Debt Camel

Answers to questions about debts and credit ratings - in plain English!

Wonga – administration ended, company dissolved

The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.

The company was finally dissolved in December 2020.

See Companies House records for details.

 

Background to the administration – rising complaint numbers

A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.

When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.

The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.

There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.

Details on the Administration

The Administrators have made various progress reports (available from Companies House)  and statements during 2018-20:

  • in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
  • progress report to end February 2019;
  • Witness Statement in April 2019;
  • progress report to end August 2019.

An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.

The Administrators assessed all claims using an automated tool. This took account of:

  • all loans, including those over 6 years old
  • how large a loan was compared to a customer’s income;
  • how often someone borrowed without significant gaps;
  • whether there were indications of hardship such as missed payments;
  • if there is a balance outstanding for the right of set-off.

Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.

In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.

In September, the Administrators sent an update on progress up to end August 2019. Key points include:

  • at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
  • the total value of these claims is c £460million – an average of c £1,200 a claim.
  • £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
  • The remaining loan book will not be sold to a debt collector.

At this point the Administrators were saying that payments would be made by 30 January 2020.

29 January 2020 – administrators announce 4.3p in the pound

On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.

The administrators have now given the final numbers:

  • they assessed 401,202 claims as being valid;
  • of these 358,129 are being paid 4.3% of their assessed compensation value;
  • the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.

What happens next:

  • the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
  • the loans that are being refunded should be removed from your credit record in the next 6 weeks.

My comment – ripped off by Wonga and now let down by the regulators

The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.

But many people will have been hoping for more than 4.3% and are very upset.

It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked

And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.

This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.

The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.

Readers comments – Shock and disappointment

This a brief overview of the hundreds of comments below this article.

Some people are happy to be getting anything:

  • “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
  • “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
  • “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”

The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:

  • “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
  • “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
  • “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
  • “Owed £1499, getting £63…what an absolute joke!”
  • “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
  • “Gutted…. was hoping for at least the 10% speculated.”

This reader blamed not just Wonga but the regulators:

  • “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”

Some are just are delighted that Wonga has gone under:

  • “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
  • “Mines going to charity. Best thing to have happened is for them to have gone bust”
  • ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”

Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.

February 2020 – some clarifications from the administrators

The remaining loans

The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.

But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.

In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.

No deductions are being made for tax

The Administrators have said:

“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”

The simple version of this is:

  1. the administrators are not taking off any tax.
  2. there will, therefore, be no tax to have to reclaim.
  3. the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.

A small number of extra payments

A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan.  These extra amounts are also being paid out and you will get 4.3% of them too.

If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.

If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.

Bank account issues

I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:

These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.

I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:

Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.

A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:

 “I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”

February and March – payments started but with problems

I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.

Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:

  1. confusion over whether a claims company has been paid or they will be;
  2. Wongasaid payment was sent to a claims firm that hadn’t been used;
  3. Wonga said a cheque was sent to a house you no longer live it;
  4. Wonga said a payment has been made to your bank account but it hasn’t arrived ;
  5. Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.

On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:

The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.

On 19 March the Admistrator’s announced:

The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.

From here on progress was very slow, impeded by lockdown.

End August 2020 – administration ends – do you still have a problem?

Have you not been paid?

The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.

At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.

The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.

A problem with your credit record

If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.

This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.

If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.

More Debt Camel articles:

Refunds from large loans & car finance

Payday Loan Refunds

Refunds from other payday lenders

part of a credit card

Is your credit card limit too high?

Comments

  1. Don says

    Have you all contacted your local MP about this? I urge you ALL to contact your local MP’s to complain of the Pay Day loan scandal and low payout. I heard a representative from the Financial Times saying she hoped there would be something in the March Budget for people who had suffered as a result of Wonga and other payday lenders. If everybody contacts their local MP this will be more likely to happen.

    Reply

    • Laura says

      I have Don. But you will notice that a a lot of people want to just complain about the administrators for some mad reason. My MP was very supportive what about yourself?

      Reply

    • Andy says

      That is very positive about the FT Rep although anything could happen I guess.

      Despite a cursory search out of interest for more details I was not able to find any more on this “thought”.

      We’ll no doubt hear soon enough as Budget Day is not that far away and noted only the other day a new Chancellor too, the latter change is unlikely to make any difference though. There is scope for it but…

      Reply

  3. Sue S says

    Well got mine, out today to buy a new car, 😀 a toy one by the way!!!
    Where does all the interest go from.all the years the money has been in the bank?
    Not happy about the pittance they have given me, compared with what they took off of me when I was desperate!!!!!

    Reply

    • AR says

      Received mine either today or yesterday, didn’t check. What a really upsetting thing to recieive £430 from a redress of £9500 odd. Just wish I’d knew to complain way before the company was so far gone. Life changing amount spent but not returned. A very harsh lesson to try and learn. Let’s hope more of these companies complained to don’t go down the pan before they refund their customers. Fingers crossed.

      Reply

    • Cliff P says

      Just checked my bank, all paid! 234 English pounds as promised. 5000 plus would have been better.

      Thank you Sarah for all your advice.

      Reply

    • Pablo says

      Haven’t followed this thread for a few days as wasn’t expecting anything for a week or two, but checked my account this morning and it’s gone in overnight. Only £62 something for me, but better than nothing, and will pay for a meal out tonight and a few drinks later me thinks (weather permitting!). I don’t quite get the BACS payments system but my bank generally updates over night, so not sure about weekend refunds etc…..Good luck to everyone still waiting, you should get something soon me thinks :-)

      Reply

    • Laura says

      Actually furious…..out of a £513 Claim
      I got £22.11!!!!!!!!! When it said a small amount
      Seriously it’s took pretty much the whole lot! Why accept the claim refund and wait months and give people false hope :((((

      Reply

      • Sara (Debt Camel) says

        Don’t get mad at the administrators, it’s not their fault there was so little money left. This shambles is the fault of the regulators that
        a) allowed Wonga to carry on giving all these loans that broke the regulators rules and
        b) have not provided a proper compensation scheme for when a lender goes bust.
        Why not email your MP (easy if you use https://www.writetothem.com/) and say the government to provide proper compensation because this was a regulatory failure.

        Reply

      • Deb says

        My claim was for £922 & I’m still waiting for my £39 payout, we al in the same boat, pathetic amounts paid to everyone!

        Reply

    • Nick says

      Got mine!! Must of received it late lastnight as I was checking all day untill gone 6pm checked this morning and it’s there dated 14th

      Reply

    • Sara (Debt Camel) says

      Several people have received less than they expected (look back through the comments above: Nicola, Lou, Kam, Paul, James etc).

      This is probably because you have been sent an extra payment and your main redress payment hasn’t yet been paid. You need to phone and find out if this is the case with you.

      Reply

    • Sara (Debt Camel) says

      I have no idea what percentage have been paid, it may be over 50% but there are certainly a lot of people who haven’t.

      Reply

      • Jules says

        I doubt there be any payments made over the weekend offices will be closed and I’m not sure how banks would process them anyway I’m not expecting it till end of nxt week now they seem to do things towards the end of the week going by emails and earlier payments we shall see but il be very surprised if payments do arrive before then for us still waiting

        Reply

      • Devon1986 says

        I’m still waiting too, as is hubby and mum. And all with different banks. So don’t think lots have been paid yet. Hang in there.

        Reply

    • Laura says

      With under 400,000 valid claims Matt you cant really conclude half have been paid from the comments here. They did say the end of the month so I wouldn’t get concerned till then, I’m not

      Reply

    • Cece says

      Not paid yet, is it worth checking the bank over the weekend or do you think there won’t be payments processed now till next week?
      They managed to pay us quick enough out of hours/ weekends when we were borrowing the money. My £370 out of £8666 would make a big difference between now and payday

      Reply

    • Claire says

      No still not paid either, not worried yet .. they are obviously doing it in batches. Looking forward to receiving the £404 soon!

      Reply

  6. Steve says

    Has anyone been paid this morning? Im really hoping they are.

    Thanks in advance and to Sara of course for this great forum

    Reply

  7. Fiontan says

    I hadnt been paid so rang wonga, they had my wrong banking details, even though I dld them twice of my new details, anyway they are
    sending a cheque to my address, I have no idea as to when, probably around November time LOL.

    Reply

  8. John says

    My bank details are correct like my sort code and account number but I’ve had new cards since taking loans with wonga.am I right it’s only the sort code and account number that they need to transfer the money?

    Reply

    • Dawn says

      Yeh that’s right. You should be fine. Ok still waiting, I think there going to take a while to get through all of us!

      Reply

  9. Bethany says

    Was paid my 11 pounds last week, but feel so sorry for the ones still waiting. So hoping that you are all paid today or at least early next week. Try to keep positive and do something to take your mind of it. You MUST be paid. Take care

    Reply

  10. Joe says

    My payment was in my account this morning – wasn’t there when I checked about 11pm last night. Just for information really to those who think it may not go in at the weekend.

    Reply

    • Lisa says

      Yeh got mine this afternoon so seems they are proceeding with payments randomly over the weekend, nice mid month extra Wonga (pardon the punt!) even if less than would’ve like!!!!!

      Reply

      • Stephen says

        I’m happy you have received your payment, I’m still wanting for mine to hit my Santander account, I’m getting tired of looking at it now

        Reply

  11. Paris La Salle says

    Has anyone been paid even though they did not get the email confirming the amount. I have emailed Wonga but no reply

    Reply

  12. Annon says

    Had the two emails from wonga confirming bank details. As they were correct I didnt take anymore action. I bank with santander still no money. owed £148. Wondered if many similar stories?

    Reply

    • Sara (Debt Camel) says

      Lots of people haven’t been paid. If you had the emails confirming the amount then there is no need to worry.

      Reply

    • Laura says

      I think we just need to play the waiting game. I don’t have mine yet. I had all the emails on time the same as many others. The money will come the fact that others have theirs shows that. But as Sara said all along there is no guarantee when in the 4 week time scale we will get it. Some have just been more fortunate than others. Just need to be patient which I know is easier said than done!

      Reply

    • Josh says

      Received percentage email as soon as the first people mentioned them on here and I have had no issues with the process. I have Still not had payment, so I wouldn’t be worried. If I haven’t had mine, I’m sure there’s plenty that haven’t. Most Probably will go in early to mid next week.

      Reply

  13. Lynne says

    Is it worth me calling just to double check my bank details? It sounds like someone else did that and that prompted the payment going in. Like others I’m getting a little worried that payments started a few days ago….

    Reply

    • Sara (Debt Camel) says

      No. It didn’t “prompt the payment going in”, it was a coincidence. The customer services staff have no control over that at all.

      Reply

  15. andy says

    i got my payment last week all £2.47 of it
    in January i had a default turn up on my credit file from WDFC (wonga) on my emails i was told everything will be removed from my credit file and the loan i had outstanding would be settled as part of my claim how can they put a default on there now after this long i didnt have an account from them on my credit file for well over 12 months i have emailed them about it and sent the evidence should they compensate me for adding a default now for no reason ? if i did owe them money then why would i accept a payment when they couldve just taken the claim value from the debt i apparently owe now if it is a mistake then they need to fix it dont they
    my email also said 45 days from the email date everything would be removed from my credit file an then within a week the default was there when my file updated

    anyone else had anything turn up on there credit file instead of being removed ?

    Reply

    • Sara (Debt Camel) says

      I don’t remember anyone reporting this. I hope it will all be deleted when everyones records go in a few weeks. If you want to be sure, you need to phone them up and ask.

      Reply

      • Sara (Debt Camel) says

        All your Wonga loans that were being refunded will be deleted in a few weeks.

        For Money Shop, have you put in a Claim? See https://debtcamel.co.uk/money-shop-to-close-two-million-customers-will-be-informed/.

        BUT take a copy of your credit record NOW showing all the loans before that wre deleted. If you ever need to make another affordability complain about sone other sort of credit, you want to be able to show the true picture of how bad your credit record was with all these loans on there. Keep that report – perhaps email it to yourself marked Do Not Delete!

        Reply

  16. Julie B says

    Hi Sara, hi guys, I bank with RBS and nothing gone into my account yet however it may be a case that it has gone it bus hasn’t shown as yet as RBS (and I guess a few other banks) often don’t show transactions over the weekend (ie it may show in the early hours of the morning, in my account it is usuallly around 3pm ish). Just a thought. May not be that at all but they do have a couple of weeks yet to make payments and there are an awful lot of them to get through

    Reply

    • Jason says

      It’s a faster payment, nothing to do with days of the week. It will hit your account soon I’m sure, hopefully sooner rather than later.

      Reply

  17. Mark says

    Nothing as of yet but it’s good to see people are getting the money they were promised, sorts my mot and service out and possibly 2 new tyres lol

    Reply

    • Lesley says

      I’m sure I’d read there were something like 305,000 payees to go through. Assuming that they are working a 6 day week (people reporting payments on a Saturday), and taking into account they only started 2 weeks into the 4 week payment period, that’s something in the region of 23,000 people to pay each day!
      It will get to you, those not already paid just need to wait it out.

      Reply

  18. Gray says

    Although I got my payment last week I have had an email from Wonga this morning saying, “Dear Mr………. Payments will be made in the next four weeks. This is du to the volume of payments being made and processes we have to follow.
    We are unable to give any further information about when the funds will be received, kind regards Wonga ”

    I have never sent them an email, so no idea on this one.

    Reply

  19. Steve says

    I just think how we are only getting 4.3% of the money we are owed is ridiculous where is the other 95.7% gone to they haven’t explained that

    Reply

    • Sara (Debt Camel) says

      The “money you were owed” was never money sitting in a bank account waiting to be repaid. The repayments to your wonga loan were used to pay interest to Wonga funders, provide more loans, pay staff, rent & rates, heating, IT bills, adverts etc etc.

      The 4.3% is what you get when all the remaining money (less the amount to complete the adminsitration and close the company) is distributed.

      You were robbed – but blame the regulatory system that let Wonga give all these loans in breach of the regulators rules. They should have been closed down in 2011, not 2018.

      Reply

  21. Dee says

    Morning…

    Good to hear some people have received their payments.

    My MP John McDonnell responded and raised questions in parliament as some of you might have seen.

    Petition only has 2000 signatures so 8000 more is a long way off to even get a proper response from parliament.

    I have written to No 10, which was then referred to HM Treasury, however, following Savid Javids resignation I am unsure where my complaint has gone now.

    Reply

    • Steven says

      Hello,

      The only thing that comes to my mind is – complaints like these may well provide a benefit to those in the future with other companies however it will almost certainly not change the circumstances surrounding the Wonga situation.

      Even if they were to look at changing the law, this would take months/years to complete and as the Wonga situation would have been prior to this we would not benefit from this.

      Kind regards
      Steve

      Reply

    • Chel says

      Hi. Was this sent as bank transfer? I’ve just had my bank blocked so now not sure if they are going to be able to deposit the money in, the lady at Lloyds said if it was a giro credit it would but I’m not sure how Wonga are paying out.

      Reply

  24. Chloe says

    Money just hit my account :) thankful as needed to top up shop and electric so will go towards that.

    Hope everyone else is sorted soon just a waiting game lol

    Reply

  26. Chris says

    Wow. i checked bank account and received £445 on Friday. I had rung them a week or o ago and was told I would get £85 which seemed low but I had to accept it. So so delighted to get even more than I had calculated! Thanks Sara for all your info and hard work

    Reply

    • Felicity says

      Received my refund within the last hour ! Thank goodness this is over.
      I have found this site so helpful and supportive. I couldn’t talk to anyone in real life so it has been great to know I have not been alone .

      Reply

    • Herb says

      Sara / All,

      I have too just received my redress etc. I am not kidding but I have checked a number of times and literally just called Wonga to check my details. moments later it was there. Don’t want to give false hope but it was quite a co-incidence

      Regards

      Reply

      • Natalie says

        May be pure coincidence. I phoned this morning to confirm they had updated bank details, for peace of mind. I have not recieved my redress as of yet, I have alerts set on my online banking to let me know when my credit reaches a certain point. No point in stressing checking online banking every 5 minutes. Mine will come soon enough. Enjoy your money though 😁

        Reply

    • Sue says

      Hi been a silent lurker for a while being encouraged by all your comments. To let the guys know that are anxious re payments still coming through – I have just now received my redress. It seems to come into account without warning (had checking my transaction status this morning and no incoming pending at 10:00 am but appeared about 30 mins ago). I paid my water bill and have enough left to treat myself and daughter to a kebab and bottle of cheap plonk. Am happy with that. Thanks to you all posters for the interesting comments and to Sarah for the great work.
      Best wishes
      Sue

      Reply

    • Matt says

      I have just got mine :-) I bank with HSBC!

      I was getting annoyed with everyone getting there’s! Keep being patient although I know that easier said than done!

      Bring on the QQ payments….

      Reply

    • Kerry says

      I have just received my payment of £165. The actual relief is incredible! Excellent work here Sarah.

      Fingers crossed for everyone else!

      Reply

    • Darren says

      Can confirm my redress arrived this morning and if it was alphabetical my last name begins with “R”.

      Hope everyone who is waiting has received something, mine is going towards an unwanted dental emergency

      Reply

    • Jeanette says

      Received my redress to my Nationwide account within the past 30 minutes. Best wishes that everyone else who’s still waiting receives theirs soon. Thank you to Sara and everyone who has contributed to this forum over the months. X

      Reply

    • Tom says

      Just received a payment in to bank of £100. Doesn’t say where payment is from. In the email they sent, they said it would be £160. I’m confused why it’s even less now…

      Reply

    • Tasha says

      Hey just checked my account and payment of £221.78 from a claim of £5144 has been paid.
      It’s been a long road but we’ve gotten there in the end even if it wasn’t the outcome we expected.
      Big thank you to Sara for keeping this page going and giving us updates, must be stressful but it’s much appreciated.
      Didn’t feel alone knowing we were all here going through it together. Great lessons learned and I’m just thankful that I got out of the payday loan spiral a number of years ago and I am financially savvy and free. Wonga down awaiting PaydayUK’s claims assessment and payout.

      Reply

  31. Lee says

    I am still yet to receive my payment. I updated my bank details mid January. I received the email to advise the account details were changed. It wouldnt surprise me if they paid the refund into the old account!

    Reply

  32. Robert says

    Hi stupidly i used a [claims comapny] to do my claim Going to lose 25% but its not the end of the world. Was wondering by any chance anyone else use a claims firm and if so any money received yet? cheers!

    Reply

  33. KAREN says

    Still no money in my account. Would Wonga have given me this long to pay if I fell behind with my payments I do not think so without bombarding me with emails, I don’t think so .

    Reply

    • Natalie says

      Hopefully will come to you soon enough. Tbh, with them pushing the date back to the 4 weeks commencing the 4.3% email I honestly thought they wouldn’t start making payments till the end of this month so this is a complete bonus. I am still waiting on my redress too, fortunately I am currently in a position not to be relying on this money. I know this situation doesn’t help you out but I hope everything works out for you.

      Reply

  34. Milly says

    Hi, I will give it a couple more days but after changing bank details I am concerned as to whether it was successful after receiving conflicting emails with old bank info on them after being told updated.

    Does anyone have the number that they called to check that they were updated successfully? Thanks

    Reply

  35. JS says

    Been paid – Wonga its over :)

    Waiting on
    LS at FOS
    PDEx claimed via portal
    PDUK took their offer before scheme went live, loans older than 6 years not included, took the gamble not to wait, scheme may look at these older loans? Dunno. Think i made the right call due to % paid by WDA and Wonga – thanks to Sara for the advice around this.
    QQ took their offer in May as worried they were going to collapse, now waiting for portal, they may look at my loans that weren’t compensated? Dunno. Think I made the right call anyway
    Tax rebate for original QQ refund

    All the best to everybody with their claims – Sara you are a ledge :)

    Reply

  36. Nick says

    My payment (£100.15) has arrived within the last hour. Can now put this one behind me. To be honest, I wouldn’t have even thought about claiming against other lenders (MyJar/Sunny/Lending Stream) if it hadn’t been for Wonga going into Admin & being sent the email asking whether I wanted to lodge a claim. When I was given my original Wonga redress figure (£2K +) I realised that I had a chance with claims against the other companies. Thanks to this website I have been successful with 2 & have had over £10K worth of debt removed &/or repaid…. just waiting on Lending stream now to reply to the FOS decision. So thanks Sara for everything you do. :-)

    Reply

  37. Christopher C says

    Still haven’t received my repayment yet I bank with the Nationwide, should I start to get worried and ring Wonga

    Reply

  38. Adam says

    My redress has gone in roughly 10 mins ago, now onto Safetynet Credit! Don’t know what I’d have done if I didn’t find this site. From being swamped I could be debt free within 3 months. Thanks Sara!

    Reply

  39. Carly says

    Has anyone had theirs paid with having their bank account changed? I keep checking and nothing yet but thought I’d ask on here.

    Reply

  40. rachael says

    I have just received mine now!!!! Just in time for my daughters 3rd birthday!!! So relieved- good luck guys!! It will come!!!

    Reply

    • Alice E says

      Aw that’s lovely timing :-). Got mine this afternoon as well. Just to say a huge thank you to everyone (I cannot discuss it outside here either) and especially Sara. I’ve spent this afternoon completing affordability complaints with other lenders – feeling totally galvanised and much more in control after these pages, the step-by-step guidance is fantastic. It’s not an understatement to say Sara and these pages have saved my health and I can now see a future. Thanks so much. xx

      Reply

  41. James says

    Still have not got my payment yet, judging by the comments it looks like the bigger payments are paid first…

    Lloyds bank, £72

    Reply

        • Sarah Norrish says

          It’s disgraceful! I have waited over 3 years and was told last october id be receing just under £1000. The told ill only get £40. Whilst waiting for this money after all their calculations, what is happening to all the interest it is gaining sitting in there bank account whilst they prolong the delay……

          Reply

    • Lynda says

      Recieved mine just now, I’m just that I can now forget all about wonga. Hope the rest that are waiting get theirs soon. And a big thank you to Sarah for all the help and support she as been giving throughout this whole process

      Reply

    • Ann says

      I was still waiting for the email at the end of January as I didn’t get it but just had my money but into my bank about 20 mins ago.

      Reply

    • BJ says

      Received my refund within the last few minutes
      Finally, closure after 18 months.

      Thankyou to Sara – I have donated £34.04 to my local food bank in canned foods amongst other things. Good luck to everyone (after reading stories and how they’ve changed things) – it’s been an eye opener to many

      Hopefully all loan companies follow suit as I’m awaiting replies from other companies.

      Thanks again.

      Reply

    • susan B says

      Just got my payment (I had changed my bank details). glad to be free of this saga but now onto
      Other payday lenders for redress

      Reply

    • Becky J says

      I’ve just received mine now! Only £20.84 but I’m glad it’s all over now.

      Mine was a Nationwide account.

      Hope those still waiting have a speedy resolution.

      Thanks Sara for running this. It’s been a godsend x

      Reply

    • Jade says

      Just received my payment within the last hour. I know it’s hard, but be patient guys, it’ll happen. I’ve been checking my bank app every few hours since they started making payments 🙈

      Reply

    • Tomas says

      I got my £121 this afternoon too. QuickQuid was delaying my claim for months – they knew they were going to administration. So I will meet many of you on their claiming website. Also tried my luck through Resolver with Sunny and 118 118. Sunny said I wasn’t entitled to anything and 118 didn’t even bother to reply. Both cases escalated to the financial ombudsman now. Good luck all.

      Reply

    • Andy says

      My £208 came in at half 3 today, lloyds bank. Seems they are running them throughout the day to process the high volume

      Reply

  43. Gemma says

    I still have not had my money through yet – is anyone else still waiting? I am with Monzo and if there is a payment pending I can see.

    Reply

  44. KAREN WILLIAMS says

    Sick of waiting now have told GT that unless I receive payment today I will be looking at taking legal action, after all would Wonga have waiting this long to get money out of us, I do not think so.

    Reply

    • Sara (Debt Camel) says

      There is no practical legal action you can take. You cannot start a simple money claim against Wonga or the administrators.

      Reply

  45. Gemma says

    I updated my bank details early December, bank with Barclays and still nothing as of yet. Will I receive this payment later than others due to my bank details being updated? It’s half term and that money would be incredibly handy as of now lol

    Reply

    • Sara (Debt Camel) says

      some people who updated their bank details have already been paid. I know it is very frustrating but it seems totally random the order they are paying people in.

      Reply

    • Denise says

      Hi Guys,

      Just a quick uodate and HUGE THANK YOU to Sarah (DebtCamel)👍👍👍
      Received My WDFC-REDRESS CREDIT £97.34 👍👍 ( I bank with the Cooperative Bank) x For those of you that have not yet recieved your funds dont worry its on it’s way👍 Dx

      Reply

    • Stu says

      Just checked and redress amount has been put into Barclays.. Seems as payments are now coming through throughout the day… Hope that everyone waiting gets paid soon.. Thank you to Sara for the site and the updates and to the other readers for keeping us all informed..

      Reply

    • Steve says

      Got my payment of £160.22 at 3pm today.
      Happy to receive it but considering the amount Wonga got out of me over a few years it’s small change.Anyway hope everyone who’s waiting gets their payment soon.

      Reply

    • Anon says

      I think I received mine in the last two or three hours… £25 TSB. Hope everyone receives theirs soon, don’t worry it’s coming :)

      Reply

  47. Dee says

    Ok…received my payment this afternoon, however, it was not put in the right bank account.

    The administrators stated it would be put in an account number ending XXXX and to not respond to the email if there was nothing wrong with the details. I didn’t respond as that was the correct account I wanted it to go into…so interestingly it has gone to a totally different account (they must of had these other account details on file)

    Reply

  48. Terry says

    Has anyone been paid post 6pm? I only ask this as their customer support via phone closes at 6pm.

    If nobody has been paid after 6 then I’ll give up checking my online banking until tomorrow.

    Reply

  50. Ryan C says

    Right basically when wonga sent me the email saying how much I would get it stated that it would go into my account ending in XXXX which was correct but within that time my card had expired so all other numbers had changed except the account and sort code. Could this be the reason why I haven’t received my redress?

    Reply

    • Sara (Debt Camel) says

      I think that’s unlikely. All the payment needs is your sort code and account number.
      And lots of people with no bank issues at all haven’t been paid.

      Reply

  51. Charlotte says

    I got a payment about mid day today, but I had 2 different accounts with wonga and was owed redress from both and I’m still waiting for the other payment – so it would seem that the order of payments is completely random to the point that even where the same person is being paid the payments are not being released together. They will arrive, just gotta be patient – although bit frustrating as communication was that payments would be made by end of Jan and it’s now mid Feb!

    Reply

  53. Danny says

    I’m not happy with them at all I was paying back my loan until December when they stopped taking payments I was due a refund of £333 which they deducted of my overall balance so still owned them money the rest will be pushed aside but will stay on my credit file for 6 years

    Reply

    • Sara (Debt Camel) says

      Was the last defaulted loan assessed by the administrators to be unaffordable?

      When did you miss payments to the last loan?

      Reply

      • Danny says

        My loan was being paid back via a debt management plan but the loans they assessed on for my refund wasn’t this one or my last couple ones it was from 2015 and 5 loans they agreed for refunds

        Reply

        • Sara (Debt Camel) says

          Then the last loan should have had a default date of 2015 or 2016 – did it? If it doesn’t, you can email Wonga and ask them to correct that.

          Reply

          • Danny says

            It was default back in 2016 I see it as I’ve not been compensated for anything cos the current loan was going to get pushed aside and will be on my file for a few years but they have not communicated to me since September.

          • Sara (Debt Camel) says

            Then this will drop off in 2022.

            I can see that this feels unfair to you, but you did still owe Wonga money and the administrators entitled to use compensation used to you to pay off as much of that as possible.

  54. Sara (Debt Camel) says

    There have been too many people just saying they haven’t been paid to publish all those comments. there are a LOT of people waiting. If you still are, this isn’t something to be worried about if you had the 4.3% email and your bank account hasn’t chnaged.

    Reply

  55. Ryan C says

    Has anyone been paid with Lloyd’s bank as I have gone through the posts and not seen a single person say they have?

    Reply

  56. Lynne says

    So basically they’ve got 10 days to complete these payments. Let’s hope they get through them as quickly as possible. We’ve waited long enough now.

    Reply

  58. LF says

    The payment I am waiting on is in respect of my late mother, I sent all the documents and received the email on 29/1 regarding the 4.3%. I supplied my bank details and the last 4 digits on the email were correct for my bank account. So the bank details did have to be changed should I just wait or should I contact them to confirm details.

    Reply

  59. Anzzzz says

    I had a number of loans accepted for resdress. I am however unsure whether wonga or the administrators found out I had multiple wonga accounts. I think I had two at least. If they haven’t found my other account and haven’t added it to my payment is there still time to fix this ?

    Reply

    • Sara (Debt Camel) says

      You should have told the administrators at the start or appealed the amount they assessed your claim at. But this is now too late.

      Reply

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