Contents
Quick overview
Provident’s Scheme of Arrangement is now in the final stages.
The Scheme was proposed because Provident could not afford to carry on paying full refunds to customers winning affordability complaints. The Financial Ombudsman was upholding 75% of complaints against Provident.
The FCA, Provident’s regulator, said it did not approve of the Scheme. But as Provident has stopped providing doorstep loans, the FCA did not object to the Scheme in court.
It started officially on 5 August 2021 after it was approved in court. The deadline for claims was the end of February 2022.
Provident has assessed claims and informed customers of their decision. The large majority of appeals have been held.
Provident is making payments to bank accounts or sending cheques:
- it is paying 4.2557p in the £;
- so if your redress was £1,000, you will receive about £42;
- a final letter will be uploaded to your portal account setting out the payment;
- the first bank payments will be arriving in accounts on Tuesday 5 July.
Here is confirmation from one reader (see the comments below for others):
FUNDS PENDING!!!
Hi all, I’m new to this to thread but just thought I would give an update.
I have a Monzo account, it is showing my Bacs credit as going into my account on Monday, for most people with standard accounts this means you will be be paid Tuesday 
I can also confirm it is 4.2557% as stated.
Glad it’s eventually been sorted.
But no-one should assume they will get their payment next week.
They may be going out in batches. And in any mass payment, some of them fail. Do not plan your July finances on the assumption that you will get paid early in the month.
Which loans were covered by the Scheme?
More than 4 million people were given a loan by Provident that comes under the Scheme.
These loans were given between 6 April 2007 and 17 December 2020.
The loans came from four different brands:
- Provident – often called “doorstep loans” or “home credit”;
- Satsuma payday loans;
- Greenwood – another doorstep loan brand that hasn’t been used since 2014;
- Glo – a very small guarantor loan brand.
If you have an affordability complaint about Vanquis or Moneybarn, these complaints are NOT included in the Scheme. You can still make a normal affordability complaint and get a full refund.
The definition of “unaffordable”
A loan is only “affordable” if you could repay it on time and still be able to pay your other debts, bills and living expenses.
You may have paid the loan on time, but it may still have been unaffordable.
If paying Provident left you so short of money you had to borrow more or you got behind with bills then it was “unaffordable”.
If you had several loans without a break between them, then Provident should have realised you were trapped in a cycle of borrowing and that these expensive loans were not affordable. Even a single loan can be unaffordable if it is large.
How much will you be paid?
The next stage is for Provident to divide up the £50 million in the Scheme between the people who have had their complaints upheld.
Customers who made a claim have been told which loans have been upheld and what the total redress for these loans is. You will be paid a percentage of this redress number, not all of it.
When the Scheme was voted on, many people thought they were being told that the payout would be 10%, or 10p in the £. I said at the time that that looked unlikely and it could only have been based on an unusually low number of people making a claim.
For several months Provident has been quoting a range, saying:
Based on the claims that we have received to date, we estimate that the pence in the pound rate of compensation to be paid to each customer will be between 4-6p.
Now it is known that Provident will only be paying 4.2557p in the £.
A final letter will be added to your portal account setting out what you will be paid.
Credit records will be cleaned
In other schemes and Administrations, some people say getting rid of a default was the most important result for them. Not the small cash refund!
For upheld loans, any defaults or missed payments will be removed from your credit record.
This clean up will be done at the end, when they can do everyone’s together. This is very annoying if you want to make a mortgage application, but there is nothing you can do to speed it up.
If your credit record is not cleaned in this process, there will probably be no-one to complain to about this. But there is process for resolving this sort of problem, see Correct credit records by “suppressing” them if the lender has disappeared.
Current loans
Loans that were sold to a debt collector
If your loan was sold to a debt collector, Provident is trying to get this settled. This seems to be taking some time, for example with Lowell saying they haven’t been given the right information from Provident. Several people are complaining about these in the comments below.
Loans that hadn’t been sold were written off in December 2021
In December Provident announced that it was no longer collecting any payments for existing loans:
There is nothing you need to do. You can stop making payments on your outstanding loans owed to PPC and if your payments are taken by the Continuous Payment Authority (CPA), we will stop these for you. Any payments made after 31st December 2021 will be paid back to you.
If you’re in arrears or didn’t pay your loan within the time we agreed when you got your loan, we’ll update your file with our Credit Reference Agency to show the balance as zero and partially settled.
Your credit record is being changed to show that the loan is partially settled or partially satisfied.
If you are a Provident or Satsuma customer, you should have been told about this by email or letter.
That is a pathetic payout
Provident is a successful company with the profitable Vanquis and Moneybarn brands which are still in business. It is a disgrace that the regulator has allowed them to structure their business in a way that has permitted Provident to abandon all its doorstep lending customers and not pay them their proper redress.
If you are feeling mad that Provident has got away with paying you so little, this is the time to look at whether you can make other affordability complaints, not just for loans but for other types of credit.
I have a separate page for each sort, as they need slightly different template letters to complain:
- refunds for large loans, including Moneybarn and other car finance;
- refunds from catalogues and credit cards such as Vanquis;
- refunds from overdrafts
- Morses scheme
- refunds from other doorstep lenders;
- refunds from Lending Stream, Safetynet Credit and other payday lenders.
Could a Debt Relief Order help you?
Can’t pay your bills or debts?
Can you really offer just £1 to a debt?
Tink85 says
Hi,
I have had my payment this morning. I have also had a message in my portal from the adjudicator. I have already had my appeal not upheld, this letter says they have upheld my appeal and overturned provident a decision. The most important thing for me was having the late payments removed from my credit file (although extra money before school holidays is nice) so I am pleased the decision has been over turned. So others may also have their appeals looked at again.
Sara (Debt Camel) says
confusing …. but good!
Paula m says
I got my letter in the portal this morning from the adjudication, partly upheld, it’s been passed on to prov to update my claim ,
Gord says
Still no payment from provident had letter stating £959.42 was paid by bank transfer on 1st july but still not in account been lied to several times on the phone by provident so do not trust them asked for proof of bank transfer but still no reply anybody else having same problem
Gavin says
Yep I was told money on its way but still nothing ,getting rather annoyed now especially as Allegiant who handled my first claim have asked for their money after they told me they weren’t representing me I was representing myself. So if and when money arrives they can sit and swivel
Gord says
I think there has been a lot of people lied to provident still lying to us something needs to be done still no payment
Carol MacNeish says
Told i would receive cheque first week in july. Adding bank details was not an option for myself. Allegient have sent me 2 invoices for same account.
Why do.people who did not have the option have to wait a lot longer for payout, given it will be more time before cheque clears. This money will be accruing interest for provident, so what happens to it?
Sara (Debt Camel) says
No interest is being earned. This a problem of administration and bureaucracy, not deliberate delays to make more money.
Geraldine says
Hi Gavin I already claimed against provident through allegiant and gave them 30%. This time round I did not ask allegiant to help as I entered the scheme myself unaware they also did. Now they are asking 30% again. Can they do this? And if we don’t pay them what will happen. I’m worried about my credit score being affected more than anything else. Thanks
Jayne smith says
Allegiant can not talk any % from you, I got it in writing as from it was Capped in August they could no long represent anyone, Do not pay them anything.
Gord says
Sara can I find out if there is anybody who oversees this provident scheme I can complain to as I haven’t been paid I received my letter confirming I’ve been paid by bank transfer £959.42 but no money in bank it states I was paid 1/7/22 bank said a baca should take no more than 3 days confirmed bank details with provident waited 2 hrs yesterday to get through to them only to be told to call back today if it hadn’t gone in they are also very rude called FCA yesterday and they gave me joe seeeneys number and email no reply and all the call handlers just say to wait I’m getting nowhere and they will be shutting down in a few weeks so there will be no one to call then I wouldn’t be stressed like this if it was a few pounds but it’s a large sum any info appreciated
Sara (Debt Camel) says
I am afraid it is a matter of persevering.
Gord says
But they are saying it’s been paid they won’t even let me get past call handlers they won’t check there is such a thing as human mistakes whoever inputs it into computer for payments could have put a digit wrong it could be in somebody else’s account they won’t check for me
Gord says
Hi provident have still got a complaints department I have been told on several occasions that payment had been made now being told surprise that they are making payments right up to 22/7/22 total liars I caught them out and asked so your telling me my payment hasn’t been made and the reply I got was yes that’s correct total liars
Gord says
Hi Sara just spent 30 mins on phone to my bank no sign of money was told to ask provident to contact there payments department and put a trace on where payment went as it’s not in my bank got an operator at provident called Mohammad and he refused saying to wait till next week but bank said bacs transfer should have been received by now and not there totally stressed
Sara (Debt Camel) says
I think Provident will start listening to all the complaints (which is a small number) about payments not received and cheques not delivered 9those havent yet started as no cheques have arrived, but there will be a few). Try again mid next week.
Sue worsley says
Was told cheques paid from the 5of July nothing yet mmm not expecting one either shocking
Julie Stock says
Very strange… I spoke to Mohammed this morning as I have not received my money. He told me to also wait until next week.
Gord says
Something strange I’m at my wits end with them now will we have to wait till they eventually close and have no one to phone I got letter saying I was paid on 1/7/22 did you get the same Julie wonder how many other people haven’t been paid
Julie Stock says
Yes I did! Its a joke, I thought this was going to be finished by now. He told me this morning that it was paid on 1st July but some banks take longer than others to process. Im with Barclays and others on here have their money in their Barclays account.
Gord says
Same story here I’m with Santander and people were paid on Tuesday I called bank and she checked and said nothing pending weekend or Monday and said they need to tell there payment department to trace the payment funny that they are refusing to do this and surprise they don’t have a complaints department
Gord says
Same here shambles of a scheme
Gord says
Hi Julie still no payment in my bank and they are not answering phones been on hold all morning have you received payment yet
Sue worsley says
I think it’s all a nightmare we tried for weeks to sign up on the portal for payment could not do it after spending 3 hours setting it up got through to put your bank details in nothing only to be told it closed down on the 6th of June awaiting a cheque not expecting to get it they have already bled us dry shocking
Chris says
Hi how much did you get I got mine today it was for £102.00 but the letter said I would did between £145.00
Christopher Smith says
Hi everyone still waiting on my pittance cheque ,but no sign of it so far Monday 11th are they using a third party mail company and the local sorting office postman delivers the final leg of journey ,this usually takes ages etc a week approx
Ally G says
Finally heard back from the Adjudicator, this morning they have upheld my claim ;overturned provident decision,now got to wait again for Provident to get back to me with proper amount owed.
Lakey says
Out of interest, what was the basis for them overturning the decision made by Provident?
Ally G says
They said I still owed money on 4 accounts ,when all paid years ago via Dmp ,luckily I had all my proof,also they had a loan on there that was not mine and tried to say owed it,again I had proof of only1 big loan I ever had which was paid in 2016 and had different ref number ,so Provident were a joke and
I wonder how many other accounts put loans on that were not folkss,specially if not got proof to say otherwise ,Just glad I had all paperwork from 2011 showing monies owed to which was then paid in full ;I even sent them proof of DMP payments going out to them each month..So now just gotta wait for Provy again now to get figures right what I’m owed .
Dominic says
Good to see so many are reporting payments arriving today.
My adjudicator overturn came too late in the process for me to provide bank details so I am expecting a cheque. The only guide I’ve had is ‘in July’.
Like a few others I am more interested in credit file updates though. Currently no portal update to confirm final amount and credit file update process so a bit more of a wait for us it seems.
Adreva says
Well money received in Nationwide Account , no letter as yet. At least it brings a sort of end to this farce credit file cleaning expected.
Awful scheme with low pay-out , crap customer service ,confusing paperwork , non sensical decisions, awful and not impartial “independent adjudicator” with no rationale . The FCA or the courts really need to supervise how these schemes operate once approved.
Provident have run rings around the FCA with this.
Gord says
Can’t take much more of provident as they are a bunch of liars spoke to someone this morning and she stated the adjudicator had upheld my appeal just contacted them again to be told it’s still not back from adjudicator and still no payment in bank was told this morning that they had heard back from adjudicator and appeal upheld that’s why my payment was late total liars and still no payment
Gord says
Still no payment in bank was told to wait till Friday and call them if not received got letter on portal to tell me amount yesterday did they just pull anyone off the street to answer these phones they haven’t got a clue
Kevin says
Well money received this morning and glad this 11 year cycle with ‘Provy’ is over. Still as disgusted today as I was when I first saw the poor percentage they were paying.
Huge lesson learnt when dealing with these companies and I hope everyone feels the same.
Thanks for all the help guys enjoy your money!
Lorraine says
Absolutely it’s terrible I haven’t a clue exactly how much I’m going to receive it’s supposed to be a cheque who knows exactly when it’s going to arrive
Sue worsley says
Hi I was on the phone yesterday waiting 2hours finally they answered she was very rude I said we had been trying to log into the portal for weeks with no luck only to be told it was to late as all portal payments had been closed she said you will get a cheque I said you haven’t took any details the reply was don’t need them not expecting anything shocking
Kelly McCandless says
Hi Sara I received my payment this morning. They told me I would get between £772 and £1158. I got £916 which is just over lower amount which seems right according to comments. Just got email to say they have updated ortal and like tink85 above it is from adjudicator as I appealed in may. Again they have partial upheld and Said provident would write to me. I know they seem to be winding everything down but do you think they have held anything back for winning appeals. I think I may be due another couple hundred as it was my 3 last big loans all over £1000
Sara (Debt Camel) says
I think they are expecting to pay any additional amounts seperately.
Sue worsley says
Hi Sara when are they sending cheques out so rude on the phone yesterday been trying to go through the portal for weeks finally got on tryed to put bank details in was told the payment date had closed it’s been a nightmare .
Sara (Debt Camel) says
sometime this week I hope
Jeanne Gamble says
Hi there how long was you with them I’ve not received anything yet I was with them 10 years gad at least 12 loans so I’m expecting something good but not holding my breath .x
Jeanette Harris says
I was with them from 1985 claims only going from 2007 I was paid out for 42 loans
it will tell how much you getting on your claims portal
Hope this helps
Kayla says
Does anyone know when credit files will be cleaned up? I have a default I’m desperate to get rid off. I recieved payment today but no letter or message on portal, had to google what the payment was
Sara (Debt Camel) says
this is what one person was told yesterday: https://debtcamel.co.uk/provident-scheme-claim-refund/comment-page-16/#comment-489902
Susan says
Well done to all of those who finally have received payments from these sharks. I unfortunately, am not one of the fortunate ones.
Out of 9 loans one was deemed unaffordable & this debt had been sold to Lowell.Solicitors. It resulted in me obtaining g a CCJ which still has an outstanding balance of £4k.
Just spoken to Provident this morning & they have advised that debts sold to Lowell Solicitors have not been settled and any monies outstanding are still owed to Lowell.
My redress outcome stated that as the compensation due to me was less than the outstanding balance, I would not receive any redress. This loan had been sold to Lowell, so there was no outstanding balance owing to Provident. Surely, Provident should at least give me this redress amount or transfer the sum to Lowell to reduce my debt with them ?
I feel as though I have lost out twice to these sharks. Firstly, they sold me an unaffordable loan & now they have got away with paying me no compensation. I am now still left with a CCJ & a £4k debt to repay.
I did appeal the redress but this was not upheld by the adjudicator. I will escalate my appeal to the Financial Ombudsman but I’m not expecting a favourable outcome.
Christine says
I hope this is not true I to had a loan bought by lowell solicitors which ended up in a ccj this was deemed unaffordable. And after contacting provident over this they have told me this loan will be closed ( soon) and any monies paid from august last year will be repaid to me by lowell solicitors, has this been a blatant lie!!! As account with lowell solicitors still active as of today and they continue to tell me as of yet they have heard nothing from provident regarding the closing of the account.
Toni says
I am not sureof lowell and lowell solicitors are different departments as mine is lowell and got closed but those who have the solicitors don’t seem to be getting anywhere . Hope everyone gets it sorted
Sharron says
I’ve had a email to my spam folder from Lowell telling me to get in touch with them as I had overpaid and due a refund
I’m assuming it’s to do with a provident l debt they bought
Christine says
Unfortunately I’m not that lucky they are adamant the debt with themselves stands and I must continue to pay, account still live on the Lowell solicitors portal this evening!!!
Will says
Did your redress statement mention an outstanding balance sold to Lowell ? Mine showed an outstanding balance (which was much lower than the actual) but no there was no mention of Lowell. I’m just wondering if the financial administrators, did not realise my outstanding account had been sold to Lowell.
Sharron says
I’ve rang Lowell this morning and my account as been closed
Christine says
No I compared all the loans that provident deemed unaffordable and the one they sold to lowell was on there .
On provident portal said my outstanding balance was zero this must be because lowell bought the balance from provident but still owe lowell solicitors over £1800!!!! And just checked my online lowell account & account still live and still has the outstanding balance, and lowell threading bailiff action if I fail to keep making my monthly payments.
melvin says
im recieving the same info as you ,paid out from provi but lowells saying we have no onfo
Christine says
It’s ridiculous being told even though provident have said the loan sold to lowell was unaffordable lowell can still make me repay the full outstanding balance as lowell are now the legal owners of the debt lowell are very rude, aggressive and VERY unhelpful!! And Having none of it all I keep getting told is it’s lowell debt now not providents.
Christine says
Your one of the lucky ones Sharron it seems lowell are closing some accounts but if they with lowell solicitors it’s a totally different ball game!!!
Ashlee says
Christine mines with lowell and still not been sorted. I’ve been on at provident for weeks about it. Mines not solicitors just lowell.
Alice says
Received payment today. Thank you to debtcamel.co.uk for all the help and advice they have given everyone.
Maxine says
Anyone no when the cheque are coming out I got paid into my account but my husband by cheques
Christine says
After an hours wait I have just spoke to provident AGAIN regarding the debt sold to lowell solicitors to NOW be told yes the debt sold to lowell was deemed unaffordable but that’s by provident NOT lowell provident will send there findings to lowell solicitors but at the end of the day as it’s now Lowell’s debt and not providents so legally they can still make me pay it off in full, absolutely criminal, the lady from provident I spoke too definitely won’t be getting a 5* review she was very very abrupt!!!
Sara (Debt Camel) says
was the debt sold to Lowell who later passed it to Lowell Solicitors to get the CCJ? Or was it sold to Lowell Solicitors directly?
Christine says
Originally lowell then the solicitors shows on both of my online accounts but says on main lowell website any questions must contact lowell solicitors direct.
Jane says
Does anyone no when we will receive cheques
Geraint says
Had my decision from adjuicator, they are not changing the decision of my claim from provident! So £30 is all ive had back! Was hoping would be a better outcome but at least the whole debacle is finally over! Thank you again sara for all your advice with these companies.
Toni says
I only got £38 myself but my debt with lowell has been wiped so at least I got something out of it and I very nearly wasn’t going to bother. I also think provident didn’t give them all my loans as I had a lot more but I threw away the books so I had no proof
Lorraine says
Absolutely terrible I was a provident customer since 1997 and nothing was recognised before 2007 !!!!
Danielle says
Has everyone had payments into bank? They have my bank details and I didn’t appeal but still not received anything.
Daniel says
Hi Danielle, I’m with Santander and mine went in at 10.30pm last night
Lisa says
I haven’t had mine yet either but my husband got his yesterday
Cyndy says
Oh dear. I was told I would get £4.35. £1.95 went in today. These loans were taken out while on a DMP. Currently have a Vanquis credit card which I only kept for emergencies. I have now cut it into pieces paid off and closed the account. These people are criminals.
Jess says
I really don’t understand why a lot of people on this site are chasing payment or disappointed. I received my £95 today did not think about it once, was surprised when I got a letter to claim as I was just happy I paid if my loans ten years ago. I still made my claim but never chased as didn’t expect anything.
However we all knew at the time we were desperate for these loans or else we would have gone to our main banks or got an overdraft instead!! We are partially to blame for taking out these loans while we desperate myself included – but people serious stop being greedy we all put ourself in this position
Toni says
Not everyone is in a position to be able to get overdraft etc. When u have kids, low income,unexpected bill they made it seem easy. Theb they convince u to get another then another and before u no it your in debt with them. Please don’t assume everyone in same situation.
Lisa salmon says
Was told it would be in my bank July 1st received nothing.I then got told a cheque will be sent out July 6th.
Joanne says
Hi Lisa have you received your cheque as I am also waiting for cheque
Julie O’Connor says
Hi has anyone received a cheque yet
Christopher says
Expect a cheque maybe today Saturday confirmation from solicitor text message but the provident email has not come as was informed etc
That was yesterday.
Sue worsley says
No cheque yet was going to be on the 6 th of this month I read it was going to be after the 15 th it’s been a joke and so rude on the phone when you do eventually get through I’m not holding my breath
Christopher says
No cheque today post lady has been and nothing etc (Saturday )
Linda wicks says
I am still waiting for cheque. And alligiant are pestering for their fee already. terrible x
Paul Hardy says
I’m the same waiting still but allegiance are fine after calling them they do not expect payment until you have received payment. They have no way of checking if you have received your payment so just chill and wait for it no rush. To remind also their fee is 30%
Sue worsley says
How true everything been a shambles
Joanne says
Has anybody received there cheque as I’m still waiting.
Sue worsley says
Hi it was in the press that cheques are being paid out from the 15 of July I was told it was the 6 th not holding my breath it’s been a disaster terrible
Bryan Daniel says
So now that the scheme is closing down, at what point could I looking at getting a default suppressed? They deemed one loan affordable and the smaller one unaffordable (shock!), so I’m hoping to get this default removed or suppressed at some point in the near future.
Sara (Debt Camel) says
I would wait a couple of months.
john says
Has anyone gone through a solicitor to claim, gave my bank details, but have received no payment atm. i am supposed to get nearly £1600.
Elizabeth mehmedi says
My daughter went through a solicitor they take a hell of a lot … hers was £1,500 they took £540 left her with £960
Christopher Smith says
Yes I used a solicitor but remember these refunds are question mark your request for loan being unaffordable could be rejected but if you use legal help then maybe you might win with more cash etc
Sara (Debt Camel) says
All the solicitor did was fill out the same claim form anyone could do themself. They added nothing to this simple claim processs
john says
I have had all the details back from the solicitor saying what i would receive, but i have had nothing.
Christopher Smith says
Yes but when they review paperwork they will know that yourself didn’t fill in form .
Example NHS state that if someone else fills in application form for PIP you have much better chance of being granted funds.
Doctor consultant phychartrist does not prescribe medications he refers to your GP to do the dirty work.etc
Sara (Debt Camel) says
That isn’t the case with Ombudsman complaints in general or affordability complaints in particular. Claims companies do NOT have a better success rate – see https://debtcamel.co.uk/claims-companies-ombudsman/
Will says
Can anyone explain why defaults, late payments etc are being removed from people’s credit reports but not CCJ’s. Surely if a CCJ was given in reference to an unaffordable loan this should be removed too ? Also, why are Lowell closing & refunding payments for some debts but not all ?
Sara (Debt Camel) says
Removing a CCJ is a court procedure, it isn’t something that a firm can simply correct by informing the credit reference agencies.
Yes, CCJs should be removed. They were in the Money Shop scheme. Amigo has said they will be in its Scheme.
So far as I can tell, Lowell has started after a slow start (caused by lack of information from Provident) to behave reasonably except where the complaints were passed to their Solicitors. I don’t see why that should make a difference and I hope Lowell and Lowell Solicitors get their act together and sort this out. If this isn’t resolved ina couple of weeks i will suggest what else people can do.
Christine says
Thanks so much Sarah for your help going forward as I’m having a nightmare with lowell solicitors who are point blank refusing to accept my loan has been deemed unaffordable, and provident telling me it’s Lowell’s debt now and if they want too they can make me pay off the full outstanding balance even if provident did deem the loan unaffordable, which I’m disgusted in!!!
Will says
Hi Sara
In the event that Lowell do not close/reduce my Provident debt, once I’ve repaid the debt in full, can I put a claim into them to recover the interest + the 8% redress. The loan has been deemed unaffordable so surely I should be entitled to the same compensation from the debt purchaser.
Sara (Debt Camel) says
See https://debtcamel.co.uk/no-set-off-scheme-administration-debt-sold/. But it is going to be easier to try to get Lowell to resolve these cases rather than going down this complaint route.
Emily says
Is the 4.25% a final payout or a ballpark figure and if there’s any left over after peoples successful appeals will everyone get any more?
Sara (Debt Camel) says
Provident hasn’t said. Any extra payment would be tiny.
Annie says
I was paid more than my original estimate . I had a partial uphold from adjudicator but still not received anything in writing from them and was done 24 June but I’m taking it they have notified provident and they paid me out Do you think adjudicator will send me a letter
Jillian wright says
Has anyone received a cheque as yet
Jillian says
Has anyone received a cheque as yet
Paul Hardy says
I am due to receive around £180 but nothing has been laid into my account despite the fact that I did put this on the portal (now seems to have disappeared the bank details)
Actually did mine through a claims company (alliegient) and they have already sent me an invoice for 30% of the claim. That aside I would like to express my absolute disgust at the ombudsman for the low payout. What a complete and utter waste of public funding they really are and I see no point in them receiving any further funding. Same as the energy regulators they are another waste of space being totally ineffective in every single way
Back to the payout I assume that they will now pay me by cheque although the email from the claims company did state that the payouts are hing made in stages. Anyone else had similar?
Kitty says
When/how did you get your invoice from Allegiant? I have received payment but am waiting on my invoice coming in but haven’t heard from them as yet. Seems a waste as I submitted my claim with them and the following month they had put a stop on claims to go through this process and I had to resubmit everything with Provident anyway. Seems a waste of 30% of our claims.
Paul Hardy says
It came via email. I have also phoned them today and despite the fee being high at 30% I initially did all of this whilst I was not particularly well and couldn’t be bothered to do it myself
They do not expect the fee until I’ve been paid by another round of bank transfers or cheque and are quite relaxed about it all. They don’t get access to as and when the payments are made they said today all they know is it can be throughout the month of July so it’s all a waiting game I suppose. Noticed in a financial post in one of the newspapers that provident are now back in profit what a surprise and allegiance agreed with me that any such profits should be paid to claimants too until this is all sorted but that’s about as likely as me flying to the moon on Concorde next week!!
The ombudsman also to reiterate are a complete and utter waste of space
Sara (Debt Camel) says
This is not the Ombudsman’s fault – it is the fault of the FCA who is Provident’s regulator.
Cj says
I had my refund yesterday but Received an email from provident tonight stating the amount for refund etc and that there phones will be kept open until end July for queries and then that’s it and access to claims portal will be open until 31st July
Jo says
Received payment yesterday. Didn’t bother appealing etc. Had a notification to say I have a message in the portal today. I’ve never been able to log in though. Is it likely to be a confirmation of payment or something else? I don’t want to be ringing for an hour again if it’s just a confirmation so if anyone else has had similar I’d be grateful of the update. Many thanks
Carol says
I’m the same, I can’t get into secure messages but I have my money so I think it might be about that 😃
Toni says
It’s just saying how much they paid and if you had any at debt that they have been informed to reduce balance
Ashleee says
That’s what mine says too but lowell are still saying they haven’t received anything from provident so my balance is still the same. Last email from provident said they are informing them and to allow them time but some peoples lowell accounts were sorted weeks ago?! They also told me by the end of June but now giving no date just asking for time. I haven’t got time, lowell are utter cowboys and I just want it sorted ASAP
Cyndy says
Yes I had the exact same email Jo. I got into my portal and all it says is a repeat of what you already know. It is just confirmation of your payment. I also had my £1.49 payment in my account yesterday.
DL says
I had a payout on Tuesday for my deceased father. Relieved that is all sorted as they didn’t have a clue at the beginning or what paperwork they wanted from me. Glad it is all finished.
With regards to my own where I had to send the medical evidence in, I had an email saying there was a message in a portal. After being able to access the portal all throughout, for the past week nothing. So rang, they read my letter from the people who had requested the medical info to say my claim partially upheld and Provident would be in contact. So still none the wiser. Just waiting for a letter now with more info. I hope they don’t put anything else in the portal, it doesn’t work
Richard says
Try using a different browser eg Chrome, Edge, Firefox, Safari etc and/or a different device. If you are trying to login on your phone with no luck try a laptop or desktop. I have no problems logging into the portal on my Android phone.
DL says
I have but with no luck. The whole process has been a nightmare and they have since sent me the letter detailing all of my fathers loan’s upheld but didn’t tell me over the phone they didn’t uphold four when I had to continually chase them and only now don’t get the details. Just glad my late father had a payout, just a shame he isn’t here to see it
Sandra says
I received my payment today less than i was originally told. Only smaller loans were upheld so out of £24,000 i received £1000. Another £8000 rejected. I originally tried to claim back but was not they were affordable now they are not. As a limited company can i pursue the directors personally for the full claim?
Sara (Debt Camel) says
no you can’t. The scheme has legally changed the debts so it is not possible to take legal action to recover them.
Richard says
A Liimited Company actually means that Directors’ cannot be held financially responsible. You can only sue the Company,
One reason that Contractors build up huge debts then go bankrupt, then open up wa different name. When I was in the High Court in the RCJ making myself bankrupt there was around fifty of so other people. I got talking to a few guys and they were telling me that’s exactly what they do.
Lucy says
HI
Did anyone recieve the actual staement from the provident explaining what loans they upheld and what was not after the adjudicaters?
I heard from Provident they sent a letter but I dont really understand because the loan was sold to lowell originally they said it was deemed unaffordable now they are saying no change to loan but lowell have agreed to reducing the loan. The thing is I cant see what loans were upheld and what was not by the adjudicator!
Ashlee says
Can’t help with adjudicator part but from what I understand lowell is “reducing balances” in the same way provident are where if you’re redress claim is more than your balance currently it’ll wipe it out. If your redress claim is less than your current balance it’ll be reduced but not wiped. So if I owed 1.5k and my redress is 9k it’ll be wiped. If I owe 9k and ny redress is 1.5k it’ll be reduced.
That’s how j understand it anyways, provident are just taking their time at updating lowell and even with me sending lowell copies of letters they won’t do anything until they hear from provident
Lucy says
Thanks for this .
Lucy says
Now I cant get hold of anyone from provi its saying the email contact nos and everything is no longer in use!
Lucy says
nevermind I found the right details its all good!
Lucy says
Hi
For those who appealed
I just got off the phone to provident because I recieved payment and my adjudication letter via portal saying my claim had been upheld in part, then last night I recieved a letter from provident regarding payment.
I was confused because I thought the provi letter was the outcome. It turns out this is just a receipt of the payment i recieved from provi.
He explained I now wait for the letter from provident which will explain what the adjudicator has decided. He said all payments were sent out last friday so the letter everyone recieved so far from provi is a reciept confirming your compensation payment so far!
Hopefully this should clear a few things up with people just as confused as I am
Julie Stock says
Still no payment even though they told me 1st July. Getting a bit worried as we might not be able to contact them in a couple of weeks.
Diane says
Had five provident loans after the year 2007, had more prior to that, but as we know it’s from 2007 they are dealing with. Out of the five, the whole five were ticked unaffordable, so they upheld.
In my case it was one after the other, so once completed I taken another.
I’m baffled on the one account number as it states they’ve offset it as there was a balance owed of £176, I never owed anything as I only taken out a new one after completing the previous loan.
So they’ve deducted the £176 from the whole claim of one thousand and a few hundred as if I owed the £176.
I understand it’s only so much being paid out but can’t understand where I owed the £176 .
If that’s the case I wouldn’t have taken out another loan after that one.
Or have I misunderstood on how they’ve done this? Cheers
Sara (Debt Camel) says
I am sorry but there have been a few of these “balance owed” cases – you should have appealed it at the time – it is now too late.
Will says
I had a similar issue in that the amount they stated was outstanding was completely wrong. I did appeal this, but because I also appealed about the loans they deemed affordable, the adjudicators only looked at this point & not the outstanding balance. When I queried this with Provident, they advised the adjudicator could only look at one of my reasons for appeal, even though there were 3 different appeal sections on the form on the portal. The way this whole thing has been dealt with is very, very shady !
Sara (Debt Camel) says
That’s is shocking.
Diane says
Thank you Sara. I’ve only just had my decision because they sent me the incorrect one at first that wasn’t mine as it was a different first name and scheme number.
I don’t think they’ll be hardly any difference in the payment due anyway.
Sara (Debt Camel) says
then you could ask to appeal – but it will probably be less than £10 difference in the end as you say.
Richard says
Hi Sara, All my loans were unaffordable in the end after I had been given an offer and appealed. I too had £328 supposed outstanding loans, Provident sent me the details of the 2 loans which were taken out a couple of moths before I made myself bankrupt in Jan 2009. They were given a copy of the Bankruptcy Cert and someone wrote all of the outstanding loans at the time off in May 2009 not that I was paying anything.
I appealed again and it went to the Adjudicator and they partially upheld the claim, basically saying I owed £328 despite the proof I didn’t. I was paid anyway on Tuesday. How do these people think they breach a High Court Order ?
I’ve given up now as it not even £20.
Thanks to you and all other posters for their help.
Sara (Debt Camel) says
I am afraid that it is normal for refunds to be set off against debts that no longer exist because of insolvency. This happened with PPI a lot.
Richard says
I guess so. If it was more than say £50 I would have contacted the Official Receiver at the Insolvency Service to see what they say, but it’s only about £15 I guess I will just cut and run with the big payment and overpayment refund.
It’s disgraceful that they can ignore a High Court Order especially when they sent me a full list of all my loans with Provi since 2007 including all the dates etc which were not on the first letter I got through the scheme portal Those debts of £328 are clearly shown in their own documents as being written off and includes the person’s name who did it.
Cheers again Sara.
Gemma says
Hi,
Not sure if can even be answered, but worth a shot!
Basically I’ve had my provident personal credit complaint upheld and they amount they owe me is over £14k, but the amount they paid me is £600… disgusting right?
However, I currently have car finance with them with more than £14k outstanding. I’ve checked the contract and it specifically states ‘moneybarn – part of provident financial group including provident personal credit etc).
So my question is, would it be possible to use my right to offset what they owe me in compensation against provident personal credit against an outstanding debt I have moneybarn car finance?
Reaching for the stars I know! I’ve already put in an affordability complaint against moneybarn which they have rejected, so I’m about to take my complaint to the ombudsman and I don’t know if it’s worth what they owe me v what I owe them and request an offset to redress the balance in my favour.
Thanks
Gemma
Sara (Debt Camel) says
Disgusting indeed.
I don’t think they will offset this.
I mean you can ask, but there is no legal reason why they should. (Ethics of course doesn’t come into it.)
So if you ask them, give a simple 1 week time limit after which you will send your MB case to the Ombudsman.
Gemma says
Thanks Sara,
Worth a shot & I guess no harm in pointing it out to the ombudsman that they are Pershing me for a debt whilst they owe me over £14k!
Criminal what they get away with.
Thanks so much for Debt Camel. It’s been so helpful.
Sam Westlake says
I received my payment but my husband hasn’t he didn’t provide his bank details so we presume he will be sent a cheque is that right
Maxine says
Nothing for my husband 2
S says
Hello,
On my letter it said that they have contacted Lowell and they will refund any overpayments due. Should I expect an overpayment at all if I cleared off the debt in full or not?
Just a bit confused.
Thanks
S
Joe says
Hi my portal letter also says they have contacted lowell/lowell solicitors regarding my account phoned lowell AGAIN on Friday about this but as of yet lowell state they have heard NOTHING from provident and the account lowell bought is still live and I must continue to make my monthly payments!!!
S says
I emailed provident as well but no luck yet. I’m just wondering if it will be classed as an overpayment or if because I already paid it all off I won’t get anything back. A bit confusing
Joe says
When did you pay it off? as provident told me anything I’ve paid since august last year should be refunded by lowell but getting lowell to acknowledge the debt was deemed unaffordable is like asking for this weeks winning lottery numbers!!!
S says
In 2017 so probably won’t be due anything. You should though, if you’ve been told but it’s annoying trying to chase it
Steven says
Does anyone know when Provident will remove late payment markers from credit files please?
Robert says
Received hard copy of document on portal today but no cheque enclosed any one else got this?
Lin says
I have received payment, little more than the lowest offer. Finally over. Everyone should be paid out soon. Good luck folks and let’s put it all behind us and no more rip off loans
Rav says
Do we have an idea when we can go about disputing credit files to have records removed? i would like to have a provident record suppressed but this will need to wait till there is no-one available on the Satsuma end to respond. i suspect this will be in a month or so?
Thanks in advance.
Adreva11 says
I’m personally waiting until they’ve cleaned Credit Files for the missold loans and then giving it a couple of extra months.
I do worry however that since Provident the parent company is still going the suppression request might not work.
Best of Luck
Sara (Debt Camel) says
But will they be employing someone whose job it is to respond to CRA queries? They probably do not want to.
Christine says
Well lowell solicitors account still live this morning and they still demanding repayments, the final payout letter on my provident portal says lowell have been informed of the outcome of the debt they bought as been unaffordable and now it’s up to lowell and no longer anything to do with provident, I’m SO annoyed lowell still having none of it!!!!!
Toni says
Is it lowell or lowell solicitors?
Christine says
Was originally lowell then passed to there solicitors.
Toni says
From what I can tell llowell are doing what is asked but the solicitors aren’t
Christine says
I know it’s totally unfair phoned lowell solicitors a few time regarding the matter but they are rude abrupt and threatening, lowell direct won’t even acknowledge me with it being passed to the solicitors, all I keep getting told is it’s our debt now not providents, regardless of what I’m being told by provident that lowell have been contacted by them and my debt will be either be reduced or totally written off I now owe lowell a lot less than loans original balance.
shaun stringer says
What can we do can any one advise, its a pain i owe £300 left and i should have the payments made since Aug 21 2021 back but Lowell Solicitors are being tw@&s about it and we prob wont get any back from them.
Christine says
Same here provident informed me exactly the same all payments from august 21 will be refunded by lowell but lowell solicitors are being absolute 🤬if it’s right we will get all payments back since august last year I’m owed £360 so far!!! but they demanding I must keep up my monthly repayments OR ELSE!!! The way the cost of living is rising I want the money back in my pocket not there’s!!!
shaun stringer says
Im on the phone to CAB who have listened and sent me over the National Debtline so 🤞🤞 i will see what i can find out for us all in this horrible mess
Joanne says
As anybody received there cheque for compensation
Dominic says
No cheque here either. No confirmation of amount in portal and no reply to email on 7th July. I will call them tomorrow I think.
Amanda says
Not yet I’m still waiting, it’s bad we have to wait longer than everyone else when I wasn’t even given the option fir a bank transfer.
Carol MacNeish says
Got message on portal dated 8th july stating what I am getting and saying that cheque enclosed? So when are cheques being issued?
Julie says
I still haven’t had my money despite it being sent to my account on 1st July. Called them this morning confirmed they had the correct bank details which they have. They told that because it is not showing as failed they can’t do anything. Any Dvice greatly appreciated.
Gord says
Totally shocking behaviour there must be some official dept we can make complaint to was waiting on phone 2 hours for some one to reply and was told that they have some payments back as failed today but not mine was told have to wait 10 working days before they can do anything my bank said it was despicable what they are doing
Will says
Why have Provident been allowed to act as their own administrators for this scheme ? They are truly inept. I have now spoken to 4 different customer service advisers regarding my debt which was sold to Lowell & everyone has told me a different story. Surely if the high court agreed to this scheme they should have stated that an independant body administer it & not allow Provident to turn this into the administration fiasco that they have. I’ve lost all trust in our judicial system.
Sara (Debt Camel) says
because that is the way Schemes work.
Gord says
They should not have been allowed to run scheme they are running it with all the contemp for us they ran provident I’ve contacted joe sweeney and just been told pack of lies totally stressed and still no money deposited in the bank
Sara (Debt Camel) says
This is how Schemes work.
but similar problems happen in administrations as well.
Sara (Debt Camel) says
I would like a list of people who still have a problem with a balance that you owe to either Lowell or lowell Solicitors.
Can you reply to this comment (use the Reply button, not the Leave A Reply box) and say if your problem is with Lowell or Lowell Solicitors. No need to give any further details.
Please don’t reply to this comment if you have any other sort of problem or I may simply delete it.
Will says
Lowell Solicitors
Christine says
Lowell solicitors
Lucy says
Lowell Solicitors
Catherine Allen says
Do anyone have a number I can call them plz
Claire says
Had an update on provident portal, my cheque is on its way. We will see in the coming days if it arrives
Amanda says
I have just received a message in the portal that is dated the 8th July saying the cheque has been sent, nothing received yet though.
Joanne says
I have received same messege in my portal dated the 8th July to say they have sent cheque but I haven’t received anything yet
faheem says
anybody has any idea if they have not held under complanit? is possible to change their mind if they will refund affordabity and then clear credit record?
Sara (Debt Camel) says
did you appeal the decision?
Gord says
Sara is there anyway I can email you all these lies I’ve got on emails from provident
Sara (Debt Camel) says
Sorry no.
There is nothing you can do but plod on with this.
Michelle Robinson says
Hi as anyone had any contact from provident if youve had your claim upheld by the adjudicator some of my loans didn’t fall in the schemes rules so my original complaint stood
Ashlee says
Lowell… won’t let me post just the name lol
Kath says
Iv not heard any think from them about mine
Julie says
Made my daily call to Provident again today as still no money in my account and according to them the payment is still not showing as failed. Told to call again at the end of the week if money not received. I asked them to look into this a bit further as clearly something has gone wrong but until the payment shows as failed they cannot do anything else. What a shambles!
Gord says
Julie they are now telling me I haven’t been paid like you waiting after being told several times and letter confirming bank transfer that I’ve now to wait for adjudicator decision but I’m sure there is people on here have had payments while waiting
Dorabelle says
Any body received there cheques yet I’m waiting postman just been northing
Gord says
Julie I’m the same been told a pack of lies just had an email from someone joe sweeney assigned to my case I’m not getting paid as I’ve got mine with adjudicator and won’t be paid till it is finished and then to allow them at end of July 14 days to process it I’ve had enough now can anybody that has appealed and paid please reply as there lies are disgraceful I received letter on portal telling me I was paid by bank transfer now they are saying it was a mistake also way told several times that we would be paid then anything extra would be paid separate now it’s a different story
Michelle Robinson says
I got payed last week but then my claim was upheld by the adjudicator letters over lapped so waiting for provi to get back about what they still owe me
Julie Stock says
Hi Gord why is it with the adjudicator? Did you dispute anything? It’s so stressful.
Gord says
Yes first outcome was only for 5 loans I had a lot more waited 30 days 2nd outcome was for 33 loans but still not all loans on there and loans that weren’t mine second appeal waited 30 days again loans which were previously upheld not upheld and still not all loans on there so it went to adjudicator now having to wait 60 days which is up on 17/7/22 so after stringing me along the same route as you I’ve eventually been told no payment has been made to me waiting for adjudicator now and then told it takes them 14 days to issue payment they have had long enough and I know people on here that are waiting on adjudicator decisions HAVE been paid
Paul Hardy says
In my portal it states that the cheque has been sent to me presumably with no stamp on lol dated the 7th July
Piss poor payment from a horrible company still making profits. The fsa are a complete and utter joke for accepting this payment so low while the company continues to profit but whatever it is what it is originally expecting them Tom pay nothing at all
My payment expected by cheque is in the region of around £180 so wont be going to Barbados on it but it’s better than the expected nothing
Sammi says
This is REALLY starting to annoy me now I was informed by provident my debt with lowell solicitors would be closed and I’d be refunded any repayments made from last august, this was in may this year and again on my final payment email from provident the other week, I have given lowell time to sort this out but unfortunately my account is still live and still showing my outstanding balance, I have contacted lowell solicitors today over this but they are having none of it, they are very abrupt and intimidating and just keep threatening me as what will happen if I stop making my repayments anyone know what is the next step can be??????
Ashlee says
Hi all bit off goodish news. I emailed provident yet again as no change on my lowell account and they said all 3rd parties had been informed and to escalate. I already had escalated with lowell and got nowhere so I thought right I’ll ring them. Rang lowell got through to a very polite and helpful girl who said there is a pinned notice saying the account had been identified as part of the SOA and balances/adjustments would be made in due course. This doesn’t show anywhere on my online account so those that are purely checking online give them a ring and see if it’s the same for you. If I hadn’t rang I’d have assumed no communication.
Christine says
Is your account with Lowell or lowell solicitors ??
Ashlee says
Hi its with lowell. NOT solicitors.
Christine says
Unfortunately mine is with lowell solicitors phoned them yesterday but they still saying debt stands and must continue with my monthly repayments they state nothing heard from provident yet my proof loan was deemed unaffordable is worthless till they hear direct 🤬🤬🤬🤬
Lucy says
My massage from lowell solicitors is they still heard nothing from Provident and that they will put my account on hold for 90 days.
On my reciept letter from Provident before the adjudication provi said they already contacted Lowell and been instructed what to do.
Its starting to concern me because Provi are only live until 31st July so we dont stand a chance after this date am I correct Sara?
Sara (Debt Camel) says
Well you can still carry on arguing with Lowell after that if you have the email from Provident saying that loan was unaffordable.