into Nationwide bank this morning. Hope this helps
Kieran says
Thanks Thomas was yours a bacs or faster payment?
JP says
I’ve spoke to Wonga just now who advised again that all payments are by BACS and NOT FASTER PAYMENTS
Kieran says
1/10 for there communications!
Paul Cribb says
Thanks Kieran, It would be a little more helpful if more people that post “Ive been paid” answered questions that people still awaiting asked. It avoids any duplication of questions and people that havnt been paid yet feeling there is an “Im alright Jack” attitude. Even if its not the case.
Fingers crossed not long now
Sara (Debt Camel) says
Many people will have felt relief and decided never to return to this page…
J says
I’ve just called them too, no update can be given on my (or any) account and also they “have no idea” weather payments are BACS or fast payment, seems to be very interesting now, can we charge them interest if they don’t meet their deadline?🤔
Liam says
100% the opposite of what I was told! Lets just see what happens. All getting a bit much now.
Lynne says
What’s the difference between faster and BACS?
MFJN says
Is there something going on? There seems to be a distinct lack of people reporting being paid today? This is concerning. Compareed to posts every other day since this process started there seem to be only one person stating they have been paid? Does anyone know if there are still payments going out as this is worrying.
Lynne says
I was thinking the same. There was a glut of ‘ been paid’ messages last week and earlier and now it’s slowed down to a stop. Very worrying. Especially as they told me Friday I’d be paid ‘in a couple of days’. I said oh are you doing weekend payments then and she was like oh I’m not sure! Then she went on to say if I wasn’t paid by Friday they’d send a cheque to my home address! What are you talking about? You’ve asked me twice to verify my id and bank details!
Bruce Ritchie says
Most banks don’t process BACS payments from over the weekend until tonight,so I’d hope to see alot more people receiving there payments by tomorrow.
J P says
Well for those who bank with MONZO (like myself) it’s known that you can see BACS credits the day beforehand and obtain it at 4pm sameday. Wonga have informed me over the phone that all their dividend payments are by BACS so let’s hope we can start seeing results. For those who haven’t got their share so far you ARE NOT ALONE but we got until Friday 28th x
paul says
I phoned them up today. They said everyone should be paid by this Friday.
Al says
Yet I’ve been emailed and it says by Saturday!
Lewis says
Just wondering has anyone who’s gone though a Claims Management Company been paid yet or anyone who’s instructed Wonga to pay them via the CMC been paid out yet?
Kris says
I went through a CMS and haven’t received anything yet, not sure if it’s going to be paid via them or direct to me,
Mick says
I’d probably check with them, found out that they’ve had my money for a week and a half but apparently ‘didn’t have my bank details on file’ which I’ve sent them twice, now I have to wait ‘at least 3 days’ for a BACS payment from them
Terry Hyson says
Has anyone notice if they have a pending payment for tomorrow yet?
Iv not and I’m with Starling bank which always shows my salary going into my account from midday on a Thursday when I’m paid on a Friday
Timbouk says
I hadn’t received the original email so rang today. She confirmed the amount I would receive and told me it would be paid by Friday. She said the customer services team had not been told if payments were by BACS or faster payments!
Sara (Debt Camel) says
That might be the complete set of answers.
Unless they think of CHAPS payments or SWIFT payments or Paypal or Amazon vouchers or a cow with a cheque written on it (https://en.wikipedia.org/wiki/Board_of_Inland_Revenue_v_Haddock)
Al says
Mind blown!
They actually replied to an email..
Thank you for you email.
Payments will be made by BAC, if the details are incorrect we will be sending the payment via cheque to the latest up to date address on the account. Payments will be sent no later than 29 February 2020.
CerrissaJay says
Sixteen Piggin Pence People… Yes… A Whole 16p All For Me!… I’ll Be Sure Not To Spend It All At Once 🤨
Lynne says
How much were you expecting?
Amy says
I’m worried that I recieved my payment a week and a half ago but still nothing been removed from my credit record. I have been waiting for the default to be removed for what seems like a very long time and still nothing even though I have been paid. Has anyone else had their credit record updated yet?
Sara (Debt Camel) says
I don’t think have credit records updated is linked to the payment being made. Both should happen but they are likely to be 2 independent processes. The email said 45 days to update credit records.
Laura says
My credit record was updated last week however I still haven’t been paid my £688!
Ian says
Nothing in no pending transaction looks like a long wait at 9 trying to get through cearly stated if not paid by 4 weeks phone up the payment may have bounced
Al1 says
They will just reiterate that payments will be processed up to Saturday
Natalie says
Another day down and still waiting. I really hope that it does end this week and I get payment, along with the others still waiting here.
Paul says
Well what a surprise still nothing….
Lesley says
My four weeks from receipt was today and no money!
I’ve emailed the customer care team!
If nothing by Friday what happens?
Laura says
No that it matters but the 4 weeks is from tomorrow as it was the 29th emails started. Either way it’s beyond a joke now I’m fed up with it to the max.
Shaun Overy says
Nothing again,
Lee B says
Still not received payment, I bank with Lloyds. I did however email yesterday to find out what’s going on and received an automated response almost immediately which said that if you were one of the people that had to update them with your bank details via secure link then you would most likely receive your payment later than everyone else. I was one of those people, so here’s hoping it will be there by Friday.
Laura says
4 weeks is tomorrow although I have my doubts about payments at this stage also. If you go a two weeks holiday on a Tuesday you come back On Tuesday. It was a Wednesday evening the emails started!
Sara (Debt Camel) says
That is a representative selection of “I haven’t been paid yet” people. I’m not publishing anymore today.
For what it’s worth, the number of times this page was read yesterday is more than 80% down on the previous Monday. I know a lot of people still haven’t been paid but a very large number have.
Danny says
I’ve recived payment today . Natwest , finally
Al1 says
BACs I presume?
Martin w says
Got mine this morning between midnight and 6.00 am BACS Natwest, was using a company I think was called payday refunds but I got the full amount I was expecting.
Sara (Debt Camel) says
Payday refunds no longer exist. If you ever get chased for the fees from someone you have never heard of, ask them to produce the evidence you consented to them taking over your claim.
Martin w says
Thankyou I didn’t realise that, good luck to everyone I hope your money comes through by the end of the week and thank you again Sara
Lisa says
I didn’t realise PDR had gone until I started getting messages from Last Minute Refunds about claims I started with PDR.
I told them I didn’t wish to work with them and that I hadn’t consented to this, but they argued I had signed something to give them permission. I asked for proof, at which point, they agreed not to keep working on my cases. Funnily, enough, PDR had previously said that without me submitting old bank statements, they couldn’t do anything more with my claims, so not sure how LMR we’re working on them!
After that, they continued to keep sending me messages saying ‘we are still working on your claim.’ Each time I complained and they said they were sorry, it would not happen again. I got another email last month, at which point I told them I would report them to ICO for GDPR breach of misusing my personal information. Fingers crossed, nothing since.
If anyone else keeps being targeted by Last Minute Refunds, especially if they are now sniffing around people getting Wonga payments from original PDR claims, it’s worth bringing up the consent issue.
Andrina says
I went with payday refunds and still haven’t been paid I updated my bank details in November when contacted by Wonga, I received all emails from them and bank details are correct really getting fed up now
Dan says
Also did the same as this. I rung payday refunds just after Christmas to see what was going on. Also updated my bank details with Wonga when asked. Just a waiting game now.
Damien says
Does anyone wonder if they are just dragging this out now until the end on the month so they can get their extra pound of flesh from the administrative charges they are paying themselves.
No reason I can see why payments couldn’t have started at the beginning of the month rather the the 13th
Just in time to stop while they had a half term break? who knows
I am happy to see payments are beginning to come through again & will just have to wait my turn but do not think this has been handled well
Sara (Debt Camel) says
No they aren’t. I know people are very fed up but conspiracy theories really don’t help. I’m not publishing any more on this today.
Jo McGlade says
Out of curiosity has anyone had their credit file updated? Mine hasn’t been but they did say 45 days from I got my email so there’s still time.
Laura says
Yes mine has l,however as I replied to someone earlier still waiting on my £688. Can’t have it all as they say!! Lol
Christopher C says
Sara will you be made redundant after all the Wonga cases have closed, as on this page nobody will write any more and you wont have to reply :)
Sara (Debt Camel) says
oddly this website kept me fully occupied before Wonga went under…
Nats Daley says
I dunno about that we still have WDA PAYDAYEXPRESS MONEYSHOP 247MONEYBOX that are in administration and also paying out ..
I think our Sara has her work cut out … x
Joe says
Hey not sure if this helps anyone I just spoke to wonga customers services, firstly she was very helpful but anyway got my last 4 bank details confirmed and payments made up till Friday she didn’t know if payment method was bacs or faster. Was only on hold for 5 mins.
Paul says
My claim was partially accepted in the wonga administration but I was only eligible due 28 quid..that really doesn’t bother me, it’s just the default I have on my credit file. Will that 100% be removed ?
Sara (Debt Camel) says
yes IF the loan the default was on was included in the ones the administrators assessed as being unaffordable.
Paul says
Just checked the defaulted loan was accepted. Fingers crossed it’s taken off very soon
Amy says
Does anyone know when the loans will be removed from credit record? I’ve had my payout and a week and a half ago and my record hasnt been updated yet. I’m desperate for the default to be removed.
Sara (Debt Camel) says
They said 45 days in the “you will get 4.3%” email at the end of January.
If you may EVER make another affordability complaint, make sure you take a copy of your credit record now that shows this default. And keep it safe eg download it and email it to yourself.
Jess says
I haven’t had mine yet – my partner received his 2 weeks ago!! I was hoping i could survive payday with the money coming in but looks like end of jan will turn into end of march. I wish i had a clue
Tracy says
I just telephoned WONGA because they had not acknowledged my change of bank account despite the fact that I had left the requisite docs on their Kite reporting facility back in early January and I was getting a little antsy about when my money would arrive. I was then advised that only my driving license was on the system! I checked this out and the other document they wanted (a copy of my new bank’s statement) was also available to them. I dread to think where my money would have gone as I do not have an account with the four numbers on it that they informed me about originally. They were helpful and kept the account open whilst I e-mailed them with my new account details. Fingers crossed as I need to cross this off my list of things to do whilst I undergo cancer treatment!
Lynne says
Best wishes to you Tracy🤞🏻
Dave L says
Hope it gets sorted out Tracy and hope the cancer treatment is going well. I had Hodgkin lymphoma in 2014 and now clear. You will get there x
Joseph says
All the very best for your treatment Tracy!
Mel says
I called yesterday chasing money and they said all money should be paid out by the 28th feb 2020.
Debs says
I called end of last week to check my bank details are correct and as they are the man said I would be getting my payment within a few days. Checked again this morning but no sign yet. Its a proper pain hanging on like this.
Kev says
Has anyone been paid this week
I have just checked and no payment or payment pending
? That means Friday at the earliest? Shambles !
Sean says
Not sure if this helps many people but my claim has gone through a 3rd party and i heard nothing about my claim from them and have just called them up to be told that Wonga have sent them my claim Friday but ive got to now wait 7 days for them to send it to me, which i find quite ridiculous really, makes me wonder how long they would have kept it from me that wonga had sent them the payment in fairness,
So id chase up any payments that are due through 3rd party
Paul says
I just found out today that the third party I claimed through received my compensation of 600 quid from piggybank all the way back in July 2018. They didn’t even contact me too tell me anything. I have been told today I will receive a cheque for 200 quid in the next two weeks but I’m not holding my breath. I can’t believe I was so stupid to go through these awful company’s.
Sara (Debt Camel) says
The claims company went bust?
It’s not just that they are a rip-off, but for too many people they have been an incompetent rip-off :(
Paul says
To begin with I made the claim through yourpaydayrefund. But then they somehow gave my claim to a company calling barings law..they are based in Manchester. Barings have been dealing with my claim over 2 years and honestly I forgot all about it until I made an affordability complaint to piggybank 2 weeks ago and they informed me I have already been compensated on July 2018 to the amount of 600 pounds. That’s when I rang up barings and they told me ‘oh we have been trying to contact you’. They tell me I’m getting 200 pounds but what is the point if they are taking over half of MY money. Anyone reading this PLEASE use the templates and do this process yourself.
Sara (Debt Camel) says
did you consent to your claim being transferred? did they make you aware of the fees? have you changed email addresses or moved house?
Paul says
No Sara they are still under the same name as when they took on my claim. Just extremely incompetent. They even sound incredibly amateur just by speaking to them over the phone.
Sara (Debt Camel) says
so why are you only getting £200 from £600?
Paul says
Because apparently that’s how much their fee is for their services.
Sara (Debt Camel) says
really? have you checked what you signed? is this firm FCA regulated now?
Liz says
I’ve just been told by Alexandra at Grant Thornton that I might not receive my payment Within the 4 weeks stated as I changed my bank details. Even though I received an email from Wonga the Second week in January to say my bank details had been updated. :(
Dan says
This is a shambles the whole thing. The person who said chase your claim company up what if they have gone bust or into administration where do we stand then ? So we might have to wait until the middle of March then. This whole thing is a sham.
Sara (Debt Camel) says
if your claims company went under, then I think Wonga will be sending the refund to you. Have you asked them?
Skells says
I have had so many problems with my bank details, but had the bad luck to get two really, really rude and obstructive call handlers. Given up checking, now. I’ll check again on 28th, then at least I’ll be able to pursue the cheque I should be entitled to, after that time.
A complete shambles that Grant Thornton should be reprimanded for.
Terry says
Good afternoon all
It got to the point were I had to ring Wonga!! I spoke to a very nice lady who informed me that all payments would be made over the next 3 days ( Wednesday through to Friday) this instruction she told me had come from Grant Thornton?
Nothing new there… and no payment showing on my account for to tomorrow
I then ask what would happen if I/we did not receive payment by Friday ?
She informed me that if no payment was received I was to email Wonga on the Saturday and then follow it up with a phone call on the Monday and Wonga would contact Grant Thornton for each individual case that is reported to them.
I hope this little bit of information is helpful and that it does not come to us all having to email and phone
Sam says
I get the feeling I won’t be getting my payment by Friday. Wonga told me if the money couldn’t get paid to the account they would send the cheque in the post.
I got the email stating my bank details have been changed (in December). I have no faith I will get the payout. They will probably send the check to my old address as well (despite me changing this as well).
An utter shambles.
Linda says
Im the same sam i emailed ages ago told them i had moved house they replied. ” we dont need addresses” but i gave it anyway so i know i wont get what im owed.
Paul says
I will be visiting the Grant Thornton office in Manchester tomorrow if my payment us not in my account. It’s nothing to do with wonga anymore,these are the administrators. Myvadvuce to anyone is contact GT… they’ll soon speed things up if people fill the day with complaints
Sara (Debt Camel) says
if you got the email on Wednesday like most people, then I suggest you leave it until Thursday. Then you will have a clear cut reason to complain, not be arguing about when “4 weeks” is.
[I originally put Thursday not Wednesday for getting the email – it’s been a long few weeks, I think I need a G&T…)
Paul says
Get me one aswell
Everton says
From £9932 I recieved £427.77 which was deposited on the 21st Feb. It is pitiful but better than nothing.
Lynne says
I should have had £13K and the actual amount us £551 which I’m still waiting for 😡
Claire says
Hey Lynne
I am also still waiting for £404, fingers crossed we get it in the next few days!
Laura says
I’m waiting on £688 and I’m trying not to be negative but I just can’t see it this week. Hardly any reports of payment and all conflicting advice from the customer services, just shambles now.
simon says
I received an e mail from wonga on 10th jan stating if bank details were correct then payment would be made end january. I validated via phone last monday that bank details they held were correct ( obviously as i hadnt had the 224 pounds out of 5500 redress ) assured payment would be sent wed/thurs last week ( which was a lie ) …….erm…..no money. It all seems a bit strange. Been looking at this site and from a week last thursday until friday plenty of posts people that have been paid…then nothing. Have GT handled an administration of this size before…..out of their depth perhaps which doesnt bode well.
Sara (Debt Camel) says
It’s hard to think of a comparable administration.
Dave L says
Have just checked and still no sign. I’ve decided to wait til Monday before submitting a formal complaint to Grant Thornton. It can’t be right given the amount of the money they have charged for their administration for it to have been as poorly handled as it has been. It’s very easy to find the emails of the administrators to complain to. Their direct emails are listed on the website.
Kieran says
Yes dave as will i, If i dont receive payment. They have my correct bank details. Mention going to media about them not paying up, anything to hurt there reputation, with all the media interest in wonga, lately, someone would be interested in how poorly they have “managed” it
Kieran says
Sara surely there must be a complaints procedure and we are protected some how if we don’t receive payments by friday. Are the administrators not regulated or bound by there contract? Techincally all payments should actually be recieved tomorrow as thats 4 weeks.
Sara (Debt Camel) says
oh there is a procedure to complain, yes.
But the first thing to do if the payments don’t arrive is to phone up and ask why.
Jodie says
So I’ve had my claim accepted and if I’m honest I haven’t really been following the ins and outs of everything. I believe I did the claim through payday refunds but have read they have gone bust? I’ve recieved all correspondence from wonga like my bank details and how much I get, will i still get the money even though I did it through payday refunds?
Sara (Debt Camel) says
As you aren’t sure which claims company you used, I think you will have to ask Wonga, to one else guessing is going to help.
PS was Wonga the only payday lenders you claimed against? If there were others, what happened to those claims?
Jodie says
The company were called Payday refunds. I only claimed against wonga I believe, haven’t recieved any emails from that company for a while everything has been from wonga
Jason says
I’m hoping when this month’s Clearscore updates come out we’ll see Wonga loans dropping off the ‘closed accounts section’ about our credit files. Fingers crossed, sadly it could be next month I guess if it’s 45 days from payment.
Natalie says
Another day and no sign of the refund. Lost all hope now, I will not be getting it.
Sara (Debt Camel) says
it’s tedious but if you got the “its 4.3%” email, you will get this money.
John says
Nothing received overnight- my CMC invoiced me via email on Monday advising I need to pay by 27th & to contact them if not received- I’ll now let them earn their 30% and chase this up on my behalf !! Not good!!
Pete says
Suspect you are talking about Sanderson Drake. They’ve done the same with me. I had an earlier payment through them which I settled 8 days after receiving the funds and was charged an extra £50.00 in fees which I paid under threat of a CCJ application. This time around I have already had two invoices from them demanding immediate payment despite the fact their stated terms are 7 days from invoice with invoices being issued once payment has been received from the lender. I’ve pointed this out to them via email and they simply sent me another invoice! They are not even the firm I signed up with in the first place, they just seem to have taken over my account at some point. Complete sharks who are every bit a grasping as the lenders they make claims against. If only I’d discovered Debt Camel prior to engaging with these people I could have saved myself a lot of money and a deal of heartache and stress.
As for Wonga, still no payment received as of this morning. If I don’t receive money by their deadline I’ll just give it up as a bad lot. I don’t need this in my life at all and the pittance they’ve offered is not worth all the worry.
Paul says
I’m in exactly same boat John, I received an invoice from CMC on Monday asking for their 25% by cLose of play Friday. I’m getting the impression that a lot of people who used CMCs are at bottom of pile
Al1 says
4 weeks on.. Let the payments roll in!!! 🤔
Ian says
No payment no pending transaction why is this so hard to get right
Jen says
I know my bank details are correct as I have checked with them but as yet have recieved nothing. The address on their system would be exceptionally old. In the event that no money was to come in, would I ring friday and be able to update an address do you think? I know I shouldn’t lose hope but as a bit of a worrier and with a fairly large redress and an invoice to pay for a third party claims company I am just a little panicky.
Sara (Debt Camel) says
Yes, if you haven’t been paid, phone them on Friday and ask why not and check your address.
If this happens, tell your claims company you haven’t been paid and they will have to wait.
Ian L says
Nothing in my account this morning. To call or not to call? I cant see it arriving now without chasing.
Ross says
Nothing again. This is absolutely beyond a joke now and quite frankly a disgrace. For me personally it’s a matter of principle, we’ve been strung along throughout this entire administration.
Lorna says
I too am still waiting for my redress with a invoice from a third party waiting to be paid I have waited patiently while the 4 weeks have gone by and been constantly watching this fabulous site seeing loads of people get paid but even for me it seems strange for the last week it seems hardly anyone posting on here has been paid out where I would of thought the last week there would of been a huge rush of people being paid I hope we all get what is owing to us when this is finally over I hope WDA redress’s aren’t a fiasco like this
Debs says
Nothing again this morning I give up waiting. Such a joke.
Keira says
4 weeks today… Yet another phone call from me after speaking to an incredibly snooty and unhelpful bloke last week… Do they not understand that people rely on these payments to help people get back on their feet!!!
Raj Singh says
I finally called yesterday, all the details they had were correct and they assured me that I will receive by the end of the week, so there’s no need to panic. We will get paid eventually
Emma says
I have still received nothing today. I have emailed Daniel Smith and Andrew Charters at Grant Thornton and asked for an explanation. I just love how Wonga have failed to pay on time (when they originally stated that everybody would be paid at the end of January) but if the shoe were on the other foot they’d be charging us £12 a day default fees. Maybe we should follow suit and start charging Wonga £12 a day for non-payment.
Sara (Debt Camel) says
I know that sounds cute, and you may well have meant it as a joke, but to be boring I will point out that that would just waste your time and would not get you any more money.
Lynne says
Ok guys I just sent an email to the CEO of Grant Thornton expressing our concern, disappointment etc at non payment and the way this has all been handled.
anyone feeling like expressing their dissatisfaction could do the same – [edited – please send emails directly to the administrators – see addresses in the article above].
Sam says
I didn’t agree with everyone blaming the administrators etc. initially/the interest talk and getting wound up so much before the 4 weeks, but today, I am surprised and disappointed to have still not received anything.
To send that e-mail to the most financially vulnerable with a 4-week deadline for the £, and then not meet it, is very poor.
Also concerning to see that practically no-one does seem to have received money in this (alleged) final week. I see that people who can see pending payments a day early also don’t seem to see that it’ll be hitting tomorrow either. Hmmmm.
Sara (Debt Camel) says
So no reports of payments so far to day – very disappointing.
I have published a representative selection of the people saying they haven’t been paid. I won’t be publishing any more for a while unless there is something new in your comment, beyond what has already been said.
To be clear:
– the administrators are not doing this to earn more interest
– they have not run out of money!
– the 4 weeks isn’t yet up
– if there was anything you could do to speed up getting your money, I would have suggested it. There isn’t.