The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Suzanne says
Who will get the interest on our money for 4 weeks? £45 million will give a hefty amount of ‘wonga’ for someone!!!
Sara (Debt Camel) says
It’s not 45m, the interest will be peanuts and it all goes into paying for the costs of the administration. You want your loans deleted from your credit records? That still needs to be done. And there are long legal procedures to finally close down a company and report what has been done.
Julie says
Hi what should I do if I dont receive an email as I havent as of yet…..thanks..
Stephanie Crane says
Hi, yes, I’d like to know too, had the emails to date with the proposed amount but not the latest to give the final amount ?
Sara (Debt Camel) says
I have asked the administrators this – no reply yet.
Caroline says
Checked my bank this morning still not getting paid!!!!! They say 30th jan no late pay 🙄🤷♀️
Sngfsh says
The latest is in the next 4 weeks……which could be at the end of the 4 week time slot. (and there could be further delays) So best to budget accordingly and accept that nothing as a minimum will be paid before 4 weeks.
bob says
I personally can’t understand the whole financial situation. 400000 accepted claims an average claim of 1100 and £45m to pay this works out at just over 10%. Am I missing something where does 4.3% come from??
Laura says
There wasnt 45m by the time the companies debts and costs were paid it was £23million to be shared between all creditors. The average claim of £1100 is irrelevant but there was over £535 million in accepts creditor claims so it’s 535 million and 23 million is where is coma from
Richard says
Yes they said expected payment 30th of January in their October email, now they’re allowed to change it…scumbags can get away with anything… We should charge them a 30 pound late fee everyday, thats what they would do
Jane says
I am dismayed by how we have been treated not only by Wonga in the past but by the administration. I was given figures for a partial successful claim back in October, they gave me the right to lodge an appeal which I did then I heard absolutely nothing till the latest email the dire 4.3 % of the original amount they quoted. They have never sent an actual breakdown of figures of returned interest plus the 8% either. The total lack of clarity over the whole ordeal is my main bug bear, us as victims of Wonga have been kept in the dark right to the very end. I feel completely sad that our society is so biased towards the rich and those in power and hundreds of thousands of the British public have been treated this way and not one politician in the last couple of days has commented.
Val says
Still no e mails
I’m giving up now as even reading this site is becoming addictive lol it’s dreadful an sad it’s come to this for everyone
Maz says
No email for me either. I’ve given up it does not take this long to send a email out.
So the ones that got the email stop moaning about getting your money, some of us not even got a email.
Mark says
Hi I’m currently in a debt management plan, and my bank has defaulted my account meaning I’ve had to open a new account. This was this week and the deadline has passed, what will happen the money I’m owed if they can’t send it directly to my bank account as the time has passed to update details?
Laura says
See the FAQ on Wonga website explains it all there
deano says
Wagedayadvance administrators (much smaller lender)have already sent emails proposing the distribution of monies leftover after the distribution of cash to creditors, to debt charities .where’s grant Thornton’s?!! .still assets to sell and allot of desperate people in need of free help these charities provide .I’ll be following this well after the next month with a great deal of interest
Daniel says
Bet the administrators are getting there payment on time but we have a further wait till we can all put this behind us hopefully most of us have learnt from this massive lesson .
Suzanne says
And what about the interest on all of our money £45 million over next 4 weeks – who gets that????
Sngfsh says
that statement is untrue. The interest is negligible and there is still work to be done by the administrators in clearing negative credit notes from peoples files. Unless you want them to stop that.
Bobby says
Still waiting for my money to appear, i know it’s only £116 but every little helps at the moment!
Empty promises by wonga, just pay us what you owe us!
Nats Daley says
Is it being paid .today …
I know its crap amount but right now will defo help with a bill….
Emily says
I checked mine .. still nothing! So probably really is within 4 weeks, have a feeling it won’t be as quick as we may think.
Could really do with it also.. so annoying!!!
Alice J says
Really upsetting about this late payment. Everything else I could deal with – I know they’re administrators and following a process BUT to put in writing to us several times that the payment would be the end of January, and then not pay, is like a further kick in the teeth. And not to even acknowledge that it’s later than we were told is really upsetting.
Thanks, Sara for everything you’ve done for us and for your continuing patience! Really appreciate it.
John beswick says
Please sign and share the petition!!!
https://www.change.org/p/boris-johnson-for-the-government-to-fully-compensate-victims-of-wonga-ltd?recruiter=246387086&utm_source=share_petition&utm_medium=facebook&utm_campaign=psf_combo_share_initial&utm_term=f7613eed35f64ea3ad3697438556576b&recruited_by_id=984a59a0-c581-11e4-9d10-73cb0f31f460&utm_content=fht-20172413-en-gb%3Av12
Sara (Debt Camel) says
Don’t share this here, share it on Facebook etc. I don’t mind the odd link to the petition here but if there are a lot on a day I will be deleting them.
EH1 says
Regarding the oft-quoted £43m figure, it just relates to accounting terminology. What this means in “real life” is that, at that time, the Directors of Wonga believed they had a future liability to payout £43m of redress compensation. The £43m figure therefore was “provided for” on their Balance Sheet (more accounting phrases – sorry).
This would have then been paid out as real cash in the future, month-by-month, reducing the £43m liability each month and funding the actual cash payouts each month from continued trading.
Wonga didn’t continue to trade, so no more cash came in, yet the future £43m liability remained on its balance sheet when it went into administration – the cash for it didn’t actually exist at that time.
It’s unfortunate that the way this £43m was portrayed in the press wasn’t explained properly and gave people false hope.
Sara (Debt Camel) says
Well explained.
That is why I spent no time trying to work out the likely redress percentage. There weren’t enough figures to be able to base a calculation on.
The 10% number came from one newspaper where a journalist had tried to do their best, but the data simply wasn’t good. It was then repeated all over the web as though it was definite.
Anneka says
Me neither I’m getting on the phone to them today I’m raging
Jeannie says
No email for me either 😩😩😩
Lou says
I got my email on Weds but was hoping for the money today to pay bills but nothing. On reflection though I know what I’m getting it’s just a case of waiting but I feel sorry for u guys that haven’t even had your emails yet! 🙁 Hope u get them soon
Cliff says
Wonga payout better than the nothing I was genuinely expecting! Now, anyone had any success with a complaint against Everyday Loans? If so, how do you go about it?
By the way Sara, thank you for your advice all the way thru this!
Sara (Debt Camel) says
yes, but many have to go to the Financial Ombudsman. More about how to do this, with a template letter, here https://debtcamel.co.uk/refunds-large-high-cost-loans/. Please ask any more questions on that page, not here.
Rachael says
Do you think we will receive confirmation of money going in or are we just going to have to keep checking our banks everyday?
Sara (Debt Camel) says
until the first ones come through, no one has any idea.
Lynne says
I just went this to Grant Thornton
Yes I got the email but why now have to wait 28DAYS to be paid? You’ve got the bank details just release the money! This is being handled really badly.
I’ll let you know if they respond!
Kaz says
Still no email. Called them yesterday and they said all emails would be issued by last night.
Called them at 9.05 and they cut me off at 9.18 so still non the wiser. I’ve had all previous emails but not the last one telling me what I’m getting ☹️ Not that I’m expecting loads but an email would have been nice!
Anthony Leccacorvi says
I still have not received email. Any one got contact phone number
Ian kirwan says
Still no email here either, not sure how long I am gonna have to wait for my 27 quid 🤣
Stephanie Crane says
No Ian, not had my confirmation email for my £25 yet either, hoping the day doesn’t end til midnight and I hear something?
John beswick says
Still no email!!!!! Painful 🤪
Gary says
I still have no email. Maybe I’m missing out
Andy says
Morning all :) My summary for the day:
Petition: Yes I did sign it. Those big links being posted are exceptionally unwieldy though, there is no need for any part of the URL beyond the “ltd?” section :) It is good to see its attracted a fair number of signatories so far.
Emails: Still missing yours? Please check your junk/spam folders again! Mail may still arrive today so do not panic yet.
Payments: No-one as of yet afaik. I have seen/heard nothing provable to say otherwise either here or elsewhere. It could start today though but again nothing concrete.
Owing: Still apparently owe them some money? Nothing has been said what will happen about that yet, seems a slightly grey area currently. I’d not worry too much about that until something is said at a future point as they don’t accept payments currently anyway so even if you (could) pay it seems you cannot.
Further: A nice letter (keep it nice and polite please) to your local MP is perhaps worth considering, even if you do not support their political persuasion. Easy to send through here: https://www.writetothem.com/
refunds from other sorts of high cost credit: please take a look at the other pages on this site under the “Refunds” link on the top right: https://debtcamel.co.uk/tag/refunds/. Best to post in the appropriate page to get quicker specifics etc. Huge wealth of information is there.
Chris says
Wonga would charge £15 for a late payment and considering they are now a day late from what they told me i think we should do that same.
Nats Daley says
Today I contacted step change as being in the forum and dealing with wonga has shown me time to deal with debts.
I was relying on wonga payment to sort out a few debts but as the payment is so low just pushed me to deal with my debt properly…
They suggest a DRO as what’s coming in isn’t enough to waste going out no matter how much I reduce my bills so even though nowt from wonga its motivated me to change my situation…..
Sara (Debt Camel) says
Well done for making the phone call, this for you may be the best possible result from this Wonga fiasco.
Anyone who doesn’t know what a DRO is, read https://debtcamel.co.uk/debt-options/dro/
Laura says
Really glad for you Nats, obviously don’t know you but my heart went out to you reading some of your posts. At least this is the start of better days for you on the road ahead! All the best
Steve says
I remember the days when Wonga payments would be in your bank account within 15 minutes….. How times have changed.
Dee says
Morning all…
Thanks Andy. I have too written to my MP John McDonnell.
Please share the petition on your social media platforms.
Mark says
I’m happy with the payout as my loans were over 8 years ago and I’ve managed to get my self completely clear now. The best bit is that I won my case with Wonga 5 years ago and was paid out the £4.6k in compensation, yet Grant Thornton emailed me to make another claim. This was accepted and now they are paying me another £178 so this is a nice little bonus
Stephen says
So i wonder how much money was wasted on duplicate claims
Sara (Debt Camel) says
It’s not “money wasted”. Many people were given inadequate compensation by Wonga – for example they may have been told they could not claim for loans over 6 years old – and they were entitled to have it properly assessed using the approach the Financial Ombudsman uses.
Stephen says
It is , if he had 4.6k compo already , and now hes due an extra 178 which means they probably didnt include the originial redress he had , and included it again in this calculation , so to me that is wasted money as he has already been paid and getting an extra payment for something already compensated
Sara (Debt Camel) says
A LOT of people had a write off in 2014 but are now getting compensation for other loans. They are not getting paid a refund for the same loans twice.
Ollie says
I’m glad Wonga are gone. They were the most morally corrupt company in existence. Like many on here I am both annoyed at getting a nominal payout but also glad that I’m getting something. My advice would be to just keep pushing for the refunds you feel you deserve. I’ve been stung badly by Wonga and QQ but had big refunds from Amigo, Sunny and Lending Stream. I think payday loans have had their day now, just a shame that we have been let down by the regulator. Grant Thornton are not to blame for the collapse of Wonga, but I think they could have handled the administration better in terms of communication.
I’m sure many on here (including myself) will go through this process again with QuickQuid. At least we won’t get our hopes up too much for a decent payout from them either…
Sara (Debt Camel) says
well expressed.
And with QQ, you may not get a lot back in the end but it will be an easy claim to make & the unaffordable loans will be deleted from your credit record .
Andrea says
This whole situation is a complete mess but what worries me more is the fact the people that have clearly been vulnerable and not in a very good place were dangled a massive carrot and a glimmer of hope to receive a nice chunk of money an amount that could have potentially put them in a better place financially than they had ever been in their lives only for it to be snatched away for a pittance 4.3%! My claim was £4200 and what a difference that would have made to me but I can write it off and make the most of what I do eventually receive (even though I haven’t even received an email yet!) I just hope more vulnerable people can get over this blow and not do anything silly, if we can take anything from this bad situation its good that these horrible companies are no longer getting away with preying on vulnerable people! As far as Grant Thornton and Wonga go then maybe regular updates to keep people in the loop would have been more beneficial than having people second guessing and having to email and phone all the time would have helped peoples mental health and some kind of support in the shape of a help line for people who are clearly in distress but alas we are all just a number to them! If anyone is feeling the strain please get some help and speak to the Samaritans or other similar support networks that are available dont suffer in silence!
Sara (Debt Camel) says
Good comment.
If your finances are a mess please phone StepChange and they can help you look at your options and the pros and cons. See https://www.stepchange.org/how-we-help/debt-management-plan.aspx and there are other options apart from a DMP. Nats (see comment above) has been recommended a DRO by StepChange. They are friendly, non-judgmental and confidential.
Andrea says
😊👍 You have been a brilliant support to everyone Sara thankyou xx
Laura says
Well said and very sensible. I also haven’t had my email but I know I’m in the system and the time Will come but absolutely they should be communicating better to creditors. The same thing happened with Thomas cook went bust emails were sent over a period of days and payments were the same, chaotic. Lots of people are obviously relying on this and they for me is upsetting. I’m glad to see people being very supportive of others and people are taking steps to take the help available to others
Richard says
Has anyone actually been paid yet?
Sara (Debt Camel) says
No. Just have a look at comment here – as soon as payments start to go out, people will be reporting it. you don’t need to ask!
Andy says
I think that is the only thing that we can attach a ” 100% ” certainty to:
In that as soon as payments start to materialise in people’s bank accounts (even if they are pending clearance) it will be posted about here very quickly!
chris says
On hold 1hr trying to confirm payment date…
outcome: payment will be end of February
Jags says
Absolute disgrace. People who have loans with them clearly have financial issues and theyv just shoved in the knife one last time before they go bust. Surely there is some kind of rule theyr breaking to tell people a date then change it at the last possible second.
Hunt says
They worded their e mail very cleverly. They never said ‘guarantee’ or ‘will’ They said ‘expected’.
I can’t see the point of the delay, but it must be to their advantage somehow (it’s not interest)
Wj says
Part of previous email prior to dividend email. Clearly states payment will be end of January
Our claims portal is now closed and we cannot accept new claims.
All assessments emails have now been sent.
If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
Andy says
😮😮😮
I hope that meant “BY the end of” which covers them for late payments and banking holds etc
And did not literally mean “AT the end of” as in expect it near the very end of that month.
Al says
By end of Feb or on end of Feb??
Jeez this is getting stupid
chris says
i actually got her to confirm so i didn’t misunderstand her, she clearly said END of feb twice,
i feel sorry for you guys that are relying on this money
Al says
Yet the phone message now actually says up to 4 weeks not at the end of February
Bobby says
So i got this in my email.
As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.
Paul says
How did the reported £40 million they had drop to £20 something million? Something stinks about the whole thing.
Anders says
Please read the other comments. It’s been covered already. The £45m was not an official or accurate figure.
Shaun says
I had my claim valued at 13k and will receive approx £500 odd back. I’m not going to moan as taking the loans out was my own fault and I was happy enough with wongas terms to take the loans out at the time. I took advice and was Lucky enough to turn my finances around and am now debt free. May I suggest that people who are in my position and don’t need the money for anything important donate it to a charity helping people in debt as I will be doing.
Anneka says
I’m on the phone to them now 1 hour In not been spoken to yet, I’m going to go mad still no email I will let you know
Anneka says
Got thorough cut off it today for emails I’m not due anything total joke
Laura says
Hold on did you have a accepted claim with the amount already? And now they are saying you don’t I’m lost
Kim says
So if we haven’t had an email we’re not getting anything is that right???
Sara (Debt Camel) says
NO Anneka is fed up and guessing, what she has said is very probably not right.
Judith Whiteley says
I too have sorted my finances out, but clearly many people have not been able to do this and I feel v v sorry for those who do not have emails/money yet. Dreadful, dreadful communication by GT. I have downloaded the many many pages re the Code of Practice for Administrators. Probably take me days to plough through it: but I will!!!
Simon Evans says
Why go mad with the person on the other end it’s not their fault don’t take your frustration out on them just think if you was that person having to deal with every Irate person calling through.
Anthony says
I am in the same boat tryed ringing nothing . Had 10100 claim so looking at over 400 pound but nothing to confirm .
Mark says
Is there nothing collectively we could all do legally to force GT to honour paying us. Or charge THEM daily interest. They are withholding OUR money. It’s in black and white and I was told we would be paid on end of this week, over the phone when I called last week to check on the update of my bank details.
Surely we can force them legally. Somehow collectively. Or bring about collectively suing them.
I’m currently sat with no funds in my account and a broken car and bills to pay. This just isn’t acceptable at all. I bet GT already have their cut.
Rk says
I was relying on the payment this week to pay some bills off…. looks like nothing is coming our way for a few weeks yet
Gray says
I absolutely agree with you Mark, it is an absolute disgrace. They just do not care about people, the Government have a lot of blame with this lot plus this Government is all about the rich get richer and the poorer get poorer and the people that had money off Wonga including myself are poor otherwise we would not have gone to them. Also been to Wonga site and you can no longer click on any of the icons! they just do not work, I wonder why?
Nicola Barnett says
There is no more money so trying to sue them is pointless! They say in the latest email payment will be made within 4 weeks, the email before that said they would let us know by the end of January what our payouts would be not that they would be paid
Richard says
Nicola you’re wrong – Quote October Email ‘we expect to have made a payment to successful claimants by 30 January 2020.’
Stephen says
Surely they have broke the rulea as payment was supposed to be two months from when they stopped taking claims, yet here we are four months later being told another month , legally is this right ? Clearly broke some rules along the way
Sara (Debt Camel) says
They got permission from the court to extend this to 4 months. I am not aware of any subsequent extension.
Chris c says
I think had they even started to make payments at this point people would understand, but they haven’t. It shows that they were not ready for the huge task they had set themselves. It quotes 30th Jan at least 4 times in the Aug update as the payment date.
tony says
Mine if I remember correctly said by the end of January, it is the 31st today and if you remember the first confirmation emails started coming out at about 6pm the other day so lets see if anyone has been paid by around 7pm tonight before we all start kicking off eah ?
Stephen says
But is this four months not up now ? And payment needed to be made by now ? they made sure they got another months “fees” out of it before its all over
They seriously need looking into , i get they have a job but legalities have been ignored from the start
Gray says
I have had two emails stating payment by 31st January 2020!
Sara (Debt Camel) says
Are either of the emails after Wednesday’s announcement? It’s good to be clear if these are old emails or new ones.
Gray says
No to be honest they were before Wednesday, the one I had Wednesday said “those who updated bank details would wait longer for payment as details have to be processed”
Steph says
I still haven’t I had an email to say the amount etc few months back, had an email about my bank details etc, but not had the email to say about the 4.3%, does this mean I’m not entitled to it or is there a delay with some emails.
Andy says
Steph, yes a quite a few are missing emails.
Do please double check your spam/junk email folders, it might of gone in there.
I’d say if not you will just need to wait for its arrival hopefully later today. All the best :)
Kim says
Hope not. I’ve not had email either I’m on phone for 2nd time as after 40 mins I got answered guy said he couldn’t hear me then hung up 😡
JANET says
I had my claim for £4199.00 accepted last year update on the 10 th of Jan……… but no e-mail this week should i worried?
Andrew says
Hello everyone ,
Can someone explain to me how I claim the tax back ?
Thanks
Andrew
Sara (Debt Camel) says
EDITED – no tax was deducted from the reduced payout you have been sent – there is nothing to reclaim
tony says
I posted a letter on here that I sent to my MP last night, the best thing we can all do is bombard our local MP.s with a similar complaint letter about this whole thing, Sara posted a link which made it so easy to do this to your MP,
Sara can you post the link again please
Andy says
It’s here Tony:
https://www.writetothem.com
:)
Paul says
My Claim was for over 10 Thousand pounds, they basically ruined our lives to be then told we are getting 400 pounds back is simply a kick in the teeth.
Ian kirwan says
I am not able to ring wonga atm so have sent them an email about not receiving the dividend email and they sent an automated response that says
The Joint Administrators have declared a first and final dividend (the Dividend Declaration). This Dividend Declaration is being communicated to all successful creditors on 29 January by email
Payment of the dividend will be completed within a four week period following the Dividend Declaration being sent to creditors
If you have not received this email by 30 January, please check your junk folders
I have checked my junk folders and my inbox, nothing at all, so not sure what I am supposed to do now
Sara (Debt Camel) says
I have asked the administrators about this.
Peter says
No email here either.
I did call Wonga yesterday, and asked to confirm that the details they held were correct (I checked both email and bank details back in November when you could still log in), and they confirmed both email and bank account were as I stated over the phone.
Laura says
I just went through and checked all of my communication from Wonga. The only email they mentioned the 30th January was where they partially accepted my claim, and even they it says “we expect to have made a payment to successful claimants by 30 January 2020”. The email I received on the 10th January did not mention a payment date, just how they would pay. And again the one on the 31st October said “expected”. Nothing says they would definitely pay. It is frustrating and highly annoying, but there is nothing definitive in writing.
SARAH says
Just checked my emails from them had an auto response on the 11.01.2020 from an email i send which states payment end of January dont know if this is relevant as it was before the amount email was sent.
We will do our best to reply promptly. In the meantime, please read below to see if the below answers your query:
Claims
Our claims portal is now closed and we cannot accept new claims.
All assessments emails have now been sent.
If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
Note: We are validating bank details at present so, if your banking details have changed, let us know and we will send you an email with a link to upload your new details.
If you uploaded documents to our secure server, we have received them and will review them soon.
Please consult our FAQs for further information.
Payments
We will not be able to accept payments after 20th December 2019.
Please consult our FAQs for further information.
We’re here to help you Monday to Friday 9 am – 6 pm. Please note that we are closed on Saturdays, Sundays and Bank Holidays.
This is an automated message, so please don’t reply to this email.
Kind regards,
Nigel says
Hi Sara,
I had my claim at Wonga agreed two weeks before they went into administration. All the updates said no need to do anything so I did not. Not had an email. All my details have not changed
Thanks for any help!
Sara (Debt Camel) says
You need to get in touch with the administrators urgently. Most people posting here saying they haven’t had the 4.3% email have had an accepted claim, it isn’t clear to me from what you have said if you have.
Scott says
Hi Sara,
Where is the 4 month extension period being taken from?
What I have read on Companies house allows the Administrators until 30th August 2020 to complete and finalise the administration of the Company.
I am not for one minute suggesting they will hold off until then but it may stop comments in regards to GT breaking extensions/rules etc when they are still within time.
I understand some people are depending on this payment but if you are struggling, please seek support from Stepchange or CAB
Also give a bit of thought to the employees of these companies that have went into administration, some of whom may now be financially vulnerable through no fault of their own. (And it’s not just Payday Lenders, think BHS, Comet, Woolworths etc) and don’t give them abuse if calling.
Scott
Stephen says
They had two months to pay from the day claims closed , they got an extra two months extension on this which brings us to today when payment should of been made legally
Sara (Debt Camel) says
The 4 month extension you may be thinking of is the 2 month extension that the administrators got here: https://turnkeyinsolvencyservices.biz/Viewer/pdfViewer.aspx?sid=05ztj55k2lodfc14wtrwdqhx&did=c4456be9-8f3b-4307-9006-2481762f2259 para 110-13) . Normally administrators have to declare a dividend within 2 months of the last date for claims, which was end September – this was extended to 4 months.
Scott says
Thanks Sara,
Hadn’t went into that part.
Well it’s good to see that they have “legally” declared the dividend within the timeframe.
Scott
Dee says
Shall we all send Grant Thornton an invoice using the Wonga interest rates based on the day they pay this 4.3% to us?
I reckon the petition will have a thousand signatures tonight if people keep spreading the word on social media.
Anders says
Grant Thornton are not the ones to blame. Also, doing that petition will get you nowhere. There is no more money for them to dish out, other that the 4.3% that’s been allocated to people.
Complain to the government for this not being dealt with much sooner.
Scott says
Hi Dee,
What are you trying to achieve with that comment regarding invoicing GT apart from winding people up.
Only another 9,000 needed to get a response from Parliament and 99,000 needed for it to be debated in Parliament.
Scott
Dee says
Grant Thornton have added additional fees and expenses to the work they have carried out dealing with the administration. Emails I have received state that payment will be made by end of January 2020. So why not invoice them for the additional delay. People have waited long enough.
10,000 would be great if the petition is able to achieve that, plus everyone writing to their MPs will add weight and feeling. I’m trying to be positive and not give up the fight.
Anders says
The most recent email revised the payment date, which said they expected to have paid by 31st Jan 2020, not that it will definitely. They now have confirmed to most of us what we’re getting and a new timeframe. The period has probably changed due to delays in selling assets, or the complexity of working out who gets paid what, as it’s not just us that are due to be paid, there are secured creditors (who, by law, get paid off first). Working in finance, having friends in the industry that do what the administrators do, I know that this is not a simple thing to do.
GT are not the issue here. Wonga & other Payday Lenders are, and honestly, the government are not likely to be able to do anything about getting us extra money, as there’s no extra money to be taken from Wonga. All that the government can do is impose more regulation on lenders, which is not a bad thing.
Scott says
Hi Dee,
Why bother writing to an MP, your previous post advised that you worked in politics and that a petition is more effective than thousands of emails to MP’s.
Why are you not organising people to boycott Newcastle United and Blackpool FC ( not Blackburn FC as noted on the petition) until such time as they give back the millions that they received from Wonga?
dee says
Apologies, I have updated the petition.
Annonymous says
But who are you fighting? And what is your aim and hope? If your after cash there is none available to you. Unless you expect a company who has put in the work to get you your redress to then pay you out of their own pocket? Which isn’t right. Or maybe you expect the government / tax payer to give you some money? That’s not right either. Wonga no longer exists…. there is no more action that can be taken against them.
Donna Siddon says
Still no email
Kris says
Glad I’m not the only one still waiting, as getting worried.
yvette says
Same here :(
Rebecca says
Same here.
Ranu says
I am soo disgusted i had an email stating put of the original claim 580.00 i will received 28.00. Disgusting Wonga what they have done!!!
Sandy says
Yes, which is 4.3% of the 580, it did say in the same email it did say that the payment ‘would be considerably smaller’ than the actual claim……..my original claim was nearly £11,000 yes that’s right, so I’m only getting just over £400……that’s even more disgusting.
Jags says
They need to be investigated. There is no doubt in my mind that someone is taking money from this pot and theyr delaying payments to cover their ass or to somehow earn more money from it. Unfortunately the rats like Errol Damelin and Tara Kneafsey have left these sinking ships and wont face any consequences for their actions.
Anders says
GT will have done everything they can, by the books, as these things are scrutinised. These things are not a simple thing to deal with. All you’re doing is riling people up, by saying that GT are pinching money, with no basis for those accusations.
Anonymous says
I took out loans with wonga because I was and still am having financial difficulty more often than not I was finding myself having to get another loan to repay my wonga loan or if I did pay off my wonga loan I took out another because I was left back at square one. They never hardly checked my ability to repay the loan so when I heard of the opportunity to claim a refund I jumped at the chance I was clueless at first on how to do it myself and by the time i was clued up I’d already hire a no win no fee firm. A couple years on I have been quoted over a 1000 pound of which il only recieve 54.12 it is an insult seeing as after the firm is paid il be left less than that. I agree they need looking at further it is a scandal that they have been allowed to get away with this for so long.
Sara (Debt Camel) says
Can I suggest you talk to StepChange about your financial situation: https://www.stepchange.org/how-we-help/debt-management-plan.aspx. Borrowing from one lender to be able to pay another is not a good idea, you need help to get out of your problems, not make them worse with more borrowing.
Jan Chatfield says
Hi Sara , just had email from Wonga about changing bank details, as I’ve already done this I’m wondering if it’s a scam as they ask for full bank detsils, passport /driving licence, debut card details , after the way we’ve all been treated us hate anyone to fall victim if this is scam, many thanks for all your help jan
LynJ says
As far as I know, if you’re asked for bank details and ID verification they should have provided a secure upload link. With Kitework?
Andy says
That does sound like potential phishing but I did not have to change details so I am not aware of what they actually do send sorry!
Without seeing where it goes ands it’s real header info I cannot say either way sorry :(
I will simply this if it helps: It seems far too much to ask for (imo) and I would suggest to do nothing with it for now and call them Monday to see -if- they do want new details and if they do to send you a -new- email if required.
Jess says
Am i the only one still waiting for an email? *sigh*
and yes i have checked my junk mail.
Sara (Debt Camel) says
no, several people here are so there must be lots of others
Nicola says
Nope I am still waiting phoned yest and emailed today but not getting any where 😂😂😂
Gary says
I’m waiting as well. Taking piss now
Kim says
Still waiting, not long off phone to them.
Wonga says they can’t tell me if any emails have been sent they can only check email addresses!! Said my email address was wrong??? 🤔 erm well how have I got every other email about updating bank details and how much my claim is for etc. Crock of crap then proceeded to say there still sending emails out?? I’ve no seen anyone in past 48 hours Saying they have now got there email after everyone else on Wednesday., past caring now it’s for like £50 if I get it I get it. I’m no spending an hour on the phone when wonga clearly haven’t got a clue what’s going on
Andy says
No I’m in the same boat Jess. Until now I’ve taken the view that we should remain patient because we’ll get our email in due course. However, as the days continue to pass by without any notification, I am now really starting to wonder if a number of us have been overlooked or not.
Lilly says
Hi Sara, I contacted the FOS yesterday after reading comments that the unaffordable loans would be deleted as I successfully claimed from Lending Stream, Peachy etc but the loans were never deleted just any adverse information. I argued the point that the fact they are on my credit report is adverse but was told as I had taken the loans they stay on just late payments or defaults are removed. Can you advise is this correct?
Sara (Debt Camel) says
FOS’s view is that normally only negative marks need to be removed, Occasionally if there is VERY prolonged lending they say some of the later loans should be deleted but this isn’t that common.
But the Wonga administrators are deleting the loans – probably because it is easier for them! And I expect the QQ administrators to make the same decision.
Paul Davis says
Hi sara i have received an email from wonga saying they need a screen shot or picture of my bank card showing account number and sort code do i send thus picture or is it not right.
Lilly says
Thanks for that information, it has made the situation clear. I haven’t got many wonga loans still showing on my credit report but the removal of the Quick Quid one’s will make a big difference.
Sara (Debt Camel) says
Can I suggest you take a copy of your report as it is now, showing all the loans and keep it somewhere safe, in case you ever need evidence about all your payday loan borrowing in future eg to make an affordability complaint to another lender or a bank or credit card company.
Jamie Donnelly says
Anyone awaiting there dividend percentage email should ring wonga asap as I was told by the woman that all emails have been sent and she put me on hold then come back and said I have put in a request for me to get an email to the admin team which will take 5-7 days..
Yesterday i was told more emails would be sent today but he was obviously not being honest.
Kim says
I was told at 2pm I more emails still to come out. She also put me on hold and then said if not heard by Monday to call them back???? But she told me when I first phoned to say i’ve not had an email that they can’t check anything they can only check they have correct email address
Jamie Donnelly says
Seems everyone is getting told different things it’s very frustrating but I presume everyone who has an accepted claim will still get paid even if they didnt get a dividend percentage email..
Sara (Debt Camel) says
I can understand why people who didn’t get the email feel they can’t be sure of that…
Caroline says
Keep check bank all day! I hope to get paid today for my son bedroom decorations and my partner birthday on Sunday 🤨 I try call them they hang up after 45 mins on phone 🙄
Lynne says
I’m going spare I’m literally checking my bank every hour!
I am so desperate for this money. JUST PAY US YOU ABSOLUTE CRETINS!!
Sara (Debt Camel) says
oh dear, there is no indication that people actually are getting paid today. Checking isn’t going to make the money appear. I know this is incredibly frustrating.
Anders says
It’s not likely to be today, if it was, people would have seen it by now, as it will be paid by BACS, and that usually hits early morning, and people would see a pending payment, if not seeing the money available already.
The email confirming the amount states in the next 4 weeks. I recommend you adjust your expectations that it’s going to be the end of week 4, and then if it comes in sooner, then happy days.
If you’re having debt issues, as Sara and others have said, speak to StepChange, they’re brilliant at helping out.
Ian says
Worked in finance until recently. Had to make several 1,000 payments to clients from their investments, as well as receiving several thousand payments into investments on a weekly basis. It really isn’t a difficult process for a half competent department. I also suspect Iwasn’t on the GT daily rate. Rank incompetence and I would urge people to make noise via which ever channel they choose
Al says
I had a lot of refunds last year – I was lucky to get a lot in before many collapsed, wasn’t expecting anything from Wonga.
That said, being told I was getting money and actually getting it was a really stressful period – my only advice is don’t assume you have it before it’s in your account. Assume it will take 4 weeks. I had some lenders refund within 24hrs and some took almost 5 weeks. I made the mistake of ‘spending’ the money before I got it and found myself short it cash.
In the meantime, why not distract yourself and look at the reports Wonga sent out before the collapse. It’s crazy how they didn’t see this coming and how strong they considered their position.
steph says
It’s unlikely to be paid today, the e mail sent on Wednesday was clear that payments would be made within four weeks.
MFJN says
Once again. There are many many questions about this 4.3%. Calling and holding will only get the same answers as the previous callers and it will ony cost you more money. When someone gets a payment into their account I have faith that Sara will verify and people will know the process is moving on.
Wendy says
Hi
I have just phoned as I have not received the dividend email, checked email and bank account all ok. Was told that they have started to make payments today but these will take up to 4 weeks. Said that email has been sent and to check spam and junk . Requested for email to be sent again and was ensured that I would get the dividend. So have to wait. I am not sure if I will receive email as all sounded very rushed as obviously extremely busy and probably saying the same thing over and over. Going to leave it for a week or 2 and what happens. It’s about a 40 min wait to get through atm.
Kim says
Same response I got and I waited 40 mins Also
Lee says
I still have not received my dividend email so I telephoned Wonga this afternoon. After 45 minutes I got through. Gentleman I spoke to was very helpful and told me to check my spam which I have done. After confirming my personal details he told me I would be getting £109 of my £2542 expected payout. Not great but better than nothing. He told me would be paid within the next 4 weeks.
Kim says
Lucky you! I was told they couldn’t tell me anything over the phone and they can only check my email address
Lorna says
Has anyone else not received an email with expected payment? I have a successful claim and got all the other emails but not an email about the 4.3p to the £1…..anyone else?
Andy says
Lots of people are missing that it seems Lorna.
If you are -certain- it’s not in your mail junk/spam , please try to be patient it may still arrive later today. All the best :)
Dawn Moore says
I haven’t received my email either Lorna :-(
Anthony Leccacorvi says
I have had no final email I contacted wonga care after an hour . . Had a job to understand him . He said all emails should be out by mon . And then up to 4 weeks for payment . Anyone else not had there last email
LynJ says
Hi,
I have not received an email advising how much I’m due. However, I also didn’t receive the email confirming the last four digits of my bank account. It was only when I phoned them that they confirmed an old bank account. I uploaded the required documents to prove my new bank account; I wonder if the delay is to do with this? I’m assuming I’m due around £220, in line with a £5131 claim value. However, I still have a balance owing. Does anyone know 1. Why my email hasn’t arrived? 2. Whether the £220 will automatically be paid towards my outstanding balance?
Sara (Debt Camel) says
1, No, but you aren’t the only one
2. That is what I expect but not having this email is worrying.
Lyn J says
Thanks Sara (Debt Camel). To be honest, I can’t really call and be put on hold for 40mins+ during the working day; so will just have to be patient and hope it gets sorted within the next four weeks.
Isla says
Still no email letting me know if my claim was either successful or rejected. The only email I have received (apart from the acknowledgement emails from customer care which all go to the regular folder) was my acknowledgement email stating they received the claim on 29 April 2019 and silence since then. I would just like to know so I can stop checking regular and junk folders each day. I have to assume I was unsuccessful but not knowing for sure is a tad frustrating.
Stephanie says
I too am in the same boat as you, i have not received any email stating whether my claim has been successful or not, i emailed them a few days ago to see if they could check but have not heard back from them yet, its is a bit frustrating not knowing either way
Peter says
They aren’t sending email to let you know if your claim was successful or not, those were sent some time back. The email they started sending from Wednesday was to tell you that you would be getting 4.3% of whatever the successful claim was/is.
Isla says
I understand that these emails coming out now are about what you are to receive. Neither myself or Stephanie have received the initial email stating whether your claim was successful or rejected. The emails may well have been sent out to us but neither of us received them. The assumption is that you have been unsuccessful as you have received none of the emails sent out after your claim was acknowledged as being received. It’s just rather frustrating not knowing one way or another. Customer care has been informed but neither of us are hearing back presumably due to high volume of emails they must be receiving.
Marianne says
Not yet had an email so I called customer services. Got through after 45mins on hold to a very nice chap who worked out my claim value and looked into my account.
Emails will be sent out in the next few days so hold tight people who have not yet had one.
My refund is £391 not the life changing £9,111 i am owed but it’s better than nothing . I am sure going to put it towards a deposit on a nice holiday.
Joanne says
Sara I wanted to say thank you for all your help on this forum. I came across your page early last year as had multiple payday loans for about 5 years continually back to back and multiples at one time to pay Peter to pay Paul and bills. I got into debt like many others and was looking for help. Try hank you to you I’ve had good redress from all of the companies and now 4K out of debt and all remaining payday loans that I still owed money to written off. Thank you so much 🙂👌
Sara (Debt Camel) says
Thanks Joanne
Anyone else who would like info on affordability complaints see the following posts which all have template letters to ask for a refund:
PAYDAY LOANS https://debtcamel.co.uk/payday-loan-refunds/
DOORSTEP LOANS eg Provident https://debtcamel.co.uk/refund-doorstep-loans/
GUARANTOR LOANS eg Amigo https://debtcamel.co.uk/how-to-complain-guarantor-loan/
LARGE HIGH COST LOANS including logbook loans https://debtcamel.co.uk/refunds-large-high-cost-loans/
RENT TO OWN eg BrightHouse https://debtcamel.co.uk/brighthouse-refund-complain/
Any questions, please ask below the relevant page, not here.
Anon says
And catalogue, credit cards etc too:
https://debtcamel.co.uk/refunds-catalogue-credit-card/
Tracey says
Hi – what kind of claims can we make against catalogues? X
Sara (Debt Camel) says
See https://debtcamel.co.uk/refunds-catalogue-credit-card/. These claims are slow as they almost all get rejected and you have to send them to the Ombudsman. But if they have increased your credit limit to a very high level despite you only making minimum payments you may win ifyou persist.
Michael says
Sara very quick question barclaycard gave me a credit card with a 13k limit I was only earning 21k a year at the time do you think there’s an affordability claim there ?
Thanks michael
Sara (Debt Camel) says
That sounds like a lot… did making the minimum payments leave your struggling and getting deeper into debt elsewhere? If yes, read https://debtcamel.co.uk/refunds-catalogue-credit-card/ about how to complain.
These complaints can be very slow, if you still have problems, think about talking to StepChange for a debt management plan while you complaint goes through: https://www.stepchange.org/how-we-help/debt-management-plan.aspx
Lisa says
Hi Sara
What is “Funds retained to discharge future expenses” on the Wonga trading account?
Sara (Debt Camel) says
The money they need to keep the administration going until all the distributions are made, your credit records are updated, final report is issued, statutory reporting, and the company is finally liquidated. This isn’t quick. Some of it won’t benefit creditors at all, but the administrators are legally obliged to do it.
tony says
We all need to donate something to Sara and debt camel, most of you would never have even known or got any money if it was not for her advice , I know she doesnt want it but we all have to help somehow to make sure she keeps this site going for future people who have debt problems
Sara (Debt Camel) says
Please make a small donation to your local Citizens Advice or foodbank!
And feel free to share any of my articles on Facebook, that would be a help to me.
DAwn says
Sara you have literally saved my life. I only found this site recently, since reading through all the articles I have stopped gambling (used the ban thing), have emailed all my debtors and sorting everything out, and I am actually sleeping at night. I can not thank you enough. You have changed my life x
Sarah says
A simple thank you just doesn’t seem enough!
I’ve only recently discovered this site and it’s literally helped to turn my life around :) brought positivity., helped me admit to myself, made me not feel so alone or trapped. Shown me a future!! And given me hope
Part of me wants to shout from the rooftops telling everyone about debtcamel but part of me fears we’ll give Sara a mental breakdown lol
Dee says
For those who think it’s unreasonable to ask the government to bail out the victims. I think it would work out to be 0.3% of what the government bailed out RBS for. None of the rich bankers had to sacrifice their big bonuses. I’m a tax payer and the majority of people who took out these loans were in work. I’m not happy to pay for certain things by the government but I just accept it. Rich 65 year olds getting items for free when there are elderly struggling to put on electric.
Sorry but the government need to take action.
I have never claimed PPI, but I feel so strongly about this Wonga situation because it was a terrible cycle which has left me in a black hole since. I want justice for myself and everyone else out there who had no where else to turn in during a time of need.
If I do manage to succeed in some sort of justice for us all, I know that it would put me in a position where I can help others and be a better less stressed person.
10,000 signatures with a response from parliament would be interesting enough to be honest and I’d very achievable.
Sara (Debt Camel) says
I think the government should pay as it is their regulatory failure that allowed Wonga to mis-sell these loans.
But I really don’t think any comparison with RBS bailout costs – which are much disputed – helps your argument in the slightest. I suggest sticking to the facts about Wonga and payday lender regulation.