The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Becky brown says
I was paid this morning into Lloyds. £107. With the help of sites like this I’m debt free but it took a long time and it’s still hard work, I use coupons and vouchers, do surveys… now I live, where with debt I felt I simply existed. I thought I was last as I read all the comments but it will be paid and if you can…… do something positive with the redress. Thanks Sara
Sara (Debt Camel) says
A life well lived is the best revenge, as they say. Good luck Becky.
Wendy says
Husbands went in overnight, tidy little sum its going straight towards our holiday,
watch mine not hit our account till last minute..
Found all these comments reassuring over the last few days.. chin up everyone hopefully not long to wait now ..
Well done Sara.
Con says
Had mine in my account this morning, at last. Thank you to Sara for all the info and reassurance, it really is an invaluable service.
Jo says
Just been paid my redress by Giro bank credit into Halifax, it wasn’t there last night. Thanks Sara and everyone else for keeping me updated! Good luck to those who are still waiting.
AJ says
Payment was there when I woke up this morning. Wasn’t there when I went to bed. Paid into Lloyd’s bank account as a bank giro credit. Try and be patient as frustrating as it is. Difficult when you need the money to pay off something or want to make plans to do something else, but it will eventually arrive.
Good luck to you all
hayley stacey says
Mine went in this morning finally over
Kim says
£48.77 went in overnight. I didn’t get my 4.3% email but got all the others.
So if any one is worried about not getting it if you haven’t had your email don’t worry it’s going in
Stephanie Crane says
Thank you, no 4.3% email but I’ve rung and confirmed bank details and kept all the other emails.
No payment but hoping I’m in the last batch, just worried being the last the ‘pot’ may be empty 🤞
Vee says
My redress went into bank of scotland this morning, as promised I’m gonna to split it between a few charities. I’m so grateful I’m not in that rut anymore but appreciate many still walk that mile. Strange feeling of satisfaction I was part of the movement that brought down wonga and I hope all the other financial leeches follow suit soon. Grateful also to sara and others like her who are the driving force behind financial fairness in the UK
Janice says
That’s a nice positive Outcome :)
Emily says
Woke up and mine was there too! Finally – glad it’s over now look forward to claiming from the rest and sorting out my credit file!
Good luck everyone hope you’ve got yours or get it ASAP!
Jacs says
At last! £121 has appeared in my bank account overnight. Just in time for my wee boy’s birthday today! I’m relieved that’s over. From the waiting to find out the % we would get to the disappointment, then more waiting for the money to go in… the whole thing has been excruciating! But it’s done now. Thanks to Sara for your help. Hope everyone else gets their money soon.
Jami says
Today seems to be a very active day for payments. Mine went in between 0000 and 0008. Im with Nationwide. Sad to read some of the stories such as Val’s it just shows how poor the Wonga decision making tool was. Glad its over for most of us. Rest of you hang in there and it will arrive. Once again thanks to Sara. Best of luck to everyone in all your futures and hopefully we can all stay debt free and most importantly advise other friends and family members to avoid these high interest lenders. It’s been emotional
Louise says
Hi everyone, I received my Wonga payment this morning. £109.13 from my agreed claim value of £2531.59
I bank with TSB.
Louise says
Yes it’s in!!!! Thank you Sara for the site, it’s been great, good luck to everyone still waiting it won’t be long now x
Maz says
Hi Sarah just had my redress email finally checked my bank and payment gone in.
I’m ecstatic £248.98 Finally it’s over, but this site has been a great help and will continue to use it. You have been Wonderful!
Thank You!
Dave says
Got my redress this morning
Ross says
I received mine today, £51 woohoo!
Nats Daley says
Yeap I’m starting to feel left out 😁
Lee says
Still waiting. Feel like the only one who hasnt received the money this morning. Not impressed. Each day I’m losing faith. Its only £45 so not the end of the world if it doesnt show up. Never mind.
Jen says
Still waiting too. Santander here and received all emails on time. No change in bank details or anything like that either. I suppose we just have to wait and trust that it’s the 4 week window but it is entirely disheartening and does seem unfair yet again
Alvin says
I know how you feel. Been checking everyday but still no joy. Fingers crossed it arrives soon.
Lee says
Am i the only one who has not received it?! changed my bank details with them last Wednesday (12th) as they only had 7 digits for my account number and my account has never changed!!
Nats Daley says
No we’re in the same company bro x
Kerbear says
Wow lots have gone in – but I’m still waiting for mine 😬
Dan says
Nothing yet from nationwide I changed my bank details in September when they sent out the email asking to update them. Let’s hope it’s later today.
Rose says
Im still waiting to 😐
Kerbear says
I’ve not changed my bank details and got all emails – hopefully we’re on tomorrow’s batch 🤞🏼 Not worried though as it will get paid soon – not much longer to wait now!
Lynne says
I’m still waiting for mine and I bank with nationwide. I’m glad lots of people above have got theirs however there does seem some repetition with the banks they’re with, NatWest, HSBC etc so maybe there is some method in how they’re doing it afterall? Like so many others I’m driving myself crackers checking my account every hour. Please put me out of my misery soon 🤞🏻
Nats Daley says
Dunno Lynne I’m with natwest and recieved nada …
Kay D says
Also with NatWest and I’m still waiting.
Laura says
That’s not true. Your have mentioned two of the biggest banks so they probably will have more customers. The bank you are with has nothing to do with it. Do you think G&T have sat with all the sort codes and identified what banks they are attributed too?? Why would they do that! I know it’s frustrating but it’s all on its way !
Jen says
I changed my bank details with them on Monday. I’m hoping it’s not already been paid to my old account and I’ve missed the boat. The woman on the phone said I’d receive it. Any advice please Sara? Xx
Jules says
Me neither looks like the last batch for me well hopefully lol
Del says
Got my full payment this morning into my Nationwide account, so that would have appeared to be a BACS payment. Heard a funny story that Wonga went bankrupt because of an accounting error. They accidentally borrowed money off themselves and couldn,t afford the repayments LOL
Darren says
Hi,
Not sure if its my bank that doesn’t show payments until midnight if transferred after a certain point, but I checked my account at just before 11pm on the 19/02 and nothing, but checked 5am when I woke up and I had my payment.
I am with TSB and think it must be that it didn’t clear till midnight, but just thought I would mention it, in case the staff are doing late overtime at Wonga.
Glad its over, as a lot are saying. Mine will all go to local soup kitchen as its money I didn’t really expect.
Thanks Sara,
Darrer
Terry says
Still nothing please assure me I’m not the only one
Dawn says
Still nothing here either. I’m with Halifax. Spoke to Wonga the other day and confirmed they have right details. Just a waiting game, try not to worry if you haven’t had it yet. X
Kerbear says
Not the only one – a few people have commented the same! Hopefully we’re on the next batch 🤞🏼
Lynne says
Nope nothing here and they definitely have the right account details. Someone somewhere will be the last batch on the 28th – could be us!!!
Ian says
Nothing today no pending transaction looks like goin into the final week!
Khali says
I haven’t got mine yet either keep hoping it will come but keep checking and it’s not come :(
Kim says
Hi Sara,
I have just received payment into my bank from Wonga. However I rang them the other day and the last four digits of my account were wrong so they said they were going to send a cheque but somehow it’s been paid into my account this morning. Hopefully they realise and don’t forward a cheque as well if they do I will dispose of it
Yowsep says
Have been following this page since last september and finally my money just got in! 245 redress and im with barclays and my surname starts with P.
Dont worry guys yours will come too. Just need to be more patient! Thankyou sara for all the help!
Sean says
Finally my redress has appeared in my pending payments – I bank with Monzo so can access it at 4pm.
Thank you Sara for this site, it has provided far more information than any other and has also been a space for everyone to vent.
I hope everyone who is still waiting gets their payment ASAP as I totally understand how deflating it is when you see seemingly everybody be paid before yourself.
Thanks again.
Steffy says
Got my refund today, thanks for everything Sara!
Matthew says
Got my 348 from 8072.06 it’s better than nothing with Natwest
Jessica says
Mine finally went in overnight and I saw it first thing this morning when i checked my bank account. Only thing is they paid it into my old account with natwest but i have recently switched to Lloyds and so it just ended up in my new Lloyds account. I was surprised to see it in this account as I had uploaded different account details but hey ho, at least its finally landed. All i can say to people who havent got their redress yet is hang on in there and dont worry it will just suddenly show up. Thank you Wonga. Got my phonebill paid.
Steven says
Finally got my refund today.
Time to put this chapter in my life to bed. At the worst, I had 6-7 different payday lenders at once – I am happy to report I now have none and on the road to recovering my credit file.
Good luck to all.
Steve R says
Hi Sara,
You have my thanks and greatest respect for your patience in dealing with the repetitious and (sometimes) inane questions!
£194 ‘WDFC Redress’ payment received this morning.
Laura says
Well done it’s a long journey but we will all get there. My life feels totally different to back then and I can say I will never borrow again! Good luck
James says
So are payments coming by bacs now? A week ago got my first redress of 18p now the long wait!!!
Well done to everyone who is in receipt and Sara this is a great site.
Jay says
Finally received my payment this morning . Good luck to everybody else, I’m sure your payments will arrive soon .
For those who are really struggling with debt still , my advice for those who want it , STEP CHANGE are incredible .
They will help you , you can tackle your debts with confidence , and get yourself back on track and sleep better at night . They changed my life after years of worry and struggle . Worth a call when you have the chance , it will make a world of difference and as soon as you tell a company you owe debt to that your with step change , there whole attitude changes . They just agree and work with you , rather than against you .
All the best everyone .
Mr s. S says
I’m with halifax got mine today from £4441 to £191.
I’ve never checked a blog so many times and checked my bank account every hour.
Its over know, thank you Sara.
I hope everyone gets their payment soon.
Hopefully karma will deposit the rest of the money i am owed that is from £4441.
Mark says
Mine has gone in this morning.
Thank you Sara for this website and all the help.
Grant says
I have been paid this morning. Thanks to Sara for this site and all the updates
thomas says
Just got paid my redress this morning. Natwest Bank. Good luck everyone!
Berny66 says
Morning
Got my redress through this morning and I bank with Lloyds. Never had confirmation email about bank details even though I updated them twice. Never received the email with ‘your bank account ending in XXXX’ as I still have the same bank account but updated anyway. So, even though I didn’t receive all emails, I still got the redress. Hold on in there everyone as it’s on its way!
Sadie says
Hi, is the deadline tomorrow? I bank with Monzo and still not anything yet getting me a little worried now! I got all the confirmation emails and the bank details are right ! I’m hoping only see mine come in today !
Sara (Debt Camel) says
No it’s not. payments will still be arriving next week!
Sadie says
Oh thank you! 😂phew! Xx
Adam says
It seems like there has a been a mass payout today.. finally!! I have recieved my redress payment this morning :) Thankyou to Sara for this website and a place to vent. Some great info here and i am now complaining to other lenders so hopefully something comes from that. Good luck everybody, enjoy your money!
Paul says
Hi all
I phoned wonga this morning just to put my mind at rest about bank details. Got straight through everything good, just a lot to pay. So stay patient people it’s on it’s way
Myles says
I have still not received an email from them telling me how much I am going to be getting! I have tried to call but can not get through and all my emails bounce because they do not have enough space in their mail box. What can I do?
sarah W says
I’ve ring this morning and got through within 5 minutes, just stay on the line x
adreva says
Different outcome to others that may be of interest.
I has an outstanding balance on a loan which was not paid before Wonga stopped taking payments . This loan was found to be missold and I’ve checked my credit report today and the loan has been removed with no balances showing
Dan says
Just spoke to Wonga they have the right details I’m just waiting like everyone else for it to come into my account. Light at the end of the tunnel soon.
Derek says
Its a shambles nothing less. People getting paid into old accounts, all kinds of excuses. Staff unable to update customers. GT should be ashamed of how they’ve handled this. There should be someone who can step in and at least provide feedback. Certain businesses I.e water, gas, electric would be fined for these types of failures under regulation. If anyone thinks they have handled this competently please advise why.
Helen says
Same…I phoned yesterday as I was getting nervous (I had previously changed my bank details), they confirmed the bank account number was correct but I’m still waiting for payment. Good to know I’m not the only one left waiting!
Luke says
Managed to get through, but they didn’t have bank details, just said it would be what ever I had when I had loans through them. Wasn’t all that much help to be honest, but not sure what I was expecting.
Then the he signed the call of saying “Luke, I’m not you’re father” never found it funny, but certainly don’t when dealing with something like this.
Fingers crossed I got my £280 soon!
craig says
i rang today as not got mine yet and the snobby reply on phone was wait my turn and they can send anytime within 4 weeks
barry says
Would have put many people’s minds at ease had the Bank Details Change confirmation email contained the updated details.
Catherine says
Has anyone been paid by their CMC yet?
David L says
Well mine still hasn’t arrived and I was getting concerned as kept getting emails that they didn’t have the correct bank details. Rang today and got through in under a minute they confirmed have the correct details so just a waiting game for my £20.10
Luke says
Won’t lie, it sucks seeing other people getting their money and not me.
Any one know if you can confirm bank account details without a claim reference number? As I’m unable to get access my emails at work.
Thanks again!
Sean says
Hi Luke
Sorry to hear you still don’t have any sign of payment.
I rang Wonga the other day to confirm bank details and didn’t have a reference number. They just asked some basic security questions.
The wait can be over 20 minutes though!
Hope you get sorted soon!
Al says
Yes they will just give name and address 😊I did it yesterday. Still no pay out but correct details
Mac says
Still not got mine its been long road😔
Carly Seymour says
Still waiting for mine also. Are they going in different times in the day? Or is it midnight?
Fed up says
Ironic posting on a site called debt camel, because I am very much beginning to get the hump now. I don’t understand why there are so many reports of payments being received. Absolutely no reason why payments are being staggered like this. Its entirety unacceptable. My employer, local government employs 10s of thousands of people yet we all get paid at the same time. I don’t know why the principle cannot be applied here. Yes, there are a few hundred thousand but surely after a week of making payments they should have completed by now. Im tired and exasperated of waiting for this crappy miniscule payment yet this had been the other way round, Wonga wouldnt have put up with it either. Absolutely disgusting keeping hold of 4% of what was mis-sold for interest profitability. I dont even want the money anymore, sick to the teeth of waiting and waiting. Not acceptable to keep people waiting like this. Disgusting.
steven says
got mine
its been emotional
peace out girl scouts !!!!!
Martyn M says
Received payment this morning (HSBC) , had moved house and changed bank details
Julie says
Mine too paid in overnight!
I would like to thank Sara for all the information provided and updated everyday by this lady who asks for nothing in return (read people wanting to donate their redress to debtcamel and Sara gracefully declined their offer directing them to charities eg foodbanks, citizens advice bureau, etc) Many of is that have received redress payment/s have used the template letters provided by Sara on the debt camel website – I am eternally grateful for the work everyday she does with updates, information and comments provided! Thank you so much Sara and the £106.12 redress today is a massive bonus to me as it’s my youngest sons birthday aswell – Thank you Sara and Debt camel xxx
Kat says
Hey!!
I received my payout today £41 from £955 it did gut me a little as it is a big loss, but on the plus side it is still £41 I didn’t have so a win win I suppose. There are people who were awarded at a lot more who have lost a lot more, so I am just grateful for something. Thank you to everybody who helped and commented. Also thank you to the admins of the page.
Natalie says
I have received my payment. Finally can put it to bed now.
Thanks to this site and Sara for your help to everyone.
Hope everyone had a good life :)
Sarah P says
Good news
Received my redress today
Thank goodness that’s all done with
Thanks for all your support guys and especially to you Sarah it’s a great site x
Paul says
Hi received my payment overnight,in Barclays this morning at 7am,
Thanks Sara for all info
barry says
Ive just been paid. nationwide. Was not expecting that. Finally.
Andrew L says
No idea how but wonga has managed to put the redress into my current account. Changed bank, moved house, no idea how they did it. I was hoping (not hopeful) for a cheque
Alex says
Hey. I found this forum around six weeks ago and have been reading it every day since although this is the first time I’ve posted and the second time I’ve posted ever. I’m fortunate to have received my payment this morning into my Nationwide account however I was checking my account and reading this forum countless times everyday that it was becoming an obsession. Last night I had actually given up hope of receiving payment and then I get paid this morning. To those of you who have posted on here thank you. To Sara I would like to say a special thank you. Being able to view this forum everyday helped me feel not alone with this which has been a tremendous help. To those of you who have still not received your payment I empathize wholeheartedly and truly hope every single one of you gets your payment today and I hope this message finds you and finds you well. Xxx
Al says
Very kind Alex… thanks you :-)
Natalie says
Has anybody recieved payment today throughout the day or were they all processed throughout the night?
Terry says
Definitely seems like a large batch of pending payments went through over night and not much has happened since. Assuming another batch will go through overnight again.
Natalie says
Thanks for replying. Will check again tomorrow then. Fingers crossed. The annoying thing is I don’t particularly need the money, don’t get me wrong it would be nice to have..it’s just the waiting around to put an end to that chapter in my life. Still another week to go for payments though so plenty of time. Hope everyone gets their payments soon.
Liam says
Anyone else here use Monzo? Seems they’re paying via BACS now so if I don’t wake up with the greyed out incoming BACS payment thing (like salary) then it’s not going to happen at all that day. Am I safe to assume that?
Manda says
Thanks Sara for this forum it’s been great to see so many people in the boat as myself and others I’ve done nothing but refresh this page every day for weeks now and still no payment think I’ve given up hope on it now.
Sara (Debt Camel) says
Not all payments seem to be made by BACS.
Alexander says
I’m on Monzo . got till 28th haven’t we?
Gaz says
Is there anybody on here who put there claim in through payday refunds had there redress in to there bank account yet ….as payday refunds have mysteriously gone off the radar..and you can no longer get in touch with them…just curious as to why this maybe so many people have not received there redress yet…
Steven says
I’m waiting on payout and I signed up with a claims firm
Sean says
My claim is going through a 3rd party sadly and i wish it wasnt, i feel like im being robbed by them slightly as they havent technically done anything regarding this, but i dont really trust them to a degree and regret going through them now because they dont seem the most professional or helpful when ive spoken to them
Stu says
Me too but if it wasn’t for [claims firm] i wouldn’t of known about wonga refunds so i dont mind, ive done it myself with other lenders since though.
Nita says
Mines gone in and I’m normally last when it comes to everything my kinda luck lool so hopefully everyones is sorted soon
Kieran says
If they confirmed your bank details, then they should make payment to yourself and not cmc. I havent been paid yet and did it through pay day refunds, they seem to have vanished. If they come sniffing they won’t get anything, if they persist give them 4.3% why should they get 20pc for doing nothing
Rose says
I went through payday refunds and have not had my redress yet but on the email from wonga it said they woukd pay it into my account so im hoping they will do that
Sam says
I’m with payday refunds tho half way through this process I emailed them to part ways with them and they emailed me back saying they would cancel all work and no fees payable my only concern is that the payment may still go to them even though I emailed Wonga to explain
Mr Steven K M says
Yes I’m through payday refunds but I did opt for payment to be paid to me when wonga asked a while back and I have provided bank details on more than one occasion via the link they provided. I’m with natwest and yet to receive payment.
Caz says
It’s interesting as I went through payday refunds and haven’t received my payment either, wonder if they are being left till the end. Would be interested to know if anyone who used them has received payment yet?
When I heard about the refund I did contact Wonga as couldn’t find any info for payday refunds and they confirmed they are paying into my bank account. We shall see, at least we know we only have under a week to wait now.
Lisa T says
I started off with PDR and have yet to receive my money.
As far as I know, PDR went bust, but sold all their customers to another company. I have made it clear that I didn’t want to work with the new company and they eventually agreed to take me off their databases.
I am pretty sure my Wonga case number starts with PDR, pure speculation but maybe our cases are grouped together as I also haven’t had my payment yet.
If people who didn’t use a claims company just have a case number without any letters at the front, that might explain why we are lower down the payment list (if they are paying in numerical case number order). Purely a guess but might be a clue as to who is still waiting.
Kay D says
Don’t think that’s the case I went through Wonga themselves and haven’t got mine yet. Good luck x
Ian’s says
Nothing to me still. Have a decent amount pending.
Drew says
Grant Thornton what a joke they are! Everyone should have been paid at once. Spreading it out like this is just cruel to those who still haven’t been paid.
Shaun Overy says
Yep, a joke, everyone who have there details confirmed should of been paid
Paul says
It’s appalling
Lynne says
Last week I was just disappointed every day checking and the funds weren’t there but this week it’s just anger and frustration I’m felling at not having my payout m. We’ve all waited far too long and they’re just milking this until the last very minute 😡
Helen says
I agree, all payments should have been received by now. Leaving people hanging on is just appalling. I too am still waiting, and it’s really beginning to grate now.
Ap says
Spoke to Wonga earlier to check my bank details, they had my old one and couldn’t get this amended so a cheque is being sent.
Has anyone else recieved one yet?
I also asked the lady I spoke to confirm the amount as the email states I’ll only get 57p lol. She said she couldn’t tell me because she doesn’t have access to my previous loans. I did give her a case reference number which should say it shortly?
Anyway… can’t wait to cash it in! :P
Matt says
I rang them to check my bank details were correct and they said they couldn’t tell me. The bloke on the other end sounded like he couldn’t be bothered to even look haha. Suppose I’ll find out if they’re correct soon enough!
Adz says
The bank details for me had changed so I updated them , following the link on the email by Wonga.
I’m owed £365 but still not got it.
Wonga website seems to be down to check my details have been updated.
Should I phone them or still just wait??
Pete says
What a surprise, my partner never even had a email in January or even claimed, we just put that part of our bad times behind us, I had loans with them as well, we both bank with nationwide, I looked at mine but have had nothing put in, still, it will pay for a meal out, hope everybody gets back something. Bad times they were, never again…….
Jay west says
Has anyone else received an email today stating wonga are refusing to except emails from you I asked why I haven’t received my payment yet and the response I got was that there server refused my email and everytime I call them iam on hold for up to 30 mins
Laura says
You haven’t received your payment because your still in pile like myself and many others, waiting to go through. It’s honestly as simple as that.
Keeley says
I finally got paid this morning! Like most I thought I’d be last or my payment would get lost. Try not to worry as it will come eventually!
A big thanks to Sara for this site , it has been a great help
Dan says
I did use a claims company they also stated I wouldn’t pay any fees as Wonga went into administration. Hope this helps.
She PK says
My redress has just hit my account and it’s just in time to see me through until pay day.
Don’t give up people. I was downhearted too but it’ll turn up whether you give up hope or not.
Terry says
Hey. When you say ‘just’, you mean that in a literal sense? Lol. Good to know if payments are still being processed even now.
She PK says
Yes.
Between 9 and 10 pm.
Teddy says
I’m still waiting to get paid. Seems a long wait. I keep checking my bank account but nothing!
simon says
Shocking the way this is being handled.
Is there an option to due a class action against the directors of wonga ??
Anon says
Got mine finally today thankfully. Enjoying a few wines thanks guys. Anybody still waiting keep holding on it is on its way xxxx
usha says
Finally got my £285 from claim of £6500. Oh well, never expected this so better than nothing. Can finally get some closure! Thanks for the great site…really helpful !
Joe says
A Bank Giro Credit of £13.90 was paid into my account after midnight, Thank you Sara for this site.
Matt says
Sara any news on government assistance or help from the petitions ? Or is it just game over and we were let down
Sara (Debt Camel) says
The petition isn’t going to get anywhere. More people need to contact their MPs I am afraid!
Justin Enstone says
im still waiting
Chris says
Wonder if anyone can clarify something for me. I received a payment of 24p which I am told is separate to my redress claim as this is an overpayment which Wonga failed to repay prior to going into administration. Has anyone else had this?
I am still waiting on my redress payment of £62.35. I did call Wonga any they advised they can’t discuss any outstanding payments as it’s all down to the administrator.
Looking at the guidance notes etc I can only assume those that are still waiting will receive outstanding payments by the end of this week
Sara (Debt Camel) says
Was your redress claim via a ckaims company?
Chris says
Yes, that’s right.
However, Wonga has my bank details, the redress company also confirmed the initial payment is separate to the redress and a further payment is due.
Sara (Debt Camel) says
then redress may yet be sent to the claims company. Or it may yet be sent to you.
Dan says
No money this morning of yet. Let’s hope it’s later today. Or it’s gonna roll into next week.
Martin says
Again nothing, with Natwest, £597 pounds due. Beyond desperate..
Lynne says
I’m the same Martin. £551 due to me (from 13k!!!). It’s the waiting and not knowing – hideous and cruel.
Lisa says
Also waiting on £560ish for a £13000 claim.
Natalie says
Another day down..hopefully it will be all over next week and I get the money. Absolutely hate waiting, patience is not my virtue. Will be phoning on Thursday if I haven’t recieved. After all it did say to contact if I haven’t recieved payment within 4 weeks..and that takes me to beong paid by Wednesday. Just seems like a hell of a lot of people have been paid and a small handful haven’t. Sorry for the vent.
Laura says
There are loads that have not been paid it’s the same people commenting saying they haven’t. most people are coming on to report their payment and closure. All along I’ve tried to be supportive and upbeat about the whole process but honestly today I’m so deflated. Reading stories that people who didn’t even know to complain until the administrators contacted them have been paid yet here is me, complaint with Wonga since early 2017 and agreed at FOS before they went under. I was due £16,004 it just feels like another kick in the teeth now but I know I’m not any more deserving than others just needed to vent.
Sara (Debt Camel) says
Laura, you have been incredibly helpful and sensible given you were so damned close to getting such a huge amount. I hope your payment turns up soon!
Natalie says
Gosh that really sucks Laura. I honestly feel for you. What a huge blow, hoping you are in a better position now and not relying on these vultures. There should have been a system where it went by order of claims submitted by date, making you one of the first to get yours. Alternatively they could have done the system and made sure all details were correct and paid everyone on the same day by bacs. This would have made more sense, just sucks seeing all payments spread out. Yes it’s a relief that payments have started before the 26th Feb but annoying and disheartening to people that are still waiting. Unfortunately if payments are made by bacs from now on in no one will recieve any money till Monday at the earliest. All the best.
Kevin says
Hi Laura
I’m in same boat was offered 1800 by Wonga but went to FOS. Nothing happened for 18 months. And then had claim accepted for 12k Now getting. 550
But still waiting. I know how you feel !!
Lisa says
Hi
Still waiting for mine. What date is the latest they can pay us.
Lynne says
I think I the last date they can pay us is the 28th Feb, however their email states we’ll get our funds ‘within one month’ so next Wednesday will be one month since they sent that email!
Lee says
Still nothing! this is getting beyond a joke now! due £570 and will have to wait until next week now! just so you know they said 4 weeks from 29th January! so my calculations say they have until 26th of February!
Its been dealt with very poorly with no communication from them, and people getting stressed by looking every hour of every day.
Al says
Still waiting.. Getting impatient now!!!
Emails on time, updated details back in September. Confirmed on the phone they were correct
… I have a uaccount online banking so can’t view pending but have like many others continuously checked!!
Ki says
Just been on the phone wonga as still havnt received funds the customer agent was rude when I asked him a simple question and saying I cannot answer your question when talking over me Ridley to me shocking attitude when he stated that 4 weeks from the 29th of January people will be paid
which i stated is the 26th of February as the last day is the 28th as he’s saying end of next week I.e the 28th they are absolutely full of it and horrendous lies after lies and received no email about updates or replies and this has been going on a year and a half shocking service poor till the end a disgrace
Kieran says
Feeling like only one not been paid
James says
Mine went in overnight. TSB £42.15.
Thanks Sara
Kelly says
Hi just checked my bank Barclays money gone in last night by giro credit . I only changed my bank details in jan . I was getting worried as family members had there’s a week ago and I was checking none stop doubting myself that I had gave wrong details . Thanks this site helped a lot
Kay D says
The waiting is excruciating! Sorry fo those still waiting.
Got mine overnight £110 from £2500, when I took the loans out I never expected Wonga were gonna go under so it’s all a bonus.
Apparently I’ve got another coming in May from Wage day advance due on or before 31st May 2020 only owed £999.40 from that so here’s hoping for 10% rather than 4.3% time will tell!
Thanks to you Sara, I only found this thread last week but it’s been really helpful and I had no idea QQ has gone under too! I was naive and had loans with them too so I guess I’m just waiting for an email from them like I got from Wonga and WDA?
Good luck everyone still waiting and I honestly feel your pain I’m the least patient person ever! X
Joanna says
Hiya I have WDA coming also their email already tells you per c and its between 4 something and 5.2 per c I am afraid but least we know from outset! All best x
Mel says
The administrators have already declared the payout for WDA will be between 4% – 5% (can’t remember exact %) so don’t be expecting 10%. I’m in same boat
Joey says
£298 has been credited to my Lloyd’s account from WDFC-REDRESS via BACs overnight.
Shane says
Finally got my £151.69 this morning (or overnight), havnt recieved the £1.59 extra bit yet but not worried about that, at least its all over and done with and dont have to worry about that anymore.
Tasha says
I’ve been checking this site more than once everyday for weeks..I was on holiday last week and was constantly checking the bank every hour. As soon as I’ve got back to England the money got my account overnight..Sod’s law lol. But finally I have it..this site has been a god send. Thankyou so much
Jack Johnson says
Been one of those that’s checked this site 90 times a day and not posted a thing till now. Thanks to Sara, nearly all over don’t have to deal with us muppetts much longer.
Mine went into my bank over night. Like everyone else was getting annoyed…. Come on, how long does it take. Il just say, forget about it, it will come. If you’re relying on this payment and the later it comes the more dire you become, then you seriously need to go get help, if this forum has shown nothing else, its that there is loads of help out there if you go get it.
Good luck to all. Just remember it’s only money, a creation of man, doesn’t really have any value in life.
Rebecca W says
Well I had no idea all this was going on and I have woke up to find a grand total if 0.88p in my bank!? I really do not recall all I borrowed off wonga and plenty of other pay day lenders! I got myself into turmoil over it all and buried my head. I just hope these payday lenders cease all together because they really do irresponsibly lend out money to people who really cannot afford it. What a viscious cycle that was that my husband and I got into!
JA says
Received my redress this morning, Grand total of 6p – Thankfully I got a redress with them back in 2015ish for alot more haha
Sara (Debt Camel) says
Hi Rebecca, it sounds as though you have been sent one of the small number of “automatic refunds” which have happened where Wonga owed someone a small amount of money when they went into administration.
If you used other payday lenders, have a look at whether you can still make a claim against them and get a lot more than 88p back! See https://debtcamel.co.uk/payday-loan-refunds/ which explains how to claim with a free template letter.
Donna says
Hi i got 45p redress yesterday but i got an email saying that i will get £250 this was when wonga was sending the emails out just wounding if i will be getting that £250 does any1 know?
Georgina says
I got 13p, yes 13 pence – yippie (N)
Rose says
Hi!! Im still waiting to, just wondering does anyone think there will be payments throughout the day?? Or are they just doing BACS now? Thanks.
Sara (Debt Camel) says
no-one knows. It seems mysterious how they are using different payment methods, no idea why.
John says
Certainly in the first few days it appeared they were using faster payments method as many people were reporting funds received throughout the day – it seems the last few days they have abandoned that method for the BACS process meaning that funding would be visible first thing in the morning for most bank accounts as the xfer tends to happen early hours. it’s as if they realised the faster payments method was not going to get the job done quickly enough or some other reason that’s unknown – it’s still possible they may use faster payments, however there are few people reporting this so on the balance it does appear to be just bacs so if you have not received it today it’s more than likely you will not receive it until next week.
Michael says
My money has come in this morning. Thanks for the site. Excellent information.
Mark says
My refund hit my account at midnight last night. Thanks for setting up this forum – it’s been great to keep track of everything!
MFJN says
[deleted – criticism of another poster]
Does ANYONE have any FACTS? Are payments only going out overnight? Are payments going out throughout the day? How many payments have so far been made? How many are still left? These things would be helpful to read on this site don’t you agree.
Thanks.
Sara (Debt Camel) says
No-one knows these facts. You can try to piece together guesses from reading a lot of comments, but there are no FACTS.
It would great if there were facts, but you know, if it was known that 75% of people had been paid, the people that hadn’t would still be worrying their bank account details were wrong or wanting to know why theirs hadn’t been paid.
This page gives you a small window on what is happening. And it allows people to express their feeling and realise that they are not alone, that hundreds of thousands of people were taken advantage of by Wonga.
Mick says
Hi all, had my payment yesterday at last! Just £75 when owed over £1700. Disgraceful when i consider all the agro that this company caused to my life.
I cannot believe that over 300,000 people affected by this and the petition has only 2,000 signatures. Wouldn’t it be great if all 300,000 people signed it
Sara (Debt Camel) says
Petitions very rarely achieve anything. It would be much better if people email their MPs – it’s easy to do using https://www.writetothem.com/. You want to say that it is disgrace that the regulators allowed Wonga to give millions of loans with little or no checks that people could afford them, that this broke the regulators rules but the regulators turned a blind eye, and that there is no proper redress scheme when a lender fails. Point out that if a PPI company went under, people could get their PPI refund paid in full by the FSCS scheme.
Mick says
Thank you Sara, I will do this today. I haven’t posted before but have visited your site daily for some time. Great work thanks.
I am no longer in the dire financial position I was in when Wonga and others exploited me going back to 2010. I am certain that without the likes of Wonga, my life would look a lot better than did back then.
Russ says
I finally got paid my money from wonga, it went in just after midnight. Ive been following this forum for a couple of months now so i would just like to say thanks to Sara for all your hard work (and patience) and thanks to all those that have contributed.
Darren says
Got my £288 this morning Lloyd’s. I was thinking it wouldnt happen but relieved now stick in there guys
Jo says
My partner is having trouble with Wonga at the moment. He phoned on Monday to check that they have correct payment details (He has replied to their emails twice giving the new correct bank details) and they are saying on the phone that payment has been made (nothing received into his bank) and they can NOT discuss with him which bank account number the payment was made to. He has called back three times now and get the same answer.
He just does not know what to do now. No payment received.
Sara (Debt Camel) says
Has he sent them an email?
Ollie says
I called yesterday to check bank details. They were fine to tell me the last 4 digits of the account. Just needed claim reference and some personal details and they told me straight away
Nicola says
I put a claim in for 3 loan payments but didn’t receive any emails saying that the claims had been accepted/how much redress I would get. However, I have received emails asking to update my bank details. I called Wonga and they have said that my claim was rejected despite me taking out three loans within 7 months and the amount of the claim being over 30% of my wages.
The agent has now sent me a copy of an email which says was originally sent in August last year but I didn’t receive it – I’ve checked all of my emails and recovered all of my deleted emails and it’s not there.
I know it’s a long shot but is it too late to object to my claim being rejected?
Thank you in advance.
Sara (Debt Camel) says
do you know how much interest you paid on these loans altogether?
When did you get an email asking you to update your bank details?
Nicola says
Hi Sara,
I think I got the email around the 28/01. They mention that they emailed me the last four digits of my bank account previously but again, I didn’t receive this email.
Each loan was for £500 but the total interest was £790.87
Sara (Debt Camel) says
So you could complain and say you were never sent the email in August so could not appeal in time.
But realistically you would be very unlikely to get back the interest on more than the last loan, so c.£264. And 4.3% of that would be about £11. How much stress and hassle are you prepared to go through get £11?
Drew says
And still nothing for me too! I’m now of the opinion nothing will be paid out to me. So who do I complain to about the conduct of Grant Thornton? The FSA?
Jon says
Had all emails and not had my payment. Rang them and told me before end of February. . . I’m feeling like the only one not to receive and time running out
Sara (Debt Camel) says
Read the other comments left today – you are not the only one and the time to make these payments has not ended.
Sara (Debt Camel) says
You don’t know this – wait until the end of the month and see if you are paid by then. (But no, you cannot complaint to the FCA about Grant Thornton.)
Matt says
Has anybody who didn’t have to change their bank details still not been paid?
Lee says
Still waiting and not had to change bank details
Paul says
Yes me…im sick of it now. 3 year old complaint
Cm says
No still waiting
Rue says
Me. I keep checking but still nothing. It’s very disheartening
Sabrina says
I was wondering if anyone had gone through a claims company? I didnt realise I could do it for free until it was too late, but never mind. Just wondering if this would cause a further delay? Sorry if this has been asked already, I’ve tried looking through all comments.
Liam says
Yes I am using one.
They are currently messing me about stating that have to check the payments. Told me I should expect payment this week now after email and phone calls been told have to wait until next week.
Nicola Stevenson says
Just received my payment and I have just heard from lending stream and they are upholding my complaint and have made an offer no if buts or maybe just offered me it thought I would have had to go to the ombudsman on that one.
Kirsty Munro says
Hi,
If anyone needs to call to confirm their bank details I have just called and there is no queue I got straight through to someone who was very nice and helpful.
James says
Hi All, I have just been told by them that all remaining payments are by BACs.
Paul says
Well they told me yesterday they were doing faster payments. They honestly don’t know what they are doing. Clearly not keeping staff updated daily either
Hmac says
I’ve been told faster payment not sure whats fact anymore
Matthew says
With regards to outstanding loan amounts, I note above that you have posted the following
“The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now”
My Comment is that It seems a unfair, that as the company has collapsed under such circumstances, that all outstanding debts are not being written off. Even if you were in a position to pay now, it is not possible. This seems wrong that they will continue to show as a default on your credit history.
CS says
I have just spoken to Wonga, 5 min wait to confirm my bank details as I used a claims company who seem to be no more!
They confirmed that payment will not be made until next week (they are no sending BACS not faster transfers) and that they have up to Friday to pay, I did challenge this due to the email it should be Wednesday not Friday, the lady was very clear they will be paying up to next Friday. She also confirmed payment will be coming to my account not the claims company but said it will likely be one of the last payments – how she knows this when no other adviser seems to have said I don’t know but guessing a few 3rd party claims are outstanding so this may explain, guess we look forward to this all being over next Friday.