The administration of WDFC, the legal company who operated the Wonga brand, was completed in August 2020.
The company was finally dissolved in December 2020.
See Companies House records for details.
Background to the administration – rising complaint numbers
A payday loan is “unaffordable” if repaying meant you had to get into more debt, by borrowing again or getting behind on bills or other debts. So you may have repaid all your loans but still have a good claim for a refund of the interest you paid.
When Wonga went under there were over 200,000 people with current loans from Wonga – many of them had a good case for the interest to be removed from their balance so they only repay what they borrowed.
The Administrators proposals set out the reasons why Wonga went into administration. These were the increasing number of affordability complaints, especially from Claims Companies, and the decision by the Financial Ombudsman that FOS could look at loans over 6 years old, going back to 2007.
There were 24,000 affordability complaints awaiting a decision by Wonga and 9,500 complaints against Wonga with the Financial Ombudsman when Wonga ceased trading on 30 August 2018.
Details on the Administration
The Administrators have made various progress reports (available from Companies House) and statements during 2018-20:
- in October 2018, the Administrators published their Proposals, detailing how they planned to handle the administration. Creditors voted to approve these Proposals.
- progress report to end February 2019;
- Witness Statement in April 2019;
- progress report to end August 2019.
An online claim page was set up in April 2019 for Wonga customers to submit claims for refunds. The deadline for sending in a claim was 30 September 2019.
The Administrators assessed all claims using an automated tool. This took account of:
- all loans, including those over 6 years old
- how large a loan was compared to a customer’s income;
- how often someone borrowed without significant gaps;
- whether there were indications of hardship such as missed payments;
- if there is a balance outstanding for the right of set-off.
Where it decided one or more loans were unaffordable, it calculated how much interest should be refunded and added statutory interest at 8%.
In August 2019 the Administrators starting sending emails to people saying whether their claims have been successful or rejected.
In September, the Administrators sent an update on progress up to end August 2019. Key points include:
- at end August, 389,621 claims for unaffordable payday lending have been accepted by the administrators;
- the total value of these claims is c £460million – an average of c £1,200 a claim.
- £23m of outstanding loans have been collected. The Administrators say that outstanding loans are being taken into account and given the right of set-off where the customer has a claim for unaffordable loans.
- The remaining loan book will not be sold to a debt collector.
At this point the Administrators were saying that payments would be made by 30 January 2020.
In October, many people with a balance still owed to Wonga received an offer to settle the debt for 25% of its value. This included some people who had made a Claim and had that upheld – the administrators withdrew these offers as they didn’t take account of the refunds owed.
29 January 2020 – administrators announce 4.3p in the pound
On 29 January 2020, the Wonga administrators announced that they will be paying 4.3p in the pound to unsecured creditors. This includes all the 400,000 people who are owed a refund for unaffordable lending.
The administrators have now given the final numbers:
- they assessed 401,202 claims as being valid;
- of these 358,129 are being paid 4.3% of their assessed compensation value;
- the remaining 43,073 also owed a balance on a loan to wonga, so their compensation has been used to clear or reduce that balance.
What happens next:
- the money should be paid within the next 4 weeks. This has come as a surprise as people had been told it would be paid by the end of January;
- loans that are being refunded should be removed from your credit record in the next 6 weeks.
My comment – ripped off by Wonga and now let down by the regulators
The administrators told people they would get “significantly less” than that amount as there would not be enough money to pay the claims in full.
But many people will have been hoping for more than 4.3% and are very upset.
It is not the administrators’ fault there is so little money to be divided between so many people. It is the fault of the regulators – first the OFT and then the FCA – that they allowed Wonga to break the rules saying that affordability should be checked
And now the regulators have failed to ensure that these Wonga victims get the compensation they should have. When a PPI firm went under, the Financial Services Compensation Scheme stepped in and people with PPI claims got paid in full. But the FCA has not extended the FSCS to cover payday lenders.
This isn’t just a problem for the hundreds of thousands of Wonga victims. Borrowers from many payday lenders have been unable to get proper compensation after the lender has had to close. This will apply to QuickQuid, the money shop, Payday UK and Payday Express borrowers as well.
The FCA needs to rethink this and provide a safety net for people who were mis-sold unaffordable loans.
Readers comments – Shock and disappointment
This a brief overview of the hundreds of comments below this article.
Some people are happy to be getting anything:
- “I am only getting just shy of £25 but for the sake of completing a 30 second form it’s not too bad.”
- “I will be getting £79.93 of the £1854.17 I was owed. Better than nothing!”
- “£35 out of a possible £800. I wasn’t expecting much anyway. I’m more interested in having the 25 wonga loans removed from my credit file.”
The administrators had said people would get “significantly less” than the claim, but many people were hoping for at least 10%:
- “I got mine £88.67 – claim was £2057.05 – I was expecting at least a couple hundred.”
- “Claim was 3034, getting 130. By considerably less I didn’t think it would be over 95% of it. That is ridiculous.”
- “To receive £44.10 from a claim of £1023.00 is insulting to be honest.”
- “Owed £1499, getting £63…what an absolute joke!”
- “4.3% is an absolute disgrace. Although people are trying to be positive they shouldn’t have to. The people who made all the profit here would spend the biggest payout anyone has received on an evening out and not think twice about it.”
- “Gutted…. was hoping for at least the 10% speculated.”
This reader blamed not just Wonga but the regulators:
- “Over £11k accepted reduced down to £480 – my job, my marriage and 4 years of desperation followed by years of rebuilding my life – that’s what the regulators consider that to be worth! Shame on everyone involved in Wonga and the lack of regulation of lenders like them !”
Some are just delighted that Wonga has gone under:
- “Heads up everyone…We have won in the end! They can no longer be a hindrance to any of us any more!”
- “Mines going to charity. Best thing to have happened is for them to have gone bust”
- ”Thank you Wonga you paid me to continue gambling, I lost everything. Good riddance.”
Many people are also disappointed and shocked that they aren’t being paid by the end of January. Some people getting these refunds are still in difficult financial circumstances and had planned to use the money to pay a bill or some debts.
February 2020 – some clarifications from the administrators
The remaining loans
The administrators have confirmed that no further payments are being accepted and the debts will not be sold to a debt collector. So you don’t have to worry about being taken to court or bailiffs.
But the debts are not technically being written off. They will remain on your credit record for 6 years from the default date on your credit record. If you don’t know what this date is, I suggest you check it now.
In practice, now the company in liquidation, if you contact a credit reference agency and say your Wonga debt is incorrect, you can ask the credit reference agency to “suppress” the record as Wonga can no longer say what the right entry should be. See How to correct credit records if the lender has gone under for details.
No deductions are being made for tax
The Administrators have said:
“the Joint Administrators have agreed with HMRC that the payment may be treated for tax purposes as set wholly against the interest and fees element first, and statutory interest second. As a result, where the distribution paid by the administrators to each customer does not exceed the interest and fees claimed by them, no withholding tax will be required to be deducted at source from payments made by the administrators in such cases.”
The simple version of this is:
- the administrators are not taking off any tax.
- there will, therefore, be no tax to have to reclaim.
- the vast majority of people will not have to pay any tax on any part of of the refund even if you are a higher rate taxpayer. The amounts don’t have to be declared if you complete an annual tax return eg if you are self-employed.
A small number of extra payments
A small number of customers were owed money by Wonga for a different reason, for example they may have overpaid on a loan. These extra amounts are also being paid out and you will get 4.3% of them too.
If you were not using a claims company, you should have received a single email at the end of January which mentions both amounts.
If you were using a claims company you should have received two emails, each about one of the amounts. If you have only received one email and it mentions a claim which is smaller than the amount you expected, you can contact the administrators, it may be this is the “extra” payment.
Bank account issues
I asked the Administrators why some people are still getting emails asking them to update their bank details. They say:
These emails will be in response to customers’ requests received by the Customer Care team prior to 29 January 2020 providing a secure method by which customers can update their bank account details. Customers should respond to these emails.
I asked the Administrators what will happen if they make a payment and it bounces back to them because the account is no longer open. They say:
Where updated information is available from customers we will attempt to reprocess bounced dividend payments via electronic transfer. Alternatively, we will issue a cheque to the address held on file.
A blogger contacted the Administrators on the 14th February to ask why she hadn’t been paid and was told:
“I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks.”
February and March – payments started but with problems
I was told by the Administrators on Friday 28th February that 90%+ of payments have been made and they expect to make the rest of payments over the next two weeks by BACS. About 22,000 the following week, about 13,000 the week after. It looks as though the 22,000 group got their money. It’s not clear to me how many of the 13,000 group have.
Many people in the comments below this article were reporting probems. These included people whose bank accounts had never changes. Problems included:
- confusion over whether a claims company has been paid or they will be;
- Wongasaid payment was sent to a claims firm that hadn’t been used;
- Wonga said a cheque was sent to a house you no longer live it;
- Wonga said a payment has been made to your bank account but it hasn’t arrived ;
- Wonga has said a payment was sent to an old bank account despite new bank account details having been given and co0nfirmed as having been received.
On 2 March the Administrators said the payment process was taking longer than expected and payments would continue to about 40,000 people over the next 2 weeks:
The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors… In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.
The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks.
On 19 March the Admistrator’s announced:
The Joint Administrators have now attempted to make dividend payments to over 443,000 creditors representing 98% of the creditor population. This includes payments to creditors whose payments were briefly held back from the initial payment phase whilst additional validation checks were completed to new bank account and/or address details that were provided. The Joint Administrators now continue to focus on the remaining small population of unpaid dividends in order to complete the payment process.
From here on progress was very slow, impeded by lockdown.
End August 2020 – administration ends – do you still have a problem?
Have you not been paid?
The Administrators final report blames the payment problems of Wonga’s poor systems and on creditors who did not update their bank details when requested to. But as many comments below detail, people who had never changed their bank account or who had updated their bank details several times and had each confirmed also experienced prolonged delays.
At 28 Auguest when the administration ended, there were still c 49,000 payments with a total value of £632,000 that had not been made – an average about of £13 per payment. About 70% of these were for amounts owed before the administration, so not affordability complaints.
The Administrators have passed the £632,000 to the Insolvency Service. If any creditors want to claim an unpaid amount, they should email CustomerServicesEAS@Insolvency.gov.uk.
A problem with your credit record
If there is a problem with your credit record then you now need to contact the Credit Reference Agency where the problem is showing – Experian, Equifax or TransUnion. Say you can no longer get an answer from the administrators as the firm has been dissolved so you would like the CRA to “suppress” the credit records (list them) as they are inaccurate.
This problem could have been an error by the administrators, who failed to delete the record. It could be an error by Wonga before the administration: the loan date or balance or default date is wrong – you want the default date to be as early as possible so it drops off sooner – or Wonga may have failed to add a default date.
If the CRA refuses, send the CRA a formal complaint and this can be sent to the Financial Ombudsman. In practice people are getting these sorted with the CRAs without having to go to the ombudsman.
Refunds from large loans & car finance
Refunds from other payday lenders
Is your credit card limit too high?
Paul Green says
I got the email about a refund and I sent in all my details, but I had numerous loans from wonga.
So, Would I get the refund on all loans?
And after reading other comments, are WDA and QuickQuid also doing refunds….. because I think I may have other claims to request too.
Becci says
Have you had a response from Wonga yet saying whether your claim has been accepted?
Russell says
QuickQuid are in administration and not processing any claims, I escalated to the regulatory to no effect, some do not expect rapid action as the administrators get paid by the hour. BUT do make a claim as should get paid, but in years time.
Amanda says
Had an email detail asking me to screen shot my bank card and proof of identity for payment just want to make sure this is legit saying they don’t have any bank details for me to pay out in Jan
Lynne says
We had to do that also
Hussain says
HI
I already updated my new bank details via the phone 2 weeks ago when I called Wonga.
I got the same email of sending screenshot of proof of bank and ID yesterday which I did also
Lynne says
I did exactly that on the 10th of September! So if you’ve just done it now then we are nowhere near being paid!
Sara (Debt Camel) says
No one is likely to get paid this month.
Shells says
It says January on the Wonga correspondence
KAREN WILLIAMS says
This sounds dodgy as I would have expected that you should have called them if your bank details were different from what they have.
Paul mitchell says
Any idea yet of % of refund we will be getting, my redress was 4500 but obviously know I ain’t gonna see no where near that!!!
Sara (Debt Camel) says
Anyone answering is guessing…
Lynne says
My redress is £13K – people are just stabbing in the dark as to what they think we’re actually getting
Russell says
The last detail showed claims at £460 m and assets at £43 m, less cost administrator plus sale of loan book and oversea assets. So not much, but more than zero.
Annoyed says
They have said January, it is in black and white, everyone has been told this. All these rumours of dates and amounts are stoking people’s hopes. I suggest everyone forgets about it and doesn’t make plans for it, then if and when it happens it will be a pleasant surprise and you won’t be disappointed.
At the end of the day it is a compensatory amount. We all borrowed the money, we all did so knowing we could not afford it. This attitude that it is our birth right and that we have been wronged to the greatest depths and we should be paid tomorrow, and aren’t the people closing down the business awful is probably akin to the attitude we all had when we took out the loans in the first place.
If you haven’t learnt from that experience I suspect you are no further forward.
Sara (Debt Camel) says
I was with you until half way through… A lot of people trapped in the payday loan cycle, having to borrow more as previous repayments had left them too little money too live on, were too desperate and too stressed to see clearly that the loans were unaffordable and that they should stop borrowing and get debt advice. The fault lies with the lenders who ignored the regulator’s rules and continued to use vulnerable people as cash cows.
Dave says
Here here! Same questions get asked everyday! Just read it! They are not going to early because its Christmas, they don’t give a stuff about that. As for the amount no one knows yet!
Fair man says
Why don’t they just sell all the loan books to every debt collection they can? Sell one batch of loans to one company, another batch and so on……
Even if they got 20p for each loan it would be worth doing towards the compensation fund.
Otherwise people will get away with paying £0 back? Surely they should say, you either pay 50pence in the pound and clear the debt now, or we will sell the debts for 20p and they will pursue you for the full amount?
Sell the bloody loan book. It’s one thing letting people off with the interest and fees, but the actual amount borrowed should always be fully repaid.
If I took a loan of £100 and Wonga charged £125 (£100 back + £25 fees). By all means wipe the fees….. but the £100 should still be repayed.
Honest opinion from a fair man. And all of us that’s repaid would receive more than what we’re going to get.
Sara (Debt Camel) says
The Wageday Advance administrators received about 4p in the pound for selling their loan book.
The Wonga Administrators carried on collecting people’s loan repayments after administration. They were the easy part to collect and they were paid in full. That wasn’t possible in Wageday Advance’s case where no loan payments were collected at all. The result is that the remaining uncollected loan book that a Wonga was trying to sell is likely to have been a much lower quality than Wageday Advances.
The Wonga administrators have offered people the chance to settle for 25p in the pound. That will have raised more money. But having made that offer, the value of the remaining loan book will be a LOT lower than it was before. The amount achieved from selling the remaining loan book now may not exceed the cost of doing it.
Laura says
Fair man,
I think you are missing the point where the vast majority of the loan book loans outstanding would also be classed as unaffordable, just like all of us and our loans!
Hussain says
I think we will be happy and count ourselves lucky to get any amount – We got the loans and done what we had to – Now we are receiving some amounts which we could spend on weeks grocery ! LOL
Mark says
Had my redress email and I have to say that I wish I was getting all the mony back instead of a small percentage of it. Is it always a first come first served basis on redress from these companies? I know people who have been paid out the full amount a while ago, But here is me stuck in a queue. But I suppose between us we should be grateful we are getting these companies shut down. Thanks for site Sara..
Sara (Debt Camel) says
People who had their complaints completed and paid before administration got the full amount. everyone else will get the same percentage which is likely to be low.
If you have potential complaints against other high cost lenders, don’t delay in sending them complaints!
Les;lie Taylor says
20p in the pound is an insult after all the pain and suffering paid day loans have put us through
they should be forced to refund the full amount.. I got stuck in the loop of having to borrow each month
just to keep ahead of my bills. I started back in 2014 right up until they went bust.. and we are still struggling now
shame on them.
Dave says
20p be great better than 5p. If the money isnt there, they cant pay it all. Wouldnt that be nice!
Sara (Debt Camel) says
I think you are unlikely to get anywhere near 20p in the £. I hope I am wrong.
I agree getting a low percentage back is an insult. But let’s be clear, it’s not the administrators’ fault, they just divide up the money there is. The insult comes from the FCA and the government who doesn’t care enough about the wonga victims to allow them access to a compensation scheme.
Clare Jane says
Well said Sara!
bareham says
Let’s not forget the FOS. They had staff at Wonga since 2016 to ensure that customers didn’t continue to get ripped off!. The redress scheme done then fell short and was poorly executed and lessons were not learnt by Wonga or anyone else. The FOS stalled on Wonga claims and unnecessarily delayed decision making processes allowing the Company to go bust and robbing us of our due compensation.
Sara (Debt Camel) says
If FOS had gone faster, Wonga would have gone bust earlier.
bareham says
But there wouldn’t have been the cases from 2016 onwards, the customers that were incorrectly told in 2016 that they weren’t due redress would have been settled and the administrators probably wouldn’t have needed the extra YEAR to wrap up the business.
Sara (Debt Camel) says
I agree that the extra cases from 2016 would have been avoided.
But there would not have been enough money to settle the cases in 2016 including all the over 6 year loans. Nowhere close.
And administration would have taken just as long – a program to mimic FOS decisions still had to be developed, there would still have been hundreds of thousands of customers to contact, foreign assets still needed to be sold.
It’s easy for monday morning quarterbacks to say what should have happened in a match. I wish FOS had been faster with the 6 year decision. But it’s easy to underestimate how unusual a decision this was for FOS – if it had rushed it through and lost on judicial review that would have been a disaster.
anonymous says
I know many people that had Wonga Loans probably more than likely had Wage Day Advance Loans too.. Just a heads up they have removed all Wageday Advance loans from my Equifax Credit report even loans from 2018. On my Clearscore report it states that these loans will be removed when equifax report next gets updated. This has been done automatically without me requesting this. This will help massively with me getting a mortgage mot having these loans on my report. As I’m sure it will many others.
Sharon says
I am sick of wonga email me saying they don’t have correct bank details for payment they are correct I even rang them
Why why am I getting this every 4 days or so so frustrating
Hussain says
I got the same dumb emails twice even when I updated online already!
Thomas says
I owe Wonga £104 I received an email with a reduced settlement offer but there was no amount next to the pound sign. I sent them an email asking for the figure, they replied after 22/11 apologising for the error but the reduced offer has expired and I have to pay the full amount and they will be noting my credit file with late payment default etc. I attached to my email correspondence from the FOS showing that my complaint was partially upheld by the FOS and this loan was to be removed from my Credit File, I also sent them correspondence from Wonga that they had removed it from my file. I have checked my credit file and it is still there. Wonga state that collections activity will continue including default etc is there anything that I can take forward ? I can’t afford to pay off this loan on one go as I’m a student. Would they accept a payment arrangement if they are in administration. Thanks
Sara (Debt Camel) says
I assume it is correct that you still owe £105 after the FOS award?
If the loan has been removed from your credit record it should not reappear.
If they haven’t offered a payment arrangement, I suggest you wait and see what happens next. They have said they won’t sell the loans bug if they did, you just set up a payment arrangement with the debt collector.
Thomas says
Yes that’s correct but it hasn’t been removed from my credit report, okay I’ll wait and see what happens. Thanks
Sara (Debt Camel) says
which credit report?
Thomas says
Karma and Clearscore.
Sara (Debt Camel) says
OK so that means the debt is on TransUnion and Equifax. Also check MSE’s credit Club – if it appears on there, that is an Experian record.
As you have a FOS decision saying the loan should be removed, I suggest you put in a dispute to the CRAs asking for the loan to be deleted.
Normally it is better to keep talking to the lender and go to FOS, but with the administrators not listening and FOS unable to take a complaint about Wonga, you can’t. Ultimately you can put a formal complaint to the CRAs and take that to FOS… but in practice I hope they will just delete the record.
Dave says
Personally id wait till they announce what the pence in the pound is and offer them to pay back the same!
Sara (Debt Camel) says
Cute…. but irrelevant… the administrators need to close this down.
Thomas says
Thank you Sara I’ll do that.
David Macmillan says
Today is the last day Wonga will accept payments and they say they can only offer a 50% reduction on what I owe, I can’t afford that at this time of year. If I don’t pay it and they don’t sell it to a debt collector then what are the other options? They keep saying the administrators will inform me as to what they decide to do, it makes me think that they don’t even know yet? If they can’t accept payments after today and don’t sell it to a collector then will there be no option but to right if off?
Sara (Debt Camel) says
I don’t know. Wonga don’t want to keep accepting small payments because they need to close the administration down. They said they wouldn’t sell the loan book – I suppose they could revisit that, but the quality of the loan book has now dropped dramatically as many of the more solvent debtors may have accepted the settlement offer, so they would get a tiny amount and it may cost more in staff time than they would realise. I suppose it’s possible they will just write the debt off.
David says
Thanks for the info Sarah. The loan on my credit file just says “late payment”.
Their email says “In the event you are unable to repay your loan by 20 December 2019 we will be unable to issue any further statutory notices to you and your credit file will continue to reflect your outstanding loan as being in default.”
Surely it can’t stay in late payment/default forever?
Sara (Debt Camel) says
A debt with a default will disappear from your credit record after 6 years.
Have you been making payments to this?
David says
I’ve not been making payments to it.
I decided to take their offer, I don’t have any defaults on my file and I don’t want to start now. It will be an extremely tight month now until payday
Andy says
All these people complaining about how little they getting back, we ( me included(took these loans aware of the high interest, just be grateful we may get something back, where before we had nothing,
Andrew says
Is that the same as getting mugged and saying I was lucky they only got my phone , and money. They missed my fake rolex .
Andy says
No,we all took the loan of our own free will, no one goes out,to.t knowledge to get mugged
Andrew says
Wonga were legalised muggers who were found to be acting with a disregard to the rules set out by the government. Often exploiting vunrable people trapping them in a cycle of debt that was almost impossible to recover from with sole intention of making already rich people even richer.. M any people did not take out these loans because they wanted to, often because they needed to. If you think Wonga did nothing wrong and it was your fault for taking the loan then why did you make a complaint.
Andy says
Calm down,not once did I say people took loans because they wanted to, it was a means to an end, and as I said in first comment I, repeat I was caught I the trap as well, but like many others rather than seeking help I buried my head in the sand, and as for why did I make a complaint, I was totally unaware I was entitled to until I got an email from someone asking me if I had done so,(think the redress of loans was very poorly advertised)
Jackson says
With pretty much just over a month to go untill we all get “paid out”
You’d of thought we’d of known by now the % or even a rough ball park figure of what we can expect……
Didn’t wageday advance announce that the payments would be 4-6% or something like that way before they paid out. I know Wongas is more complicated but with a month to go they must be know by now.
russell says
Wageday was a 4% payment. and why should they know – any more than what they have said “significantly less than the claim value”, they are selling overseas business and a loan book – until they are sold and the cash banked, they will not know the size of the payments. We all need to wait.
Smart guy says
I agree with Jackson.
I am aware Wonga have sold the polish subsidiaries which has completed. The Spanish company wasn’t successful so was winded down. The South African was being sold and the Indian was all going through.
Wonga has a 10% stake in Folkfinnas (a high cost payday loan) company in Norway, who they also lent money to. This loan is also due to be fully back in 2020……
Anyway long story short I agree in a “ball park figure” but obviously not an “exact figure” with so little time to go. So to answer your question Yes I’m pretty sure they will know by now what redress customers can expect if everything goes to plan….. especially now they have stopped accepting payments back as of Friday the 20th.
It all just depends on what they decide to do with the existing loan books and if all the other agreements go to plan (such as the repayment from the Norway firm), and the money filters back eventually from the India sale.
But as everybody says there is no point thinking about it. It will be announced eventually. Probably early to mid January
Mark says
Or just the end of January like the email specified. That way people just need to wait.
Stuart says
I’ve just budgeted as though I’m not getting anything; that way if the payout is small there’s little or no change to my life, and if its larger it’s a bonus
at the end of the day the fact we get anything at all is a bonus anyway even it’s just a pound. Im just amused that they’ve gone under and having to deal with all the job losses and some personal stress at their end for a change instead of us ‘normals’ having to suck it up continuously
I’ve spent the last year tightening the belt and correcting my finances which means cutting out anything unnecessary, biking to work, etc etc. I have 2 kids but fortunately no rent/mortgage (I realise not everyone has it as easy)
for many people (not necessarily you) the right answer is ‘get on top of your own finances’ and not ‘complain about the lenders’. I was stupid, I accept that and I’ve dealt with it
Sam says
I spoke to them they are announcing the percentage at the same time you get the money paid out and will be closing down the following day or days. In other words no opportunity to complain or argue.
Sara (Debt Camel) says
what could you complain or argue about? the number is what it is. Complain to your MP if you think there should be a back up form of compensation, it’s not the administrators’ fault there isn’t.
Sam says
If it’s that simple why are they using a strategy that is very slippery, I mean if it was as you state above why hold out from telling anyone anything unless it’s to control the push back you get meaning the company will be closed and there will be no one to answer any push back. Why not be transparent and say it like you have above and answer all questions and queries showing ownership as a company that will collect fees for the management of a company’s liquidation? Think about it
Sara (Debt Camel) says
They aren’t being slippery, they are just getting on with doing the things they have to do.
Every email and phone call they handle takes time, which they then bill for, so it reduces the money left to be distributed. Their job is to maximise the amount of money that can be distributed.
Jonathan says
To give a figure, for example of £4000 and then only pay £160 back is an absolute insult on people’s intelligence.
Sara (Debt Camel) says
As administrators they have to tell every creditor the amount their Claim has been assessed at, because as a creditor you have the right to appeal this and go to court.
Then the amount they pay out is dividing up the money available between the creditors. What the administrators legally have to do. It’s what has to happen.
Lynne says
I’m not sure if this is an issue but since I validated my bank details etc my email address is no longer valid. Does it need to be working in order for me to be paid or can I change it at this late stage?
Sara (Debt Camel) says
How do you know “my email address is no longer valid”?
Lynne says
Sara – BT Yahoo made some changes to their email service and for the last week it has meant I can’t log in. Despite speaking to several different departments for a total of 16 hours. So at this moment in time I have no access to my email that was linked to my Wonga account. I have sent them a message from a different email address to explain what’s happened – will that suffice? I was just worried because I know they said ‘before we pay the money we will send you an email confirming the amount’. So if they do that and it’s a case of clicking on a link or something to confirm the amount then I’m screwed basically.
Sara (Debt Camel) says
My guess is that they will just send an email confirming what you will get. and that the payments will be made automatically, no need for you to click on a link in the email.
But that is just my guess.
PS I hope your email address gets sorted soon!
Lynne says
This is contained in the automated message I just got:
All payments will be made at end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
Vanda says
What if you have not heard a date yet by email I have only had a settlement of £2300 does that mean I will only get about £100 so confused why bother sending email saying this why not say you are getting £100 save all the messing about as I got my hopes up thinking I would get that amount
Thank you
Paul Mitchell says
I totally agree, cant understand why they sent the emails out saying how much your owed and then how much your gonna get….. it’s like the old quiz and darts show bullseye….. when you loose the show nicely shows you the prizes you could of won!!!!
Sara (Debt Camel) says
See my reply to Jonathan above. This is what the administrators legally have to do.
Andy says
I wouldn’t worry to much about this. Most people are at best going to be getting very minimum payouts, an average of around £100, maybe a bit more depending on the full individual claim but certainly nothing significant. £100 or so is still £100 granted but not worth fretting over day in and day out until you know exactly the second when it hits your account. It will come when it comes and for an average £100 or so it will be gone just as quick.
Graham T says
Hi Folks. What can I say? I don’t think we will see much more than 7% max back, more likely 5%. To me that’s worth £90 approx, I am pretty annoyed at that figure, but, it was my fault for being so slow in complaining about these legalised loan sharks. I borrowed the money, knowing what I had to pay, back, I borrowed again and again and again., Thankfully, I am.now in a far better financial position. I will take anything I can.off this horrible company and if it is only 5%, I will head to the pub for a few pints, knowing that my compliant helped take this company down and stopped them from ruining people’s lives.
Interested1985 says
Hi Graham, Why do you think that? Have you been told that or did you just pluck the number from thin air?
Graham T says
TBH , it’s a guesstimate But after reading everything above, aim wont be expecting much.
Stuart says
hear hear Graham, you have the right mindset about this
Lu says
Completely understand where your coming from but NO ONE knows anything regarding percentage. Wonga spoke to me and we are unlikely to know this until mid January. I doubt anyone will get much but lets just hope. No one is aware of any percentage as of yet.
Kieran says
My claim was done through payday refunds last year before they went into administration, so wish id done it myself now. Although when i follow the link from any correspondence from them, there website no longer seems to exist Fingers crossed they have gone bust so i can avoid there extornaite fee!! Any one know anything about them or if they are still going?
Emma says
No they have disappeared, I originally started out with them and then another one took over who tried to take their share when I was paid our from another loan company. When I complained to them I was told to keep the money and I closed my account with them. Got all the info from this page how to do it. It’s been so helpful just waiting on wonga two years I put complaint in!! That’s hardly going to be anything my amount was £3095 I know I wont get that. Quick quid 20 months and then they went into administration and still waiting on satsuma that’s been 18months.
Ben says
2 years is nothing.
I put my complaint in September 2015
It’s nearly 2020.
I’ve started legal action against the FOS to seek the full funds. My complaint was with them for over 3 years, all while they looked at people’s complaints who had been in for 3 weeks – and there complaints weren’t any more complicated then mine.
I believe they’ve been seriously messed up big time with my complaint and hopefully I get the full amount.
Sara (Debt Camel) says
I understand why you feel you have been messed around. Did your case include some loans that were over 6 years old at the point you complained to Wonga?
Jaqueline says
Ben I’m in same boat as you mine went to wonga 2015 then ombudsman – was totally messed about by FOS they just stopped communicating never responded to emails or phone calls I was assigned an adjudicator never responded to me – I had 2 loans that were literally a few weeks outside 6 years by the time wonga dealt with my complaint the rest 20 plus we’re within 6 years I finally some 6 months later got someone who said it’s on hold – they told me to tell them if I was in financial hardship – I did explain my situation said they would look into it heard nothing -then was told doesnt mean anything now – then about a year before administration I started to see people being paid out n forums like this – again went back to FOS and was told these people are lying and don’t believe forums – they then said we are very close to a resolution went on a few more months then bang – we are handing over your file – 4 years I was on hold -I then found out I could have excluded the loans out of 6 years and carried on my claim – getting roughly 4000 – so like you my case was bottom of the pile whilst others were paid out …. 5 years later …… they uphold my claim which 5 years ago they refused as if it had of been dealt with efficiently I would have been better off – and like you the many people who after administration were invited to claim the system seems unfair
I’m very interested to hear how you go about a complaint against FOS Ben ?
Chilli bean says
I’m intrigued as to what grounds you are starting legal action with?
From what I can gather, the FOS are under no obligation to deal with complaints in a specific order. There are no specific targets they have to meet in terms of time taken to resolve a complaint. They had no control over the company going into administration. They do not set the rules for repayment of creditors by a company in administration.
I get that it seems unfair. I’m also going to miss out on a massive amount of money, but being ‘unfair’ is not grounds for taking a company to court if they have not broken a law, or breached any terms of service, which from what you have said, I don’t think they have.
Taking them through the courts would likely just end up being a very expensive waste of time. Unless you know something the rest of us don’t?
Kieran says
Oh really i wonder who took over? If they chase me for a fee, i have an email to payday refunds asking to cease all help and contact persuing my claim after seeing how higg there fees are! Hopefully they wont hassle me.
Carina says
Sara, I would like to thank you for this site and for all the useful comments and advice you have given during the last year. Happy New Year to you.
Carina
Claire says
I think it is very unfair that the people that put in their complaints before wonga went into administration are being treated the same as the people who complained after, I should have been getting about £2800 back from them and for them to tell me it will be significantly lower is a little insulting considering I had out my complaint in months before administration, does anyone else see this from my point of view or am I being totally ridiculous l?
Sara (Debt Camel) says
I see why you think that… but the Administrators had no option, they have to work to strict legal rules which say all creditors have to be treated equally, no matter how long they have been owed the money.
GimmeMyMoney says
I’m in the same boat but there isn’t an endless amount of money left. They can’t simply pay people like us out and then see what’s left for people who complained after they went into administration.
I’m saying this as someone who would be due over three times what you are.
Emma says
Totally agree. The length of time complaint has been in has no relevance over being entitled to anymore than anyone else. As frustrating as it is this is fair for everyone. Some people may have paid more interest and had there claim in for less time.
Emma says
Don’t think you are any more entitled to more because you had your complaint longer. Its unfortunate your complaint wasn’t dealt with before Wonga went into Administration, both Wonga and the Financial Omburdsman dragged there heals. That is not the Administrators fault, or people who had put a complaint in after administration.
What’s done is done now. Sites like this have helped me to get my finances back in order. Just as it will help many others to improve there finances and not make the same mistakes again. I’d have never borrowed from these companies had I known the real consequences. We should be thankful that these companies can no longer take advantage of vulnerable people. No one forced us to take out these loans, we made that decision, got stuck in a lending cycle. Learn, accept what has happened and be wiser in the future not to make the same mistakes again.
As for percentage, no point speculating, guessing, moaning in here. Nothing will come from it.
Beth says
Am I rote in thinking it’s the 20th we going to be getting an email and money paid out by a previous note
Lynne says
It changes all the time. First of all they said ‘paid by the end of January’, then it said AT end of Jan. to sum up, no one knows!
Sara (Debt Camel) says
It doesn’t change all the time. As I have said before, there is actually no significant difference between “paid by the end of January” and “paid at the end of January”. The Administrators have just used different language to stop people hoping that there might be payouts earlier, which was never intended.
Emma says
End of January means 31st January and this hasn’t changed. Its 4 weeks away, most of us have waited months/years. 4 weeks is nothing be patient and wait until 31st January. Nothing has changed. It has always been the end of January. Its people that have guessed and speculated that have created uneccessary confusion along with the percentage that has also not been confirmed.
Lynne says
Can you please post here if you do get an email on or around the 20th? I’ve lost access to the email address I registered with Wonga so I’ll not know what they’ve sent me!
Adrianddev says
Does anyone know what will happen with our debts for people who haven’t made a claim? I have just gave Wonga a call and got advised that my loan will remain as “open” on my credit file for the next 6 years and it will be showing the full balance that I owe them. Is that true? Can a loan stay as open on a credit file? ps. I haven’t accepted their offer a month ago (which would change the status to “partially settled”).
Sara (Debt Camel) says
Is the loan showing as defaulted? Have you been making payments to it?
Adrianddev says
Yes, it is DEFAULTED. It defaulted long time ago and I’ve not made any payments since.
Sara (Debt Camel) says
When is the default date on your credit record?
Adrianddev says
Date of default: 06/11/2017
Sara (Debt Camel) says
then the debt will disappear from your credit record onn 06/11/23 whatever you do. Settling it would not improve your credit score – although it may make other lenders more prepared to lend to you – or make it drop off sooner .
Mike says
Or if they pass on your loan to a Debt collection agency they could send you a CCJ around 5/2023 (they usually do within 6months to go) and then it’ll be stuck on your file untill 2029 and can also be enforceable as it’s a CCJ
Sara (Debt Camel) says
I don’t think the administrators will be selling the loans.
Jordan says
Hi Sara – I’ve still not had my redress email from Wonga should I chase them up
Sara (Debt Camel) says
yes!
Sarah says
Did they come back to you? What had happened ?
Gains says
Hi Sara, I received the email asking for bank details some time back, however, my partner who is also due a refund, has never received this. Do you know who to contact at this stage? Thanks
Sara (Debt Camel) says
if your partner’s bank details haven’t changed, this may not be a problem. But try CMU@uk.gt.com
Marc says
I had an issue with updating my bank details because my home address also needed to be updated. The Wonga site will let you update both but you will need to do the address first so that the bank verification process has matching details otherwise the bank details will be rejected.
Wonga no Longa says
It’s January guys!!!!
You know what that means!
It’s time for Wonga to cough up some wonga!
Even if it isn’t much let’s just be happy another one bites the dust!
Shoddy mctroddy says
Can’t wait for mine the grand total is a estimated 84p
Ian says
Hi sara do you have any idea how much wonga paid out in compensation before administration. I had my complaint in 2017 why were wonga allowed to drag their feet for so long with no outside input its taken 6 month to work out everyones redress and the fob couldnt do some in 3 years can something be done as to why the fob took so long aswell in some cases thanks
Sara (Debt Camel) says
Wonga’s 2017 accounts were not published before it went under so there are no numbers.
FOS published decisions showed 748 cases decided from Jan 17 to August 18 with 607 of these being upheld. In addition there were the many cases settled at an adjudicator level – here is one chosen completely at random: in case you think this never happened! https://debtcamel.co.uk/asking-wonga-refund/comment-page-1/#comment-209254
Most very delayed FOS cases involved over 6 year loans. It took FOS a couple of years to come up with the lead decisions in August 2018 that it could consider those loans for refunds.
I think this was too prolonged and it should have been 12-18 months. But I don’t think most people realise quite what a big decision this was for FOS. If FOS had wanted to take the easy route they would just have operated a bar on these older loans and it could not, practically, have been challenged. FOS needed to avoid a judicial review it could have lost, and that meant it had to listen and respond to the very long arguments from Wonga’s and QuickQuid’s lawyers.
Also this decision was the last straw fro Wonga. If FOS had issued those lead decisions 6 months or 12 months earlier, Wonga may well have folded at that point. So it would not have helped you.
Willsy says
The email I received says…
When we are in a position to make a payment to customers, expected to be at the end of January 2020, we will make an electronic payment (bank transfer) to the last known bank details held on Wonga’s system. Please find included below the last 4 digits of your account number.
Please be aware, the payment you receive will be considerably smaller than your accepted claim value
But seriously guy I have to say after reading the comments here I’m pretty gutted in the % ‘s people are guessing, I was hoping for at least half of the agreed claim value tbh.
But it’s money for nothing so whatever but after being laid off before Xmas anything and everything is appreciated right now
Andy says
Woukd love half what they say my refund is, would buy a nice car lol, but I think around 3%, is about what we can expect
Mick says
I don’t think it will Be as low as 3%
Grant Thornton stated several times to the media that the average claim was for £1,181 meaning the average payout will be for £118.10
This looks like more around 10%
But my 2 pence worth….. Minimum I’d say we’re looking at 5%
There were a lot of valid claims but a lot of people won’t of sent pictures of there proof in or replied on time also….
Stuart says
pure speculation, just wait for the money and whatever it is, bank it
more importantly be wiser with money going forwards – that’s the lesson I’m taking from it
Graham T says
My thoughts exactly Stuart. I learned a very long and hard leasing borrowing money from these lenders. It’s taken me years to sort things out, but, finally I seem to be in top of things and in a.better place, both financialy and mentally. I will take whatever I can get,.knowing it close them down.
Ian says
It concerns me these sharks were not shut down sooner how many lives have they ruined by being allowed continuing to carry on when there was obvious problems with people struggling to pay the loans back they were allowed to bleed every last penny from people surely the government must have known what was happening but then when they are making a nice profit aswell why bother stepping in, When the loans were being frozen or repayment plans put in place means no interest for them so no profit i wonder how much the fat cats made of with before administration.
Sissy says
Has anyone else received an email from the Wonga Complaints email address, stating that bank details can only be updated through a secure link, which will be sent in a separate email “soon”?
I received the email a week ago but I’ve not had an email with the link yet.
Andy says
I have exactly the same, old bank details, have sent several messages, no response, and they never answer the phone, ,cant call during day, due to working
Josh says
I was in the same boat, took about 10 days for the link from the administration to arrive but it eventually did.
Andy says
I have been trying to update details since october, ,,as previous, I cant even log into wonga now ,
Sissy says
Andy, I can’t log in either, haven’t been able to since I started my complaint. Thanks Josh, I’ll wait a bit longer then.
Andy says
Sceptical me says, maybe axway if them not paying,account details wrong no refund
Sara (Debt Camel) says
what would they gain by doing this except hassle and complaints? This isn’t their own money they are paying out, the Administrators don’t care who gets it so long as it is fair;y distributed.
Connor says
My estimated is 106 pounds how much will I get back from this nothin??
Andy says
From what people are saying, you may just about get a tenner
Connor says
Sara what would I get back from 106
Sara (Debt Camel) says
The percentage hasn’t been announced yet.
Stuart says
Connor assume almost nothing and if they give you a £1 pound thats a bonus
Harry says
For £106 I don’t think you will get very much at all.
Almost probably not even worth bothering.
I’m sure everyone will agree even from
All the speculation in the world you will see something between £5.00 & £10.00 if your lucky.
Harry says
I have a feeling this forums going to be busy busy untill the start of February when peoples announced what they got.
Sara will be pleased when she gets her life back!
Peter says
Just come off the phone to wonga and only waited 2 minutes to get through, I just had to make sure some details were correct. Operator confirmed payouts would be made between 20-30 January.
Tony says
Still worried I haven’t seen any emails about my claim, maybe I missed it, hopefully, shame were not getting the full amount I’d retire, loans every month for 4 years
Sara (Debt Camel) says
I think you should phone them up – you should have heard by now. 0207 138 8330.
Tony says
Thanks Sara
Just got off the phone, they was very helpful to be fair, my claim was accepted but sent to my old email address
Sara (Debt Camel) says
Good to know!
Sally says
Are they going to be refunding in the order they sent out the redness letter so if I got mine in September I’ll be getting me refund before people who got the in December
Sara (Debt Camel) says
My guess is that the refunds will go out in a few large batches over a few days and no-one will be able to work out why some people are in an earlier batch and they aren’t.
Shaun O says
strange the % hasnt been worked out yet
Sara (Debt Camel) says
I expect the Administrators have a good idea of the rough number, but they won’t gain anything by announcing it so they may as well wait and give the exact number just before the distribution.
Andy says
I’m going to use my comp money to start my very own payday loan company. Wanger Loans Ltd. All being well, should go live by the end of Feb 2020. I’m sure everyone on the thread will be taking advantage of the free sign up offer. 1st 1000 customers get the half price APR Deal on their 1st loan with Wanger Loans Ltd. Cannot wait to exploit you all. This time next year I’m gonna be sponsoring a shit football team from the northeast.
Stephen says
That could be any from the North East !!
Mr T Henry says
Why not Wenger loans? You could get end up with a north London team
debs says
can anybody still log into there account on wonga ? ive not had a problem but tried today and there isnt even a link to click
Wendy says
Hi I tried to log in a few days ago and I can’t. Perhaps they have now taken away that facility, my details were originally wiped off and had to be sent a link so I could logon to to change my bank details. I know this was done back in November but wanted to triple check !!
debs says
ive never had a problem logging on , i logged on to update my bank details a couple of months ago but tried today to make sure they were correct but i cant n theres no link that’s usually in the top right corner
Arry Nelson says
I have sent them proof of identity, bank statements and all that stuff for last couple months and keep getting emails to say send them? I used there portal link where I downloaded all the documents but I’ll see what happends! Very confusing!
Sara (Debt Camel) says
Phone them up and ask.
Arry Nelson says
Yeah good call
Thanks
Sara
Arry Nelson says
Can’t get through to them which is annoying! 🤔
Andy says
I just phoned, all I got was if you have updated it’s fine, the email I am getting is generic, if that’s so why does it have old bank details in it
Sara (Debt Camel) says
I don’t know, did you ask them?
You could email CMU@uk.gt.com and get your concerns in writing.
Andy says
Yes asked them,not helpful at all, havectet again emailed them via link, just a waiting game
Trevor says
I had the “Your claim has been assessed and partially accepted” email back in October, but nothing since, should I chase them?
Thanks
Sara (Debt Camel) says
Not unless you need to change your bank account details.
Chloe says
I had my email months ago saying my claim had been accepted and I would have to wait until January 2020 for the payout however I can’t find this now and I’ve had no emails from them since. Is there an email I can use to contact them and ask for an update?
Chris says
Why are people so desperate to chase for an update? It’s not going to change anything! It will be what it will be. I’m likely to get between £900-£1500 from Wonga but I’m not chasing for an update. When it arrives in my bank, happy days. Otherwise I just sit waiting.
Anonymous says
Because people are (wrongly) relying on some form of payout….. and are setting themselves up for disappointment…. expect nothing… be surprised if something comes in.
Chris says
Yeah I guess so! There will be some payment – there’s millions of pounds allocated to it, but I agree. We shouldn’t assume it’ll be a high percentage.
Chris says
Why won’t I get that amount?! I’ve assumed a very low percentage. My redress amount is £18,900 so that’s based on around 4-7%
Anonymous says
You clearly don’t u see stand some people’s claims are into the high thousands…… mine is £7,900 so 10% would be £790
Chris says
Yes!! That’s what I’m saying. Mine is £18,900 so 10% would give me 1890 but I’m assumed less cos I don’t think we’ll get 10%
That make sense now?
Jock thomas says
Can’t see that bud .unless your redress was about 4 million ..
Chris says
Can’t see what?
GimmeMyMoney says
I’d leave it Chris. I understand what you’re saying. Others are either on a wind up or can’t grasp simple concepts
Chris says
Thanks dude! Will do. Happy new year to all anyway. Here’s to a better financial year for us whatever happens
Stuart says
To be fair failure to understand basic maths is half the reason people used wonga in the first place lol
It would be funnier if I didn’t have to include myself amongst them..
Lynne says
Oh I understood the maths but it was pure desperation. Anyway here we all are!
Chris says
Amen! Very simple maths for me:
No money left due to previous loans + bills to pay = gotta use Wonga…
Joanne says
Love this comment! Lol
Ian says
If wonga are still trying to sell parts of the buissness and assets or buildings they own lets say 2 million pounds worth and they cant find a buyer after this month what then happens to this who then owns this? Dont understand anything about this just wondering if anyone knows.
Sara (Debt Camel) says
If you can’t sell it for £2m it isn’t worth £2m… My guess is that businesses that can’t be sold will be closed, prices will be reduced to sell building etc, unsaleable assets will be written off. If tiny amounts of money arrive late and it would be uneconomic to distribute the money to creditors I think it is sometimes donated to charity.
Sara (Debt Camel) says
Administrators won’t continue to work on selling assets if the money back would exceed the costs.
For example this sentence from the CFO lending adminsitrators…
“The company owns various office furniture, namely around 20 desks. the desks were abandoned at the former trading premises… the cost of removal and sale of the desks greatly outweighing any potential benefit to the administration estate.”
Marie says
Anyone receive the email today from Wonga about uploading ID and bank account details?
Not sure if it’s me but once I’ve uploaded the info through their secure link it won’t allow me to send despite logging in with my correct details .
Anyone else having the same issues or can help out .
Lynne says
Really?? Wow that seems so late. Majority got that email months ago. Does this mean we won’t get paid on time because some of you haven’t confirmed bank details yet?
Sara (Debt Camel) says
Please stop panicking about this, Lynne. It is pointless.
Sarah says
I have not had any email asking me to confirm ID, nor have I had any email detailing my claim value. Should I have had either of these? Thank you :)
Sara (Debt Camel) says
yes, you should have had an email with your claim value. Phone them up or email and ask for it.
Only a few people get asked to confirm id, so that isn’t a worry.
Sarah says
Can’t seem to reply to your previous message. Thank you though. I will email them. I’ve had an email that starts with:
We recently emailed you in relation to your successful claim in the Wonga administration.
When we are in a position to make a payment to customers, expected to be at the end of January 2020, we will make an electronic payment (bank transfer) to the last known bank details held on Wonga’s system. Please find included below the last 4 digits of your account number.
So I am assuming that I will be entitled to something? I will contact them regarding the claim value. Is the claim value the total of all interest and fees (not capital) and then we are looking at receiving a small percentage of this amount? Or is the claim value the overall total loan amount including capital and fees, and we are looking at a small percentage of this?
Thank you for your very useful website.
Sara (Debt Camel) says
Yes, it sounds as though you didn’t get the previous email with the value of the claim.
Blake says
I’m in the same situation, had that exact email about my “successful claim” but didn’t get any previous email. So, I don’t know what my claim value would be yet (of course knowing that whatever I might get will be a very small percentage of that, but it’d still be nice to know what it was). Have contacted them about it but no reply as yet.
Sarah says
I was using Wonga from 2009 to 2018 – do you think all of these years and claims will be considered? I honestly think I’d be one of the biggest Wonga users of all time. Rarely did a month go by in these years where I wasn’t borrowing from them. Even 5% of the total interest would be several thousand pounds.
Sara (Debt Camel) says
Yes, all of those years will be considered.
Sarah says
Great thanks for the reply. Unlike others, I’ve not been emailed to say any claims have been rejected. Can I assume therefore that they have all been accepted?
Sara (Debt Camel) says
No. It sounds as though you have been sent an email with the value of your claim. You have just nor received this. With very prolonged borrowing I would hope that most loans have been accepted, but it is unlikely that all the loans will have been accepted.
Lynne says
Don’t worry sarah – I was shocked when I got my redress email to see that I’d had a total of 77 loans!
Sarah says
I was probably paying £1200 a year in interest some years. I’d say even total interest alone would be £9000. Even 5% of that would be £450 which would be welcome at the minute. Admittedly, more would be nice, however it sounds unlikely.
Jayce says
I recieved the email today asking for bank details and ID, the email went to spam, don’t forget to check guys
Marie says
Have you managed to complete the details in the link on the email and send back?
When I click on the link I can upload the photos of bank details and ID but that’s it
Jayce says
Yeah that’s all I can do too, just uploaded the details and now waiting to see what’s next
Paul says
I’ve received a email off them today aswell asking to confirm bank details…. I had my redress back at end of October, should I fill this email out with the requirements they are asking?
Jayce says
Definitely so they can pay you when it’s all done
Sharon says
Wonga are doing my head in keep saying my bank details are wrong they are not I updated it but keep getting emails just had another ggrrr
Sarah says
Sara – I have just put in a complaint with QuickQuid and Pounds to Pocket too. My question is, will the administrators at Wonga see that I have had loans with these other Pay Day companies too? If so, am I right to think this will help my case both ways? Thanks.
Sara (Debt Camel) says
I don’t think so, I think they were just looking at repeat lending with Wonga.
Sarah says
No problem. With your helpful website I have put in claims with MyJar, QQ, Wonga and P2P.
Hopefully they get me somewhere. Thanks again.
Carina says
4th email today requesting bank details. Have already done this, on line, by email and confirmed by phone. Do you think admin are sending to everyone?
Paddy says
Finally got my email to update bank details. Telling me I had 21 days to do it by. I’m guessing they’re sticking to the end of Jan. Gutted about how much pence we will get to the pound but that’s something out of our hands. Most importantly it’s off our records kids. Great site and helped me a lot. Thank you
Andy says
No one knows, just speculation