UPDATES
Mid August 2024
And the deadlines have slipped yet again. There are just under 4,000 people still waiting for a decision, or a revised decision after winning an appeal, or a recalculation.
There are also now (21 August), about 8,000 people where Amigo has wrong or missing bank details:
- this includes £1.7m of redress to be paid “in full”, and
- £2.4m of Initial Scheme Payments.
Most of these are people with loans taken out longer ago, so their contact details may be out of date too. And some people are worried the emails or texts they are getting about updating their bank details are a scam.
If you haven’t already been paid, check and double check the bank account details on your Portal Account. If you can’t login to the portal, call Amigo on 01202 629798 and Amigo will reset your portal login.
If these amounts are not paid by the time the second payment is made later in the year, you can’t get paid afterwards as all the money will have been distributed.
24 June 2024 – my summary of the situation:
- People who have not yet had a first decision email (FRL) If you haven’t had a recent communications from Amigo apologising for the delay you should contact Amigo urgently.
- People who have escalated a decision No-one has yet had a revised decision after winning an appeal.
- People whose defaulted loans have been sold to Intrum before 2022 It still isn’t clear whether cash refunds will be paid by Intrum or Amigo.
- People who are waiting for a “full refund” to be paid Some dates seem to have not been paid. Some people are still waiting for recalculations of the 8% interest and any recent payments.
- People who are waiting for the first percentage payment to be paid Some dates seem to have not been paid here as well. Some recalculations seem to be being done – I don’t know why unless Amigo messed up the numbers the first time!
- People who do not understand what they are going to get
If you don’t understand your decision email (FRL) post a screenshot of it in the Facebook group. - People who have been paid “the wrong amount”
If you have been paid “too much” or had 2 payments, it may well be that you have had a full refund and a first percentage payment.
If you think you have been paid too little, post a screenshot of your decision email in the Facebook group or phone Amigo up. A few people have been paid too little and got this speedily corrected. - People who have been paid the first percentage payment (and the full refund if relevant) and are now waiting for the second one
Enjoy the summer. See you in November.
29 May 2024 – first scheme payment will be 12.5p in the £
- Amigo says “substantially all” claims have been determined and adjudicated – 99.2%
- it knows enough to be sure it can pay 12.5p in the £ so that is what it has set the Initial Scheme Payment Percentage at.
- you will get 12.5% of the amount on your Amigo email decision labelled Total Cash Claim Value or Scheme Cash Claim
- you will be paid this first amount within the next 30 days, or within 30 days of receiving an accepted Scheme Outcome, whichever is later. So the large majority of people should get this in June 2024
- Amigo says it will prioritise payments based on correct bank details being provided and age of the Outcome Letter issued (oldest to newest).
- Amigo is still saying at least 17% for the total amount to be paid, so that means 4.5p in the £ will be paid late in the year
10 April 2024 – 94% of decisions issued
- nearly a month late, Amigo still hasn’t quite reached the target of 95% of decisions it is said it would achieve by mid March
- it now expects to have issued over 98% decisions by the end of April, with the rest coming in early May
14th March 2024 – Amigo gives a clearer payment timetable
Decisions:
- Amigo has now crawled up to 91% of decisions issued.
- they now say they expect to issue 95% of all decisions 22 March 2024, with the remainder being issued by mid-April 2024.
“In full” payments
- payments have started for the “In full” refunds;
- where a decision was issued on or before 1 February and you do not have a live loan, your payment should be made by the end of March
- where a decision was issued on or before 1 February and you do have a live loan with a balance outstanding, your payment should be made by the end of April
- where a decision was issued after 1 February, your payment should be made between mid April and end May
“Percentage” payments
- it still expects to be paying at least 17p in the pound to people expecting to get the “percentage” refunds
- it has rowed back from saying it expects the first instalment of the percentage payments to be made in April or May. It now says that it expects to “declare an interim dividend” in April or May – that is the percentage that it will pay as the first instalment, eg 10% or 12% say. And it expects payments of the first instalment to be within 30 days of making that statement about the amount.
- so they could be in June…
Appeals
- where there has been an appeal, the time will be confirmed in your decision letter.
27 February 2024 – another delay to decisions & payments
- Amigo has still only got up to 88% of decisions issued
- it now hopes to have issued over 95% of decisions by mid-March 2024, with the rest being issued in early April
- Amigo expects to start paying the “in full” refund amounts at the end of February, but these will be done in batches so not everyone will get theirs then
- the payment of the first installment of the “percentage payments” has been put back to April or May with the final installment about 6 months later.
A reminder of who may get some “in full” refunds:
You have to have repaid at least the amount you borrowed.
From that point, you may get a full refund, not at 17%, depending on the date of your complaint/claim:
- you will get a full refund of payments made after 1 December 2021, if you had complained before that date;
- you will get a refund from the date you complained if that was between 1 December 2021 and 26 May 2022;
- you will get a full refund of payments after 26 May 2022, if your first complaint was in the Scheme.
1) only the statutory 8% interest added is taxable. Not the interest paid that is being refunded – that is your own money that you are getting back.
2) the statutory 8% interest added is taxable as savings. BUT everyone has a Tax free savings amount of £1000 for basic rate taxpayers and £500 for higher rate tax payers in a year.
4) in previous administrations & schemes, I don’t recall anyone having tax deducted from the 8% part which is paid out as a percentage, expected to be 17%. If this happens, Amigo will have to inform you of the amount of tax deducted and you may be able to claim some of that back from HMRC.
Previous months updates
January 2024
- on 25 January Amigo admitted it has only sent out 75%
- of decisions. This is only 2% more than on 9 January.
- it says “We anticipated that all responses would be issued by the end of January 2024, however, the remaining work and complexities in assessing and calculating certain claims, especially for some claimants with outstanding loan balances, has taken longer than initially anticipated. Although responses are still being issued, and will continue to be, our intention is to issue all responses by mid-March 2024.”
December 2023
- the Amigo scheme page now says they have issued 71% of decisions
- Amigo has told some people with current loans to stop paying
- decisions for current loans are being sent out but not many so far
- if you have made recent payments, some may be refunded in full. In the decision you are sent, these are being called “set off refunds”. The “total cash claim value” on the decision is the amount that will be paid at a reduced percentage, expected to be about 17%.
- Amigo has issued 45% of decisions
- Amigo has been deleting a lot of loans from all three credit reference agencies . If your loans have been cleared, this is probably because your claim will be upheld. But this isn’t definite until you get the claim decision.
October 2023
- Amigo has issued 38% of decisions. It says almost all the rest should be issued by the end of December and they will all be issued by end January
- the process to remove CCJs will continue to March
- Amigo is confident the payout percentage will not be less than 17%
- it is now clear that Amigo not going to pay many borrowers where the loan has been upheld as unaffordable but the guarantor made some payments. This is ethically wrong and entirely unexpected – redress from mis-sold guarantor loans has never been handled like, by Amigo before the Scheme or by the ombudsman. You can appeal but it isn’t clear that this will succeed.
- the best estimate of the percentage payout is still at 17% but this can still change.
- Amigo now says: “We expect that the initial cash payment to customers will be in early 2024. We are unable to confirm the dividend and make interim payments until almost all claims have been decisioned in full, causing the delay from November, as previously expected. The final payment will be delayed until late 2024 (around the time that the business enters liquidation).”
September 2023
- the first rejections for current loans are going out. If this loan has caused you problems, appeal a rejection.
August 2023
- the first UPHOLD decisions are at long last being issued
- if only some of your loans have been upheld, look at an appeal. The first person has reported winning an appeal.
- some loans have been sold to Lantern. In most cases these are loans where neither the borrower or the guarantor made a claim.
March 2023
- Amigo has announced it cannot raise the money from shareholders so it will be liquidated
- this Scheme continues in “Fallback Mode” – see Amigo to close & Scheme goes into Fallback for details
- it is now expected that Amigo the first payments may be made in late 2023 and there may be a second, sm
aller payment in 2024.
December 2023
- The deadline for making claims to the Amigo Scheme was 26 November 2022. It is now too late to make a claim.
Contents
Amigo’s Scheme – the background
Amigo’s Scheme of Arrangement is now in operation after it was approved by the court on 23 May 2022.
The Scheme was proposed because Amigo couldn’t afford to carry on paying full refunds to its borrowers and guarantors who were winning affordability complaints.
Amigo had proposed a different Scheme in 2020 that was rejected in 2021. Amigo has now spent nearly a year getting its current Scheme proposed. For more details on the first Scheme, why it was rejected, how the second Scheme is different, and the voting on the second Scheme, see Articles on Amigo Schemes.
In the Scheme, Amigo makes the decision about whether your claim should be upheld. If it is rejected or only upheld for some of your loans, you can appeal this decision to the Independent Scheme Adjudicator. You cannot appeal to the Financial Ombudsman.
Which loans and customers are covered by the Scheme?
All loans made by Amigo before 2021, including those under its previous brand name FLM, are included in the Scheme. For loans that were settled more than seven years ago, Amigo may no longer have the loan details. You can still complain about these older loans but it may be necessary for you to produce evidence about them.
Both borrowers and guarantors could make a claim to the Scheme.
Amigo has started lending again with a pilot scheme under a new brand, Reward Rate. Any complaints about new loans will not be covered by the Scheme and customers will be able to make a complaint about them as normal – first to Amigo and then to the Financial Ombudsman.
The definition of “unaffordable”
A loan is only “affordable” if at the time the loan was given, it was likely that you could repay it on time and still be able to pay your other debts, bills and everyday living expenses.
If paying Amigo left you so short of money you had to borrow more or you got behind with bills then it was “unaffordable”. This often happened with Amigo loans as many borrowers were desperate to try to protect their guarantor.
Amigo should have checked that a loan would be affordable for both the borrower and the guarantor. For a guarantor, this would mean that they could make all the repayments out of their income and still be able to pay their own debts, bills and living costs. A guarantor who had a house may not have had enough spare income to repay the loan so it was unaffordable.
But Amigo’s affordability checks were very poor. That’s why they were losing 88% of cases at the Financial Ombudsman.
Amigo often offered top up loans and the checks on these weren’t any better, even though people were getting deeper into debt. Repaying the first Amigo loan may have left you in financial difficulty, so a top up loan may have appeared to be a good option, even though it made your debt situation worse.
What will you get if you win the claim?
When Amigo upholds a claim, it will tell you what the “redress” calculated is. You will only get paid a percentage of this, not the full amount (unless some of your payments are very recent).
Redress for a borrower who has a claim upheld
For a borrower with a repaid loan, redress will be:
- a refund of the interest they paid on the loan;
- plus 8% statutory interest;
- Amigo is making a deduction if your guarantor made any payments. If your guarantor has also made a claim, they should be refunded. If they haven’t then no one is being refunded for these amounts. You can appeal this decision, which is ethically very wrong, but it is not clear it you will win.
For a borrower with a current loan, redress will be:
- a refund of any interest if they have repaid more than the amount borrowed plus 8% statutory interest, otherwise, their balance will be reduced;
- their guarantor will be released;
- if there is still a balance after the reduction, you can make a lower affordable payment arrangement to clear it.
In addition, any problems on your credit record will be removed for loans that are upheld. This will include having any CCJ removed (the legal term is set aside) and removing the default showing on the debt with Intrum if your debt was sold.
Redress for a guarantor who has a claim upheld
A guarantor’s redress is the full amount they have paid to a loan, not just the interest, plus 8% statutory interest. And if there is a current loan, they will be released as guarantor.
Previously it had been expected that guarantors would be refunded if a borrower won a claim that the loan was unaffordable even if the guarantor had not made a claim. It has now become clear that Amigo is reducing the payments to the borrower and refusing to pay the guarantor where the guarantor has not claimed.
8% statutory interest
This number is NOT 8% of the interest you should get refunded.
It is 8% per year from the time of the repayments until 28 February 2022. So if your loan was settled several years before 2022, you may get 20% or more added.
BUT you will only get a % of this redress
That redress figure may look great. But you are not going to be paid that amount, just a percentage of it.
Amigo originally estimated that at 41p in the £. If your full redress is say £3,000 that would have meant you will be paid 41% of that – £1,230. But a lot more people made claims than Amigo expected – 210,000. That has reduced the amount you might get to 20p in the £.
And with the March 2023 announcement that Amigo has failed to raise the money from shareholders, there will be less cash to be refunded. The amount is now expected to be about 17p in the £.
So from a calculated redress of £3,000 you may get £510.
Exception – full refund for “continuing payments”
Some customers will get a “full refund” of certain payments they made to the loan provided that they have repaid at least the amount they borrowed and their claim is upheld. These customers are due a full refund of payments:
- from 1 December 2021, if they had complained on or before that date;
- from the date they complained, if that was between 1 December 2021 and 26 May 2022; or
- from 26 May 2022, if they did not complain before the Scheme started.
This is set out in full in 6.33 of the Explanatory Statement.
The purpose of this is so that if your claim results in a refund, payments you made after the relevant date will be refunded in full provided that you have repaid more than the amount you borrowed. For a guarantor getting a refund, the “repaid more than you borrowed” test does not apply.
Here are three borrower examples:
- a borrower who made a complaint in March 2021 (so before 1 December 2021) and who at 1 December 2021 had already paid back more than they had borrowed will get a full refund of payments they made after 1 December 2021
- a borrower who made a complaint in March 2022 (so after 1 December 2021) and who in March 2022 had already paid back more than they had borrowed will get a full refund of payments they made after that date
- a borrower who made a claim to the Scheme in September 2022 (so after the Scheme had started) who by 26 May 2022 had already paid back more than they had borrowed, will get a full refund of payments they made after 26 May 2022.
What happens after you make a claim
The deadline for making a claim has now passed
Keep an eye on your claim
When you have made a claim, you may not hear anything for months.
Amigo may send you an email when they have decided your claim saying you can log in to the portal and see the result.
But it is a good idea to check the portal every month or so even if you haven’t had an email. They may have sent you an email that you missed as it went into spam.
You can also look at the Facebook group – see the bottom of this article.
Working out how much people will get
When Amigo have decided all the claims and appeals they can then add up the total amount of redress. They then divide that amount by the money they have to distribute – this gives the “pence in the £” amount they will pay.
This will probably be done in two stages. There will be a first, larger payment possibly in the first quarter of 2024. And then a small payment in 2024 to pay out the remaining money.
Should you appeal a decision?
If your claim has been rejected or only partially upheld With some loans upheld and some rejected – you can appeal this decision.
You are the one who knows how much trouble the Amigo loan caused you.
The first Amigo decision will probably have been an automated “Computer says Yes/No” decision – they have had 200,000 complaints to decide. But in the appeal process, this will be looked at by a human.
You should also appeal if you don’t agree with the numbers given. If you think you had more loans than were listed. If you don’t know why the Total Cash Claim Value is less than the other numbers suggest.
Get more loans upheld
Getting more loans upheld will:
- increase the cash you are paid, or reduce the balance you owe
- if you get earlier loans upheld, the extra 8% added amount will also increase
- if your current loan is upheld, your guarantor will be released.
If you have bank statements or any other evidence about your finances at the time you took a loan, include that with your appeal. These will help your case.
Credit records
Getting more loans upheld will also clean any problems on them from your credit record.
If your credit report is wrong at the moment eg because Amigo did not add a default when you stopped paying, then it is important that in your appeal you say why the loan should be upheld. BUT ALSO say that if the loan is not upheld, you want a default date added to your credit record back in month/year “in accordance with the SCOR reporting rules”. Defaults drop off your credit record after 6 years – a non-defaulted debt will stay on your credit record for 6 years after the date it is settled.
HOW TO APPEAL
If you think the numbers are wrong, say why.
If you made all the payments but Amigo seems to think your guarantor made some, challenge this.
If you think more loans should be upheld: Get bank statement for 3 months before the loan started – these are the best evidence that a loan is unaffordable. You can get these going back at least 6 years even from closed accounts. Don’t assume you won’t be able to, ask for these immediately from your bank. If the loans are more than 6 years old and the bank account has been closed, look at what other evidence you have – payslips, P60s, tax returns, emails about missed payments or CCJs etc
Download & send a current credit report, eg TransUnions’ Statutory Report. If you have had loans deleted from your record because of winning other affordability complaints, send Amigo evidence about these.
Explain about recent problems before the loan application – only on benefits, health issues, gambling, economic abuse, recent missed payments, payments arrangements, DMP etc
And if you were topping up a previous loan, explain how that loan made your situation worse.
If all of your loans have been upheld and the numbers look right
You have no reason to appeal this decision just because you will only be paid a percentage of this. This would not get you any further money.
You should log in to the portal, accept the decision and give your bank account details.
Sale of loans to Lantern
In August and September 2023 some people have been notified that their loan has been sold to Lantern, a debt collector. The sale of loans to a debt collector is perfectly legal and you can’t challenge this.
In most cases these were loans where no one had made a claim to the scheme. If your loan has been sold and you had made a claim to the Scheme which has not been assessed, ask Amigo why.
The loans are being sold as guarantor loans – the guarantor has not been released and if the borrower doesn’t make an arrangement to pay the guarantor will probably be asked to.
We don’t yet know how “reasonable” Lantern will be in accepting low arrangements to pay. If you or your guarantor has a problem, leave a comment below here but also talk to a good debt adviser – your local Citizens Advice or if you prefer the phone National Debtline on 0808 808 4000.
Any questions or comments?
Here are Amigo’s contact details.
Or you can post queries and comments on the Amigo Loans Creditor Group in Facebook: https://www.facebook.com/groups/4590874374272947
That allows you to post a screenshot of your decision if you don’t understand it.
You can post anonymously in that group. If you are setting up a Facebook account to do this, add a profile picture – it means your posts and comments are more likely to be approved quickly.
Do not send me a message instead – I won’t reply.
Barbara says
Hi Sara
I received email saying my claim was upheld. Loan was settled early and paid in full, Guarantor did not make any payments. How much redress do you think I am entitled to?
Thanks
Barbara
| Amigo Loan Agreement | Loan Amount | Loan Term | Date Loan Approved | | 37605238 | £6,000.00 | 60 | 28/08/2017 |
| Interest Refund | Fee Refund | Reinstated Interest | 8% Compensation | ClaimValue | | £783.51 | £0.00 | £0.00 | £265.46 | £1,048.98 |
| Cash Claim Value | £783.51 | | 8% Compensation | £265.46 | | Total Cash Claim Value | £1,048.97 |
Sara (Debt Camel) says
Roughly £175 if the payout turns out to be 17%
Barbara says
Thank you Sara for your help.
Lewis says
I’ve just spoken to the support team, loans won’t finish being reviewed now until turn of the year, with first payments being made early 2024
Mariann says
Looks like we all have complex cases…. I think everyone with a current loans should consider applying for an ESO if paid back the borrowed amount. I did mine on Tuesday. They don’t deserve a penny from us anymore and it feels like they comfortable that many people still pays them..
Peace lover says
This cant run anymore. They need to have a strict deadline or let us go we kept to their deadlines why cant they…i think we need to protest at their office
Becca says
@sara ….. what would you say is a complex case?
I don’t understand why an open loan is seen as complex 🤦🏽♀️
They only need to review the agreements taken against the affordability assessments conducted if any and determine if they acted responsibly.
Sara (Debt Camel) says
I have absolutely no idea.
John Gannon says
I really don’t think anyone will get anything I reckon it will all be lost on charges and so forth
Sara (Debt Camel) says
I disagree, I understand why people are sceptical but this is not going to happen.
Zoet says
Does anyone know if anybodt in ESO has had a final response letter? Seems they are leaving these to the last decisions made, which is really unfair.
Sara (Debt Camel) says
I don’t think they are dealing with any current loans at the moment, ESO or not. I agree it is unfair – these are the cases I would have looked at first if I had been running this operation.
zoet says
Ahh that makes sense. Yes unfair as interest applied each month. plus negative marks on report. I had 7k loan now 6.5k in arrears and have been in ESO for over a year. Three loans, two were top ups. I am in a DMP, now. really hoping for positive news but who knows.
I dont want any cash balance. I paid back the loan without interest hence in ESO, would just like this removed from my credit file.
Sara (Debt Camel) says
So this is what always happens when you make an affordability complaint – if you stop paying the interest isn’t halted so arrears build up.
If you win the complaint the interest and negative marks on your credit record are all removed. All ESO does is Amigo has agreed not to ask your guarantor to pay.
The fact you don’t want a cash refund is irrelevant – they will go through the same process for everyone. There aren’t any short cuts I am afraid.
Richard says
Hi Sara, I’ve been in eso since 3rd may so my arrears now stand at £1185 with a balance to settle of £3529. My initial loan was for £5000 and I paid back roughly £8500 before I entered the eso. My worry is the arrears are now adding up and will this be added to the balance to settle which would now take this up to £4700.
Sara (Debt Camel) says
when you entered the ESO, what was the balance at that point?
Richard says
Hi Sara, I think it was roughly £3250-£3300
Sara (Debt Camel) says
I am of course guessing here – Amigo is a law unto itself. But that doesnt look very wrong to me.
The balance to settle, which should include the arrears, is slightly higher now as you are further into the loan so the discount for early settlement is less.
If you have the claim upheld all this becomes irrelevant, the arrears and balance are cleared and you get a cash refund.
Laura says
I, like everyone else, is now sceptical any money is coming out way. My loan should not be complex, but when I called last week something the guy said to me stuck with me. He said by the end of October they hoped to be over 50% through the claims. I repeated this back to him because I said it must takes month after October to get through all of them if only 50% through right now. He again then said he hoped they’d be over 50% through by end of October, so it was a bit of puzzle statement but very much sounded like he was trying to tell me how far along they were – and were not.
If that is the case, I wouldn’t be surprised if we’d looking at another six months for actual end to this and payments starting (if they ever do).
Sara, if they’ve said they’re going to liquidate within 12 months of their statement to wind down, is that a legal threshold (maybe not right word)? Or can they just liquidate whenever?
Sara (Debt Camel) says
They aren’t going to decide to liquidate before the scheme completes.
Laura says
Thanks, Sara. I think I’m worried it might be the other way. Like if they don’t have a deadline, might this just go on till we’re bones and dust? I guess the company is still active until it’s in wind down? They originally said liquidation would likely be march 2024, but now they’re saying end of 2024 and I just wonder if after announcing it they can change their mind/string it out?
Graham says
Now that Amigo appear to be turning down complaints that guarantors have made some payments to might the 17p in the pound now rise higher
Sara (Debt Camel) says
No, they have planned this in secret all along – it’s one of the reasons the 17p is so high.
Maureen Walton says
Don’t understand the planned it in secret does this mean those of us still paying won’t be successful in our complaints and the money set aside will be used to keep the 17p
Sara (Debt Camel) says
No I didn’t say anything like that.
When Amigo announced the 41p in the £ number, that never looked likely to me. Either Amigo was plan to reject a lot of good claims OR it was assuming a very low claim rate OR Amigo was planning on calculating the redress on some upheld claims in an unusually low way…. Or some combination of those of those factors. amigo always refused to give details of how it arrived at the 41p
Remember it was in Amigos interest for that 41p number to be as large as possible so that people would vote for the scheme.
So now we know that they bused a low number of claims – they have had twice as many as expected.
And now we know that they will be paying less or nothing to a group of claims where the guarantor had made payments. That is another reason the payout to the other claims looked inflated.
What else is there to come? So far we haven’t seen claims where a top up loan has been upheld but the original loan not upheld – I suspect in these cases there will be a deduction for “reinstated interest”
But I am not expecting Amigo to reject the claims where there is still a loan outstanding.
We shall have to wait and see.
Maureen Walton says
Thanks for the clarification I only have 2 months left to pay never went into ESO because I wanted it finished ASAP even though I have struggled, regardless of the outcome it will be over for me in December.
Tina says
How do I stop emails coming everytime someone leaves a post
Could you tell me how to stop them
Thankyou
Sara (Debt Camel) says
Use the Unsubscribe button at the bottom of the email.
Johnathan says
Morning Sarah what is this about amigo not paying claims if guarantor as made payments on a loan is this true also is it legal these people do anything not pay good riddance to them
Sara (Debt Camel) says
Yes it seems to be true. In some cases this may just reduce the payout, but in the ones seen so far it has reduced the payout to zero.
It’s despicable but probably not illegal.
Dan says
Ive just been told another 3 months for decisions by a representative at Amigo.
Neve says
Hi, I made a complaint and so did my guarantor who made 2 payments. I eventually borrowed money from a family member to pay off in full but paid them back instead. I received a payout a few years ago from Amigo after a FO complaint was upheld but it was a low offer on only one of the loans which I accepted as I was desperate at the time. Do you think it’s likely they will refund any of the other loans interest? I was a gambling addict at the time and have provided statements and doctor notes that I really suffered with depression at the time they continued to give me top ups. Just wondering how it works if you’ve got a previous upheld claim for part of the loans?
Sara (Debt Camel) says
Do you think it’s likely they will refund any of the other loans interest?
I really can’t guess. But the fact you had previous refund shouldn’t affect the decision in the scheme on which loans were unaffordable
Lance Williams says
Hi claim just got upheld
Total cash claim value is £18241 so is that meaning I get circa 3k .. thanks
Sean says
Correct, £3,100.97 to you Lance. If Amigo keep to the 17% of cash claim value.
Mark says
I’m now genuinely concerned about what is happening. I’m in ESO and am still awaiting my response but seems like I may be in the “more complicated” category which they say will take longer. I’ve no idea why mine would be complicated though!
I’m actually not interested in financial redress, I just want it sorting. They report my missed payment every month despite being in ESO until the decision is made. Yet I’m being made to suffer by the ridiculous delay is making the decision.
I know Amigo do not care, I know it seems they’re just being allowed to make their own rules whenever they want, I know I just have to keep waiting but I just don’t know how much more of this I can take tbh.
Sara (Debt Camel) says
Everyone with a current loan is in this “complicated” category. It’s just an excuse, not real difficulties.
Dan says
I dont have a current loan finished my payments roughly 2 years ago but yet ive not received a response. The company is ridiculous, they miss sold loans to people, we cant expect them to all of a sudden act professionally. Theyre a waste of space.
SP says
Hello Sara,
I thought the initial payout for upheld redress was meant to commence in November 2023. I just saw this on Amigo’s FAQ portal:
When will Scheme customers receive cash redress?
We expect that the initial cash payment to customers will be in early 2024.
We are unable to confirm the dividend and make interim payments until almost all claims have been decisioned in full, causing the delay from November, as previously expected. The final payment will be delayed until late 2024 (around the time that the business enters liquidation).
Are they allow to push back the initial payment without notice? They seem to be pushing everything back.
Sara (Debt Camel) says
Yes. There is nothing to prevent this.
Andrew A says
its funny how they are now pushing back further now that they are doing this other business deal…. maybe they need the money to close on this?
Sara (Debt Camel) says
Highly unlikely.
Vulnerable Man says
How are they able to operate? Surely it’s in Amigo’s interest to delay the process as it keeps them in a job. Why rush and have it sorted and be out of a monthly salary? The CEO was meant to have resigned a while back right? So where are they finding money to keep him on so he could sort out a new business deal. Despicable company. The staff have no ethnics, they will carry on sleep walking into office until the money drys up. Half these loans no doubt were targeted for vulnerable people like gamblers etc and they knew full well, just pure greed.
Laura says
Received this today. From this response it doesn’t even look like all will be sent by end of year – it says hopefully, most will be sent by then. And then of course, there’s the appeals process. They also wouldn’t confirm if the £5 million was coming from their pocket.
Thank you for getting in touch.
We’d like to apologise for the delay in receiving your Claim Outcome Letter. We are in the process of sending them out via email and based on our current estimates, we should have finished sending most of them by the end of the year. Once you’ve received your letter, please be sure to read it carefully and in full.
Unfortunately, I am unable to give an update on individual claims and although I appreciate it is frustrating given the time it has taken, I would ask for your continued patience and we will send your outcome as soon as we can. As the Scheme is a legal process, I cannot go outside of these timelines and provide information on individual cases.
AmigoAmigoYeeHa says
My reply today.
We appreciate that you would like to get your scheme outcome as soon as possible and we apologise for the wait in receiving this.
Whilst we initially estimated that we would be agreeing claims in the first half of 2023, we now expect to be sending outcomes via email by the end of year. Please bear in mind, the Scheme is a legal process which was sanctioned by the High Court. It is paramount that each claim is reviewed correctly and in full. The time frames provided are estimates and we did receive more claims than expected which has caused a delay on our initial time frames. We are working as hard as we can to get customers their outcomes as quickly as possible while also ensuring we are reaching the correct outcomes. To be fair to all our customers we are unable to prioritise any particular claims.
Unfortunately, I am unable to give an update on individual claims and although I appreciate it is frustrating given the time it has taken, I would ask for your continued patience and we will send your outcome as soon as we can. As the Scheme is a legal process, I cannot go outside of these timelines and provide information on individual cases.
AmigoAmigoYeeHa says
Just logged in.
Clicking on review outcome now produces and error.
Does anyone else get this?
Lisa says
No I’ve just logged on and it’s still the same – “you have not yet received your claim outcome” 🙄🤷♀️
Kate says
Check most days, have exactly the same
Emma says
If you look on the scheme portal there is a link to the scheme supervisors reports. At the end of the report is an email address for one of the supervisors.
I have just emailed them to complain about the lack of progress with the scheme as well as the lack of information.
I am sure it won’t help one iota but it did make me feel better!
Emma says
Please see below the reply to my email.
Thank you for your email
I can understand your frustration. I have been in touch with Amigo regularly regarding progress and there are considerable complexities involved in a large number of cases. Ultimately payments cannot be made to creditors until substantially all claims have been agreed. Amigo have indicated that they will be posting a full update on their website very shortly with an explanation of the issues, an update on timeframes and when creditors should expect to receive their outcome statements and thereafter payments. All remaining claims are in a state of review and in most cases it is the calculation of redress which is taking time.
I will send you a link to the website update when it is available. I am sorry I cannot be of more direct assistance
Andrew says
Moving into November and their October deadline has passed. The amount of time it is taking to send a response is just insane.
Kerry O'Sullivan says
Thank you for trying and for posting the reply you received. Its so frustrating and other loan companies who enter a scheme of arrangement make quicker progress as far as I can see which just adds to the frustration that amigo customers feel.
L says
Happy Halloween! May the ghouls gather at Amigo to remind them today we must receive our letters!
Sarah says
Just received our outcome today. Upheld all loans apart from initial one which was small.
Sara (Debt Camel) says
does the individual refund from each loan add up to the Total Cash Claim Value number?
Sarah says
I can’t work it out. They’ve upheld 4 which were all top ups but they have only given me the interest refund and 8% and the total cash claim value of the 4 together not individually
Sara (Debt Camel) says
is there anywhere else you can click to get the details?
Sarah says
Yes so when I log into the portal it has a breakdown of each loan and they add up to the total then the 8% interest is added on too
Sara (Debt Camel) says
And none of the loans shows a number for “reinstated Interest”? Or has an interest number that looks surprisingly small?
Sarah says
No they all look about accurate it’s really difficult to work out exact figures for the interest paid as they were all top ups but it comes to roughly what I expected it to
Reinstated interest is £0
Sara (Debt Camel) says
That’s all good then.
Eleanor malone says
I recieved my outcome yesterday £8012 upheld . Says that some payments will be early 2024 with final ones late 2024 .
Is this then taxed @ 20 per cent 🤔
Sara (Debt Camel) says
Was that all your loans being upheld?
I don’t expect any tax will be deducted from the amount you are paid.
Eleanor malone says
Yes all upheld that’s the total for 4 loans but says may be subject to 20% tax .
Dan says
I made a complaint in December 2018 just after the owner James benamor cashed 305 million pounds of his shares and I still not heard anything from them I wouldn’t be surprised if they liquidated the company and end up with nothing this guy living the dream while other people suffer yes we all took the loan but we where all obviously desperate and couldn’t go to normal lenders ceo of company still getting huge salaries and courts do nothing about it absolutely disgusting
Sara (Debt Camel) says
Did you make a claim to the scheme?
Ben says
This is an absolute disgrace from a disgusting company. Delay, delay, delay….We’re never seeing results. In My opinion anyway.
Lee says
reply from the useless Amigo!!
Thank you for your email.
The update in your claim remains the same as it was advised to yourself 13 days ago. If your claim is more complicated, it may be a short while after the end of October but I am unable to say at this time. I appreciate you would of course like an exact date, and I would love to give that to you. I assure you, it will be issued as soon as it is ready.
John Gannon says
I’m beginning to think no one will get anything back from this shower of $%#=€£¥#×
Sara (Debt Camel) says
I understand everyone is fed up and increasingly cynical, but there is no reason to expect that this will be the result.
Farah says
Summary Agreement Claim Values
This is not the amount you will receive.
Interest waived
£10,277.64
Fee refund
£0.00
Reinstated interest
£0.00
8% compensation
£2,305.58
Claim value
£12,583.22
Cash claim value
£10,277.64
Total cash claim value
£12,583.22
Amigo have updated my claim review with one loan defended and two upheld which I think means they agree with my claim? Sara am I understanding this correctly and they are saying of those two loans a cash claim value of 12k is applicable so once the amount is agreed I will be paid 17% of this amount or less. Not sure when they issued the response as not had an email but I need to go and accept of escalate the claims
Sara (Debt Camel) says
I assume all these loans have been settled.
Does it sound likely that you paid just over 10k in interest on the two upheld loans? Have they not given you a breakdown of the interest on each?
The loan that has been rejected (“defended”) – how large was that?
Farah Sameja says
Hi Sara the one that says defended was only £1k then there were two others. I have received the email now it just so happens I logged on to check before they sent it so two upheld which was two loans taken out (3.5k and 7.75k) both of those were paid in full so the 10k interred waived it states then the 8% on top amounts to the 12k. So I guess it’s simply accepting it and waiting for the final payout whatever that amount turns out to be. The only part I wasn’t sure of payments in full depending on when you complained as potentially could get a higher amount back if payments were after dec 21?
Sara (Debt Camel) says
so when was the last loan repaid?
Farah Sameja says
I’ve just looked and it was Nov 2021 which I think means I won’t be applicable if I understand this correctly as I think the payments had to be made post Dec 21 for any full payment returns. On this basis I assume I therefore just accept the outcomes?
Sara (Debt Camel) says
That is right. Unless the numbers don’t seem to add up (which has happened!0 you should accept.
LP says
Had a notification from ClearScore today that Amigo had removed a loan from my credit report, has anyone else had this happen? I am in ESO and like many others awaiting an outcome.
Alicia says
I had a CCJ applied 6 years ago (in 3 weeks time) did amigo keep updating to show missing payment on your file? Or was it all paid upto date? I am hoping once the CCJ has dropped off, so will the loan as it should have been marked as defaulted when the CCJ was in place.
Sara (Debt Camel) says
Have you made a claim to the Scheme?
Kerry O'Sullivan says
Can I ask if you log on to the normal amigo loans consumer site does it still show your outstanding balance? I’m in ESO too and my clearscore has not been updated. So I’m panicking now! Thanks
LP says
Hi Kerry
It does still show my oustanding balance so I wouldn’t worry too much about it.
Ann says
Yes I have also had this today but no out come yet hopefully being removed from clearscore means good news.
Shauna says
Has anyone with a current loan that wasn’t paid off received a response yet?
Sarah says
Personally I think this whole process is a joke. Amigo can not stick to any deadline I’ve had emails and phone calls state all different dates from August to November and they stated that they had a deadline that is supposed to be December 2023. I think they are just waiting for people to just close and claims or something. What gets me is that the amount of money 1000s of people have paid in interest and they can’t even give a good sum back in compensation. I had a 5000 pound loan which I toped up in 2018 and I’m still paying back the last few payments. In total I’ve nearly payed out double of what I borrowed. I also in 2019 after a break up from my partner asked if I could lower payments because I was in financial difficulty and would up them back up as soon as I got back on my feet. Their answer was no we can’t do that we will have to take the remainder from your guarantor, who at that point wasn’t in a place to pay. They then took money from my guarantor without any heads up and left him in financial hardship for that month. This company is horrible and don’t want to help anyone then wonder why they have more claims than they first thought. I’ve had to go through alot of emotional stress and anxiety due to them not letting me pay a smaller amount each month. They want to be ashamed.
Johnathan says
Hi Sara I’ve had outcome of amigo loans 8 loans all upheld it’s saying I’m not due any cash compensation because I haven’t over paid on these loans there were all paid in full yet on each loan its saying cash value 506 pounds accept or escalate different values on each loan im completely lost can you advise me please
Sara (Debt Camel) says
Did your guarantor make any payments to any of the loans?
Do each of the loans say the same – cash value £506.
Emma says
Interesting to see the scheme website has been updated. Apparently they have dealt with 38% of claims so far!
Laura says
I thought this would be the case because of the call I had with someone there that said they’d hope to be 50% though by end of October. The implication was they were far off. To only be 38% though is insane.
Emma says
It is good to finally see some numbers I think. It would be nice to know a % of those claims already decided which are current loans as well.
I think they will be pushing back from the latest estimate of December as well.
Laura says
Yeah, going by these timings, it’s taken nearly a year to get 38%, and they’re not the complex ones. I’d be saying a year and half it could take to do the rest? Nuts. I don’t see payout for ages.
Jayne says
Hi
Just got my response all upheld to a total of £14,810 looking at getting just over 2K back. Fortunately after the last loan finished i decided not to borrow any more although the email hounding and letters to take more credit was unbearable.
Hope you all get your answers soon and the payments even sooner
Dan says
Why would people still work there if they know they going into liquidation surely they must be looking for another job also if amigo have no money how are they paying people’s wages
Tom says
Hi Sara, I had my claim letter one of 3 of my loans was upheld, the one what was upheld was in 2011 but the two which were not was 2008 and 2009, I accepted the first one and escalated the other two because they said my credit report was good and my buffer income was good, but I know for a fact it was not, so I escalated those two asking for proof of my credit report they had because I don’t believe that it was good, obviously they are 15 years old so I can not get bank statements or credit report, is there anything else I should do I say in my escalation??
Sara (Debt Camel) says
Not unless you have any other evidence of your finances at the time.
Stewart says
Hi Sara,
Been following this thread for months now. Still no update on my claim from amigo… awaiting outcome still. Is this still the case for a lot of people?
Best regards and thank you for your hard work.
Des says
So considering the FOS agreed to uphold my complaint prior the first meeting with the court for Amigos first scheme request… I still haven’t had a response from them. They have emailed today after I chased them and got the following email below (which in terms means my claim is “complex” how I don’t understand when the FOS provided all the reasons and did their due diligence)
Hello,
Thank you for your email.
As mentioned, lots of customers would have received theirs by the end of October or very soon and then any remaining ones, which are likely to be more complex, will be sent before the end of the year. I cannot provide any further information on your specific claim. If you do not hear from us within the next few days, this is nothing to worry about, we will issue your outcome as soon as we are able to so please wait to hear from us.
We apologise this is taking longer than expected. Our timeframes are estimated and we did receive more claims than expected. Thank you for your continued patience.
Simon Hands says
This has gone beyond unbelievable. Nothing is orderly about this wind down. It’s just another example of corporate corruption. I feel sorry for those that are still required to make payments. I dare say they are not afforded the opportunity to provide mixed or wooly responses as to when they will pay what they owe. They will be harassed and badgered until they settle.
the fact of the matter is they are driving down the pool of money as much as possible. Amigo entered into an exclusivity agreement with a top financier which came to nothing. Now the attempt to diversify into a completely different industry is being mooted. I’d bet my dwindling redress that it doesn’t go ahead.
All in all they are stretching this out as long as possible to delay the inevitable administration. We will find a similar letter to Liam Byrne’s when labour left office stating “There’s no money left”
The FCA need to be looking into the complaint volumes. During the period since they stopped lending they have clearly done very little. Those complaints should have been dealt with by now.
Ali says
Hi Sara, I put a complaint in ages ago now…
And have no reply or update despite the current updates from Amigo
Who do I reach out to or get an update from regarding my unaffordable loan complaint
Sara (Debt Camel) says
you made a claim to the Scheme last year?
Liam says
My clear score got deleted months ago but still states that I owe the current loan.
Only removed on clear score but all others show my loan is in defauly
Glen says
Hi Sara, my outcome has been issued, the initial loan outcome is ‘defend’ (can you advise as I have no idea?) but subsequent top up loan is upheld with a value of £7645? Is this unusual? Many thanks
Sara (Debt Camel) says
Defend means it is rejected.
Good luck with the appeal – some people have been winning these
Hope-its-soon says
The new updated landing page is quite interesting.
Only 38% of outcomes (outcome = loan decision) been notified of our come (82,000)
That’s 216,000 loans that are being looked at in total.
The main interesting point is that at the current stage 17p is the estimated minimum return and that this new takeover/investment could lead to more p in the £.
Next couple of months will be quite interesting.
Hang in there folks – the end is coming
Sara (Debt Camel) says
yes, the article above has been updated with some of these new numbers.
Kamil says
Hi Sara,
I did not accepted outcome and I have done how you guided me. Instead of 30 days I had to wait nearly 3 months but finally I have response:
We are writing to you following your request to escalate the outcome of your claim to our Scheme Adjudicator. Before passing your claim to the Adjudicator, we have re-reviewed our decision and would like to confirm that we have changed the outcome of your claim. After reviewing the information available, alongside your rationale for disputing the outcome, we now feel that your claim should be upheld. We are in the process of calculating any compensation due to you and will issue you with an updated Final Response as soon as possible. Please be assured that we will be back in touch in due course with further updates.
Looks like finally after nearly 4 years everything will be sorted and my credit score will be cleared.
Thanks for your support. I wouldnt have this outcome without you.
Sara (Debt Camel) says
Well done for appealing.
Alicia says
Hi Sara, today I had notification the my Amigo CCJ will be removed from my file. Amigo never recorded a default, so it has been saying “missed payment” ever since the CCJ (even though I had a payment plan in place for some time)
Do you have any templates, or advice? As everything I have read, is that a default should have been reported before a CCJ. Anything to end this 6 year misery and burden would be amazing! Thank you
Sara (Debt Camel) says
Have you made a claim to the Scheme? if you have, have you had the decision?
Also who notified you?
Alicia says
Hi Sara ,
Yes I have made a claim, with no outcome as of yet.
Clearscore notified me. My CCJ date was 7/11/2017.
Thank you
Sara (Debt Camel) says
Then your CCJ is dropping off because it is reaching the 6 year point – nothing to do with your Amigo claim. The wait continues…
But make sure you have a screen shot or download your report showing this CCJ before it goes.
Alicia says
I am just wondering why my amigo loans is still showing missed payment and hasnt had a default recorded. (Only CCJ is coming off not the actual loan) If a default was recorded at the time of CCJ that too would go.
Thank you. I will definitely take screenshots and get the report.
Sara (Debt Camel) says
If Amigo uphold your claim, they will remove this loan from your credit record.
If they don’t, you need to appeal the decision and also say if they reject your appeal, you want a default date added to the loan record.
Emma says
Interesting to see that Amigo have carried out a credit search on me today. I wonder if this means that they are actually looking at my claim!
Des says
They did a credit search on me in February! Still not heard anything.
Emma says
They also carried out a money laundering search (whatever that is!) earlier in the year, in June or July I think.
Ed says
I’m in ESO, Amigo been recording missed payments for many years but recently unclassified since August and has now completely disappeared from Experian. My loan began July 2017 and balance owed is interest only. Hoping they doing decent thing and will remove from all 3 CRA’s, maybe because 6 years old now! Still waiting for outcome but either way they not getting another penny from me.
aden says
Hi
Has anyone heard from them regarding an appeal to a rejected claim. They stated 30 days but not heard any in 2 months.
Sara (Debt Camel) says
See Kamil’s comment above – his was upheld after waiting several months
Martin says
Hi,
Just checked my bank and Amigo have paid £5.67 into my bank today. I’ve not had any email or claim upheld. I’ve checked the portal and claim decision still not made. Not sure what this is for but has anyone else received a payment?
Sara (Debt Camel) says
When was yiur last loan repaid?
Martin says
It was around 7/8 years ago
Sara (Debt Camel) says
Ok so my guess is Amigo have discovered you overpaid somehow. So this is a refund.
Craig says
I’m in eso and not paid anything since feb I just had a look at my Experian credit report my open amigo loans has been completely removed from my credit file seems they have done this to loads of people it still shows on other reporting agency’s hopefully this the start of the end.
Emma says
Just checked my credit file on Experian and the Amigo loan has gone! Fingers crossed this is it!
Shauna says
Mine has also disappeared from Experian but not from Equifax or transunion :( if you have checkmyfile you can see all 3 credit agency reports.
Lee says
interesting on Amigos page that they say this so lets hope so
As a result of the time that it takes to calculate redress, claimants may notice a change in their credit file before receiving a claim outcome letter. In this situation, it is probable that the claim has been either fully or partially upheld, and the outcome letter will be sent shortly.
Charlie says
Hi can anyone answer this please my partner as got his reply but we don’t understand it it’s nothing like mine when I got a reply
Your party type
Borrower
Outcome
Upheld
Agreement claim values
Interest waived
£8,227.21
Fee refund
£0.00
Reinstated interest
£0.00
8% compensation
£2,432.36
Claim value
£10,659.57
Sara (Debt Camel) says
which of you was the guarantor? what did yours say? is there a balance outstanding?
Kerry says
Hello I am in ESO with a current balance of almost £5k. I have checked my Experian today and my current loan has been totally removed, but the 3 previous loans (original and 2 top ups) are still showing as Closed Accounts. Anyone else noticed this? I’m just thinking they are going to try and defend the 3 and only uphold 1..
Sara (Debt Camel) says
That may be what they are planning. It will really reduce the payment you get so its probably geed to appeal the earlier loans. Now would be a good time to get your bank statements ready for those in case you do need to appeal
Kerry says
Thanks Sara I have ordered these from my old bank but not sure they will go back to when I took the initial loan which was September 2017 over 6 years ago. I do have my full credit report which goes back to May 2017 showing lots of pay day loans taken out around that time. I was taking out lots of pay day loans almost weekly around that time. Not good I know, but I’m hoping this will show that they did not conduct proper checks and that I was obviously vulnerable at the time? Kerry
A says
Hi Sara bit of a complicated one
I had a loan with amigo for £5k roughly in 2009/2010
I made payments for around 2 years or so before entering a debt relief order which then meant the debt was then on my guarantor which I paid her back. I made a claim previously with amigo which was turned down, I then seen this and claimed again also stating in my letter that I was claiming also for my guarantor. I seen this today when checking my account.
Summary agreement claim value
Intrest waived £7383.39
Fee refund 0
Reinstated interest 0
8% compensation 0
Claim value £7383.39
Cash claim value 0
Total cash claim value 0
Breakdown
Other party my guarantor…
Your party type borrower
Outcome upheld
Intrest waived £7383.39
Fee refund 0
Reinstated interest 0
8% compensation 0
Claim value £7383.39
Accept
Escalate
So does this mean my guarantor will get paid out something? I haven’t provided her bank details. Also why is claim value 0 and lastly why is 8% compensation 0
Thanks a
Sara (Debt Camel) says
I made a claim previously with amigo which was turned down
what date was this?
I then seen this
What did you see?
and claimed again also stating in my letter that I was claiming also for my guarantor.
what date was this?
A says
Hi Sara
I put my original claim about 2018 which was turned down. When the claims was open I also stated in my letter that i was claiming on behalf of guarantor.
I’m a bit confused by this as says my guarantor name and doesn’t mention mine on portal and at the top says
cash claim value 0
Total claim value 0
Then belows says
Claim value 7383
Accept or escalate
The letter that now came as said no readdress due
As we did not receive payments from you that exceeded the original Loan Amount(s) borrowed, you are not entitled to any cash claim under the Scheme. As your loan is settled and closed, we can confirm that no further payments are due or any balance is outstanding.
No mention of guarantor on letter and if the 7383 is what I paid its still more than the 5k
Also says intrest waived which don’t understand.
Sara (Debt Camel) says
When the claims was open I also stated in my letter that i was claiming on behalf of guarantor.
Do you mean the claim to the Scheme?
You made a claim to the Scheme on the Amigo portal?
How did you send them this “letter”?
A says
Yes in my evidence I also stated my guarantor had no contact but wanted to raise a complaint too. I’m still unsure what they are saying going off this is my guarantor get a % of 7383? What does it mean intrest waived? Why would they be no 8% compensation
Sara (Debt Camel) says
I also stated my guarantor had no contact but wanted to raise a complaint too
were those the exact words you used?
the problem here is that it sounds like you are saying your guarantor will be raising a claim… not that you want to make one behalf of your guarantor.
A says
Yes on the portal, exact words are hazey but something along lines of please take this as a complaint for my guarantor also.
When clicking escalate it did give an option that I was unhappy with BOTH claim outcomes. Still don’t understand why no 8% or total cash claim value. And intrest waived?
Sara (Debt Camel) says
I suggest you ignore the 8% issue at the moment – it is a side effect.
Interest waived could the amount written off when got the IVA but will not apply to your guarantor – but I am guessing here.
At the moment if your total cash claim value says zero and your guarantor has not made a claim it may well be that neither of you will get anything. The point you need to push is that your claim said that you it was also a complaint for your guarantor and if this was not possible, Amigo should have alerted you to this.
sean brown says
Hi all
Amigo was removed off my credit karma today and experian a few days ago.
I’m in eso with 9700 arrears so hopefully this is a good sign. Borrowed 9500 paid back around 12000.
Loan is from late 2018. Original was 2017 plus a few top ups.
Hopefully others start to see same over coming weeks.
I still have not got an outcome but going off guidance from thier website an end should be in sight.
My credit score went up dramatically overnight.
I’ll update when I get an outcome.
First complaint went in December 2020
zoe says
I really hope I have a similar outcome. I have been in ESO over a year and have missed payments dating back to 2020, every month. I borrowed 7k paid bvack over 9k, but in arrears of 7.5k as the interest in building, I know this will be removed if my case is upheld. I am checking my credit report(s) weekly and loging into the portal. Please the end is in sight!!
John Smith says
I just got a notification from credit karma that my amigo loan has been removed. Still on Experian but I suppose it may take a few weeks to update.
Just checked the scheme portal and there is no final response. I’m not bothered about compensation, I just wanted it removed. Over the moon.
Good luck everyone else!!
Shauna says
My amigo loan and missed payments has came off both my Experian and Transunion my credit scores for both have shot up but still waiting on Equifax the loan abd mossed payments still show.. is anyone else in the same boat? Or have had their Equifax updated?
Ruth says
No response yet but my TransUnion has update and amigo has disappeared!!! Hoping this is the beginning of the end! (Complaint submitted August 2020, not been paying back since then)
Richard Swain says
Just checked and it’s gone from TransUnion for me. Was on there last week.
Hopefully the beginning of the end. Couldn’t care about compensation, just need this off my credit file.
I’m in ESO, no final response yet.
Mariann says
Amigo gone from my Experian record. Still on Clearscore and I am in ESO since last month. Is this a sign for a positive outcome?
Bobby Jones says
Hi as anyone had there loans upheld whose loan was sold to Inntrum?
Sara (Debt Camel) says
Almost everyone with an open loan is still waiting. Including those open at Intrum
Ash says
I am in ESO £6000 outstanding in arrears, and today amigo soft searched and removed from my credit file. Still says no outcome and still there on my amigo portal? Anyone know what that means