Car finance lenders and logbook loan lenders often don’t give an email address for complaints on their websites.
But you may not want to complain by phone – it’s not good for a detailed complaint and you may like to have a written record of what you have sent.
Also if the car finance has ended, you may not have access to the app or may find it hard to get through security.
The FCA rules say a lender has to let you complain by any reasonable means. Most car finance lenders have now listed a complaint email address on the FCA website.
Use a helpful email subject & identify yourself
For all of these emails, use a helpful subject title so your email gets to the right place, eg ” Affordability complaint” or “Car finance discretionary commission query”.
If the name on the email address doesn’t sound the same as the name of your car finance lender, also include the name of the car finance lender in the email subject.
Please include your name, date of birth, postcode, agreement number (if known) and vehicle registration number.
If you have moved since taking out the finance, include your current address and your previous address.
Car finance lender emails
Alphera (BMW, Mini) for commission queries/claims use firstname.lastname@example.org
for affordability complaints use email@example.com
Barclays Partner Finance firstname.lastname@example.org
Billing Finance email@example.com
Black Horse BHComplexComplaints@blackhorse.co.uk
Blue Motor firstname.lastname@example.org
CA Auto Finance (Fiat and others) email@example.com
Close Brothers complaintsMF@closebrothers.com
FCA Automotive see CA Auto Finance
FCE bank (Ford) firstname.lastname@example.org
First Response email@example.com
Hyundai Capital (Hyundai, Kia) firstname.lastname@example.org
JBR Capital Complaints@jbrcapital.com
Lombard try email@example.com & if that doesn’t work firstname.lastname@example.org
Mann Island email@example.com
Marsh Finance firstname.lastname@example.org
Mercedes-Benz Finance for commission queries/claims use MBFS-Commissions@mercedes-benz.com
for affordability and other complaints use email@example.com
Mobile Money firstname.lastname@example.org
Mobilize/RCI (Renault, Nissan) for commission queries/claims use email@example.com
for other complaints (including affordability) use firstname.lastname@example.org
MotoNovo Finance email@example.com
Motor Kitty firstname.lastname@example.org
Oplo/1st Stop email@example.com
Specialist Motor Finance firstname.lastname@example.org
Startline Motor Finance email@example.com
Stellantis (Peugeot, Vauxhall) firstname.lastname@example.org
Suzuki Finance email@example.com
Toyota Finance firstname.lastname@example.org
Vehicle Credit email@example.com
VW (and Audi, Seat) firstname.lastname@example.org
Problems with these email addresses?
This list is kept updated from information I am sent.
If you have used an email address that has worked that isn’t listed here, let me know in the comments below!
Also let me know if one of these doesn’t work!