Contents
Quick overview
Provident’s Scheme of Arrangement is now in the final stages.
The Scheme was proposed because Provident could not afford to carry on paying full refunds to customers winning affordability complaints. The Financial Ombudsman was upholding 75% of complaints against Provident.
The FCA, Provident’s regulator, said it did not approve of the Scheme. But as Provident has stopped providing doorstep loans, the FCA did not object to the Scheme in court.
It started officially on 5 August 2021 after it was approved in court. The deadline for claims was the end of February 2022.
Provident has assessed claims and informed customers of their decision. The large majority of appeals have been held.
Provident is making payments to bank accounts or sending cheques:
- it is paying 4.2557p in the £;
- so if your redress was £1,000, you will receive about £42;
- a final letter will be uploaded to your portal account setting out the payment;
- the first bank payments will be arriving in accounts on Tuesday 5 July.
Here is confirmation from one reader (see the comments below for others):
FUNDS PENDING!!!
Hi all, I’m new to this to thread but just thought I would give an update.
I have a Monzo account, it is showing my Bacs credit as going into my account on Monday, for most people with standard accounts this means you will be be paid Tuesday 
I can also confirm it is 4.2557% as stated.
Glad it’s eventually been sorted.
But no-one should assume they will get their payment next week.
They may be going out in batches. And in any mass payment, some of them fail. Do not plan your July finances on the assumption that you will get paid early in the month.
Which loans were covered by the Scheme?
More than 4 million people were given a loan by Provident that comes under the Scheme.
These loans were given between 6 April 2007 and 17 December 2020.
The loans came from four different brands:
- Provident – often called “doorstep loans” or “home credit”;
- Satsuma payday loans;
- Greenwood – another doorstep loan brand that hasn’t been used since 2014;
- Glo – a very small guarantor loan brand.
If you have an affordability complaint about Vanquis or Moneybarn, these complaints are NOT included in the Scheme. You can still make a normal affordability complaint and get a full refund.
The definition of “unaffordable”
A loan is only “affordable” if you could repay it on time and still be able to pay your other debts, bills and living expenses.
You may have paid the loan on time, but it may still have been unaffordable.
If paying Provident left you so short of money you had to borrow more or you got behind with bills then it was “unaffordable”.
If you had several loans without a break between them, then Provident should have realised you were trapped in a cycle of borrowing and that these expensive loans were not affordable. Even a single loan can be unaffordable if it is large.
How much will you be paid?
The next stage is for Provident to divide up the £50 million in the Scheme between the people who have had their complaints upheld.
Customers who made a claim have been told which loans have been upheld and what the total redress for these loans is. You will be paid a percentage of this redress number, not all of it.
When the Scheme was voted on, many people thought they were being told that the payout would be 10%, or 10p in the £. I said at the time that that looked unlikely and it could only have been based on an unusually low number of people making a claim.
For several months Provident has been quoting a range, saying:
Based on the claims that we have received to date, we estimate that the pence in the pound rate of compensation to be paid to each customer will be between 4-6p.
Now it is known that Provident will only be paying 4.2557p in the £.
A final letter will be added to your portal account setting out what you will be paid.
Credit records will be cleaned
In other schemes and Administrations, some people say getting rid of a default was the most important result for them. Not the small cash refund!
For upheld loans, any defaults or missed payments will be removed from your credit record.
This clean up will be done at the end, when they can do everyone’s together. This is very annoying if you want to make a mortgage application, but there is nothing you can do to speed it up.
If your credit record is not cleaned in this process, there will probably be no-one to complain to about this. But there is process for resolving this sort of problem, see Correct credit records by “suppressing” them if the lender has disappeared.
Current loans
Loans that were sold to a debt collector
If your loan was sold to a debt collector, Provident is trying to get this settled. This seems to be taking some time, for example with Lowell saying they haven’t been given the right information from Provident. Several people are complaining about these in the comments below.
Loans that hadn’t been sold were written off in December 2021
In December Provident announced that it was no longer collecting any payments for existing loans:
There is nothing you need to do. You can stop making payments on your outstanding loans owed to PPC and if your payments are taken by the Continuous Payment Authority (CPA), we will stop these for you. Any payments made after 31st December 2021 will be paid back to you.
If you’re in arrears or didn’t pay your loan within the time we agreed when you got your loan, we’ll update your file with our Credit Reference Agency to show the balance as zero and partially settled.
Your credit record is being changed to show that the loan is partially settled or partially satisfied.
If you are a Provident or Satsuma customer, you should have been told about this by email or letter.
That is a pathetic payout
Provident is a successful company with the profitable Vanquis and Moneybarn brands which are still in business. It is a disgrace that the regulator has allowed them to structure their business in a way that has permitted Provident to abandon all its doorstep lending customers and not pay them their proper redress.
If you are feeling mad that Provident has got away with paying you so little, this is the time to look at whether you can make other affordability complaints, not just for loans but for other types of credit.
I have a separate page for each sort, as they need slightly different template letters to complain:
- refunds for large loans, including Moneybarn and other car finance;
- refunds from catalogues and credit cards such as Vanquis;
- refunds from overdrafts
- Morses scheme
- refunds from other doorstep lenders;
- refunds from Lending Stream, Safetynet Credit and other payday lenders.
Could a Debt Relief Order help you?
Can’t pay your bills or debts?
Can you really offer just £1 to a debt?
Annie says
Just had e mail my adjudication is complete I will get a letter with decision Oayment in July
Annie says
My adjudication was partially upheld Waiting to see by letter what ones have been upheld . I also had previously had loans upheld so will be interesting to see how much I will be due now
M johnson says
You think by now they would of told us how much where getting surely they know by now
Charlotte says
I had a letter saying it should be by 1st July
Brooks says
The biggest thing for me personally is getting my credit record cleaned up, I fear that they are going to say they’ll do this after everybody has been paid out. I’ve had a lot of success getting defaults removed from lenders who have gone bust and now I’m waiting for this last Provident one to drop off!
Ashleigh Oakes says
Shelley lowell are standing firm saying mine stand unless provident get in touch with them and say otherwise. Hopefully happens soon as it’s stressing me out. This was yesterday they replied saying no write off.
Zoe says
Hi try and not stress out lowell said same to me then weekend I checked my lowell account online and it was closed basically lowell have said they did it as a good Will gesture 🤔 I know afew others have had there’s written off so hopefully yours will be too get back in touch will lowell at the end of the week or check your online account with them
Toni Tyler says
I logged into lowell a couple of days ago and my account was closed too, I was very happy
Christine Weatherburn Kizzyo says
Hi yes same here I have it in black & white the loan sold to lowell was deemed unaffordable but lowell said until they hear from provident direct my loan with them still stands and I must continue to make my monthly repayments just checked lowell online today and loan still open with them. Again contacted the provident portal regarding the matter and was again informed your balance will be written off shortly and Lowell will stop asking for payment. Any payments made in the meantime should be refunded by Lowell once they have actioned the write off’s we send them.
Zoe says
Hi Christine that’s true mine is cleared and balance zero I got a email aswell to confirm it today doesn’t matter what your balance is it will get cleared and what ever you have paid since last august you will get back from lowell that’s what my email stated
Christine Weatherburn Kizzyo says
Just again contacted lowell solicitors regarding the provident debt with themselves, which provident have classed as unaffordable, again VERY ABRUPTLY told by a customer service operator as of today they have heard absolutely nothing off provident regarding the debt as been unaffordable to myself so I must continue to make my repayments, SO annoyed when I have it in black & white.
Zoe says
Hi Christine tell them you want the account put on hold they offered me that when I contacted them about the letter till this was sorted out coz whatever money you have paid since last august they have to give you that back aswell lowell
Sabrina says
This is what’s on the scheme page … maybe worth you going on there and sending it to them ??
“ Loans sold to Debt Purchasers will have their balances reduced
Our Debt Purchasers have agreed to reduce loan balances for customers with an upheld claim against the Scheme of Arrangement, in the same way Provident has. Where appropriate, the Debt Purchasers including Lowell, Cabot, PRA, Vanquis Bank, Arvato, Grove and Moorcroft will also refund any over payments. We will advise our Debt Purchasers regarding the outcome of your claim during May 2022, so please allow them some time to amend the balance of your account”
Zoe says
Hi Sabrina mine was sold to lowell in 2015 I’ve just received a email to say it’s clear not reduced so it’s seems they are written off which should be as there classed as unaffordable under the scheme
Julie says
Hi Zoe
Have you actually had email from Lowell saying it was cleared?
Mine says account closed when I look online but haven’t had any contact from Lowell.
Caroline Taylor says
Has anyone re appealed after the adjudicator decision and been successful? I
Zoe says
You can’t reappeal it is the final decision after appeal really don’t see the point too be honest seems like they just want it over and done with !!!!
Caroline Taylor says
I thought I had seen someone go back to them again, so just wandered. They can only say no again, but I feel reading some of the comments those who have appealed have had different treatment than others. Surely there should be standard criteria for everyone. Some get contacted for evidence, some get a decision in writing. Provident have criteria for determining whose cases are deemed unaffordable, but if they are using inaccurate information, I just feel that’s wrong and for the adjudicator to agree is even worse. My loan was paid off years ago, but it doesn’t mean I did not have hardship paying it, but yet I still get nothing back, not even a penny. I am glad for those who have had compensation and had their debts wiped, but I feel the whole process is very unfair.
Sabrina says
I don’t think you can re appeal after the adjudicator has given their response.
Diane says
Finally had my decision in the first phase and it’s upheld. Going through the details now, it does state payment will be made July.
I’ll go through it all now.
I never had a balance outstanding so never owed them anything so I get cash back.
Charlotte says
I got the letter as well, they have until today to confirm the amounts we should get, I don’t have any outstanding loans either, it’s just very Frustrating now
Zoe says
Hi Julie yes today I got a email saying account is closed and balance is zero and it’s the same on lowell online account I rang lowell as no one told me is was closed and I sent a email weekend so that’s the reply I got .
Julie says
Hi Zoe
Thanks. I just happened to check my account online and seen that it has zero balance and account closed so will contact them just to get it verified.
Thanks again 😁
Zoe says
Aww it’s ok that’s good to hear 😁
Lee W says
Hi Sara,
A few years ago I repaid Lowell £390 on a Provident Loan that they were collecting.
Is it possible for me to reclaim this cash from Lowell now?
Thanks
Lee
Sara (Debt Camel) says
No it isn’t.
Paula says
Your appeal has been Partially Upheld. We are waiting for the Adjudicators letter and information from them confirming how your claim will change. When we have this we will upload the Adjudicator letter and a revised claim outcome. We do not know at the moment when we will be able to do this.
This is what I received in the portal this morning, I appealed because they deemed 7 affordable and 6 not , so will have to wait on the letter ,
Annie says
I am awaiting my letter as well Mines was done on 24rh so hoping letter may arrive today and hopefully payout next week Get it over with
Lou says
I have received this today:
Good Morning
1st July was an expected date we had for all claims to be agreed and payments to start being processed.
As you can appreciate, we have had hundreds of thousands of claims. We cannot process payments until all claims have been agreed. Payments will be made in July, we cannot confirm an exact date currently
Kind Regards
Kim says
That is the exact same message I received. That’s why I said don’t hold your breath in a previous comment
Lindsey says
That’s bad as they are saying on the phone that anyone who has accepted will receive their money starting from 1st July. They have also stated it’s unfair on the people who have accepted straightaway to wait as it’s up to each individual whether they appeal or not. I’ve also just spoke with them and payments are starting tomorrow.
Maria says
Yeah I phoned about 10 minutes ago and spoke to a woman this time. She said they were making payments from Friday all through next week and to check bank accounts around the 8th of July
Karen lawson says
I got the same reply this morning that they are starting payments tomorrow and it depends on who you bank with how long it will take to reach your bank account
Nicholas Haynes says
And so the delaying tactics begin
Gord says
This is a disgrace if there using delay tactics expecteded this from a despicable company ripped everyone of for years them when it came time to pay out if they had upheld my complaint when it was made I would have received over £45000 they then applied for this scheme the FCA are still investigating them maybe we should all contact FCA to tell them exactly what they are doing
Lorraine says
I got this message to
Think they have had long enough now
I knew they would start this pushing back dates
Keely says
I received this just Your compensation will be paid at the beginning of July, however, we are unable to provide an exact date. You will be informed of the exact amount prior to this being paid.
Regards
Diane says
Yesterday I posted that they finally sent me a decision and upheld, I never went into proper details until after I posted but I zoomed in and the decision isn’t mine, it’s the same surname.
Different scheme number.
Tut tut!
Just messaged them now!
So still waiting on a decision in the first phase after all lol.
Tamara says
I’m sorry to hear this, it’s actually bloody ridiculous how they are going about this scheme, apparently they’re telligb everyone different payout times aswell now.
Hopefully you get your decision soon
Debs says
Good afternoon all, I’ve been told on the phone this morning they are starting to process payments tomorrow.. who knows what’s going on .
They must not keep there staff updated with what’s going on.
Incompetent comes to mind
C duke says
I received the email too but also told a different story on the phone. It’s so frustrating
Jo says
When I received my decision it said payments expected in June. Just emailed them and they said “expected in July”
Lindsey says
After reading a few comments on here and the different information everyone seems to be getting I decided to phone them again. The scheme is ending 31st July therefore all payments will be made by then. They are starting to send out a small number of payments on Friday just to ensure that there is no issues. From Monday onwards the bulk of payments will start to be paid & will take 2-3 working days to appear in our accounts. Depending on where we are in their list we can expect to receive our money over the next 2 weeks. There doors close at end of July therefore everything will be settled by then. I did say to the lady I spoke with how frustrating it is getting different information from different advisors & their website isn’t always updated therefore we phone and ask them to clarify what’s what. So here is hoping some of us are part of the small group on Friday & that the majority of us have our money by next week.
Good luck everyone
Jacqueline says
Anyone had payment yet?
Sara (Debt Camel) says
No – as soon as they start paying, you will see lots of people saying they have been paid.
Jacqueline says
Thank you Sara
Toni says
I had a letter saying I would get payment on 1st July but its hardly anything lol
Jacqueline says
Ours is between £3-400. The car conked out on us a few days ago so it will come in handy. :)
Leanne says
I had 17 loans over the time scale of the claims back and they have upheld 12 of them but said i could only be expecting 217 pound compensation when it was over £7000 i have sent an appeal as the offer is ridiculous wounder if the appeal adjudicator changes the decision? Appeal was made 11/04/22 heard nothing back yet
John says
As they are in a scheme of arrangement you unfortunately get pennies on the pound. No appeals or anything will change that it’s the same for everyone
Gord says
Was told that today we would find out the percentage they were paying just phoned up and was told that the person answering the phone didn’t know what they were paying it was a different dept dealing with that and when it was getting paid we would receive an email with exact amount total bullshit they must know as she informed me that they were starting paying it today but they can’t tell you how can you check if it’s correct
Paula says
I would go onto the portal and send them a message about your appeal, I didn’t have any update so messaged them and they replied to say decision from adjudicator was it’s unchanged. So if I didn’t send a message I would have never knew they already made a decision.
Jeanette Harris says
I was a provident customer since 1985 having multiple loans a year off provident and greenwood’s over 45 since 2007 all upheld just 2 not upheld over 45000 I am receiving between. 1.500 to 2.500 not much really but something is better than nothing I suppose .
Jacqueline says
True! but it’s still shocking, :(
Joanna says
I spoke with provident yesterday nice lady came on told me cheques are been sent from tmz IV had a email this morning stateing cheques will be issued end of July so 1 is sayin 1 thing anther is sayin anther
debbi says
I had 3 of 9 loans upheld and appealed , i heard nothing, i emailed a few weeks back asking them to confirm which of the loans were sold to Cabot as they state the reference numbers dont tally and i know one of the upheld loans was included in the transfer to cabot but dont know which one,
i got this reply today
‘You would have received letters yourself from the Debt Purchaser, and if you made payments to them, you must be aware of who you were paying to’
absolutly fuming at the tone of it!
I also asked for an update on my appeal and was told
it was passed onto the Adjudicator who has made the final decision as no change to the outcome.
shocking email !
Denise says
Good morning to you all.
I just got off the phone with a gentleman called Mohammed at Provident. He told me that they have begun payments today. They are doing them in batches. They haven’t quite worked out all the percentages as yet. The ones that have been worked out will be paid as they finalize them….it’s a rolling process. As your percentage is calculated, you will be added to a batch. Apparently it’s not alphabetical, just random.
Sara (Debt Camel) says
I doubt they will start paying anyone until they have decided on the percentage to be paid. This may be the % for the initial payment, with a later smaller one.
Gord says
They have had enough time to work it out time we all started to contact FCA about this shambles and they are saying they haven’t worked out percentage yet
Jim od says
I agree with you,we should start some kind of group and put claims for anxiety and inconvenience (I borrowed minimum amount a fortnight ago)
Kevin says
Hi Denise
Did he say that people will receive an email once they have processed their payment or will it just drop into bank account as and when?
Thanks
Kevin
Denise says
Hello there Kevin…
I did actually forget to mention that point. Mohammed did say that an email would be sent prior to the money arriving into our respective bank accounts.
Apologies for forgetting to mention it….
Jane says
They have told me I will be receiving a cheque any one else been told this
Susan Knowles says
I was told we should receive payment by 1st July
Sara (Debt Camel) says
lots of people have been told a wide variety of things…
DL says
I had sent in the medical evidence they requested but had heard nothing. Been able to use the portal fine but this morning no. I had to ring up, said I don’t know if u have shut the portal down, it’s crashed, or faulty but it’s not working and I’m not getting any communications thru to notify me about anything. I then find out that my claim has been partially upheld, she is going to email out a copy of the letter but Im not sure if it is the letter I received wanting them wanting specific medical evidence.
Double checked about my father’s, just said they will pay out in the next two weeks.
DL says
Just to update, it is the old letter asking for medical evidence that was sent in awhile back so none the wiser with what is happening on my claim with the adjudicator with supplied medical evidence
Claire says
This is from Provident, so ‘hoping’ to make payments in July
We will notify you when all claims have been agreed and we are able to start to process all compensation payments. We are hoping this to be in July 2022.
A nn says
Looks like they’re moving the goalposts again What’s a surprise what happened to the 1st of July
Alan says
It’s 30th of June today .
Maybe wait until 1st of July at the very least ?
Darren says
Why do they keep telling people different things, think theyve had long enough, bet we all get the lower amount.
Claire says
I am 99% sure we will get the lower amount. I hope it is paid over the next few days, but they cant seem to make up their minds and are telling anybody that contacts them a different story :-(
Rambo says
Spoke to a very happy bloke at provident he said payments are being prosseed today and tomorrow so fingers crossed
Karen says
Wondering what’s happening with the interest provident are getting on the £50 million.
Sara (Debt Camel) says
The interest is very low. This is NOT the reason for any delays. I am not publishing any more comments on this point.
Susan Knowles says
When do I get my payment owed by provident
Sara (Debt Camel) says
possibly this month, no one has any idea when exactly
Lindsey says
I don’t think the “advisors” on the phones know much either to be fair. I have just spoke with someone to be told payments have been made today then I asked about having to wait until all claims have been accepted then he changed his story. Really bad that they can’t all stick to the same script rather than fobbing people off. Some people are reliant on receiving this money as stated we technically should have or be having payment this week. The doors close on 31st july so they are going to have their work cut out to get everything finalised asap
Kat says
Provident reply
Thank you for your message,
Unfortunately we are unable to provide you with an exact date at this time. We can confirm that all compensation payments will be issued in the first half of July.
Your outcome letter said that “We will notify you when all claims have been agreed and we are able to process all compensation payments. We expect this to be by 1st July 2022.” So we advised that we expected to notify when all claims had been agreed and we were able to process payments by 1st July not that we would make payments on this date.
I did state that they should all be sticking to the same story, as everyone has mixed messages on here
Nicholas Haynes says
Has anyone had a random £1 taken from their account? this is sometimes used by companies to check the details of a bank account. I haven’t ordered or spent anything.
Annie says
There is now a message they are not taking any more phone calls. Check website or email any enquiries . Obviously sorting payments now
Lindsey says
I’ve never been able to access the portal so need to rely on phoning them for information. Is this message on the portal?
Annie says
No I tried phoning them it’s a recorde message
Marie Johnson says
Is anyone else unable to get on to the portal it’s saying closed for maintenance
Vicky says
I was able to access it around 5pm
adele says
working fine for me
Wendy says
I’ve just been on OK hopefully it might be uploading people’s payments
Gord says
I can’t not been able to get on for a few days and seen on here they are not taking any more phone calls shocking
Jenny says
Mine OK just went on it
Stacey says
The online portal seems to be down at the moment in my letter I had from them it says I would receive payment June so I’m m not holding out much hope for July
Gary Boyd says
Hi,I just checked and I was able to get into ok
Debbie says
Me too, I’ve just logged on with no problem
Kim says
Maybe there updating it with payment amounts 🤞🏻🤞🏻
Joanne says
I’ve managed to get in OK… but nothing there yet but the chat button to send a message on the portal has disappeared… any ideas?
Adreva says
Scheme finished today no other chat / appeals which is awful
Cj says
I can get on portal but you can no longer leave message for them
Lyn says
Yeah I’ve noticed this aswell, I also couldn’t log in earlier and when I did the option the send meamssage had disappeared
Alison eccles says
Hi I got on ok at 8.30pm
Toni says
Has anyone managed to talk to Lowell with regards provident payments. Tried ringing but on hold so long gave up so wondering if anyone got through? I have had a account cleared and closed which is amazing as was a few grand but wondered if they are planning to refund any?
Zoe says
Hi my account was cleared too lowell said I will get what payments I made back but from only last august till now which I asked why not all the money back I paid and they said because when they bought the loan provident was still doing business ,
Christine Weatherburn Kizzyo says
I can’t even get lowell to acknowledge my loan they bought has been classed as unaffordable as they have not heard a thing off provident and provident are yet to confirm it, my account with lowell is still showing live this evening and another payment due to them tomorrow I’ve contacted both provident/lowell on so many occasions but just keep being told the same provident/we will inform lowell soon, lowell/ no communication at all regarding this matter from provident you must continue to make your repayments!!!
Annie says
They seem to have stopped anyone contacting them must be using there time sorting payments
Stacey says
No payment for me this morning hopefully next week with a bit of luck.
Emma says
Well it’s the magical 1st July, has anyone woken up to find a payment? 🤣
Gary Boyd says
Nope no payment and you can’t even leave a msg on the claims portal.
Lorraine says
We haven’t even got an email stating percentage or actual amount …. Nothing it’s a joke
Zoe says
Hi Emma think we all knew as soon as payment date was here they wouldn’t pay on time but we’re quick enough to take our money !!!!
EmmaLou says
Nothing for me yet either, be July next year lol! 🤣
Wilma says
Nothing :(
Vicky says
I’m going to assume here (might be off) provident may release funds today by BACs but they take 3-5 working days, depending on who you bank with, so hopefully most of us should have funds by next Friday 🤞🏻
Susan Knowles says
No payment for me you must be joking with these people just unbelievable.lairs
Francesca Roderick says
Nothing for me either. Think I’m going to chance ringing them, has anyone got a telephone number Rhys have used to speak to someone?
Kim says
Iv got a Monzo account and as it’s being paid by bacs which it says in email il see it pending…. But nothing yet
Emma says
I’m with Monzo too thought the same thing
Marie Johnson says
Nope nothing in pending either
Jennifer Done says
I phoned yesterday they said they was starting to pay people yesterday so should see in bank by next week
Ally says
I’m still hoping for today even though I won’t count on it, I’m with Halifax and they can clear payments in the afternoon which is normally around 15.25 so if it doesn’t go in then, then it’s not going in
Christine Weatherburn Kizzyo says
Nothing my end either not even an email and my bloody lowell account still live!!! 😡
Sara (Debt Camel) says
Anyone with a Monzo or HSBC account will be able to see a pending BACS payment the day before it is paid.
Adam says
And Starling
Darren says
If they are starting to make payments from today as some people have been told, it will take up to 3 working days to clear in bank. I’m assuming we will get a email to tell us what we are getting before they make the payment? I was just told July so no actual date was confirmed
Linda Newman says
No payment yet and you can’t message them on portal
It does say when they sent us a rough idea what we get they will email you to let you know how much your getting so look in your junk boxes and on your portal login
Claire says
I would be surprised if we get anything before mid-July, they were being very vague yesterday about payment dates. There was a different answer for everybody that called it seems. It would be lovely to know when we will be paid, but I am thinking we will be checking our bank accounts a lot over the next few weeks. I hope I am wrong.
Sara (Debt Camel) says
I think no one should rely on the money arriving very shortly. Even if many people are paid, there are always some where there are payment problems. Do not plan July’s budget aroung this refund arriving at any particu;ar date.
Claire says
Totally agree, I think maybe have in our minds it will be in the account by August, I think relying on it for July is way too risky.
Lindsey says
The doors close on the company 31st july so I hope they plan on paying everyone sooner rather than later. I think it’s bad management that they haven’t kept customers up to date a lot more. They are the ones that stipulated payment would be made by 1st July. If they knew this wasn’t going to be possible they should have had the decency to up date their website with this information. It’s frustrating and I understand they’ll be dealing with a lot of cases but they shouldn’t be giving people false hope or mixed information
Lorraine says
Hi I have emailed and got a reply back stating all payments are being processed and should hit bank accounts by 5th July and cheques to reach addresses within 2/3 weeks. So good luck everyone
Annie says
The phone lines back on this morning but very busy it says
Margaret Maxwell says
Can’t log into portal as it says undergoing maintenance this has been happening since yesterday I was told payment be in bank 30th June or ist July
Amanda says
Nothing for me yet no email either stating full amount getting paid to me, just the estimate will need to wait and see as my money for a Monday goes in tonight (barclays) so I’ll know by tonight if it’s after Monday I think tues or wed myself but ill be surprised if its in at midnight tonight
Stacey says
Iv just got off the phone from a lovely lady,she told me my payment should be in my account by the 5th of July so we shall see fingers crossed 🤞
Lindsey says
Thank you for your email.
We are currently in the process of dispersing all compensation payments.
Just received the following email from them as I have never been able to access the portal online.
We expect bank transfers to hit banks on 5 July, although this may vary depending on your bank.
We will start issuing cheques on 5 July and expect these to arrive within the first two weeks of July.
Thank you for your patience.
Annie says
I e mailed them got a reply saying they are expecting bacs transfers to hit banks by 5 July they have started processing them
Joanne says
The phone line is back ad I’ve been on hold fir 26 mins and counting .. keep saying to hold on and wait times are long
Gord says
Just called up on the provident phone number and asked to get put through to scheme I was advised that they have started the payments but then got that they have thousands to get through so couldn’t give timescale as to when we will receive it she did clarify that we should get an email of exact amount before going in still can’t tell us what percentage will be so my next call is to FCA as they are still investigating provident for not doing proper checks before issuing loans they are monitoring the situation with the view to fine provident
Alex says
Email received:
Thank you for your email.
We are currently in the process of dispersing all compensation payments.
We expect bank transfers to reach bank accounts around 5 July (this could vary slightly depending on your bank).
Cheques will start to be issued from 5 July and should arrive within the first two weeks of July.
Thank you for your patience.
So they are issuing them now
Annie says
An email saying payment in for 5 July 15 minutes ago Got through on phone to be told within next 2 Weeks . It’s soul destroying