The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors, including all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- the loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just are delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Paul says
Had email asking for account details and proof of ID today, uploaded both but do I need to log into Wonga. … as originally told it would be sent to the original bank account I took the loan out! starting to get abit confusing now as cant get into Wonga account!
James cook says
surely debt camel or some national newspaper can seek this percentage 😂 the papers were quick to report on Wonga going into admin !!
Sara (Debt Camel) says
It will be known in a few weeks. Until then I expect the administrators will say that they do not have the final number. Newspapers like facts, not speculation!
Paul j says
Hi Sara, I’ve not had any contact from the administrators since September when they confirmed my accepted redress value. My acc no/sort code have never changed. Presume I should just wait for now?
Sara (Debt Camel) says
yes
Yvonne says
After the hell this loan created, I really want to know how much they are going to pay, I understand that only a small portion will be paid, but is it really so hard to let us know? Fingers crossed for an update email shortly
Sara (Debt Camel) says
I expect you will get the update email very shortly before the money is paid.
Is it hard for them to tell you earlier? Well it’s not technically hard, but it will generate another few hundred or thousand emails of phone calls, which they have to handle and that costs money which lowers the amount to be distributed.
Sarah says
So just to clarify – we are looking at a percentage of the interest paid? Not the overall amount of loans taken.
Anthony Leccacorvi says
So that’s interest and compensation. My total was 10400
Dave says
Yes just interest and earlier fees paid on loans
Emma says
Think I’m just going to unsubscribe from this post as people aren’t posting useful information. Administrators have made it clear payment will be the end of January and that we will find out the percentage at the same time. All the useless comments or uneccessary. This feed was helpful in the beginning with finding out how to process a claim and when people received updates it was good to be kept updated. Everything recently has just been a waste of time reading. Thanks Sara for all your help.
Wendy says
I feel it will be the end of January as planned. Even though I would like the extra money ASAP, as I am feeling the the January blues !! But my plan is whatever the amount is, my redress amount is just over £2,600 so whatever I get whether £50 or more is going towards my deposit for my holiday. Be nice to get £350 for the whole deposit but wait and see !!
Sarah says
Is £2600 the amount written in the email from Wonga? I haven’t had mine yet.
Sara (Debt Camel) says
Sarah, you need to find out what your email said. Asking other people what theirs said is pointless!
Wendy says
Hi Yes I had mine email back in October.
Sarah says
Yes I know – and I have asked them for it as I’ve not received it – but I’m curious if the figure in the email is what we are working out our percentage from. There is a lot of mixed info on these boards.
Sarah says
Hi Sara. They came back to me and my amount is £8000. Judging from the tone of the lady on the phone, I think this is one of the larger ones?!
Wendy says
Yes the amount is what it is and I will just wait!
Becci says
Sarah – there is no way anyone can work out the percentage we will get. Every person here is just guessing at the percentage.
Terry says
The amount the percentage will be calculated from is shown on the email you have received (if at all) stating Accepted claim etc: Loan X y and z : interest total: xxx followed by any deductions from previous claims made prior to administration – last line is a 8% statutory additional amount added to your successful claim and then a total figure. this figure at the end is technically what you would get had there been enough money but yes, THAT is the figure your claim at the percentage which will be shown closer to 30th Jan, is calculated on.
Not trying to make anyone happy or negative: based on similar cases like wonga/admin: typically the return IF any at all (it’s possible there will be no money left to pay the customers after all other priority debts) would be between 1% and 20% and much more likely to be something amongst the lines of 10% or less.
We’ll have to wait and see :)
LilyLily says
I understand everyone’s anxiety about the percentage compo, it’s just being human in these incredibly difficult financial times. And some money back is something, and something is better than nothing. Most people, in ordinary jobs, retired,students or out of work are struggling to get by under the social pressure of not having certain things let alone feeling inadequate when unable to cover basics such as rent, food, heating whilst covering fluctuating costs of taxes, travel, clothes. I dont think anyone could be blamed for being drawn into an offer of a loan when desperate, when other avenues of funding aren’t available. It’s that “no choice” option that preys on those who dont have the credit scores or finances to access low interest loans etc. From this perspective, these companies are leeches on the backs of those who are most vulnerable. It’s music to my ears to see their demise. I was caught in this cycle for 8 years after my partner was diagnosed with cancer at 38 and lost her job. Everyone here has their story. That’s what they targeted. But it’s not the fault of the administrators, they are doing their best to sort out a reasonable and fair distribution across creditors. I hope whatever the percentage return, that it brings a little relief to everyone. :)
Sara (Debt Camel) says
No statement from the administrators as yet.
Paul says
Still don’t know how to send a copy of my bank details and photo ID as was requested yesterday, got into my Wonga account where it says use kite….. can anybody help please!
Sara (Debt Camel) says
Phone them up tomorrow.
Paul says
Yeah think I will, I hope it’s not a nightmare to get through to them!
Stephanie Crane says
I did the same but ‘kite’ wouldn’t allow me to continue.
I emailed Wonga with the attachments but heard nothing so have no idea whether they received it or whether it will delay my payment from them.
Andy says
Will will get our settlement amount same time as we get told percentage, doubt we can appeal it, it will be what it is,
Gemma says
Of course you won’t be able to appeal it…..once it’s been issued to all who’s due compensation there will be nothing left to appeal for!
Ash says
I am in a dmp and my dmp provider have removed wonga from my creditors saying they have been informed by wonga that they will no longer be collecting any more payments.
Shannon Vee says
I got an email with a link to click on to leave my bank details
Laura says
Same here. Ridiculous to be asking for it now!
Rose says
I had changed banks, so it was well worth figuring out how to get into the account to update it
Ross says
I have also had this email over the weekend. They already had the correct details on the system. This sounds to me like stalling tactics, either that or complete ineptitude.
Paul says
Phoned Wonga this morning explained that I tried to send my details then told them that my bank account and sort code was still the same as when I took the original loans out, she said don’t worry about sending bank details then as they will still have them, is this correct or just a ploy to not get you to send them in as I’m starting not to trust them?
Andy says
I have exactly same issue, what number did you call, as I cant seem to contact them,thanks
Lesley says
There were several articles from October that state the administrators have only set aside a compensation fund that would cover 10% of the actual deficit owed. Most customers are expected to get less than 10% of their claim.
https://www.google.co.uk/amp/s/inews.co.uk/news/business/wonga-claim-payout-update-loans-mis-sold-refund-compensation-657713%3famp
GimmeMyMoney says
All customers will get the same percentage.
Sarah says
How do you know ?
GimmeMyMoney says
Because what else is an administrator going to do? Give anyone with a surname ending in R 15% and everyone else gets 3%?
Dave says
Great answer! Haha
Sarah says
Good sarcastic reply but we don’t know anything unless it is confirmed. They could say it will be dependent on what year the loans were taken out due to the higher interest in the beginning. Had you considered that?
Sara (Debt Camel) says
NO THEY WON’T. Legally all unsecured creditors are treated the same. It doesn’t matter if you are the self-employed gardener they haven’t paid, the Finacial Ombudsman, a brand consultant that helped them with their website, you had an agreed redress from a final decision at the Ombudsman for 82 loans over 8 years after complaining 3 years ago or you had 6 loans over a year and only complained in late August. Everyone will get the same percentage.
The higher interest Wonga used to charge means that older claims may be larger. And older claims will have more 8% interest added. But they will all get paid the same % of their assessed claim in the end.
Bank Details says
I have just checked my email and it clearly states, you do not need to contact them if account number hasn’t changed (they put last four digits of acc on the email). However, they advised to log into acc to check full account details and I remember I was unable to do it back in October (although I knew my log in details) , so I had to call to confirm.
This email was sent to me on 24/10. By the way, it says ‘Please complete this within the next 21 days.’ So, I guess 21 day wording is just a standard template regardless of when the email was sent October or Jan.
GimmeMyMoney says
It’s worth bearing in mind your sort code may have changed. A number of the larger banks had to ringfence some sort codes under FCA regulations.
Daniel says
Finally after waiting 2 years I’ve had an email to say I am due a refund of x amount. But wont get that amount only a percentage. At least I’m getting something.
alexander King says
im starting to worry as heard nothing back . Just sit and wait and when it does come through whatever percentage is a bonus I guess
Sara (Debt Camel) says
Have you not had reply saying if your claim has been accepted?
alexander King says
yeah and updated bank details just heard nothing since .
Sara (Debt Camel) says
that’s fine, sit back and wait is the only thing to do.
Sian says
I’ve had the same I had an accepted claim and then the amounts I borrowed and there accepted amounts this was in October I’ve heard nothing since I updated my bank details eith tho
Su says
I don’t know about anyone else on here, but I had to change my old bank details to new in my Wonga account a few months ago…fair enough. Did that. Checked several times with my account that the change of details had taken…they had. Fine. But I’ve since had two further emails (from Wonga?), telling me that I need to provide proof of bank details, and identity – as they do not currently have my up-to-date bank account number on file, and so will not be able to pay my refund in at the end of January…. Has anyone else received these emails, as I’m finding this highly suspicious since I ‘did’ change my details months ago…??
Bex says
Hi there – same problem for me. I have called them today and they advise that the system is automatically generating these emails and if you are confident that you updated your bank details then you don’t need to do anything else.
Su says
Thank you for checking on that for us all, Bex 😊
John says
Hi Su, changed my bank account a few months ago on the Wonga site and got an email yesterday and all was fine, thanks
Stephanie Crane says
Yes, I also managed to change my bank details on the site and have checked since and they still remain up to date.
I also had an email asking me to attach i.d. i.e. driving licence and bank card (with the long card number covered) as proof but had to do so through a link which I downloaded from Google Play but it didn’t work so goodness knows?!
Also, my bank card is Natwest and they don’t show the 8-digit account number on so hoping they’ll go by the details on my Wonga account.
Su says
Hi Stephanie, Bex above has checked with Wonga on the phone for us. Apparently this is a generic email sent by Wonga automatically to all claimants, and according to the phone call she made to Wonga on our behalf, if we successfully managed to update our bank details a few months back we should be fine to ignore this email 😊
Stephanie says
Many thanks, so wish I’d seen this website a lot earlier, very informative and comforting to know we’re all in a similar situation.
Mark says
Does anybody know if wonga will pay you through the account number and sort code? Or just by the long number on your card? Just that my long number is from an old card that is on my account. But sort code and account number remain the same…Thanks
Sarah says
Definitely by account number. I have it on my email and also I asked them directly today on the phone.
Yash says
I can confirm what Sarah has said.
When they asked for bank & proof of bank details they only wanted my acc & sort codes
Sara (Debt Camel) says
I have deleted a number of comments that all appear to be from the same person, using different names and invalid email addresses.
I am sorry if a comment from you got caught up in this by mistake. I don’t mind what you call yourself, you don’t have to use your real name, but it’s best to use a valid email address!
Ian says
I was hoping somebody could help. I had an email in September stating that my claim was partially upheld for around £5000. I am fully aware that I will get substantially less than this and anywhere close to £500 would be amazing. My question involves bank details. As lots of people have mentioned I also received the generic email to update bank details if there were problems. My problem was that I no longer have a UK account so I spoke to customer care at wonga and was told to update bank details for my non UK account, ISBN number etc. I did this and I received an email confirming they had changed followed by an email asking me to upload them etc etc. This cycle continued. Just to make things even more of a pain the email address that wonga have is no longer valid as of two weeks ago so I have no idea where I stand with them in terms of bank details. Can anyone offer any advice? Perhaps a number to call?
andrew ford says
sara, this is very similar to my message(s) i am still searching for the correct number to contact them to check bank details
Andy
Tony says
Morning Andrew
I got through in 2 minutes on this number
Try 02071388330
Regards
Tony
Julia says
I have just spoken to wonga will be told week commencing 27th Jan what the % is with any refunds in our accounts on the 31st
Lu says
Wahoo only 20 more days until we find out…
Jeanette says
Thanks for the update Julia
Valerie Harber says
Thanks for the info
Fingers crossed for everyone
James says
Hey, I’ve just got off the phone to wonga and let me summarise what they told me re. payment:
Payments will be done by 30th January 2020.
They will send an email out to each claimant before the money is deposited.
They said that I should expect the email w/c 27th January 2020.
So I reckon email a couple of days before the money is paid. Not much time to argue about the percentage. Oh well.
Sara (Debt Camel) says
Same as Julia was told – that’s good.
It is not going to be possible to argue about the percentage. It is what it is. It will be absolutely right to complain that you have been let down by the UJ regulatory system that allowed you to be mis-sold loans and then has not enabled you to get proper compensation – but this is not the Administrators fault!
James says
Oh right so I guess I’ve gotta accept the money they pay me when it’s paid. I wasn’t gonna argue it to be honest, just having something back from all those years of complete carnage is something I’m grateful for.
Annonymous says
Yes they only have x amount of money… it’s administrators not Wonga… they will divide it fairly… there will be no chance to go back and complain.
But also consider some of us will be getting much less than our redress… some have redress figures into the double thousands… it will be a flat rate percentage split across the pot… easy math really.
Sarah says
Do you think there is a chance the date could be put back, or are the administrators on track? Or is this not legally allowed anyway?
Sara (Debt Camel) says
Under Insolvency law the administrators have to distribute money to creditors within two months of the last date for making a Claim, which was the end of September for Wonga.
But earlier this year the Wonga administrators got permission from the Court to extend that to four months – that is where the end of January deadline comes from.
Any further extension would require another application to the Court. It’s not impossible but it’s not a casual, “oh we’re a bit behind, let’s do it a couple of weeks later” type decision. And there is no indication that an extension is going to happen.
Rachael says
I think the worst bit , aside from the long wait, is that they emailed telling you the amount you were due. And then tell you you’re not going to get that! What a carrot to dangle. Just mean.
I’d rather they’d just told me I’d be getting ‘something’ and not told me the full amount.
Sticks in my throat that £1600 was due to me and yet I’m not going to get that back.
Sara (Debt Camel) says
The administrators had no choice – they had to inform you so you had the chance to appeal.
GimmeMyMoney says
Try over £11k.
Rachael says
That’s awful. I feel so sorry for you! I’m angry enough at my ‘amount’.
Terrible
Jonathan Adam says
Don’t get the maths. £41,000,000 divided by 300,000 at for example 5%?
Chris says
Hi. It’s not £41 million divided by number of people with a claim (300,000 or whatever). It’s £41 million divided by the total value of their claims. So if it was a 5% payout it means their total redress claims came to £820 million.
Therefore there’s only £41 million to pay the £820 million in claims…meaning they can only give everyone 5% of their redress.
If those numbers were right
Vee says
Where did the 820 million figure come from, I thought it was around 460 million due in redress and 45 million avaliable to pay this, so by my math I thought we could be expecting 9 – 10% of our redress
Chilli bean says
The 820 million is just a number picked out of the air to show how the maths works.
No one other than the administrators know how much the total redress amount came to, or how much is available to pay them, and even they may not have the final figures yet.
I wouldn’t bother speculating. A hell of a lot of claims will have been processed since the figures they released in August.
Chilli bean says
If the total value in claims and other unsecured debts is say, £820million, but the total amount of money available to pay them is £41million, then that works out as a 5% payout.
So if your claim was £2000 you would get 5% which equals £100 in the bank.
The number of claimants (300000) is irrelevant.
*Disclaimer: Figures are for illustrative purposes only. I have no idea what the actual figures or final % will be.
Elaine Forbes says
I eventually got through to Wonga this morning and mentioned 5% and was told there has been no figure decided
michaelmigliorini says
About two months ago i was able to get into my wonga account and change my bank details to my current bank….why do i still have this forboding feeling that the change wont be noticed for some reason..
andrew ford says
same here, and as yet i have had no luck contacting wonga, just get told if i updated bank at anytime it will be fine, must be a way to check details, but cant find it as yet
Elaine Forbes says
I have been told of redress figure of £7153, it will be interesting to see what I get, what is infuriating I have tried emailing Wonga and phoning them, you get a standard reply email back and today I gave with phone call when I was kept waiting 25 minutes.
I was told before Xmas I would receive an email confirming amount by the 3rd if not the 10th nothing yet
Chris says
Hi Elaine. You have been told your redress amount. That’s all they have been able to tell you and all every one of us has been told.
We won’t find the amount we’re going to get of that until w/c 27th jan from what I read on here.
We are all in the same boat. (Hopefully not a moneyboat…)
Elaine Forbes says
Why bother giving you a redress amount and in the end it’s nothing like
Chris says
Think they have to do that by law. Since they’re the administrators and nothing to do with Wonga directly.
Sarah says
Nobody knows. But even if you get 5%, it’s still £357 more than you have now :)
Paul says
Well I got through to Wonga yesterday and was told that if my bank details were still the same I didn’t have to send in photo ID and bank details… I asked why did I get the email then and they said it’s automated and everybody gets one!…. but today I find out apparently I’m on a list of people who have not sent in the correct details, I’m starting to think the administrators are trying to make it awkward for people to receive there refunds as not really sure what is actually going on with them, so I’m thinking of contacting the FOS tomorrow as feel the administrators are trying to put people off from claiming!!!!!
Sara (Debt Camel) says
FOS have no jurisdiction over the administrators.
Arran says
Hello yeah I got a email saying if I have the same bank details ignore the message .. I’ve got a feeling it’s not going to work
Teddy says
I’m looking forward to w/c 27 January 2020. Can really do with knowing how much i’m owed.
How do I log into my account?
Sarah says
I’ve not been able to log in for some time. I am assuming they have removed access to the main log in area.
andrew ford says
several of us all in the same boat,just hope we get paid
Claire says
Are there any updates as to when the loans will be removed from our credit files?
Sara (Debt Camel) says
No. At a guess in Feb/mar.
G thompson says
Hi guys i know my chances may be slim but my last loan was 4 years ago and its now affecting a mortgage application. Have i got any chance at all of getting these entries removed on my report ? This site and all comments made is so helpful and just hoping to get advice with regard to credit report. Its payday uk and wonga
Sara (Debt Camel) says
If you didn’t make a claim to Wonga, it’s now too late. You can still put in a claim to Payday Uk.
Did you default on these loans?
G thompson says
No i didnt default on any just desperate for advice getting these off my credit report
Sara (Debt Camel) says
It should be possible to get a mortgage at an OK rate with payday loans that old if they were all repaid on time. Go to a good broker, not direct to a lender.
Emma says
I had this email response from Wonga with regards to credit report.
Thank you for contacting us.
All loans that have been accepted as part of your redress claim value will be removed from your credit file. Please note that, due to the volume of claims, this will not be immediate.
Wonga is aiming to have it’s customer’s credit files updated by the end of the administration period.
All credit file related queries will be sorted out at the end of the administration process ( which will be the end of January 2020 ).
Regards ,
Customer Complaints
Melissa says
Mine was removed from my credit file a few days ago. However I had also raised a dispute with the credit reference agency via totallymoney, I’m not sure if this made a difference because totally money emailed me back to say Wonga weren’t making any replies to disputes
Harry says
They should remain on your credit file for a minimum of 6 years
Lu says
They will be removed by wonga due to irresponsible lending. This would be mentioned within the email. Just keep looking at your past loan account history on your file. I use clear score its a very simple website to follow.
Sarah says
I got an email this morning asking for my bank details and ID. I’ve sent it in just to cover all bases (not that there is any proof they’ve received it) but given I’ve spoken to Wonga on the phone and they never mentioned needing my details (they have never changed) I’m assuming everyone is being asked for these details as part of an automated process ?
Dave says
I was told by email last August my claim had been accepted, ( i had about 30 loans with wonga over 3 years!) but they did not give me any figure? Do i just wait for the email and amount by end of jan? thanks..
Sara (Debt Camel) says
You should have been sent an email with the details, including what they assessed your claim at.
Dave says
No email Sara, can i still contact them to ask for a figure?
Sara (Debt Camel) says
yes, or just wait and see what you get!
Antony says
I am owed approximately £1700, be lucky if I see £40 back, hope people aren’t expecting lots of money at the end of January, think low and if it’s a lot higher you won’t be disappointed
Lynne says
I’m owed £13K and as it’s January and I’m really struggling anything would do at this point!
gareth says
I read that the total redress amount is £460m, with a pot of £41m available for claimants. Apparently claimants are expected to receive 10% of their redress claim value.
Looking forward to an update on W/C 27th.
Good luck everyone.
Alex says
That would be nice but I think this is the figure that was quoted at the end of August, I expect the additional claims submitted up to the end of September will affect this.
gareth says
True, but not heard anything to the contrary since the articles were published. Guess we will have to wait!
Laura says
I’ve just googled to see if any updates on this, I guess looking at this thread lots of us still in financial difficulties, I was owed £1200 so I guess ill see about £120 of that if I’m lucky. If there is anything to be learned here for me especially its to live within my means. plan ahead and budget based onmy income, hopefully we will all received some of the refund and never have to depend on pay day loan companies again :(
Stuart says
That is definitely the lesson to learn and to be honest I myself was kicking myself for not realising it earlier
you (I) should never have lived ‘outside of’ your means anyway as it were. this isnt aimed at you personally but just because Apple brings out a new phone doesnt mean you have to have one, you dont NEED cable and a flat screen TV, it’s better to buy a cheap 2nd hand car than getting into some ridiculous finance deal where you dont even end up owning the car at the end anyway yet they string you up for £400 a month .. theres plenty of examples
dont be beaten into submission by merketing departments and advertising, live your own life within your own budget. be honest with yourself when making the budget, do it accurately to the nearest pound and live by it.
2 years of doing that now and i’ve gone from about 8 grand under to a predicted 6 grand up by the end of this year. goes to show it’s definitely possible
Antony says
Oh we can all learn from it, if I get £50 it’s better then nothing, I am in a debt management plan now and will be debt free in less then two years, no more payday loans, credit cards and overdraft will all be gone, someone at these companies have made millions out of us all and got away with it though but just closing the companies down
Elaine Forbes says
They shouldn’t be allowed to get away with it, they gained and now we can’t even get back what we’re entitled to
A says
Hi Sarah
Just a quick one, I have been accepted for redress by the Wonga Administrators – no details on which loans have been accepted (all paid off). Can I ask about Credit Report entries? It states on the FAQ that they will be removing some entries and I know a fellow Wonga victim on this comment thread has stated that they have received some assurance that atleast one of her accounts will be removed from their Credit Reports. What do we do when a company goes into Liquidation/Insolvency etc and credit entries remain? Can we apply to the Credit Reference Agencies themselves? I may have one or two entries removed by the administrators but I cant go back and argue that I want them all removing can I? There doesn’t appear to be an appeal process here. I don’t want the money – I want the black mark removing.
Similiarly for QuikQuid – I dont have an active claim open with them as they liquidated before I could get a chance, I don’t know how would go about removing a credit report entry for them.
Sara (Debt Camel) says
So far as I know, the Administrators will be removing the entries for the loans they are refunding.
And you will be able to put in a Claim to the QQ administrators where the same should happen.
Ian says
Cant see why people are happy at gettin 10% these sharks screwed us over big time im gutted myself to be honest
Alex says
Well said mate! I wonder if Wonga would’ve allowed us to only pay back 10% of our loans, suppose it’s too late to find out, definitely for the best!
Lynne says
Yeah we’re all gutted. And people saying stuff like ‘you’ll be lucky to get £50 back’ are just making things worse to be fair.
GimmeMyMoney says
They also don’t know anything. Unless of course they work for GT.
James says
Look the bottom line is yeah Wonga lent us money which we couldn’t afford to pay back, it screwed us financially, we got stuck in the dreaded pay day loan cycle and we’re all getting hardly anything back compared to our estimated claim value, but at the end of the day, we borrowed the money, we agreed to the terms and I think I’m lucky to be getting something back whatsoever. It took me years to climb out of paint two and a half grand each and every months for more years than I want to remember. But at least there’s something, I view it as more like recognition that these companies did wrong and now one of them is having to pay for it
Yash says
Well said James
Stuart says
more than one of them.. quick quid has gone under as well
James says
Well I dunno, it just seems like the narrative is going around and around and I think maybe I need to stop reading these threads. Like everyone, I’ve been waiting for this for blinking years and there’s nothing that any of us can do now apart from wait. I hope we all get something marginally representative of what we’re owed
James says
One thing that I have learnt from my whole pay day loan experience is that it’s very easy to get into debt, takes ages to save and seconds to spend and if I was to ever borrow money again or get a loan, I’ll think long and hard about whether I should do it and if I’m able to afford to pay it back. I remember telling Wonga that I was seriously ill at the time and they need to stop lending me money. Their response was ‘Well you’ve still got a job, right…?’ They literally didn’t care about me or my health, all they cared about was my ability to pay back the loans. Totally unethical!
Martin says
Luckily I am no longer in a desperate payday loan mess. When I look back and that very dark couple of years, I can’t believe I thought I was the only person going through that hell! The constant worrying and lying to family and friends, worrying in work every time my phone rang thinking it was Wonga or another lender chasing me – even though I begged for a an affordable payment plan from them. What really p*sses me off is that every single payday loan company is guilty of exploiting people in desperate situations. And this went on for years! The amount of people affected in the millions, that amount of people in the same mess I was in! These companies using dirty and threatening tactics And this happened under the watchful eye of the FCA! how is that possible? They allow these sharks to operate in the U.K. and then not allow people to have a compensation scheme. What ever section of the FCA handled payday loan companies some managers need to be sacked! Because they failed to conduct and authority.
James says
Thanks for your response Martin, I identified with loads of that. I used to worry all the time, thinking one of those companies would ting my office landline and my manager would pick it up, in fact that did happen once! The amount of stress I went through and the amount of bail outs my mum had to do. Yes it was a very dark time in my life, and I’m glad it’s all over with now. Not setting up a compensation scheme is pretty low, one of the others for me; the money shop has set one up thankfully, but who knows what kind of difference that’ll make. I swear those loans are like a drug addiction, once you have one, you get trapped in it and you end up getting deeper and deeper until you hit a ‘rock bottom’ and default or something. It took me many many years to fully pay wonga back, let alone all the others. Scares me the amount of money I’ve paid in interest!
Martin says
I’m glad it’s all in the past for you James! And these companies are slowly diminishing with a big thanks to this site! Take care dude and wishing you all the best with your financial future! 👍🏻
Sarah says
Great posts, guys. It really resonates.
Ian says
Wonga prayed on the vulnerable and people with poor credit rating they openly flaunted the 2000+% interest what i found difficult to swallow if i borrowed £1000 interest with banks 5-10% i would always pay the monthly payments but because of bad credit rating they wouldnt lend, in steps good old wonga eh it was either them or bancruptcy how the hell didnt the fca or government see that this firm was ruining lives or did they just turn a blind eye because they were getting their cut aswel! How were they allowed to charge 2000+% where was our protection from these sharks and now we cant even get what we are owed people used wonga knowing the rates but had NO other options.
James says
True, if I remember back at the time, I didn’t have any other options, that’s why when one pay day loan company started refusing, I’d go on to another. At one point I had like 6/7 on the go. What bugged me was that I was paying tax to the government on my wages and then I would be paying another “tax” to wonga in order to have money on pay day. If I didn’t loan that month I would be left with probably about £4, so I was trapped. There was any protection for people like us at the time.
Chris says
I was accepted for a refund of 2600 and the next day they went into administration. The email I got a few months ago says I was accepted for 1900 but would only get a percentage. Is there any truth in the news article which says everyone is going to get the same 118 pounds? Look it up on google, would be a bit rubbish
Sara (Debt Camel) says
I was accepted for a refund of 2600 and the next day they went into administration.
This 2600 was accepted by Wonga at the time? In that case you can challenge the £1900 you have been told.
Is there any truth in the news article which says everyone is going to get the same 118 pounds?
I think they were saying that maybe the AVERAGE payout, not that everyone would get it.
Shannon Vee says
It didn’t say that it said “on average each customer”
Would receive £118
Nicola says
How to a go about changing my bank details can’t log in to wonga anymore need to change my name as well because bank under different name now
Sara (Debt Camel) says
Email them at customercare@wonga.com or phone 0207 138 8330.
You are probably going to have to send them photo id such as a passport or driving license in your new name.
Nicola says
I don’t have photo I’d I have only recently got married. Only thing I have is my bank card and a few bills
Sian says
I have also changed my name. My bank account no. and sort code are the same though so I haven’t worried too much about my name being different. Friends with my account still registered from before I got married pay me with the old name. As do work actually!
Nicola says
I think I still have se sort code and account number as I used for wonga just new car because oold one expired thank you
Adam says
Just had another email through double checking bank details are correct one final time. Still says end of Jan when the payout will be, no specific date given. Just to keep you all up to date
Dave says
I hope for everyone we get back a decent amount , not long to wait now.
I was one of the lucky ones as I had a payout from QQ 2 weeks before it went bust. Also had one from Sunny Loans. 3 weeks ago.
Settlement figure for Wonga is £11k so maybe a bit back end of the month.
Im just using this all as a bit of a life lesson really, borrow responsibly. If in trouble finacially talk about it to both lenders and friends and family. Help is out there.
Good luck everyone!
Yvonne says
I have just spoken to wonga
Emails will be sent in the last week of january ( monday 27th onwards) with payment totals and money should be recived at the end of that week
They wont give any details out before then, so not long before a disappointing email pops up … Something is better than nothing…..
Maria P says
i have not heard anything since initial email guessing computer says no
Sara (Debt Camel) says
Did you put in a Claim? Did you not get an email with the result of that claim?
James says
At the bottom of my email that breaks down the accepted claim value, it states that I have six loans which have been rejected from the accepted claim value, these have an interest total of £280.53. Do you think that wonga may have deemed these six loans affordable or something? I paid these six loans off in full, so I haven’t left owing them anything.
Sara (Debt Camel) says
It sounds as though those loans were rejected. It’s pretty normal for the first few loans to be rejected especially if they were smallish. the Administrators were trying to decide if wonga should have realised the loans were unaffordable from what they knew, not whether they actually were unaffordable for you.
James says
Ok, well yes they were for sums like £30, £50, £80. But there is an £480 and a £311. Oh well, is it that the loans which are small, like under £100 don’t count? That’s a bit unfair, especially if you have loads of smaller ones. I guess only having six rejected is better than having dozens.
Scott says
Has the log in page for checking personal details now disappeared? I did change my bank account details back in October and it seemed to have worked. I just wanted to double check before payout.
Teddy says
Yes, ‘log in’ page has disappeared.
If your worried about Wonga not having your correct bank details, try contacting them to check:
email customercare@wonga.com or phone 0207 138 8330.
andrew ford says
complete waste of time emailing, done it every week since october, no reply forth coming and the customer service dept is next to useless, feel sure i updated my bank details, just have to wait and see i suppose
Scott says
Hi thanks for your reply. I received the standard email today (Jan 10th) stating they will be in contact in due course. It had my correct bank details on.
Anthony says
Hi all, bit of a general question really. I logged a claim and got the standard “thank you for submitting your claim blah blah” response. I then got an email about updating bank details etc. which I did.
This was a couple of months ago and no other contact has been received.
I have seen that other people have been told values and how much their redress total is, but I have had nothing since the email to update my bank details (probably early November).
Does this mean that my entire claim has been rejected or do I just need to be a bit patient and hold on until the end of January?
Thanks
Sara (Debt Camel) says
You should have received an email saying if your claim was accepted, if so for how much, or rejected.
Try contacting them to check: email customercare@wonga.com or phone 0207 138 8330.
Mike says
Hi,
Received the email last year asking to click on a link to claim the redress but haven’t heard a thing since. Not sure if I’ve been successful or not & i know I’m not using the same bank account as previous.
Can anyone suggest what I should do?
Thanks
Sara (Debt Camel) says
You entered your details on the Claim page? How many loans do you think you had?
Mike says
Evening,
I believe I did but was around September last year. Think I had half a dozen. Worth calling the number?
Sara (Debt Camel) says
That sounds a bit marginal. You may have had 1 or2 accepted for a refund, possibly none. And in the end you will only get a small amount of the interest you paid on the loans being refunded. Up to you if you think it’s worth the effort to try to find out the exact situation.
Vanessa says
Hi Sara,
I have a problem with my claim, they said that my claim has been assessed at over £5k – I know I won’t receive that, only a small percentage. My bank details never changed and I have informed Wonga, I uploaded documents they requested via a link they sent, I was then informed by a representative over the phone that my documents have been received, I now again received an email saying they have not received my bank details, this is going around in circles. I am really scared they are using this to avoid paying me altogether, is there anything I can do? I just emailed them my bank details again but not sure what else I can do.
Vanessa
Sara (Debt Camel) says
you could phone them up? it may be you have just received an automated email in error.
Sarah says
I had the same thing. Just ring them and ask. There was no issue with mine. Eventually I got a confirmation email. I’m sure they’re just exceptionally busy and there’s an inevitable few hiccups along the way. They’re not trying to trick anyone.
Andy says
Sara, it’s not that simple, they just fob you off, witj6, if you updated them that’s fine, not very reassuring, when keep getting mail saying g need to update and you have no way of checking
Sophie says
I updated my bank details a while back, and like several people on here I was about to go back and check they’d been updated, however it seems there is no longer a ‘my account’ access on wonga page?
Sara (Debt Camel) says
that’s right.
Ross says
I’m getting the exact same email with regards to bank details. I’ve twice uploaded documents to satisfy the email, asked them to email me to confirm receipt of said documents and also tried phoning to confirm (can’t get through). I’m not normally sceptical or one for conspiracy theories but I’m starting to think that they’re doing everything they can to minimise pay outs.
Jade Viles says
Hello everyone
So I followed the link and submitted photo of bank card and Id. Clicked upload and that’s it I guess. No confirmation or anything? Has anyone else had that ?
Steve says
I had confirmation about a week after submitting bank details. I submitted my new bank’s details last November.
Richard Barter says
I’ve done it twice now as I recieved the email twice a few days apart. No confirmation, the items just goes from 10 to 8 then I close the page! Fingers crossed it’s not a blag!
Jade Viles says
That’s exactly what I got just went from 10 – 8 and that’s it. I’ve taken a screenshot just for my cover
Gill says
Yes when that happened to me a couple of months ago I followed it up with an email to ask if they had received it, and they had. Strange system, you would normally get an acknowledgment message at least.
Laura says
Did you Guys sign in when you were trying to do that? It’s not user friendly at all! I can’t remember my password and of course main website access it removed so can’t reset it. Sent two emails but of course didn’t get a reply yet!
Richard Barter says
No i didn’t have the right passsword but the upload option is there without downloading so perhaps not necessary? Fingers crossed it’s done!
mrs stephanie says
hi sarah ive since heard from wonga and have been told ny claim has been assessed and im due for refund although they have not said what i will recieve except it will be considerably smaller then what ive been awarded i dont know what to do do i just accept what they pay me or can i refuse it and do something else like hold out for full amount i have no idea what i should do please give me some advice .
Sara (Debt Camel) says
No one will receive the full amount of their refund. everyone will get the same “considerably smaller” percentage. There is not enough money to pay more…
So there is no way you can refuse to accept this and hold out for the full amount.
You can contact them ask what you have been awarded or just wait.
Mike says
I have just received an email off wonga saying that I will receive another email near the end of Jan stating how much I will be getting and it will be paid just after. I would check your emails and spam folders as I would assume others would receive the same email. It also tells you what bank account is registered so for everyone that is worried they don’t have the right bank details on file. This should provide you with whether they have changed or not. Suppose it’s now just a waiting game. Also I just want to thank Sarah for setting up this page and helping us out when needed. Fingers crossed we get a surprising outcome now.