UPDATES
Mid August 2024
And the deadlines have slipped yet again. There are just under 4,000 people still waiting for a decision, or a revised decision after winning an appeal, or a recalculation.
There are also now (21 August), about 8,000 people where Amigo has wrong or missing bank details:
- this includes £1.7m of redress to be paid “in full”, and
- £2.4m of Initial Scheme Payments.
Most of these are people with loans taken out longer ago, so their contact details may be out of date too. And some people are worried the emails or texts they are getting about updating their bank details are a scam.
If you haven’t already been paid, check and double check the bank account details on your Portal Account. If you can’t login to the portal, call Amigo on 01202 629798 and Amigo will reset your portal login.
If these amounts are not paid by the time the second payment is made later in the year, you can’t get paid afterwards as all the money will have been distributed.
24 June 2024 – my summary of the situation:
- People who have not yet had a first decision email (FRL) If you haven’t had a recent communications from Amigo apologising for the delay you should contact Amigo urgently.
- People who have escalated a decision No-one has yet had a revised decision after winning an appeal.
- People whose defaulted loans have been sold to Intrum before 2022 It still isn’t clear whether cash refunds will be paid by Intrum or Amigo.
- People who are waiting for a “full refund” to be paid Some dates seem to have not been paid. Some people are still waiting for recalculations of the 8% interest and any recent payments.
- People who are waiting for the first percentage payment to be paid Some dates seem to have not been paid here as well. Some recalculations seem to be being done – I don’t know why unless Amigo messed up the numbers the first time!
- People who do not understand what they are going to get
If you don’t understand your decision email (FRL) post a screenshot of it in the Facebook group. - People who have been paid “the wrong amount”
If you have been paid “too much” or had 2 payments, it may well be that you have had a full refund and a first percentage payment.
If you think you have been paid too little, post a screenshot of your decision email in the Facebook group or phone Amigo up. A few people have been paid too little and got this speedily corrected. - People who have been paid the first percentage payment (and the full refund if relevant) and are now waiting for the second one
Enjoy the summer. See you in November.
29 May 2024 – first scheme payment will be 12.5p in the £
- Amigo says “substantially all” claims have been determined and adjudicated – 99.2%
- it knows enough to be sure it can pay 12.5p in the £ so that is what it has set the Initial Scheme Payment Percentage at.
- you will get 12.5% of the amount on your Amigo email decision labelled Total Cash Claim Value or Scheme Cash Claim
- you will be paid this first amount within the next 30 days, or within 30 days of receiving an accepted Scheme Outcome, whichever is later. So the large majority of people should get this in June 2024
- Amigo says it will prioritise payments based on correct bank details being provided and age of the Outcome Letter issued (oldest to newest).
- Amigo is still saying at least 17% for the total amount to be paid, so that means 4.5p in the £ will be paid late in the year
10 April 2024 – 94% of decisions issued
- nearly a month late, Amigo still hasn’t quite reached the target of 95% of decisions it is said it would achieve by mid March
- it now expects to have issued over 98% decisions by the end of April, with the rest coming in early May
14th March 2024 – Amigo gives a clearer payment timetable
Decisions:
- Amigo has now crawled up to 91% of decisions issued.
- they now say they expect to issue 95% of all decisions 22 March 2024, with the remainder being issued by mid-April 2024.
“In full” payments
- payments have started for the “In full” refunds;
- where a decision was issued on or before 1 February and you do not have a live loan, your payment should be made by the end of March
- where a decision was issued on or before 1 February and you do have a live loan with a balance outstanding, your payment should be made by the end of April
- where a decision was issued after 1 February, your payment should be made between mid April and end May
“Percentage” payments
- it still expects to be paying at least 17p in the pound to people expecting to get the “percentage” refunds
- it has rowed back from saying it expects the first instalment of the percentage payments to be made in April or May. It now says that it expects to “declare an interim dividend” in April or May – that is the percentage that it will pay as the first instalment, eg 10% or 12% say. And it expects payments of the first instalment to be within 30 days of making that statement about the amount.
- so they could be in June…
Appeals
- where there has been an appeal, the time will be confirmed in your decision letter.
27 February 2024 – another delay to decisions & payments
- Amigo has still only got up to 88% of decisions issued
- it now hopes to have issued over 95% of decisions by mid-March 2024, with the rest being issued in early April
- Amigo expects to start paying the “in full” refund amounts at the end of February, but these will be done in batches so not everyone will get theirs then
- the payment of the first installment of the “percentage payments” has been put back to April or May with the final installment about 6 months later.
A reminder of who may get some “in full” refunds:
You have to have repaid at least the amount you borrowed.
From that point, you may get a full refund, not at 17%, depending on the date of your complaint/claim:
- you will get a full refund of payments made after 1 December 2021, if you had complained before that date;
- you will get a refund from the date you complained if that was between 1 December 2021 and 26 May 2022;
- you will get a full refund of payments after 26 May 2022, if your first complaint was in the Scheme.
1) only the statutory 8% interest added is taxable. Not the interest paid that is being refunded – that is your own money that you are getting back.
2) the statutory 8% interest added is taxable as savings. BUT everyone has a Tax free savings amount of £1000 for basic rate taxpayers and £500 for higher rate tax payers in a year.
4) in previous administrations & schemes, I don’t recall anyone having tax deducted from the 8% part which is paid out as a percentage, expected to be 17%. If this happens, Amigo will have to inform you of the amount of tax deducted and you may be able to claim some of that back from HMRC.
Previous months updates
January 2024
- on 25 January Amigo admitted it has only sent out 75%
- of decisions. This is only 2% more than on 9 January.
- it says “We anticipated that all responses would be issued by the end of January 2024, however, the remaining work and complexities in assessing and calculating certain claims, especially for some claimants with outstanding loan balances, has taken longer than initially anticipated. Although responses are still being issued, and will continue to be, our intention is to issue all responses by mid-March 2024.”
December 2023
- the Amigo scheme page now says they have issued 71% of decisions
- Amigo has told some people with current loans to stop paying
- decisions for current loans are being sent out but not many so far
- if you have made recent payments, some may be refunded in full. In the decision you are sent, these are being called “set off refunds”. The “total cash claim value” on the decision is the amount that will be paid at a reduced percentage, expected to be about 17%.
- Amigo has issued 45% of decisions
- Amigo has been deleting a lot of loans from all three credit reference agencies . If your loans have been cleared, this is probably because your claim will be upheld. But this isn’t definite until you get the claim decision.
October 2023
- Amigo has issued 38% of decisions. It says almost all the rest should be issued by the end of December and they will all be issued by end January
- the process to remove CCJs will continue to March
- Amigo is confident the payout percentage will not be less than 17%
- it is now clear that Amigo not going to pay many borrowers where the loan has been upheld as unaffordable but the guarantor made some payments. This is ethically wrong and entirely unexpected – redress from mis-sold guarantor loans has never been handled like, by Amigo before the Scheme or by the ombudsman. You can appeal but it isn’t clear that this will succeed.
- the best estimate of the percentage payout is still at 17% but this can still change.
- Amigo now says: “We expect that the initial cash payment to customers will be in early 2024. We are unable to confirm the dividend and make interim payments until almost all claims have been decisioned in full, causing the delay from November, as previously expected. The final payment will be delayed until late 2024 (around the time that the business enters liquidation).”
September 2023
- the first rejections for current loans are going out. If this loan has caused you problems, appeal a rejection.
August 2023
- the first UPHOLD decisions are at long last being issued
- if only some of your loans have been upheld, look at an appeal. The first person has reported winning an appeal.
- some loans have been sold to Lantern. In most cases these are loans where neither the borrower or the guarantor made a claim.
March 2023
- Amigo has announced it cannot raise the money from shareholders so it will be liquidated
- this Scheme continues in “Fallback Mode” – see Amigo to close & Scheme goes into Fallback for details
- it is now expected that Amigo the first payments may be made in late 2023 and there may be a second, sm
aller payment in 2024.
December 2023
- The deadline for making claims to the Amigo Scheme was 26 November 2022. It is now too late to make a claim.
Contents
Amigo’s Scheme – the background
Amigo’s Scheme of Arrangement is now in operation after it was approved by the court on 23 May 2022.
The Scheme was proposed because Amigo couldn’t afford to carry on paying full refunds to its borrowers and guarantors who were winning affordability complaints.
Amigo had proposed a different Scheme in 2020 that was rejected in 2021. Amigo has now spent nearly a year getting its current Scheme proposed. For more details on the first Scheme, why it was rejected, how the second Scheme is different, and the voting on the second Scheme, see Articles on Amigo Schemes.
In the Scheme, Amigo makes the decision about whether your claim should be upheld. If it is rejected or only upheld for some of your loans, you can appeal this decision to the Independent Scheme Adjudicator. You cannot appeal to the Financial Ombudsman.
Which loans and customers are covered by the Scheme?
All loans made by Amigo before 2021, including those under its previous brand name FLM, are included in the Scheme. For loans that were settled more than seven years ago, Amigo may no longer have the loan details. You can still complain about these older loans but it may be necessary for you to produce evidence about them.
Both borrowers and guarantors could make a claim to the Scheme.
Amigo has started lending again with a pilot scheme under a new brand, Reward Rate. Any complaints about new loans will not be covered by the Scheme and customers will be able to make a complaint about them as normal – first to Amigo and then to the Financial Ombudsman.
The definition of “unaffordable”
A loan is only “affordable” if at the time the loan was given, it was likely that you could repay it on time and still be able to pay your other debts, bills and everyday living expenses.
If paying Amigo left you so short of money you had to borrow more or you got behind with bills then it was “unaffordable”. This often happened with Amigo loans as many borrowers were desperate to try to protect their guarantor.
Amigo should have checked that a loan would be affordable for both the borrower and the guarantor. For a guarantor, this would mean that they could make all the repayments out of their income and still be able to pay their own debts, bills and living costs. A guarantor who had a house may not have had enough spare income to repay the loan so it was unaffordable.
But Amigo’s affordability checks were very poor. That’s why they were losing 88% of cases at the Financial Ombudsman.
Amigo often offered top up loans and the checks on these weren’t any better, even though people were getting deeper into debt. Repaying the first Amigo loan may have left you in financial difficulty, so a top up loan may have appeared to be a good option, even though it made your debt situation worse.
What will you get if you win the claim?
When Amigo upholds a claim, it will tell you what the “redress” calculated is. You will only get paid a percentage of this, not the full amount (unless some of your payments are very recent).
Redress for a borrower who has a claim upheld
For a borrower with a repaid loan, redress will be:
- a refund of the interest they paid on the loan;
- plus 8% statutory interest;
- Amigo is making a deduction if your guarantor made any payments. If your guarantor has also made a claim, they should be refunded. If they haven’t then no one is being refunded for these amounts. You can appeal this decision, which is ethically very wrong, but it is not clear it you will win.
For a borrower with a current loan, redress will be:
- a refund of any interest if they have repaid more than the amount borrowed plus 8% statutory interest, otherwise, their balance will be reduced;
- their guarantor will be released;
- if there is still a balance after the reduction, you can make a lower affordable payment arrangement to clear it.
In addition, any problems on your credit record will be removed for loans that are upheld. This will include having any CCJ removed (the legal term is set aside) and removing the default showing on the debt with Intrum if your debt was sold.
Redress for a guarantor who has a claim upheld
A guarantor’s redress is the full amount they have paid to a loan, not just the interest, plus 8% statutory interest. And if there is a current loan, they will be released as guarantor.
Previously it had been expected that guarantors would be refunded if a borrower won a claim that the loan was unaffordable even if the guarantor had not made a claim. It has now become clear that Amigo is reducing the payments to the borrower and refusing to pay the guarantor where the guarantor has not claimed.
8% statutory interest
This number is NOT 8% of the interest you should get refunded.
It is 8% per year from the time of the repayments until 28 February 2022. So if your loan was settled several years before 2022, you may get 20% or more added.
BUT you will only get a % of this redress
That redress figure may look great. But you are not going to be paid that amount, just a percentage of it.
Amigo originally estimated that at 41p in the £. If your full redress is say £3,000 that would have meant you will be paid 41% of that – £1,230. But a lot more people made claims than Amigo expected – 210,000. That has reduced the amount you might get to 20p in the £.
And with the March 2023 announcement that Amigo has failed to raise the money from shareholders, there will be less cash to be refunded. The amount is now expected to be about 17p in the £.
So from a calculated redress of £3,000 you may get £510.
Exception – full refund for “continuing payments”
Some customers will get a “full refund” of certain payments they made to the loan provided that they have repaid at least the amount they borrowed and their claim is upheld. These customers are due a full refund of payments:
- from 1 December 2021, if they had complained on or before that date;
- from the date they complained, if that was between 1 December 2021 and 26 May 2022; or
- from 26 May 2022, if they did not complain before the Scheme started.
This is set out in full in 6.33 of the Explanatory Statement.
The purpose of this is so that if your claim results in a refund, payments you made after the relevant date will be refunded in full provided that you have repaid more than the amount you borrowed. For a guarantor getting a refund, the “repaid more than you borrowed” test does not apply.
Here are three borrower examples:
- a borrower who made a complaint in March 2021 (so before 1 December 2021) and who at 1 December 2021 had already paid back more than they had borrowed will get a full refund of payments they made after 1 December 2021
- a borrower who made a complaint in March 2022 (so after 1 December 2021) and who in March 2022 had already paid back more than they had borrowed will get a full refund of payments they made after that date
- a borrower who made a claim to the Scheme in September 2022 (so after the Scheme had started) who by 26 May 2022 had already paid back more than they had borrowed, will get a full refund of payments they made after 26 May 2022.
What happens after you make a claim
The deadline for making a claim has now passed
Keep an eye on your claim
When you have made a claim, you may not hear anything for months.
Amigo may send you an email when they have decided your claim saying you can log in to the portal and see the result.
But it is a good idea to check the portal every month or so even if you haven’t had an email. They may have sent you an email that you missed as it went into spam.
You can also look at the Facebook group – see the bottom of this article.
Working out how much people will get
When Amigo have decided all the claims and appeals they can then add up the total amount of redress. They then divide that amount by the money they have to distribute – this gives the “pence in the £” amount they will pay.
This will probably be done in two stages. There will be a first, larger payment possibly in the first quarter of 2024. And then a small payment in 2024 to pay out the remaining money.
Should you appeal a decision?
If your claim has been rejected or only partially upheld With some loans upheld and some rejected – you can appeal this decision.
You are the one who knows how much trouble the Amigo loan caused you.
The first Amigo decision will probably have been an automated “Computer says Yes/No” decision – they have had 200,000 complaints to decide. But in the appeal process, this will be looked at by a human.
You should also appeal if you don’t agree with the numbers given. If you think you had more loans than were listed. If you don’t know why the Total Cash Claim Value is less than the other numbers suggest.
Get more loans upheld
Getting more loans upheld will:
- increase the cash you are paid, or reduce the balance you owe
- if you get earlier loans upheld, the extra 8% added amount will also increase
- if your current loan is upheld, your guarantor will be released.
If you have bank statements or any other evidence about your finances at the time you took a loan, include that with your appeal. These will help your case.
Credit records
Getting more loans upheld will also clean any problems on them from your credit record.
If your credit report is wrong at the moment eg because Amigo did not add a default when you stopped paying, then it is important that in your appeal you say why the loan should be upheld. BUT ALSO say that if the loan is not upheld, you want a default date added to your credit record back in month/year “in accordance with the SCOR reporting rules”. Defaults drop off your credit record after 6 years – a non-defaulted debt will stay on your credit record for 6 years after the date it is settled.
HOW TO APPEAL
If you think the numbers are wrong, say why.
If you made all the payments but Amigo seems to think your guarantor made some, challenge this.
If you think more loans should be upheld: Get bank statement for 3 months before the loan started – these are the best evidence that a loan is unaffordable. You can get these going back at least 6 years even from closed accounts. Don’t assume you won’t be able to, ask for these immediately from your bank. If the loans are more than 6 years old and the bank account has been closed, look at what other evidence you have – payslips, P60s, tax returns, emails about missed payments or CCJs etc
Download & send a current credit report, eg TransUnions’ Statutory Report. If you have had loans deleted from your record because of winning other affordability complaints, send Amigo evidence about these.
Explain about recent problems before the loan application – only on benefits, health issues, gambling, economic abuse, recent missed payments, payments arrangements, DMP etc
And if you were topping up a previous loan, explain how that loan made your situation worse.
If all of your loans have been upheld and the numbers look right
You have no reason to appeal this decision just because you will only be paid a percentage of this. This would not get you any further money.
You should log in to the portal, accept the decision and give your bank account details.
Sale of loans to Lantern
In August and September 2023 some people have been notified that their loan has been sold to Lantern, a debt collector. The sale of loans to a debt collector is perfectly legal and you can’t challenge this.
In most cases these were loans where no one had made a claim to the scheme. If your loan has been sold and you had made a claim to the Scheme which has not been assessed, ask Amigo why.
The loans are being sold as guarantor loans – the guarantor has not been released and if the borrower doesn’t make an arrangement to pay the guarantor will probably be asked to.
We don’t yet know how “reasonable” Lantern will be in accepting low arrangements to pay. If you or your guarantor has a problem, leave a comment below here but also talk to a good debt adviser – your local Citizens Advice or if you prefer the phone National Debtline on 0808 808 4000.
Any questions or comments?
Here are Amigo’s contact details.
Or you can post queries and comments on the Amigo Loans Creditor Group in Facebook: https://www.facebook.com/groups/4590874374272947
That allows you to post a screenshot of your decision if you don’t understand it.
You can post anonymously in that group. If you are setting up a Facebook account to do this, add a profile picture – it means your posts and comments are more likely to be approved quickly.
Do not send me a message instead – I won’t reply.
Jmc says
Well it took it’s time all 4 loans upheld about 6500 back as in 17p in the pound. Good riddance Amigo.
Thanks Sara for all the advice
Andy says
Back as in you’ve received the first payment or just the final response?
Got my response in September and getting increasingly p***ed off since. “You should get first payment in November… no, jan, wait maybe Feb…. Actually 30 day after we announce if it’s actually going to be 17p”
Terry Hyson says
I feel the same and the last response I had said could be June,I still believe it is going to be well below the 17p that is why they keep delaying
Leanne says
So if you have a ‘live loan’ they saying upto May? is that the case with the in full payment aswel? Accepted on the 7th Feb, so don’t think I’ll be hearing anything anytime soon.
L says
I think I have all but given up. I don’t want to feel this way, but it’s just past a joke. To still be waiting on the outcome, when FOS upheld over three years ago, feels ridiculous. Does anyone know what percentage they’re on? I’ve emailed and had nothing back. I wonder if they are sending rejects at the end, but that makes no sense when I was told over two months ago the decision had been made.
Louisa says
Still waiting here too. I think we will be the absolute bloody last at this rate 😔
L72 says
It states if we don’t hear by 22nd March we won’t till April!!
I’ve just tried to call them but was on hold too long so hung up…il try later
Good luck all
Nicola Cousins says
I’m still waiting also…however spoke to someone at amigo who confirmed my claims had been upheld and it’s just a case of staggering the replies…feels like will be bloody forever
L72 says
Still waiting too….I will phone them tomorrow and see what they say to me!
I’ve had a few different stories form them! Lol
Hope you hear soon
L says
To say I’m incredibly pi**ed off at this point would be an an understatement.
I realise the people answering the calls are limited to what can be said, however, it’s the constant change of information that has really got my goat.
In January, I was told by amigo my decision Had Been Made, and I was just waiting for the letter – on a recorded call! Now, I have just spoken to someone who told me there are no notes of that call and he couldn’t comment on a decision being made or not, which has left me riled (not at the guy i spoke to)!
For two and a half months I have believed I am “just waiting for figures,” and now it seems the entire claim might not have been decisioned or looked at yet.
I don’t know how you got told they were upheld, but I really hope that is correct, because what I was told about mine was not.
mid-April for all responses. Don’t hold your breath, unless you enjoy rigor mortis. 🤥
Louisa says
Lovely to see so many people getting decisions, and payment refunds. Still nothing here for me unfortunately. I’m fully prepared for them to defend my claim at this point and I honestly don’t know if I’ve got the energy to fight any more it’s been 4 damn long years and im tired.
L says
I feel exactly the same as you. At least when I thought it had been decisioned, I thought, okay, it’s been upheld, cos they’re just calculating figures. Now, after all of this I’m back to expecting to be defended. It’s so bad.
Jo says
Finally got my outcome letter still owed 8795 of my loan but had five in total , getting 17,551 with 17p in the pound and I am getting a full refund of 1681 glad to be getting to the end of it
Frank says
Hi sara
Finally I received my claim outcome. All loans upheld. However mine is slightly complicated. I stopped paying my loan off which left a balance outstanding of £3,195. Of my last loan all others were paid in full. They have taken the £3,195 from the total claim outcome. Which I expected they would do.
However would they not still owe me 17% of that money also even though I stopped paying. I had already paid over the principle amount.
Sara (Debt Camel) says
You can only get a refund for the money you actually paid. If there was a balance outstanding that has been written off, you won’t get any cash refund for that part
Frank says
Hi sara
surely by taking back the outstanding amount. From the claim outcome it is paid back. Andd as such is not written off.
Sara (Debt Camel) says
yes but they have increased the claim amount by the extra interest that you haven’t yet paid. You aren’t losing out by this,
Issy says
Got my claim outcome today! Upheld! Finally!
Can someone help me understand the outcome?
Total loan outstanding: £4063.72
Interest refund: £5266.24
Scheme cash claim total: £34.12 including 8%
Total refund value: £163.78
Im confused by these figures because surely if the interest refund is £5266.24 but the offset to pay the outstanding balance is less, I should have more than £34? The £34 is £4.12 8% compensation and £30 non-affordability redress. Can someone help me understand what all of this means? Thank you!
Sara (Debt Camel) says
Did your guarantor make any payments
Issy says
Yes they did. But I’ve added up the total payments they’ve made.
So the total interest refund minus the outstanding balance leaves around £1200 ish. My guarantor only paid around £800. I’ve checked all the payments and added it up. So where is the other £385? I’m just confused?
Sara (Debt Camel) says
yes that sounds wrong. Phone Amigo up and ask. Sometimes they have wrongly categorised some payments you made as coming from your guarantor
Issy says
I’ve phoned them and explained the calculations. I’ve been told I need to escalate the claim, adding my calculations as evidence. Is this right? I sort of just thought they’d edit the maths a bit and make it make more sense? But she’s said I need to escalate the claim which will take 30 days as a minimum. Is it worth doing that? The £377 difference will only work out at £64 with the 17% pay out. Not sure what to do. Thank you for your help!
Sara (Debt Camel) says
The choice is yours. But is it possible that the payments that you made that Amigo has ignored were ones that should have been refunded “in full”?
Anon says
Hi Sarah, hoping you can help?
The borrower of their claim have received their outcome today:
“Appendices
Loan Amount Loan Term Date Loan Approved
£1,500.00 36 23/05/2018
£3,000.00 36 03/10/2018
Interest Refund Fee Refund Reinstated Interest
£1,718.68 £0.00 £0.00
Following our investigation, your claim has been upheld. Based on our valuation, your Scheme claim will be used to settle in full your live outstanding loan balance* of £1,696.20 due to Amigo, with no future payments due to be paid, and no further redress due to you, from your claim.”
I gather and understand that the borrower will not be receiving any additional redress payments/refunds. However, there is some confusion around the amount shown for the interest refund, being higher than the amount of the live outstanding loan. This would leave a balance of £22.48. I just wanted to ask before advising the borrower to accept the outcome, if that £22.48 has any importance to their claim, or will it be an amount to be paid to the guarantor as part of their redress?
Sara (Debt Camel) says
Are you the guarantor?
or are you someone else helping the borrower?
Anon says
Hi Sarah, thank you for getting back to me. I am the guarantor, received and accepted my upheld outcome in Dec. Just awaiting for the email to tell me when I should expect redress payments.
Sara (Debt Camel) says
If the borrower hasnt paid more than the amount they borrowed, then they wont get any refund. So this numbers are irrelevant. the loan is being wiped and you will get a refund of what you paid – at 17% or in full depending on the dates you paid them and when you complained.
Susan Smith says
Hi
I was my sons guarantor and my claim was upheld but his wasn’t
He is appealing but just wondered when I would get my payment of amigo
Sara (Debt Camel) says
His appeal is irrelevant to what you will get. So it should not delay your refund.
Amigo has told me that guarantor refunds should always be treated as as though the loan is settled.
I suggest you phone Amigo and ask when you will get your refund.
Becky says
If we have live loan and we are due payments in full when is the new estimate for these payments? I accepted mine after feb 1st? I’m confused by all these dates
Sara (Debt Camel) says
it should be paid by the end of May. Could be earlier eg in April
Helen says
Hello Sara
Just seen Amigos decision for me, partially upheld.
I had four loans
3000.00 48 months Defended
5000.00 60 months Defended
7500.00 60 months Defended
10,000.00 60 months Upheld
Live balance on upheld loan 9,681.25
Scheme cash claim value 4,556.45
Does this mean it will be settled and cleared.
Thankyou Helen
Sara (Debt Camel) says
The earlier 3 loans – how long were they open for before they ere topped up or settled?
Atif says
I am also waiting for my FRL
Called them today and was advised a load of outcomes being sent out today/tomorrow (reason why load of people have received an outcome today) it is possible further outcomes will be made tomorrow. If you are in the same position as me and don’t receive tomorrow we will be in the remaining 5% 😪😪😪
Funny tho the rep said he was being bombarded with calls today, KARMA 🤣🤣🤣
Lautie says
I still haven’t received my FRL, waiting for Lee Mack to ask me a question so I can win some money – 1% Club 🫣
Helen says
Hello Sara
Sorry its late to be bothering you
3000,00 48 months 03.12.13
5000.00 60 months 01.07.14
7500.00 60 months 12.10.16
10000.00 60 months 25.10.17
Also says
Based on our investigation, part of your scheme claim will be used to settle in full your live outstanding loan balance of 09681.25 due to Amigo and means you have a schem3 cash claim for the balance of 4556.45.
Interest Refund 13,715.00
Fee Refund 0.00
Reinstated interest 0.00
Thankyou
Sara (Debt Camel) says
Your balance has been cleared.
ALSO
You will get a PERCENTAGE, currently expected to be about 17%, of the Scheme Cash Claim of £4556, so roughly £770
Helen says
Hello Sara
Thankyou for your reply so am i now free of Amigo ?
Helen x
Sara (Debt Camel) says
yes – except that Amigo hasn’t actually update your loan account yet. It will get round to that at some point.
Helen says
Hi Sara
Thankyou for your reply and all the help and guidance you have been providing, it has been appreciated.
Best Wishes to you Sara and everyone on this Amigo site.
Thankyou Helen x
Tina says
Hi Sarah
I had my email today.
What does interest refund mean.
Interest Refund Fee Refund Reinstated Interest
£11,535.65 £0.00 £0.00
Sara (Debt Camel) says
This is a part of the working. It isn’t what you will get back.
Is there a line that says Total Refund Value (1+2+3 minus 4 ?
Is there a line that says Total Cash Claim Value or Scheme Cash Claim?
Tina says
Thanks Sarah
I’ve had my outstanding load wiped off £5k so no redress but glad it’s all sorted now. Thank you
Reece says
I submitted a claim on behalf of my partner and hadn’t heard anything back regarding a decision.
£2600 just landed in her account this morning
Had given up on it but there you go
Sara (Debt Camel) says
Ask Amigo for a copy of the email decision. You may be going to get some more back later!
Jean says
Yay finally the email has landed. I thought I had been forgotten about.
Amigo Loan Agreement No. Loan Amount Loan Term Date Loan Approved
35919929 £4,000.00 36 07/04/2017
37347504 £6,000.00 48 03/08/2017
Interest Refund Fee Refund Reinstated Interest
£6,849.16 £0.00 £0.00
Following our investigation, your claim has been upheld. Based on our valuation, part of your Scheme claim will be used to settle in full your live outstanding loan balance* of £513.30 due to Amigo and means you have a Scheme Cash Claim for the balance of £7,298.97.
It is such a shame we aren’t all getting that massive balance back.
I’m taking it that the Scheme Cash claim I have of over 7k with it being 17p to the £ I’m gonna roughly get about 1k back (£170 to £1000) or am I just making that up x
Sara (Debt Camel) says
That’s right.
Gabi says
Hi I had my outcome yesterday I get a full refund but one is said £5340 won’t be full how much will I receive and any idea how long will take to receive the payments?thanks
Sara (Debt Camel) says
So you are getting a full refund and also an amount referred to as Total Cash Claim Value or Scheme Cash Claim
Gabi says
Scheme cash claim is the £5340 and full refund it’s £3508
Sara (Debt Camel) says
So the full refund should be paid by the end of May.
Amigo is sticking to the line that its expects the percentage payment to be at least 17%. 17% of 5340 is about £910.
The percentage payments will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year.
Gabi says
Thanks you for your help
Lisa Jenkins says
Do you know how far back they are looking? Are they considering loans under their previous name, FML?
Sara (Debt Camel) says
yes they are. But sometimes there is no remaining information about old loans – it seems to depend on whether the customer borrowed again afterwards
DEL says
Hi Sara. Thanks for all the time and effort you have put in for us here.Although I haven’t written on here before, I have been reading the comments etc. for months.
Could you please tell me what 1+2+3minus 4 means?
Thank you.
Sara (Debt Camel) says
It is the bottom line of a 5 line box that Amigo normally includes in emails where the customer is going to get a refund in full. It adds up the numbers in the first three lines and takes away the tax that will be withheld – so it is the net figure that people will get paid.
I use the phrase because people who have seen the box will usually remember it!
DEL says
Thank you Sara.I got my letter yesterday.
The amount in this line is £8258.79. Is this what I will get repaid in full?
Sara (Debt Camel) says
Yes!
Sam says
Accepted FRL 18th Jan
Recieved the refund email today.
Total around £5.7k
Looks like they are catching up a bit now and adhering to deadlines
Kim says
Had my email anyone tell me what to expect payment wise
Thankyou
Claim Outcome: Upheld
Following our investigation, your claim has been upheld. Based on our valuation, part of your Scheme claim will be used to settle in full your live outstanding loan balance* of £7,309.42 due to Amigo and means you have a Scheme Cash Claim for the balance of £12,746.70.
Please note – The Scheme Cash Claim Value will not be paid to you in full, and will be subject to a pence in the pound dividend payment.
Sara (Debt Camel) says
You will get a PERCENTAGE, currently expected to be about 17%, of the Scheme Cash Claim of £12746, so roughly £2,170.
The percentage payments will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year.
If there was a box at the bottom of the email that said the 1 + 2 + 3 minus 4 then you will also get paid in full the amount on that line. But you may not be due any in full refund.
Ali says
So I ended writing a bit of a crappy email about how poor this has been and that March is fast approaching and how do they expect to meet the deadline for full refunds. Got a reply back within 10 minutes of sending my email. I’m owed £6509.
Dear Ali
We are contacting you today with an update on the refund due to you, following your claim in Amigo’s Scheme of Arrangement.
As confirmed in your Scheme Outcome Letter, you are eligible for a refund of certain payments made. Your Outcome Letter confirms this amount, and the breakdown in how this was calculated.
This payment has been released today to the bank details you provided in the Scheme Portal and should appear in your bank account within the next 3 working days.
If your Scheme Outcome Letter advised that you also had a Cash Claim within the Scheme, and are eligible for a dividend payment and this will be paid to you in due course. You will receive additional contact from us, confirming when these payments have been processed.
Please remember, it is important to keep your bank details up to date should they change, as if a payment is made to incorrect details supplied by you, we can’t guarantee that we will be able to recover the amounts to repay them to you.
Sara (Debt Camel) says
A LOT of people have had emails saying the payments is on the way today
Mitfordsister says
Hi Ali
How long where you waiting from first email/ letter saying you where owed money to this email if you don’t mind me asking?
Are these payouts people that heard months ago?
Thanks for your help.
Sara (Debt Camel) says
Most of the current payouts are going to people who heard in December and January. A few are starting to be reported for February.
L says
Am I being too polite in my emails?! Kind regards, and all that? Or is it coincidence people keep emailing and getting their letters/payout
responses?
Sara (Debt Camel) says
no, it is a complete coincidence that some people are getting a positive response after emailing
Ali says
I had my FRL on the 19th Jan and accepted on the same date.
L says
Thanks, Sara.
Kirsty says
Just a little whinge- my outstanding balance has been taken away from my cash claim value AFTER the 17% has been applied.
A bit cheeky, but at least it’s all done and can start to move on.
Sara (Debt Camel) says
That doesn’t sound right – can you post the numbers here?
Kirsty says
Interest Refund £5,998.64
Fee Refund £0.00
Non-Affordability Redress £30.00
Following our investigation, your claim has been
upheld. Based on our valuation, part of your
Scheme claim will be used to settle in full your
live outstanding loan balance* of £939.50 due to
Amigo and means you have a Scheme Cash
Claim for the balance of £40.19.
Sara (Debt Camel) says
And nothing else? Did your guarantor make a lot of payments?
Kirsty says
There’s a refund for payments made from Dec 21. Guarantor made 8 payments over 6 years so perhaps that is it?
Sara (Debt Camel) says
ok so your interest refund (5998) should be roughly the balance written off (939) plus the scheme cash claim (40) plus the amount your guarantor paid (how much?) plus refund from payments from Dec 21 (how much?)
Nicola says
Totally confused by all of this.
Does anyone actually know what I will get
Appendices
| Amigo Loan Agreement No. | Loan Amount | Loan Term | Date Loan Approved |
| WSF1085505 | £3,000.00 | 36 | 22/07/2008 |
| WST2921965 | £5,000.00 | 36 | 09/10/2009 |
| WST7948648 | £5,500.00 | 48 | 29/08/2012 |
| 15403575 | £5,000.00 | 24 | 11/04/2014 |
| 22736027 | £3,000.00 | 36 | 12/02/2015 |
| 28462153 | £5,000.00 | 60 | 04/11/2015 |
| 30644714 | £7,500.00 | 60 | 12/07/2016 |
| Interest Refund | Fee Refund | Reinstated Interest | Total Borrower Refund |
| £13,974.09 | £530.00 | £0.00 | £14,504.09 |
| Cash Claim Value | £8,057.19 |
| 8% Compensation | £8,690.93 |
| Non-affordability redress | £30.00 |
| Total Cash Claim Value | £16,778.12 |
Total Borrower Refund = The interest and fees owed to you, once the Loan Amount has been paid.
Cash Claim Value = The Total Borrower Refund less any loan payments paid directly by your guarantor.
Total Cash Claim Value = Cash Claim Value + 8% interest as compensation + Non-Affordability redress
Sara (Debt Camel) says
You will get a PERCENTAGE, currently expected to be about 17%, of the Total Cash Claim Value of £16,778, so roughly £2,850.
These percentage payments will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year.
Maureen Walton says
I have what is considered a live loan £117.62 this has been deducted from the redress figure not the total refund therefore why can’t the total refund be refunded why do we have to wait
Amanda says
Dumb question here sorry but I keep seeing “cash claim value” and “refund” being used and I’m not sure the specifics here.
My “cash claim value” is a little over £13K – I know the % amount predicted is 17p so I predict it’s about £2.2K. No issues there.
I have just received £1.4K as a refund.
My question is, does that 1.4K come out of the 2.2K or are these two separate payments? I can’t quite wrap my head around this.
Thanks
A
Sara (Debt Camel) says
These are two separate payments.
Did the email decision you received have a box at the bottom with a line that said “1 + 2 + 3 minus 4”? That would have been the IN FULL refund amount you will have just received.
The Total Cash Claim Value or Scheme Cash Claim line will have been the amount that will be paid at a PERCENTAGE.
Lee says
Hi,
I got my outcome 20th December 2023, put a claim in 2021, loan paid in full, will I get a full refund?, its confusing.
Thanks
Sara (Debt Camel) says
when was your loan paid of?
what did the decision say?
Lee says
Hi Sara,
It was paid off in 2015, I remember the claim said cash claim value also included 8 % interest, I can no longer see the outcome, I questioned it because there website says full refund if paid in full.
Thanks
Lee.
Sara (Debt Camel) says
Only some payments after December 2021 are being refunded in full. All of your refund will be at a percentage, currently expected to be about 17%
ANGELA COHEN says
Hi Sarah
I haven’t received a letter but got this email last September
SchemeCo
| Amigo Loan Agreement | Loan Amount | Loan Term | Date Loan Approved | | 23930065 | £3,000.00 | 36 | 07/04/2015 | | 41063350 | £1,250.00 | 24 | 02/04/2018 | | 47368095 | £1,500.00 | 24 | 07/05/2019 |
| Interest Refund | Fee Refund | Reinstated Interest | 8% Compensation | ClaimValue | | £2,031.53 | £0.00 | £0.00 | £590.43 | £2,621.97 |
| Cash Claim Value | £2,031.53 | | 8% Compensation | £590.43 | | Total Cash Claim Value | £2,621
Should I have received a letter too, and does this mean I will get paid out?
Many thank
Angie
Sara (Debt Camel) says
That is your “FRL” – they are almost always emails not letters.
You will get a PERCENTAGE, currently expected to be about 17%, of the Total Cash Claim Value of £2621, so roughly £450, which will be paid in two instalments.
Amigo hopes to pay the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year,.
ANGELA COHEN says
Thank you so much, very helpful.
Louise073 says
Hi all is anybody still waiting on Final Response Letter,do people think we are going to get these soon..It’s just do ridiculous, not getting any hopes up..
Bobby Jones says
I’m still waiting total utter joke.
Ronnie J says
Still waiting on my FRL, I fail to see why it is possibly more complicated 🙄
L72 says
Still waiting too!!
Louisa says
Same here. It’s annoying when people are already getting paid out and appealed claim decisions are already being decided on.
Jon says
Hello,
I had my FRL back in August which I immediately accepted. I do not have any open or live loans.
Should this put me in the bracket of receiving pay out before the end of March?
Sara (Debt Camel) says
If you had a decision in August last year it is VERY likely that you are only getting a “percentage” payout – Amigo calls these dividend payouts.
The only people that are getting payments at the moment are people who are due “in full” refunds for recent payments to Amigo.
Your percentage payments will be paid in 2 instalments, Amigo says the first is now likely in April-Jun.
Robert says
I’ve had my appeal upheld by the solicitor/adjudicator and I’m now waiting for Amigo to respond with my outcome. I appealed in Dec 2021 and made payments until early 2023. I’m therefore expecting a full refund of some payments. I changed. banks during this time and just ended up paying monthly using my debit card rather than direct debit. I’m concerned they’re going to use this to weasel out of paying somehow (perhaps by saying they were guarantor payments despite me using my own debit card). Has anyone else had an issue like this?
Tina Jones says
Just wondered the 8% compensation or interest
Shouldn’t this be paid in full not at the 17p as this is nothing to do with loans this is compensation /interest
Has anyone waiting payments in April at 17p in £ know if this amount is going to be paid in full or at 17 in £
Or if people who have had payments in full had interest paid in full as well as interest on loans paid back
Just though to ask
Sara (Debt Camel) says
The 8% is just part of working out what your full refund should have been if there hadn’t been a scheme.
if your repayment is going to be at a percentage, the 8% will also be paid at that percentage. There is no separate large pot of money that would allow Amigo to choose to repay the 8% element in full if the rest is being paid at a percentage.
If part of your repayments is “in full” , the 8% element of that will be repaid in full.
Simon Tudor says
hi finally had a decision but dont understand this it says total intrest refund 16000 waived intrest 7900 existing loan balance 8000 total scheme claim 1130
Sara (Debt Camel) says
was there a section below that referred to Total Refund Value (1+2+3 minus 4) ?
Simon Tudor says
no nothing like that but i think i might of made a mistake by accepting thewire decision]
Sara (Debt Camel) says
Did your guarantor make payments?
If not can you copy in here more of the actual decision email.
Simon Tudor says
my guarantor made some payments but he died and they hav said his widow cant make a claim for theise payments wich i think is wrong
Sara (Debt Camel) says
I think it’s ethically wrong. But when was she told this?
Simon Tudor says
my guarantor who passed away had a claim and they asked for death certificates wich were sent and when i enquired with amigo they said his claim would go to next of kin but when she phoned them early this year they said she would hav to go through a solicitor wich would cost her money
Sara (Debt Camel) says
I’m sorry I missed your reply.
Amigo will need some evidence that she is entitled to make a claim on behalf of the estate. If she was the executor of the Will, a copy of that will do. If she applied for letter of Administration as there was no will, that should do.
If he left no money or estate, then it is a question of whether it is worth applying for Letter of Administration to make a claim to Amigo – but time is getting very short for this.
Lukas says
Hi can anyone please help my , I ring the amigo Last week about my claim it been with the supervisor from last year August, I ring the amigo last week about I still didnt recieve any email , they told my I need to waith for email , I just chcek my portal and it say , it’s to late to raise you claim now , but I have claim it been 2 and half years I been waithing for results , what I need to do now , do I ring them or I should wait until I recieve email from them, it is redicules.can anybody help my what is going on my reference number is 11703398 cheeres
Sara (Debt Camel) says
I am sorry you need to phone Amigo again about this.
Stephanie says
I was a guarantor for a loan for my ex partner. I made the majority of payments towards the loans which have been paid off and have provided all relevant proof. I am still awaiting my outcome letter so am in the last 5% it seems to get an outcome. Is the refund amount for guarantors the same? 17p per £1?
Sara (Debt Camel) says
When was your last payment?
Stephanie says
September 2020
Sara (Debt Camel) says
then I am sorry but all your refund will be paid at a percentage, likely to be about 17%
Zara says
Sara,
I acted as guarantor for a friend who has since vanished. I made 23/24 payments for their 2 year 10k loan at 49% APR. I’m due to get the 17p claim but I’ve been researching and wondered if I have a leg to stand on to appeal for more? I did not benefit from the loan one bit so I’ll still be out of pocket circa 10k. I have already voted for the wind-down but do feel like I was pressurised by limited information available and didn’t want to miss out completely. Is it worth taking this further once the redress is paid?
Thanks,
Zara
Sara (Debt Camel) says
I am afraid there is no way to take this further. This was the point of the scheme, to allow Amigo to get away with paying you less.
Louisa says
And so we start another week. Good luck everybody still waiting 🤞🏼🤞🏼
Kelly says
🤞🤞🤞 And we start the wait again 🤞🤞🤞
Louisa says
Feel like I’ll still be waiting this time next month 😅
Kelly says
Same hun! Got a feeling it will be us two last 🤣
L72 says
Make that 3 lol
Roxy says
Make it 4 lol!
I did receive the email that they will no longer be collecting from me last Wednesday which is strange because most people received that back in November 2023. But I do have a live loan. Just hoping it isn’t rejected now as I haven’t missed payments and will be peed if they reject now after telling me not to pay.
Omid says
Hi Sara, I was expecting my refund at the end of March 2024, the loan was repaid in full in 2019 or 2020.
I received notification in Nov 2023 my claim would be upheld.
Have Amigo pushed the payment date back to April 2024 now?
Thank you.
Sara (Debt Camel) says
Are you getting an “in full” payment? this are normally in a box at the bottom of the decision that said the 1 + 2 + 3 minus 4 ?
Omid says
hi Sara, I havent received a Letter but on 3rd November 2023 I received an email which they referred to as a letter confirming the claim had been withheld, please see copy below..
Appendices
Amigo Loan Agreement No. Loan Amount Loan Term Date Loan Approved
####### £10,000.00 36 06/11/2017
Interest Refund Fee Refund Reinstated Interest Total Borrower Refund
£5,014.98 £0.00 £0.00 £6,267.93
Cash Claim Value £5,014.98
8% Compensation £1,252.95
Total Cash Claim Value £6,267.93
There isnt a Box 4 or any references to box numbers, I was expecting the refund this week, total refund I assume is around £1,067. Could you help review my comments? Best regards.
Sara (Debt Camel) says
yes, you will get a percentage of the total cash claim value.
This will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year,.
Only the “in full” payments for very recent payments are being refunded at the moment.
Omid says
Thanks for your help.
Really Appreciated.
Stu says
Hi all, I got my full refund pay out today, so they’re definitely working through them. I got a decision in November or December (I can’t remember exactly).
…and Sara,
I just wanted to say a massive thank you to you for helping us all get our heads around this amigo scheme. I wouldn’t have been able to figure it out without this website and all the comments here. Thank you so much!!
G David says
Hi Sara,
I’ve had my outcome (finally) and I have had the following.
Interest Refund Fee Refund Reinstated Interest Non-Affordability Redress
£8,475.73 £0.00 £0.00 £30.00
Refund Type Refund Amount
Payments made after Scheme Effective Date (1) £451.00
Payments made before Scheme Effective Date (2) £1,217.24
8% Compensation on payments made after Scheme Effective Date (3) £51.85
8% Compensation withholding tax (on payments made after Scheme Effective Date) (4) £10.37
Total Refund Value (1+2+3 minus 4) £1,709.72
My question is around the settlement of my current loan. They state “Following our investigation, your claim has been upheld. Based on our valuation, part of your Scheme claim will be used to settle in full your live outstanding loan balance* of £5,533.10 due to Amigo and means you have a Scheme Cash Claim for the balance of £1,097.03.”
I enetered ESO in May 2022, am I right in thinking I don’t owe them anything as my claim has been fully upheld? If that is the case, those figures are wrong and I don’t owe the £5,533.10 suggested.
As always thank you for your help, I’ve read this page regularly throughout this whole process. You’ve been great!
Sara (Debt Camel) says
am I right in thinking I don’t owe them anything as my claim has been fully upheld?
In ESA interest carried on accruing, it did not clear your balance. So you did owe them money at the point the decision was issued. But Amigo’s decision too into account all that extra interest and the decision then cleared that.
If that is the case, those figures are wrong and I don’t owe the £5,533.10 suggested.
yes you did. Well I cant say what the number would have been, but you did owe a balance.
Let me give a case with easy numbers.
Suppose you borrowed 8k and had repaid 13k before going into ESA.
So you had paid 5k in interest which you would expect back.
What Amigo does is it adds up all the other interest you would have paid if not for ESO, say another 4k. So your balance is 4k and if the loan had run to the end you would have paid 17k in all – that would have been 9k of interest.
Then Amigo says your interest refund number is 9k. And it then takes away the balance of 4k to settle the debt. Hey presto, you are back at the 5k interest refund which is what you would have expected.
AMac says
Hello, looking for some help, working out what is due from amigo
Appendices
| Amigo Loan Agreement No. | Loan Amount | Loan Term | Date Loan Approved | Outcome Reached For This Agreement |
| AF2246144 | £3,300.00 | 36 | 16/03/2009 | Defended |
| WST3876317 | £5,000.00 | 60 | 27/04/2010 | Upheld |
| 9885171 | £5,000.00 | 60 | 22/06/2013 | Upheld |
| Interest Refund | Fee Refund | Reinstated Interest | Total Borrower Refund |
| £12,474.01 | £0.00 | £0.00 | £12,474.01 |
| Cash Claim Value | £11,842.71 |
| 8% Compensation | £6,384.85 |
| Total Cash Claim Value | £18,227.56
Sara (Debt Camel) says
You will get a PERCENTAGE, currently expected to be about 17%, of the Total Cash Claim Value of £18227, so roughly £3,100
This will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year.
ed says
why can Amigo not put the figure that people will be getting instead of using terms and numbers they know will be confusing for us? By the way, still waiting!
Lsa says
Hi Sara
I wonder if you know what the process is with regarding to the payments with amigo… so right now I know they paying everyone the full refund that dosnt have a live loan which seemed to have an outcome dec/jan and now Feb. MyFRL was Match 6th and I do have a live loan, so will they be going back to the start essentially like dec for those who have a live loan and start payments again that ? Sorry if that’s not clear x
Sara (Debt Camel) says
Amigo hasnt said in what order it will handle the refunds for people with live loans. It is likely to be random.
Lsa says
Ok, so I guess what question should have been did anyone (that you know of) have a live loan and get theirs FRL before December last year? As I was told mines was complex because I had a live loan… and I didn’t get response until March x
Sara (Debt Camel) says
Decisions for the vast majority of cases involving full refunds only started to come though in December. I suppose there may have been a few in November.
Atif says
Also still waiting for my FRL, totally fed up,
Am I right thinking I will get any payments refunded after December 2021 even if I have a live loan?
Sara (Debt Camel) says
what date did you complain? At that date had you repaid more than you borrowed for the last loan?
Ali says
Does anyone have a gauge of when the pence in pounds 17% payments will commence.
And also if the first payment will be a larger or smaller amount.
Sara (Debt Camel) says
Amigo hopes to make the first instalment which is expected to be larger in April-June. The second smaller one will be towards the end of the year.
Liam says
They have wiped your debt and they will pay you 17% of anything remaining.
I have the same but like everyone have said surely they should be paying 17% of all money owed. Not 17% of monies owed after they have taken their bit.
It’s a little annoying that they were able to bully the money out of us but yet takes them ages to give us our money.
Sounds like the same process with the tax man lol
Steve says
still waiting… From the time line they should be into the last 5% so I’m assuming this is just bad luck as opposed to anything else.
I must confess to being both frustrated – where others are already receiving pay out – and slightly concerned at the situation.
Chris richardson says
Hi
I am fed up with them saying April to June for percentage payments. It’s a 3 month time scale again !
Can’t wait to get refund !
Jen says
Hi Sara, just wondering if you can help with what sort of refund I will be getting. Will add as much info as possible.
Thanks, Jen
Borrower Claim Table
Interest refund £2,571.81
Fee refund £0.00
Total borrower refund £2,571.81
Claim Table
Cash Claim Value (1)
£2,334.66
8% Compensation (2)
£519.89
Total Cash Claim Value (1+2)
£2,854.55
Sara (Debt Camel) says
that looks like you will get a PERCENTAGE, currently expected to be about 17%, of the Total Cash Claim Value of £2854, so roughly £480
Megan D says
Hi, I’ve found this page from the FB group. Wondering if someone could help with what I should expect as it all seems so confusing and want to make sure I understand my outcome letter when it eventually arrives. (I know it’s upheld as the adjudicator upheld it and I’m awaiting the letter from Amigo).
Took out 9k loan in Jan 2018.
Paid £355.72 per month until December 2021. (meaning initial 9k was paid off in March 2020).
Made a claim via resolver on 1st April 2021, carried on paying but asked for ESO in December 2021 as resolver complaint not dealt with.
As a refund…. Should I get
1 – 17p in £ only for all payments
2 – 17p in £ for all payments before April 2021 then full refund for payments after that.
3 – 17p in £ for all payments except 1st December 2021 payment that will be paid in full.
16k paid on the loan in total, no guarantor payments made. There was a 4.5k outstanding balance when I asked for ESO. Thanks
Sara (Debt Camel) says
3 – 17p in £ for all payments except 1st December 2021 payment that will be paid in full.
this option – only payments after 1 December 2021 are being refunded.
Meg D says
Thanks so much for responding.
Frank says
Hi sara
Does anyone know when they are going to pay out the money from all these late upheld decisions. I don’t have any full refund money due just what is expected to be the 17%.
Sara (Debt Camel) says
Have you had your decision?
L says
Sara, does going bankrupt ruin your credit for 6 years. I’m trying to get my life back together, so hoping to pay what I owe – about 12k – with amigo payout, when it comes. But just feeling like it’s never going to come.
Sara (Debt Camel) says
Yes. Going bankrupt now would be a mad idea if you can clear debts with Amigo payout. As then the Amigo payout would go to the Official Receiver not to you.
How difficult is your situation? Do you have a lot of defaulted debts? Arrears on bills? Amounts due this month you can’t afford?
L says
Thanks, Sara. I can just about manage it, but it’s making other needed things very hard (eg. vets, broken fridge). I would rather just pay things off so I’m in the clear and can breathe, but it just feels it’s going on forever. Depending whether they pay out in full, or partial, I will either pay it off, or as much as I can.
One old default, but 10 out of date defaulted credits that I’m being constantly chased for (some with no proof, but too much for me to figure out right now. I’ve done the whole send proof of debt letter and they’ve come back saying it’s too old but I can’t shake it). Just feeling stressed.
Atif says
I am also waiting for my FRL, I still have a live loan showing as 6k. Anyone in a similar position?
Louisa says
Yes me I have around 6k outstanding but am in ESO as have paid more than I borrowed in total. I had 3 loans they upheld the first 2 in 2021 but not the 3rd so I turned down their offer and then they opened the scheme. Still waiting on my FRL
Sophia says
I’m in the same boat as a lot of others – FOS upheld my claim in 2020 after a long battle with amigo and they never paid out,kept delaying it etc and then this happened. I accepted my outcome months ago and it’s gone quiet since. No email,no payment,nothing.
As I had a FOS complaint upheld in 2020,would that put me in line for a full refund of interest and fees? Thank you
Sara (Debt Camel) says
when was your last payment to Amigo?
Sophia says
The loan was completely cleared back in 2014
Sara (Debt Camel) says
Then any refund will be paid at the percentage rate that is set. Expected to be about 17%.
Only some recent payments are being refunded in full.
aden says
Hi this is the reply I got of them today:
Based upon current projections, we will have issued around 95% of all decisions by 22nd March 2024, with the remainder being issued by mid-April 2024. Again, we apologise for any inconvenience that the delay has caused.
Louisa says
So we’ve gone from early April to mid April now lol. You couldn’t make this 💩 up lol
Kristina Kirkman says
Hi I had my claim rejected so I escalated it as it was not affordable. I escalated on 27th of Feb. How long does it take for the escalated claims take to come through.
Sara (Debt Camel) says
Some are within a couple of weeks if Amigo looks again and realises they got it wrong. Others take longer if they have to go to the scheme adjudicator.
Rebecca says
Hi I escalated on 30th January and I’ve heard nothing since. I did chase them this week although Amigo previously advised it could be May before a response was issued. Very disheartening having to wait all over again…
Amy says
Hi Sara, im in this position and im not sure this is always the case. They rejected my claim on 19/07/2023 and i responded disputing this on 20/07/2023. I received an email in Aug/Sep 2023 (after chasing an update) and they advised they had relooked and now decided it was atleast partially upheld and applied ESO to my account. Further responses to chase emails at the end of the year stated my current live loan was being upheld but they didnt have the updated FRL. March 20th would’ve marked 8 months waiting for this so i emailed them on 20/03/2024 chasing for another update and they responded this morning just with the usual ‘complex cases and legal processes’ spiel.
Sara (Debt Camel) says
so you were told the decision, but it is taking ages to get the reworked numbers.
Lsa says
Hi Sara
I know you are involved in the FB page for amigo, I seen a post this morning that someone got a payout who had a live loan, it looks to be deleted, is this because it was a lie, I think u commented on it at a point
Sara (Debt Camel) says
it wasn’t deleted by me.
LP says
Hi Sara
I went through a no win no fee claims company for my amigo claim to the ombudsman but obviously the scheme took over so I inputted my own claim.
I now have the claims company asking whether I’ve received my outcome letter they obviously believe that I’m still obligated to give them a share of my outcome I have two questions-
1) am I still obligated even though I inputted my own claim?
2) are they entitled to a percentage of the cash claim or can they demand 30% of the amount used to close my live loan?
Thank you in advance
Sara (Debt Camel) says
are you getting any “in full” refunds?
when did you claim to Amigo before the scheme?
LP says
Hi Sara
I’ve copied my final letter amounts below I put the original claim into amigo through the claims company in August 2021 got a response from amigo in September 2021 rejecting my claim and then sent onto the ombudsman in October 2021 this was obviously then superseded by the scheme of arrangement to which I entered my own claim through the portal.
Thanks
Following our investigation, your claim has been upheld. Based on our valuation, part of your Scheme claim will be used to settle in full your live outstanding loan balance* of £9,514.87 due to Amigo and means you have a Scheme Cash Claim for the balance of £2,799.39.
Please note – The Scheme Cash Claim Value will not be paid to you in full, and will be subject to a pence in the pound dividend payment.
*Outstanding loan balance at the point of your Scheme claim calculation
Refund Type Refund Amount
Payments made after Scheme Effective Date (1) £0.00
Payments made before Scheme Effective Date (2) £449.84
8% Compensation on payments made after Scheme Effective Date (3) £0.00
8% Compensation withholding tax (on payments made after Scheme Effective Date) (4) £0.00
Total Refund Value (1+2+3 minus 4) £449.84
Sara (Debt Camel) says
“Payments made before Scheme Effective Date (2) £449.84”
This line means Amigo is taking your claim date as being the date of your first complaint via the claims company. Not the sate you made a claim after the Scheme had started. So your claims company can argue that It has been doing work for you.
“are they entitled to a percentage of the cash claim or can they demand 30% of the amount used to close my live loan?”
That may depend on the claims company and their rules.
LP says
Thanks Sarah the company is clear legal.
Frazer M says
I’m expecting 17p in the £1 on £19,359.85. All my loans have been closed off for a couple of years and I accepted the upheld decision on 7th December 2023.
Should I receive a percentage of the payment before the end of March, or am I looking at in a few months? Thanks!
Sara (Debt Camel) says
The percentage refunds will be paid in two instalments. Amigo hopes to make the first instalment which will be larger in April-June. The second smaller one will be towards the end of the year.
Karen says
I’ve missed deadline & only find out recently …anyway I can still claim
Sara (Debt Camel) says
Are you asking? If you are, no you can’t complain. (
(Unless in a very unusual situation and Amigo has said it will treat a complain a claim to the scheme)
Stevie says
Hi Sara, finally got my letter, does this mean I’ll be getting nothing at all despite paying after scheme effective date?
Following our investigation, your claim has been upheld. Based on our valuation, your Scheme claim will be used to settle in full your live outstanding loan balance* of £2,495.14 due to Amigo, with no future payments due to be paid, and no further redress due to you, from your claim.
*Outstanding loan balance at the point of your Scheme claim calculation
Refund Type Refund Amount
Payments made after Scheme Effective Date (1) £1,791.40
Payments made before Scheme Effective Date (2) £0.00
8% Compensation on payments made after Scheme Effective Date (3) £189.51
8% Compensation withholding tax (on payments made after Scheme Effective Date) (4) £37.90
Total Refund Value (1+2+3 minus 4) £1,943.01
Sara (Debt Camel) says
No, you will be paid this amount:
Total Refund Value (1+2+3 minus 4) £1,943.01
This is being paid in full.
The phrase “with no future payments due to be paid, and no further redress due to you, from your claim” is misleading – it refers to the fact you won’t be getting a percentage payment. .
Stevie says
Brilliant, thanks so much, money in the bank 😊