The quiet announcement that CAP isn’t taking on any new debt clients until 2020 has come as a shock to the sector.
Tweet of the week
I’ve only spent 25 years stopping thousands of Glaswegians being evicted or repossessed from their homes. Got £1.7bn back in bank charges for free. Wrote the payday loan & bedroom tax guides that were downloaded hundreds of thousands of times. Yet GCC want to cut our funding.
— Mike Dailly (@mikedailly) August 10, 2019
CAP isn’t taking on any new clients this year. On August 8, it sent an email to supporters saying:
However, across April, May and June this year we saw three consecutive months where the demand on our network of Debt Centres was greater than our capacity. On top of this, our clients are facing increasingly complex challenges, and this means that right now there is simply too much work for our team of specialist Debt Advisors to handle.
That’s why I want to let you know about some immediate action CAP is taking so that we can continue to provide a great service to those we’re already committed to helping.
We’ve made the difficult decision not to take on any new Debt Help clients for a period of three months, from November 2019. With some of our Debt Centres already fully booked between now and November, this means that from 9 August, our 0800 helpline will not be booking new appointments until early next year. Anyone who does call will be signposted to other free, trusted organisations who can help.
Why the FCA’s regulatory perimeter is more interesting than it sounds Money Advice Trust blog: from debt collection practices to IVA lead generators, this topic is indeed an important one.
Exposing the ‘clone’ firms imitating genuine debt advice organisations StepChange blog: 48 other websites we’ve had to work to take down this year — steptochange, stepdebtchange, stepdebtsupport, stepchanged, stepschange and many other varieties of our name we’ve seen.
Amigo – why the Ombudsman released a guarantor from a loan my article. It’s worth looking at this case in detail as its criticisms of Amigo are so extensive, with major implications for many other people with amigo loans, borrowers and guarantors.
Chase Bank cancels all credit card debt for Canadian customers Guardian: Clients ‘over the moon’ at US lender’s move as it withdraws from market.
Benefits & other news
Capita in U-turn over claimant death case BBC: A benefit assessment company that threatened legal action to reverse “reputational damage” after a claimant died has dropped its case.
Missing numbers on rental costs: how UK statistics is broken blog: The Office for Statistics Regulation (OSR) called nearly 2 years ago for better rental market data – but since then, nothing has changed, because the OSR lacks powers to match its responsibilities.